Purchased a beautiful matching Teacup and Saucer set along with the matching Teapot as an Anniversary gift for the spouse on Sept 18, 2021 received and email stating the items pickup date was Sept 19, 2021 which was great because the Anniversary date wasnt until Monday..I arrived at the La Cantera location right at opening and was ushered right in only to find out from the gentleman assisting me that my order was still at the warehouse. It proceeded to show me his computer monitor showing that the items were there..The fact that it took 10 mins or so to try to find me in the system was answer enough. He was very courteous but not super friendly but apologized and said he would call the Warehouse and have my items already late overnighted and they would be ready for pickup on Tuesday..I called Tuesday and spoke to a pleasant young lady ...Again informing me that my order is showing in transit and that they should have it on Wed..at this point the anniversary has come and gone and I am still waiting on my LAST SATURDAYS PURCHASE!!! I am doing something different this year regarding my New Years Resolution ...I will have 2, first one is to at some point and time get my order and the second resolution is to not shop at this location again in the future..Regards,The Unhappy Anniversary Debacle

Went to pick up my jewelry after they had it for a week for cleaning and they weren’t even clean. Some of the pieces had been put away for years and they were no longer tarnished when they were presented back to me. However, whatever chemical they used left a white residue and made the metal dull and the other pieces looked like they weren’t even touched. One piece was even damaged to the point it had to be sent out to be repaired. We’re a military family so I have purchased pieces from different stores around this country, and have had them cleaned in store and never had this experience.I know it’s a free service but it’s still disappointing because you expect a different level of service from a place like Tiffany’s.

Loved this store! Maria Cristina, the sales professional that helped us, was super friendly and professional! If I should need to purchase anything else (whichI think I will 😊), I would definitely call her. Thank you again Maria Cristina!

Did you know they have engagement rings starting at $1,500. Beautiful hand engraved items. Very one should own at least one Tiffany item. Enjoy walking out with Tiffany blue bag!! ❤️

This store is to die for. Very dangerous going in. Staff was so sweet.... even gave my son Tiffany crayons and coloring page just so my girls and I can look around! Love visiting this place. Worth stopping by even just to browse!

Walked in today to buy a wedding band, my fiancé and I. We were looking around for 15-20 minutes, not a single associate looked at us or even offered to help/ say hi. The door greeter acted as if we didn’t even exist, the guy wearing a blue suit.

Where to begin with this review..... my boyfriend and I walked into this store trying to find myself a bracelet for my birthday. I tried on 2 bracelets, but sadly my wrist did not cooperate. The associate we had, by the name of Alejandro, was superb and extraordinary! So far this Tiffany and Co is taking the #1 place for customer service/experience in Texas. Thank you so much for this wonderful birthday visit to Tiffany and Co! We shall see you all soon for our engagement :)

Tristan McDowell has been wonderful to work with, he ordered some rings to the store so I could have options with other sizes and kept in contact with me about me items and my appointment. He has great attention to details when it comes to tying those signature bows!!!! And I appreciate his feedback when I ask for his opinion, feels like I’m shopping with a friend. I didn’t feel rushed and I had fun, great experience, Look forward to the next time. And I really thank the store for the way they are handling covid, the wait in line is worth it.

Tristian was awesome...helped me get what I needed in a timely manner

I had great service while in the store from Alexandra. Tried to make another purchase over the phone and was asked to leave my phone number for the particular salesperson I asked for (in order to get her a commission), never received a call back so I just made my purchase through a store in California.

Door Man leaves a lot to be desired, if you don’t like opening and closing the door for customers, find a new job. Sales Associate inside was very accommodating, but then we had to have “Mr Personality” open the door for us. The first and last person the customer deals with should be your best salesperson.

Horrible service. Took my bracelet in to add a charm girl at service desk was not friendly at all usually service here is on point! Today it was not! She didnt speak at all during our transaction nor did she lay out my bracelet to make sure it is exactly where I want it HORRIBLE SERVICE! I wanted to shop and buy more things but this ruined it for me.

Jose was such a gentleman and showed great customer service!

Standing outside 40 minutes due to limited capacity for covid prevention. There are 3 customers in store and many more sales clerks.! Two workers standing as door guards. Store is practically empty!

Excellent customer service, and very Covid-19 safe

If you go to any tiffany & co store you expect it will be costly because it is high quality jewelry store. But they have so much more. From the friendly sales associates to the handcrafted one of a kind watches, even bags tiffany puts the very best into there products. My only regret with the store was im only allowed to give it 5 stars when they go far beyond.

