user
Patriot Automotive, LLC
1053 SE Stephens St, Roseburg, OR 97470, United States
Appearance
Patriot Automotive, LLC
Comments
CJ
Review №1

In early October, after traveling over 200 miles to visit relatives in Roseburg, my car unexpectedly broke down as soon as I exited the freeway. I was referred to one shop but was informed they were booked out 2 weeks. I needed to go home by the next day. This shop referred me to Patriot Auto who agreed to diagnose my car the same day I called them and they had me back on the road that afternoon with an oil change even! Friendly, efficient and quick! My car made the return trip home with no issue. Very much appreciated. They make it a point to try and accomodate travelers quickly whenever possible understanding not everyone has two weeks to hang around for car repairs! Thank you Patriot Auto...you were awesome! Highly recommend

Ja
Review №2

We are traveling from California to our daughter’s wedding on San Juan Island when we discovered a loose front fender. As you can imagine, the stress was high as we looked for someone to take care of this. We couldn’t have asked for better service immediately by Ian at Patriot Automotive. He was fully booked but graciously agreed to take a look. Within half an hour he had us back on the road again with fender fixed and safe for our long drive. We are very grateful for his service. First class and generous. Thank you Ian and staff. You are the best!

Br
Review №3

We were traveling down from Eugene to San Francisco and thought we were having some brake problems. We called Patriot and they told us that there was a car they were working on but that they would check us out after because we were travelers. When we got there we waited for very short time and we’re offered drinks and kept company by the dog Clutch (employee of the month). Once there was a diagnostic we weren’t pressured to buy anything. And we’re sent back out knowing everything was ok with the car. I wish we had a shop like this at home!

Ri
Review №4

I called Patriot Automotive and they were able to get me in the very next day. I had an engine vibration on my 2003 Ford F-250. He was able to diagnose the problem and fix it within a 4 hour window. I was very satisfied with the service and the cost. I have and will continue to recommend Patriot Automotive to as many people as I can.

Kr
Review №5

Absolutely 100% recommend!!! This year has been 1 terrible event after the next. Then we where in a accident our vehicle was totaled and we got a new vehicle just for it to break one week later(bad lifter)🤦🏽‍♀️😔 Well we ended up taking it to patriot automotive and for starters they where really nice and truly wanted to help so we dropped it off until the appt date. Well we just got it back and it sounds better now than it did when we bought it!!! I am so truly greatful to them for doing everything they could to help us and try to keep it as affordable for us as they could!I will most definitely be using them again in the future for any further issues we may have and will most definitely recommend them to anyone and everyone! ❤❤Thank you guys so much! Our family is truly greatful! ❤

Th
Review №6

We were driving through on our way to a family reunion when our truck started overheating. I called 4 highly recommended shops in town before I found Patriot Auto. They were the only ones that said we could stop by so that they could take a look. They verified that the radiator was cracked and that we needed a new radiator. They fit us in the next day! They had a full schedule, but they took amazing care of us and I would DEFINITELY use them every time if I lived in Roseburg. Amazing people! They honor Veterans with a discount. I am a Veteran, but didnt ask for the discount because we were so thankful that they took care of us when they could had passed us on like the other 4 shops (who were legitimately busy too). Thank you Patriot Auto!

Er
Review №7

Great service. Always done in a timely manner. Very fair service rates. My go to place for our Ram and Honda service and repair.

Bi
Review №8

First time needing an auto mechanic in Roseburg. I Googled mechanics and decided on Patriot Automotive. They were business but found a way to squeeze me in the following work day. They took care of what needed to be done and charged a very fair price. They will be my go to for automotive needs in the future!

Ta
Review №9

A++++ prices are so much better then most. Great people always super helpful. They try their best to get u in asap. Sent few people over and will continue. Thank you for bringing a great shop to this town with reasonable prices. We all need that.

Yo
Review №10

I cannot say enough nice things about this place. First of all, I got a very reasonable price for a repair, and that repair was done the same day. My transportation fell through to retrieve my vehicle, but they came and picked me up! My vehicle is running top notch!Great place, run by great folks!

Mi
Review №11

I would highly recommend these guys. I took my truck in to have the belt for A/C put back on because it slipped off. Found out it came off due to a bad tensioner pulley. I had bought another belt just in case the other belt was worn. He put the new belt on with no extra charge. The job was done in less than an hour. They were honest, fair and professional. They just gained a life long customer. 👍👍

Li
Review №12

They are super busy but got me in and took care of my issue in a very timely manner. Excellent service and nice people!

