RC Willey has great customer service and their representatives strive to achieve customer satisfaction!!!We recently purchased a new LG washer and dryer as well as a dining table set from our local RC Willey store all in one visit. Both representatives were very helpful, friendly, knowledgeable, and arranged delivery to be done all at the same time so that we werent inconvenienced. This worked out perfectly for us and we received out new purchases in a matter of 2 weeks. I am a very happy customer!!!🤗😍At the end of 2019, we also purchased our new LG refrigerator and stove and also had a great experience with RC Willey for the items as well.Although, I am a little disappointed that the light bulb in my store went out and Ive been unsuccessful in getting it replaced because as much as we tried, the cover to the bulb will not come off without a special tool and I haven’t been able to find this tool to remove the light bulb cover.😠 if someone can please provide me with any suggestions on how to take this cover off that would be great. I added a picture of the light bulb cover as well a my beautiful dining table!

The bed was perfect and was put together very nicely. The love seat was also put together very well. I did not rate them as a 5star because they over booked themselves for that day. They didnt get here until late in the day so I had to wait all day. They did not keep the web site updated as to the expected times so that also created problems for me. I really appreciated the delivery on the next day from ordering but it was too much for the guys.

I have never had a bad experience with a RC Willey delivery. They are always On Time, profession and courteous. Whether its just a drop off / pick up assembly and set up as well, they always seem to know what theyre doing.The scary thing about RC Willey is that its so easy to make purchases, you really need to watch yourself. :)

Great service at Salt Lake City RC Willey location and Angel, the sales person, ...was completely, helpful and really nice to my two small daughters with me picking out the fridge. I will go there and use him again to buy anything Im in need of. Also happy with new Samsung side by side its a great deal!!! Delivery was smooth professional and early so I was thrilled. 👍👍👍

We went with a pretty specific idea in mind if what we wanted, and Robert was quick to find it for us. He took us all over the store, and new where all the pieces were that might fit our needs. He listened to us, and got us in and out quickly without pressuring us to buy - just found us what we wanted!

This place was huge and there were a lot of associates who were very friendly. Each of them greeted us as we walked in. Then each section we walked into we were warmly greeted and welcomed. You can never have too many people ask if you need.The place was clean and the friendliness of the associates set a great ambiance. Their restrooms were also very clean. 👍

Patty Davidson was my sales person and she was just delightful to work with a real pleasure. I was quite demanding and spent an hour checking every single option until I found something that I loved and she was patient with me and helpful the entire time. Probably one of my all-time favorite RC Willey experiences

Eric and Justin delivered my oven up the stairs without a hitch. They were respectful, efficient and kind. I got lucky again because they delivered my washer and dryer two months ago. What a great team with super customer service!

I ordered a few furniture items over the phone with Dave and Conway. Both experiences were very easy. Quick, simple, direct and what I needed. Great job!

I went in for some apple airbags and was stopped at the door for some dude to write down my receipt number. ????? Don’t you have a computer system to track purchases? What was the point. It couldn’t be theft prevention because he didn’t even look in my bag.I also had a pick up item. I called ahead like it was stated in my order confirmation and was transferred 3 times. I showed up 1 hour later and it still took 15 mins to get my laptop because they had to go pull it from inventory. It was not ready like I was told when I called.

Delivery was great they were right on time and it was easy to track them. They did a great job setting the product up and cleaned all the trash. Very good job!

Tyler in appliances was very helpful.I needed to buy a dryer and have itdelivered as soon as possible.Tyler was knowledgeable and easy to talk with.I had had a bad experience with Lowes.I felt fried. Tyler cant imagine how he calmed my soul.We need more Tylers in the world..`

I cant say enough about sales person Pamela OShea! Not only was she pleasant and professional but so smart and knows her business. We were looking for a livingroom suite for a difficult sized space and it took 2 visits to get it accomplished, but because she cared enough to remember from one visit to the next, it made the decisions so much easier to make. What I thought I wanted and what the correct thing to do with the space, with her kind advice, was so very appreciated. Cant wait for delivery day! You are lucky to have an employee like her!

