This was my first visit. I I needed an eye exam and new glasses. I found the place immaculately clean and sanitized. Everyone I worked with was professional, friendly, extremely knowledgeable, prices were what I expected, great supply of frames, every moment in the office was a treat! Never have I felt so great having a medical procedure.
I came in to have lenses put into a frame I had purchased online. I was warmly greeted by Carley and Victoria. They both were so sweet and eager to assist me with honest feedback. They showed me a few other options since I was a little undecided but ultimately helped me order a pair of glasses Im sure Ill love. I will definitely come back here when its time for my next exam and glasses! Great job ladies!😊
Honestly, a very nice visit. I enjoyed the background music. The employees were super nice and patient with me while I was trying on different pairs of glasses. The exam was smooth and Pablo was super nice when I kept blinking while he was trying to get my eye pressure. All in all. Would definitely recommend coming here. 10/10.
Omg, this place is great! From the front desk to Dr Moulder to the optician, Victoria, they are AWESOME!! It doesnt hurt that my insurance covers a lot. This was our first time here, and it was very warm and engaging. My son is 8, and he even loved the exam before seeing Dr Moulder, and had a great conversation with Victoria about cars and his favorite basketball player. WINNING!!
Great service and fast! Been using them a couple years and never have a problem. Contacts, glasses always arrive on time and right. Exams are easy and Dr. Ross is great, as well as all the associates that work there.
Great doc! Victoria was also wonderful! She was super sweet & very knowledgable. Ive never enjoyed wearing contacts before today!
Best eye Dr experience I’ve had in a long time. Victoria was the best! I finally have cute glasses!
Great experience at TSO!! Staff made getting my new glasses a breeze. Dr. Moulder is down to earth and takes the time to talk with you through your eye exam. The turnaround time was quicker than expected for my new glasses which was great. Will be back for my eye exams and when I need new glasses.
Great location with very helpful people, they will work with you to make sure you get what you need and meet all expectations. Great prices highly recommended overall fast and easy process.
Such a wonderful experience. The staff is friendly and knowledgeable and really helped make it a pleasant experience. Highly recommend.
Best eyewear experience of my life. I have been wearing glasses for 35 years, and this is the first spot that did not try to sell me on every upgrade. Felt like family!
Great experience with our daughters glasses. Dr. Is very thorough and great with kids. All staff have been very friendly and helpful.
Dr. Moulder was great! He was so patient with my 6 year old. Explained everything so clearly that he could understand. Staff was friendly as well! Highly recommend.
Kenny made my visit easy. He followed through with helping me get the glasses I just had to have!! He went the extra mile to make it happen. Thanks Kenny!! I’ll be back for another pair!!!
Dr. Moulder is amazing! Takes time and shows he cares for his patients! Victoria and Carley are the sweetest. They make your entire experience fun and enjoyable!
Wow. Love the staff. Dr is 5 star. Dont waste time at the discount places. Cant say enough good.
Thank you Kenny for making my family feel like family at every visit. Being new to the area and having young kids you guys definitely made the transition smooth and easy.
I brought my son and had an awesome experience! Everyone from the front desk, the manager and the doctor were fantastic. My husband and I will be back for sure!
Highly highly recommend coming to TSO Rockwall location, everyone is so friendly and very knowledgeable. It’s hard picking a pair of glasses but Carley was very helpful and honest. I will definitely come back!!!
Wonderful experience! Kids loved it. Will definitely be back. Carley and Dr. Moulder were so much help! I highly recommend TSO Rockwall.
Always a great experience here. The staff, especially Victoria, and Dr are very friendly and knowledgeable, .
Amazing service! Staff was polite and helpful. Clean and comfortable office
Service was awesome and very knowledgeable. Definitely would recommend to others. Awesome.
Wonderful service from the moment we walked in the door! Well worth the drive from Allen.
I’m pleased with my service! Knowledgeable and fast!
The doctor has the best chair side manner. Kenny is the best manager Carley and Victoria are the bomb opticians they are a fun group to go see.
Dr. Moulder and Carly took such great care of us!!!! Highly recommend coming and seeing them for all eye care needs.
