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Horizon Auto Center
5335 Horizon Rd, Rockwall, TX 75032, United States
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Horizon Auto Center
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Be
Review №1

I had a headlight out on my van. I was at another shop getting new tires and asked them to fix it for me. They tried but said it wasn’t the bulb and thought it was a sensor or something else. Went to Horizon and they got it fixed right away. It was just the bulb. Very professional and friendly.

Ta
Review №2

My vehicle died in the Tom Thumb parking lot and I had it towed to Horizon Auto. The fix seemed easy, a starter and a control module. It wasnt the case, my used vehicle was from the the NE, and it has some corrosion to include a ground cable that was making things a bit crazy to trouble shoot. The fine techs at Horizon figured it out, replaced the bad ground, returned the new starter because it wasnt the starter at all, and got me back into my vehicle. I appreciate that it wasnt the fast in and out and then the laundry list of parts game, they took the time to figure out what was really the issue and corrected it!

Fi
Review №3

Heath, Devon, Joe, Mark and Angela have been Wonderful to work with! We look so forward to continuing working with their whole team in the future!! Thank you all for your great help!

Je
Review №4

New to Texas and I needed to get an inspection to register vehicle. I didn’t make an appointment, walked in and waiting room was full and they still had me back on the road 20 minutes later. Thank you for the prompt service.

GE
Review №5

What a pleasure to do business with a professional Auto Center like Horizon. These guys really have it together with estimates printed out so you can understand what you are getting, appointment setting is quick and easy. They value your time and their time. The work is excellent, done right with quality parts and fluids, and vehicles are returned on time as agreed.Last week Horizon did two cars for me which have had way less than usual mileage put on them this past year. Fluids get old and need changing whether you drive them regularly or not. Its smart to change them before problems occur. Heres what they did on my cars:2014 Toyota Avalon 34,000 milesBrake System InspectionCooling System Fluid FlushOil and Filter Change2008 Dodge Durango 116,000 milesOil and Filter ChangeCooling System Fluid FlushPower Steering Fluid FlushDifferential Fluid ExchangeAutomatic Transmission Fluid and Filter ServiceReplace Spark PlugsI am confident that they stand behind their work, and I will continue to give Horizon Auto Care my business.Gerald B.

Bl
Review №6

Good work, good people, good prices. I’ll be back again!

Ke
Review №7

Great place to have your vehicle serviced right. This is my go to place for all my vehicle repairs, it’s done right and returned on schedule. No greasy residue marks left on the paint or interior trim.Highly rated ... even for the most discerning customer

Ja
Review №8

On my C3 Corvette suspension. The work you did was exceptional, and I found everybody professional I really like the way you stay in touch with me keeping me updated. Got more work to do on my pick up, I have every intention to use your shop again. Thank you Ken

Am
Review №9

I brought my car in and left it because I felt pretty sure that I needed a total brake job. They called me at work to tell me that I did not need my brakes replaced yet and told me the exact mm thickness of brake pad remaining in front and rear. I mean...to know that there’s this much honesty and integrity going on at Horizon Auto...I’ll def return when it’s actually time for the work to be done AND now that I’ve visited them and learned about other services they offer, I’ll be switching to Horizon for more of my car care. Also, they were super helpful with transport between Horizon Auto and my second car at my home.

Ty
Review №10

I looked up this shop on Google and they had almost a 5 star review. They are located very close to my house which was also a plus. When I originally called I spoke to Matt who was very nice and professional. He helped me the entire time my vehicle was with them. They got me in and out at a reasonable price with no issues. My car runs better than ever now and I am very happy with this shop. 10/10 for sure and I will be recommending this shop to anyone that needs work done. Thank you guys for doing an amazing job! I will be coming back here in the future.

Ha
Review №11

Best place to service your car. They finished mine with in few minutes. Manager is very helpful. Thank you Horizon Auto Center. 5 star plus!

Li
Review №12

I have used Horizon Auto Repair for years. Very good service, friendly, fast and always a fare price.Thank you for a great service.

De
Review №13

We have used Horizon Auto Center for years - Devin Henry is our Service Advisor - we love the professionalism and care we always receive. Always great service, fair prices, and never any surprises. We trust them completely - that is not something that can be said for many auto service centers! Dennis G.

Ma
Review №14

Been going for years but last experience was very disappointed. One week for a tune up? A bunch of excuses

Ja
Review №15

Friendly & knowledgeable mechanics...Hassle free service in a timely manner.Professional honest shop 👍

Sh
Review №16

Decided not to fix my 2006 Mini Cooper due to extensive fixes. Matt was great in helping me transfer my car to Cars for Kids. Great place for foreign cars. Keep one informed!