The most frustrating experience with many let downs and empty promises from the sales team, delivery team, customer service team. I will never shop here again even though my family has been customers for decades. Quality of service has gone dramatically down. I am going to have to rent a truck to return my sectional couch myself because they can’t guarantee it will be picked up on any given day. I have spent time driving to wait at a vacant home and find that they are actually not coming to pick up my furniture. The delivery man was extremely disrespectful and ruined part of my couch, talked back and had no professionalism. There should be no excuse to treat a customer this way when they have spent over $3,000.00 at your store.

Out of all the RC Wileys I have been to this one is particularly my favorite. My sales associate, Sam (working in the outlet section) was extremely helpful and was not pressuring at all, unlike many salesmen.I will say though that the store uses perfume or air fresheners or something that are WAY too strong. They need to tone it down a little (a lot) on that

Took five min, all done on line. Best buy was all out for two more months. I have not received anything yet, so time will tell.

This has to be the worst delivery service in the nation!Dont waste your time, money or patience with this company.The delivery is a joke and even worse their tracking text messages are inaccurate.My delivery was set from 7:45-9:45a.m.Text was sent that they were 10 mins away.... Still waiting after 2.5 hour and no delivery.Finally was able to reach someone in customer service- the response was so sorry, I can see why youre frustrated but theres nothing we can do.Beyond annoying. Wont be using them ever again.Shopper Beware!

Swung by on a Tuesday afternoon because our microwave died. Had a good selection of over the range microwaves and prices were good with the holiday weekend pricing already in effect. Sales staff was friendly and not pushy. We then cruised out to the distribution center picked up the microwave and installed it as soon as we got home. The new microwave looks great, works great, and was priced well.

Im super impressed! Moved into a home in a rural area of NE Nevada and dreaded finding a washer and dryer out here. I had heard RC Willey out of SLC does deliveries over here and tried them out. Both guys that showed up - wish I had their names - were OUTSTANDING. I did wait all day but I do not care - thats the price I pay for living where I do. I was just all smiles when that truck showed up. And they set to work so fast and efficiently I was highly impressed. Very grateful and I hope these guys get a hefty raise!

Always a great deal to be had and most sales folks are attentive and authentically trying to genuinely help. Not always the case in clearance where you sense some employees have given up. Took 30 minutes to get it to my car but the guys in will call we’re great.

The showroom had a great amount of quality furniture for everyone’s style. Salesman was pleasant. Prices were good.

Our sales person was not very friendly or helpful. We have had friendlier service at Walmart. Then when we went to the warehouse to pick up furniture, the man who brought our furniture to the truck took the dolly off the sofas and left it standing and walked off, he offered no help to let the sofa down or help us move it onto the truck. He never even spoke to us and just seemed angry. All in all there were no friendly or helpful people in our whole experience with this furniture store

I enjoyed shopping for my recliner. Loved the brightness of the store. Robert is an excellent salesman. Showed me the difference of the various chairs and pointed the new features of the m..I will definitely there again.

Great shopping experience. Only downside was that I couldn’t make calls or send photos from inside the showroom. I had to go outside.

RC Willey is our number one furniture shopping store experience because always a good one hutch is our salesman we always have the best experienceWith him we truly enjoy coming in to RC Willey and meeting up with hutch RC Willey truly treats like family rather than just another customer thank you thank you

Got exactly what I wanted and needed. Saw Kayla on Tuesday for a new refrigerator and found a perfect fit for my kitchen. My new refrigerator was delivered promptly this morning. Ive always been happy with RC Willey.