I have been a patient of Dr. Moulders since 2019 and I have been very pleased with him and his staff. In 2019 I purchased a years worth of contacts and the entire process was seamless. In 2020 I purchased a pair glasses with clip on polarized sunglasses and that was a great experience as well. They haven taken the vision insurance I had (Avesis) each year and we didnt have any issues with them explaining to me what my costs would be after benefits were applied. Kenney has done a great job especially this year when I was trying to see if Lasik was a possibility and if they could still find away to take use my vision insurance before it lapsed. Victoria has done a great job in offering an alternative of using the frames I purchased last year and converting them into blue light blocking glasses while still being able to use the polarized clip on sunglasses that came with my frames. Tara (I believe that is her name) had done a great job helping me pick out these frames last year. Dr. Brier went above and beyond when I had a swollen eye last year. He told me he would do an emergency evaluation free of charge b/c he was more concerned about my health than sending me to an ER or Urgent care who didnt specialize in eye care. They have an awesome office, not only in appearance but clearly in their staff. I can also appreciate them being advocates of sanitizing and social distancing and mask wearing. So yes, I would definitely recommend TSO Rockwall to anyone. I even referred them to my mother who will be coming in before the year is up!
My daughter and I both see Dr. Moulder at TSO Rockwall and we love it here! Always a great experience with a lot of frame options as well as wonderful customer service by the staff!
Best eye doctor in the Dallas area (Rockwall). Dr. Moulder and his staff were extremely professional and knowledgeable. The store was very clean and there was no wait. His staff knew all about different lenses and their pros/cons like blue blocking, etc. Dr. Moulder was very friendly and explained everything I had questions about thoroughly. Great experience.
I would give zero if I can. Not happy. Three of our family member were the customer with TSO, planning to take my other child there as well, but decided not to. I had my glasses scratched but I took back to store to see if I get my lens changed. I was told they would be able to order a new pair with some payment. My husband broke the glasses but he didn’t know what benefit with store and threw the glasses coz it’s shattered. I called TSO and asked if they would be able to order another set like mine, they refused to do so, staff have to see the broken lens as proof. We as family of four decided not to go back to TSO.
Quick service, but did not feel rushed while picking frames. Everyone was very helpful.
Great staff, excited to get my new glasses.
First time here. Everyone very helpful and informative. Definitely recommend and will be coming back.
Super friendly! And nice.
Great service!!! Excited about my new glasses.
Incredibly friendly and made the whole process super easy.
The entire staff was pleasant and fun to work with!
Great experience, extremely helpful.
Such nice people and so helpful!
So glad to have found this perfect family friendly place. As luck will have it, I believe this be our forever place. From my toddlers to my teen, the entire staff made all of us feel right at home. They had patience, kindness and true compassion. We were treated not only as patients that came to a business, but as family that will return. Thanks TSO Rockwall for making my family a part of your family. Best experience hands down. If your looking for a place to be familiar face and not just a number, this is the place to go. Love it... Small town hospitality.
I brought my very strong willed 3 year old in today. All of the staff was beyond amazing with him! So patient and sweet. They motivated him through every step of the process. Thank you! :)
Dr. Moulder was very thorough in his examination. I felt extremely at ease. Him and his staff made me feel right at home. Dawn was truly amazing as well. She took the time to help me pick out the frames I wanted, without feeling rushed. She was very knowledgeable and patient. If you are looking for an eye doctor that truly cares, you should give Texas State Optical a try. You won’t regret it.
After lots of research on internet, we decided to visit TSO Rockwall for my son’s eye checkup. We had great experience here at TSO Rockwall. Wonderful Dr. with great people skills, Dr. Moulder is the friendliest and thorough optometrist Ive experienced with. I am also planning to take my appointment here for eye checkup. I will recommend all my friends and family to Dr. Moulder for their optometry needs.
Overall, my family and I had a great experience at TSO Rockwall. From the front desk with Norma, the exam with Dr. Moulder, and visiting with Dawn for eyeglasses, everyone was great. Office was inviting and clean. Would have given a 5-star if it wasn’t for the hidden cost of the screening photo which wasn’t covered under our insurance and never told that it was extra. Wish that cost was told up front prior to the screening. However, the office was kind to waive that fee for our first visit. We do plan to come back for our annuals.