Ma
Review №17

These guys are great! Very professional. Love working with local, non chain kinda places. They will take care of what you need...not what they want to sell you!!

Ca
Review №18

Thank you Horizon for repairing my car quickly and for a reasonable price. I now have a go-to auto shop that I can trust. Matt T. was very professional and honest and explained everything so that I could understand and there were no surprises or hidden costs. Very satisfied!

Pe
Review №19

Its not often both of our cars have problems at the same time but ours did! The folks at Horizon went out of their way to help us out to get us going again!! Many thanks to the whole crew!

FO
Review №20

It’s the place that’s I will always take my car! I’m treated with respect and as if I own a Maserati! 🥰Thank you Horizon auto for taking care of my car! And an EXTRA THANKS for the reasonable prices!!!What a deal for a new set of tires for a BMW X5!

Ty
Review №21

If you’re looking for a quality shop with great service, this is the one. They got me out much faster than my past shops I’ve been to. Matt was the person helping my family and I, he did a great job servicing us; very respectful and knowledgeable about the questions I had asked. 5/5 recommended

Wi
Review №22

Ive been there several times and had no problems w/ services. ill reccomendthem highly.

Di
Review №23

Very honest and professional. And flexible with scheduling. Also, pricing is very reasonable

te
Review №24

Mack was very nice, and helped me with my exhaust pipe. He found a way to fix it at no charge, where other places would have definitely charged me. I appreciate his efforts to get me fixed up very quickly! Alan

Mi
Review №25

I would give them a 90 out of 100. They would have received a higher grade had there not been grease all over my drivers door. Other than that, they did a good job at a reasonable price.

Ch
Review №26

A few hours after I left the shop my low oil light went on. I checked the oil level and it was empty. Someone skipped the adding oil step in the oil change process. I had to go to Auto-zone to put at least 1quart in since Horizon closes early on Sat. I have been a loyal customer for years and they have always done a great job, so I anticipate they will resolve the issue come Monday. UPDATE...Devin was great, took care of their mistake first thing Monday morning!

Br
Review №27

I went to these guys with a check engine light problem and had some engine work done. They had to replace 2 knock sensors inside my engine. So I went to go pick it up and after I left my check engine light came back on. Come to find out they were faulty parts. But, under there warranty that they have everything was covered. So they replaced the faulty parts FOR FREE!!!!I COULDNT believe it. There Customer Service is outstanding and I couldnt have been happier. I definitely give them a 5 star rating and will definitely go back. Thanks for all the help Joseph!!!

Co
Review №28

Wonderful service. Excellent professionalism. Knowledgeable. I for sure will return. This was unplanned, an emergency, and they quickly got my car serviced and me on my way. Did I mention that they are all so nice, pleasant and polite? My highest recommendations.

La
Review №29

Caution!!! The mechanic? (Dakota) left two gaskets on the oil filter. This tells me he did not wipe off the mating surface. I got about two miles down the road and lost oil pressure and dumped oil all over the road. The mechanic had to bring a new filter and oil and change in a parking lot. I was told that the under carriage was pressure washed twice, this I do not believe fore I had oil dripping onto my garage floor when I got home and spent two hours under the truck and two bottles of degreaser cleaning up the oil residue. My billing hours are $100.00 an hour,do you think I will get paid? Dont think so. I could have saved money and got better quality at a jiffy lube. Joseph claims I get a free oil change next time. I dont know if my engine can withstand another quality oil change. $160.61 for what. We used to recommend the shop for quality work but like everyone else you earn the business the quality drops off.

Ab
Review №30

Horizon ALWAYS takes care of me. The guys are so helpful and friendly, but I usually always have Devin help me. He is accurate, timely, and I know my vehicle will always come out 100%! Take your business to Horizon and ask for Devin!

Ro
Review №31

As always they did an amazing job! They are honest and trustworthy professionals that will not overcharged for any services… I will always continue coming back.

N
Review №32

Fantastic service! Worked with Joseph to do touchless service. Everything was taken care of quickly and seamlessly. Definitely recommend!

Ti
Review №33

Have always had good results here. Honest, straightforward pricing and communication.

De
Review №34

Had to go back in because an addition to my shocks came undone after only a couple of months. They fixed it quickly no questions asked and of course without an additional payment.

