I needed a new modem and was able to pick it up in just about 10 minutes. Quick and simple!

Great customer service assisted me with my problem and helped me add a home phone love the new bigger store

Super fast pickup of my internet

Spectrum has hiked up prices and downgraded service. They basically have total control in the area I live, and when I called to question the 50+$ price jump they actually chuckled at me and said to switch providers, knowing there’s no other option. Dogwater company. Garbage service.

When you turn in your boxes and router and close the account but you still get charged for services you’re not even using. The associates in store lie straight to your face, deny you proof of closing the account and “promise” you will not get charged. Anything to get you out of the store and out of their face. Customer service via phone literally ARGUED with me that I had my dates mixed up & that’s why I was charged. No honey, I’m ready an email YOU GUYS sent 2 days late plus the date hasn’t changed for the last 2 years I’ve been with you so no my dates are not mixed up. Why am I being charged $200 for something I not only cancelled, but can’t even use bc I turned in everything. I would switch Internet providers if I could but this is the only one that my apartment will work with.

This was my first time at the Spectrum store being a new Spectrum customer. I had to get my new phones activated. Oscar was more than helpful. He explained everything. Great customer service. Thank you!

The service is fast, employees are polite, and helpful. Good experience overall

Very nice inside upgraded. However the customer service is bad. 4 people working and not really helping out. One texting. One helping. One walking around. I think this is crazy. Staff better.

I went in & spoke with a customer service person about getting a new phone, they did a great job in answering all my questions. It was the 1st week of the month & I said I couldnt buy my phone until the 3rd week of the month. They assured me that if they ordered the phone now, they would hold the phone until I could come in. Well I came in, just like I said on the 3rd week to purchase the phone that they had called me to let me know had come in but when I got there the phone had already been sold, they told me they couldnt hold a phone that long. So everything the customer service/sales person had told me, none of it did they honor. I was trying to buy a Note 20.I extremely disappointed in the service that I received not only one store but two!

My Dad got a smoking deal that what they smoked was his wallet.. they promised him so much that they charged him double and to discuss the bill was a nightmare 😳 call here.. call there..and we decided to return the equipment at the store in San Bernardino and their customer service is ugly no greeting upon the arrival and they should have someone to tell you to sign in a device at front so they can call your name.. sad !!

They could use more seating, considering how the line can get. Otherwise, it was a good experience. As soon as I was seen, I was in and out.

Oscar was aweaomead very helpful at the store on Hospitality!

Be ready to wait long time here. Workers here dont care how long youre waiting is very clear that they got pay by the hr and customers are the less thing theyre worried about

Customer service is terrible. Went in at 11am today and I was the 13th person waiting in line with only 1 service representative working, manager nowhere to be found, and another rep more concern about when he should take his lunch.

Costumer service was horrible. Multiple of reps standing around around talking about their private lives and one rep helping a Costumer while taking his time to flirt with her.

I had an appointment at 12pm. Showed up recieved a router and modem, but did not receive any of the cables I needed for setup. I asked the guy before I left if what he gave me was all I needed for setup. He said yes, that is all. I left and went home and realized pretty quick I did not have any of the chords. I had to return to the store and wait another hour (because i did not have an appointment) to get my cords that should have been given during my appointment.

Great to know that you can do business in all three offices in the San Bernardino area. 1. Tippecanoe 2. University 3. Rialto. And also theyre open on Sundays.

This service location moved to a bigger space a couple doors down. While Spectrums policies are extremely frustrating the staff here is knowledgeable, and helpful. Spectrum has also opened more locations now that theyre in the mobile phone business so this location has fewer customers, double the space, and more stations to help you if they ever did get busy here again. I cant complain about this service center even though Spectrums packages, services, and policies drive me crazy! Im required to rent 1 cable box thats only 720 HD after Spectrum boned me by no longer supporting my $600 4k Tivo DVR cable box just 2 years after I bought it. I had prepaid Tivo for the their Tivo service I couldnt use, and Tivo wouldnt refund the future service I paid for which screwed me out of another $200. Now that theres MasterClass, Gaia, Great Courses Plus, Discovery Plus, and audio simulcasts of the news channels on SiriusXM I finally dropped Spectrum TV.

To many staff standing around talking while customers are waiting

Switching to Spectrum great in store customer service better prices.

Savannah was such a great help. Friendly and efficient. I was not sure if she was a manager but if she isnt, the should consider it. I am a manager for a company and I want to recruit her.

Great service. Great advisr

Avoid spectrum ! Customer service is terrible.

Had to go there too many times to get my cable right.

