Hill Country Honda was a GREAT experience. Jay Prunty was an amazing individual who helped me get my first car! His awesome customer service made the whole process soothing, and I’d highly recommend anyone looking for a car to come here! Overall wonderful experience!

The management at Hill Country Honda were world class. When my car was having issues, they valued my time and money and were extremely accommodating. Being able to shuttle me from home to dealership (and vice versa) was an added bonus. They treat customers with care and always seem to be solution-based all around! 10/10!

If you’re looking for a phenomenal salesman that gives you room to make the right decision and assists every step of the way, Butch Wright is the man. I was able to purchase a beautiful Toyota Tacoma at a fair price which is all you can ask for in this market. Once done, Sean in finance Finished things off efficiently and professionally. Highly recommend this team at Hill Country Honda as it’s one big family.The one thing I will say is that the mandatory package valued at 2800 is a bit of a cash grab and is only ‘mandatory’ once you say you want it off. Also; Because the vehicle I purchased is used it strangely does not include the 2 oil changes though the price remains the same. Big thumbs down on that but it is on the owner.

Shady business practices like others have expressed on here. After test driving the car we went to talk numbers and the salesperson conveniently forgot to mention that all cars come with a $2800 package that automatically is on all cars. So the price isnt the price they advertise. Being in sales myself, if I forgot to let a client know about a $2800 additional fee that is tacked on to all cars that is mandatory, I wouldnt have a job. What is the $2800 package? Nothing that costs that amount.

Ive purchased several cars in the past, but have never been to a dealership where they wont sell you a vehicle unless you buy the extended warranty. This dealership was the first. If you want to buy a vehicle, but want the option of not buying an overpriced extended warranty, and LoJack I would avoid this place.

We worked with Alexia at Hill Country Honda and I would recommend her to anyone, hands down! She was super attentive, a great communicator, consistent with her follow up (but didnt seem pushy at all), and she went out of her way to help get us some answers to our questions. We were very up and down and back and forth, and Alexia never got frustrated with us or tried to pawn us off on anyone else. When we had some questions she wasnt able to answer, she made sure to gracefully put us in touch with her manager, who was able to find the info we wanted, and we absolutely commend him for that as well. 10/10 would recommend Alexia, her manager, and Hill Country Honda. Also... if you havent driven a CRV Grand Touring, you definitely should. Its a great car!!!

I would not buy from these guys.I have bought multiple cars in my life. The service here was by far my worst experience. They try to side swipe you with a $2000 hill country care package. They ran our credit before letting us know they were automatically including this package. Then when I asked to remove this package. They refused. Salesman said that everyone pays for this package. We told them we have bought cars before and we don’t pay for additional packages. We pay for GAP insurance, if needed.In my experience, these warranty packages are optional. Not mandatory. It became an argument and we had to leave. Really unprofessional. The world is always trying to take advantage of the customers. Steer clear from these guys. They are definitely not working towards the best interest of their customers.

I drive across town for the service at Hill Country Honda! Rudy Criner, the Service Director and the entire service team always gives me the best experience with my car. The experience the service department provides and professionalism is the best in San Antonio. Today they made me feel as if my concerns with my car was their top priority for the day!

The sales agent who assisted us, Ms. Church, was very professional and attentive to our needs. She discussed the options available to us in detail without being pushy. She listened to what we wanted and worked to get us the best deal possible. Once we reached an understanding, she ensured that we were well attended by the finance department where Mr. Garza assisted us by explaining to us in detail all the paperwork that ensued. Ms. Church ensure that our vehicle was cleaned and ready for us to take possession. Thank you Ms. Church for your professionalism and caring attitude.

I bought a CRV from the “Jose Team” and they were amazing! I called to see how much my car was valued at and Jose was very friendly and informative. He booked me an appointment to come in and was at the door waiting to greet me when I arrived for it! He was with the other Jose that was also very friendly. He tried no tricks, just went straight to what I wanted! I got the a number WAY higher than expected and a great deal on an upgrade. It was amazing and fast. Definitely will be coming back to buy an upgrade!

Dont trust the service department. They lie about whether a part on the car is working or not and will overcharge you for repairs you dont need. They strung us out on needless repairs turning our car into a money pit. The repairs they completed were of low quality. Had to take elsewhere for proper repair.

I bought a 2021 Pilot from Hill Country Honda. They had the best price with great professional sales people. The manager Jeremy came out to personally thank me for my business. The service department which they gave me a tour is state of the art. I highly recommend.

This week I walked into Hill Country Honda to just see a vehicle. As I walked into the dealership I was greeted by one of the most friendly person I have seen. He was awesome with my family especially with my kids. He spoke to us as if we were family. He was there with us from the Welcoming at the front entrance to him showing us an SUV that we were looking for. Explained fully with all the details of the vehicle that made us want the SUV. Was there through the negotiations all the way to the financial department to where we bought a Honda CR-V. A very special THANK You to JUAN JARAMILLO our sales man for the wonderful experience. A perfect example of 💯% Customer Service Satisfaction. If you are looking to buy a vehicle, I recommend J.J. Thank you Hill Country Honda.

It took me two attempts to cancel my warranty that I did not want in the first place. After, it was finally cancelled they told me it would take 4-6 weeks to get reimbursed. It has been over 2 months and I have not received my reimbursement. I have been calling periodically and trying to be patient. This is unacceptable and every time I call they do not know what is going on, ignore me, or tell me fake updates. I just want my money back . It should not be this hard. Also, do not tell me to please call a specific section because I will get the same run around I have been receiving. Just fix it !!!

Went Into Honda to see if I could trade in my vehicle. And the offered me 3000 dollars for my bmw. Which is worth around 12,000. And wanted to roll over my loan to my next vehicle. Putting me into a vehicle of bad equity. Why would you think anyone would think that is a good deal? They also told me that they were only going to do a soft Inquiry to check my credit. However it just showed up as a hard check on my credit. Will never do business with this company. Definitely some shady stuff going on at this place.

Me and my life partner just went in to look at cars last week and got to work with Enrique Perez. He was relaxed and personable and we liked he didn’t push us to make any decisions quickly, he actually explained how the process would work for us as this was our first time purchasing a new vehicle so we looked at a lot of options but we are so happy we went with the 2022 Honda Civic! Thanks to Enrique we left the dealership confident in our decision.

