I recently purchased a used Infiniti from Sanford Infiniti & it was a very pleasant car buying experience. Our salesperson, Tyrone Brown, was very professional, honest & easy to work with. I very much appreciated the low pressure from both Tyrone & the finance manager, Chadwick. I live over an hour away so we were able to make most of the deal via phone. This is a very well managed dealership & I would refer anyone to go see Tyrone. I feel I got a very fair deal & a fair amount for my trade and I love the car! I’m very much looking forward to driving it for years!

I received a pretty good deal through progressive/ true car. I was disappointed a day later when I realized the the car was pulling to the left significantly (severely out of alignment). I called and left a message and no one cared to respond to my call. They also sold me a tire with side wall damage and 3 tires that were warped on the inside and they didnt disclose it. I was told that the Upon on inspection the vehicle passed the safety inspection! So the dealership wouldnt cover it. Day three I realized that my logo was glued on with gorilla glue and they didnt even take time out to remove the excess glue protruding from the logo. Also after I purchased the car and was ready to drive off they told me that the car mats were damaged and they had to throw them away. So over all I had to deal with some dishonest individuals and I am sure I am going to find other issues in the near future. I am not going to mention any names because I dont want anyone to suffer financially. So buyer beware. These people are slick and shady.

Excellent customer service. I bought my car over a year ago from Mario who was so awesome and personable. He followed up with me several times after purchase to ensure that I was satisfied with my purchase. I feel comfortable here. I have only gotten my car serviced here. Jennifer is my usual service agent and she always goes above and beyond. Everyone here is excellent and customer service focused.

Katherine made buying a car very smooth and easy. From financing to delivering to my home it was all a pleasant experience.

I had a great experience with Sanford Infiniti especially because Tyrone did an excellent job in customer service, answering my plethora of questions, and with his knowledge of the QX80. He had everything ready for me knowing I was flying from out of town to pick up the vehicle. He was very attentive. The other members of his team was very helpful in my decision and purchase of my vehicle.

Wanna thank Ari and the whole staff for the hospitality. Infiniti never fails to disappoint me!! Love my new car

We had an amazing experience. We were in a tight situation and everything went through smoothly and efficiently. Everyone we met with at the location was pleasant to work with. If you are looking for a vehicle I would highly recommend meeting with Tyrone at Infiniti Sanford, especially if you are coming from out of state just like we had!

I can tell you that service has severely dwindled and loyalty is a four letter word at Sanford Infinity. This was the fourth car we’ve purchased from them and it will be our last. Didn’t fill up the car with gas when we took it. Had to have the car detailed professionally because it had a foul smell. Infinity is supposed to be higher standards but at Sanford Infinity that is no longer the case.

Had a routine oil change done today and the service team members (Ms. Arryana, Mr. Luis B, and Mr. Scott) were top tier in their professionalism. Ms. Arryana took care of me from the time I called to book the appointment, which set the precedence for exceptional service. Mr. Luis followed suit by having my car done within the time promised and helping me with maintenance decisions for future visits. Mr. Scott, the manager, was receptive and took time to chat about a few things before I departed. I have never had a bad experience at Sanford Infiniti and due to team members like these hopefully I never will.

I am not typically one to write reviews, but I just had to come on here to let you know how wonderful of an experience I had at this SanfordInfiniti location. Alexis Morales provided me with exquisite first class service with his attention to detail and ability to listen to my wants and attend to my needs in a vehicle where impeccable. I would highly recommend asking for Alexis, as he made this entire transaction easy, and made sure I was completely comfortable throughout the entire process. I can appreciate top of the line service and will definitely be recommending my friends and family!! 🙏🏼

Great location to buy and receive ongoing maintenance on your vehicle. It has been a pleasant experience since I bought my first Infiniti vehicle with Steve that used to be in Finance, now sales, the store manager, the shuttle service team, and Raphael in the service department. The Sanford location is my brothers and my favorite Infiniti dealership. Highly recommended.

This was the easiest process I’ve had in the car buying experience. Tyrone helped us and within a couple hours I got my first car. I am very happy my car and the welcoming atmosphere made it so much better.