Me
Review №13

Patriot Automotive is the most trustworthy mechanic Ive ever been to! They are professional, honest and upfront about costs and necessary repairs. They also support local nonprofits! They really care about our community! If your car needs repairs go see them!

Ri
Review №14

Love the people. They have great customer service. Very reasonable!!!

Jo
Review №15

Best automotive place ever. Super friendly and excellent service. Returning customer. 5 stars

ra
Review №16

Had some engine work and transmission serviced did great job very nice shop

Jo
Review №17

Had an issue on a road trip. Autozone recommended Patriot Auto without hesitation. Professional, efficient and fair priced. In all our years of traveling, we have never had such a seamless stop for car trouble! Recommend Patriot auto for anyone passing through or local to Roseburg!

Au
Review №18

This is a great place to go! My girlfriend and I have been taking our vehicles here anytime we need something worked on and very reasonably priced. Thank you for the help with my lights this morning!

Ch
Review №19

Patriot Automotive is the only shop you should use in Roseburg!! Ian and Julie do FANTASTIC work and are very easy to talk with. Their prices are incredibly reasonable for the high quality job that I got. Im a DIYer who does most of my own work on my car, but if Im ever stumped I go to them and Ian will diagnose the issue quickly and correctly. It’s great to know that if I can’t fix something I can take it to them and get it up and running quickly. If Im ever asked by my friends where I go to get things fixed, Ill always recommend Patriot Automotive!

Ju
Review №20

Patriot Automotive is amazing! They have such amazing people there and great service!

Am
Review №21

Again and again we will continue to bring our vehicles to you guys once a customer always a customer

Ch
Review №22

They were the best automotive shop I found yet

Vi
Review №23

I had a loud noise in my wheel which turned out to be a wheel bearing going out (or whatever they do lol) I called Patriot they got me in within a week had my car in and out and even went over and beyond by helping with a belt that needed some tightening. The owners are very kind and professional. I will be going to Patriot for all my automotive needs!! Great job!!!

Be
Review №24

I couldnt figure out why my vehicle wouldnt start. Had it towed to Patriot. Turns out It was a loose battery connection. They didnt even charge me. I will be returning to them for future work.

Ch
Review №25

They are nice and professional with the customers. They do what they can to give you a fair price for excellent service. They went far and beyond to help me with my car. I was very happy with my experience.

Ra
Review №26

Very trustworthy place to have work done to your vehicle. I would recommend them to EVERYONE!

Sa
Review №27

New to town and needed to find a mechanic which is always a chore and a gamble. Thankfully I found this place and will happily use them again. Honest, affordable, and friendly are all words that Id use to describe Patriot Automotive.

Au
Review №28

I cannot recommend these guys enough! This was my second time bringing my very needy car to them in dire last minute need and they got me back on the road in a matter of hours. And for such a low price! Seriously, I want to buy both Ian and Julie a drink. You guys are awesome!! And your shop puppy is hands down the cutest. Almost dont mind my car breaking down if it means I get to take it to you guys. Thank you so so much.

Sc
Review №29

Having been in this small town for quite awhile now, have had to see several Auto Service businesses, I have finally found the best! Called around several to get a quote to have multiple things serviced/fixed on our vehicle. Actually, the last place I called, Patriot Auto. Decided to give them a try, because, very friendly and professional over the phone and a quote for all services needed that was, just great! Felt at ease upon entering the place. Very nice people! Not only was all services needed done in an amazing short period of time, the work done was of the highest quality. Could not be happier! The bill given was already very low, then given a Military discount. Left enough for us to also get some Tacos. We will never see another mechanic in this town! All I have left to say is, Ian and Julie, thank you!

Jo
Review №30

Excellent service, Best way I could put it gets the job done does it correct the 1st time. Trust Them with all my vehicles. There may be a waiting time to get on the schedule but well worth the wait.

Sc
Review №31

Always ready to help you at a real mans price👍

Hu
Review №32

Knew I had a problem with wiring that was popping my alternator. Specified the problem and had it towed from Cottage Grove to Patriot Automotive LLC. Said he probably wouldnt be able to get to my car till Friday. Yet 2 days early they called and he had it fixed for $45! Top notch service, ahead of schedule and an affordable price. Hands down they are Highly recommended by myself. Thanks Patriot Automotive!

Sc
Review №33

Excellent service! Got us in ASAP and was done within an hour. Thank you for your help!