I can’t remember the name of the guy that helped us, but he had a European or South African accent. That dude rocks. As far as the store is concerned, it’s a nice place, easy to navigate and the process was very quick from start to finish. But it was the guy helping me that earned that fifth star. Hell of a staff you guys have there. Keep it up and you’ll be my go-to from here on out. You’ve climbed the list to top 3 already. I think the only criticism I could mention is just the overall selection. I get that we’re in Utah and you’ve gotta cater to these dull Mormons as far as style, but tons of people have been moving here from the west coast. You could have all of that business if you just spiced up your selection with options that are a little more exciting. Still, your current selection definitely isn’t bad. Just a thought.

I like going into the store. I keep finding great deals in the clearance section as well as on the floor. A lot of what Ive picked out for my home isnt even available online. Everyone inside is always eager to help.Other than needing to transport our own items (clearance items do not have delivery available) its been a smooth experience to shop here. It is our favorite store to shop. Large selections. Great quality.

DEBORAH TUCKER DESERVES A RAISE. I had a couple issues with my delivery, and she sorted everything out for me in an incredibly timely manner. She was so helpful. she turned my experience from a 1 star to a 5 star. thank you.

Eli and Matt were very professional and efficient. They display the way customer service should be. Thank you!

Wonderful selection and informative salesperson. Showed me a chair specifically for my needs. In and out in a jiff and happy as can be! Quick delivery time also.

I would give them 0 stars if I could. My boyfriend and I ordered a bed from RC Willey in July and we were told it would be available the next day for pick up at the warehouse. When we went to pick up the bed, it was not at the warehouse and we were told that they don’t know when it will arrive. On August 12th we were notified that it was at the warehouse so again, we went to pick up the bed. It was not there that time either. A month after the original order, it did eventually arrive but they gave us queen hardware instead of the king hardware. We have yet to have any accommodations or help from customer service.

The salesmen are nice and informative. The technology at RC Willey itself is Antiquated. The salesmans complain about having to use a computer and the information that they can get from it. They cant answer when a product will be in stock or when it could be delivered. They have to jump through quite a through hoops just to write up a purchase order and they need to have a purchase order before they can get any availability answers. RC Willey needs to upgrade to new user-friendly technology to use in the store and on the website

Freaking amazing! Love these guys. Conway is sooooooooo good. I’m pretty sure he wants to block my number by now, but it still doesn’t stop him from giving great customer service to even the pickiest customer. This place is great!

I was pleasantly surprised when the management was not only willing to work with me but actually gave me options to resolve an issue with a computer I purchased on clearance. I typically am disappointed by the lack of customer service. However, RC Willey personal went above and beyond my expectations.

I went to RC Willeys to purchase a water softener.The salesman was very friendly very helpful.He explain everything about the water softener and it was a good price that I got it for thank you RC Willey.

Quick and friendly service! There was not many items in stock (seemed to be quite a few folks looking for new washer and dryers)

Cheryl Forsberg has been our go to for years! She knows her store! Shes funny, kind and never pressures, she wants whats best for us each time! She just helped get our new office furnished and clients are loving the new look! She kept us posted with delivery through this crazy time!

The furniture selection was good; I found what I was looking for. But the salesperson was not engaged in our conversation. The prices are extremely high and they are NOT willing to allow any discounts. Delivery is not included in the sale price. Be prepared to pay top dollar at RC Willey!

Delivery was timely and the associates were very friendly. Great Job.

Nothing happened? How do I give a review on no response? I wasnt reconnected. I wanted a mattress topper..I guess that wasnt enough money spent to care 8f I messaged this business.

RC Willey has a company called Acceptance Now that I deal with to buy my furniture because after I have spent over 20k on furniture RC Willey wont allow me to buy with them I always have to go through Acceptance Now. Well I received a postcard that said I can come back to purchase with them at their SLC store on 2301 S 300 W and t picked out a Television I liked along with a 400.00 warranty and I showed the salesman my post card and he sent me to finish my purchase with Acceptance Now when I went to pay they were not there and I was told it was there last day. No one was around and they were not answering the phone. I am extremely upset because this is False Advertising and I would like to speak to a manager or someone higher up as I was told there was no manager available and they did not know how to get in touch with the Acceptance Now people. I still want my TV and she said she was going to hold it for me until tomorrow because a new company is coming in to take Acceptance Now place and I can do a new application with them! This is unacceptable and I want me Television at the price it is today Monday May 31, 2021.