I recently inquired online about new vehicles at Sanford INFINITI. I received a response back from Tyrone Brown. Tyrone was extremely helpful and responsive to my requests and worked from afar to put some potential numbers together for a deal. The next day I went to the dealership, met Tyrone, and test drove the car. Tyrone and the staff at Sanford INFINITI went out of their way to work with me and see if we could put together a deal. He really went to bat with those managers! Ultimately, I did not end up purchasing the vehicle because it just didnt fit my lifestyle needs but I would highly recommend Tyrone and Sanford INFINITI if youre in the market for a great new car!

Never a bad experience in service department. Thanks to that I got another infinity.

Tyrone Brown was amazing to work with and made the trade in process a breeze. Highly recommend contacting him for any future car purchases

Super easy buying process. Ty took great care of us. Friendly, quick and efficient. Recommend to anyone needing to purchase a vehicle.

My husband and I had the pleasure of working with Khanh. If you plan on buying a vehicle weather it be new or used I highly recommend you ask for him! He was such a joy to work with and never made us feel like we werent important or even just another commission in his pocket.Hes amazing!!!

The best customer service. I have experienced in a long time and thank you all so much!

Super positive experience buying my third Q50 from Sanford and with MAry Ann Toro. She made it simple over the phone and by the time I got there it was prepped with a ribbon it and the paperwork was all set. In and out in a snap! Great dealer, people and superb service by Mary Ann. The first car dealership I can say I like going to! :-)

I love that I never have any issues here since first purchasing my vehicle. Danny in sales and Bob in service are amazing and Im always greeted by other amazing employees when I come in. Best overall car care experience here.

Great dealership, You have to talk to Tyrone, absolutely outstanding service, made the whole process easy and fast

This is hands down the best dealership I have ever been to for any of my cars. I have never had any issues. The facility is clean and comfortable to be at. I am always greeted immediately when coming in and provided with a time estimate that’s usually always spot on. I have to shout out Bob Garcia for being the best service advisor I have had yet! He has excellent customer service skills, always listens and answers my questions, and never rushes me making me feel like a valued customer. I actually brag about this dealership thanks to him and the other staff always greeting me as soon as I arrive. Definitely recommend this dealership. It’s worth the extra drive from my house every time. Thanks Sanford Infiniti! ❤️

I recently purchased a used car from Sanford Infiniti and Tyrone Brown and the team at Sanford Infiniti we’re extremely professional and helpful. I drove from out of town and Tyrone made sure everything was ready for me as soon as I arrived, and I was out within an hour. Tyrone made me feel at ease and was very responsive throughout the entire process. I highly recommend buying a new or used car from this dealership!

It was fast simple no hassle. All thanks to mr Tyrone and his staff definitely will recommend

Been with them for about 3 years and always good service all the time. Thank you guys.

Loved this place so much I took my Mom in to trade up her older Infiniti too. Great selection, super friendly staff beyond just the sales guys, really cool manager Steve and the guy Alexis actually delivered my Moms new car all the way to The Villages for her. And as an added bonus they even let me bring my dog in while I had my Infiniti serviced. EDIT ...finance guy Chad pulled some shady stuff over on my my Mom but Steve made it right...maybe get your financing elsewhere.

Another good service experience at Sanford Infiniti. Ive been getting service there since I bought my car from their excellent sales staff years ago. Rafael diagnosed my problem and kept me appraised of the service progress. Hes always very helpful and easy to deal with. Alyssa in service checkout made it a smooth process on a Friday afternoon. Though she had several things she was handling she made my check out a priority. Thanks Alyssa!

It was an excellent experience shopping at Infiniti Sanford, especially Tyrone Brown (salesperson) was very helpful, friendly and professional. Thank you very much for your services.

I usually take my car here to get serviced and never have any problems. Rafael and the staff are always great.Today they took longer than usual on something that shouldnt have taken that long. But they did what they could to make things right which I appreciate. Alyse at the front desk was also very helpful and updated me of the progress moment-by-moment. She went the extra mile to make sure I was taken care of. I highly recommend Sandord Infiniti.

I must say, I felt at home! The staff here is great but the supervisor that took care of my car was Rafael Class. If is your assigned supervisor I’m telling you, YOU ARE IN GREAT HANDS. He will make sure your taken care of and look after your car as if it’s his. Great on the updates and service. This place is hands down the beat dealership I have been to in my life. Great job Sanford Infiniti and thanks once again Rafa, your the best!