They did the most complete eye exam that I ever had (and believe me, I went to many other places before). The lady in front desk is very kind and everyone who was there was very professional. I also bought there my glasses, and I will have them in 2 weeks!Thanks for having such an amazing service!
I am so thrilled to have found this place! The entire staff was very friendly, personable, & helpful! Dr. Moulder gave me one of the most thorough exams (possibly ever) & I am completely satisfied with my prescription for the first time in a long while. He is a great listener & is incredibly knowledgeable. This will be my go-to for eye care from now on! I highly recommend them!
I was very impressed with how this office is ran. They are very organized and thorough with your exam. Also they are very explanatory. They make sure you know what you need and what you are getting.
This was an amazing experience, and what a Group!!!!! They were very friendly, courteous and the whole process from start to finish was excellent. I had a complete medical exam and was fit for glasses at the end. Dr. Moulder was the nicest ever. I highly recommend Dr. Moulder and staff to everyone.
A co-worker recommended Dr. Moulder to me and I was not disappointed. The whole team at TSO worked to make sure that both my contacts and glasses gave me the best vision possible. After wearing my glasses a couple of weeks I wasnt seeing as well as I thought I should. I went back and they got me fixed up with a few tweaks on my lenses to meet my needs and make my vision just right. I highly recommend this dedicated team. Their customer service cant be beat. Oh, and I got the cutest frames Ive ever had! I love them! Their price was very reasonable as well.
I highly recommended this place. The entire staff was so kind and helpful and everyone was very patient with my 5 year old. I also felt like the exam was very thorough and things explained very well. I am so happy to have found this place and I will recommend them to everyone!
They have a terrible warranty program. There are much better warranties and customer-friendly businesses in Rockwall. We used TSO because of the proximity of the location to our home. They performed an eye exam with a retinal scan/image for my 15-year-old. They told me it was part of their routine eye exam. This is not covered by insurance so you are out of pocket an additional 35-40. We’ve never been required to get an image. We were also not informed on various lenses and what would be the best fit for the frame we picked out. The lens popped out of the frame rim within a couple of weeks. We sent off for repair for additional $25. While we were checking out for the repair visit, the new staff member informed us that the frame will never work with the lens my son has to wear. My jaw dropped. We spent several hundred dollars on frame and upgraded lens. We should have been told this BEFORE buying. After dealing with the glasses issue during COVID, we decided to go back and try to repair. We are barely inside 1 year. We contacted Kenny the manager. We were told they won’t repair them anymore because they had been repaired once before. Now, we are stuck with broken, upgraded glasses that no one will repair. Very poor customer satisfaction and service. I will notify corporate but wanted others to be aware of practices.
Such a great experience! Never have we been treated so much like family, 4 out of 5 of my family got fitted for glasses and contacts for myself, everything was so easy and explained well. We will never go anywhere else! Seriously wish we could give you guys 10 stars!
Very friendly, personable staff. Appointment was timely and safety precautions were impeccable given the pandemic we are experiencing. The price was definitely worth the quality and experience.
Excellent Customer Service! I have never been to an optometrist appointment where I left more knowledgeable and having had the right prescription than I did leaving TSO Rockwall.Wonderful experience for me and my family.I highly recommend their selection too! Weve been getting our frames from Warby Parker for years and are thrilled about making the switch.
The entire staff is fantastic. Everyone makes you feel like they truly care about your well-being and overall experience. I definitely recommend Dr. Moulder and his team.
I had a great experience here from start to finish. Dawn in particular was a great help to me. I came away with way better than I expected. The incredibly friendly and knowledgeable staff made me very comfortable choosing TSO as my go to eye doc.
Great service!
Best experience I’ve ever had!! Staff was super friendly and informative. Dr. Moulder was very detailed and put us at ease. Got an appointment the next day and there was no wait. We really learned a lot and will for sure be back!!
Excellent doctor and staff. My exam was really fast but extremely thorough. It made me, as a patient, feel important and that my needs were put first. They have great selection of frames and select contact lenses for you to try. I highly recommend this location!
