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SEPHORA inside JCPenney
1015 E Interstate 30, Rockwall, TX 75087, United States
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SEPHORA inside JCPenney
Comments
Ca
Review №1

The store had a neat and organized layout. I find that their staff is friendlier than the Ulta in this same plaza so I prefer to shop here. I bought one of their brushes which feels sooo soft and really comparable to higher end brushes. I asked for a sample and the young lady was sick and courteous. The Sephora store in located conveniently close to the exit in the JC Penny store. I will come back and shop here for sure since it is closer to my place and conveniently located near the interstate AND inside of JC Penny. Also, they carry Fenty and a great plethora of brands that have multi complected and varying shades for ALL skin types, tones and shades.

D
Review №2

This place is a true crash n burn at best. I say; if you was to find something you wanted to buy. You would have to stand in line 30+ minutes to check out. Cashiers are slower than postal worker and that is SSSSSLLLLLOOOOOWWWWW

Th
Review №3

Its a smaller store but it has everything the others do and the sales ladles are very knowledgeable about the products.

Je
Review №4

I am very displeased with the service I received. I walked into the store, I got no greeting, no one offered to help. There were too ladies sitting at the front just talking. I didnt pay any mind, but I did need assistance. I am an African American woman, I feel like that this is needed information for what comes next. In walks a white woman, she was welcomed, she was offered assistance. One of the girls looks over at me and then just stares to make sure Im not stealing is this is policy for your store to treat people of color this way?

Ka
Review №5

JC Pennys Very Nice Store...

De
Review №6

Great customer service and huge savings right now....

Al
Review №7

Charlotte gets this place 5 ⭐️‘s. I’ve probably seen her like 4X and her energy is amazing! Sheets find what I need, not what I want and it’s always perfect fit. She is a gem! So valuable and I hope this company knows and appreciates that.

Na
Review №8

Found everything I was looking to purchased at other stores.... love this store!

Ke
Review №9

I just have to say how unbelievably impressed I was with the young lady named CHARLOTTE!!!!! She is fantastic!!!! Not only should I have listened to her the first time around I made a second appearance a week later only to take her up on how amazing her knowledge is on all the products. Sometimes there is just TOO many options. She even stayed around while on her break to help me:) and even rang my items at the counter... definitely dont let her leave EVER. So happy about my purchases. Thank you so so much Charlotte!!!

Ca
Review №10

Laura is so sweet & helpful! She’s been my cashier the last few times I’ve visited and she always makes my shopping experience enjoyable.

mo
Review №11

Very very friendly was even willing to make me of sample so I can try before I purchase luv the lady energy in the store shes a sweetheart!

Fu
Review №12

Poor customer service with Sephora employees playing on their phones, chatting with friends, and eating on the clock. Employees working in the health and beauty industry should have a professional appearance and look like they shower. This is the worst Sephora location I have shopped at.

sa
Review №13

The employees here are so helpful and professional! you can tell that they really care about helping you find exactly what you need. clean and friendly store with phenomenal customer service!

Ga
Review №14

I would give this location less than 1 star if I could. First off, I would just like to say I have always had a great experience ar Sephora and have been coming here ever since I was 16... but this particular location disappointed me. I called to schedule a custom makeover, and the woman that I spoke with was trying to see if she could squeeze me in for a same day makeover and made it seem that she was going to be able to. She told me to call back in a bit to see what time. I then called back and she answered and put me on a brief hold.. only it was 15 minutes later and she didn’t return. I hung up and called back and another lady had answered and I told her my situation and then she said “ oh sorry we are busy. We didn’t know anyone was on hold.” The whole time this woman was laughing for some reason, while she was attempting to apologize about the situation. First off very unprofessional for a worker to be laughing at the situation where a good customer isn’t satisfied and frustrated at the situation. Second off, she didn’t attempt to do anything to make it better. I will never return to this location. VERY DISAPPOINTED with the workers at this location.

Sw
Review №15

I saw tis won women up there at that there sephorer and she sure was a QT I thunk er name startsed wit an A shoot I dont have no other reason yo go in there but I did and she was nice like rice and butter on a sunday toast man u no what I mean with a side of pinaples and sume good old gravel and biscutes

Ch
Review №16

Always clean and the staff is awesome. Very knowledgeable in the makeup they carry and always willing to help you out. The selection is iffy, of course they dont provide the complete offerings of a full size Sephora, but they do have a decent selection. My wife always stops here in Rockwall.

Pa
Review №17

I had such a wonderful experience today at sephora! I dont know a lot about make up, especially the higher-end kind. Macey helped me pick out the right shade for my eyebrow pomade and even showed me better techniques to put it on! I was pleasantly surprised with how sweet and helpful she was! She gave me her honest opinion on products and helped me find everything I needed! I will definitely be back.

Sh
Review №18

This location cant do full tutorials. Also, they never called me back about an appointment. This customer service is lacking in quality and professionalism. Not happy!

Gl
Review №19

I went to Sephora because I was in need of a good foundation, Ms. Laura matched me w/ a Fenty foundation and very helpful! She also recommended a blush & bronzer and caked my entire face! Ive been to Ulta and Mac and customer service was terrible! I left very happy & pleased.

Ja
Review №20

I go here to buy my girlfriend make up from time to time and they always treat me good.

Br
Review №21

Four stars only because they dont carry all of the brands available due to them being inside JCP. I shop at least every other week, and by far Macey is the sweetest and friendliest. We could talk makeup for hours. She knows her products and makes you feel at home when you shop by referring to your name. Sephora is my favorite beauty store, I just wish this location stocked more brands. Macey gives superior customer service, which makes it worth while to shop there.

Ds
Review №22

Not enough employees to get help.

Em
Review №23

I have had an amazing experience each time I go. This last time one of the young ladies working their gave me a makeover and helped me learn a new technique :)

Ro
Review №24

Everything was great

Li
Review №25

The best makeup place I ever been to

El
Review №26

Its a nice place, but expensive.

Su
Review №27

Spectacular

Information
30 Photos
27 Comments
4.1 Rating
  • Address:1015 E Interstate 30, Rockwall, TX 75087, United States
  • Site:https://sephora.com/happening/stores/jcpenney-at-plaza-at-rockwall
  • Phone:+1 972-961-9239
Categories
  • Beauty supply store
  • Cosmetics store
  • Perfume store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–6PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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