The personal are to slow now in attending the customer’s. The man security is to rude with Latin people, he is unprofessional . The security guards there have a bad temper & attitude against spectrum customer’s. I let the Manager know but it seemed like she didn’t really cared about our complaint.

Comfy waiting area, and fast friendly service!

Using the kiosk to pay your bill is super fast!

I was there to return my equipment. Upon arrival, the receptionist was nice and I had a pleasant conversation with her. The other rep that accepted the equipment was cold, but cordial. It seems to me that when a company like Spectrum ads to potential new customers, they pull out all the stops and bend over backward to get your business. When a customer decides to leave, sometimes through no fault of their own, they get treated poorly. I was a customer with what was first Time Warner Cable then became Spectrum for a few years and was treated well. Once I left, because I was moving to an area that Spectrum does not cover, I was treated with disrespect. It will not matter if this gets to the upper management and corporate, because this is the standard that they train their employees to. Since I will no longer be in an area that Spectrum covers, I will not have to worry about having them as a company to provide my services. Even if that were to change, I would rather get an online streaming service and use my cell phone with another provider with a hot spot, then go back to Spectrum. I was a good customer. I ALWAYS paid my bill on time and never had to ask for an extension. Unless you have no choice, I cannot recommend Spectrum as a service provider, simply for the fact that they will treat you poorly, if you ever decide to leave.

The experience was good.Store was modern and beautiful. Loved the seating ! Staff looked very presentable. The associate Kevin was helpful and kind. Improvements I would like to see is a shorter wait time. And an associate who isnt secured behind a computer who is there to Advertise inform assist and direct.

The line was out the store and down the sidewalk and it moves slowly

I enjoyed their new set up.

It was the best for internet service

Amazing customer service. Gloria helped my family and I switch from Sprint to Spectrum mobile. She handle all aspects from helping us keep all of our same numbers and we are saving $100 compared to Sprint. I was with Sprint for 3 years and every encounter Ive had with them was a nightmare to where I would cry out of frustration because it was always a battle. With Spectrum I leave with a smile and thanking God because theyre a blessing. Gloria was amazing and she listened to us. The host of the store, cant remember his name, young man was very nice to us as well and kept us company while we waited for my sons iPhone info to be uploaded to the new one from sprint. There was another gentleman man who had long hair and tattoos who left the store to go get his laptop from home to help with my sons iPhone...AMAZING CUSTOMER SERVICE!!!!! I have been recommending everyone to them!!! Ditch who you have now and go to Spectrum. You wont regret it. I didnt.

Nice staff, however poor knowledge of their phones options and technology.

Spectrum is hostile towards customers, demands identification and re-identification and will hang up or threats to hang up if these demands are not followed. All this is done to create an image of authority and allow itself to provide inferior services over a longer time.

The guy who waited on me was very rude. When I asked him a question he was rude and wouldnt help me. I left Spectrum not knowing how to install the router. I had to have a friend come over and install it. I think Spectrum us ok just the guy who waited on me was bad.

Just cause the kids had fun but its not the same I understand cause of covid but its different ...

I was very impressed with the customer service Representatives on hospitality. great customer service Awesome personality. I gave the store five stars. the representative was very concerned regarding my situation. sympathetic regarding the problem I was having gave me top service this is the store I would go to for anything problems regarding Spectrum

I been coming to this spectrum store for many years .I allweys been treated with respect. There service is fast and reasonable. I encourage you to make an appointment because lately with this covid situation the lines can get a little long outside. But depending on the time n day you go it varies on the waiting. But I recommend this store for good service.

Love you sara you are the best!!!Awesome customer service ever

Bait And Switch to residential customers, you need to complain to the FCC and local govermentsgot service for $90 a month but after added fees for usless equipment and other charges the actual bill is 50% higher this is unfair business practicesfees include on top of regular bill price reciever $7.99 + $1.00 secure line charge, wifi service $5.00, Broadcast Fee surcharge $16.45, taxes $4.51, franchise fee $4.43, self install activation charge $9.99, can you explain how adding over 40% to my bill for frivlious fees and unneeded usless equipment is fair,

Excellent Service, very friendly & knowledgable.

Needed to drop off some suppy

Too long to wait for a simple exchange. Need to have lines for quick items and for complex. One guy too the whole 40 minutes while I waited and the sent three people home who could have been helping those who were writing.

Everyone there is super helpful and they do everything they can for you. Keep up the good work and I know they all can figure how to get us all served as quickly as possible. Thats my only complaint if any. But they do do their best to get through us all as quickly as possible with utmost professionalism and solutions to our problems. I came in with a billing issue that shouldnt have happened, so they have us a serious discount and gave us a substantial discount for a whole year because of our patronage and to keep us happy as customers. I really do recommend using Spectrum as your cable and internet provider.