Great sales experience and delivery of my new car. Fantastic dealership. Make sure to ask for Damian.

Hands down the best experience we’ve had buying a vehicle! Damian Castillo was attentive and made sure that our experience was seamless and smooth from beginning to end. The new Q50 couldn’t be more amazing! Thank you Damian!

Calm and elegant place where you feel home every time you visit.

Definitely this is a great dealership with an excellent customer service. Mary Ann provided an awesome service to us, she went above and beyond.

I originally went to the Sanford Infiniti dealership to browse, but then I met Mary Ann Toro and Im glad I did. She really took her time to show me around the lot, and took an interest in what I was looking for in a car. She didnt seem to be after a quick sale, but was intent on finding me the perfect car. I ended up getting an Infiniti QX70 and I couldnt be more happy. She found the perfect car for me and I cant thank Mary enough for her patience, humor and kindness.

Mario was very knowledgeable, professional and helpful in finding me the perfect Q60 3.0t. Then Chad in finance made it all happen in a very timely manner that day. Mario drove the car 40 min to my house to drop off. I cant say enough nice things about the Sanford Infinity group. I will definitely recommend them to anyone looking for new or used infinity and when time to get my next car, they will be my contact. 👍

Great dealership! First class service!

My fiancé and I had the ABSOLUTE BEST automobile experience at Sanford Infiniti just yesterday. From the first time we met, Damian was attentive, friendly, easygoing, knowledgeable, and responsive. He not only gave us the best offer out of five dealerships we visited, but he also worked some magic with his manager to create an offer that met OUR specific requirements and desires. When we came in to sign off, our shiny new QX50 was immaculate, stunning, and ready for us. He offered the keys to my fiancée on a (literal) silver platter, and we were behind the wheel in a hair over an hour, our vehicle trade and swapping tags included. Damian and the folks at Sanford Infiniti are a true Class Act, and I strongly recommend them to anyone interested in an exceptional buying experience.

I called into Sanford Infiniti after calling the Orlando store multiple times trying to get service for my daughters car. When I called into Sanford an actual person answered the phone(very friendly one) it wasn’t a machine like most places. This dealership is very personable and I’ll make sure to tell my daughter to call into Sanford instead!

From the minute we walked in the door everyone was nice, personable, and genuine. Thanks to Alexis Morales, my wife is in love with her new car and we’ve never had such an easy car buying process. We would definitely recommend anyone interested in buying their dream car, on purchasing from Sanford Infiniti. We’ll be returning and recommending to our friends and family.

I recently purchased a car at Sanford Infiniti. It was actually a very pleasant experience. My salesperson was Alexis Morales. He was knowledgeable, patient and extremely helpful. This was before, during and after the sale. I would highly recommend the dealership and Alexis.

Went there to have my truck serviced..found issues and one part was delayed in transit. After about 6 days they finally gave me a loaner car. That could have saved me alot of time thinking how to get up there to pick up repaired car. That is the only issue with the service department. Staff was nice and courtesy. Jennifer in the service department did save my quite a bit of money with following through with my extended warranty company for coverage.

I loved the service here. My sales man Danny, he is amazing. He did everything he could so I could get the SUV that I really loved.Thanks for everything, see you again in three years :-)

I came here to get the oil changed and got excellent service. I would recommend this dealership to everyone who likes Infiniti.

Khanh Khuu was amazing! He made my experience perfect! Everybody was friendly and helpful. I would recommend Sanford Infiniti to all my family and friends.

Purchased a QX80 from Sanford Infinite and service was top rated. This was my 1st Infinite and Alexis, Nigel and Chad made this by far the best car buying experience I have ever had. The details and knowledge that Alexis had about the vehicle I was imitated at 1st with all the bells and Whistles, but he showed me not once but twice how to work everything. The time spent made me feel like ROYALTY. They promised to take care of me and nothing was left un-done. I am missing my entertainment package and was told to come back and pick up no problem. I will definitely purchase @Sanford Infinite again . GREAT CUSTOMER SERVICE. THANK YOU MS.TONI 😊

We purchased a 2019 Honda Accord Sport on 9/28/30. There were a lot of customers in the show room due to the Black Friday specials. Mary Ann Toro was a sales person and together with Nigel, the sales manger, we got a good deal on the car. They also found us financing at a great rate! Mary Ann was instrumental in guiding us, quickly, through the paper work, so that we were able to drive the care home, that evening.

