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Coastal Car Care
1292 W San Marcos Blvd Suite 120, San Marcos, CA 92078, United States
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Coastal Car Care
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Ch
Review №1

Great place, awesome people. The service was very professional and prompt. I highly recommend this shop, and Stan for your work.

Ri
Review №2

Best auto repair shop around...honest, dependable work done by a great group of people..dont go anywhere else !!

Mi
Review №3

Glen is the man. Reset the electronics on my rental in no time flat. They also work classic muscle cars, hot rods, rat rods. Great

Ma
Review №4

I have been taking my Cars to Coastal Car Care ever since they first opened. I have a Classic hot rod 57 Chevy Bel Air that they take care of for me. They also take care of my 2016 Nissan Rogue as well as my wifes 2016 Lexus. I have recommended them to all my friends as well as my Car Club members of The Heartbeat Classics. They have never disappointed me with their service or knowledge of Cars.

Jo
Review №5

Coastal Care Care always does an excellent job on my cars. They are friendly and professional and I highly recommend them!

Me
Review №6

Our first time taking our van here for 100,000 mile servicing. Honda quoted us approx. 3,000 for a complete servicing. Who has 3,000 dollars laying around to drop on a car servicing? Called Coastal Care Care and spoke to a lady who was extremely nice over the phone (forgot her name). I told her our situation, and she informed me that they only recommend repairs or replacing items on the van when the indicator light illuminates. I instantly began thinking I was going to save myself some money. We decided to drop off the van and they inspected it and had our oil changed during the inspection (why not, right?). That same day, the service technician called me and informed me that my van was going to cost upwards of 3,000 dollars to fix (same quote Honda gave us). We decided to go with Coastal Car Care based on their reviews and the reputation they uphold in our community. We got our van back 5 days later (this was unexpected), and they advised us that theyre not equipped to upgrade the software in our van (which it needed). This was never mentioned before they began servicing our van and it now leaves us with an added expense on our shoulders. If we wouldve known this beforehand, we wouldve had decided to go with Honda to service our van (done is done). Our recommendation for Coastal Car Care: If your customers are going to drop some serious coin in fixing their car (1) be honest and upfront with them in what you can or cannot do at your service center. (2) Consider collaborating with other local shops or service centers to save your customers additional time and expenses.

Ch
Review №7

What a wonderful find! They take care of you and are efficient without price gouging! Very knowledgeable!

De
Review №8

Our brakes went out while vacationing in California and we still had a 10 hour drive back home, but Coastal Car Care started working on our vehicle right away to get us home! They used some expensive parts, but were so helpful and fast! They even replaced a headlight that was out for no charge! Really understanding and professional throughout.

Tr
Review №9

Coastal Car Care helped me maintain my old Forester for over 4 years. Ive been very pleased with the transparency in communications, quality of work and customer service Ive received. My car drives great, and Im confident that I havent spent more than I should. I highly recommend their shop!

Ra
Review №10

My experience at Coastal Car Care have so far been very positive and it is definitely a trusted place to get your car fixed😉.. I probably be working on my own car if it wasnt for a physical disability 😣and Im definitely aware of some of the shady stuff that goes on in the auto repair industry nowadays dealerships are just as bad 😵.. however Im happy to report Coastal car Care is not one of them and they definitely exceed my expectations as I personally check over the work that is done to verify that all parts were changed and everything is properly seated and or tightened😉 and my 2010 Hyundai Elantra with over 100k miles has been running better than ever thanks to the help of Coastal Car Care..I will continue to come back and send people your way..Thanks again Coastal Car Care 😁

Cr
Review №11

I havent even been fully serviced yet...(tomorrow my car issues will be taken care of with Coastal Car Care due to needing a part ordered--No Biggie!) BUT I would like to say that I am so glad I stumbled across Coastal Car Care!!ALL AROUND FRIENDLY ATMOSPHERE!! They have excellent listening skills and if they cant give you an answer on the spot they will go out of their way to find and sometimes refer you to other businesses to help!I give them five stars on their customer service!!!

We
Review №12

Really honest and open, they were very attentive of my needs as a customer. They gave me a suite of options for my old Jeep, things I needed to take care of now, and things that I need to address in the future. Very nice office staff.

Wi
Review №13

HONEST mechanics and always polite.

Ma
Review №14

Great people. We were on a trip to the outlets when our trunk latch decided to stop working. Coastal Care immediately took a look, figured out a quick fix and got us going. Didnt even charge us - just said to give the young man who helped us out a few bucks for lunch! We dont live in the area, but if we did, this would be our new go to place.

Aa
Review №15

Thank you Coastal Car Care for fixing my 91 MR2 Turbo. Without your help, my car would still be sitting in the garage as it was for a whole year after buying it and not being able to fix it myself as I had planned. I finally got the car registered today, and it feels so great. Thanks again.I highly recommend Coastal Car Care. They are super knowledgeable about cars, fair, and honest. I cant recommend them enough.

