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Headquarter Hyundai
985 Rinehart Rd, Sanford, FL 32771, United States
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Headquarter Hyundai
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Gw
Review №1

I would NOT recommend this dealership. I purchased a vehicle to only have problems. I have informed the dealership that “something” was wrong with my vehicle to only be told each and every time that nothing was wrong after it being diagnosed. My car stalled on the interstate with my children in the vehicle. After informing Hyundai about the situation I was informed I could not receive a loaner vehicle, now I’m stranded without a vehicle. No transportation to my daughters cheer competition or work due to Hyundai’s error. I would not recommend this car lot at all.

Aa
Review №2

I walked into this dealership for the first time a couple of days ago and purchased a new vehicle. Everyone I dealt with from my sales guy, the sales manager, and the finance director were all awesome. I would definitely recommend dealing with these folks. Excellent experience.

Je
Review №3

Our experience was top notch during each step of the process and with every single person we came in contact. Very friendly, no pressure sales, and fair pricing on both sale & trade. Highly recommend.

An
Review №4

The staff was friendly and attentive. The service area was clean and bright. I had gone to the dealer in Winter Park before, I am glad I made the change. What a huge difference!

Li
Review №5

Jay was awesome! Very communicative and super helpful. He kept me updated the whole time on the status of my car repairs. He/Hyundai Headquarters was the only person/Hyundai dealership I spoke to who didnt tell me it would be weeks before anyone would get to my car and that I should try somewhere else.Really appreciated the fabulous customer service. Will be back in the future and will definitely request Jay. Thank you!

Ju
Review №6

Why to much money for repairs!!!! Needed a new gas cap replaced. Wanted $294.00 I bought the gas cap for $34.00 in there repair store. Talk about up charging!!! The car runs fine. No test needed.

J
Review №7

From making an appointment to getting my car back, everything went smooth. I had Hyundai Santa Fe repaired under the warranty.The service manager was knowledgeable and spent time explaining what was fixed. They even provided a free car wash. The customer lounge was sparkling clean. A++ quality service!

Be
Review №8

What a delightful experience! Abigail was my sales associate and she was professional and personable. She knew what I wanted and helped me find what I needed. I would highly recommend her and the Headquarter Hyundai staff.

Er
Review №9

I could not be more happy with my Headquarter Hyundai car-buying experience. For the first time ever I was able to go in, state my needs, and get exactly what I requested, in a TRUE no-haggle fashion. They have the inventory. Every person involved was so kind, courteous, and put my needs before their agenda. The process was so fast, efficient, and painless that Im still in disbelief. And I absolutely love the Hyundai that I chose. The value for the price was and is unbeatable. Thank you to everyone at Headquarter Hyundai!!

Sa
Review №10

Took my car to Headquarter Hyundai for the first time. I will definitely make this my permanent service place. Everyone I encountered was very nice and very professional. I was told how long my service was expected to be and it was done a little earlier than estimated. The waiting room was very comfortable - easy chairs, tables and seats and counter & higher chairs all allowed for plenty of seating and plenty of distance. The restrooms were very clean and the coffee area was cleaned several times during the two hours I was there. I will definitely bring my car back there.

Al
Review №11

Headquarter Hyundai is the best dealership that I have ever been to! The environment is welcoming and comfortable. Salesman Jose Narváez was very friendly, knowledgeable and helpful. Sales Manager Mo was the friendliest and most professional sales manager I have met. I was able to purchase my 2022 Kona N Line at a great price and without a hassle. I will continue purchase my future vehicles from this dealership!

La
Review №12

Amazing service! Was having a hard time scheduling an appointment & went to 5 places trying to get an oil change. The oil filter was out of stock everywhere I went. They relieved my stress & squeezed me in when they certainly didn’t have to. A+ service!

Ca
Review №13

Thanks so much to the group at headquarter Hyundai in Sanford. They were so nice fast and helpful when we used the buy online option! It was the best car buying experience we have ever had! Thanks thanks thanks! Hats of to Gabriel. Quick to help and answer all of our questions!