Ga
Review №34

This is now the 3rd time I have brought my vehicle in to them not having a clue what was wrong with it except that it was running really bad with flashing check engine lights. All three times I would not have been shocked to get a $300 to $600 bill for repairs. Ian is so honest that he has repaired my vehicles all 3 times for under $150. It is so nice to find a honest professional mechanic! HIGHLY recommended!

Ca
Review №35

Living in a small town it’s rare to find a mechanic tradesman that is both skilled and affordable. I’ve never trusted anyone enough to let them work on my wagon. But finally I had a job that I just didn’t have the space or time to tackle myself. Ian did great work and most of all, didn’t try to spin or up-sell me on something I didn’t need or want. For that, much respect.Gonna be going back for sure. Thanks you guys!

Li
Review №36

Love, love, LOVE Patriot Automotive!!!! We love their discount for veterans and first responders too. That said, the discount wouldn’t be worth a dime if they weren’t honest and a good mechanic. It is SO nice to drive away knowing your rig is fixed and you didn’t get screwed In the process. We can tell you horror stories about some of the other garages in town but not Patriot. This is what we all dreamed an auto repair place would be like.

He
Review №37

Ian diagnosed and repaired the electrical issue in my truck in 1 day!!! This was the 6th, yes 6th shop for my truck! All the other shops kept my truck for days or weeks at a time and couldn’t figure out the problem. Patriot automotive will be my first stop for any automotive problems from now on!Thank you Ian and Julie!!!

Tr
Review №38

Had to go with another company as I needed my rig back asap (emergency repair) but staff was friendly and nice

t
Review №39

Julie and Ian are professional and accommodating. A great “old school” mechanic, Ian quickly diagnosed an intermittent issue with a long troubling history. I highly recommend Patriot Automotive!

Ch
Review №40

Awesome. No BS, just a straightforward and respectful experience. Was able to turn a very stressful day into a good one. Thank you guys and will definitely bring my vehicles there in the future if I need to.

Ch
Review №41

I have been to Patriot many times for many various car issues and they are super friendly and knowledgeable. Always got me in the books to get work done ....even when I was in a pinch. I found Patriot to be very honest and clear when I comes to informing me about my repairs and didnt ever take advantage of me or talk down to me like other places have in the past . I highly recommend them ...they do great work !!!!

Ji
Review №42

Starts smooth and no squeak. Thanks for figuring out the radio, too!

Ja
Review №43

So heres why it pays to read reviews! Patriot Automotive is my go to place for all our cars. They do a great job and are really nice people.I made the big mistake of going somewhere else yeasterday and it almost cost me $498.00 in unneeded repairs!I took my car into Big O tires because my breaks smelled really bad and I was worried because my son had replaced them the day before and I know nothing about cars. I asked the guy at Big O if he could just take a peak to make sure everything was ok. The mechanic from Big O looked in between the rims of the back left tire and said that the brakes were frozen up, the calipers were shot and they needed to replace the brake pads because they were warped from excessive heat. The mechanic said it was unsafe to drive the car anywhere as it could catch on fire from exessive heat. Thats a ton of money so I called my husband. He drove into town and we took it to Patriot. I got a call from the mechanic a couple hours later and found out there was nothing wrong with with the brakes. They were fine! I was really suprised. The mechanic at Patriot saved me from spending a ton of money on unnecessary repairs. While he could have gone along with what the other guy said he didnt he was honest. Lesson learned. Stay with the place that treats you right!!! Thank you Patriot Automotive!!!

Jo
Review №44

Great experience. He knows his stuff, charges very fair prices, and we’ve had great interactions the few times we’ve brought rigs in. Patriot is our number one mechanic now.

Sh
Review №45

Nice ppl

Je
Review №46

I cannot say enough positive things about Patriot Automotive!! I recently bought an older foreign car and when I called a local, very well established mechanic in town, he referred me to Patriot due to their knowledge of foreign cars. I was immediately impressed with their honesty! Ian and Julie are as real and honest as they come!! I’ve been back several times and every experience has been stellar!! Their prices are very fair and honest and the customer service is top notch!! Thank you Ian and Julie!!! You have gained a life long customer.