Came in today to get a recalled airbag replaced. I arrived 15 minutes before my scheduled appointment. Got checked in and was told the replacement will take about 3 hours by the clerk. 3 hours later (no call, no update, nothing) my car has not even been started on. Manager told me the scheduled time is just to drop off the vehicle and compared it with a doctor’s office. Cool story. Never going back again. Facility is nice and clean, has free coffee.

My boyfriend and I went In last weekend to purchase a vehicle and the process was so much easier than any other dealership I’ve worked with in the past. Salesperson was extremely friendly and we were able to complete everything quicker than we expected. 10/10 recommend

Shady, lying scumbags, the lot of them. The sales manager had the audacity to cry that they cant afford to match another dealers price because theyre such a small local dealer... 20 minutes before calling me to ask me to return because the general manager said they could, in fact, match said price. This is also the same dealership whose service department claimed there was nothing wrong with my older civic despite the timing chain being audibly worn out. Instead they tried to sell me a new car. I wouldnt trust these people to give me a fair price on a cup holder, let alone to service one.

Bought my Honda Accord Hybrid from here back in November 2020. I got an amazing deal and had a great experience. I definitely recommend trying the Accord Hybrid for yourself. I used to drive a Toyota Camry and didnt realize how small, cramped, and uncomfortable it was until I got in the Accord Hybrid. I also recommend Hill Country Honda as they treat you well and gave me a great price.

I recently purchased my new Honda from Hill Country Honda, and their customer service was truly exemplary. Tyler in new car sales could not have been more helpful; he did an outstanding job. Anyone in San Antonio or the surrounding area looking for a Honda should give him a call.Thanks, Hill Country!

Virginia Church really helped me get into a newer vehicle than I had. She respected my need to stay within a certain price range and within a certain payment amount. She never pressured me. I would recommend her to everyone I know who is in need of a car. Amber in finance was also very easy tonwork with and respectful as well of what I could and could not do. Thank you for helping me and truly caring.

I deal with Honda hill country I like all departments specially parts then I deals with service nice person trey smiling but the work on the car very bad they charged me $126 for battery and $34 to install and after that the car won’t start I asked them so you told me my problem is the battery without checking my old battery good or bad then they tell me to bring it for dignos is which will cost a lot and they didn’t tie the cable and that caused the car not to start and they didn’t reset my codes for the radio I thought I was going to be treated good and my car would be served by the professional but I’m sorry to say they are very sloppy. They charge you more but do less I will never go there again enough I spent a lot for oil change and tire rotation and battery over $245 and my car won’t start until is jumped first auto zone later told me you neeed to tight the positive cable and did it for me for nothing I gave the person little tip

I did not buy my Honda here. I have had it serviced here since I moved to SATX in 2019. Devon in the express service area and Scott in the traditional service area have both been wonderful to work with! Great customer service, very professional, incredibly helpful!

Butch Wright was beyond a pleasure to work with. He was extremely personable, kind and kept his service extremely transparent. There was never the feeling of being pressured to make a purchase while my husband and I were out casually viewing our options, but we did walk out satisfied and happy with our new Toyota Tacoma. Thank you Butch and the Hill County Honda team for an extremely pleasurable experience!

Was looking at a used Lexus. Car was clean, good price online, test drive, etc. only to be told that EVERY vehicle has a $2k+ package. I assumed it was optional, but they ALREADY installed this unnecessary package with really pricey options like nitrogen in the tires (LOL). Completely SHADY and predatory practice, who falls for this? We walked off, never to return. The prices they quote online arent the real prices.

John Medelez in sales completely lied to me abused my credit and ran my credit 4 times for no reason and didn’t tell me. Lied about the services being done to my vehicle lost my car and made me wait hours to tell me a lie. I will never recommend his services or hill country Honda again.

I was there to get service on Friday 23 regarding to my battery problem. The guy that helped told me right away the battery was already out from the warranty. I have gotten this battery from them in 2019 and i thought it will be still under warranty but apparently it wasn’t according them. He had me wait for a long time to let me know that there was something wrong inside the car regarding the cause of this problem. He said that I had to choices either to leave the car or bring it back another day. He mentioned about warranty might be able to cover it since it was something to do with the car and they never changed the battery to a new battery. I told him a will be back another day. I left with the same old battery that was giving problems next day. Bad service and experience with this dealership.

Everyone at HCH was so attentive to my needs. Ty Broome, our salesman especially! From the first step onto the lot to driving away, our needs were met beyond expectation! Thanks for such a wonderful experience

I want to share about my horrible experience at Hill Country Honda on Friday, September 24, 2021. I had been in search of a Honda Civic, so I called Hill Country Honda on Thursday, spoke to salesman Jose Colon and asked about a specific model I saw online and its availability. He told me it was there and available, so I made an appointment to come see on Friday. I mentioned to Jose that I was looking at a few cars at several dealerships. When I came in, they said Jose was not available but sent another salesman named Chris Barron to come assist. Chris asks me which dealership I just came from so I tell him Gunn Honda. Chris starts asking me questions about why I like Civic and what I liked about car I am wanting to trade-in and avoids my questions. He also keeps asking about what Gunn Honda offered. When I ask about Civic I called about, he tells me it’s in service but says there are others. He then takes me to a few on lot, and we test drive one. We then go inside as I am asking for sale numbers because they don’t have price on car. He then calls his manager (never caught his name but he is medium height with black hair) over who keeps asking me to tell me which one I want. I keep repeating that I want to know the price on both because price is a point for me as I know I want a Honda. The manager refuses to tell me the price but continues to ask me what other dealerships are offering me. I asked three times for price of car. He says he can’t tell me unless I tell him what my price range is. I tell him I can look up online, and he says to do it. I then firmly ask to see price of vehicle and he says he is going to back and the manager and Chris the salesman disappear to back somewhere. I walked out of dealership. I have never felt so disrespected as a consumer as I did at this dealership. Then Chris has the audacity to call me Saturday morning and says looks like we missed you yesterday, lets talk prices! Not sure if it was because I was a woman alone, or if they really believed I was an idiot who didn’t know how to shop for a vehicle. Regardless, I am extremely disappointed they would be rude and provide such poor customer service. I went on BBB to check for complaints and found they have 8 cases which is not surprising at all. I decided to go to Gunn Honda where my experience was 100% better and no one treated me like I was an idiot! Please do not buy from these rude people!!

Recently purchased an Accord from here was working with Justin he was knowledgeable about my car and his manager was really helpful and made the process faster. great buy!

First class dealership in every way. They are eager to take care of your needs, willing to negotiate with you, and provide outstanding service all around. If you happen to drop by, definitely ask for Rafael and Nick, they are world class individuals who will help you with your vehicle needs. Awesome dealership!

Jay Prunty got me into a super nice new car at a good price! I will recommend them to my friends and family.

Just to put it out there.. Theyre forcing their customers to buy unnecessary packages which bumps up the price by almost $4500 just to take advantage of the customers in the current situation.My friend recently bought the same car from Dallas for only $1000 extra charges and those were optional.Im only giving them 1 star cuz the sales person atleast tried but...

So I started looking for a Honda Ridgeline RTL a few months ago and when I went to the dealership it had extra accessories that drove up the price. I was told by the sales associate that they were coming from Honda like that, they also said that it was a requirement for the protection package to be added. FastfFast to today I was messaged by a sales associate who sent me a picture of the RTL that I wanted .no accessories when I got there I was told its not ready that they were adding the accessories that was ordered to be added by the general manager simply to increase the price I would have to pay .Ive been in sales for over 15 years this is by far the worst experience . Doing this simply to lie and cheat people out of money is unacceptable.

Virginia Church is an amazing woman! If youre looking for a vehicle shes someone you can talk with without the typical negative association of the term salesman. This was my first time at the dealership but my family has bought other vehicles here and Virginia didnt disappoint the high standard that I was expecting. Fyi moms, I was shopping with my two toddlers and shes very kid friendly ❤️

It has been about a week since I bought my Honda Civic sport and I have told everyone about my experience at this amazing dealership with Michael as my sales rep this guy is very knowledgeable I will recommend him to everyone

Great service from Julio Rodriguez, great guy he explained all features of the cars we saw.Ended with a Honda Pilot 2021 good customer service

The people who work here are really friendly, competent and most importantly, Transparent about the price of service. I have always had a good experience at this location.

Website says to enter my information for a special price quote. Got the same quote thats listed online. Tried on numerous occasions to get clarification on this, but no explanation as to why it says to enter my email for special quotes and then started getting emails about test driving instead of what was advertised. My parents went in to test drive vehicles but I could never get any type of answer from them about special quotes online. Just a way to get your email which I realize is common except it specially stated to enter my email regarding to get special quotes. I was told that my best leverage is to go in because their manager gets excited when he sees people in the showroom. I had already told them I lived out of town.

Do not buy a used vehicle from this dealership! My husband purchased a used car for me from here less than 3 months ago. It was advertised to be in good condition and only had about 55k miles. Come to find out it’s actually in very bad condition and cost me two thousand dollars to repair out of pocket at another dealership that knows what they are doing. I haven’t even had the chance to enjoy my vehicle because it’s only been 3 months and had been in their service department 6 times during those 3 months. Now that I am trying to speak to a manager about what is going on and how I feel they needed to make this right considering I’m not made of money, we’re currently in a global pandemic costing many people their jobs and we were blatantly sold a lemon vehicle! We are given the run around and ignored! Take this as a lesson to always have the vehicle inspected before buying even though you think your purchasing a vehicle from what is supposed to be a reputable dealership. I probably would’ve been better off buying a car from a corner lot with the experience I’ve had with Hill Country Honda 👎🏽

I am so glad to hear you have hired a young lady named Virginia Church .. I have pretty much followed her over the years and in doing so have purchased 4 cars from her .. I go to no one else to purchase cars and many of my friends only use her as well .. Honest.. personable.. helpful.. makes you feel you are a VIP when you are her customer .. will make sure all my friends know where she is at now .. Good luck Virginia and God bless .. see you the next time I’m in need of a car .. ❤️🕊

I had a wonderful buying experience at Hill Country Honda. My salesman, Jose Batista was super knowledgeable, worked out a great deal I was happy with, and got me the Honda Odyssey I was looking for, for myself and my family. Thank you Jose and Hill Country Honda.

I was so excited to make my first Honda purchase here. I walked in unsure of what I wanted, and the salesperson took their time to make sure I really felt comfortable with my decision. Virginia Church made it so easy to relax while all the details were being taken care of. I love my new Honda and cant wait to customize her.

I was working with victor and everything was fine at the beginning but we couldn’t work out a deal and towards the end he was extremely rude for no reason also really shady business practices going on at this location never going back! he himself even said that the price range i was aiming for didn’t sound unreasonable

Wow! What amazing service I received from Courtney and John! My car overheated on the way to Honda yesterday. I called Courtney and she explained their night drop procedure to me because they were closing. I had my car towed to Honda. She called me first thing in the morning to let me know they found my car and they would begin the repairs. She kept me updated throughout the entire process. She also sent me pictures of the damages and explained what needed to be repaired. When I arrived I was able to speak to John the Master Mechanic that serviced my car. John was very thorough in explaining his findings to me. Thank you John for finding the issue and repairing it! I am so appreciative to find a nice dealership when I was just here visiting my best friend for her birthday. Thanks for your care and concern. Courtney and John for the WIN! I will definitely recommend this dealership to my friends that live in San Antonio! Thank you so much!

Was in the market for a Civic Hatch Sport 6 Speed Manual and saw that Hill Country Honda had one in the inventory on Autotrader and verified this on their website by VIN lookup. Sent an e-mail through Autotrader to inquire if the particular vehicle was still available. Even included the VIN for good measure. Received an e-mail informing me that the vehicle was still available. I live in Devine 45 minutes outside of San Antonio so I made an appointment to speak numbers with a salesman. Made the 45 minute drive to be informed that the vehicle had sold the previous night even though I was informed it was still available that morning. Very upset I used up an hour and a half of my time for a dealer to try and perform the old bait and switch on me.Edit: No resolution after speaking with the Sales manager Philip. Best they could offer to wasting my time is to hold a vehicle for 24 hours.