Ma
Review №14

I was extremely happy with the help and knowledge of my salesman, Gabriel Cruz. He answered all of my questions in a professional and respectful way. He let me know where we were at in the purchasing process. I never had to wonder what was happening!! Also Ken in finance was helpful and knowledgeable, explaining all of the many pages of overwhelming paper work. I put both of your valued team members in for a substantial raise. K

Ta
Review №15

Headquarter Hyundai is definitely the place to go when buying a new or used vehicle. Everyone is very friendly and personable. I came in with a tall order to fill with wanting a particular model and trim with all of the bells and whistles. Richard, our salesman, and his manager, Maurice were able to work their magic with getting my dream vehicle. Richard was able to walkthrough some of the features of the Palisade and getting them setup. Also, Ken in Finance was able to get be a great rate for my loan as well. I will definitely go to Headquarter Hyundai when I’m wanting to buy a vehicle again. 😊

Ra
Review №16

Called ahead and made an appointment (the person on the phone was very helpful and lovely). When I got there (drove 30 minutes from Orlando) and checked in a few minutes early, they told me someone would be right with me and to wait in the lobby. 35 minutes later, no one had come to see me, so I had to leave. Sad to have wasted a chunk of my weekend, but I’m sure this place is great when you’re helped, based on other reviews. Luckily Classic Honda in Orlando was super helpful.

Ru
Review №17

Tony was very thorough, professional and I enjoyed his demeanor. I would recommend him to anyone. His knowledge of Genesis G80 was on point, answered all my questions and gave me personalized instructions on all technological, maintenance and special features. I think it was the most relaxed deal out of 90 plus times I have bought a vehicle!

da
Review №18

Overall great experience. Very friendly staff. Only reason I did not score higher was because the staff member that helped me smelled like an ash tray.

Ch
Review №19

My customer service rep Adrian was great, but I had a few issues. Had 4 things that had to be fixed, made the appointment a week in advance and they still didn’t have one of the parts, so I have to go back again. when I picked up my car got it home opened the hood, someone bent my hood support rod. Called them back said they would make a note of it. Not feeling confident about that issue.

Ca
Review №20

Bought my third Hyundai here last week. Always a streamlined process. Yes it takes a couple of hours to purchase, but there is so much paperwork. See David, the certified Genesis rep for your buying needs. He is awesome!!

Sh
Review №21

Jahmar Gilbert took exemplary care of me as he does consistently. He thoroughly explains everything to me and makes me aware of what to anticipate so I can plan for it. And he’s always so pleasant—I look forward to seeing him during regular maintenance!

ro
Review №22

Never thought I would be able to give a dealership 5 stars but it was a great experience

Ke
Review №23

Service is a bit slow but to be expected as it’s about the same as I’ve experienced at other dealerships! What really makes it 5 star is Gayland! I’ve been working with him for 5 years and he is honest, trustworthy, hard working and so kind!! Everyone here at this location is super nice!

Ta
Review №24

Horrible service. I have a check engine light on and I have already had a diagnostic done. I asked them to replace the part under my warranty. They told me they would have to run a diagnostic and apply the cost toward fixing. I knew this would be covered so I agreed. They later came back to me and said the diagnostic was free because there was nothing detected to be wrong. I had it diagnosed yesterday and the third coil needs to be replaced due to misfiring. WHATEVER… I’ll go else where. I also had to bring in a copy of my warranty and had to remind them multiple times that I have it. This should not be my responsibility!I also asked for an oil/lube change and tire rotation. They charged me nearly $70 for this and didn’t even do the job right. When I went to leave I check the fluids and they were not tipped off. I had to ask someone else to check into this.Horrible service. I will not return here nor will I recommend them to anyone. Do yourself a favor and go elsewhere. Also have a diagnostic done prior to going in for any so called service so you know what to expect or not expect.Truly disappointed

Er
Review №25

This really was a painless process. I did a little research beforehand and started the inquiry online. Orlando was very quick in responding and we set an appointment. Everyone there was friendly and professional, from the sales crew to the finance department. The car that I wanted was snatched up already, but the sales manager scrambled to grab me an identical model fast before that too was gone. I drove out of there a happy man...or should I say, I road of into the sunset in my new Tucson...

