Tone of the salesmen, Omar, posted a couple pictures of a truck for sale and the price was in the wheelhouse of what I wanted to spend.I had been looking for 2 months and everything was much too expensive due to the market price adjustments.The asking price was very fair and all of the staff was very easy going and a pleasure to be around.I very much believe that the dealership chose not to gouge on the price of the truck I wanted even tho every other dealership I looked out was doing it. I got the exact truck I had been looking for for months at an extremely fair price.Omar was very sincere and easy to work with. He made everything feel very personal with each step of the process.I wish I was able to get more for my trade in as I think it was worth much more than what was given. The price of the truck I bought made up for the amount I felt I should have gotten for the trade in.All in all I was very happy with the entire process. Again, all of the staff was helpful and polite even as the evening got late and close to closing time. I would definitely not hesitate to come here again for a vehicle purchase in the future.Thank you

Omar was great to work with. This was a corporate vehicle purchase and Omar understood and respected my time frame. Getting a PO set up, approved, and going through the steps it takes any large company to get a check cut and overnighted can take days.. Omar was very patient with me. I know they could have had that truck sold twice but he held it for me for our agreed time frame like he said he would. I told him I’ve got another truck budgeted so he’s looking for one more. Clearly I’ll use them again.

After a week driving the bronco sport a bubble/damage in tire appear in all tires inside and out and after 2 emails (no one answer)I drove there and service center and Techs said it was normal. This is not normal!! Luckily after several talks with the sales manager he agrees to replace the tires. When bronco was ready and I picked up shift the gear to R and it wont move unless you accelerate same in D I told them I drove the bronco for a few days and that wasnt working like that but again Techs and service guy said is normal, all cars when shift to Drive or Reverse will star moving after releasing the break but they think is a new feature in the car. Well....is not!! I drove the car about a week before and was doing whats supposed to do and after the tire change is mess up but they insisted is normal. Very disappointed in the service department knowledge

This was my first experience with Rockwall Ford and I have nothing bad to say. I came in to get new tires put on and Bianca made the entire process seamless. Ill definitely be back.

Best service department in Texas!!! Friendly and knowledgeable service is what you always want out of a dealerships service department and this is where you find it...ROCKWALL ROCKS! They also saved me 💰 and time to enjoy the day.

My review is based on price.The lady that took care of me was very nice and this review is not a reflection of her.I had a few things wrong with my truck, an oil pan leak, some exhaust issues, and body mounts .I was given a price of 11445.00 to repair these items.That was quite a shock. The only reason I brought it to Rockwall Ford was because I purchased the truck from them.Your price is your price and I get that but when declining the work I was charged 680.00 for diagnosis. I think that is insane!I had all the same work done at Extreme Diesel for under 6000.If you plan on having any service done at Rockwall Ford you better have some money even if you decline the work.

Great service! Got as much as I could with my warranty without lifting a finger. They took care of it all. Great communication from start to finish. Thanks Bianca!

I have never been to a dealership for a repair where I have had a better experience and I’ve been driving and maintaining my own cars for over 25 years. Appointments were easy, they answer phones, texts, questions. Everything about this was fast and easy. I had two cars break down the same week and we took them to different places. The difference was night and day. These people are amazing! Customer service lives here.

By far the smoothest experience weve had in a dealership! Steven was great! We told him exactly what we wanted and he did the best he could to accommodate us! Grady was very helpful as well! Come see what they have to offer.

I’ve been taking my truck to get routine maintenance here for over a year now and every time I come up here I always get great customer service! They’re very speedy and thorough with their service. I highly recommend getting your vehicle serviced here. Brian and Kris go above and beyond to make sure you leave the shop highly satisfied with your vehicle. I highly recommend asking for either one of those guys!

Omar, Mathew and Ike were all very pleasant to deal with. Omar is the first guy I started dealing with and Matt helped out the next day while Omar was out at the dentist. Ike made the closing process very easy and smooth. All three guys were of great character and provided excellent customer service. I would highly recommend Rockwall Ford for your next Ford purchase.