Alejandro is a great person to work with. Made sure I was completely satisfied. Lots of great pieces to choose from. If they dont have it, theyll get it for you.

Having waited by the door as instructed for several moments in the hopes of being able to buy my wife an anniversary gift without being even greeted by a salesperson, I lost interest and decided to spend my money at Neiman Marcus.

Amazing prices and very well organized inventory.

Just made a huge purchase and am IN LOVE with my choice. I wanted the Globe Trotter train case and it was promised AND delivered on the day they said it would be. The sales associate, named Maria, went above and beyond to make this a very pleasant and exciting experience. Will be doing business with them again really soon!

The employees at this store are amazing. Your salesperson wont just be a retail drone. Theyre international with educations and passions and a knowledge of fine jewelry. Ive never been disappointed here. Tiffany is excellent for young girls first bracelets, necklaces, rings, and earrings. A perfect shopping place for aunts and uncles looking to bestow heirlooms from an early age. Honestly, Tiffany is quite reasonably priced. Two rings from precious metals or a new Nintendo? You decide which will last for generations.

Wow. Just wow. I purchased a beautiful charm with chain for my daughters 18th birthday. What a classic way to remember and celebrate a monumental age. But, no. Later the same day, upon receiving her gift, the chain broke. We took the chain back to the store of purchase. They charged me a fee to repair a faulty item. I did not know that the chain could possibly be less than perfect. Also, to have a fee incur for a imperfect piece of jewelry.

Its T&C; there isnt much you could complain about regarding quality. I wasnt impressed by the current selection, but its also not a busy gifting time of the year. More importantly, though, the reps were incredibly courteous and helpful. Just the right balance of offering assistance without being annoying and still being accessible. The wait time to get measured for resizing was short as well. Eva was our customer rep at this location; she was informative and really professional. Overall, it was a great experience.

Tiffany & Co. - The name says enough! This is the only location that I have truly enjoyed the Tiffany experience, before and during the pandemic!!Tiffany ensures the best of the best even through their Sales Professionals; my personal favorite is Mr. Tristan McDowell. Though his knowledge, professionalism and eye for style and beauty; our wedding day will have the timeless Tiffany elegance. Utilizing Tristan allowed for the best purchase experience I’ve had! He is a Tiffany & Co. rockstar! Mr. McDowell helped us find our perfect wedding bands as he guided us through the many iconic Tiffany settings/designs; we even purchased our wedding bands through Tristan - he had our rings ordered in 10min! Such a fast, easy and enjoyable process!Update: we received our rings 5 days after Tristan placed our order.(We typically “window-shop” in store then purchase online as their sales customer service through their online store is superb & easy - now we purchase through Tristan instead)

Love it here...great customer service

You definitely need to appear a certain way to get good service. Clothing says what kind of money you have apparently. Ive been treated much better when making purchases at other Tiffany & Co. locations while dressed the way I do.

The best jewelry /accessory store in the world. The sales associates are top notch. And yes there is affordable things in Tiffanys! I love this store.

We have always had a great experience at Tiffany & Co. in La Cantera, so when it came to something as big as our wedding we knew where to go! Tassia helped my husband and I select the most beautiful wedding bands, get them sized, engraved, etc. She checked in on us to make sure we always had what we needed and that we were satisfied with everything. She is so kind and professional and really went above and beyond for us. Thank you!

My wifes favorite!

They never disappoint me. My husband and I are a loyal customer.I went in yesterday to get my husband a bday gift but they didn’t have it in stock and I needed before Friday bc my husband was leaving for drill on the day of his bday, the gentleman that helped me was able to get it shipped to me by Thursday but just got notification that I should receive today(Wednesday).I just want to thank you for providing the best customer service and going over and beyond.

I may be crazy but I rather have silver jewelry than gold and Tiffany & Co. While expensive it is one of the very few places you can buy quality silver jewelry. To me it is well worth it.

Ridiculous that a recording states you can order by phone and they NEVER answer. Why would you conduct business this way?

They were great! The customer service is outstanding here. My daughter is in love with the heart earrings and necklace she picked out for her birthday! Thank you so much!

Great service

Wonderfully helpful staff that really made the effort to find the exact items we were looking for. All my jewelry that gets cleaned here is returned to me looking brand new, even when Ive needed to send them to New York for repairs the staff has followed up with me to keep me abreast of the situation and the timescale on all work theyve completed, exactly the quality you would expect and more from a world-renowned jewler.

Lovely place, great designs .

