My husband paid for one last month. We paid to have the lock to be cut off. We has to make a schedule for this lock to be cut too. It literally took 4 days for them to figure it out. My husband and I went down to the storage to have a lot cut. We got there 15 minutes prior for our appointment time. We were waiting inside for her to come in to cut it off. We were made to wait for an additional an additional 20 minutes. When the worker Was Nearby she stopped on her golf cart and started talking to other people who had storages there taking her time. My husband got her attention and said we needed to go. The female worker got on her golf cart and came to us. I thought she was going to do what we paid her to do. Instead she said that it was a courtesy took see to cut a lock and then refuse to cut the. My husband told her that we had already paid for her to do it. She said she could very easily refound us the money and then immediately drove off. We were left right there expecting the appointment to happen and for some reason the worker didnt feel like it was her business to do her job. Worst customer service ever. This review was for the cube storage facility on Baseline by the way.

Sabrina, the manager, is absolutely the best! She professionally and very kindly navigated us through the process of renting a unit. Very knowledgeable and super sweet gal! I highly recommend their clean storage facility, thanks again Sabrina :)

Last Monday I was here customer service was great the girl went out of her way to help my mom and I really feel comfortable I gave 5 star. But earlier today was my mom told me that she was treated very rudely by a different manger lady with black/ brown hair she said she was extremely disappointed by how rudly she needs to learn some customer service skills! .

I love Teresa shes very efficient and helpful.. All the girls have been awesome.

Great friendly, customer service as expected. Moved here from Baseline location. Completely different experience.

Exemplary Customer Service was demonstrated by Teresa; Her ability to follow-up & follow-through in a timely manner was to the highest standards of CSRs. Professionalism & promptness are what warrant this review. Great Job Teresa!!!

Economic rates and professional staff makes your facility an easier place to work with while filling my needs in the service industry.

Extremely helpful. Customer service is phenomenal. And the place goes out of their way to help customers

I entered the office recently and spoke with Teresa who was very kind and gave me lots of information on the options for storage units available within my price range. I found the space to be very well organized and left reassured that my needs would be met.

Everything from my reservation set up from corporate office, also great customer service when I visited the facility.

This is a awesome place to feel safe about your stuff best staff lady is kind of rude but other than that its a great place

Teresa has always given me great customer service and has a great personality.she is very skillful.

RUDE!! n it had SPIDER WEBS N INSECTS CRAWLING IN T STORAGE UNITS LOTS OF SPIDER WEBS..

The new manager is the absolute most disrespectful person Ive ever dealt with at a storage facility. I once got locked in due to mechanical error and her husband and son came out and were looking at me with a look like they wanted to attack me and held me behind the gate n wouldnt let me leave until they cleared up the matter. Once it was over neither one of them apologized

This place is wonderful! The Manager, Teresa Moterrosa, and her employees are very kind and they take a good care of the complex. Many thanks to the whole team!

Extremely poor customer service,,paid for storage space,,then had no access to the facilities. No one there,and no concerns to my inconvenience. Simply said,,stop by there tomorrow. Truthfully,,such a waste of time.

Theresa the representative that assisted me was 1,000 % professional and very helpful. This was my first experience with buying storage unit and she helped tremendously.

GM Teresa has given me real good customer service.

DO NOT RENT HERE!! They have broken into our unit not once but twice this month! Taking thousands of dollars worth of video equipment. Our unit was indoors, this is an inside job because they went back to take more stuff!...and the management team didnt even call to let us know! Horrible!!

Office manager was great she answered any questions i had and very polite

Great garage space and easy entire to the yard

This is a really cool place to store your personal belongings, its safe, secure, efficient, good location and the gate hours are perfect. The staff is very friendly and supportive. Great Job CubeSmart- Waterman, keep up the good work!!!

We have been storing our things here for over a year. We always come out to pay our bill each month and have always had a pleasant experience with everyone working there. Always friendly and helpful.The lot is kept clean and the hours are great. We appreciate all the friendly faces and safe storage. Thank you.

Store 0287Went to reserve and pay for storage unit and was helped by Teresa. I cannot say enough great things about her customer service. She was by herself and it was busy, but she took the time to take us to look at the unit and explain everything we needed to know about renting space there. I would recommend this place to anyone looking for storage.

