DO NOT RENT PARKING SPOTS - I had an RV spot at this location for about 4 years. After years of property damage and logistic issues, I finally had enough. The last issue that pushed me over the edge was when they decided to squeeze 3 large RVs next to each other with 5 inches of clearance on each side. I was not able to access my RV for nearly a month and had to spend thousands renting an RV for a vacation I had planned. The area manager said that everything was ok because everyone was parked inside their lines.I spent weeks trying to get them to move the RV next to mine so I could access the door to move it. The area manager decided to ignore my calls until the day of my trip, finally called me back and informed me I had 20 minutes to come and get it. I live 45 minutes away and was actively in a meeting when he made this demand- he then proceeded to blame me that I should have been ready at his beckon call. Theres a thing called planning that he seemed allergic to.Other issues during my tenure here:- They didnt catch that someone moved in a tiny house next to our RV which they then proceeded to scratch and tear up the side of our RV when they had it towed.- Another neighbor couldnt navigate the tight space and broke our side mirror.- A random car in our spot when we came back from a trip and had to wait two weeks before we could finally park it again.

2222 S. Delaware location in San Mateo. What can I say. Sergio was super friendly, courteous, and helpful in every way. He is an asset to your company. You hit a Grand Slam when you hired him. Please acknowledge him in some way. He’s doing a fantastic job over there in San Mateo. Keep up the good work. You Rock Sergio! Five Stars ⭐️⭐️⭐️⭐️⭐️

Great experience all around, from getting a quote to move in and move out. Everyone was super friendly and helpful. The unit itself was clean and everything was in great condition when we moved it out. We’d definitely recommend and would come back for future storage needs!

Friendly and helpful attendants. High test building. The unit is on the first floor and code was smart enough not to let me go through the gate of the other part of the compound. There are three buildings and two different entrance gates.

My unit was broken in. When I get there, the locker shape has been bended that I can not open the door. Called and messaged site manager three times. No one answers the call nor reply to me. Now I cant access the unit while there is a hole on the door due to the break in.

Had a really good experience at this location. First thing i noticed as soon as i walked the unit was very clean . . This young lady named Maria gave me the best customer service ... most definitely will be coming back to get her service. She was Very helpful, fast, easy experience that she gave me :) She gave me different prices, we went over how many boxes, and supplies i will need for the amount of stuff i will put in the storage. Overall she is best will recommend her and this location!!!

Nicole was very nice and showed us the storage unit as well as a nice tour of the building. The transaction was quick and easy and customer service was fantastic! Our initial unit reservation was completely booked, but Nicole did her best to make due of the situation. Highly recommend Public Storage for your space needs. Thank you Nicole!

Had an easy experience. Nicole was very accommodating and helpful. Highly recommended.

The staff here is always great. They are helpful and easy to work with. I have been very happy with my experience here. I am thankful to have such a place in my neighborhood to turn to in a time of need.

I had the best experience at this location.Maria was very helpful with all the questions I had. The place was nice and clean and the customer service was excellent. Thank you Maria for all your help

I recently booked a storage unit with Nicole. She was so helpful. I recommend working with her!

Had a great experience with Nicole. She is great! She made the entire process painles. Really appreciated her help. Would highly recommend this location!

Everyone was very friendly and helpful.

Kelly was really great in helping me with finding a location with the unit I needed. Its been really hard to find units in California because of the pandemic so I was really glad to have spoken to her, very patient, great customer service and she really went out of her way to find a unit to accommodate my needs. Thank you I would definitely recommend.