We’ve been shopping at RC Willey every since we moved here in 2014. LOVE the store, my one and only salesman Brett - he’s perfect in every way, and the two men who delivered my merchandise today were fantastic. Once again, good job RC Willey‼️‼️

The guys who delivered our fridge were a well oiled machine. Buying a new fridge through RC Willey was an excellent experience. They made everything so easy an convenient.

Salesman James Peterson was awesome. Very helpful in finding what we were looking for without being pushy or obnoxious like a lot of other salesmen. He brought us to the department we needed to be in, showed us the some comparisons and then left us all alone to discuss and just sat and waited for us to make a decision without going off to help somebody else and showed us a couple things about the products the will be instrumental for fitting the product where it needs to go in our house. Once we were ready to make our decision he was right there to complete the transaction with no hassel. Excellent customer service and very personable. I will request to work with James any time I need new furniture.

Edit: i Talked to the customer service manager. She was very helpful and is working to resolve the situation. Once all is done I feel more than 2 stars is deserved.I have bought a handful of items from RC Willey. Purchasing experience wasnt awful but nothing to write home about.My issue lies with customer service and more specifically their warranty department.I called a week ago (Monday) and got a ticket in for the warranty on my recliner motor. The rep said parts are free but labor to repair I would have to pay for. So I said that was fine, I can fix it myself.I didnt hear anything for days so I called back Thursday. They said the warranty department would call me back later that day.I didnt hear anything until this morning (Monday a week later). I get a text saying the part will cost $110+ tax.So I called to ask why do I have to pay for this? The answer was we dont cover the electronics in furniture and the motor is considered an electronicNow my issues with this are.Your warranty statements online are not clear and are open for interpretation. To the point where you customer service staff had no clue what was actually covered. (Nothing against the staff, but rather the company itself)Along with the fact that it took a week for your team to say the part wasnt covered. That turn around time is absolutely terrible for the situation.This whole time my furniture has been unusable while I have been waiting for a response.

My husband and I walked in and knew exactly what we wanted for a scratch and sent set of laundry machines. Our salesman Kirt was able to meet our needs and get us set up with a great set for a great price very quickly. Would recommend!!

It was an awesome experience at RC Willey. The salesman was very knowledgeable and made it quick and painless experience. And, Im so excited for the beautiful furniture to arrive.

The sales person know what we needed better then we did. The check out was also easy and fast no wait at all. They also knew what was in stock even through the world seems to be out of stock. I am a sales person and love to see other sales people be so professional. Well done!

We had done some research online and narrowed our search down to three couches. When we showed up to look at them we were promptly greeted by Karen who knew exactly where the couches we wanted to look at were. She showed us all the couches and answered all our questions and helped us pick out the perfect one.

I absolutely love the delivery service you get with RC Willey from the notification to the tracking the day of delivery and it also includes photos of the delivery workers. The delivery personnel are super nice and friendly as well. I wished other companies would use the same service!!

We shopped at the South Salt Lake store. I was so happy with the experience. We found exactly what we wanted for a washing machine. Duc was the best sales person and talked us through the whole experience. Once we were ready to purchase the washing machine, RC Willey was great at helping us make the purchase over the phone. RC Willey even had plenty of stock on hand so the machine can be delivered quickly. I loved the entire experience. Thank you RC Willey.

We have been loyal customers of RC Willeys for many years and will continue shopping there for Years to come. One of the many reasons we like going to RC Willey‘s is the fine selection and quality of merchandise but one of the best things we have discovered is working with people like Annie in the carpet department. She is the best and so helpful and most of all patient, she is one of the reasons we will continue returning to RC Willey‘s for our home furnishings.

As always the greeters are very helpful and knew where I needed to go based upon what I was looking for. The sales staff were friendly and explained about the features of the product as well as any warrenties that were available for it. Overall I was very pleased with my visit and the help I received from the staff.

