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Phil Wright Autoplex
3300 E Main St, Russellville, AR 72802, United States
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Phil Wright Autoplex
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Sh
Review №1

The salesman (Chance Manning) was great in a complicated transaction, which was not the dealerships fault! He kept me informed and answered all my questions with much patience! Thanks Chance! Delivery to us was without a hitch. Great Lord loving guy!Yes, I do recommend!!

Ja
Review №2

Greeted immediately and my car taken back for service although I was actually 30 minutes EARLY for my appointment. They were finished almost by the time I should have been there. Every person on staff very cordial. Atmosphere was great.

th
Review №3

I was looking at looking to purchase a new seirra 1500, although the vehicle was not available at the time I was assured the the vehicle was arrive with in 1-2 weeks. Because of this I put down a deposit. But come to find out after making a $500 non-refundable deposit, I was completely lied to. They lied to me and they honestly had no idea when the vehicle would come in. I was later told I could take many more months. I ended up buying with another dealer, so Im out $500 becuase of their lie. Do not trust this dealership!!

Ki
Review №4

Dave was our mechanic and he was very helpful easy and good to work with. The service folks were very friendly and easy to work with. JD was great on the sales side of things. HGe went far and above to help us and we ended up buying a vehicle from him.

ch
Review №5

The service department is always prompt and courteous. The waiting area is accommodating with refreshments while you wait. I had an oil change and routine maintenance done to my Silverado and am pleased with service at Phil Wright

Jo
Review №6

The service guys went above and beyond. I got tied up at work and they delivered my vehicle back to me at work. Very much appreciated!!

Da
Review №7

The work was done in a timely manner. everyone was friendly and appreciated my business

Mi
Review №8

I had a very nice experience here today ! I mean a single woman, at a car dealership.... that could turn out not so good for me 😊 BUT much to my surprise I ended up leaving there with a car !! I am thrilled with my purchase, happy with my terms, dont feel duped, dealt with extremely friendly people, and recommended you at least stopping by !! Dont mind me looking like a crazy lady lol

Bi
Review №9

Phil Wright AutoPlex is an Excellent Dealership to do businesswith. They Help in anyway they can to get you into the Vehiclethat you are wanting. Everyone is friendly and helpful in anywaythat they can be. You will enjoy the Experience of going there.

Pa
Review №10

I did not get the gentlemans name in the parts division, but I will next time. I am for sure going back. He was so helpful, every part store in town could not find what I needed and not only did I get it at Phil Wrights, but it cost half of what the part store charged me for the wrong part. Also, I received it the very next day! You guys are the best!!!! I will be back and I will tell all my family and friends.

AJ
Review №11

Blake was an excellent salesman, he went above and beyond. Antonio Gomez was an amazing financial person. Those two and others helped make this the best buying experience. There was no buying pressure throughout the process, which made it great!

Ve
Review №12

The people in the Phil Wright service department are a shining example of excellence. Ashlyn Rocole went above and beyond to make certain that I was only offered exactly what I needed on my pick up. Mr. Dewayne, Ms. Kelly, and Ms. Clark were all very personable and helpful as well. Although I did not see Mr. Henson, I must say that his hands on approach and extensive staff training have definitely paid off! This was an impeccable service experience and I will definitely recommend Phil Wright Autoplex to all of my friends, family, and neighbors!

Ca
Review №13

Made an appointment 2 days in advance for Thursday at 10am. Told me it would take 2 hours until they had the diagnostic. Here it is 3:00pm and they just pulled it in. 5 hours later when I had an appointment at 10:00am? What’s the point for an appointment if this is how the service is going to be. I finally get a call at 3:35 pm saying they won’t be able to do it until this next morning. Horrible service. Customer service is alright. Wouldn’t recommend unless you have all day to leave your vehicle. No need for an appointment. Show up at your own time. 0/5 stars.

Ma
Review №14

Everyone was super friendly and willing to work with us to make sure we got what we wanted! They made it such an easy process we will definitely be using them again in the future!