Rockwall Ford Service department is always honest and up front with costs when it comes time for repairs to our vehicles. Gary and Mark are our favorite service managers because they keep us informed all along the way and stick to their promises. I *really* appreciate the transparency of the service department.

Alexa Deaton made the care sale so smooth and easy. She’s extremely knowledgeable and really cares about making the car experience unpressured. Go see Alexa Deaton for a car!! Also….Rob hill, Richard Chew, Ricky Ruth and Drew from finance were amazing and all stuff were so friendly and nice!!

I scheduled an appointment to have a recall done on my daughters 2016 Ford Edge which was really pretty easy. I set the appointment for a Saturday morning that the car was not being used so there was no inconvenience for my daughters schedule. I arrived at 7 and was gone by 8:30 which really surprised me seeing how busy the service drive was when I first arrived. Sarah was my service advisor and kept me up dated the whole time I was there so I say Thank You for thinking about your customers. I would definitely recommend Rockwall Ford for any service repairs on your vehicle.

Car was really dirty after being outside while waiting to be fixed. Service was very good. Communication was very good. Would have been better if they would have cleaned the mud off my car.

Great experience with Rockwall Ford Service today. Calvin in service went above and beyond to ensure I got exactly what was needed on my 2020 F-150. Service was fast and done right the first time. Not to mention, Rockwall Ford has great pricing on service. I’ll be back for future service.

Kris - my Service Advisor was very accommodating in having my truck serviced in a professional manner! I was in and out and the job was done satisfactory. Awesome service…

Kris was my Service Tech Manager at Rockwall Ford, and if I could give him 10 stars, I would, as he earned every one of them! He patiently listened to an ongoing issue I had been having and diligently ensured the problem was found and fixed. He provided honest sincerity and was an absolute pleasure to work with….just an all around nice guy. Thanks tons, Kris…I appreciate you more than you know!

It was super easy to schedule my service online. I was amazed that they were open on Sunday for service. It meant I didnt have to miss any work on Monday to get it done. Mark Callaway was my service advisor. He was very friendly and honest. He got me taken care of quickly. Ive been there before, so I get coupons from them in the mail, so I was taking advantage of one of those. Very pleased with all the service Ive received at Rockwall Ford so far, including this visit.

Rockwall Fords service department is absolutely one of the best! My advisor Gary W. was very helpful in identifying issues and getting my car serviced right away. If youre in need of car repairs you can trust Rockwall Ford to do it right with an outstanding commitment to service.

I am happy with the work done on my F-150. The truck is running great. Rockwall Ford took care of the concern and me as well as a Ford owner. The Service Advisor was the best.

Everyone was very friendly and helpful. We will be back the next time we need service work done.

Friendly and thorough, changed locks/door panels x4 plus oil change. Like the text updates and text payments also. Thanks to Mark.

Josefina was the absolute best and made the entire experience memorable and enjoyable. I was on a serious time crunch and her and Jeremy worked expeditiously to make my truck happen! Loved the experience. Thanks for everything y’all!

Moved to Dallas and after checking lots of reviews, from local dealers, choose Rockwall Ford. Ended up being a great choice. Felt good about trusting them doing all the service on our F-250 King Ranch. Keith our Service Advisor took time to listen, answer questions as well as took good care of us and the truck!Will return for next needed service!!

I took my vehicle in for a state inspection and oil change. In the process, they found three maintenance problems that needed attention. They made me aware of the issues so that I could address them at a later dater. I found them courteous but professional in servicing my vehicle. I have relied on them for service many times in the past and will continue to use them in the future.

If you happen to buy a vehicle from them, whatever you do, do NOT let them talk you into buying an expensive extended warranty! I paid $3000 for their Premium Care warranty, and they refused to cover a repair that the warranty brochure specifically says is covered, in plain black and white. Not to mention, when I bought the truck, as part of their sales pitch, they said I could bring it by anytime for a wash. A few months later I ask them to wash it after it was serviced, but they then said oh, we cant do that anymore. Best to just steer clear of buying a vehicle from them, as they will not live up to their word (or even a contract that you paid extra for.). Would give them 0 stars if it would allow it.