Purchased a Brand new Honda Accord. I was Very happy with the process and friendly staff.Virginia Church was my sales consultant. Highly recommend her for your next Honda. She treated you like family and was not pushy.

Recently purchased a 2016 Honda Pilot, and let me tell you, Virgina Church made it all happen!!! Virgina makes you her top priority and makes you feel comfortable about the whole buying experience! Highly recommend any and everyone looking to buy a car, truck or suv to go over and talk to Virgina Church! She will make it happen!!!

First time get oil change done in this facility hill country Honda, the employees professional, deligent, knowledgeable and friendly. Beautiful and clean place. They dont charge you monkey business misc fees like one at san pedro . Will come back here and recommended people to come this place from now on

Great service department! I went in to get the oil changed on my CR-V after setting up an appointment online. Everyone was very professional and the work was done quickly.

Hands down, the BEST experience EVER buying a car from a dealer. These guys are honest, fair, and will treat you with the utmost respect as a customer! Jose B, Bryan Zea, and Anderson made this whole experience enjoyable and painless. Not to mention, Oscar in the finance department who was honest, and went out of his way to make sure I understood what I was signing. They even went out of their way to find me the EXACT car I wanted from a sister dealership and had it brought over to ME!! Definitely a Hill Country customer for a very long time!UPDATE 5/1/20:Had to use the service department for the first time to repair a broken windshield and David Collins, the service advisor, was excellent! He got the job done right the first time, and ensured I was given the best experience while going through the process. You guys really do know what it means to have amazing customer service!

I never received the survey for my experience and its not in my Spam mail, but I had to do this review. Cody was so helpful and professional. As we are still in the Covid epidemic, I was not driving my car too much so my battery ended up dying. There was a lot I had going on that day and trying to figure it all out in addition to my daily norms seemed overwhelming.However, after speaking to Cody and coming up with the best plan for getting my car there, I felt a lot better. Cody kept me informed on all that was going on with my car, he pinpointed the problems and listened to all my concerns. The best thing of all was Cody was really kind and I felt as if I was talking to a friend who really wanted to make sure I was taken care of. This is so rare these days. I didnt feel rushed even when I may have rambled on about my concerns, he just listened.The next day, he arranged to have me picked up so I can get my vehicle. He even patiently walked me through how to keep my auto lights on my vehicle when I thought they were not working. This lets me know it wasnt about getting my money and getting me out of there.Overall, I would say the customer service here, has met all my needs so far. I used to travel further out to another dealership and I admit I was skeptical about coming to Hill Country simply because its hard to find great customer service and I am one to bypass closer establishments and travel a greater distance for that. I refuse to make a rude man richer. Thankfully, Cody has given me reason to keep returning here which is a shorter distance for me as well.I encourage who reads this that is in charge at Hill Country that its so important to treat your employees well, it reflects in their service to us. Every customer you miss or who takes their business elsewhere creates a hole in your pockets. I get the impression you all are doing right by your staff because of the great experience I had there.Thanks again Cody! Stay safe everyone! :)

We worked with Virginia Church to get our CR-V, and we are so glad we did! This is our second time purchasing a vehicle from Hill Country Honda, and both experiences have been great! She is very down to Earth, hospitable, and knows the business well. Thank you Virginia Church! Go see her today!

I spent two hours on Wednesday looking at a vehicle with salesman Eric Trevino. I made the decision to purchase the vehicle and offered to put a deposit down. Eric said there was no need to put a deposit down. When they got the paperwork together there was an additional $1800 fee. I went back and forth with manager Sean Sereno about the fee which included things like nitrogen tires and other things I did not want. We finally agreed on the final deal and everything was set. I communicated with Eric multiple times on Thursday letting him know my financing was in place and my wife would be home on Friday for us to sign the paperwork and get the vehicle. He agreed to that plan. On Friday Eric sent a text to my wife confirming our appointment time to get the vehicle. She confirmed our appointment with him. He replied and said “Great, see you then!” The weather was bad and traffic was horrible so we called to see if we could complete the financing over the phone and pick up later. Eric said we couldn’t do it over the phone so we went ahead and sat in massive traffic jams to get over there. When we got there we were told the vehicle had been sold to another person. We spoke with salesman Eric Trevino and the same manager Sean Sereno. Eric blamed it on Sean and Sean blamed it on Eric. They even said “Well, you didn’t put a deposit down.” I said I tried to put a deposit down on Wednesday! We were offered half-hearted apologies and no offer to make this right. This was an extreme waste of our time. I do not recommend Hill Country Honda at all! I will be reaching out to the general manager Reuben Flores on Monday about this! It was highly unprofessional! Avoid this dealership! I wish I could give this place zero stars!!!

Virginia Church made the process of buying a new car so easy. I never felt pressured and even with having my child with me she was very helpful though the whole process, and found exactly what I needed for my family. She is by far the best car sales person I have ever worked with.

Update Review 07/31/2021: Thank you Hill Country Honda, I revisited today again based on call i received and i am now in a position to re-review my second experience which is truely a positive and great experience and i was treated nicely and all work done was with passion. I was asked to report at 7:30 AM and i was there on time and Trey was the person i was suppose to contact. He was great and took care of my issues very professionaly. He was very helpful and easy to talk to.Thank you Trey, appreciate your help and Hill Country need more people like who cares about customer first and one of them is you.Great job done and thank you again!This should have been done on first visit and i understand that we all facing challenge in ongoing covid era. Overall i am happy with the service today and now changing my review stars just for Tery.... thank you again !!I recommend this place as Gold Google reviewer.June 2021 Initial Review : The worst experience i had with your people. They dont respond and no sense of customer experience. I have been trying to reach since last 1 month about my recall job done. First visit i was asked that the parts need to be ordered and they need my vehicle to be for full day or two to replace the recall fuel pump. Kelly and Adam really? I have been texting and how you guys can be so rude and dont even care to respond. Why did you ask me for my number?? I wish i could have written positive review. Thanks !! Dont you guys care about safety recall?? Do you love your customer?? Family really.