We loved shopping at RC Willey. Our salesman, Hai Dang Nguyen, made the whole process painless. He was honest, helpful, efficient, and helped us make the right decision. We now need a new fridge and we will be returning to RC Willey and Hai Dang!!! Really such a great experience from start to finish!!

Dave Christiansen is a great salesman he worked with us and provided the information we needed without pressuring us to anything. We took his recommendations and both the Washer and Dryer he recommended that we truly loved. Thanks Dave And RC Willey.

You’re Sales representative, Angel, was very cordial and helpful and was able to find us what we needed in the way of a refrigerator. I just received an email from RC Willey today saying that tomorrow when purchasing a qualifying item of $599 or more would receive a Discount equal to the sales tax. Even though we bought the refrigerator yesterday do we qualify and receive the $138 sales tax discount as a credit for a future purchase? We should’ve been informed about that yesterday when we purchased our fridge. Other than that we had a good experience.

Working with Duc in appliances is always a pleasurable experience - thanks!

We knew exactly what we wanted in a new refrigerator.and our sales clerk Tyler H. was able to find a refrigerator that would work for us. Not a giant selection for what we wanted but pretty good. Tyler is very bice so you might want to ask for him.

Duc made our appliance purchasing experience quick and easy!

Our sales Rep was great and very attentive to our needs thank you. Sorry I forgot your name but we remember you. Our living room is beautiful

We have purchased from RC Willey many times. Each time we are amazed at the knowledgeable staff in each department. They are kind, respectful, and not pushy. And they have so much knowledge about their individual department. It makes shopping so much easier when dealing with this kind of helpful associate.Matthew Martin we very helpful with the purchase of our new refrigerator. We are grateful for his expertise.

Everything was first class. Bought on line. Had never heard of this company before. I live near Boston. They were helpful and courteous. I will add them to my contacts.

Our RC Willey experience began a bit rocky but ended with us being very pleased. Our salesperson was fantastic, George Q. at the Layton location went above and beyond. He was never pushy, understood the typical buying process for larger ticket items involves more than one visit and let us take our time. We knew we’d return to him when we were ready, it was important to us that he receive the sale. The purchase was smooth and we were very excited to receive the furniture.There were more than a few aggravating issues that arose with delivery. When calling the Layton location to discuss these issues, the manager we spoke with was unpleasant, rude, and could stand to be re-trained in the area of customer service. However, he did ultimately try to make it right, which we appreciated. But the new delivery he set up was ruined when the delivery people dropped our sofa and ripped the leather. We sent the couch back and went to the SLC location where we were lucky enough to be taken care of by manager Michael. He calmly listened to us regarding our experience, sympathized with the situation and immediately took on our order, even though it wasn’t from his store. He rescheduled our delivery for a date that accommodated our schedule, and helped us come to a resolution that was reasonable for all. We just received our delivery and the team we had was amazing. If you are lucky enough to have Tony and Emmett as your delivery team, you are in the best hands. They are professional, polite, kind, and cleaned up/removed the packing material. They took such great care of our new furniture, as if it was their own.Salesperson George Q. at the Layton location, Michael the manager at the SLC location, and delivery team Tony and Emmett are the very best people at RC Willey, and we feel very fortunate to have encountered them all. George is a wonderful salesperson, he treats you like a human, not a sale, and doesn’t pressure. Michael took a bad situation, remedied it despite the fact that we weren’t even customers of his location, and ultimately ensured he saved us as RC Willey customers. Tony and Emmett are so great, they’re the kind of guys you’d invite to stay for dinner. RC Willey, if you’re reading this, please recognize the stellar people and employees that these 4 men are.And we love our new furniture!