Rented a few days ago this place is really clean I was stressed about storing but Maria made the whole process very easy she took her time and showed me a few options which helped me save money, very happy with her service I don’t really review places but she did such an amazing job would really recommend this place

Rented a storage a few months ago with Maria she was very helpful and knowledgeable I had reserved one Online and when I arrived to the location she asked me a few questions she let me know that he space I reserved would be to large for what I had she should me a different space which saved me a lot of money and all my items fit perfectly. She also suggested packing supplies for my mattress and I also got a great deal on boxes, Maria took her time to get to know what I was storing and what I need to pack my items, she always has a great smile and willing to help. Would strongly recommend public Storage and to speak with Maria

For service this location easily gets 5 stars. I had a excellent experience downsizing to a smaller unit, Nicole at the front desk was incredibly helpful and made the process supremely easy. The facility is also very clean and well kept with regular inspection walk throughs. Its slightly more expensive than other storage locations but you really do get what you pay for.

Nicole is the bees knees! Very nice lady and very helpful. I appreciate you!

I really like the big elevators. #FitMoversPlus helps folks move in and out of here often. And its been nice.

Public Storage on Delaware is awesome!! Nichole the manager is awesome and so are all the staff!! Thank you guys!! :)

This storage facility was clean and well maintained. The staff was incredibly helpful and attentive. We would highly recommend!

Wonderfully friendly staff, responsive to my needs. Special shoutouts to Sergio and Nicole who readily offer to escalate my concerns to the equally responsive manager, Farshi!Dropped one star for the frequency of finding the facility unstaffed due to lunch and other breaks.

Friendly and curdious staff very clean

We couldnt find a more apt location price or size! You rawk!

Like this storage, the staff members or management are so nice, they have the facilities kept well cleaned

Nicole Roy was incredibly professional and helpful. She went above and beyond to find me the right storage space. I will definitely recommend her to my friends and family.

I rented here a few years back and had such a good experience with the manager Carrie that I came back. My husband passed recently and needed storage again I was not expecting Carrie to still be there but she was which made this move so much easier. Theresa showed me several units and was so patient with me and so very caring taking the time to get me the best price she could. Carrie and Theresa made my move easier. I will tell everyone to come here for storage.

I’ve stored with Public Storage for around 22 years, I’ve known the manager Carrie for 19 of those years. It has been because of Carrie’s professionalism and her ability to care for and take pride in her work/customers that has kept me here. I can only hope that upper management knows what they have in her. I hope that this will be seen by Carrie as she deserves the praise and recognition. Carrie thank you for returning and for taking care of the issue with my accounts so quickly. Your the best.

Extremely frustrating experience trying to rent a space for the following reasons:1. Tell people ahead of time that they need to bring their own lock versus finding out once you arrive and needing to buy an overpriced lock from you.2. Why do you let a person reserve a space for a future date but not guarantee that the space they reserved will be available on that day? This policy results in people having to pay for a space sooner than when they really need it to eliminate the risk of not getting the space they need.3. I was told I needed to pay for an entire month when I only needed a partial. Once again, no one wants to pay for something they dont need or plan to use.4. All 3 of the above are great ways to get more money out of your customers. However, they are also great ways to create a frustrated potential customer that will cancel out of frustration due to excessive, unnecessary charges.

Nicole gets an A+ in superior customer service! This was my first time renting a storage unit and she was very helpful and courteous throughout the entire process.

My mom and have had a locker at this place for a very long time. I left for college and need to store my stuff. Mom told me to go down and talk to the manager Carrie. Mom told me she could tell me what size I needed and get me the best deal. I got to meet Carrie who I had seen lots of times going to storage with my parents but had never actually talked with. She was so awesome and knew just what I needed. I can see why my parents like her so much. I will recommend this place to everyone I know and tell them to talk to Carrie.

They helped me change my lock promptly after I lost my keys. Thanks for the help.

Carrie and Theresa took the time to help us get the exact storage that best fit our offices needs. I appreciated the great customer service. The unit is clean and the price beat others in the area. The entry hours were also better than other nearby storage facilities.

Was super skeptical about coming here at first. But so glad I did. Service was definitely the best I ever experienced from a public storage.