Me
Review №26

Headquarter Hyundai did an awesome job on the oil change for my car. They’re the only people I will trust with my car as I’ve been going to them for years, even when they had their other location. Gayland is great!

Sh
Review №27

Rayshawn Fisher a salesman made a statement about a salesman that worked here for people like me. He explained that he bad reviews from customers and had to be transferred to another location because customers didnt like the way the salesman presented himself at this dealership. They are just money-grubbing their customers. I dont recommend this dealership myself, its very unprofessional.

Me
Review №28

I recently purchased a vehicle. My experience started with Jose who did an outstanding job from start to finish. My trade in was undervalued, that was my decision and I should have walked away. Sales price was different than agreed on, and I didn’t receive anything about extended service coverage or $25 Visa card. All of it just adds to overall experience, tried contacting them with no success. I understand and expect them to make a profit, but I feel this deal could have been a little more mutually beneficial.

Na
Review №29

David, Manuel, and Ken were extremely helpful during my car buying experience! You could not ask for better service. I live in Windermere which is about 48 minutes away and I chose to drive all the way to Sanford due to their excellent customer service!

Ci
Review №30

Kimberley, my Service Advisor, went way above and beyond my highest expectations, giving my service problem the kind of personal attention. I could only expect from a family member or best friend. She made a potential nightmare go away. Just like that. I am fortunate to have purchased my Sonata from Headquarter Hyuandi if for no other reason than to have someone as amazing as Kimberley to protect my Extended Warranty coverage right through to the 100,000 mile mark. Great place.

Mi
Review №31

I went there to buy a new car with really low expectations about my situation and Jonathan was my Sales Expert. He did amazing and went above and beyond to exceed my expectations if someone in this dealership deserve credit is him. He had plenty knowledge about the Kona that I bought and all the features of it and how to operate them, he did amazing with the finance too and also Moe, but Jonathan knew a lot about how to finance and which bank and down payment I needed to go with also which products I needed to protect my investment. Dealership was super clean and very modern. I loved the facilities. I am in love with my car and definitely will bring my family and friends to Jonathan and the manager Jasmine.

Ja
Review №32

What amazing customer service by Adrian at Headquarter Hyundai! He did an amazing job keeping me updated on quotes and service timing. Thank you for a great experience!Jaymie

Je
Review №33

Worse Car dealership to finance from, I financed a 2017 Hyundai Accent over 4 years ago. The original price of the car is $20,000.00 and Ive only paid $4000 @ APR 13.9% for the last for 4 years! I have $10,000.00 in negative equity! I need help can some please help me! Ive never been late on a payment and Im getting finance fees. I still owe over $16,000.00. Hyundai wrote the contract and ally finance is the company! I need my contract revised!

Jo
Review №34

Great service. The staff was willing to make a mutually beneficial deal. Would recommend their services to others.

Je
Review №35

I purchased a 2021 Tucson around 30 days ago. The sales staff was very attentive throughout the initial purchasing process. Even contacting me to remind me to provide the feedback survey which I did. When I didnt rate them 5 starts I was asked to re-take. Which I did because up to then they were very attentive and I didnt want my sales person to be penalized due to my rating. Around the same time I noticed there was a piece that was missing from the roof. I immediately sent a text with the picture to my sales person (since he told me to contact him with any issues) as well as to the Customer Relations manager. I originally thought maybe the people I was messaging were out since there was zero response. I called and spoke to the Service Manager who wasnt sure what I was referring to but would talk to my sales person since I had sent the picture and he was working. No response on that either. Its extremely frustrating to see that the attention to their customers only happens when they want you to rate them 5 stars.

De
Review №36

The service was wonderful and attention to detail is worth your business.

ga
Review №37

Bought a Santa Fe way back in April end of this year. Had to make a couple of trips before I made my decision. Ray, Manny and the manager Bryan were the people that helped me out in getting the best deal. Really appreciate all of your help.

Pa
Review №38

Every person I met from Headquarters Hyundri was polite and friendly. Was attentive to my needs and I am thankful that I know my car is in great hands. Thank you for caring.