Pa
Review №47

Great service great price

Wo
Review №48

Wonderful service, always very direct about the problems, and on several occasions he was able to diagnose the problems in under 5 minutes. Ive brought several different cars here, and each time there is a minor problem, like a spark plug or an ECU that needs reset, I was pleasantly surprised to hear that it was free of charge, absolutely stunning customer service, and the only technician that I trust my cars with

Te
Review №49

My little big girls truck broke down on Friday. The mechanic I originally took it to said it was beyond their scope of work. I called another shop, they were too busy, but referred me to Ian at Patriot Automotive. I had my truck towed there and Ian diagnosed it as a water pump failure. I really didnt expect to have my truck back until Friday. Julie called Tuesday afternoon and said the job was done and I could come and get my truck! I was so elated! The price was completely reasonable for all the work he did, plus I got a military discount because my husband served. I think I have found the most honest and reliable mechanic in Roseburg! Julie is amazing also! She is wonderful to speak with, and the customer service is impeccable! I cant say enough good things about Patriot Automotive! Thank you!Teri Muir

Ji
Review №50

Ok folks. I’ve been to a lot of mechanics. When I had bad u-joints in my 4Runner I called them, explained what I thought might be the issue, and she said bring it on in. The very next morning I dropped it off, he had it up on the lift and quoted me a fix. Had it fixed within HOURS. I am thoroughly impressed. I had him do a few things we hadn’t discussed before hand and he still knocked it out in a timely manner. These guys were friendly, informative, and Ian was no nonsense. He was incredibly quick with turn around, answered all my questions, and pointed out things to have checked in future, and didn’t charge for things that didn’t need to be done. Great prices, knowledgeable, and honest. It’s what we need in mechanics these days. They’ve earned my business. Give them a shout these guys are great.Also, big thanks for these guys giving discounts to Veterans and First-Responders. It shows the patriotism through and through. Hats off to you all.

Ja
Review №51

Professional, friendly service at a fair price. Theyre always busy so expect to make appointment.

Da
Review №52

Great place Great work

ta
Review №53

Great customer service!Best automotive repair service in Roseburg!

Ki
Review №54

This family owned business in my neighborhood is great. Ian does good work and the prices are fair and reasonable. I highly recommend Patriot Automotive. You can trust them to do honest work in a timely manner.

Di
Review №55

Thanks so much for the quick diagnosis and repair of our RV. Back on the road within a day at a minimal repair cost. Very friendly owners and a clean shop. Pride in ownership.

De
Review №56

Fast and friendly service. Very fair price. Cute puppy :)

Da
Review №57

Thank you, Ian and Julie for doing great work on our Escape and being honest with us about its diagnosis. I never worry Ill be taken advantage of when our vehicles need help and I know itll be fixed right!!

Lu
Review №58

Knowledgeable and friendly! They’ve always treated my friends with respect and gone above and beyond to help them out. Can’t recommend them enough!!

Pe
Review №59

These guys are the best! Twice recently Ive had to take my vehicle in, and both times the problems have been diagnosed and explained in an honest, straightforward manner. No up-selling, no confusion, just the facts. Cant recommend them highly enough.Its always difficult to find a *good* mechanic; now that Ive discovered Patriot, I wont take my vehicle anywhere else.

Do
Review №60

#1 Fast Dependable Friendly Service. Family owned and you can count on getting the best service for a reasonable price. I wouldnt take my vehicles to any other mechanic.

Go
Review №61

Totally recommend Patriot Automotive. My family and I drove all the way from Eugene, Or I recommend them to anyone in Lane County. They were knowledgeable, quick and professional A+++++

Lo
Review №62

I recently had my engine light come on so I took it in for repair. They got me in right away and stayed after closing so that I could take my car home that day. They took care of the problem and I was very satisfied with the service. This shop is very fast, honest and reliable. They also gave me a military discount which was so awesome! No one has ever done this in Roseburg!!

Ta
Review №63

I was very pleased with the service I received. They are fast and reasonable.

De
Review №64

My husband and I were very pleased with Patriot Automotive. We had such an odessy dealing with a different mechanic this last week, whose professionalism and expertise left something to be desired for. Luckily, we found Ian and he really came through for us. He not only fixed the mess the other mechanic made, but finished the job in an hour....something the other mechanic couldnt get finished in the week he kept our car. We couldnt be more happy with Patriot Automotive! If you want someone who knows what theyre doing, with excellent professionalism and customer service, I highly recommend these guys hands down!

Je
Review №65

The guy knows what hes doing

My
Review №66

We will only take our vehicles to Patriot Automotive. They stand behind their work. Great people to work with, very caring.