Everyone at this dealership is awesome. My process was so quick and easy. Mike is amazing.

Went to this dealership with car model in mind.Alexis was more than happy to find what I was looking for. No hassle, just haggle from my side....lol. Alexis was awesome to work with...thanks!

It is a very good place for your when you need to buy a really good reliable and dependable new or used car. 😀

Mukesh was excellent and dealership was 2nd to none! Saved from a horrible decision at another dealer. Go see these guys!

If I could rate a 0 I would. I scheduled an appointment on my lunch hour to see a vehicle, when I arrived neither the person emailing me or the vehicle were available. I bought my previous Infiniti here and that was the last Infiniti Ill ever buy from them.

Courteous staff. Very friendly and professional

My experience at this Infinity was horrible . I’ve had my car since since April 18th and they have had my car more then I have . Im there every week with issues with my vehicle . On the day that I bought the car it came from an Orlando dealership the bumper had damage and rims were curbed checked . My check engine light kept coming on they kept having me go pick the car up and saying that the issue was handled . Come to find out the after being taken back a fourth time cat converter had to be replaced. They said the fixed the bumper . My bumper keeps popping off and hanging . I’m so sad and just appalled of how many times I have to keep going down there with issues . This was the car I’ve always wanted and it has been a nightmare. Talked to the manager Steve and made nothing but promises no follow up no nothing . Horrible

I really wanted an Infiniti Q50 and I did as much research as possible to identify a vehicle that matched my price range and had all the features I wanted. We found this car, took it on a test drive, and the rest is history! The offer was just way too good to pass up considering the mileage and the vehicle history. Granted, I know I was rash in jumping on this deal but I have no regrets! Closing was smooth and the customer service is definitely gold standard. Not only was Mary Ann patient with us through the process but I appreciated the follow-up on the next day. Truth is, Ive never been in love with a car until now and this good feeling wont be leaving any time soon. It really is a good day when you get a new car! THANK YOU!

Was looking and they were very friendly. Took me on a test drive and the staff was very professional. I ended up buying from their Orlando location.

I had the most amazing car buying experience with Alexis! He help me find the ca that best fits my needs and taste and walked me through the whole process! What an awesome experience from the whole team!

Raphael always takes great care of me

My husband and I just purchased a QX 50 and had a really great experience working with Alexis Morales. He was very professional and informative. He also made sure that our service experience went smoothly. I would highly recommend Alexis!

We bought a used car that my wife wanted, hard to haggle with sales person. Just dont mention that youve been approve for Financing. But we were able to get a 2nd key! Would not go down on the price.....

Finally fixed my problem, only took 3 visits!

We love Sanford Infiniti. Mary Ann is absolutely wonderful! She helped my mom purchase her car a year ago which was an awesome experience so we went back to purchase a car for myself. The experience was great, she is patient and makes sure you get what you are looking for. Mary Ann even brought over a car from another store to look at. We will always go back! Luis in service has been a pleasure for my mom to work with and I look forward to his kind hospitality.

Love love love Infiniti vehicles! I have a fun G35 6MT and now a QX50 thanks to Mary Ann! Go see her! No pressure sales, we looked at 3 different models and she took her time with us. Their prices are VERY competitive on certified cars.

Bob is awesome. He does a great job of making sure my cars are taken care of.

Really great experience being a first time car buyer from a dealer. Damian was incredibly helpful and provided an out the door price all while over the phone. There was no issue with my outside financing and they didn’t push warranties incredibly hard.

I just completed my purchase at Sanford Infiniti. I cant thank the sales staff more for making my car buying experience smooth and effortless. Alexis Morales my salesman was courteous and understanding of my car buying needs. He is very professional and knowledgeable about cars. The finance manager took the time to explain every detail of my purchase contract. I highly recommend for your next buying experience visit Sanford Infiniti and asks for Alexis Morales.