Ja
Review №15

As always, appointment was smooth easy and wait was made comfortable in waiting room provisioned with Media, and snack machine and cold drinks or coffee. Personnel, are friendly, and professional.

Lo
Review №16

I arrived at 7:30 for my oil change and tire rotation and was greeted by Ashlyn. She was very pleasant and got my Acadia into be serviced right away and I was done and back at work by 8:00. Great Job!

To
Review №17

Had an electrical issue but technician could not get it to repeat at all. Will have to bring it back is it repeats. No charge.

Ba
Review №18

Every single person at Phil Wright Chevrolet Buick GMC were awesome! Guaranteed the best dealership in Arkansas! Russ Wright and Russel Wade are amazing!

Ha
Review №19

WE had a great time buying two vehicles. The salesman, Vernon did and excellent job, very professional and with no pressure and he was very knowledge. The price was fair for the new vehicles and we received a great price on our trade-ins. The whole experience was smooth and proficient.

Ra
Review №20

Everyone was very helpful. Great communication. Excellent service at every level of the process. Any concerns or needs were addressed timely and still have contact after the purchasing portion was complete.

Ca
Review №21

Everyone was friendly and courteous! You guys rock! Thanks

Ro
Review №22

Russell Wade is a great salesman to work with you to get your needs met.

Ja
Review №23

Staff was very friendly and great to work with. However, it’s always tough knowing you’re going to have to spend too much money, especially when you bought a vehicle less than 6 months ago.

Me
Review №24

Great service with fast turnaround. Highly recommend.

Si
Review №25

The young lady that took my call was very polite and professional. She gave me some good information regarding a manufacturer recall for my vehicle.

Sh
Review №26

They have friendly employees and the service is always good!

vi
Review №27

Vernon Hubbart was a very competent sales representative. I had a certain Acadia I wanted with certain trim packages I also wanted. And he went above and beyond to get me the Acadia AT4 I wanted. Job well done!!

De
Review №28

Five generations of my family have traded with Phil Wright. I do not see that changing any time soon. Tristen, in the service department, is about the best person there. He treats me like I’m special and my business is important. If you give awards for great customer service, he more than deserves one.

by
Review №29

Great place and friendly serv

Ry
Review №30

John Jones was an excellent representative of Phil Wrights dealership, service was great, never made me feel uncomfortable, and had me in and out of the door in no time.

Mi
Review №31

An oil change and transmission flush as recommended by the service department. They did a great job, as usual, and explained any problems or steps that I need to take to keep my truck in top running condition.

Sh
Review №32

The repairs were done quickly and everything was repaired correctly.

ju
Review №33

Chance was amazing to work with. Honestly we had searched every dealer in the state. The truck we were looking for was basically at the point where COVID-19 was showing us how impossible it was to find this truck...He had one coming in and it was ours! He was very communicative and kept us up to date daily on the status of the truck arriving.

Al
Review №34

Hands down the best dealership I have ever dealt with. I had several things needing done at once, they got them all done in a timely manner and it was so easy for me to get in.

ma
Review №35

They take good care of their customer,I been using them since 2005. Wouldnt go anywhere else for my oil changes.

Lo
Review №36

Phil Wright dealer, Brain, worked with me to help get my children and I in a nice, reliable used vehicle (Equinox) after my Corolla had been totaled out while parked at my apartment. They even included the sales tax in with my payments.

Jo
Review №37

It was good this time compared to the last time

No
Review №38

I was most impressed with the kind and friendly welcome I received. At the onset of my appointment, all my needs were covered and recommendations were made that I hadn’t thought of. After my pickup was serviced, the young man went over each item that was serviced and made recommendations for future service. He was very friendly and we had a nice conversation. At no time did I feel rushed or just a service number. Best of all, I feel like the service cost was very reasonable. I will be a regular customer.

Ju
Review №39

Very quick service regarding oil change and tire rotation.

Sw
Review №40

If I had any questions or concerns, Blake took the time to answer them.

bi
Review №41

Bad service will forget you as soon as you leave the lot do not go

jo
Review №42

Deal was made over the phone and no surprises when I arrived to trade. Price was very competitive and my salesman took care of everything. I would not hesitate to come back for another deal.