Ki
Review №67

We were extremely happy with the work Ian did for us! He did the work quickly and the price was very reasonable! Patriot Automotive is the only place we will take our vehicles from now on!

Wi
Review №68

I took my 05 BMW in to have the driveline replaced. Ian and Julie told me that they were not sure if they could get it done tomorrow. Not only did they get it done right away, but Ian also noticed a miss and took the extra time to do an initial diagnosis to let me know what I may need done to fix the miss. I have already told others to take there vehicle(s) here. The shop is kept clean (attention to detail), the service is great and they treat you better than family! Oh, I almost forgot to say they also offer a Military Discount.

Mi
Review №69

We appreciated being able to get in on such short notice. Patriot diagnosed the problem quickly and professionally. We will be back to Patriot!

Fr
Review №70

Ian and Julie are two of the most understanding and helpful people we know. Ian has done a tremdous amount of work for us on a car that should have been put down. They have always got us in right away and got the job at hand done quickly and most importantly done right the first time. We can honestly say that as a business they know what they are doing and how to treat people. Also thanks for honoring our Vetrans with the discount you offer for those who have serve.Thanks for all you both have done it’s greatly appreciated.Frank&Laura

Re
Review №71

Superb service! Friendly. Cleanest garage including bathrooms.

Da
Review №72

Very knowledgeable..take your vehicle there with confidence.

Ch
Review №73

We were recommended to Patriot Automotive by the local Autozone for my Volvo. I’ve always had trouble finding reliable and trustworthy mechanics who know how to work on Volvos, so I was happy to be recommended to him. He fixed my air conditioner issue very quickly and for a great value. I am very pleased with his work, and I will be back to him to fix my other Volvo problems!

Ro
Review №74

Honest, integrity, professionals yet warm, welcomng and caring. Not just put to nake a quick buck!

Li
Review №75

They were Awesome helping me with a problem.

ma
Review №76

Fixed my Honda CRV fast and affordable. Great people and great service. 👍 👍

Ta
Review №77

Stopped by to have him check my AC that wasnt working found out it was a relay he had the part sent over & installed I was back on the road in 30 minutes. Highly recommend

Ja
Review №78

Patriot Automotive in Roseburg, Oregon is fantastic.Ian is very experienced and HONEST!They go above and beyond for their customers.

Ja
Review №79

Honest mechanic who knows what he is doing. My nephew had his car at a different auto shop in town for a week. They finally got tired of the bs and picked up his car and took it here. Ian had the car fixed and back to him on a little over a hour.

Th
Review №80

They were readily available super helpful the mechanic is knowledgeable his wifes office staff is amazing very knowledgeable and friendly they both have very much integrity and I would recommend 100% Honest, fair and a great team!

Ma
Review №81

Patriot is what a small town mechanic shop should be. Ian and Julie were very professional and understanding when I brought my truck in for a sudden unnerving noise in the front end of my Ford F150. Ian diagnosed what was wrong and fixed it and got me back on the road asap, I am so glad I went there. Ian at Patriot is my new mechanic!

Ta
Review №82

My friend Patrick was very happy with the service he for from this company . Would recommend it to others.

Di
Review №83

Good service great peiplr

Ja
Review №84

Fast service! The repairs were done in a couple hours.

ro
Review №85

Absolutely awesome!

Mo
Review №86

Excellent service respectful and fairly priced

Wa
Review №87

Brought our car in today to have the radiator hoses changed.Very reasonable price very fast and efficient.

Ka
Review №88

Sister visiting in town Monday morning Ian quickly diagnosed the problem and made the repair. She was back on the road by noon.

Da
Review №89

Quick and honest.

Jo
Review №90

Awesome people fair, honest !!!

Ch
Review №91

Fast, efficient, and affordable.

Mi
Review №92

Very Fair!!!

Br
Review №93

I was traveling through the area and my car was overheating on the 5. I called 7 repair shops in the area that told me they couldn’t look at my car that day. Patriot was more than happy to help someone in need traveling through. They gave me excellent service at a fair price. Very trustworthy and honest. Very friendly and they have the most adorable dog as a bonus if you have to wait there. I was in and out within the hour. Wish I lived closer and could use this repair shop as my regular place. Would consider driving the two hours if I really needed some work done.

Information
52 Photos
93 Comments
5 Rating
  • Address:1053 SE Stephens St, Roseburg, OR 97470, United States
  • Site:https://facebook.com/Patriot-Automotive-1858274557595021/
  • Phone:+1 541-673-0500
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations