Was able to get exactly what I was looking for; called Monday morning and picked up later that afternoon. Christina was very personable over the phone and in person.Her customer service was a huge welcome, where the alternative was chat bots and long shipping times from competitors.

Arturo was the most helpful and patient as he explained specs and technical pros and cons of each piece. Haptic Feedback headphones blew my mind and I was able to compare them to others. Typically you expect in-store reps to try and sell you on stuff but he was honest and took his time as I made my way through making decisions. He didnt hover when I was considering the options and was there when I had questions, even reflected my enthusiasm with some features and disappointments when it came to trade offs or out of stock issues.-1 star because usually this location is out of stock for most things Id like to purchase impulsively. I wanted the razerblade 17 laptop and had to go to Microsoft store instead where I got 2. I also wanted the really good Razer Nammo 2.1 speakers and a specific RGB mousepad that was on display - both also not in-stock.Side note: I am from the Academy of Art University, and the director of our game dev department has tried to reach a deal for the gaming lounge and had no luck. a side note to that side note, is that if students knew before walking into the store that there was a 20% discount, every new student who moves to SF to start school would go straight to razer for their first setup. We need high end systems to make games. I just graduated with an MFA in Game Design so I treated myself and set myself up for the future of working.For anyone wondering what I got and the prices (including student discount) I got the haptic feedback headphones for $160, a controller that plugs into my phone so I can play and test mobile games more comfortably for $130, an ultra slippery mouse pad to have less excuses of dying in Warzone ($60), and a gaming keypad ($140) to get away from WASD controls and use a joystick instead. (Also no more looking at the keyboard! -_-)Names of items:Nari Ultimate Headphones ($160)Tartarus Pro Gaming Keypad ($140)Raiju Mobile Gaming Controller ($130)Acari Ultra High-Speed Mouse Mat ($60)Thanks Arturo! Somebody give that guy a metal! Or a promotion because he is why people like me will come back.

Absolutely amazing place with amazing customer care. Very helpful people who tell you about all the specs and such.

I was super excited to visit here, as I am a huge Razer nerd and wanted to see a flagship store for the first time. I was helped by Christina, who shared my passion for the brand and recommended so many things! We had so much fun picking out new items for me. I was disappointed that there was no apparel or more exclusive items, because I absolutely would have bought it all. Christina is awesome -- go visit her!

Had a great experience here and bought my first gaming laptop yesterday! I had thought about buying it for a long time but was finally convinced once I saw what was being offered. Plus, the staff member I worked with, Alexa Tiana James, was super professional and helpful. They walked me through the store products and recommended me the best fit for my budget. They were amazing and make me want to come back to the store. Overall, great experience and I love my new Razer Blade 14!

Christian zamora is the best. awesome customer service skills

Zlatko was super kind and helpful. Thanks for a wonderful shopping experience! Im so excited to have my new Razer Blade!

My experience in this store beat my expectations, and the staff was friendly, knowledgeable, and kind. They helped my girlfriend and I pick out a laptop from the large selection of choices, and offered up promotions to help add to the affordability. I would certainly come back the next time I’m looking for computers and accessories!

Razer obviously makes some of the best equipment and visiting this store I learned they also make the coolest laptops period. Clean and crispy, beautiful designs!This was my first visit to a razer store, only problem is I didnt have a spare $5k to just go on a shopping spree! The store looks amazing, you can touch and see all the latest products.

Great store! Very friendly and knowledgeable staff. It’s great being able to test out the whole Razer lineup, especially the razer chairs!

Amazing service from ‘Z’ Zlatko, the manager, Christine, and the rest of the team. Very attentive to our needs for our kids. A must visit and pick up all your needs there!

Had an amazing time at the store. They explained everything in detailed for any questions that I had when I was searching for a gaming laptop.

I got lan center vibes from some of their older pictures, so I didnt really know what to expect when going in here -- turns out its just a pretty nice retail store. I guess they used to allow people to test out their equipment pre-pandemic.I would recommend calling in to check stock, they seem to have just about everything that is sold on Razer.com. If you dont want to bother with shipping and whatnot, Id recommend just popping in here.

Super helpful, informative, and kind service. Thank you to Lina for helping me!

