So thankful! Elegance Preserved saved my dress!My wedding dress had been in storage for several months and upon airing it out for an upcoming fitting appointment, I noticed several ugly yellow stains. You can only imagine how upset and helpless I felt. Thankfully, my SF-based tailor recommended Elegance Preserved. They have two locations (one in San Francisco and another in San Mateo); and I relied on the San Mateo shop due to its proximity to me.After completing a quick online order request, I was pleasantly surprised to have a representative follow-up on my request — what excellent customer service! After a brief consultation over the phone, they were able to accommodate my tight schedule and do a rush cleaning.Throughout the entire process — from drop-off to pick up — I felt very comfortable and confident that theyd be able to rescue my gown. Their prompt status updates and constant communication throughout the process settled any anxiety I had. Upon pick up, they also let me inspect the dress before taking it home. The dress came out practically brand new!Sean, Olivia, AnaKaren, Chester...the entire Elegance Preserve team saved my dress! I cannot thank them enough for doing such an amazing job and helping out when I needed it the most. Save yourself the stress and anxiety of looking for the best wedding/special occasion cleaners. Contact Elegance Preserved for exceptional service and genuine friendliness

I bought my dress in 2020 right before the pandemic from Winnie. By the time our wedding came around we had to postpone. Winnie recommended Elegance for preserving my dress. I spoke to Olivia and explained my situation. She was INCREDIBLE. She comforted me and offered to pick up my dress, have it boxed and delivered directly to my home. I have NEVER experienced such incredible service. I tear up thinking about how above and beyond they went during a time where brides need all the support possible

I decided to surprise my wife on her birthday with a special gift, her wedding dress preserved! I googled for wedding dress preservation in San Mateo and Elegance Preserved was the first result. I am the husband who didnt know what I was doing, but Olivia helped me throughout the entire process.This business has amazing customer support and answered all my questions every-time I reached out. I had specific requests for pick-up and drop-off of the dress, and Olivia made it all work without any issues. The preserved dress look simply flawless, all the stains were gone and loved the box!

I bought my dress (Soterro & Midgley Stella 5SS114LU) & veil (Marionat Bridal Veil 3515) at a sample sale (Elegant Lace Bridal in San Jose) in 2019 for a summer 2020 wedding. I found Elegance Preserved through my wedding planner!Then, COVID hit and we werent sure if we were going to postpone our wedding. Ultimately, we decided to follow through with our ceremony but I forgot that I needed to get my dress and veil cleaned. Less than a month before our wedding I reached out to Elegance Preserved and Sean guaranteed that my attire would be ready! Because of shelter-in-place, they offered free pick up/return services. Olivia was AWESOME and friendly and coordinating with her was super easy.After the wedding, my attire and my husbands tux (Daniel George) were cleaned by them also! Since I bought my dress at Elegant Lace Bridal, Elegance Preserved also gave a $50 credit for cleaning and another $50 credit for preserving. I opted not to have my dress preserved, so that I can do a photoshoot in the future but they still gave me credit for my second cleaning.Both times, our attire was ready even earlier than their estimated completion date. I also received email updates throughout the process. Our clothes were DIRTY and they really made everything look and smell new. Everything stayed in perfect condition. I highly recommend them!!

I inherited both my mother (1954) and grandmother’s (1912) wedding gowns. Both had been stored, wrapped in tissue paper in my grandmother’s steamer trunk for decades. I decided it was past due for them to be stored properly. I looked online for a dry cleaner that did wedding dress preservation. I didn’t find anything that seemed to fit what I needed locally (I’m near Sacramento). My daughters live in the Bay Area and I’m frequently there so when I saw they picked up and delivered and read the good reviews, I called Elegance Preserved. Their response was almost immediate and continued to be throughout the process . Olivia explained what options were available and what the procedure would be. Because the dresses are old and delicate. Excellent communication, they keep me Informed every step of the way. They were flexible in working with my daughter’s schedule (they picked up and dropped off the gowns to her). I also had wedding shoes, leather gloves, head pieces and a veil that they were able to place in the box. Now my priceless heirlooms are together and safely preserved. The staff at Elegance Preserved understood that these gowns were precious and treated them with respect and appreciation. I highly recommend them. The pick up and delivery service made the process safe and convenient. Thank you all so much!

