Great customer service, I had to choose between UPS and FedEx to ship my laptop, and seeing the dismal FedEx reviews, I decided to go ahead with UPS, and I wasn’t disappointed. I was promptly helped, and everything was explained clearly to me, including the various shipping options. I’ll be back here for future shipments.

I being going to this ups for a few years now and every time I go the owner is always pleasant and with a good attitude and very patient and helpful. Is always quick in and out. I recommend this place. very friendly

Very friendly service. I got much better passport photos here than the nearby Fedex store.

Excellent customer service! The staffs are very kind and accommodating.

Excellent service from passport photos to shipping. Staff are very nice too.

These guys were so incredibly helpful when I came in with several gigantic boxes to ship. The whole team was gracious and assistive. Thanks for making shipping easy!

I give them 5 stars because the guys who work there are very patient and kind to attend to,

Fast and friendly service at every visit!

Front counter staff (both the lady and young gentleman) are super efficient, patient, and courteous. Best service for mail in the area hands down, take your business here and youll always leave with a smile!!

Customer support on duty, was extremely patience, kind, understanding, and helped me beyond her limits, since Ive told her that I was computer challenged, she was very cool, my props to her. Especially since it was closing time.The shipping and driver was very rude as she could be, she asked me, why Im I taking pictures of the store, Ive said, Im a Google Guide, she could care less, and starting harassing me and threatening me by calling the San Mateo Ca police.She told me if I didnt destroy the pictures above shes going to call the police on me, quote; for harassing her, I asked for her name, or title, but refused. She needs to go to an anger-managent class, she needs it definitely.

Ami and her team always provide the best customer service to their customers! One of the best UPS stores I have been to in the Bay Area!

The person working at the counter was nice and efficient and wore a mask, but the colleague / boss who was working further back in the store area and took the package she handed him, did not. Im always surprised by employees not wearing masks, especially since they are the ones that do suffer most by losing their jobs & businesses should we need to close down again because of people like them.

The employee working in the front was super helpful in getting my package shipped! They were very polite and courteous!Ive consistently has a good experience shipping packages here

I always have a great experience when visiting this branch. I always have great conversations with the Indian lady at the counter! She is really helpful!

I stopped by the store to mail a package to a buyer from eBay. The UPS employee (Sadegh) was fantastic! He helped me through the process of printing out a mailing slip and shipping form on the customer computer. He helped package my item creatively, safely, and quickly. He also gave me advice on the best and cheapest ways to ship my products in the future. If he is indicative of how this store operates normally, then I give these guys all 5 stars.

I had an important UPS package delivered to my home while I was traveling. It was redirected to our San Mateo UPS store with instructions to return to sender last Friday. I only discovered this yesterday and called the office, afraid my package was gone. They had held on to it, suspecting what had happened. What a relief and what great service! Thank you!

Had to wait for some time as the staff was not available in store.

Not all the equipment is up to date but the employee is super efficient, helpful and nice.

We have several online shopping experience through this UPS store. The package always not delivered. At first 2 or three times, they couldnt enter our building, and leave an official not on gate, asked us to this store to pick it up. Thats not a happy one but fair enough, but the most recent one, they didnt even leave a note on the gate or make a second try. For us, the UPS is not functioning as a deliver business but as an Amazon Cloud box. What was worse, it doesnt open 7/24 hours.

Great service. Super friendly. Best UPS store I’ve been to ✨

Mailed some papers to my mom today, man the person behind the counter was not well trained, at least it looked that way. I wasnt very satisfied with the service and on top of that $67 to ship one copy of a driver license. Kinda pricey. First time mailing, so I didnt know that it would be that expensive.

Pleasant to stop by and quickly get things notarized. Staff here is very friendly. The wait for service is not long compared with the U.S. Post Office up the street.

Their notary didn’t bother to read the notary instructions and ruined my paperwork. She was polite about it, but a big waste of my time to start over with new forms and a new notary.

We’ve gone here for years and they are always — ALWAYS — a big help. They’re friendly, professional, and conveniently located.

Public Notary provided here $15 per signature. In and out in 10mins. Notary is in 11am until 6:30pm M-F.

All in all a great experience. The manager, John, really went out of his way to make my day easier.

The nice service with the aim to please, excellent service. Trusted. Thanks Jason

Its Saturday 1:05 pm. Their hours are stated as 9-5 today. Not sure why its closed.

Good

Excellent service. The person who attended me does not speak Spanish but he still had the patience to attend me very kindly, thank you.