Always does a great job! Friendly and professional

Excellent work.....as usual.

They did well and made my car work properly again as expected. The staff were accomodating enough to communicate with us properly. Thank you very much.

Good place

The work I had done was awesome. Had my car back the next day. Staff is very courteous and helpful. Will definitely return when needed.

Rick and the gang are so honest and helpful. I have taken 3 cars here and I wont go anywhere else. If you want honesty and integrity, go here! They go above and beyond.

Guanella Auto Body did an excellent job fixing my car!

Good Service and Great Company

I had a very small fender bender and the insurance company was steering me towards a certain auto body shop, but my partner had a bad experience with that shop. Luckily around that time i heard a radio ad about Guanella auto body. What caught my attention was 15% rebate to the car owner, I really like that ! But I was not sure who are these Guanella people. I was very happy to see their very professional, clean and state-of-the art facilities and their work was impeccable. And I really liked that 15% rebate to me !!Definitely check them out !!

Fast and friendly with good free coffee and very clean waiting room/bathrooms but it comes at a price.

The quality in workmanship was great. Ive used Guanella multiple times. They do great work in matching paint and the overall repair of my vehicles. The only recommendations for improvement is the office stay. Everytime I call the staff either have no idea whats going on or uneducated about the basic of vehicles. The office staff just have a coarse attitude. Only reason why its not 5 stars. If their phone etiquette improve with genuine care, Im sure thet would be 5 stars.

Everyone was awesome, from the person who answers the phones, to the people who made my car look brand new to the person who worked the front desk. I am thrilled with the experience and the outcome!

Nice customer service they do an estimated in 20 minutes and they explain me all the steps they are going to take to fix my car

I have first hand seen their quality work and getting the 15% rebate back to the car owner is great (normally the insurance company is steering your car to a shop that will cut costs-and quality so that they save money, sometimes at the expense of the quality of work done)......lets here it for the customer getting the best value, not the insurance company !!

So far- friendly . Just dropped off my wrecked SUV.Just got my car back,after 3 1/2 weeks. They had told me 2weeks when I dropped it off. No communication, I had to keep calling and never got answers.They did a decent job, some gaps around hood and finders. Replaced one headlight so the remaining one is old and foggy and sticks out like a sore thumb.They detailed inside and out, so that felt good.

This is the only auto repair place that I use because of their quality of work and customer service.

This is an amazing auto body shop that does work of the highest quality and the 15% rebate is great too. You owe it to yourself to at least call Rick. Hes a cool dude.

THE OWNER TO THE JANITORIAL STAFF, EVERYONE JUST CLICKS ON TRAC. PEACE AND FAIRNESS, FAMILY HOOD, TO CO WORKING BROTHER HOOD. IN PLAIN VIEW HERE AT GUANELLA AUTO BODY.

Took my Audi here for repairs. Had to take it back twice for shaking at highway speeds only for them to tell me nothing was wrong. Low and behold 3 years later I took it to another body shop for a front bumper repair, balance and alignment only to find out that my suspension was bent! Heres to hoping they fix it this time!

Best body shop in Santa Rosa family owned and family run

Worse service ever! So disappointed. After multiple attempts to get a hold of them by phone to get the status of my repairs I was told Id get a call back. That never happened. I had to go in and was told they were working on my truck and it would be ready soon. By then my truck had been at their shop for a month. I know their busy, every shop is busy, but at least give me a real update.My insurance covers 30 days of a rental and I need to turn it back in today, guy at guanella tells me he can POSSIBLY put me in another rental but it wont be a nice car like my current rental, but itll get me from work and back. Im literally on hold at the moment. And Im able to type this all up. Been in hold for over 8 min. Want to avoid a hassle? Dont take ur car here!After being on hold for 10 min the receptionist pick up and hangs up! So so unprofessional. I call back and in the middle of my sentence explaining Im very upset, she put me hold before allowing me to finish my sentence.I give up and decide to drive to them (once again), my insurance calls Informing me they have the receptionist on the other line, that my husband is at the shop wanting to extend our rental. He adds her to the line and I ask her my husband is there? She says yes. So I hang up and authorize the rental extension.I arrive and my husband isnt there. I ask her where he is and she says no hes not here. I smile in confusion. And ask her why she lied over the phone she says I thought you knew I was lying. IT was the only way the insurance will extend the rental. Really!!! Who does that!!!I ask her if my truck has been worked on. She says yes. I walk out and look for my truck. No work!! Nothing My truck looks as it did when it was dropped off, 30 days ago. So I go in and tell her, no it has not been touched. Nothing has been worked on. She says nothing. Speechless. So I demand my keys back and want a stop to the Checks of +7k that has already been paid by my insurance.Then Rick comes out and tells me that it wont be that easy to take my truck. He challenges me and says theres nothing I can do... That my insurance will have to go through him before he returns my keys.A lot more unprofessional working and service took place. So many lies. From saying they werent able to fix my truck because insurance was not complying. My insurance sent me docs supporting their efforts and how fast they where on replying and cooperating with them.I had to pay $777.24 to take my truck back from them!They take advantage of insurance and customers. But, boy when u take ur car they promise u this awesome story of how great they are. And that they will do everything for you. You have nothing to worry about.Never ever have I had this poor experience with any sort of company in my life.Dont recommend. If I could give a negative star I would.Want to avoid a hassle? Look for a good shop. Read thier reviews!! The real ones.Good luck

I will never recommend anyone to get their car repaired here. I spoke to the receptions Laurie to get information to my insurance company to pay for an accident claim, and she was extremely rude. She upset my claims adjuster and was beyond difficult to work with. I dont know if they have too much work and not enough help or if this is how they like to do business, but Laurie raised her voice and was nothing but combative. This is the last place i would choose to give my repair business too.

They do the best work!!!

Great service and excellent work.

Fixed my car perfectly.

A great auto body shop!

Guanella Auto Body is the best!

Didnt seem real interested in fixing the minor work my car needed. They did the work on my neighbors car. They took so long to fix her dented front bumper, the car rental time ran out. She was left without a rental or her car unless she wanted to pay for the rental.

Great Auto Body place !

Gold star service

🚘👪

Well, it was a very good workshop for me, something changed, insurance is complicated

I have been a client for a long time, Guanella is always looking for the next client good service, good repairs, excellent, I recommend it 100 points to Guanella congratulations

No, I do not like