I love my wedding dress and I knew I wanted to have it cleaned and preserved. I was really worried because it was in pretty bad shape after the wedding - the train was dirty and a little torn from our vineyard photos, it had a glass of some hard liquor spilled on the front, and some of the beading was coming loose. I researched the different cleaning and preservation options, and Elegance Preserved came up in my searches with great reviews. They were super easy to work with from beginning to end and I was very happy with how they communicated with me about the status of my dress. I contacted them while we were sheltering-in-place and they made the process so easy. We did everything via email, text and phone and they offer full service drop off and pick up of your dress, which was so convenient. The pick up and drop off process took less than one minute each time and both of us wore masks. The whole cleaning and preservation process took approximately 3 months from the order date to completion.My dress was designed by Sophia Tolli (y11630) - it has several layers, lace, beading, and a long train. I am so happy with how lovely everything turned out. Special shout out to Olivia!

I was referred to Elegance Preserved by both the boutique I purchased my dress from (Wilde Bride in SF) and Tailor Maid (where I had my dress altered). The staff at Elegance Preserved were so helpful and responsive. As a bride who faced many stresses and challenges throughout planning a wedding during a pandemic, Elegance Preserved was not one of them. They made the process so easy by picking up my gown at my front doorstep and dropping it off when it was finished. My dress came back just as clean and beautiful from the day I bought it. I would definitely recommend Elegance Preserved to all brides!

I really enjoyed the experience and service from Elegance Preserved. My dress was from designer Rebecca Ingram (design: Mercy). It had a combination of delicate lace and Swarovski crystals over the top of an illusion neckline and an a-line skirt made of 5 layers of soft tulle and chiffon. I purchased it from a boutique called Bridal Closet in Utah. I found EP after all of the wedding festivities finished when I was searching for a place back home in the Bay Area that would take great care in preserving my gown. Fortunately, I did not have many stains on my gown, it basically needed to be cleaned and preserved properly. I researched a handful of other local dry cleaner websites but did not find their expertise to be up to par for my needs. For me, EP had a convenient drop-off/pick up location in San Mateo that was open on weekends. Their staff, esp. Olivia, was so professional and knowledgeable. They made sure to communicate with me regularly throughout the process. I just got my gown back the other day and Im very happy to now recommend others to their services.

I was recommended Elegance Preserved by the boutique I purchased my dress from. I bought my Alison Webb Rose gown from Bride and Bustle in Los Gatos CA. I emailed Elegance Preserved the next day after my wedding and they scheduled a pickup for my dress for the next weekend. My mother in law met Olivia to give her my dress and had nothing but great things to say. They were incredibly thorough with their communication and what I was to expect out of my dress preservation. I opted to have mine “museum preserved” because I knew I was moving soon. Kind of out-of-sight-out-of-mind for a couple months when they called me to charge my card with the final deposit. We scheduled a drop off, and Olivia was professional as ever and gave me great direction on how to store my boxed up dress. I’m so grateful for the pick up drop off implementation they have for the pandemic shut down. I live in Cupertino and not having to make a trip to the city was HUGE for me. It was the easiest process ever. I 100% recommend them to anyone who has gotten married during this weird time.

I found my dream designer dress at Kinsley James in Walnut Creek. Due to COVID-19, we needed to postpone our wedding, so I requested a recommendation for a preservation company so my dress would stay perfect while waiting for our perfect day. KJ recommended Elegance Preserved, and it has been nothing short of a dream working with them! They are so responsive, by email or by text, and have implemented great protocols to protect the dress and protect you (distanced pick-ups and drop-offs, local delivery options, complimentary cleaning after the wedding date, etc.). I am so happy that I went with Elegance Preserved!

They made getting my Jenny Yoo skirt and my Monique Lhullier veil pressed before my wedding easy! They picked it up a couple days before my wedding, brought back within 24 hours, and had delivered. Everything was gorgeous! Cannot recommend them enough.