Highly disappointed. 4months after purchase of a 2013 G37 transmission went bad. I purchased car from this dealer. Now I see why the car was sitting on lot for over 3 months. Do research and look elsewhere. 👎👎👎👎👎

Today I made it to my scheduled maintenance appointment on time and was happily greeted when I arrived. After verifying the appointment, I took my service dog inside the customer lobby, had a cup of coffee, and realized I needed to brush off my non-shedding Sheepadoodle dog. As I was brushing him the service manager approached me in an aggressive and angry manner and ordered me to stop brushing my dog and to take my dog outside if I wanted to brush him off. He further stated, I dont mind having your dog in here, but you are spreading dander”. Naturally, the tone and voice inflection, that cannot be well articulated in writing, used by this manager was stern, rude, and directed at me to intimidate me. This manger made me feel like I was one of his employees and he was attempting to lead me to believe that I am only allowed to have my service dog inside the building if he allows it. This aggressive and rude conduct comes on the heels of my first trip to this service department approximately two months ago when I had my service dog in that same lobby and that same service manager held two twenty-minute conversations with me and knew well that my dog was a service dog and that he does not shed. Ironically, this same service manager treated me with contempt during that visit as well when I had just purchased my Q30 from the Naples dealership and realized the frontend needed to be balanced/aligned. The Naples dealership directed me to the Sanford service department since they (Naples) are four hours away from my home. Once at the Sanford dealership I attempted to explain why I was there and asked that they allow the balance/alignment free of charge based on what Naples Infinity told me/directed me to do. The service manager went out of his way to ensure that I knew that he did not like helping me, that he did not agree, and that it was going to cause him problems. 5 hours later he finally agreed and had the work completed but, in the process, placed me (the customer) in the position of middleman to be exposed to internal issues within the business - issues that I do not care to know and do not believe a customer should be made aware of when trying to have service completed.I will not be back to Sanford Infinity and I will encourage any/all that inquire about my car to not frequent or consider this dealership for their purchase and certainly not their maintenance needs. I have been treated poorly before and realize everyone is entitled to a bad day, but the service manager at Sanford Infinity treats his customer/clients as though they should feel lucky to be at his dealership and I am certain his intentions are to use his position within the organization to aggressively push others around. Today, had he simply approached me in a nice and respectful manner he would have understood that what I was doing was not harming anyone and the outcome would have been much different. A letter will be mailed to Infinity corporate office.

Best car buying experience EVER! Car shopping is usually dreadful because of high pressure tactics, but Dave made this seamless and easy especially when we were just looking. Even after our purchase, Dave has been very responsive and helpful. Highly recommend this dealership and Dave!

If you want to purchase a vehicle without any hassle or stress Sanford Infiniti is the dealership you need to visit. I started with the application online. From that point it was smooth sailing. I received a phone call from a staff member telling me they received my application and all I needed to do was come in and fill out my paperwork and drive home with my new car. Needless to say, it was just that easy. My salesperson Damien greeted me at door. He was the most pleasant person you can ever encounter. He walked me through the entire process step by step. His knowledge played an important role in my sale because every question I asked he knew the answer. Even walking through the lobby everyone greeted me with a hello and a smile. I felt like they valued me as a person not a customer. I give them 5 stars for friendliness, cleanliness, customer service and patience.

Thanks so much to Mr.Bob Garcia your are excellent service advisor.Love Infiniti dealer at Sanford.KUDOS

This place is an all-around great experience. It was pleasant and easy to shop for a vehicle there (which I love), and the sales person Arianne Pemberton, was fantastic. She took plenty of time to make sure I got what I wanted and needed.The service team does a great job to take care of customers when they need service.

Big shout out to Sanford Infiniti. Went to see Bob Garcia after I got a quote from Melbourne Infiniti to fix my G37 hardtop convertible. They wanted $6000. Bob didnt make any promises, but checked it over and did it for half of what the other guys were going to charge.

Amazing amazing service! Was I and out and they matched our offer with Carmax which was really good value for our trade in. Special thanks Chris and Mark for all of their help wikl.be back soon for that Q60!!