An
Review №39

As I was unable to purchase the car I am interested in. I can say that all of the management, and staff treated me with respect. Diane, Neil, and (sorry for losing the card) the kind man who went for a test drive with me… I greatly appreciate all of your efforts.If you are looking for a honest dealership, this is where you will not get rushed into making a big decision.

He
Review №40

Unfortunately we were not able to find the exact car that we wanted available mostly due to needing awd which is difficult to find in Florida BUT I honestly wish that I could have bought the car through Rayshawn at Headquarter Hyuandai. He was so helpful, pleasant, and loves the brand. He explained so much to me about Hyundai and specifically about the Palisade. Even after letting him know that we ended up purchasing elsewhere he said he looked forward to seeing us when we came for service. He is extremely polite and professional and I never felt like he was pushy. I truly dislike buying cars because it usually ends up as a bad experience. If you are looking for a Hyuandai or even see they have another brand used that you are looking for- go see them and ask for Rayshawn. You will not be disappointed.

Fr
Review №41

The service I received at Headquarters Hyundai was excellent and the communication I received from Shawn was outstanding. He really kept me updated. Also, the driver Chris was helpful and prompt.

Ai
Review №42

My bf bought his Veloster Turbo N Series here, & has been extremely happy w/it!There was a mix-up on the custom floor mats he bought, but they immediately realized it & quickly had the correct mats sent, & they fit like a 🧤!He HATED the color of his 🚗, but apparently its the only color this N Series comes in, so they were very helpful in finding him additional discounts & a more attractive financing option so that he was able to walk out same day w/his new 🚗!They also offered a great price on window tinting, so he did that as well & is also extremely satisfied w/the job done on it! It was done while we waited, & they gave clear instructions on how to treat it over the next several days. I may even have them do tinting on my Lexus as well now that I see what an awesome, timely job they do!One last thing Id mention is a slight noise he was hearing only when its cold outside, so they offered to keep his 🚗 there until they could locate & fix the issue. (They offered him a lender 🚗, but he refused that since we have other cars @ home.) It did take 3-4 days to locate where the noise was originating from, but were HAPPY that its finally been fixed, & ofc, free of charge!Theyre extremely on the ball w/keeping in contact & returning calls; just GOOD customer service in general! You honestly WONT be dissatisfied if you decide to buy your next 🚘 here! 👏🙌👏🙌👏🙌👏Last thing: BUY THE CUSTOM COVER!! Saves your 🚗 from all the tiny scratches, dings & dirt build-up!

Ho
Review №43

I had a very good experience with Headquarter Hyundai. My salesperson Abigail Reyes was on point. She kept in contact with me over a period of weeks and helped me find exactly what I was looking for. I appreciate the non-pushy service, but keeping me updated on the vehicle I was looking for with all the right packages. I would recommend this dealership and their customer care.

Sa
Review №44

They were awesome! I dropped it off and they did everything they said and even got a free car wash out of it. Very nice and efficient with their work

Ch
Review №45

I would not recommend this company to anyone. The service department is not friendly and makes excuses of what is not their fault.

Sw
Review №46

Cars are so nice and clean. go see don berry bought my son car thru him and now going back to him to purchase my daughters car next... my husband and I will be purchasing the G80 after our new home build

Al
Review №47

Gayland, the gentleman who helped me was so helpful, friendly, and accommodating even though I came back twice within an hour to pick up something I forgot in my car. 10/10 experience and very inexpensive. Everything I needed not anything extra was charged

Bo
Review №48

Service was above & beyond great. Good communication with the team. Although I didn’t need the concierge loaner today, they made sure I had a ride home quickly. Thumbs up to Shawn & the service team. 😄

De
Review №49

Been here twice thus far and have had a good experience and top notch professionalism on both occasions. I was suppose to get a courtesy car wash this 2nd time and it didnt happen, disappointing but not a huge deal🤷🏾‍♂️ as long as they take car of my car is the MOST important thing in my opinion👍🏾🦅

Su
Review №50

I would give 5 stars but it took over 2 hours and I find the prices are on the high side for the average customer. My tech was awesome. Thankfully he went the extra mile and saved me 10 dollars which was helpful.