Bianca was amazing! She kept me up to date and contacted me to discuss issues so I was able to understand what was going on. She was so attentive and easy to work with and I appreciated that. Will definitely be back to see her when I need future repairs.

They were speedy and friendly. Finished our car in 3 hours and stayed in touch via text and phone calls throughout the whole process

We had a really good experience with Kris at Rockwall Ford. Communication was great and service was timely.

Entire staff was very trust worthy and easy to deal with. No high pressure - just honest and factual. I feel I received a great deal. Post sale follow-up remained great, with Omar (sales) and Richard (manager) giving me top priority on any questions and add-on purchases.

I chose Rockwall Ford because they support Rockwall County Gameday! The experience was great from the time I dropped it off til the time I picked it up! Friendly personnel! Am very happy with the side steps they installed! Thank you!

Rockwall Ford made buying our F-150 easy and painless. Our salesman (Matt) was amazing and informative. Ike in finance was great to work with as well. Keep up the good work, you now have customers for life!

I bought a mustang GT Roush edition from Rockwall Ford and I could not be happier with the experience. Bruce was awesome to work with and he was able to do everything over the phone since I live so far away. He couldnt be there when I got in but he had the car ready to go when I got there and Alexa helped me the rest of the way. I dont usually say this when buying a car but I had a great experience start to finish. It looks great in the driveway. Thanks guys!

Nice and smooth experience. I’m not a fan of car dealerships that make you sit around for hours waiting. I was in and out with my truck in 45 minutes tops. Thanks again to the team at Rockwall Ford!

Our experience was more than exceptional! We were in the process of moving from West Texas to the area when our Expedition began making a noise. We took it to Rockwall Ford for diagnosis and service. Mark Callaway met us in the service area and began addressing our issue. He welcomed us to the community and made us feel like we were old friends. We expected to be without our car for several days at least. To our surprise, the service department was able to get the part and repair it in a day! Mark was professional and kept us informed as he said he would. Thank you to Mark and his team for excellent service and for making us feel welcomed to the community.

Ive had some terrible experiences in my life at car dealerships. Rockwall Ford is by far the most professional establishments Ive ever been to. Karl Thormahlen helped us and made my wife and I very happy customers with our recent purchase. Thanks so much to Karl & Rockwall Ford

Bianca was super friendly and knowledgeable! Everything thing was seamless from getting a tow, loaner vehicle and picking up my car upon completion! A+++

After receiving multiple mailers for a recall repair I called to schedule a mobile repair. The initial representative was friendly and helpful but unable to process my request. I was then contacted by the correct person who scheduled the repair to be done the very next day!! The technician arrived on time, was very courteous, efficient and respectful. Thanks so much for getting this needed repair done quickly and coming to my work place to do it in the most convenient way possible.

Everything about this dealership was top notch. From the salesman all the way to director, they made the experience so easy and trustworthy!

Gary wells was my service advisorGreat service, friendly and out going Made sure I knew what was being done to my truck.I appreciate his Comunications, was notified when the work was being done, and then when it was finished.I will be back, and request him as our service advisor.Thank you

The service was great. Not only was the pricing reasonable, but they explained everything in detail. Without question its the place I will go for my F450. No more looking for mechanics that MIGHT know what theyre doing. For my Ford, they are the one for sure.

Bianca did a great job, she was very informative and treated us fairly. She was very efficient and worked with us to get a good deal on the service of my mustang. Will definitely be getting my vehicle serviced at Rockwall Ford in the future!

My sales guy was Bruce Feagin. He made the experience streamline and honest. He worked with me where he could and I was able to purchase a very nice truck for myself. The staff was courteous and professional, along with being accommodating. I would recommend Rockwall Ford to anyone that is looking for a professional dealership that is straight forward.