The staff was friendly and attentive! They also had a great selection of designer glasses. Very impressed!
Me and my family are glad to have found TSO office here in Rockwall. Their office staff and doctors are awesome. They are so helpful and have a great customer service I ever have. They are excellent!!! Highly recommend their office to everyone!!!
I am very pleased with this office. They have an amazing staff and wonderful Doctors. I am very happy that I found this eye clinic. I couldnt be more pleased with my eye exam and new glasses. They are very thorough and know their profession very well!!!
Great Doctor and Staff. I received a very good and thorough exam. The doctor went over everything with me, and I felt like they really cared and that I was important to them. They have a lot of glasses to choose from. I can highly recommend.
Amazing experience! The whole staff is great!
Absolutely an amazing experience. EVERYONE there is awesome and friendly, knowledgeable and kind. I want to thank all of you for making this a wonderful visit for my daughter. Best staff.
I was very pleased with this office--doctor and staff. I got a diabetic eye exam, new lenses and frames. I love my new glasses and very much recommend this office--exceptional service when I was picking out my lenses and wonderful selection of frames. Top-notch!
I just want to say that Dr. Robertson is the best eye doctor! She is very experienced and thorough! She is very friendly and takes the time to explain and answer all your questions. They also have a great selection of frames! I totally reccomend TSO of Rockwall and Allen.
First time going there and everyone was so welcoming and made me feel so comfortable! Everything it new, clean, and high tech! Great selection of frames and options! Everyone is so nice willing to answer and explain anything throughly! Great job everyone at TSO Rockwall!
I really like this place. The staff is always friendly and helpful. It is also helpful that they are open on Saturday
I went in about a month ago for my visit with Dr. Hina - shes so fantastic! I was originally a patient of Dr. Reids up in Allen (hes great too, BTW) and Im so happy they opened their practice here in Rockwall! The team was very friendly and greeted me with a big smile when I walked in, the office was nice and clean, and the exam was quick but definitely thorough. I highly recommend that if youre looking for a great optometrist in Rockwall that you check out TSO Rockwall and see for yourself. ;-)
Staff was friendly and welcoming. They answered my questions with ease and they gave me a thorough examination. Awesome job
This office had amazing customer service! Everyone I dealt with went above and beyond to make it a positive experience and save my day. They will be my eye dr forever!
I do not normally take the time to write reviews when everything is great but thought, why not? When you have bad service you are more likely to write something but I really enjoyed my experience so far with TSO Rockwall and their staff and wanted everyone to know! Dawn was so helpful when it came to picking out my frames and the rest of the staff were so friendly! I felt so welcome and even when I had a nose piece come off, they took care of me quickly and replaced both to make sure there was no problem. My previous eye doctor did not even know I was their patient, therefore the reason I changed. I do not get any feelings like that here. You almost feel like part of the family! Thanks for the great service, the newest technology and most of all the great personal service you give!
1st time using this store. Very nice and personable ladies
This is by far my favorite optometrist. I dont even live in the area but this will be my go to from now on.Attitude 5/5Affordability 5/5Cleanliness 5/5Professionalism 5/5Knowledgeable 5/5
This office is so friendly and thorough. They have an excellent selection of eyewear including Costa sunglasses!
WOW! What an wonderful and refreshing experience! Finally a GREAT clinic with a great staff, great selection, friendly and helpful people and lastly and most importantly the BEST DOCTOR I have ever had! Everything from when I walked in the door to when I left was picture perfect without ANY slips or confusion. I was greeted by Stephanie and seen at exactly my appt time (NEVER HAPPENS anywhere else) and then took my pre-exam testing with Wasiq who was very friendly and informative. Afterwards, I was seen by Dr. Robertson who was very professional and made me feel at home with great conversation and a pleasant short tutorial on how to properly care for my vision and wear contacts. I am so thankful to have found this clinic in Rockwall as I am a patient for life here.
AMAZING!!!! Everyone was so incredibly sweet, helpful and super nice to work with!! TOTALLY RECOMMEND!!!
Clean, friendly and punctual!
Fantastic!