I. Was in to buy moving supplies on Saturday. I was very overwhelmed on just what I would need. But to my surprise the lady ( Carrie ) that was working was very kind. Although she was by herself and seemed to be very busy she was so helpful. She helped me by showing me all the things she had to help me move. I only bought a few things for now but I will be back as my move progresses.. I’m so great full I stopped in to this location. Carrie eased my mind with her kindness.

Nicole was stellar! Everything was so easy. And the space is clean and convenient.

I have enjoyed storing at this location and have been very happy. Soon as I walk in the door Carrie greets me with a smile and a hello.. By the time I’ve reached the desk she has my account pulled up and is ready to take my payment. I never have to give my unit number. I don’t know how Carrie does it but she seems to know everyone’s unit number just by sight. Not only does she have an awesome memory but she is always ready to help you with any problems you may have. I continue to rent here because of Carrie. If it were not for her I would leave as the company continues to raise the rent. Go see Carrie she is great.

Nichole was very nice and helpful made things easy for me very polite and professional I’m glad I chose this location made me feel very welcome

Carrie and Theresa are great. When I cam in they were laughing and joking they pulled me in on it. I had a great time with these two. They made me feel welcome and I left still laughing..Great employees.

First time renting a storage unit and Ralph, Marjorie, Carrie made it so easy for me the customer service was excellent! It’s a very well kept clean property that offers convenient additional features to help you move your belongings into your storage unit. I absolutely recommend using this location if you are looking for a storage unit. It’s a very safe neighborhood and excellent, friendly, knowledgeable staff.

They Completely satisfied and resolved an issue for me.Very Impressed.I am changing my review to 5 Star!

I rented yesterday and the manager Carrie was great. She showed me several parking spaces until we found the correct one. Great service I will recommend this place to my friends and family.

When we had a water leak from the roof, some management told us that roof repair was on its way and there is nothing to worry about. However, it turned out to be fix was just for the front side of unit whereas our leak happened in the middle of the unit. So, when I went back to the management office, Carrie and Theresa were really helpful to find a replacement unit for us which gave us a peace of mind.

Kenneth assisted me today thought he was terrific, professional and personable. He was helpful with a solution to my specific needs. So, if yow want great Customer Service go in and see Kenneth and tell him that Miguel spoke highly of him.

Ive been with this location for decades. As my business needs have grown so has the need for more storage. I have multiple units here as well family has had several units here.Carrie has helped me attain as they come available different size units needed.Manager Carrie as well long time employee Teresa are the one reason we stay here. The customer service skills, they are professional and friendly. They take care of you! They explain or get the information you need to stay in contract. Its accessible from El Camino or Freeway, and you can buy supplies right there in the office. They have been a great support both for my business and families needs. You go where your treated well; this is the place to come!AJ

We are new to renting storage units. Renee, the property manager, was extremely helpful in educating us. The units are clean and temperature controlled, the location is secure, and the prices are reasonable. Although Public Storage is a large company, we had a good feeling about the local situation due to the professionalism shown to us by Renee. All the paperwork was efficiently attended to, and every detail carefully explained. We left the facility happy about our decision.

Oscar was amazing professional and very courteous ty so much

Maria was very helpful to get my family storage place. She was very friendly, took her time, and had great costumer service. I would recommend this person for storage needs!

Employees Theresa and Carrie do an outstanding job in finding a unit for you. I recommend this Public Storage in San Mateo - property number07035 to anyone who wants friendly and excellent service.

New management is great Maria was super helpful and very professional she took her time to go over what we were storing and showed me the unit that would work great for me I am very happy with her service and glad she works at this location

Recently moved to the Bay Area from Boston and did not know what to expect with storage facilities. Public Storage with the professional assistance of Angel made it a very pleasant surprise! Storage units are fairly priced, clean and easy to access even on a higher floor level which was a concern. Angel helped me select the right storage unit and explained everything involved with a strong subject matter expertise and pleasant manner, too! Highly recommend!

Theresa and Carrie always brighten the day. I was having a very bad day until I went in to pay my storage. These two ladies where laughing and joking with each other and brought me into it and before I knew it I was laughing and joking right along with them I hated to leave I was having such a great time. Thank goodness for these two they made my day.