Love coming to this store. The staff is always nice and helpful

Had a great experience at this store even though things didnt go as planned.Alexis and her associates were on top of it, trying their best to get the demo working. Despite not having seen the working demo, I trusted their advice and suggestions; so I took advantage of the 14 day return policy for peripherals (15% restocking fee for systems).Glad that I was able to try out the different keys ranging from yellow, green (clicky), red and purple (optical). They had a 50% discount on soft mouse pads too, picked one up because mine was starting to flare (threads were starting to unravel).Alexis, thank you so much for helping me at the store that evening. Youre awesome at your job and Im sure youre going to go places! Keep up the good spirits! 😊In sum, great customer service and products!⌨ Typing this review from my brand new keyboard.

Great service and got all my questions answered!

Excellent service. Very helpful and friendly on the phone and in the store. They also stayed late to help load the products into my car.

Christian helped me find everything I needed, he was a knowledgable and cool dude. 10/10 would recommend.

Nice place, good service, lots of products .:)

This is my FIRST time writing any review in google so this means a lot for me to type this!I never bought any products, let alone walked into a Razer Store. (So this is an un-biased review)I was only in search of a pink laptop as a self gift for my pharmacy school graduation :3I knew that Razerblade Quartz 15 was out of stock for a while but a kind staff told me I could be put on the wait list. I had many cases where people say they would put me on the list but they never got back to me. I did it because it doesnt hurt and few weeks back Razer called me back about the availability!I, unfortunately, live in LA and not SF but Zlatko was very kind, accommodating and professional to help me make sure I was able to still get my laptop. Long story short, after some adjustments with shipping stuff, it all worked out and I am supposed to get it today! Zlatko answered all my questions in a timely manner, provided mexcellent customer service and I would 100% recommend this store to any of my friends if they ask me about it.Thank you for helping me find my dream laptop!! Never thought I would see the day!

Z and Jonathan were the great and helpful folks who helped me settle in on my new Razer laptop. They were super helpful in adjusting and customizing my new Razer Blade to the model and specs I was looking for. They were so quick and precise at the info and features that I also ordered a new set of headphones and keyboard to go with it.Id definitely recommend Razer to anyone looking for a top of the line products and to all us Gamers that want a strong laptop that we can use for work and everything else.

Good service and showing the raffle

This store went well beyond standard customer service throughout the entire purchasing process. I highly recommend Zlatko Z and the staff at the Razer Store San Francisco. Thank you so much for all your help with my purchase.

Store is small but tidy. They have stations you can play at for an hour long. And the staff are nice n helpful. Definitely a nice way to kill time.

Great staff, great service went three times over four days such a fun space

It was very clean and covid-friendly

Never been there but Id like to.

Great product & staff.

Hey love your computer

When I went here I had a great experience. I got to try out some of the products (the Blade in particular) and got to chat with some of the staff about Razer products and gaming. The store is really well kept and the staff are super friendly and knowledgeable. I would recommend coming here if you are in San Francisco and are a gamer.

Razer has absolutely terrible quality, especially for the price. Bought a Razer nari headset from them and it is worse than my $50 turtle beach headset. Nothing on any forum can fix the audio and mic quality on the headset. They refuse to give me a refund for it even though I had tried to contact them for months and they barely got back to me. They are overhyped and don’t really care to fix your problems with their bottom tier quality of items. I would not recommend anything Razer related to anyone. Do not buy Razer for your family or friends

Its OK, kind of bothersome that you have to use your own accounts to play games there. Better just to play at home. The employees seemed nice, though.

Very nice platform

Grate compooters, grater than the gratest ot the graty grates!

Cool area and vibe

Great employees!

Amazing store

I loved the store. It was like I was a kid in a candy store. But Im not a kid, and the candy was. Awesome keyboards that Im going to buy

Good shop. Nice service. Razor computer lasted long until it gave up on us. We arent wasting $400CAD on fixing it

Really nice and organized. One thing I would say is that one of the staff members had a negative vibe to them when talking to me. But overall it’s a great place!

Incredible store, nearly every single razer product on show. Staff are friendly, helpful and passionate about Razer. Could not recommend enough.

You can play video games here with high end gaming gears.Must try

Really fun space. The staff is really nice and stock when it comes to products like keyboards and mice is good, but if you are looking for merchandise like t-shirts and jackets, look on their web store. Youll have better luck online.

The store setup is not very conducive towards the browsing style of shopping. Though they do have a few models out to test its not as expansive as I would have liked.The store itself felt very much nerd-focused and it wasnt the tidiest store in the mall by any means. It definitely has its target demographic down, as the store was filled with gamers on a Monday afternoon.Its definitely cool to visit but Im not inclined to buy something there rather than online.