We had a terrible experience with Ashley Home furniture, and in desperate need of both front room furniture and new appliances, we turn to RC Willey. We were guided by another employee to a gentleman by the name of Hai Dang, who was beyond amazing. As a sales rep he was extremely knowledgeable, especially pertaining to the appliances we were in need of. He has excellent knowledge of the product, and he has the most pleasant and efficient sales techniques. He guided us throughout the entire sales process, right down to the rebate process.

Mark is amazing.. This is my 3rd large purchase with him. He is upfront and makes it so much easier. He has definitely gained my trust and respect as a sales man, and thats saying allot!

The sales man was efficient, helpful & quick. I appreciated that. But WHY did it take 20 minutes or more to check me out? I was not financing anything through you, What took SO long? There has got to be a better way to get your customers checked out.

We knew what we were looking for and we appreciated a sales rep that listened to us. Our purchase was not only professional but quick as well.

I purchased a patio dining set at RC Willey. When I arrived the salesperson I talked to a week earlier was with another client though did acknowledge me & said he would be with me in a few minutes. Approximately 15 minutes or so later he finally came and apologized & brought me a bottle of water. The only reason I waited is that the week before he offered great customer service & I was willing to wait for him. Which was totally worth it because he gave me an outstanding price on my purchased.Went back the next day & purchased a refrigerator. Had a great experience with another salesperson.

I went to R C WIlley to comparison shop for recliners not entirely sure what I was looking for. My legs are short so finding a chair that fit me would be a priority. I was so fortunate to connect with Ryan who was patient, answered a million questions, and smiled our way to sitting in no fewer than 25 recliners. I found the perfect chair and cannot wait to have it delivered! I also had a vision for a new small dining set and again Ryan patiently showed me many great choices. Well…I picked a great one which will be delivered soon and will be extraordinary in my condo! Ryan took time to explain delivery and financing options too. My shopping trip to RC WIlley couldn’t have gone better!

Where do I start?! First we purchased a dinning room table and they said it would be two months to be delivered. Two months later, we await the arrival of the table. Nobody came so we called. They said the table was discontinued and they did not have any more left so they said we can pick a different table. We chose a temporary one and eventually found one we liked. A month later they delivered our new table, still in the box and the delivery guys were leaving. I told them they needed to take the temporary table and build the new one as per the agreement for the mess up. They huffed and puffed but got it done.3 months ago we ordered new flooring for our house. We scheduled a date for 3 months later and cleared our entire house out for them to do the floors. They said it would take three days max to get them done so I sent my family, wife, 3 month old and a two year old out of town for three days. The crew showed up and started working. We ran in to a small snag and had to level a couple spots which takes 24 hours for the self leveling concrete to set. I had to move a couple thing that took me 30 minutes and the crew said they would be back in an hour. I didn’t hear anything from the crew for hours. I called RC Willey and they are now telling me it will be another week before the floors are done and that the crew is on another job. My wife called to complain and the manager, Brad, was extremely chauvinistic towards her. Now we do not have a home to live in and will have to go to hotel for the next week. I don’t understand how we scheduled the crew for 3 days 3 months ago and they are on another job! I will definitely never do business again with RC Willey and if you are reading this, I suggest not working with this company.Update. I found out that RC Willey sent the crew to work on a new multi unit construction site. So instead of having the crew just go eat lunch and come back to finish what they started they had them go work on a site where nobody is even living. Obviously they care more about bigger profitable projects than displacing a family from their home.

We went to RC Willey during their 4th of July sale. It was advertised as no sales tax, so, the price on the item was what you supposedly paid. They dont tell you about hidden costs until after you purchase the item. It took me 1/2 hour to have them explain what the extra charge was for. They said it was taxes. I showed them that the 7.5% tax was less than what I was being charged, and that it was advertised as no sales tax on all purchases. They finally took the extra amount of my bill. The sales people are nice, but they have no idea about the financing that goes on after they help you. I would recommend asking about other charges before finalizing your purchases.

Leslie Wood was a very good representative. She showed patience and expertise, guiding us through the store and helped us find exactly what we were looking for. Highly recommend Leslie.