My experience with this Public Storage facility has been great. The staff is very professional and friendly, particularly Stephanie. The facility is clean and well lit and very convenient to use. In addition, the payment system is very efficient. You can pay in person or online and their online reminder system is very helpful. In addition, a staff member will call you in advance of your payment due date to help you avoid being charged a late fee. I have been using this storage facility for many years and have no complaints.

I have been using this location for many years and must say it has been an amazing experience. Most recently I have worked with Stephanie, by far the best employee I have encountered in years. She was friendly, joyful, and very helpful. She gets customer service. If you need a storage unit, go see Stephanie!! You will be happy you did.

I was in this store to buy boxes on Thursday. I was very impressed with the staff Theresa and Carrie.. They both went above what customer service is in today’s world. Some lady was yelling at them about a dirty bathroom. I had used the bathroom upon entering and it was very clean so I was confused. But Carrie and Theresa both handled the situation with a smile and simply apologized and assured the lady the bathroom would be cleaned.. it all seemed very silly but these girls handled this irate lady class. If ever I find I need storage I will rent at this public storage..

We worked with Stephanie to help set up our storage. She was professional, clear, and very helpful. The facility is new and very clean, and secure. They also offer a complimentary cart to help you move your items in and out of storage easily. Great working with Stephanie. She is very customer service oriented.

I had made a few phone calls to various storage facilities in the San Mateo area trying to find one with a fair price, good customer service and a place that would be clean, safe and accessible. After merely speaking to Stephanie at the Public Storage facility in San Mateo, at 2222 S. Delaware St., I realized if their facility was just half as good As Stephanies willingness to answer a bunch of my questions then this would be the place to stash my stuff.Not only was I impressed by Stephanies helpfulness, friendly manner and efficient professionalism, but the inside, covered, Public Storage facility at 2222 S. Delaware Street in San Mateo, was clean, safe, and well-lit. Lots of little amenities made this a place that is user friendly. For example, I found the flat-bed carts to be very convenient to haul stuff from vehicle to storage locker.Anyone needing a storage facility that is clean, safe, well-lit, indoors, and affordable with helpful, friendly and professional staff should go see Stephanie at Public Storage at 2222 S. Delaware Street in San Mateo, Ca.

Tim the district manager was so helpful today. He solve our problem in less than a minute. We have lucky we meet him he gave us great customer service. Im really recommend to use their services and any issues just turn to Tim.

Rented a unit a few days ago with my dad we were greeted by Maria instantly she stood up and asked how may I help you Ive gone to other public storages and some employees dont even greet you. Maria really took her time to find out what we were storing and got us a great deal,

Maria greeted me and helped me out with my reservation she was very helpful place was rea

The rating is for Pernell. He is the best thing about this experience. My electronics were stolen out of my unit. I was moving some of my things out of my unit, only to find them gone. Pernell actually kept checking on me once I found some things missing. He called the police for me, who by the way never bothered to show up. You feel very violated when your things are gone, especially when all you own is in the four walls of a storage unit. Pernell was truly sympathetic. I explained that it may not mean much to anyone else but me, but he was very concerned about my feelings. I waited for the police for hours and an absolute no show. Amazing!!! I went in the next day to thank Pernell who was not there. I explained what happened to the people in the office. One man seemed sympathetic, the other man however stated hey I have things stored here and never had a problem. He stated that when I didnt pay my bill in June he along with another woman that worked there were the ones that cut the lock. He stated no one went into the unit. And just so anyone that reads this knows, I did not pay the bill in June, but the bill was paid by July 9th for both June and July. And at that time I asked the woman why the lock had been cut. She stated oh we go in and see what we are putting up for auction. He then went on to say no thats not what she said, as if he was there. He then said no she just said it the wrong way. He then asked if I got the papers to file a claim. I am so put off at this point. This experience has just gone really bad at this point, but I want to make sure that the one person that was nice got kudos for helping.