Logan was absolutely phenomenal and so informative with diamonds and rings! I did not walk out with a purchase but the information he gave and how helpful he was was absolutely great and something people look for when trying to find that right ring!

Horrible customer service!! My husband ordered a necklace by phone and we went to pick it up in person. We waited over 20 min and we were presented with the wrong item. The first woman acted as if we were inconveniencing her, the second woman acted so pompous I almost walked out. This was our first visit to the store at La Cantera and will not return. The store manager should be embarrassed!

This place has a special place in my heart since I happened to have met my now husband at the fifth avenue location 🥰. Went to the San Antonio location to purchase a bracelet for our baby.

Horrible customer service when picking up my purchase after sizing. Not the best Tiffany experience.

They are super cool here amazing customer service

They provide exceptional service ... welcoming, pleasant shopping environment; no pressure, professional sales; great selection.

Sales associate are awesome and so helpful. Looking for a pair of earrings for my granddaughter and found a really nice pair just under 2k.

Love this store, and the online ordering is easy .

I was given a $100 Tiffany voucher from a former employer - so how far does $100 get you at Tiffany? A green box with pin-head sized earrings or a key-ring. Somehow the whole store seems out of sync with the economy. The service is somewhat less wonderful when you are buying such cheap products. Overall though it seems extremely overpriced.

Great place and of course great service! Make sure you see the vault... Totally worth it!

General manager is so unprofessional... making faces instead of trying to resolve the issues.

So this was my second visit for T&Co. both times I went was for a birthday gift given to me. First time my bf was with me, and second time I was alone.The first time I went was a great experience, great sales gal. However, second time I had to ask for help. I guess because I was dressed down this time, and not like the last we were both dressed business casual. The sales guy was really nosey. Some odd reason I had this feeling like he was thinking that I mustve been making up a pretend companion, lol.So I ended up getting myself with the $$$ my bf gave me a Return to Tiffany Bracelet, which yeah Im actually now thinking about taking it back, because after having it for a week. Im not overwhelmed with the looks of it. Looked great inside the case, not on my wrist.I have to admit, the store is very clean,Id rather buy something else besides a bracelet thats annoying the hell out of me when I type, or do anything. Of course I can take it off, buy why waste money to see the item in the box. So this weekend Ill be RETURNING TIFFANY to the Store... Lets hope they dont give me any B.S about not taking it back... because says Please Return to Tiffany&Co NYC .925 So it shall be returned just not really that happy with this purchase. Maybe Ill find something better this weekend at their store. Fingers crossed..

Very helpful and they make sure that you love your purchase.

Great customer services, was treated very well even though I didnt come in with $1,000s to spend.

I went in today and was help with a blond lady . First she was not helpful at all . I was trying to get a good idea on a type of ring I wanted and also I had a set eye on one ring . I had to keep asking questions cuz all she says is i don’t know it depends and also questions me saying isn’t he paying for it ? I left and a man that didt even help me said have a good day and she didt . I left the store with no idea of what ring I wanted from Tiffany . I went to a other store and they help me soo much . Gave me information I didt even know about . And I left with a ring in mind . I have bought jewelry from Tiffany before last time it was a good experience but it was in a other state . This one in San Antonio had horrible customer service. I won’t be telling my soon to be fierce to go to this store from the way I was treated.

Purchased a few items an Awesome place to shoo

Horrible customer service. Waited and waited and no one helped!!! Asked someone else who walked in after me. Thank you!! You saved me $1,000.00 today.

I mean it wasnt breakfast but we did get mimosas

Staff here is very friendly. They have a good selection of jewelry.

Purchased from Tiffany & Co. in the past in New York and Vegas, never from the San Antonio but had a necklaced sized and sent to the San Antonio store for pick up and was shocked at the lack of customer service from Tiffany & Co. at that location. I was never notified when my necklace was delivered and when I called to confirm it was there to pick up, all the woman cared about was taking my payment over the phone for the sizing. Obviously if I have to pick it up, I will pay for the service. Not at all in line with what you would expect from Tiffany & Co.

Was impossible to get a sales person. Long wait.

Wow!well lit beautiful jewlery

Annoying that staff follows you everywhere. Cant shop in peace. Makes you want to not enter this store again. Other than that, very large tiffany store, large variety of jewelry on display, very clean and professional.

Great customer service, great store all around!

Very nice service

Very friendly attentive employees.

Great customer service and wonderful place to shop

Very friendly service.

Great place to shop.

I havent been there

Friendly staff

Great people.

Nice! 😍

Nice

Very very nice!!!!!

The attention is excellent, and of course they always help you make the best decision.

Excellent attention