Today, I bought my very first brand new 2020 Honda Civic Coupe with Chris Gutierrez at the age of 21! This was the biggest investment I’ve ever made and I can genuinely say I am so happy with my experience at Hill Country Honda with Chris. Everything from the second I step foot into the parking lot, to driving out the parking lot with my brand new car was awesome. Chris was extremely educated about cars and the specific model that I was interested in. He was very understanding of my concerns such as being a young car owner, recent college graduate and female. He never once made me feel uncomfortable by overselling me something that I was not originally interested in. He was very considerate of my budget and helped me find the best deal ever. If you are a college student or recent graduate and will be/have graduated within 12 months, you qualify for the student rebate program Honda has! Shop with Chris!!! He was absolutely amazing.And to the finance side, I was helped by Sean, who was also an amazing individual who helped me understand the finance side of the whole process. He was not forceful and genuinely wanted to make sure I understood everything correctly to keep me and my new vehicle safe.11/10 experience. I will recommend Chris to all my friends and family who are looking to buy a new car in the Austin/San Marcos/San Antonio area!

I’ve been going to this place for a about two years for any maintenance needed on our vehicles. I’ve had a suspicion that my fluids weren’t being properly checked for about the last two oil changes and multi-point inspections, and this last one confirmed it. My windshield washer spray was out, and I went in for my routine oil change and inspection. The first thing I checked before pulling out was the washer fluid….it was still bone dry despite being shown as “checked and filled”. Now I question what else might have not been checked or serviced. Service is either slacking or a scam is going on.

Absolutely great experience! They really went above and beyond for me. They made my buying experience as seamless as possible. I highly recommend buying from here! Ask for JJ. he will get you taken care of! Love my 2016 Ford Focus

Absolutely great experience! They really went above and beyond for me. They made my buying experience as seamless as possible. I highly recommend buying from here! Ask for Jose Batista, he will get you taken care of! Love my new 2020 Honda BTW!

It was a great experience buying our 2017 Honda Pilot this past week. Juan Jaramillo was very helpful guiding us through this car buying experience. He was able to help us get the price we wanted and all the while having a friendly disposition. Recommend buying a car here.

The first time dealing with Hill Country Honda was great, which was June of last year, but not at the end of the process. It started out great because they got me a 2019 Civic LX with 8.9k miles for a really good deal at $375 a month. Enrique was really knowledgeable, incredibly kind and demonstrated great customer service and patience when I had to deal with a potential co-signer. Hector was the man who dealt with the contract and walked me through the paperwork and he was great and got me a great rate at Credit Human, and I signed the paperwork and drove home in my great new car.At the time of signing, I was having my totaled car being dealt with by my previous lender, and he told me to send him the correspondence and everything once it was dealt with. So we went back and forth over the month updating him on the situation since the lender was being slow and when I went on to my Credit Human account and for some reason, my car loan wasn’t there. After calling Credit Human’s customer service, they told me the account didn’t exist at all. I asked Hector about this and he told me that the account was pending and as a stipulation to the loan, the previous account had to be dealt with and told me it wouldn’t go through until then, which he never disclosed to me at all in the process of signing the paperwork. During the time, I was really scared my car was going to get repoed because I had no idea what was going on, while waiting for my previous lender to deal with it, and the dealership made a hard inquiry without my permission. About a month later, Hector’s boss calls me saying that we need to find a new lender for the car because my previous lender was taking so long processing the car account, and that despite having the car for two months, they hadn’t received the money from the car from Credit Human because of the unstated stipulation I talked about previously. So during this entire process I had to submit even more paperwork to the dealership in order for them to find a new lender and they got me with SSFCU, and so when I went back to sign the paperwork, I figured the APR would be a little higher, and I expected the payment to be about a $20-$30 higher. I went back and the payment was $451 and they decided to tack on prepaid maintenance that I didn’t want, but I didn’t protest because I had already put a few thousand miles on it from travelling, and I felt I had to sign it. After doing some research, this is what’s called “yo-yo financing” where the dealer lets you drive off the lot without the financing actually properly going through forcing the customer to come back and get new financing at a higher rate. Now it may have not been intentional yo-yo financing, but it’s still against the law and completely unethical and unfortunately didn’t find this out until way later because I was an uneducated buyer at the time.I will give this dealership credit, they have incredible customer service and everyone is incredibly friendly and nice, and they were especially helpful in getting my warranty and prepaid maintenance cancelled on my Civic when it was totaled, but I was glad to have bought my Camry from someone other than them. I was only willing to give them a second chance because I didn’t realize what yo-yo financing was and that it was illegal, and that I really wanted the truck too. Honestly, this dealership needs to have a massive top down re-do of how they do business because it’s shady, completely against customer interest, and all around unethical. So take it from my experiences. DO NOT DO BUSINESS WITH THEM.

We went and did a trade in. We dealt with Virginia Church was was amazing. She was friendly and, and upfront about everything through the whole process. We got there pretty late and stayed way past closing and had a one and a half year old toddler with us. Virginia was very friendly with her snd understandable with us and her needs. We dealt with Pete during the papear signing process he was also very friendly and easy to deal with. The only reason this place is getting two stars is because of the package they add in with nitrogen in the tires, Kahu, and some other stuff we didn’t even want. We asked to have it removed and we were told we couldn’t because the owner makes it standard on all cars, we told them that we didn’t want the vehicle with it on and they offered to take 1,000 off the vehicle but we still paid for more than half on that package. They said the owner was aware of potentially losing customers but pretty much didn’t care. We’ve dealt with other Honda dealers where the package could be removed. I was going to give one stars but Virginia and Pete saved them on that.

Juan Jaramillo made my first time buying a car an amazing experience. He listened to my wants and needs and truly made me feel like family. He is a problem solver. I highly recommend him to anyone.

I am very pleased with Hill Country Honda. I was able to find a super economical car for my teenage daughter who loves her 2021 Honda Civic Hatchback. Most importantly, Juan Jaramillo made us feel very welcomed and provided us with the best options and prices. Thank you! 😊😊😊😊😊

Great experience! They helped me and my family. Ask for Juan Jaramillo, he will taken care of, He listened to my wants and needs, He is a problem solver. I highly recommend him to anyone.