Pa
Review №51

I am very pleased with the fair and courteous treatment I received today from Miguel Cabanillas. He took the time to listen and direct me to choices of vehicles that seem to fit my needs. Every allowance was made to give me time to make a decision. I would not hesitate to recommend my family and friends to do business with Miguel and Headquarter Hyundai.

Na
Review №52

The process was very clear and was done in a great timely manner. I was very clear of what was said as well as what went on the entire time. The sales rep Rahkeem wasn’t pressuring at all and was the best car buying experience I’ve had in a long time. I actually left the dealership happy with my new car! Go see Rahkeem at Headquarter Hyundai to get your new car!

Cr
Review №53

They are good about keeping me updated on the status of my car and always have my car ready in a timely manner. Gayland is very friendly and professional; he is my go-to guy when I bring my car in for maintenance. I plan on buying my next vehicle from Headquarter Hyundai (again).

Ji
Review №54

Getting the appointment was painless and I loved the follow-up emails. I was met by Sean who was polite and very professional. Jay, my service manager, was very courteous, professional and explained the process thoroughly and gave me continuous updates. He made sure I was happy with repair and walked me to my vehicle. I’m very impressed and will bring my maintenance needs to Headquarter.

Jo
Review №55

It was my first experience buying a car. I may not have the best credit but I was giving almost half the car down and I was going to pay not double but maybe triple for the an 8k car. Plus the gave me 7 inquiries on my credit just to give me a crazy over 20% rate. The sales person name Richard he was just that a sale person he had no knowledge. Overall horrible experience would not recommend going alone if you have no knowledge of what you doing. You would think this big named dealership would do better. Not a very friendly places to get a car for a first time.

Ch
Review №56

Super friendly! They went out of their way to help me with getting my car service completed in a timely fashion. The complimentary shuttle ride was excellent. The messaging system they use is really helpful and is great for avoiding phone tag.

YO
Review №57

Location is good and Service processing is so speed.And waiting place is excellent. I will enjoy to stay in there with my working.There are Free WIFI connection, comfort table with power plug, and free coffee. About Crews, I thinks that it is difficult to find those kinds of kindness Crew in Orlando with professional attitudes. I bought service plan for my pre-owned car. I satisfied until now. I hope that my satisfaction will counited

Er
Review №58

My wife and I were wanting to test drive a Hyundai Palisade Calligraphy. We realize they are hard to come by, so we called to double check to see if they had inventory before making the trip. The person on the phone said yes, we have a few. We drove to the dealer walked in, and they didn’t have any. Of course they were wanting to order us one or find us one, but that’s not what we asked for. We were hoping to test drive. Seems like they will do anything they can to sell you a car, and not in a good way. Not only did they not have the specific trim level, they didn’t have any Palisades at all. What could he have meant by “we have a few.” Honestly, the experience with them has almost made my wife cross Hyundai off the list and I’m pretty sure if she could have test drove one she would have bought it. As plain as I can put it, they lied to get us in the door… and that strategy did not work out at all.

yo
Review №59

I’ve been leasing cars for the past 20 years from many dealerships from here to NY and I have to say the service experience in this dealership has been unlike any other. From the ease of booking an appointment on the app to the friendly drive up service intake — the end result is truly customer satisfaction. Shawn sent me a text when my car was ready and upon arrival escorted me to my car. I highly recommend the service department of this dealership!

Ra
Review №60

Shawn Wright in the service department is excellent. I always schedule my appointments with him. Hes very customer focused. The staff overall is super friendly.