Matt was awesome.... San Bernardino office

Personnel can be hit or miss when it comes to friendly service....And stating things like I have to waste more time to come back after I get my billing statement to request a refund for services I was incorrectly charged for is asinine, and seems more like a way to extort money from clients who dont check their accounts for fraudulent transactions made by Spectrum.

Had a bad experience when I signed up a year ago ended up staying for phones I was not expecting to

I waited an hour to pkup a modem and finally left without ever being served. My 4 yr old grandson was great while we waited but that was ridiculously long. They need more help or more stores. I dont recommend doing business at their store. I called spectrum and they are mailing the modem.

Very attentive to their customers. What I witnessed is that when being confronted they are still very professional and they try to assist as best as they possibly can.

Employees are super nice and very helpful! I was in and out within 10 minutes. Definitely not going to drag my feet to exchange old equipment in the future ☺️ Thanks guys for making it a pleasant visit!

Very good serves

Love it Ive been there for about a year and its really fast

Great service.

Spectrum is very expensive for what you get.

Our service advisor was Oscar. He wwas knowledgeable and helpful. The wait wasnt bad either. Love our spectrum mobileReasonably priced and good service.

They should give a discounts to Vets other than that there very good at what they do.

Its the bomb, except the line to get in the blvd.

Came here and the door greater spectrum worker Vanessa was very unprofessional she just was just on her phone she also had her sweater on her head talking to her self in front of all the customers and as I’m getting help by a very nice representative she is in the back screaming laughing very loud.. I asked to speak to a manger was told there was not one here I think you guys need to hire someone who is welcoming and not be unprofessional. So because of the Vanessa associate I will be leaving a one star but as for the other associate they were very helpful

They promise everything, and are very short on customer service. Most of the staff is not totally familiar with what their company does, and sells. They really sound good when you are comparing with other service providers, but they fall way short on what is said at the time of sale, and what is delivered. I am keeping the service for now, because I dont have the time to go through all the BS to change over. Direct TV is more expensive, but I quess you get what you pay for.

Unable to resolve problem.

Super fast

Very good

Spectrum doesnt seem to care about their customers who came from Time Warner. They abruptly changed the price of my current services. When I asked about a new promotion, I was told there was no promotional pricing for any existing customers. When I said that I would probably switch to another provider, they simply replied with an OK.

New look, New location, same long wait time

Walked into the store, not crowded, and had a great experience!!! The girl helping us was very nice and very helpful! Was nervous by the other reviews, but I had an excellent trip to get internet!!! 5/11/19

The wait was not long and the customer service was great. Thanks Maria for being exceptionally pleasant during my visit! I Definitely recommend them.

I have received very good customer service. Im in an RV Park with old cable connections and they sent someone out who spent 2 days reworking the connections so that I could get 300MB service Internet. The Cable TV portion was also good. The only issue I have is with their set-top boxes. When power goes out it takes 10 minutes or more for the box to reboot. I assume the boxes are running Linux but Ive never seen a single Linux based product ever take that log to boot. They need to find a new supplier for their set-top boxes. The only other issue is that you cant change your plan or add channels online. You actually have to call and speak to a person. Changing services is something that could easily be automated.

I had to get another remote and they gave it to me quickly (without standing in line) and for free. This was all done by the Security Guard. They showed me that they value our time. THANKS SPECTRUM.

I went in at five minutes of closing time. I was helped by a young man named Oscar. He understood what I wanted, made helpful suggestions and arranged for a technician to come to my home the next day to resolve the issue. He was kind, courteous and quick. What more could you want.

Very quick. Store was not too crowded, but this place is strictly business. No small talk just wam bam thank you maam.

Is a long wait

The customer service person named Julie was excellent! She helped me so much! Julie was better than any of the other associates that ever helped me in the past! Thanks Julie!

I have been to this store and have received a great service. I think it has a lot to do with the attitude we bring in to people.I have been with time Warner cable for many years, a good 10 I would say and I have never, ever had a problem, never I have call for problems with my services. I have all their services, home phone, international long distance, internet and cable. I would never change them. Again it had a lot to do with our own attitude, sometimes we expect what we cant even provide.

The lines are always long and staff are not helpful at all of you have a problem and depict you to call customer service on the phone. On multiple different occasions I have needed to speak with a supervisor to get an issue resolved and I am given an excuse everytime as to why there isnt supervisor on duty and wont be back for a few days. This place is a complete joke. The only good thing I have to say about this place is that the security guard is very pleasant and friendly.