Thank you Mary Ann Toro for a wonderful experience this week purchasing my new QX50..! You were honest and helpful, with excellent follow up... A very professional organization supporting a top car manufacture..

Had a great experience.

Alexis is a every knowledgeable and polite and well-spoken gentleman, I enjoyed doing business and having a friendly conversation with him

This was our first experience with Sanford Infiniti and it was fantastic!! Tyrone made our car buying experience nothing short of amazing! He was so accommodating from the moment we stepped in the showroom! We went in looking at the Qx80 and Tyrone listened to our needs and actually geared us towards the Qx60, which fits us much better! Tyrone found the exact car we wanted (color and trim) and had it delivered to the Sanford dealership within 24 hours! He answered all of our questions thoroughly and made us feel extremely comfortable with our purchase! And to top it all off, Tyrone arranged for a red bow reveal the day we picked up our new Qx60, which made my day! I would highly recommend this dealership... ask for Tyrone! You will be in great hands!

Great experience! Definitely look forward to doing business with again.

Great experience buying my wife a car from Sanford Infinity. Mary Ann was very knowledgeable and friendly and made the car buying process timely and efficient. I would definitely recommend!

The place was spotless and a great atmosphere. The coffee is the best! Our sales person Reed Ocean was awesome. He was professional and fun to speak with. He got us the vehicle we wanted from their another dealership very quickly. Great team staff. Looking forward to service my vehicle with them.

Mary Ann was so great to work with. Christian from their finance department actually looks out for and cares for their customers. Overall great experience. I will be recommending Mary Ann and this dealership to everyone and anyone who is looking for a great car from honest, professional and just great to work with kind of people. Dont forget to ask for Mary Ann when you go there. Thanks

I came to change my passenger seat window. Its a rainy day, chill. Maybe I wasnt assigned a good service representative? I read the five star reviews and I am very surprised. Mine was not pleasant at all. 1. Their tone was cold, I felt I was not welcomed. 2. They told me my credit card couldnt go through then I had to use my bfs card. Then my credit card was ok everywhere, including the time when I picked up my car in the afternoon. 3. Theres glue on my new window! I dont know where it came from and how to remove it!I still remember when Ken and Jamie were there, they treated me very well. So after a year and a half I still remember their names. I wont come again. I hope you guys can work harder on providing a great customer experience.

The sales consultant was great. Fast and easy. The finance process and team members were great to work with. This is my second or third car here and will keep coming back!

When I came into the dealership, they treated me with care in every department! I went in just to get my tire pressure checked. While waiting I went to go look in the showroom, I was approached by the receptionist damaya who was very personable, and made me feel extremely comfortable(I was still in dirty work clothes) when I walked into the showroom I was approached again by a young man, who I later learned was the general manager, who took time to speak with me. even though I wasn’t there to buy anything I felt like a very valued customer!

Finest Auto-purchase experience in the past 15 years.I have bought / sold / traded over a dozen autos in the past 15 years for my growing family. Sanford INFINITI and Reed Ocean delivered the finest experience I have EVER had, in purchasing an auto. I cant say enough about the experience- respectful in every aspect and timely.Reed Ocean was truly superb in quickly understanding our auto needs and worked efficiently to address every one of them.HIGHLY RECOMMEND REED OCEAN and Sanford INFINITI.

Found the car on their website page and set up an appointment to go in - met with Alexis and he was fantastic right from the start. Very smooth purchase and so far love the car! We had questions when we got home and Alexis sent us video messages and videos to answer our questions. Would recommend him and this dealership to anyone looking for an Infiniti!

UPDATED REVIEW** Since our review we have had to edit our review. It appears sometime around September 2020 they have changed the processes on how they distribute loaners. You must wait for sometimes over 2 hours for the service department to verify on the phone that certain parts will be covered under warranty (extended) until they release it to you. Also, they only have one large SUV (we have a QX80 and a large family) in their fleet and you can wait at times longer than 2 weeks to even schedule an appointment for them to look at it. Unfortunately, this type of constraint they put on their customers wears them down especially when they have purchased a vehicle from Infiniti with issues that are just out of the factory warranty and having to juggle 3 hungry kids in the waiting room. It seems maybe the update in their process benefits themselves so much that they are nowhere near as connected with their customers experience as they should be. When we address out concerns to management, Mr. Barber tends to just point back to the procedures and teeters on the line of showing little to no empathy. Unfortunately for Infiniti even if they were to dive deep into understanding the customers experience to rework their processes they will have lost a customer from 2006.