Ei
Review №61

I bought a 2022 Hyundai Santa Fe and the next day read my warranty and realized it was only good till 70,000 miles now why would i pay almost 2 thousand dollars for a 10,000 mile warranty when new cars are covered till 60,000. Then when i call to question it nobody has a answer so I say i want to cancel it, well my finance guy wasn’t in and his manager jazmin was she wouldn’t return my call so i go up there and get told i have to wait for him to be in now shouldn’t the manager of finance be able to help not there then i realize the floor mats on my car are wrong i go there and the don’t have them they have to order the correct ones i get a card in the mail saying to bring my car for a computer engine update so while I’m there i make a. Appointment for 2 weeks well low and behold i go there today and they tell me they don’t know why they scheduled me for a recall because there is not one so i wasted my time and gas going there again. They are the worst dealership i ever dealt with and I’ve purchased many cars believe me they will never get my business again nor will i ever recommend them .we shall see if they really canceled the warranties

Tr
Review №62

Not enough stars available. If you think our post is made up, it probably sounds that way but we are happy campers.How far are people willing to put themselves out for you? And for how long? Im here to tell you to a surprising degree!Thats our experience with Gabe and Ken. We couldnt make our minds up between TWO very generous offers. So they waited patiently and shared their knowledge where ever they could. My wife and I talked overnight, the next day and into the following evening...till long after closing.Gabes knowledge about both the 2022 Tucson as well as a five year old Santa Fe had us drooling.Kens insights into the intricacies of finance put both cars into our reach. If you go there ask for Gabe Cruz by name! and when its time to set down and talk money wait till Ken is available.I would go back in a heart beat!p.s. Our new 22 is a steal!

ka
Review №63

Had a great experience! They were super knowledgeable, helpful and kind. I will definitely bring my car here for service in the future.

Ca
Review №64

I came in due to a recall. They said an hour and a half and it took less than an hour.I worked while they worked on my sonata.Vet comfortable and was able to get on their WiFi with no issues.

Mi
Review №65

My first time at Headquarter Hyundai since we moved to the area. Jay was great! Friendly and awesome communication on the status of my car start to finish. Very, very happy with my first experience there.

De
Review №66

The service department was efficient with helping me as soon as i walked in the door. Jay S. was nice and told me about what my service would include today. They have a very large, clean waiting area .

Ga
Review №67

Adrian was very helpful in making a meeting experience easy. Despite our communication being difficult due to my schedule. We were able to work everything out without any issues.

Mo
Review №68

After many tricky dealers finally we found a very decent and kind salesman in this place. Tony was very kind and honest showing the numbers since the beginning, with no hide values and making the process very easy. I appreciate that a lot

J
Review №69

HH greatly impressed my wife and I. All of the folks we dealt with were professional and friendly, especially Don and Jasmin. They run a tight ship, as evidenced by a very clean, visually appealing dealership. It doesnt hurt that we love our new Palisade!

Mi
Review №70

First time using Headquarter Hyundai Service for our Genesis, great service nice and clean waiting area vehicle was washed when done.No pressure on add on services, one thing I didn’t like is scheduled through web first time and wasn’t on schedule, thankfully I called day before and found out appointment wasn’t there, they did get me in that same day but I started receiving sales calls from sales personnel, did not appreciate being put on a call list gentleman that assisted me with service hopefully took care of it for me.

Ka
Review №71

Abigail Reyes and the whole team at Headquarter Hyundai in Sanford really came together to help me get my dream car. I didnt have great credit and was worried, but Abby was there to answer my every question and guide me through the process. I could not be happier with my experience, my financing, and my awesome car!

Ka
Review №72

Very professional. Did not try to sell me anything I didn’t need. They told me there was a recall and they fixed it. I will continue to go there.

Ti
Review №73

I came in for a recall service maintenance and during my waiting time I inquired Jill about my options on an early buy out or something else, she took the time to listen to my story of a decade of disappointments with other Hyundai dealerships of other cities in Florida, then after assuring me that my car was getting the service it needed, she put me in Joses hands. José is a very pleasant person to talk to, he took everything I told him into consideration and gave me the best advice from all of my options, he was diligent, kind and professional, it was also nice to be able to communicate in my native language. After the service and the transaction was completed, Jill looked for a way to pack up some hot dogs to bring home for my children, even Moe was super nice and made sure my monthly payments will be comfortable for me to make. I was not expecting such excellent service, I had been awfully misled and tricked in other Hyundai dealerships and so I came in afraid of being yet mistreated again, but I was proven wrong, and I am very happy this was the way. Than you all for all your help and hard work.