Co
Review №35

Heath Hullett at Horizon Auto Center is always my go-to with my vehicle. He does an outstanding job of diagnosing any issues and being fair in the price to address said issues. Highly recommend this shop for a professional and fairly priced repair, maintenance, or vehicle concern you may have!! 10 stars if I could.

Ki
Review №36

My husband and I are new to Heath and I needed to find a place to get my car inspected before we left to go out of town. I found Horizon auto after doing a Google search, got off work early walked in to see if they could take care of my car and how long it would take. im in there were extremely kind professional and took care of business. They said that they could take care of it right then and they were done in less than 20 minutes. I certainly would recommend going to Horizon Auto!

La
Review №37

Excellent service. Kept me informed of progress. No surprises. Very nice friendly staff.

Le
Review №38

These men will get you in, and OUT! Mechanics, and Sales alike are VERY professional, and knowledgeable. Their sense of urgency, pricing, and professionalism is unmatched. Great job, Horizon! Thank you very much!!

Al
Review №39

Very personable and professional. Never used this place before, it was recommended by Car Toys. I was impressed. Just might have to go back next time I need truck service.

Ma
Review №40

My car was experiencing intermittent mechanical issues that were difficult to diagnose. Matt was an awesome communicator during the entire process, and the shop was ultimately able to diagnose and fix the issue. My car is now running smoothly and I felt like the price was fair. I appreciated the communication and transparency I received from Matt and team and will be back the next time my car needs servicing.

Ma
Review №41

Devin was beyond exceptional. He provided me with great service and feedback about my car. This was my first time in Rockwall but am willing to make this trip anytime I need vehicle needs!

Le
Review №42

Exceptional service for my Mercedes. The staff is very professional and knowledgeable. Very nice waiting room atmosphere. I will definitely return and of course highly recommend!

Ca
Review №43

Heath was such a great help and very Honest. Had my car up and running like new again. Thank you Heath

Jo
Review №44

As always, these guys are always helpful and professional. In addition, they are super quick. It is always difficult for me to take time to get routine maintenance done on my vehicles and Horizon Auto always take care of them quickly and efficiently. I have been a customer for years and they will always be my first call.

Gr
Review №45

Every time we come in to have one of our cars serviced, we have an excellent experience with Horizon. No matter how big or small the job, they treat us as though our car is priority even though they’re working on other cars that day. They’re always busy, but never too busy to make us feel as though we are the first customers of the day. Quality work. Superior customer service. There’s no reason to go to anyone else. They shine.

Ko
Review №46

Devin was outstanding within the custom service realm, as well as taking care of my vehicle. I will ask for him again! Great job!

Vi
Review №47

Horizon has been my go to repair facility for over a decade. As a veteran I appreciate having a reliable, trustworthy place when my vehicle is in need of maintenance or major repairs. Matt and the guys always treat me like family.

jo
Review №48

I had *Rain Guards installed* on one of my Vehicles I was 100 % Satisfied

Pa
Review №49

Always great service! Repairs done right the first time. Love knowing my vehicles are being repaired by real professionals.

Jo
Review №50

Very friendly and helpful staff! Very fair and they were quick!

Ja
Review №51

The service was great, especially devin in particular! He was very professional and got me in and out in a timely manor. Will definitely be back!

Sc
Review №52

Horizon Auto is my go to repair center for all of my vehicles. They are honest, comprehensive and punctual even with a large volume. Devin and the staff there are really fantastic. Thanks Horizon !

Do
Review №53

Ive been going to Horizon Auto for nearly six years and have come to trust their character and professionalism.

Ja
Review №54

Excellent customer service! Horizon Auto will get you back on the road quick without breaking the bank. Ask for Devin, he will get you taken care of!!!

Ge
Review №55

Good recommendation for side rail steps. Prompt service on time and expertly done.

Se
Review №56

I liked that I was able to schedule an appointment. That made it super convenient. Oil change and inspection was done quickly. Staff is very friendly. S. Pfeiffer

Ch
Review №57

Interrupted their lunch break to take care of a minor issue I had. In and out in under 15 minutes. Excellent service!

Du
Review №58

Last minute checkup on our sons car as we passed through town moving across country. Got us in and taken care of quickly, sadly were not able to correct the issue we had as the noise came back after we left. But dont believe it was any fault of theirs as they were inspecting suspension and we now think the issue is in the steering.

Sc
Review №59

The entire team at Horizon are terrific to work with. They always offer up solutions and their customer service is the best I have ever seen in the auto repair industry. I would not take my vehicles anywhere else.