I am an elderly woman and I needed lots of help. When I walked in the door at RC Willeys there was a very nice young lady who greeted me and a very kind gentleman, Dean Shore, who took me to the furniture that I was looking for. I wanted a sofa, a footstool and an area rug. Mr. Shore helped me find these things at a price that I can afford. He also helped me match the colors. Shopping with Mr. Shore at RC Willeys was a wonderful experience. In a few months I will be going back to purchase a chair

We had a great experience here! Stephen was the absolute best help! Love our selection and quick order delivery dates were available.

Richard and I pretty much knew what we were looking for when we went into the TV showroom. Kirk approached us in a timely manner and showed us the size of TV we were looking for. We were pleased with what we saw and had the paperwork typed up. Good job Kirk. He was able to answer all of our questionsJudy Scott

The salesman, Jason Nicholson, was extremely helpful with helping us pick out a mattress. There are so many choices and options and he did a great job explaining everything. I particularly appreciated the promotions and sales tax adjustments. Jason also took a lot of time to help with the financing options. I wasn’t planning on making the purchase just yet, but his help and explanations made me want to make the purchase from him on that day.

Everyone was kind and helpful. It took me less than 20 minutes to purchase my item and out of the store.

What a total disappointment. Once our appliances were installed we were abandoned. We have an ice maker that is constantly making noise. We have a $7500 Frigidaire that the installers dented and will not call us back. RC Willey pushes us off onto everyone else expecting us to deal with everyone else. Again, zero accountability. Buy your appliances from someone that will stand behind them after theyre installed.

I was transferred to a sales person and I left a message. I was called back within 15 minutes. He processed my sale (2 mattresses), and transferred me to the payment center, which took maybe 2 minutes. We had to pick them up in SW Salt Lake which was also painless. Excellent service!

The sales associate who helped me was excellent. He calmly, politely helped me choose the best refrigerator. The delivery guys seemed very professional. They quickly got the water line hooked up, and the doors installed on the new fridge. They arrived at 8:09, and left by 9:00. BUT they asked if they could leave the old fridge until the next day, because they had more deliveries. I SHOULD HAVE TOLD THEM TO TAKE IT WITH THEM AND UNLOAD IT TO STAND NEXT TO THEIR TRUCK DURING THEIR NEXT DELIVERY, but I figured it would be fine sitting on the front walk in front of my house for just 24 hours. They had offered to put it in another location, but I declined. I should have been smart enough to point out that loading it on the truck, then unloading and reloading it at their next customers location would be less trouble and expense for the company - no extra trip required.Unfortunately, nobody showed up to pick up the fridge the next day. It appeared that the installers had neglected to put in a ticket. My wife called the store and was told it would be picked up the following day. When that didnt happen, I phoned and the customer service rep told me that it would be impossible to pick it up that day. It had been standing in front of my house for over 50 hours by then. I asked how much cash discount I would receive for this problem, and she said theyd take $50 off my account balance. Finally, after 36 hours three men came with a truck and took the old fridge away. I hope they didnt open it, because after sitting in the sun for three days the smell of that old fridge was horrible.

I went into RC Willey to purchase a couch and love seat. After several sales people ignored us, I went up to one who at first didn’t seem to want to help us. The lack of service is probably because we didn’t have “the look” of actually purchasing anything. Suggestion to RC Willey, don’t judge on people’s look or attire.I had done my homework on what I wanted. The sales person was very helpful once she knew we were serious buyers.I bought my couch and loveseat but it isn’t available for a month. I will be more than happy to let you know how that part of the experience goes.Don’t get me wrong about the employees, they are there to make money and sometimes the people who dont look like they can afford it can be much better off than they look.

This was my first time shopping at RC Wiley. I was impressed by how friendly everyone was even when the store was busy. The sales people are very knowledgeable. The prices are great & so are the financing terms. I was able to pick up my merchandise the same day with ease. I will definitely be coming back to the store. Thank you!!!