I took my wife to look for a new car since her car was having some issues. Since we walked through the door we were greeted by very friendly staff that promptly referred us to Rafael to take care of us. Rafael was beyond AWESOME. He was very mindful of our budget and my wife’s wishes. He was very patient with us and showed plenty of options to choose from. My mother in law was also with us and she speaks mostly Spanish and since Rafael is bilingual he was able to make her feel included at all times. He went above and beyond by taking extra time to explain things in Spanish as well, so my mother in law would know about all the functions of each car we were looking at. We were all so impressed with him since he told us it was his first month at this dealership. My wife ended up choosing a beautiful 2019 Honda Accord. One of the reasons she didn’t want to go by herself to a dealership was because she felt like she would be pressured to buy something (which is a very common thing that you experience at other places). Rafael made her feel so comfortable with the buying process, she never felt rushed or pressured into having to buy anything. Rafael was also very straight forward and honest when answering our questions. Thanks RAFAEL for your awesome customer service and your patience with us.

Me and my daughter Crystal went and purchased a Honda Pilot today...Virginia Church was awesome and totally delivered the best service ever and we highly recommend her...Shell treat you like family always

I had a wonderful experience!! The staff is so friendly and informative. Virginia church helped me find my dream car!!! Thank you so much!!! She definitely made it an easy process.

Incompetent management prevents a double sale!UPDATE: The vehicle I described below is still listed on their website. It was listed last weekend. I was on there Monday and today is Thursday. You can decide whether this was an honest mistake or a bait and switch attempt.I had a bit of interest in trading my wonderful ’17 Ridgeline RTL-E for a similar ’21 model.I saw one with the colors I liked on Hill Country Honda’s website (San Antonio, TX) and gave them a call. I spoke with a wonderful young lady who took several minutes to confirm with sales management that the vehicle was “real” and had arrived on-site. I told her I would come down after lunch and asked her to give me a call if the vehicle sold before I got there.On arrival, she met me and then sent me on to another salesman to look at the truck. The salesman went to get the keys and was gone for quite some time. When he returned, he told me that it looked like the truck was from a dealer trade and that it hadn’t arrived. I explained that I had been told that it was confirmed to be on-site and sent him back to re-check.A few minutes later he came back with the Sales Manager in-tow. At first the manager wasn’t sure what vehicle we were discussing and then told me rather nonchalantly that the car was supposed to be from a dealer trade, but it never showed up.Yep, folks. This vehicle had been on their website for at least a couple of days. It hadn’t been sold, it was never theirs to sell in the first place! They advertised it, but never had it and never would. They told me that it was in stock, but it wasn’t. I traveled more than an hour (each way) for absolutely no reason.The manager was very matter of fact that they didn’t have the vehicle. He never seemed the least apologetic and never admitted their mistake. It seemed that it was my fault for wanting a vehicle that they advertised, but never had. He did, of course, suggest that they had other vehicles that I might like….Had he sincerely apologized, maybe even offered me a Honda hat or a tank of gas for my 2 hours of driving, I wouldn’t be happy, but I might have understood. Evidently customers are an expendable commodity at this dealership.Had it gone well, they could have sold me the new truck and had a ’17 in great condition to flip and sell.At best these people are incompetent in managing the few cars that they have in their inventory. At worst, they knew that they didn’t have the truck and were baiting me to get me into the dealership so they could switch me to another vehicle. In any case I won’t ever be back and suggest that others use caution in any dealings with them.My apologies to anyone who may have been within earshot, when their sales prevention team told me that they didn’t have the truck.

I had a very bad experience at this dealership. Once my loan was approved they raised the price much higher and wouldn’t let me back out. Hondas are great vehicles but would NEVER recommend this dealership.

Customer oriented salesman Melvin Rodriguez. He was personable, courteous, professional, efficient. We enjoy all the test drives, conversations and relaxed environment he provided during our car search. He continually provided us with options until my daughter found her perfect car and bought it. Thank you!

Service is still good, but they have double the price on oil change. I will not be going for oil change from next time, so I have to give 1 star because they have increase 100% price.10-12-20: I am happy with the service, you guys gave to customer. I am giving info to other customers that might end up paying more money. As a customer, I m expecting same service and same charge to all the customers. I have been doing my car service for about 2 years in this location, but I will find alternative for my car in future or visit next time and give my review based on my experience.

Claimed that price would not be the reason we couldnt come to a deal and after 2.5 hours it was the only reason. They tried every trick to inflate the price. Making the base price include the addendum and then having the addendum listed again for a third more than what it showed on the addendum monroney sheet. The addendum was $2,200 for over price items that is overvalued ~280%. Wanted to charge covid price on SUV but wanted pre-covid-19 trade-in valve. They also refuse to talk price until they get you to fill out their finance application. Basic card dealer tricks. Would have paid $13,000 more if I accepted the outrageous first offer compared to last offer before I left needed another $2,000 in total off the addendum monroney sheet or added to trade-in value to make the deal worth it. Had trade-in value in hand and still would not match it or come close.

Reached out for a appraisal for my Silverado and to look at some pre-owned CRVs that were shown on the website. We came in and were juggled between three different people, not the person I had an appointment with. Nobody knew what was already discussed over text or what was submitted online, just felt like the online form was a waste of my time.I eventually got to test drive a CRV that seemed sketchy at best (sales rep wasnt even able to tell me if it had bluetooth or not, only that it had and aux port even though my cell phone doesnt have an audio jack.....). The sales rep was bent on selling me that car, and even though the site had several options with similar mileage and price points, it was the only one available. Discussing options, they wouldnt appraise my truck until I agreed to a credit check, wouldnt talk numbers at all until then even though the people I talked to over text said the process would be very different. Just through the conversations it was apparent that they were going to check my credit and tailor an offer for my truck based on that to minimalize what they gave for trade in and max out what the car would cost. Sales rep was talking down my trade from the very beginning.The entire process was very off putting and threw me off the dealership. Didnt feel like I was being listened to, they were set to do things in a way that only benefitted their bottom line. We decided to leave for the evening and found a vehicle elsewhere. Much better experience somewhere else.