Ca
Review №74

Adrian Brown and his team are incredibly helpful thorough, courteous, and punctual when it came to handling me as a customer. I let him know that I am a patient customer as I feel that it helps the process for everyone. Even then, he did not waver in efficiency or customer service skills.

Ga
Review №75

After weeks of shopping around and having the worst experiences in different dealerships between Orlando, Lake Mary and sanford we came to this store where we we got treated with respect and got listened to by amazing Mr. Bob and Mr. Luis. We got the BEST deal posible on the beautiful car that we fell in love with from the moment we first touch.

Su
Review №76

Thank you Headquarter Hyundai for making for my car buying experience smooth and simple. This was my first time buying a car so I was pretty nervous, but everyone was friendly and straightforward from start to finish. A special shout-out to my salesman Richard for going above and beyond!

Ca
Review №77

So, my husband and I went to trade in our 2018 Elantra. The facility is large and clean and they offer beverages such as coffee, water, and soft drinks. The staff was friendly and accommodating. The manager of the facility stopped by our table and made sure that we were being taken care of, comfortable, and had been offered refreshments. Very nice man. There are 2 reasons Im not giving a 5. The personal experience we had with our sales person is one. He is very young, nice, but needs some work on customer relations and knowing what to say, and what NOT to say to a person dropping 30k on a vehicle. The second reason is the interior of the very low mileage vehicle (6,000) we were purchasing needed a little touch-up. I showed these things to our sales person and while we were waiting for the finance department, he stated that the vehicle was being detailed and washed and be perfect. It was not. The outside was immaculate, but the inside spots and places that needed to be cleaned up was not done. Its not the biggest deal in the world. But, if youre going to say something is going to be done, then it needs to be done. I did not address this at the time, to be honest, because we had already been there four and a half hours. I do not have a problem going back to this facility for mechanical work or any warranty work. I would buy from here again, I would just choose a different salesperson.

An
Review №78

My service representative Gayland was very helpful friendly and informative. He listen to my concerns and took care of all my issues and make sure all my services were completed. This is a much better experience than my last experience at the other Hyundai dealership in Winter Park where they spoke down to me and did not listen to my concerns. Gayland validated that my issue I had brought up at my last service call at the Hyundai in Winter Park was valid concerning my windshield wiper blades not functioning properly and fix my issue. I will definitely continue to have my service done at Hyundai in Sanford.

Ha
Review №79

Miguel was absolutely amazing. Made the experience worthwhile and went above and beyond all expectations. Will 100000% be purchasing my next car with him. Thank you Miguel!!!

Ri
Review №80

I have rarely dealt with a business that displays such professionalism, respect, and caring for their customers. They make you feel like you really matter. There is no question that I will use Headquarter Hyundai for all my future automotive needs. Thanks for a great experience.

Ca
Review №81

Jay was the best! He treated me very well… courteous…and got me in and out within the time I needed. Thank you for the great service!

Ad
Review №82

I really didnt want to go there. But I went. Shawn Wright was my service advisor. The service I received was excellent.

ch
Review №83

I always take my car to Headquarters Hyundai in Sanford for service.The service department is always helpful and they get me in and out in a timely manner. My family has purchased 5 vehicles from this dealership and I plan to purchase my future cars from them. Keep up the good job.

Hu
Review №84

Ray and Jasmine provided me with a lot of helpful knowledge when purchasing my new truck. In addition, they both went above and beyond to make sure I was satisfied, comfortable, and not pushy like most car sales people are. They offered me a fanatic price that no one could beat, and valued my trade in very well. Overall, I would 10/10 recommend visiting Ray and Jasmine for any needs on purchasing a new vehicle. Thank you again for the excellent customer service.

Da
Review №85

As a professional I have a little time to take my car to service. I’ve had previous cars Audi, Volvo but nobody gave me service like Genesis.Best service ever. They call you - they set a time to come and take your car - they leave you a loaner - the next day they bring your car back to you wherever you are and take the loaneraway.To me this is worth more than five stars.This is just good serviceTo me that’s worth more than five stars

Mi
Review №86

Great service! I’m always able to get appointment when I need it and do some work while I wait for my car.