This place is great! Everything from renting a unit to the actual move-in has been so easy. Stephanie has been there every step of the way to make sure that moving in my things was easy. The actual building and the units are very clean, but the best thing about this place is the customer service. I would definitely rent here again.

I rented a few day ago. Maria showed me many spaces and spent a long time with me. She was very professional and made my move much easier.

Ralph was the man here! Without him it would have been one star. Computer systems were down and was in need of a storage facility asap as we had movers coming. He was able to act quickly with amazing customer service and fine me a storage unit manually. He is an amazing associate and is the only reason I would ever use public storage again!

The service here was excellent, especially Marjorie. She was a great help and was very friendly. Highly recommend this location.

Went to check out some storage units Maria was very polite and greeted us even though she was busy she took her time to acknowledge us and showed us a few units facility was very clean great customer service

I have never rented a storage before i was stressed about the whole process but as soon as i walked in Maria greeted me with a smile she took her time to really make sure we got the perfect space she also helped me with choosing the right packing supplies Maria is a great asset to the company

This is a clean, well managed facility. The staff is helpful and available when any issues come up.Stephanie does a nice job keeping the place organized and looking good.She uses her slow time to creatively stack the packing materials in the store so that it looks like a retail store rather than a storage facility.

SmOOth transaction from reserving spot online, to completing with friendly & professional staff onsite. Facility clean and inviting with obvious upgrades/maintenance in process when we visited (beautiful brand new office/lobby doors being installed). Thanks to the entire team!! -E&K

When I called Stephanie to find out information about a storage unit, she was very courteous and helpful. Stephanie provided me a lot of good information that I needed to make a thorough decision about renting a unit. Upon arrival, Maria assisted me with the paperwork. I would recommend this climate controlled location to anyone that wants to safeguard their possessions without having to worry about them. I give them 5 thumbs up!

Carrie was very friendly and helpful in answering all my questions and finding me the right space for what I needed to store.

Highly recommend this storage. It’s clean and well kept, the employees are great and helpful.

This Public Storage business has been wonderful from start to finish. I easily booked our unit online, was sent several reminders about our move-in date, was able to move up our move-in date by one day (with no issue whatsoever), and quickly and easily moved in. The person helping us at the front desk was very efficient, personable and made the process painful. We are very happy with our unit and ease of moving things into and out of it. Thank you for making this such a good experience for us!

Renee and Sandra are both out standing employees and I have used this site because they are so greatI had an issue and Renee fixed my issue with no problem she was very helpful and a great person. she is so cute she will go far in this company with the things that she knows. Sandra and Renee were very helpful . my real state agent said I needed another unit so I got another 5x10 Renee kept telling me I could fit everything g in a 10x10 that I just rented. I was so fustrasted and come to find out the movers were able to get everything in my 10x10 just like Renee had said!! Renee canceled my other space with no problem I wish I listen to her in the first place.

Carrie and staff are all great. Always on the ball ready to help with whatever my needs are..

Thank you Theresa and Tim for your help today. I was trying to get into my space to donate an air purifier to a family affected by the Napa County fires but my four year old had taken all of the small keys and hidden them.... disaster! Theresa and Tim rescued the situation and got me into my storage space quickly and were authentically happy to help a family in need. Thank you for caring!

Ive had a great experience with the Public Storage at 2222 Delaware. I received a great rate compared to other storage unit companies in the area. Stephanie, the property manager, made the move-in process very easy, and has been very helpful in answering all my questions.

Just signed up for a unit today. I want a large unit with climate control and this place has the best prices based on an online search. When we arrived we actually went next door by mistake to 2250 Delaware but the lady was very helpful and directed us back to this place. It was a busy day and Renee had to help multiple customers while we were there. Nonetheless, she was able to juggle her multiple priorities efficiently while also gave us a tour of the facilities and showed us our unit. She explained the security features and answered our questions satisfactorily. In short, she was really helpful.