Customer sever was really bad, we waited out side, not enough room and we let the elders and disability inside small area, we walked back inside to check where we were in line, the young lady just called the number, but didnt open door to ask us, she just skipped the number and when we went to check, she already called a new# we were two hours in line, I gave my # to a veteran out side that was getting new phones and service, I told him to keep my number instead, I couldnt afford the service anyhow it was expensive 123.00 for cable and internet. Just fake news, because my last name is Spanish I got telemundo which is all fake paid news, to put fear the people they controlled. I dont recommend them, I couldnt turn in my boxes that day and they still charged me that month and ruined my credit. I only could pay 75.00 to a 230.00 late bill. I called but again I should have never went back to this expensive no good Customer service. The people were rude. The man I helped was with a black man trying to get service they told him after two hours waiting to come back tomorrow, really said, that is what happens to us American people they take your money a treat you with disrespectful conduct. They forgot how they became so big. We the people need to change.

Quick and easy service and really polite when i went there recently.

Seriously, not a single employee is working. Every station is empty. I just watched 4 employees walk into the back room together. The entire lobby is full of customers. Yet no one is actually helping their customers. I would love to use the excuse of shift change, but they close in less then an hour.

Very friendly staff, always solves any issues I may have. The only thing is the long waiting at certain times. Other than that great company.

I needed to exchange a cable box. Both Julie and Sarah were very courteous and knowledgeable. Helped program my box and threw in an hdmi cable. Long waits sometimes but great customer service! Thank you!

When u enter submit why ur there, n name 2 b seen. Which is a good thing. Always a waiting period . But good experience.

Really long line Wed morning went in and 17 people were already in line. Took about 80minutes before my number was called. There were only 3 representative helping customers,really only 2 because one woman kept leaving to the backroom.really need to have more representative out there that are actually going to help Customers. Poor management

Customer service is slow ... 9 stations, but only two were manned. The person helping me made up for it, whoever. She was pleasant, cheerful, very helpful.

Turned in all my equipment and now I just have Wi-Fi. I have cut my bill to less than half of what it was and couldnt be happier. No more High cable bills!

Make an appointment and be in and out.

I hate Spectrum! They lie about how many channels your going to get, and how many free movies they have for you to watched!If you dont buy a package you dont get access to any other free movies if they are not in the package you buy.They use to have more movies on Demand( the movies and shows were all free!) but after they became Spectrum, you dont get to watch anything free on Demand unless you are subscribed to that channel!In other words: Spectrum is garbage! And with all those triangles they are flashing all the time, they are letting you know they are connected to the ILLUMINATI! Word to the wise!

Customer service leaves a lot to be desired. The service itself is not up to par. If it wasnt for them having a stranglehold on the Dodgers I would have left immediately but I was hopeful of either them getting better or someone else picking up the Dodgers. But no such luck!

Julie has great customer service it was amazing how well train she is with customers

Too expensive for WiFi

Its good place to pay you cable bill. Nice friendly customer service. Never had a bad experience here.

Slow service they need to hire more people with good customer service

Outstanding service. Very friendly people. Best service I ever had at a company that I had to go and pay a bill.

Ha Ha it’s comedic how ghetto and ignorant the employees at this location can be... I get it’s San Bernardino and the pickings could be slim but it shouldn’t be this bad.... simple questions can’t get answered and replying back to customers in slang is not a good professional look... but oh well, it is what it is

I was there for over an hour. I was irritated. The lady that helped me was really sweet and I left happy.

Spectrum loves to throttle your connection and give you slower speeds. I would highly suggest looking somewhere else if you want a good internet provider. I too, will be switching soon.

Good for your trial period... AND then....... Sky high Bill AND all the good shows are literally east coast time sooo Housewives 10pm Have and have nots 12am Im a working woman WTH ??

Nice place but Service was better at previous place and better seating

I have an internet account with Spectrum/Time Warner in Redlands, and wanted to order a mobile phone. I am presently traveling and needed to have a phone shipped to a different address since I wont be at the billing address for a couple of months. The individual said that their policy is to ship ONLY to the billing address. Why would I order a phone and have it sitting at the billing address for months when I need it now. Spectrum support at its best.

The staff is really slow and takes there time with everything. They sometimes just stand around and talk even though there are customers waiting. There are a dozen or more customers waiting. Unlikely I will come back here unless I have a reservation.

Long lines just to pay, i had to wait 2 hours just to pay a bill. I dont see the point in having a kiosk if its not going to work. 6 computers but only 1 employee helping costumers...