The people were nice but Sold me a car with with no tire tread it has 0. The car is so low you can’t see if it has tread or not until you turn the wheel while it’s parked. Drove 35 minutes home without realizing the tires had no tread until I got home! Luckily I made it home safe!!

Bianca was awesome and super helpful! Everything thing went great!! The waiting room was wonderful with an awesome ice and cappuccino machine. They also have a pretty cool new self service snack area for purchase.

From the moment I talked to someone (specifically Mark Callaway), I was listened to and respected. The problem that I had with my truck was assessed and I was promptly told of the delay while the part came in. Every step of the process was explained and I felt as if I was part of the team.I cannot say more about my experience. It has changed an 18 year old impression from a very bad experience at this location (probably under different management).Thank you very much.

Sam, great service writer.Greeter at service bay enthusiastic and friendly.Sam is honest and gets it done if humanly possible.

The customer service was very helpful Sarah did a great job making sure she explained everything and keeping me updated as I waited.

Mark was super easy and friendly to work with. His communication throughout the repair was outstanding. I was ready to give up on Ford after dealing with the folks in Grand Prairie but Mark from service has changed that outlook for me. Thank you Mark and Rockwall Ford. Extremely pleased.

Buying a car is usually very dreaded. However Alexa and the rest of the staff made this an exceptional experience. Alexa went above and beyond and she picked up at my house and drove me to the dealership due to having no car. There was no oversell and no haggling.

We had the best experience here. We took our F150 in for another service problem and left with a brand new 2021 F250. The service department and Anthony the service person were impeccable. Best service department experience ever.Anthony called over a set us up with our sales rep. Josefina. She was awesome. The car buying process is grueling. We told her what we wanted, she found it and got us to the finance team as soon as she could. The whole process took about 3 hours.The finance rep was awesome too. His name was Ike. He was efficient, friendly and very informative.We were there on a whim. You know quick trip to Rockwall for completely different reasons. We had our 18 month old with us. We didnt have food or diapers with us (because, you know quick trip) The entire Rockwall Ford staff worked quickly and diligently to take care of us and get us home as fast as possible.We now have a new Ford home and we couldnt be more excited and pleased.Thank you, Erin & Jeff

Rockwall Ford was fantastic and worth the drive! We came from out of town but had communicated with the salesman ahead of time so he had the vehicle we were interested in ready and waiting when we got there. The staff was courteous, friendly, and helpful and the negotiation process went smoothly. We will definitely be back when we’re in the market for a new Ford!

I have been servicing all my Ford/Lincoln vehicles at Ford since, 1998. I am always very satisfied with their work. Maintenances/services are outstanding, and the employees are courteous, professional and respectful. Mark was my Technician. He handled my service requests with courtesy and offered me additional information explaining the processes. He called the courtesy van to take me home while they serviced my truck. My courtesy van driver was also named Mark. He arrived in a few minutes to take me home. He was courteous, professional, and a perfect gentlemen. I appreciate Ford handling everything to do with my Ford vehicles.

Great experience from the service department as always! This time Ron was my advisor and took great care of me and my truck as well made sure to constantly keep me updated every day when normally I’m the one that has to call for an update elsewhere.

Mostly important to me was good communication, friendliness and a willingness to work with me on repair expenses. So the famous Arnold Schwarzenegger quote, “I’ll Be Back!”

Check in was fast and easy. Steve was both helpful and pleasant to chat with. The waiting room was clean and there plenty of room to be socially distanced.

I bought my car from Town East Ford so I called to have it serviced because the engine light came on recently. The employee on the phone said I would have to leave my car for at least 3 or 4 days just for them to look at it. I asked if they provided a rental due to the delay and he said no.So I decided to call Rockwall Ford and had the most amazing experience. Sara was very friendly and professional and had my vehicle diagnoses that same day. The repairs were even covered under my warranty. I got my car back today and I am very pleased. What a wonderful experience at Rockwall Ford!