Ri
Review №16

Stacey is the absolute best! Honest, knowledgeable, and affordable. He always takes the time to clearly explain to me what any problem is and what my options are. Hes just downright trustworthy. Thanks, Stacey!!

Ja
Review №17

Extremely helpful and reasonably priced. My wife and I had our alternator go out while on a roadtrip. They got us in first thing in the morning and even let us park our campervan their the night before our appointment. I recommend them to anyone local or passing through.

Di
Review №18

Stan is amazing I will go anywhere he goes because he explains exactly what you need... thats the only reason why they even get a 2 stars. As far as the shop goes I will not go back. At first Beth was good but after I said I was pissed off about the shop not doing work that was stated to me she got a stick up her ass.

Be
Review №19

Excellent service at coastal car care. They were prompt in keeping me updated on the status of my truck which needed a new fuel pump. The prices were very competitive. I will be bringing our vehicles here for service going forward.

Tr
Review №20

Amazing! Brought my car in for an emergency brake job and they took me in right away and had it ready the next day. Friendliest staff and quick service! Thank you!

Al
Review №21

Its a family owned business, very trustworthy, humane and gracious people. Professionals!! Nailed the problem in less than an hour. Im a Nanny and drive children to and from schools. Must have a reliable, good running safe car, so Coastal Car Care, you are it for me !!! Thank you.

St
Review №22

I brought in my truck which kept popping a fuse. The thing cant run after this specific fuse was blown. So after a few hours I come back they charge me 250$, and they say its fixed but if it blows again put in this new type of fuse. Sure enough not a week later same fuse. But this time instead of just taking it in I check for myself under the transmission. In no more than 2 minutes I found the wire with a lose connection. Taped it together (should have bought New connectors ) never had the same issue. I do agree my first review was a bit rash given the staff was nice and they did do some things which I did not ask for for free. but I can not give a good review as I feel Time was wasted.

Ro
Review №23

Great family run business. Honest and helpful

Ja
Review №24

OVERPRICED, and they performed work that should never have been recommended.Coastal has been our mechanic for years, and we have spent many thousands with them. I know as much about cars as Tom Cruz knows about rejection! So knowing very little we put our trust in our auto mechanic.In this instance, we paid Coastal $110 to do a diagnostic and asked Tony to give us the full picture of what is going on with our older car so we could decide if we should do the repairs needed to fix the burning smell and overdrive. When the estimate came back, we trusted Coastal and paid them $903 to do a job that should never have been recommended because the car is worth about $1K needs about $6K in work. But we only discovered that when we later called another mechanic, Knights Automotive in San Marcos, who performed a very thorough and competent diagnostic for $62.Coastals recommendation should have initially been you may not want to spend any more money on this $1K car which needs over $6K in repairs. At a minimum Coastal should have performed a competent diagnostic and detailed all the jobs that need to be done, so we could reach that obvious conclusion. But instead they gave us no information about other upcoming jobs the car would need.Glen (owner) you got our $900 on this small spark-plug job. But unfortunately you lost our trust. Your work may be adequate (although the strong engine burning smell we complained about when we brought the car in for this repair is still present) but it is very expensive. And sir, your otherwise polite service staff become incredibly insulting and dismissive when a loyal customer has a question about the bill. That does not seem right. We feel taken advantage of by Coastal Car Care, both in regard to your prices and the unfair business practices I outlined.We wish we switched to an auto mechanic with high integrity years ago. Thankfully my pastor recommended Knights Automotive in San Marcos and we will bring our business to Roger and the other good folks on his team.Thanks for reading my admittedly way-too-long post. Jim

Da
Review №25

Yeah man this place is are really great they really take good care of you I feel that theyre honest Ill go back again if I need to.

Ju
Review №26

Amazing customer service! I had to hang out for the day to get things checked out and felt welcome to stay in all day. A diagnosis came back with nothing useful so they waived the fees for the labor to look in my engine. Would definitely recommend them.

Mi
Review №27

SO GLAD we stopped here. They are trust worthy and prices arent bad at all. All of their employees looked educated and professional. secretary was very friendly and made us feel at home. Thank you so much!Your friends from Yuma Az,DeSantiago Auto Sales!

Ya
Review №28

We have customer add the diesel to a gas car,and the car broken down there,I just find the COASTAL CAR CARE .they are very nice people and professional,the price is good too,absolutely I will come back.

Be
Review №29

I feel very lucky to have found this crew. They are honest, fair and understanding. Cant recommend them enough!

Ge
Review №30

You guys are the best!

Be
Review №31

People who run the business are pleasant to deal with. They are upfront and deliver well.

Ma
Review №32

Very helpful great prices and very nice people

Cl
Review №33

Trust worthy! very friendly and honest people.

Ca
Review №34

Great place for the best honest service...

To
Review №35

Excellent & affordable service!

Ne
Review №36

They seem to be adequate.

Information
42 Photos
36 Comments
4.6 Rating
  • Address:1292 W San Marcos Blvd Suite 120, San Marcos, CA 92078, United States
  • Site:http://coastalcarcare.com/
  • Phone:+1 760-444-0144
Categories
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
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