Thank you! Great service and very nice couch

You guys are awesome! Staff are professional and timely. Excellent service! Not sure why its saying I was in Utah. I shopped at the Roseville, California store near my home.

Conway is so low presser and answer all our question. The boys in will call are on top of it and are so friendly and helpful. Thank you for a great experience.

We purchased a washer and dryer. Patty Davidson is usually who we work with for furniture. She referred us to Kayla, who was not working the next day. Kayla referred us to Hai. We met him at the store in the appliance section. He had already picked out appliances that he thought would work best for us, based on what wed discussed with Kayla. I really liked the team work at RC Willey and the way Patty, Kayla and Hai worked together to make sure we got what we needed. There was not any effort up-sell us. We only had to look at the one set of appliances, ask questions, look it over ourselves, and agree its what we wanted. The purchase was fast and smooth. Everyone we dealt with professional and friendly. We were in and out of the store in about 20 minutes. They are going to deliver the new washer and dryer, hook them up properly, and remove and haul away the old ones. We appreciate that very much. We have purchased most of our other appliances and furniture from RC Willey, and will continue to do so. Patty, Kayla and Hai work at the downtown Salt Lake City store. Parking was easy. The store was clean and inviting and happily decorated for autumn and Halloween.

I have gone to three different RC Willey locations in my search for the right refrigerator at the right price. Each time, I was attended to quickly with no pressure. Whether in the appliance section or scratch-and-dent, I knew I would be well taken care of! I was able to find exactly what I wanted for less than I was planning to spend! I’m a very satisfied customer!

The actual store was fine, but when we picked up the dinning table set we purchased we werent given all of the pieces. We bought a table with a corner bench, a side bench and a chair. When picking it up the guy bringing it out said the chair came in a set of 2, so he had to open the package and give us the pieces to the chair. When we got home, 11 hours away in AZ, we realized we were not given the legs to our chair! I called customer service and they said they could either send me a whole new chair and I would have to send them back the pieces I had, or they could send me the legs, but werent sure how long all that would take. Because the legs would have to come from the supplier, sent to them then sent to me. I told them to just send me the legs, but the whole thing is super inconvenient! So much for great customer service.

I recommend you go some place else to buy your furniture. 4 months after buying a couch from them the back cushions became so uncomfortable I can hardly sit on my couch. And not for very long eather. Survice department first said 10 weeks before they can get replacement cushions. I called a few days later and they told me the best the can do is 6 to 8 weeks. This is unacceptable. They blame it on the manufacture which I have a hard time believing. It took them 2 weeks to get some one out here to look at it. I’ve never had worse customer service in my 55 years. Do yourself a favor and go somewhere else

Patty was very helpful and friendly. She helped us quickly and efficiently. She was great to work with and I appreciate her help.

We worked with a nice lady Ms. Tucker and she was unable to help with the washer and dryer so she went and for a guy ton help us. He was not very helpful. He would answer questions with one word answers.

The delivery guys were very fast and courteous. Excellent customer service

Ken Parrish was great to work with. Answered questions and made the transaction go smoothly.

Got to be the biggest rc willeys in the state. This place is huge. Awesome selection from kids beds to washer and dryers and too of the line appliances. The best part was the sharks didn’t attack you first thing in the door. Kind of let me do my thing Yes I was approached and asked if I needed any help Great store and clean

The sales rep was exceedingly competent and knowledgeable about condensation dryers. He was very helpful. The best we have found. Matt Martin is the representative.

I think the salesmens name was Angel. He was amazing! I would definitely buy from him again.

RC Wiley went out of their way to give me the best customer experience. I have been doing business with RC Wiley for 28 years and plan to do business with them in the future.

I love RC Willey. Everyone is always nice and helpful. Robert was professional and honest. Im super excited to get my new couch when it becomes available.

I sure do love the adventure of RC Willey. Such a fun show room. Great furniture. However, We werent assisted until we asked for help. We sat at the table we wanted for an extended period of time before I saw a sales rep and flagged them down. We look young so I understand but dont ever under estimate your customer!