Ge
Review №60

We have used them on several repairs and they have always treated us well. Always tried to get us the best price and fix only the problem, no up pricing. Devin Henry is my contact and he has always been courteous and listens to the problem and very efficient in diagnosis, parts, and pricing.

Au
Review №61

Honesty, for the last 12 years. We are thankful to have a mechanic we feel comfortable with.

To
Review №62

Took my Cadillac there running but running rough. Had an issue with the ECU fuel delivery. $1,200 later The car does not even run and the catalytic converter was removed from the vehicle. Car was running and drivable upon entering the shop. After they was done car would not start. They told me they got it started and its ready. I told them when I bring the car there it was starting and driving but running rough and I wanted them to get it running better. Fast forward about 5 months I got the car removed there and had to give them $1,200 for absolutely no reason whatsoever. They replaced a multi-spark which they had to remove because it wasnt needed and they changed the spark plugs and removed my catalytic converter. Thats it. I would have loved to give zero stars

Mr
Review №63

I recently moved to Heath-Rockwall area and I was looking for a shop to do a tune up on my vehicle. I did my research on Google and Horizon Auto Center had great reviews. I went to their website and made an appointment, that was quick and easy. They followed up promptly with a call to confirm my appointment and to find out more details about my visit. The day I dropped my car they were expecting me, the technician was very professional and courteous, he offered me a ride back home. They kept me informed about the progress made on my car and they completed the work on time. Great place to take your vehicle for maintenance, I will be bringing my cars here from now on.

Ca
Review №64

Very professional and great service. Matt was a huge help! Amazing experience and would definitely recommend!

ca
Review №65

The shop ran a full electrical test on my vehicle to make sure I had no issues... my battery needed a jump after the cold and I wanted to make sure nothing else was wrong. They didn’t even charge me! Thanks guys!

Ed
Review №66

Had inspections on 2 scooters. Very professional and timely

El
Review №67

We are new to Rockwall and needed to find a good place for our cars. I went to Horizon Auto after reading a lot of good recommendations on Nextdoor and I was very happy. Thank you Devin Henry for taking care of my car. I definitely recommend Horizon Auto.

Na
Review №68

This is the second time I’ve had the oil changed in my car at Horizon Auto. Before I had to drive almost an hour to the BMW dealership in Dallas. It’s nice to have a place in Rockwall that can perform maintenance on my BMW. It’s a very busy place, and everyone I have dealt with there has been very professional and friendly.

Mi
Review №69

Outstanding service! Took care of my repair quickly and explained to me the benefits of trick upgrades that were done. Highly recommend Horizon!

Br
Review №70

I was looking at getting a wheel repaired on my 2016 f150. Devin was able to help me out get it fixed with a fair price and a quick turn around.

Pe
Review №71

Devin always takes care of me and my vehicles. The whole crew is great too!They keep my vehicles running like they should.

Ju
Review №72

This is the place to get all your accessories for your vehicle! I was looking for a new exhaust for my Truck and Matt helped me with the right kit. Sounds great and couldn’t be more happy. Coming back for everything I need for my truck in the future.

Pe
Review №73

Brought my brand new Jaguar in to get a bad scratch fixed and they did it in no time. It looks brand new again like the scratch never happened! Thank you to Matt and the team for a pleasant experience. Will be back for any future needs!

El
Review №74

Were very professional and customer service was amazing! Matt was very nice and was a great help because I had a lot of things to get done today.

Ji
Review №75

Excellent service had my Mercedes SLS brakes done there they used all factory parts and saved me 2800 dollars

EJ
Review №76

I ride pass this place everyday and finally stop by to get a estimate. Professional, fast, price friendly and overall great service. I will be returning to get tune up. Thanks HAC.

Ka
Review №77

I went to get a state inspection, made an appointment and it was done very quickly!! Very happy with the service!

Ke
Review №78

Devin has serviced my car for many years, and has done a tremendous job each time.

Ja
Review №79

I brought my F150 in to have new running boards installed. I had talked to Joseph on the phone, and was welcomed by him when I arrived. He was very polite and professional. He immediately assigned someone to get started on it, and was done in a very professional manner.The job was completed in a very satisfactory manner, and in a very timely manner.I was impressed by the Company and Personnel, and the quality of the work done. I will definitely do business with them in the future, and Iwill definitely recommend Horizon Auto Center to everyone!James CoffeyEast Texas

Da
Review №80

Heath is amazing. Kind, compassionate and understands. Highly recommend.