As far as Mr. Luis in service I recommend him to anyone. But the General Manager and half owner he has no respect for ones privacy. My husband has a muscle crippling disease but because he cannot breathe well with a mask on this guy kept on telling us that we needed to show him proof from a physician that my husband is exempt from wearing a mask. So after explaining to him several times that Drs dont provide those documents since the mask ordeal is only temporary, he insisted he go outside in the blistering heat and wait till out car was fixed. So therefore I explained to him again he must have air to breathe, needless to say when I get my car back I want go back to them no more if that is what he calls customer service!!!

I have purchased many automobiles through the years but I have to say nothing has come even close to the experience that we had with Infiniti of Sanford! They made the entire process simple and easy. I literally picked out the car I wanted, test drove it and they made it happen! The other thing that made this process just spectacular was my amazing sales lady Mary Ann Toro, shes extremely knowledgeable, gets what she wants (which is important) and what a fun lady! We simply love her! She was there every step of the way making the entire experience spectacular, exciting and classy!They have set the bar so high with this white glove, key on a silver platter experience (literally!) that I cannot imagine buying another car without this full experience, they have spoiled me and I love it!

They were not eager to help, the sales associate wasn’t offering any help.. he was asked by his manager to accompany us in the first place. We asked to test drive the car, he went out then told us there was none available.. we were leaving, so once we got out we see a car there that’s available to be test driven!!!!Poor service, I would have probably bought the car but their unprofessionalism speaks volume!!

Mary Ann Toro was extremely helpful in my search to find a new car. She’s super knowledgeable and friendly. I would highly recommend requesting her if you are searching for a new or used vehicle!

I would highly recommend the Sanford Infiniti dealership. I worked with Jameel in the service/parts department and was blown away with how friendly, knowledgeable and professional he was. All of my questions were answered and was helped within a timely manner. Thanks Jameel!

After 2 weeks of looking at used cars we found one at Sanford Infiniti! 1 price, no haggle, great price (per Edmounds.com and kbb.com)BEST car buying experience ever. Danny took the time to prepare the car, had it reserved with our name and it was beautiful. We purchased a Dodge and Danny took the time before to familiarize himself with all the features. It took 2 days to decide and we are so happy. Both sales and finance were helpful, professional and most of all not pushy. COVID 19 precautions masks and sanitizer stations. My Mom and I shopped together and we both we treated respectfully. The finance department even beat the interest rate we shopped beforehand. Thanks Danny and Chad

Mary Ann was very helpful in our car buying experience. She was friendly and easy to work with. She helped us purchase a used vehicle and even delivered it to me with a big red bow. This was the easiest car buying experience I’ve ever had!

Maryann is very professional She always Make sure that I was helped greeted me with a smile as if I purchased a car from her, she has a Pleasing personality And I will definitely purchase my next vehicle from her she’s an awesome saleswoman Because of her that’s why I chose to have my car serviced at this particular dealership.

I have visited this dealership on multiple occasions since I purchased my vehicle, yesterday I went in to get my vehicle serviced, I was getting worked done that required a wait, one of the receptionist damiaya saw that I waiting for awhile and approached me with conversation on multiple occasions, she offered me a phone charger and said merry christmas implying that I can keep it because I had a long drive, my advisor Bob made sure to keep me updated as much as possible while i was waiting. The desk in service made sure to keep FULL on snacks. although they were busy I felt like I was the only customer there and velt valued.

Great experience. Worked with Mary Ann. She helped a ton and was fun to work with! Highly recommend for a no nonsense transaction!!!!!

The sales experience at Sanford Infiniti was wonderful starting with a great cup of coffee. Reed Ocean is a great salesman with an engaging personality. He found the perfect car for me and changed my plans which had been to look at cars from other dealerships before making any decision. He promised to help me if I need further assistance in learning about my car. I am very happy with the car and the dealership!! Thanks to all!!

Excelente trabajo, Gran DealerExcellent attention, Rafael as always very attentive.