‪DO NOT BUY RAZER NOMMO SPEAKERS!!! ‬‪First set: bought in December. Failed in January.‬‪Second set: Replacement failed a month after receiving.‬‪Third set: Didn’t turn on out of the box.‬‪They are denying a refund...so I have to do another replacement...worst company ever.‬

Only one of its kind so far. Although small, the demo options are great.

Very helpful staff — they let me run benchmarks and look at the BIOS settings to really test out the machine.

Love the non-sales focused concept. Ever wanted a place where you could try tech equipment how you normally would at home? This is the place. Think about it like a free arcade where you can game - no questions asked, no harassing sales people.

If you purchase a $2000 laptop and live out of state, returns are impossible without being in store. I was told i could return online, but that turned out to be false within the 14 day worry free returns period

Had no knowledge/interest in the products when I was seriously considering a $5000 laptop. Basically, every other employee tried to wander off while I asked about warranty. This place might as well be a daycare for teens.

A great place that gave me a really good impression of Razer. Since I found this place Ive been coming back from time to time. Too bad they started putting so many restrictions for gaming there now and they removed half the models. It makes me want to give a star less, but I wont.

Worst over all. I asked why my brand new razer blade is making unusable coil whine from its AC adapter and they said its normal. Its normal to use a laptop with very loud high pitch noise they say. Very funny. Anyone considering Razer Laptop? Never buy it.

Excellent customer service. I had a problem with a Pro and the manager Jameson was willing to do about anything to help resolve it to my satisfaction. Kalyn and Evan were also very helpful. Great team!

Very simple and minimalistic store. All their products are carefully displayed for seeing and feeling for yourself. Sales people were nice and not pushy.

Razerstore FTW! In store service is amazing you can play games ask them anything and try out anything you want to buy. Staff is very knowledgeable about the products and know any details about it. Probably one of my best experiences I had in a store.Still no news on the razer toaster though....

Super fun store to try out and see every Razer product. Very helpful & knowledgeable staff. I wish I had one of these in Orlando! Razer makes premium gaming peripherals and ultra high quality laptops. Love my Blade!

Techgasm.

Called for info. Talked to a really nice young Lady who exuded such a positive feeling I had to comment. 5.24.17 cst 130 pm. A real sweetie. Thanks.

I go here all the time. staff is always helpful and friendly, and its always a fun place to look around for a few minutes.

Very cool setup! Sales people were very helpful and informed, they seemed like they would actually use the computers instead of simply pushing a product for a paycheck.

I brought my Macbook Pro all the way here to try with one of their Razer Core Xs, and they told me they didnt have a single compatible AMD GPU to try it out with. Complete waste of time.

Didnt have what I wanted but was still a very nice experience with helpful staff

Super helpful and friendly staff. Store design is cool.

Not talking about this store --- but Razer customer support in general. Absolutely atrocious support. Needed a battery replacement for a bloated battery on my Razer Blade, which lasted only about a year and a half. Contacted support and was asked to send laptop in for repair: cited 130$ repair fee and process that takes 1-2 weeks. They refused to ship replacement batteries. Are you kidding me? You can do the entire repair yourself with an off-brand battery from Amazon in 5 minutes. Absolute shameful practice by Razer. Do not buy a Razer product.

Cool to check out and screw around in, but I wouldnt recommend buying anything here

Amazing place to purchase gaming equipment for PC and console players alike

The prices arent any higher than they should be (thank God) and the employees are always helpful. Im in need of a new work keyboard, so Ill be going back here for sure.

Great customer service, thanks for a quality laptop

The best in Class store and experience.

Great place to see the latest Razer gear first hand. Playing games is encouraged and makes for a chaotic scene.

Nice place showcasing their products, no sales pitch except initial contact, free to sit and play.

I cannot over emphasise how fantastic the staff are in this shop it really gives the experience of the company and also a great environment. If I could give this 20 stars I would they are fantastic

Feels more like a small crowded gamer lodge than a store. If you want a great gamer lodge, go to AFK in downtown San Jose. If your looking to play around with some Razer hardware before buying online, than this place may give you that opportunity... assuming they dont have an event going on and you dont mind waiting for an available machine.

Was fun visiting the store, got a few goodies and have no complaints.

Love razer products and staff was helpful

Closest thing to a PC Bang! Love the store.