Elegance Preserved is a fantastic, professional, customer service oriented business. I am so glad I chose them to clean and preserve my wedding gown.I purchased my wedding dress, Sareh Nouri - Meryl, at Nordstrom and the wonderful Nordstrom representative highly recommended Elegance Preserved to clean and preserve my gown. I was married in January 2020 and finally got around to thinking about cleaning and preserving my gown about a year later. I knew my dress would be a challenge because we had taken photos outside our venue on the streets of SF. Needless to say, the bottom of my dress was completely dirty. Also, a drink (white wine, thankfully) was spilled on my dress during the wedding reception too, which left a large stain.I filled out the contact information online and I was contacted right away and given a pick up time where they would come to retrieve my dress from my home. That was such a nice touch, as I didnt really want to travel anywhere with my dress during COVID. They were proactive about communicating with me via text and email. The evaluated my dress and asked permission to do some test cleaning to ensure they would be able to remove the stains. After the testing they sent pictures showing the progress! I was so pleased. They then gave me a time estimate for the work and updated me along the way. They returned my dress to my house a week before the original expected completion date. Its in a really nice box and I feel confident about storing my very clean gown. They made this process SO incredibly easy, I wish I had just reached out sooner. I couldnt be more pleased with Elegance Preserved - they provided the ultimate customer service experience and made me feel like my dress was top priority!

Elegance Preserved was perfect in getting my dress cleaned and preserved Im the cutest box. I had gotten my Katie May dress from And Something Blue and after the wedding I needed the train cleaned and wanted or ensure I could keep my dress nice for years to come. Elegance Preserved went above and beyond and were right on time with their estimate in completing it. Thank you so much for preserving this part of my special day!

I reached out to Elegance Preserved a few days after my wedding to have my dress cleaned and preserved. I have an Emmy Mae Bec dress which has a lace overlay. My wedding was in the redwoods so there was a bit of mud on the train, and tree needles! I purchased it from Lovely Bride in San Francisco, and had alterations done at Tailor Made in SF, where Elegance Preserved was recommended. From the day I reached out for a quote, to completing the cleaning/preservation process, everything was seamless. It was one less thing I felt I had to worry about through the wedding/marriage process, i.e. name change, certificates. etc. All of that is such a process and worry! But that was not the case with the team here. The team was so responsive and clear about the process as well as timeline for cleaning, they never missed a beat. Olivia was Amazing, she picked up, and dropped off my dress since the shop was closed due to Covid-19 and she was so communicative with the everything. I had a great experience, and I know my dress will be preserved for years to come.

I bought my dress from Nellys Bridal in South San Francisco. My Martin Thornburg dress had very intricate detail with lace, slight beading, and on a separate layer, it had sequence. This dress was amazing - I love everything about it, however, on my wedding day, my husband and I took pictures in a forest and on a beach, so you can imagine how dirty the bottom was. I brought my dress to Elegance Preserved and not only did they keep me updated through the entire process, but they got out everything I was concerned about. They are a little pricey, but worth it with the level of service, cleaning process and packaging of the dress. Highly recommend!!

I just got my dress (Giuletta by Tara Lauren) back from Elegance Preserved and they did such a beautiful job! I had both the cleaning and preserving services done and it looks just as perfect as it did the day I bought it. I purchased my dress from Grace & White Bridal in Sacramento, CA and had it altered at TailorMaid SF, who recommended Elegance Preserved for all-things-needed post wedding day. (By the way, TailorMaid SF is also AMAZING and made all my alterations dreams come true.) After a crazy year of scrambling to salvage our wedding in the midst of covid, the last thing I wanted to do after the big day was stress more about wedding stuff. But Elegance Preserved made the whole cleaning/preservation process so easy and seamless. They even picked up my dress and delivered it back to me, while being covid-concious of course. The whole team is super friendly, knowledgable, and quick to answer any questions. Your dress will be in great hands!