Ms Dolores is the best manager I ever came in contact with she is very efficient. She handled my case with care and had a lot of patience with me even though I gave them a hard time I really appreciate this lady it’s actually hard to find workers who care about the clients or there place of business she has excellent customer service skills 💕💕💕LaPhill Knox

I’m amaze with the wonderful service I was provided! They are very nice and they make sure you have the suave you need for your storage. They gdvd us water while where there signing the papers and a free 3 roll tape that came handy!! Their business hours are the best in the area and they have on site manager!!

Fast service. Friendly service. Dolores was an awesome customer service representative. Greeted soon as walked in the door. All information was provided about my storage and the staff were very knowledgeable. Id recommend this place. Pricing is not bad either.

Absolutely amazing storage facility. I want to specially thank the store manager, Dolores. She was extremely helpful with my complicated storage situation.First of all, she was courteous at all times. Also, she went above and beyond to help me when I had to make some changes from out of state.10/10 would recommend to a friend10/10 would use this storage facility again

Dolores is an exceptional and attentive manager. I have worked with her long distance from across the country and in person at the SB location, and she is responsive, organized, attentive and, most important, kind and positive. Dealing with storage can be an emotional experience. Dolores makes sure the paperwork is in order, and goes the extra mile to make what can be difficult - being covered in dust and carrying really really heavy boxes in 95 degree heat - doable! If more people had Dolores work ethic and attitude the world would be a better place. Thank you Dolores!

Delores and Miguel were great. Excellent orientation about the facility. Also the facility was very clean. Great experience. Thank you!

The customer service and quality of the storage unit!

Very nice and down to earth staff they made me feel rite @ home immediately.clean facilities.bathroom is sparkling....would recommend to every1💯💯💯💯

I cannot say enough wonderful things about Dolores and Teresa !!!. Both ladies give excellent customer service, amazing the restroom always appear to be clean and smell fresh. I recommend this Cubesmart Self Storage ..... good prices and great staff.

I love CubeSmart, its conveniently located and inexpensive, besides being able to store my belongings Im able to park my car for a long period of time, and the staff is professional and courteous.

The service at Cube Smart is friendly, efficient and a good price to boot. Everything I saw was clean and looked to be well managed. Thanks to Denise & Cube-Smart.

Two most beautiful and nice Lady to work with and very great on making sure you are happy with their great service and property is taking care of very good.

Denise Coleman worked tirelessly for several days to get my billing error corrected. She didnt make me work to give them my business. She was proactive, attentive & earned it by providing AMAZING customer service!

Teresa, thank you for the excellent service and attention you gave me.who are very satisfied...

My exsperance was outstanding, and l am exstreamly happy with the help that l recived thank you for your help!!!! Donald Smith.

Dolores and staff are really great, superb customer service, going over and above. Dolores is a ONE OF A KIND LEADER! We have done business not only once but twice, and my husband and I will keep coming back here for all our storage needs. Thank you Dolores and the rest of the staff for being so AWESOME at what you do!!!!!

Delores and Teresa are both wonderful managers who really make the storage rental a pleasant experience. They are really helpful and kind and will take wonderful care of you.

Been here for quite awhile, staff was always friendly and helpful. Great place to store your extras.

Cube smart rental - perfect fit for my needs - the manager Delores - SMOKIN HOT brunette - handles business as good as if not better than Donald Trump ! - yeah, Im happy -

Good service, nice staff, and clean places

Update: after a few months I got a letter in the mail that my rent is going up $5 a month. That type of stuff pisses me off. I can see rent going up when your lease/agreement is up, but not a few months into it. I am out of state, but as soon as I can Ill be getting out of there. I cant handle these types of business practices.I am a new customer, but have been impressed with everyone I have dealt with so far. From the customer service agent when I called to inquire about a spot to store my vehicle, to the women working in the office. Dolores, the manager, even came and shook my hand and introduced herself. Both she and Denise were absolutely fabulous. Professional and friendly.

Friendly Staff, Nice to communicate with, and their secured storage spaces are good. BUT its Not Good for Outdoor Vehicle Storage, if theres anything valuable on or in it. We had our Trailer Stolen from the lot (our fault for not having a hitch lock, lesson learned). A Month Later (this past Saturday Sep 7th) someone jumped the fence and tried to pry their way into the trailer! (We just got the trailer 3 months ago and havent even gotten to Use it yet!!!) If you have a heap that youre going to store there, ok, but take off anything valuable!!

Past experience and always great deals.

The service here has been most helpful and appreciated! Everyone here is always so happy and attentive and its very clean premises!

The manager and staff are so wonderful. Had no problems and loved how clean it was there. Well definitely use again.