Took my F150 here for check engine light. Sam my service advisor was very helpful, friendly and informational. Also waited til my rental car was taken care of. Great service department . Thanks Sam

Although it took 3 scheduled appointments to get my recall work done, it was done like they said. However, I wanted to compliment the courtesy vehicle driver & give him 5 STARS!! He was cordial, professional, & friendly. He put my walker in the car & also removed it when arrived at home, waiting for me to go in safely. He is an asset to your dealership. Thank you.

Bianca did a wonderful job. She checked us in, listened well to what was wrong, was attentive at keeping us up to date on repairs, let us know when car was ready and checked us out immediately when we got there. You have a real gem in that young lady! Everyone was friendly. We thank you for getting the trunk latch fixed since we are from AZ and needed to travel home

I arrived a few minutes early for my appointment but they were ready for me and took my car straight back. I received my analysis quickly which allowed me to take care of a few things in one visit. Keith was very helpful and walked me through checkout and then to my car making sure all my questions were answered. I drive a long way to go to Rockwall Ford and it is always worth it!

I was working a deal with a salesperson Omar, and he just stopped responding. I’ve been waiting for trade info. I’ve tried calling and texting, no response. Not sure what the deal is but do better. Car sales already has a stigma, no need to perpetuate it.

Met with Matt about a used vehicle. Ended up not purchasing due to the lack of knowledge on the vehicle. He did not seem like he was there to help or sell us the vehicle. Didnt follow up with me. Knew nothing about the vehicle at all. I understand it wasnt a ford but damn atleast some knowledge. Honestly surprised the reviews are so well.

Very good customer service. Sam was friendly and accurate about the services being performed and the time it would take. Very professional and I enjoyed the experience.

Made an appointment and when I showed up, they were ready to take me. Took care of 3 things I needed and even replaced a part all in the same day. Great experience!

I was fully prepared to have another negative experience at a car dealership. From start to finish I was genuinely blown away. Cameron did an outstanding job and I’ll be scheduling all of my future visits with him. He went the extra mile when it came to getting my warranty approved and for the first time in my life at a car dealership or service center I felt like I had someone in my corner acting in my best interest, not theirs. I couldn’t recommend Rockwall Ford enough. Thank you Cameron! Great work.

I enjoyed my experience with Rockwall Ford. Working with my sales representative was such an easy process. I have never purchased from a dealer before, but after speaking with my sales representative I became much more comfortable. He was up front with everything and answered all my questions. He made the process very easy and I would recommend to anyone looking for a vehicle to visit this dealership.

Rockwall Ford did a wonderful job helping me find the perfect car! As my first leasing experience I was very nervous, but they helped me through the entire experience! Carl was my sales rep and he did an amazing job and was incredibly helpful! I would 100% use this dealership again!

My whole experience at Rockwall Ford was great,no pressure just genuine professional. A special thanks to Jeremy H, Craig and Ike in the financial departmentI love my new 2021 escape Thank you everyone at Rockwall Ford for being so courteous I will Recommend anybody in the market for a new vehicle

Thank you to Bianca and the team at Rockwall Ford Service Dept. My car needed a quick service in short notice and they did a fantastic job.

Service was great, had a clean environment and friendly staff. I will admit it was not the fasted service but the quality of service was worth the wait. Thank you guys!

Kyle was my service advisor and he was great. Communication was great as he kept me in the loop on the service. Was in and out in less than 40 minutes.

Mr. Morris has to be the most help car salesman I have ever dealt with. Highly recommend and I would always ask for Mr. Morris..

Best Customer Service ever! Ron was very courteous, professional and knowledgeable. I will ask for him every time our vehicles need serviced. Thank you for all your help!

I had a wonderful experience with the staff and sales at Rockwall Ford ..Bryce my salesman was very helpful and informative on the vehicles I had interest in, he helped me to understand all the similarities and differences in the vehicles. Rick the sales manager assured me of the quality of the vehicles and the service that would be provided going forward in a purchase of one of their vehicles which is very comforting. Grady was the ABSOLUTE best in helping me to finance and purchase the car within my price range and still be able to maintain any other financial responsibilities outside of my vehicle..he was awesome, and Lindsey was a tremendous help to me in just making me feel at home..its like Ive known her forever.. Thank you all.