Cy
Review №87

The service I received at Hyndai Headquarters was fenomenal. The entire process was smooth. I took my car in for service and they had it back on the road in 24 hours. In the future I will be taking my car to them for my service needs.

na
Review №88

Amazing staff whom is willing to make you feel comfortable and accommodate your needs!! I was helped by Arman and he did amazing. He is honest and has a great personality. I absolutely love my car as well. Thank you guys!! (Maurice, David, Ray, Jorge)

AN
Review №89

It is a Great Place...the Customer Services and Sale person Jonathan Vila... Excellent...He help me to find what I need and in the Best Condition and Price;High qualitys... standards...and Human beings...l recommend to everyone...you will get the best...for enjoy long...with Family and Friends...Thank You So much Jonathan and all Team... Blessings...

Ch
Review №90

I called today to inquire about a car, and they were able to get me in right away. When I got there Richard Abreu had the car in the front ready for a test drive. They had already serviced the car and put new tires on, my decision wasn’t hard to make given how great condition the car was in. The process was so easy and seamless thanks to Richard and his team. If you are on the market for a new vehicle go visit Richard Abreu!!

Ji
Review №91

Consistently great service! Shawn is awesome and I always feel like I’m his only customer. It’s a pleasure taking my car here for service!

Re
Review №92

Thank you Headquarter Hyundai for helping for get into my new Hyundai!! Great experience from start to finish! Arman was super helpful, knowledgeable and patient with showing me multiple vehicles until I found the one! And Mo was amazing during the financing process! So may others that helped too. Great team!!

Wi
Review №93

Luis the service writer was quick, efficient,and pleasent. Service was done quickly.

Co
Review №94

Service was professional and kept us informed when car was being analyzed, what the problem was and how long it would take to fix. We were offered to be picked up at our home and taken to the dealership when the car was ready. Great service!

ro
Review №95

Rob was great he took the time to listen. I did not know what car I wanted to purchase. Best experience I have ever had at a dealership. Thanks Rob I love my new car.Thank you, Terri Ware

Gl
Review №96

Being new the area I wasnt sure what to expect at Headquarters Hyundai but I was pleasantly surprised at the quick service and letting me know the progress of what was being done to my car. Great communication. Thanks!

Cl
Review №97

Absolutely fantastic! From the beginning to the end. I must say that they truly care about their clients and go above and beyond to work with you without the pressure! Shout out to Ken in finance and Orlando the sales guy. Very professional!

Rh
Review №98

We went to see about getting a new car. We haven’t bought a new car in 8 years. Our salesman was Jeff Francois. We wanted to know about leasing, buying a new car or buying a resale. Jeff was very knowledgeable and very professional. He also knew so much about Hyundai’s as he has been there for 6 years. After finding out what was available, we decided on a new 2020 Hyundai Tucson. Well, the car needed some updating on the software and while it was in for service, it was found to need some parts that were going to take 2 weeks to come in. The manager, Moe called us and said they didn’t want us to wait and offered us a 2021 Tucson with more extras than we were getting with the first one. We are very happy and excited about our car and want to thank Jeff, Moe and Luis for a great experience and wonderful customer service. My respect (at least for this dealership) is restored. I always had visions of being taken advantage of by car dealerships, but not by these guys. If you’re thinking of buying a Hyundai, check them out. You will not be disappointed!

Pa
Review №99

Great experience, Headquarter Hyundai took care of my car quickly and efficiently and they even washed it after!

MP
Review №100

Hyundai in general is a great brand and product. Every dealership Ive dealt with has been great that sells Hyundai vehicles. Headquarter is fast, professional and very respectful. I appreciate the forward thinking of their service on even the smaller things.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:985 Rinehart Rd, Sanford, FL 32771, United States
  • Site:http://headquarterhyundai.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB
  • Phone:+1 407-292-0000
Categories
  • Hyundai dealer
  • Car accessories store
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car manufacturer
  • Electric vehicle charging station
  • Used car dealer
Working hours
  • Monday:11AM–7PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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