I bought my wedding dress from Bridal Gown Studio in San Jose and after the ceremony I was looking for a place to have it cleaned and preserved. I found Elegance Preserved through and online search and their San Mateo location was conveniently located near where I live. After contacting Elegance Preserved, everyone who worked at the store communicated with me promptly and answered all of my questions. They did a wonderful job with the dress cleaning and preservation and were spot on with their estimate and pick up date. I would recommend their services to anyone looking for wedding dress cleaning and preservation.

I have a dress from Houston Texas Weddings by Debbie which I thought would be difficult to preserved due to its size and material. Elegance Preserved stepped up to the plate though! I ran across this service from a simple Google search for the best wedding dress preservation professionals. The team, such as Olivia, were VERY professional and responsive. My service was completed during COVID19 times, and their service included free pickup from my home while social distancing and then free dropoff back at my house after the preservation process. I am extremely happy with the service and will update yall on the preservation quality when I open the preservation box for my wedding next May. :)

I found the PERFECT dress at BoLee Bridal in 2019. It was the Willowby Philomena gown and had tulle, lace, and beading. After I was married in September 2019, it took quite a long time for me to find a place to get my dress cleaned & preserved as I was worried my dress would be damaged in the process. Also, lets be real, cleaning and preservation is not cheap and paying for a service that wouldnt be top notch would not be worth it.I found Elegance Preserved through Google and saw them on a number of other websites as well and I am SO glad I worked with the San Mateo location. The service they provided is unparalleled!They answered my many questions, shared their concerns after dress inspection, set expectations, but most importantly, let me know they would get my dress back to new without compromising any structure of the fabrics. Since COVID their process has changed and it is all based on a pickup/delivery service and emails for the quotes and inspection. Seriously, trust the process, it was such a great experience. Olivia was such a gem and tried her best (and succeeded!) in getting my dress to me soon after cleaning and adjusted her route to cater to my schedule and I am entirely grateful. They even completed my dress preservation weeks sooner than I had thought it would be finished!I have a couple of friends getting married soon, plus another looking for a place to get her dress preserved and Ive already sent Elegance their way. Ill continue to share this great experience with anyone/everyone in hopes to reduce any added stress of looking for a place to get their dream dress preserved, you will not regret it!

My daughter purchased her Allison Webb designed Carlisle wedding gown from Bride & Bustle in Los Gatos. Bride and Bustle recommended Elegance Preserved for the cleaning and preservation of the dress. Both the wedding ceremony and reception were held outdoors and the entire hemline of the dress became very soiled but Elegance Preserved cleaned it to perfection. I am very pleased to have used Elegance Preserved for my daughter’s wedding dress.Elegance Preserved implemented Covid-19 procedures during the pickup and return of the dress. The company called ahead to schedule both pickup and return times at our front door. The driver called to announce that they had arrived at our home and wore a mask and maintained social distancing during the entire interaction and discussion with me.In a year or so, when it is safe for large groups to be together, our daughter and her husband plan to celebrate their wedding with a party that will include the extended families and friends who were prevented from attending the original wedding. When our daughter puts on her wedding dress for this celebration it will look like it is being worn for the very first time.Elegance Preserved skills in restoring our daughter’s wedding dress exceeded our expectations. I highly recommend them to clean and preserve your wedding dress.

My dress make and model was: Allure Bridal Style: C525 and I purchased it from Trudys Brides & Special Occasions in Campbell, CA. I got married in February of 2020 and had every intention of getting my dress preserved, but COVID hit. I was googling high and low for a place that would still preserve my dress and I found Elegance Preserved doing contact-less preservations. Elegance Preserveds response time was prompt, the entire process and cost break down were clearly communicated and the delivery service was such a breeze! I would highly recommend their services to any bride (regardless of COVID) to get their dress preservation done here!

I bought an off the rack lace wedding dress and the bridal salon I bought it from recommended getting my dress cleaned here. Our wedding day is very soon and Elegance Preserved was incredibly flexible and able to turn around the cleaning of my dress in under a week! Not to mention they did a fantastic job and the dress looks brand new. I’ll definitely be back to have my gown preserved. Thank you!!