Fantastic customer service!Also, any bartender that comes in should give Jameson a card for a free shot. Cant believe no one has done that for him yet!

Exciting, new game boards, and laptops, with new raptor screens

It is nice to have a razer store so that i can pick up some of razers great products, without waiting for a delivery date .

Dude, 1 star cause I saw 1 celebrity here, but you know why you dont get 2 stars? Because I could have been one. Not the Playboy star gg. Gg. Gg. Well played. Gg. Gg. Mind is a razor blade. 2 call from hands from above to lean on to put it on a keyboard with stickers that I made. I made those stickers. Did they pay me. Of course not. Sarah kerrigan I didnt see a cosplay babe being Sarah kerrigan as the ghost form silly goose. Duck duck. Goose. Jk. Being a troll. In actuality, 5 stars, were just richhhhhh richhhhhh richhh. Fire the cannonballs. Pirates no le gustas por que David es mas importante en la novus ordo seclorum. Si. Si.

Cool place, poor service. Went in for a possible purchase on 2 controllers and got kicked off the game. The employee was a bigger gentlemen with glasses. Really rude. I was also going to buy some headphones. But now im going somewhere else. You guys should really be wise with who you choose to represent you, forgot to mentioned he laughed at me wen i told him i was gunna make a purchase

Its a very good place to play online game with bunch of friend and free ps3 and Xbox game u can play.

Some dude named Chris was such a cool employee.

Everyone are nice but make sure you bring money

I know its an old product, but no Windows 10 driver for the Megalodon?? I now have a $100 usb headset that is useless to me now. I wont be buying Razer again.

Staff definitely is not knowledgeable, not do they care for their jobs. Nothing is ever in stock. Store is used as a dumping ground for children to play games or for teenagers to waste their time.

Really cool store, great service with demos and freebies.

Cool store with a lot of over priced geek stuff. Staff was very friendly and helpful.

Very nice and friendly staff, friendly atmosphere and great tech demos!

This is the best store ever!! Now you can buy razer products you normally only see online in store and now be able to touch and use it. They also let you try all there products and also you can come in and game all day if you want on the Razer Stealth laptops with external 1080 video cards. League of Legends and Overwatch Tournaments every week!

Amazing customer service by Jameson. The 2016 Blade is amazing!

I love it and i buy all the stuff from razer but can some one tell me that chair from razer store. i want to buy it too

Im a huge fan of razer products and as I was looking through the Westfield mall. I saw a conveniently placed razer store nearby and as I walk in the store I decided I would check it out and buy something like a new razer desktop or laptop. But as I walk in I was checking the products and I wanted to try to check the frames and as I log in league in the razer blade pro I instantly get told to log out by an employee(Asian with glasses) Im sure hes a great guy but I only wanted to check out the frames and I plan to buy a desktop but it kind of ticked me off so I left the store.( I was kinda expecting better service but its reality)

Friendly staff, amazing prices specially if you hate having to wait for your stuffs to be delivered.

Very helpful and friendly service. Excellent attention to customer service.

*BUYER BEWARE* Do you like donating money? How about donating money to for-profit companies? With the purchase of any Razer product you too could be in a situation to donate your hard-earned money...I placed an order with Razer directly through their website and immediately had to refund it (thinking I had the funds before checking) not wanting to overdraft my account. No need to worry though I got a partial refund of $108. Pretty nice right? Hah, jokes on us, the customers, I spent a whopping $216!!! Customer service is non-existent at Razer, I have gone through the email support which mind you, tells you to NOT reply or be sent to the back of the que. WHAT QUE? Never saw a reply.I called their US hotline 3 times this week and was told I was put into high-priority and would receive communications within 24-48 hours. Three times I waited 48 hours and nothing again. I called one more time, because I used to genuinely enjoy their products before this fiasco. I asked to speak to a supervisor and was told to leave a number to be reached at, can you guess what never happened? Just so were clear I never received any product at any point in time.Think before you buy, Logitech is AWESOME compared to this company. Go Steelseries, Turtlebeach go with ANY other brand but this one. We need to stand together and let Razer know that this is NOT okay. I know I am not the only one. Heavens forbid if you have a technical issue with one of their products, I cant imagine that being handled correctly either. Shame on you Razer, youve lost a customer for life.

Very fun for csgo comps!

Amazing people, they were great help to find amazing products.

Razer Store is a popular computer brand and they even have their first store outside of Asia located in Westfield mall San Francisco