Great and very convenient location at La Cantera.Went in looking for gift ideas, Valeria and Maria were very helpful! Great variety of stock available and good prices. Would totally come back to this store just because of the outstanding customer service.

Had a wonderful experience shopping at this location. I was very indecisive on what to buy but Valeria & Maria helped me find the perfect gift for my grandmother and answered all of my questions. 100% recommend!

Really enjoyed my experience at this location. Great customer service, a nice girl named Maria helped me pick out an amazing gift for my mother. Will be a frequent customer at this location!

I love going to Pandora! Very great service and the ladies helped me find exactly what I was looking for. They were very polite and kind; will definitely be returning.

This location is the best I have been so far! The environment is very clean and has great service.

Beautiful store and awesome service they always make me feel very welcome. Love to shop at this location!

Customer service is terrible. I was never greeted even though there were four women working and no one else in the store but me and my 2 girlfriends. They told us they dont clean pandora jewelry bought at other pandora stores. Which was fine, but I had never heard that policy in all my years of shopping at Pandora. So I was interested in purchasing a particular charm and I asked for assistance from the three women sitting down talking. They made eye contact and never came over to help. The fourth salesperson who was by now putting some things away finally came over to help me complete my purchase. Told me the price but did not take it out to show me. I had to tell her I want to buy it can I see it. After the experience I regret not walking out and taking my money elsewhere. I would not recommend this location.

Best service with the largest selection of charms of any of the stores Ive visited.

Now, it is 5 minutes before they close. It’s 18:55. We come from far away to buy some charms. So, it’s a shame

Worst jewelers in San Antonio. Horrible experience and very bad customer service! The silver is not authentic at all and rusts within 5 days. Very low quality jewels. Do not come here! These people are scammers!

I enjoy my ear rings

Beautiful shop, fabulous inventory and great associates!

Great variety of charms. Harry Potter collection is gorgeous. Customer service is very professional and respectful, Maria and Valeria are very attentive and willing to help.

Bad costumer service my 3rd bad time going never again don’t recommend going.

Bad attitude and bad service. I will not be coming back.

I think I can agree with other reviews saying the staff seems rude and unwelcoming. I walked up to an employee and she asked me, in a rather rude way, if I needed anything. I showed her a Harry Potter charm that I wanted to purchase for my cousin for Christmas, and she told me that it wasnt included in the Black Friday sale. I knew for a fact it was because the sale explicitly states all charms are included except the Star Wars collection. I told her that didnt make sense and asked her why it isnt included in store, but online it is, and she started mumbling an excuse I didnt end up hearing, so I left. I was able to order the same charm for 35% off to be picked up at another store, but I dont think that this one shows professionalism and respect for their customers.

I bought my mom a chain for mothers day but the chain was too dainty for her liking so she never wore it. So we took it in to exchange for another one, willing to pay the price difference and all but the manager practically shut us down saying I needed the email to prove I bought it. I deleted the email awhile back but I showed her my Pandora account with it showing my purchase and when it was bought. She said she needed the email to see what it said specifically. We told her that we wanted to exchange it no matter the price, not return it. She said she could not do anything without the email. We went to another Pandora store and they gladly exchanged it with no problem. Will not be doing business with this location anymore.

Terrible customer service sales person Nadeen

Went in on a semi-slow Wednesday and was able to get my super tarnished bracelet cleaned within an hour. Both the girls during pickup and drop off were pleasant and helpful.

The ladies at this Pandora are very kind as super helpful! They go above and beyond! I have seen first hand what some other people have put this girls through and I just want to thank them for their hard work! I will continue coming to this pandora and I would recommend it to everyone as well!

The customer service WAS VERY VERY BAD 👎. The employees were unprofessional to attend the customers. VERY SLOW SERVICE AND ATTENTION. They need to training the employees to better service. NEVER HAPPENED BEFORE.

Had a great experience with Valeria and Maria. They were very helpful and friendly, I will be back!

There customer service was very rude, the lady was no help at all. She assumed that I broke my ring and refused to to send it to get it fix. I will never buy a Pandora product again they are soo cheap and very rude.

Great prices however staff always seems bothered by asking questions. Forget trying to get jewelry polished during the holidays. They will flat out refuse. Not good customer service.

I went in to exchange a charm I got as a birthday gift yesterday. Originally the girl wouldnt exchange it without receipt. I tried calling the people who bought it but they ate both at work. I was getting frustrated considering I have 14 other pandora charms and have never returned or exchanged one. She decided to let me do the exchange and was nice about it. True customer service. I will go back to this location.