Le
Review №81

Horizon Auto Center has taken good care of all of our vehicles, including my wifes 20+ year old Honda, as well as an old Infiniti. Ive used other places closer to home to try and service my vehicles and was always disappointed in the quality and cost of the work. Horizon Auto Center does Impeccable work every time, and is worth the drive.

Na
Review №82

I had my car inspected here. The workers were very professional and informative. My car was ready in less than 30 minutes.The coffee in the waiting room was amazing!

Ro
Review №83

I have been using Horizon Auto Center for going on 21 years. I have 6 cars and 2 motorcycles and I trust them with all of them. They stand behind their work and treat customers like family. Shop Foreman Heath Hullett and advisors Devin, Joseph and Matt are all fabulous and live customer service. Give them a shot and you won’t be disappointed.R Vavrik

Pr
Review №84

Excellent!Excellent!! Have been a customer for several years with several cars ! I always feel safe and secure when I leave because the work will be done correctly. Thanks from the bottom of our hearts.

St
Review №85

Outstanding experience. Would recommend to others all day every day!

Ma
Review №86

I used to bring my Mercedes into downtown Dallas until I was referred to them by an acquaintance. I’ve been using Horizon for about two years now and I must say that their professionalism is unparalleled. Devon has been my go-to person and he has proven to me that he is someone I can trust. I brought my car in back in December when the check engine light was on and they ran a very thorough diagnostic and emailed it to me. It was in a clear and easy format and Devon explained to me what I had to get done right away and what could wait. As a woman, you sadly don’t often get that kind of honesty when it comes to your car. I made the necessary repairs and have gotten the lifetime alignment from them, as well as all routine maintenance including oil changes and inspections. I won’t go to anyone else, Horizon is the best. Highly recommend for everyone but especially women who need honest advice about their vehicle. Mary Dichard (formerly McBride)

Da
Review №87

Matt was so professional and helpful! I’m definitely coming back!

Ke
Review №88

Great people here at Horizon Auto. My van is driving so smooth after a visit there!

Jo
Review №89

My go to guy at Horizon Auto is always Heath Hullett. Hes very knowledgably, professional and gets my cars in and out of the shop quickly.Ive been taking all of my vehicles to Horizon Auto Center for 6 + years and always trust that Heath Hullett will make sure the work and service will be done right and on-time!

Ja
Review №90

Highly recommend this shop. Very knowledgeable techs and the service fantastic.

Ke
Review №91

We trust the people and service provided by the Horizon staff. Were always very satisfied with the high quality results and friendly service. No need to go anywhere else for our auto repair needs.

Du
Review №92

Excellent, friendly service with a keen eye for detail!

Sh
Review №93

I had a bed cover installed and they got me quickly and had it all installed in a timely manner... Even though they were very busy the day that I went to get this done.

SO
Review №94

Friendly staff, but I was told that my vehicle needed extensive power washing to be able to identify oil leaks and was charged for about two hours of labor for it ($120+). Well after I jacked up the car after taking it home to be able to figure out what parts I needed to order it ends up being not power washed at all (or so little that the charge for it was basically robbery). Old caked oil still on the power steering rack area and transmission that would’ve been clean had it really been power washed and the engine bay in general looks like it hadn’t been washed in the slightest. I get that cleaning the engine wasn’t the main goal and it was just to identify the leak, but if you’re going to charge some over $120 to just power wash the engine at least finish the job and actually do more than 5 min of cleaning. I did more cleaning with my cleaner and paper towels in 10 minutes. Will likely take my car elsewhere next time. I did appreciate them replacing the valve cover gasket but that’s the extent of praise I’m willing to give.Edit: After getting in contact with Horizon they issued me a refund for the extra charge and were cordial and professional.

Na
Review №95

You guys are the best! Once again you have been able to take care of me in my time of need. I so appreciate your service and staff!

Ja
Review №96

They were fast and courteous and were able to find the parts I was looking for at very reasonable price

Kd
Review №97

They do excellent work at a fair price and the staff is super patient and caring with my 89 year old father. I highly recommend this garage.

Ch
Review №98

Employees were friendly, shop was clean and work was great. Highly recommend.

Da
Review №99

Was very professional and understanding. Matt promised us good and fast business and delivered on his promise.

Ga
Review №100

Quick & easy honored warranty, gave us money saving coupon!!

Information
100 Photos
100 Comments
4.8 Rating
  • Address:5335 Horizon Rd, Rockwall, TX 75032, United States
  • Site:http://horizonautocenter.com/
  • Phone:+1 469-698-8585
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Tire shop
  • Transmission shop
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:8AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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