Gr
Review №43

Good job! Good deal! Answers to questions clear and concise. Happy with my third Silverado!

To
Review №44

Fast check in and service on my car. Very nice young lady helped me at the service desk! Very satisfied!

Ja
Review №45

Friendly, knowledgeable folks. Done in timely fashion.

De
Review №46

Wouldnt buy anywhere else!! Vernon is a great salesman not pushy and HONEST!! 2nd truck in 2 years from these guys.. The service dept is friendly and they get your stuff done right!! Life long customer because of Vernon! 👍

SP
Review №47

The best way to describe my experience is Ill be back again. They are customer oriented and thats harder to find these days. Thanks again Blake

He
Review №48

They got me in a beautiful new car at a price I could afford. They even bought me out of my upside down car loan I was in.

Ta
Review №49

We had a great experience buying our used Sienna. We worked with John David, and he was incredibly helpful, not pushy, and made for a very smooth experience. I would highly recommend Phil Wright Autoplex and ask for John David!

Vi
Review №50

I got a great price on the vehicle I wanted and for my trade in. The salesman (John David Jones) was great, his attitude and willingness to make sure I got the best deal possible was excellent. I will be recommending Phil Wright Autoplex to everyone looking for a new or used vehicle.

Bo
Review №51

Service was professional and staff was very friendly and courteous

Ma
Review №52

Always receive friendly, professional service from all the staff at Phil Wrights!

Wa
Review №53

Fast, friendly and professional service for my GMC pickup.

Br
Review №54

Blaine Holloway & Kieth Holbrook & staff are completely professional in all aspects of our buying our new vehicle !!

Do
Review №55

Very straight forward, made the buying process easy even though I purchased from out of state. Also the 99 dollar dealer fees were a huge plus.

Da
Review №56

Dewayne is hands down one of the best service advisors in the country

Ja
Review №57

Superb job by John David Jones.

Sh
Review №58

The staff was very friendly and there was no high pressure sales.

Gr
Review №59

I want to give a shout out to Phil Wright Autoplex and especially Blake in Sales.They are transparent, honest and went out of their way to earn my business.This is hard to find these days.Blake had everything ready for me when I arrived and it was smooth and easy.I am a loyal GMC driver and I will definitely be going back there when I trade in 2 years.Ask for Blake in Sales!!Also, Antonio, my finance manager was extremely helpful.You guys are 100% top notch!~Dillon Turner

rs
Review №60

My husband and I have purchased two new vehicles from Phil Wright within less than two months and both experiences were outstanding! We got the perfect SUV the first time around at the perfect price but unfortunately this vehicle was in an accident that totaled it out right after purchasing it. We needed to find the perfect SUV at the perfect price again. We did some shopping around at other dealerships to find the best price. Blake and Keith were able to help us find another perfect SUV and beat the prices that all the surrounding dealerships offered! Blake was very patient with us when we were indecisive about which vehicle to purchase. He took time out of his day to let us test drive the same vehicles multiple times to make up our minds. Blake also came in on his day off to help us purchase our vehicle. After purchasing this second vehicle, we noticed a small scratch on the steering wheel and Keith helped us to get a replacement ordered immediately with no hesitation and was happy to do it! They were a pleasure to do business with and not pushy at all! I never felt pressured into buying a vehicle either time! Phil Wright is the way to go when you’re looking to purchase a vehicle!!!

Bi
Review №61

They had the car we wanted at a competitive price. Very friendly staff

Gl
Review №62

Good service.Good customer service!!

Je
Review №63

Awesome sales people very friendly and they go the extra mile to get you into a vehicle

Hu
Review №64

Quick and easy no hassle

Ni
Review №65

I went in with a vehicle in mind that I had previously discussed with the salesman, John David Jones. He was very personable and very accommodating to my ever-changing schedule. (One important point to note: At no point did I receive too many calls or any type of pestering from him or anyone else in the sales department. His frequency of communication was perfect and thats very important to me.)By the time I arrived at the dealership, the car was out front, with gas, ready to be test driven. John was ready with the keys and armed with answers to all of my questions, both vehicle-related and sales-related.After the test drive, the entire buying process was smooth, fast and surprisingly painless. Everyone throughout the process was very helpful, knowledgeable and accommodating to my many questions. A few quick bits of information to John and a few documents to sign from the Finance department and I was off!Overall, I have nothing but great things to say about John and the dealership. This was my first time using Phil Wright and I will definitely be giving John a call for my next purchase.