OVERALLWe purchased a vehicle from here this week, and are very happy with the vehicle. We knew what we wanted, so we followed the vehicle after finding it online posted by Hill Country Honda.COMPLAINTSMy primary complaint is that the vehicle was listed for a specific price online, and when we arrived, there was an additional ~$2k of dealer added options to the price. My irritation stems from the fact it was posted online at this price, then only available to purchase with the options that were not options at all because they were already completed to the vehicle. This is not an option- this effectively makes it a mandatory add on if you want the vehicle. I requested that these options be removed, but since they were treatments already done to the vehicle this was not possible. They advised this is standard on their vehicles, but is not something I was interested in as a consumer for the added cost.I find this to be rather unethical as when a consumer finds a price online, they should be able to walk into a dealership and pay that price minus standard taxes, title and fees. Ultimately, we accepted this additional mandatory yet sold as an option cost because we wanted the vehicle.Because of this (ethical issue), I would never purchase from Hill Country Honda again, even though I did have a great experience with Virginia Church, the person who assisted us.Be aware that there are additional costs added (Kahu vehicle tracking) and they will charge you to remove the tracking device if this is not something you want on your vehicle. As someone who values privacy, I do not want a third party tracking my vehicle location, driving patterns, etc.. and have to pay for an additional subscription service. This may be a selling point for some consumers, as it does offer anti-theft security and peace of mind, however, I pay for insurance for peace of mind and therefore is not attractive to me as a consumer.SERVICEVirginia Church was fantastic to work with. She let us test drive the vehicle hassle free, did not rush or pressure us. Highly recommend Virginia, as she was very kind and responsive. We told her we were in a rush to pick the kids up from daycare, and she ensured we were able to purchase the car very rapidly once we made a decision.ATMOSPHEREClean, nice and as anticipated upon arrival. Coffee was empty when we were there, but otherwise no issues.FINANCEWe paid for our vehicle, and I wanted to use a credit card for the entire purchase. I was advised there is a limit, and the finance representative said that it was because of the banks - however, lets be honest. It is a dealer policy. They do not want to pay fees on large credit purchases, and they would rather have people finance Im sure. My bank had no issues authorizing the full amount. In the end, I used a debit card for the remainder they did not allow me to put on a card. Otherwise, this part of the process went smooth.OVERALLI am happy with our vehicle, and was happy working with Virginia. I was unhappy with things that were clearly beyond the control of Virginia (dealership policies, unethical online posting). If you are aware and accept these policies (and perhaps, find them attractive them depending on the type of consumer you are) then I would recommend this dealership. Sincerest thanks again to Virginia for helping us.

Amazing Ambient Quality Friendly Laid back NO HASSLE SERVICE ...from entering dealership to leaving Efficient Treat you on hand customer service outstanding speechless....Craig Johnson will take care of you......explains everything slow calmly to where you understand...even fine dotted lines clarifies everything small print.....knowlageable....proficient....also Brian finance department same way....everyone that came up to us did not just walk by but acknowledged us.....clean nice ambient facility.....not like other dealerships......I was amazed.....

Good experience purchasing from Hill Country Honda! Knowledgeable staff and nice clean environment! Rafael Alvarez was amazing and helped me find the car that I wanted!

I want to take the time to acknowledge the great service that me and my family received by Rafael Alvarez (Sales Rep) as his help us get a good deal for our trade in and put us in a new vehicle. He was transparent to make sure there was no misunderstanding or hidden fees as we have had bad experiences in the past. The team there were also great and we are happy with our new vehicle. I recommend everyone ask for Rafael as he will work with you and try to get you the best deal possible.

Virginia was incredibly helpful and friendly throughout the entire process of me purchasing my new car! Highly recommend.

I went in this afternoon around 1:30p and I met with Marcus. He was very knowledgeable and showed me many different options of SUV’s. I test drove the CR-V and HR-V, both were really good vehicles.I love my brand new Honda CR-V EX L. This dealership was very professional and polite. I left with my new vehicle a little after 5:00p. I am amazed by the time it took from start to finish. This is by far the fastest process out of all the dealerships I’ve been to in San Antonio. Thank you Marcus for ALL your help!

My experience with Hill County is that the persons who were helping me with my purchasing my new vehicle were nice and polite. They were very patient with me, helping me and doing all they could in lowering the price of the vehicle to where I could afford the monthly payment. And the results of it is that I walked out with the brand new car that I wanted at an affordable monthly payment. I really appreciated all their help and all they did for me. Thank you Guys...

Very pleased with my recent experience at Hill Country Honda. Very pleasant and knowledgeable salesman named Rafael helped me purchase my new car! Love this SUV! Great Deal, Great Service and it was Easy! Highly recommend this dealer and you need to ask for Rafael

Cant say enough about the folks at Hill Country Honda. They helped both my daughters with new cars. The whole crew went above and beyond. Andray is an excellent and helpful salesperson. Donnie worked hard to find a car that would fit their budgets. Sean was helpful and thoughtful in helping them with finance. Great Group. Great Experience.

Working with the staff at Hill Country Honda is always a great experience. We have purchased multiple vehicles here and high recommend everyone here. Everyone is always nice and friendly. On my latest purchase, I went in knowing what I was looking for and my Salesman Chris Gutierrez showed me the exact car I wanted. He was kind enough to take the time to deliver my car to my house that afternoon. Thanks Chris, Jeremy, and the rest of the staff at Hill Country Honda.

Hello ! My name is Anthony I had a sales representative by the full name of Raunel Milian he was absolutely awesome !!!! The way he approached me and my sister was super upbeat he had a smile and asked “ how can I assist you today “ he asked me questions like what kind of car I wanted and basic questions. His personality was 10/10 he enjoyed helping me out with whatever questions I had and truly provided an amazing experience for me . I would recommend him to anyone in the market looking for a Honda or just a car in general . He was also very honest and upfront when he needed to be and didn’t hide anything like Iv had bad experiences in the past, he was very upfront when needed and didn’t mind taking the extra time to assist me and my family when I was there 10/10 would definitely do more business with him in the future.