Delores at cube smart is so helpful and happy,its hard to find anything but good here at cube smart.. reasonably priced.

The staffis fantastic and the prices for the size of spaces perfect! You guys rock and are so helpful and understanding!!

Never have I had such a great experience at renting self storage.I am sure it was the knowledge and kindness of the entire staff.Thank you Kara and Dolores

The service was fast and nice people especially the person that helped us everything look clean and managed

Denise Coleman was a huge help. Denise made the process quick and painless. I definitely recommend Cube Smart!!

I had a problem with one of the staff that wasnt a regular and i was new didnt know it at the time i made my last review. I went back and shared my concerns with Brian and manager Victoria. Both very stellar individuals. They apologised for the unprofessionalism of that person and took care of me right away. I got back into my unit and was happy. This location has the best staff cubesmart has thank you very much to both of them.

They rented me a storage with a door that sticks bad and hard to open and close. I also bought a lock they said was new but isnt its used and also sticks. I hadnt paid for it cuz i had problems with my account its 13 bucks i paid my storage bill tho but now they locked me out over 13 dollars that i told them Id pay on the first cuz i have ssi my account got overcharged by uhaul Im tryna clear it. Told them but they dont care.

Delores and staff are great. Been storing things here for years now.

Denise was very friendly and made everything easy. I highly recommend this convenient affordable storage location.

The staff from the manager Jessica down her and her associates are fantastic, helpful,knowledgeable and down right friendly people make you feel at ease with the whole process which actually does not take that long. Thank you for taking the time to help me and my fiance out your the best.

I had a great experience with Denise and would recommend everyone to store here.

Great Customer service by Denise .All personal at his loction is nice .Its always clean and safe.

They take care of my stuff and the girl in the front desk Jessica I think she is so nice she always gives us water and take care of us while my parents check our stuff ..

Denise was very polite and helpful in renting our storage unit today.

Miss Denise has Great customer service and good Prices and deals

Great experience. Awesome and helpful. Reasonable.

Initially I was very disappointed with this company. The rep assured me the room at Tippecanoe location was 400sqft. Come to find out it was 2, 10x10. Upon arrival it was discovered that not only was it not 400sqft, the doors were broken and therefore unit unavailable. The woman onsite was extremely nonchalant, unapologetic and oh well. She offered no resolve.I asked was it possible to search their system for a 400sqft email. Reluctantly she did. To my satisfaction I spoke with the manager Denise who was SUPER PROFESSIONAL AND HELPFUL. she immediately remedied the situation. Although I went with another storage place I appreciate Denise and thank her for a job well done.

Great and fast customer service! I wouldn’t recommend going anywhere else!

They really good help and love there service denise and Dolores are good help

Theyre pretty good.

Very rude and unprofessional.

No one is ever here for business. It never fails, no matter what time I come, the door is locked. How about hire someone to sit in the office so people dont have to make several trips before a payment can be made.

Great experience with everybody at Waterman Ave CubeSmart. Would recommend this location.

DENISE AND DOLORES WERE AWSOME !! AND VERY HELPFUL QUICK AND EASY RENTING !

I love the costumer care I get from this cubesmart the ladies there are wonderful and very helpful thanks defenetley recommend their services

Courteous and attentive employees. Very professional.

I would give 0 stats if I could. We won a storage unit in auction, it was filed 100% with trash. Myself, my diabetic husband and mother spent the whole day working for free basically! I will never buy from them again. The management obviously created this unit to sell. Very sad what these storage people can get away with.

Staff was very friendly! Got a great price on my unit, and happy moving in :)

Crew needs to be more friendly

Affordable. Secure. Attentive and knowledgeable staff.

Great place to store that your extra junk

I lost count on the number one times Ive used storage at this facility, just wish the price would remain as is, Lol!!!! Thanks Delores for your assistance, good to see you again!

Speed and clarity of service

Helped out with some jump cables after my car had been stored here for longer than expected.

Denise was real helpful and nice and polite.

Very great service and excellent customer service by Denise

Very nice, friendly and helpful

NO SECURITY OR CUSTOMER SERVICE

Denise and Dolores were awesome!!!

Clean place

Awesome!!!

All the motor homes I seen today where damaged and looks like someone broke into some of them and attempted on others with a pry bar also took the leveling jacks

Customer friendly..

Very nice place

Nice people

Very professional and friendly staff, very clean location

Great place

Needs major improvement customer service

Cool

Great prices

Nice employees