Oil change day!!! The hospitality is always great!!!! My service manager Alan always taking care of our vehicles!

Called for an estimated time of completion and an appointment. The service department took me right in and I was out in an hour and a half. Oil change, fluids topped off, car wash and tire rotation

Had appointment on June 15 @ 0730 to check engine light indicator. Was told I would receive call on diagnostic test. I called later in afternoon to find out status of test. Was told it might be one to two days before ny vehicle will be looked at. I was told there are other cars ahead of me as they are behind. Then why make my appointment, or at least be truthful upfront. I could have contacted Boerne or Austin to see what there schedule was like. I expected, since I had a 0730 appointment, my car would have been checked that day. Top it off, I had to call on Thursday afternoon after receiving text that afternoon, 2 days later, to see estimated date when vehicle will be ready. Was told parts are on order and they dont have a date when they will be shipped or arrive. Why didnt Infiniti call me and explain the situation, I had to make all calls. Bottom line, I had an appointment on Tuesday at 0730 and infiniti dropped the ball and wasted 2 days in checking my vehicle. Now I dont have an estimated date when it will be ready. Very unprofessional.

They need to work more on customer service

Tanner is awesome! I lost my key and he got me in same day! It was a stressful day and he made it better with his customer service! Plus they washed my car what a great surprise on what was a bad day for me!!

I just got my car serviced today. What an excellent experience, very professional. I definitely be back again.Thanks David and Staff!!!!

I love the updated service area. It’s so fancy. Complementary hot and cold beverages. Spacious waiting area. Clean restroom.Saturday’s are very busy 2-3 hr wait (even with appointment).Either wait in the nice area or have someone pick you up.You will receive a text when your vehicle is ready.Kudos to Rio A!!! He made me feel very welcomed and explained the process because it was my first time here

Theyre always very helpful and provide quality, professional service.

Always take care of my vehicle and gets me back on the road

No call back

Customer service was great! It was a pleasure doing business with Ricky

This is my first Infiniti qx56. The service was excellent. They check everything to make sure the vehicle is top shape.

Excellent service and committed to pleasing customers.

Great service after the sale

Customer service and professionalism

Customer service is outstanding