FANTASTIC EXPERIENCE!!My husband and I went to Hill Country Honda to browse their current offers. We had NO real intention of leaving the lot with a new vehicle. Then we met Chris Gutierrez. He was the best sales man we have interacted with in our 7 years with Honda. Not only did he find a vehicle in our budget, but worked hard to get us a fantastic price for our trade in! The deal was so great we couldn’t leave the car! I would recommend working with Chris to anyone in the market for a new car, because he is extremely hard working, respectful, and listens to his clients. He isn’t just trying to sell you a car, he is finding a solution to the needs you have in your lifestyle.

I flew to San Antonio and purchased a vehicle out of state on a cash deal. Dealership has refused to release title to me, refused to correct sales contract showing that vehicle is paid in full with no amount to be financed and no lien holder, and has refused to refund the out of state sales tax they illegally collected. I have been treated with nothing but disrespect by the finance department while attempting to get their errors corrected.

Great customer services ! Very friendly, Virginia Church Thank you for all your Help I found my Dream Car 💕

Chris Gutierrez was such a great guy! Showed us what we wanted, made a couple other suggestions but didnt overwhelm us or pressure us into things we didnt want. Very professional, informative and courteous. We were given a great deal, and in and out in record time! I will definitely buy another vehicle here.

My wife & I recently purchased a new Honda Civic from Hill Country Honda, and I can honestly say we were pleasantly surprised by the entire experience. The salesmen were ready to pounce upon our initial arrival, but they were all professional and polite. We ended up working with Ray, who was very straightforward and actually listened to us regarding our needs. Once we found the vehicle we wanted, the negotiations were relatively straightforward, and the price we ultimately paid was fair. There was no heavy pressure in regard to financing or extended warranties. Our only negative experience was in regard to the Hill Country Honda Advantage Package, which is apparently a mandatory option package that, in my humble opinion, should be included free of charge with your purchase. Regardless, even after the HCH Advantage Package, we still paid a fair price well below MSRP, so its really just a play on words and/or numbers. If we happen to be in the market for another vehicle, well be sure to return to Hill Country Honda. Thanks !

BEST CAR BUYING EXPERIENCE EVER. THE SALES GENTLEMAN IGNACIO IS VERY ATTENTIVE AND KNOWLEDGEABLE ON THE INVENTORY SELECTION. HE WILL GO ABOVE AND BEYOND TO DO EVERYTHING HE CAN TO HELP GET YOU QUALIFIED AND DRIVING AWAY THE SAME DAY! I WILL ABSOLUTELY REFER HILL COUNTRY HONDA TO ALL MY FAMILY AND FRIENDS. ALSO IF YOU DECIDE TO DO BUSINESS WITH THEM DONT FORGET TO ASK THEM TO THROW IN AN OFFICIAL HONDA KEY CHAIN WITH YOUR NEW CAR!

Thank you Mr. Juan Jaramillo for the awesome deal you gave me on my purchase of my Dodge Journey 2018 supper low millage Thank you from the bottom of my heart when you said you would me you sure did. Strong hug

Great service all around! I took my pilot in for routine service and asked to have a trade in value done. The guys in the service department (including Cody) were able to get me into a 2020 pilot loaner to knock out the test drive. 2 days later I was in the dealership purchasing a new pilot. Jose and Andre worked with me on getting the best deal I could for my trade in and Hector was quick on getting the paperwork done. Everyone was easy to talk to and there was no pressure. The service guys even stopped by and asked how i was doing with the loaner and new purchase. There is no other Honda dealership I would go to! 100% great service!

I just have to say that my dealer Rafael Alvarez was absolutely amazing. He is knowledgeable, friendly, helpful and goes above and beyond. I would not only recommend this dealership but I would recommend Rafael for all your car buying needs. He not only sold me my vehicle but he assisted me when I returned in regards to things that had nothing to do about purchasing a vehicle. He continues to impress, and is highly recommended, once again. Thank you Rafael!!!!

I was told they have new management - they are doing a great job! Bought a used vehicle for my MIL today and my salesman Jose Batista was very friendly and helpful! Its the best car buying experience Ive ever had! The building was extra clean and nice as well. Id definitely go back to Jose on another vehicle.

They were advertising a free check engine light diagnosis. When I got there with my Isuzu Rodeo they told be that was only for Honda cars. After explaining (which I should not have had to) that the Isuzu Rodeo is the exact same car as the Honda Passport they took it in. They had the car there all day and I finally called for status and Im told there were codes, but there is nothing wrong with the car, maybe a short. So after taking them for their word, I continued to drive ignoring the light until recently the car hesitated to go. So I took it to Bauman Auto Repair where they told me the EVAP Vent valve wasnt functioning and the Engine Vale Cover was leaking which they repair and resolved the check engine light. I dont believe Hill Country even looked at my vehicle and if the did, they dont know what they are doing... either way thats bad business.

Great experience! I called and set an appointment with Megan to view a car I saw online, when I arrived I was greeted immediately by a member and the receptionist quickly got Megan to meet me at the entrance. Talking with Megan felt like a normal conversation and not “Salesy” at all. Her and her supervisor were so welcoming and really made me feel like they wanted to help me find the perfect car to match my needs. Literally everyone I interacted with was so nice!! Even the Loan Officer Hector was a joy to work with. Wearing mask and interacting can be tough due to not being able to see people smile and normal facial gestures but I could still see and feel the one on one personal interaction with everyone. Excellent customer service experience, I’m so happy I got to leave with my new car in just a few short hours! 10/10 Definitely recommend checking out this dealership and ask for Megan!

I had amazing experience with the team at Hill Country Honda! Since 2011 I had been purchasing my Honda vehicles from a dealership and Salesman in my hometown. When trying to trade in this last time I was not given the same customer service that I was used to and they were trying to force me into a vehicle I did not want. Dylan provided such an amazing experience and listened to my wants and needs and worked with management to make my purchase possible! He was transparent and followed through every step of the way. He answered all my questions and concerns and has followed up even after purchase. The whole experience starting with the initial call to the dealership all the way to signing papers with finance was beyond what I was expecting especially after my experience with my go to dealership. I’m glad I made the call to Hill Country Honda. This will be my go to place when I’m ready to upgrade to the next vehicle. If considering a purchase from here ask for Dylan. I assure you that he will provide the service every customer deserves! Thank you Dylan and the team at Hill Country Honda for an unforgettable experience!