Ro
Review №66

I felt like the staff all knew their jobs and took pride in their work!

Le
Review №67

They took care of me every time I been up there thank our

je
Review №68

We bought a used Honda Odyssey from Zack Saxon here and were very happy with our experience. Everyone was very nice without being pushy and we feel very happy with the price we paid for our van. We drove 2 hours to do business with them because they were easier to talk to and much more reasonable than what we experienced in Hot Springs and Little Rock.

Da
Review №69

Everyone was great and We truely appreciated it!

Sh
Review №70

Staff was friendly and courteous, I arrived early to my appointment and the got me in early and out before my scheduled appointment time.

TE
Review №71

EXTREMELY SATISFIED WITH DEALERSHIP PARTS, SALES AND SERVICE PEOPLES .THANK YOU. TERRY G. CASTON JR

Ar
Review №72

Vernon was very easy to work with and was able to get me in my new car in a timely manner.

Da
Review №73

WOW, i bought my first car from here and they did not disappoint. Had a small wiring issue with my brand truck but lucky Chevy came and picked up the truck from my house and towed it to a dealership for repairs. i was really worried about not having a truck for work but Phil Wright transported a truck to my house an HOUR and HALF AWAY just so i didnt have to worry. i recommend this dealership to anyone looking for the best prices in AR and unbeatable customer service. thanks you guys.

ke
Review №74

This was one of the easiest deals I have ever done!I had a salesman named Zack who made EVERYTHING so easy.Living nearly 2 hours away Zack said take pictures of your two trade-ins and see where we are at. The entire deal was done via text. Never had such a easy deal.Zack will work very hard on and off hours going the extra mile to make the deal happen.Zack also helped me with a few small issues after the deal was done.The dealership was non-stress. Didnt try to push warranties down your throat as many have.I was in and out in no time.After a few weeks of driving the truck I had a few small issues with the truck that the dealer or I had no way of knowing they would occur.The dealership fixed them all with ZERO questions. I did not even have to ask. The dealership offered. Even after i turned down the warranty.With that I will definitely be back.I met the mechanic named Andy who worked on my truck. He was OUTSTANDING! Worked through his lunch so I could get home in time.He even showed me how to change the fuel filters for the next go around.Very nice guy.This is a OUTSTANDING dealership and experience.I highly recommend Zack as a salesperson and Andy as the mechanic. They will go above and beyond for you as the entire dealership will.You will not be disappointed.

Ta
Review №75

Danny Hipps was amazing as always in assisting us with the purchase of our new vehicle

Dy
Review №76

Everything about my recent experience at Phil Wright Autoplex was perfect. It was easy and hassle free. They went above and beyond to take care of me. Danny is such a great guy. Anyone would be happy to do business with them.

St
Review №77

The people at Phil Wright know the meaning of Customer Service they are kind and informative and update you on your vehicle so you not waiting around. I would always buy from them as I have done on my last 3 vehicles.

Lo
Review №78

Blake Bustard is the kind of salesperson I love working with. He was informative without being condescending; he helped me choose my new vehicle by being sensitive to my requirements and guiding me in an appropriate direction, and he was friendly and genuine without losing his professionalism. I absolutely recommend Blake if youre looking to buy a vehicle here: my experience couldnt have been better. Thank you, sir.

Ca
Review №79

I took my daughter’s car to the service department. It had multiple problems. The service department did an excellent, speedy job on fixing my daughter’s car, when others weren’t able to. I am happy to give them 5 stars.