Apparently you can converse with others using beads. Im not convinced but they make my wife and mother happy.

I went over the weekend to buy a gift for my friend. There was multiple ladies there helping customers. One saw me and looked hesitant to help. I waved her down because i didnt want to wait. I had to tell the lady what she needed to take out that i was buying because she was not going to take anything out just to show. Maybe if i was a guy they would have treated me differently. Ill be going to the location at North Star and am going to get something else so ill just take what I bought and exchange and return since the lady did not cooperate. She was young and had curly hair it says in my receipt that her name is Alyssa😒

Called 3 times around 10:30am new years eve to ask what their hours are and if they can put a pandora charm on a james avery bracelet. No one answered at all. So I ended up driving 20 minutes there to see 4 employees all looking at the merchandise and not a single one helping a customer because the store was empty. They simply said no we cant, you have to buy a pandora bracelet. So I left and as I left I looked up their phone number againon the pandora website, called and again no one answered. Unless the protocol is to not answer phone calls this was a terrible experience.

Poor customer service. No wonder why the store is empty. The person in charge was unfriendly and lethargic. I spent $100+ and she didnt even bother putting my orders in a gift bag. She just handed me those tiny pouches. Hello?! Good thing I asked for a gift bag.

The owner Donald Brenner was very rude and sarcastic. Know customer service before you run a business.

I usually dont write reviews,but quality customer service is extremely important. I love Pandora jewelry and i received an offer in the mail about free ring,earring pair or leather bracelet with a $100.00 purchase.Anyways i went to buy an Anniversary gift for my mom and end up buying something for my self and take advantage of the offer. Amanda didnt greet us and seemed hesitant about the offer,actually she made perfectly clear that we need it to spend a $100.00 before taxes and then she suggested to order the leather bracelet shorter because she didnt have it at the store... the bracelet was not big at all. Is not the first time i buy from this store and i had a situation in January with the same sales person, after my husband spent over $300.00 for my bday she had to order the rings and when the rings got to the store the offer was expired... I will not shop with this salesperson ever. The other girl that was at the store was a lot more helpful. Shame on me for not telling Amanda that i was going to wait for the other sales person to make my purchase.

A couple of months ago I purchased a my princess tiara ring, the sales associate I spoke with said if it has any manufacture problems such as the stone falling out or color fading I would have a year to bring it back and exchange it. About 2 months after the purchase the rose gold color started fading really bad and so i give them a call and all of a sudden the rose gold is not covered under the warranty due to the fact that they are aware of the problem of color fading and should not be worn everyday. Well if I had known about this problem prior to purchasing the ring I would of perhaps choose a different color or maybe just purchased a ring at james Avery instead.

Went in with my husband to buy a anniversary gift for myself but never again. The staff is rude. I’ll be taking ourselves to the North Star mall!

Poor quality of items THEY WILL TARNISH!!!!!!!!! Poor service!!!!!! Maria is horrible! And so is Donald!!!!!!!!

My wife loves this place and the salespeople are very helpful!

My wife was looking at a catalog when an older lady who works there with blonde hair snatched it out of her hands and gave it to another client, its a shame that they have that attitude we really like the store.

I was like a little child with a new toy!

Beautiful jewelry

Place is awesome..

New York

Beautiful

I LOVE PANDORA !!! THE JEWELRY IS EXQUISITE, WHAT I LIKE MOST IS HIS BRACELETS OF CHARMS THAT ARE FOR ALL OCCASION, THE MATERIALS ARE OF EXCELLENT QUALITY AND EVEN THE PRICES ARE A LITTLE HIGH I BELIEVE THAT ARE ACCORDING TO THE QUALITY OF THE PARTS, THE BRANCH OF THE MALL DE LA CANTERA IS VERY WELL ASSISTED AND AS ALWAYS BEING A STORE IN THE UNITED STATES, YOU CAN FIND GOOD DISCOUNTS, ONLY THERE IS NO PERSONNEL THAT ATTENDS YOU IN SPANISH SO YOU SHOULD TALK ENGLISH OR GO WITH SOMEONE WHO SAYS THEM IN A SELLER WHAT YOU ARE LOOKING FOR, IN THE SHOP OF THE STEP IN SKY VISTA MALL IF THERE IS A GIRL WHO SPEAKS SPANISH, AND IF THEY HAVE THE OPPORTUNITY TO BUY BETTER IN THE PANDORA OF THE UNITED STATES AS THE PRICES IF THEY ARE LOWER AND THERE ARE MORE VARIETY

Very slow service

Good sale

Everything is at a good price, I recommend it