I purchased my Morilee Marissa wedding gown from Trudys Brides in San Jose and was recommended Elegance Preserved for my cleaning and preservation needs. They were friendly and easy to work with. I appreciated that I could conduct all of my business at the San Mateo store instead of driving into their store in SF. There work was exemplary as they were able to get dirt off the trim of my gown and the preservation was beautifully displayed. I would highly recommend them.

I loved my whole experience with Elegance Preserved! I was lucky to get married right before shelter in place and with everything being so chaotic after the wedding, I kind of forgot about the dress. About two months later, I realized I never tried to find a way to clean it and I didnt know where to turn since everything was shut down. Luckily, a coworker mentioned Elegance Preserved because they did home pickup. I contacted them and they were very helpful during the process. They were able to pick up my dress from my moms house in San Francisco and deliver it to my condo in Daly City. Olivia was very kind and never tried to up-sell- although I did end up deciding to preserve the dress. :) Best decision. The extra COVID-19 measures made everything very easy on my end and took away a lot of the stress surrounding how to pick it up. I purchased my dress from Trudys because it was a good quality at a reasonable price. I would say Elegance Preserved is the same for handling a wedding dress upkeep. Good quality and a reasonable price.

I debated with myself for a really long time about whether or not I wanted to preserve my dress. When I decided for it, I researched and looked everywhere to find a place that would do an amazing job, and LOOKED elegant enough for my once in a lifetime purchase. I didnt want to go to a dry cleaner nor somewhere overcrowded with garments. I wanted to go somewhere that specializes in preserving dresses. I found Elegance Preserved on The Knot. I contemplating a box window or not, but learned on Elegance Preserveds website and other sites that it wasnt a good idea. They are super transparent about every step of their process, so it made it easier for me to hand over something this special to them.A little background about my dress: I got my dress from Nellys Bridal Boutique in South San Francisco. I dont know the brand but its a super puffy A-line with a LOT of heading. It was love at first sight. I got the dress altered at Lucys Alterations and Dressmaking. The wedding was outdoors, on grass. Also, my husband and I kept stepping on it.When I got my dress back, they showed me my dress, detailing the beading and the train. My dress looked brand new, it was spotless. They come with a pair of gloves and a lifetime re-preservation so I can look at the dress as often as I want.I am overall super happy with my decision to go with EP. Their San Mateo location is also so so convenient, theres no metered parking! I moved out of the Bay last year, so naturally, I hate going into SF. The new location makes everything so much faster and hassle-free. I would 100% recommend them to anybody looking to clean OR preserve their dress.

I am just absolutely AMAZED at the level of service Elegance Preserved provided from the beginning all the way to picking up my beautifully preserved dress.1. High quality service2. Customized care for every dress and bride3. Quick response times4. Fair prices + quotes5. Timely and honestAfter my wedding, I was looking for a place that I could have it done in San Mateo or somewhere along the peninsula (going into SF is a bit of a distance for me) so I was really hoping to find a reliable and reasonably priced location that I could have my dress cleaned and preserved. I’m the first of my friends to get married so I didn’t have a ton of recommendations to go by, so I googled for one nearby and was so lucky to have found Elegance Preserved.I originally purchased my dress from Novella Bridal (also highly recommend if you’re looking for different dress options + alterations). I purchased a Pronovias gown and an overskirt by Essence of Australia. My dress journey honestly took some time and I had multiple pieces to my dress - an extended long custom train veil and a second skirt. Elegance preserved made it so easy by quoting me fairly and giving me options too. They didn’t even consider the second skirt an additional cleaning and did it all in one! They sent me pictures, texted me updates, and honestly it was just so easy to get in touch with them.The response time was under 3 hours every time I sent them an email. That’s SO impressive given how many dresses they work on.When I picked it up from Olivia, I honestly felt like talking to an expert and a friend. She remembered my husband (who dropped off the dress) and was so kind to ask how things have been going. It was such a custom feeling experience and I highly recommend them to everyone. I’ll be sure to be referring my girlfriends (who are all getting married in the next two years).