Br
Review №80

Always friendly and helpful

As
Review №81

Great place to buy a car!! I bought a car from an other place about 1 month ago and didnt have the experience I had here It didnt take long I was in and out in about an hour. The finance guy that was filling in was so great walked me through all my paper work and explained everything to me. I must say I will be doing more business with them in the future for sure

Ja
Review №82

This year I purchased 2 vehicles from Phil Wright Autoplex and will continue to stay local. They were welcoming and no pressured sales approach. I felt well taken care of and will continue to support our local communitys GM/Toyota Dealership. Positive changes have been made from years past.

Mi
Review №83

Took care of my problems in a timely fashion

5t
Review №84

Salesmen were very nice and courteous with aiding me in finding a vehicle, Arron is the man! He helped me out in trying to Find a reliable car within my budget, I will be back soon to order that car because I havent found another dealership who will beat their price!

Wi
Review №85

I brought my 2017 Z71 in after the screen in the center of the dash went black and the radio would not work. thankfully the truck would still drive. The lady at the service desk was very nice and said they would take it back in to shop and showed me the waiting room.she checked on me a couple of times and came back and got me in 30-45 minutes and said truck was ready to go. They took good care of me but I am sorry that this happened on my truck.

De
Review №86

Friendly and went out of their way to make us feel we were important. Cameron Harris is a wonderful friendly and intelligent young man.He went out of his way to bring vehicles to us and work with us on financing and trade.Were very impressed.

Ju
Review №87

From purchasing our used car to maintenance and service, we receive nothing but the best service possible. These people truly care!!Our car was still under warranty, and needed a new engine. We were given a brand new car to drive and repair was made in a timely manner.Very pleased!!

Me
Review №88

Mr. Rick was my salesman at the used lot and he was great! This was my first time to buy a car and it could have been very confusing. They explained all the ins and outs and were knowledgeable. I never felt overwhelmed or pressured. It was very easy going but still professional and hospitable.I definitely recommend this team!Thanks PWA, I love my car!

Me
Review №89

Keith and Zach treated me like family and answered all of my questions about each vehicle I test drove.They worked hard to give me the best deal possible for my limited budget.

Jo
Review №90

Eric was very helpful and prompt to help me in a tight time. Eric is the reason I would come back. He is very helpful and easy to deal with. Thanks again Eric, we need more people like you

Gr
Review №91

Great experience

Jo
Review №92

Phil Wright Autoplex is the best in sales, service and customer service

Ma
Review №93

Made the car buying experience as easy and painless as possible.

Ch
Review №94

Wonderful people, they go above and beyond when other chevy dealers who we bought our truck from wouldnt stand behind the warranty. PHIL WRIGHT took care of us when we was at the breaking point. LOVE

Ca
Review №95

I took my car in to have the transmission fluid checked, since the place that normally services it does not have the tools to do that. It was found to be low and was filled and I was only charged for the fluid. What a pleasant surprise to have it done so quickly and inexpensively. I am always impressed by the service at the dealership, very economical as well.

Ke
Review №96

Great atmosphere when you walk in the dealership. You are immediately welcomed. The sales staff is eager to help you to get the Wright deal at the Wright price. They will work to earn your business.The service department on the Chevrolet side is very interested in taking care of your needs. They make it a point to take care of all your needs and get you out in a timely manner.They explain to you in terms you can understand what the problem was and how they fixed it.

Ri
Review №97

Very helpful and quick to deal with

Wi
Review №98

Sold me a car 2 months ago with clean carfax, but in fact had been in an accident. Were not willing to make the situation right. Dont trust this dealership.

Fa
Review №99

Great deals and nice staff

Lo
Review №100

👍 customer service is fantastic. I went in for an oil change and they found some other problems. Someone came to me in the waiting area, explained the problem, and got it fixed the same day! Theres a nice play room for kids separate from a more quiet sitting area available, if you need to wait there while they work on your car and they can help you get a rental or even loan a car for free if you bought your car from them. Free soft drinks, water, and coffee available.

Information
53 Photos
100 Comments
4.4 Rating
  • Address:3300 E Main St, Russellville, AR 72802, United States
  • Site:https://philwrightautoplex.com/
  • Phone:+1 479-968-1555
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
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