Went to check a storage unit in san mateo was greeted by Maria she was very friendly and knowledgeable

Steph the manager is wonderful and extremely helpful. The staff here have all ways been helpful and friendly. I used this location for over 6 years. My experience has been pleasant each and every time I visited the location. I highly recommend this store for business if you are in the area.

Great staff, great managment and an excellent district manager! The facility and the grounds are clean, my units have been dry and well ventilated and the local police department is right around the corner. I have had various units at this location for several years and I am a satisfied customer.Jeff J.

Our experience with Stephanie at this public storage has been great. Shes very helpful and actually went next door to get us a flat cart so we didnt have to wait until the other carts returned. Great customer service.

Angel and Stephanie are simply awesome. As a Business Enterprise we depend on safe environment to store our merchandise. Further, we depend on courteous an dependable service. Angel is a professional and Stephanie as a manager is Awesome.You will be happy here.Vijay

Maria helped my dad and i to get a storage she was very friendly as soon as we walked in she greeted us with a smile and made the whole process easy

Juan and Stephanie did an excellent job helping my mom and I reserve a storage unit. They took the time, answered all questions and made the process seamless. Would definitely recommend this facility to other people looking in the area.

This location is well kept, and great people. I went in there last week to view some units and renee was very helpful and she new her stuff. I may be storing within the next month and if so Im definitely coming to this location.

I had a great experience at this facility. My belongings were stored for 4 years. The unit was clean as were the grounds and the staff was very friendly and helpful. I give them an A+. Would highly recommend this Public Storage location. Thanks to Stephanie and Bill at Public Storage!

Thank you Renee for all your help you moved me in very fast and made sure my needs were met. keep that big smile. wonderful job. facility is well kept highly recommended

Fantastic place and good customer service of Marjorie Garcia.

Great service

This is a particularly well run public storage facility. It is clean and secure, and the property manager Steph is a customer service professional who really does a great job. The property has a wide selection of different size units to accommodate any storage needs, and they also offer a large selection of moving necessities such as boxes and packing materials.

Ive been using this specific Public Storage for the past 3 months now and every time i come here everything is convenient and accessible. Lee Ho, the awesome lady at.the front desk is always so courteous and polite which make my visit & monthly payments that much more pleasant. Id def recommend to my frinds and family.

Theresa helped me and wow! Shes awesome! The experience was smooth (even though its pain to move stuff...) and uneventfu. She definitely went above and beyond to make it smooth, and easy. Thanks Theresa!

Katie, was very good for being on training. I had no idea I was her first client she sign up. Thank you for making my experience back here awesome. Thank you Katie. Aloha and enjoy your time.

Maria was very helpful rented a few weeks Im very happy with my space and the great customer service she offered very friendly takes the time to get to know what Im storing and offered items to help me pack

This public storage is a great public storage because of the nice congenial and concern personality of the person in charge. Renee Costas, is a kind and considerate person who understand that many people who come to rent storage have different reasons for being there and she makes all feel welcome. My hats off to you, thank you and your staff, Sincerely, Kevin & Mary S. Bartholomew

Liberato was so helpful and friendly that I didnt feel any force to store my belongings in this place. This place is well maintained, clean, and secured. Short or long term, I recommend this storage to anyone whos looking for some place to check in their stuffs.

With an ill Parent I found myself needing to clean up and store her belongings so that we can make room for a Home caregiver. I called this Public Storage location after reading the online reviews (I can see why this location has been rated so high) and explained my needs to Stephanie, She gave me the basic information I needed and we reserved a space on the phone. Later that afternoon I came into the store and was greeted by Steph and Vicky. They both gave me a tour of my unit and we then went back to the office to fill out the rental documents. The facility is clean and the access to my unit is very convenient. Stephanie and Vicky are very friendly and I highly recommend this location.

Clean, secure, and nice staff

Easy in and out access. Staff is super helpful and friendly! Theresa made my stressful moving day a total breeze! Thank you.