They were very quick and nice to deal with. Ron was an awesome service rep who keeps you updated at all times.Krystal Cox

Brian was able to help me today. My truck was needing a tune up because a coil was not firing a spark properly. Also, I’ve got an oil change done. He said he will do his best to get done with my truck today and he did. Now, I am able to get back to work. Great job Brian!!!

Last month my truck had to be towed to Rockwall Ford due to transmission issues. I had purchase an extended warranty, however there was a delay due to the warranty company preferred to send out an adjustor prior to them covering the cost of the repair. Needless to say, this caused a delay in ordering the part and starting the repair process, from start to finish to a total of 21 days.With that being said, this was of no fault of Rockwall Ford nor the Service Dept. Quite the opposite, I have worked with Moses in past from the Service Dept., and just like before Moses did not disappoint. I cant speak for the other Service advisors due to I always go with Moses. During the entire process, Moses kept me updated, whether it was good or bad news. Thanks to my warranty and Moses, I payed my deductible and not a very expensive repair bill. Always Moses...thank you for your time and efforts!

I had the BEST experience of buying a vehicle than I ever have.. I would buy from here from now on! Craig was my salesman and worked hard and fast to make me happy with my purchase! Oh hank you Craig at Rockwall Ford!

Gary in service is awesome! He took great car of us from start to finish!

Everyone was nice. My vehicle oil change was completed in a decent amount of time. No issues.

Very polite professional and personal treated me as a person and not just a number or an appointment. Really appreciate Brian great job and customer service!

Now is not the easiest time to purchase a vehicle, but I have to say Rockwall Ford, specifically Matthew Hubbs and finance did make it about as easy, smooth and fast of a process as possible. Love the truck.

Gary was very helpful. Apparently my appointment didnt go thru online, but Gary was able to get me in, in a Saturday. Very friendly

Thank you Omar Mendias for you help as well as your team helping me. I appreciate your support in getting a car.

My Service Advisor Brian was awesome! Brian went above and beyond to take care of my car while it was in the dealerships care. It was easy to make a same day appointment and my repairs were completed in a timely manner. The shuttle service was running behind so the dealership arranged a Lyft ride to get me home and back, this was very much appreciated.

Quick, friendly and thorough. All of the qualities you expect from a Ford dealership. Thank you to Melissa R, my service provider for making my visit so easy.

Mark was my service advisor. He always takes care of my vehicles. AMAZING!

Bianca was amazing. Quick and efficient.Loved the atmosphere, customer service and overall experienceThank u!

Great service! Staff is helpful, knowledgeble and friendly.

Took vehicle in for routine 10,000 mile service. Check in process was super easy, vehicle was ready in about 2 hrs like they said.Got texts and call when vehicle was ready, check out process was quick.Nothing extra, no wash, no vacuum, just good solid service.Thank you Rockwall Ford!

Had an appointment with a gentlemen at 9am to see a car. We arrived no one helped us at all for 15 minutes. We finally approached the front desk ask for help and all we got was we will be with you in a minute. Then a tall Caucasian gentlemen walks in and asks about the same car and immediately someone stops what they are doing and begin to help him. He ended up looking at the same car and bought it. When we talked to management about it we were told he was here first… when we clearly saw him walk in and state “I just got off the phone with some that said I need to come look at this car ASAP”. I guess what is the point of an appointment any more. I also texted the car sells men that I had scheduled an appointment on why he was late and his reply was sorry “I was at a trade walk” ??? Like did we not have an appointment scheduled? Did I not look qualified? Was it because of the complexion of my skin ? Well managements response was he was here first. Great job Ford at rockwall. Way to treat a vet!

Great customer service! Always a pleasure to do business with!

For two weeks now I’ve not been trying to get a repair done only to feel like I’ve been robbed out of $450 for a so called diagnosis on my F150 and I still don’t know what the problem is. Don’t trust a word Gary in service says. Don’t waste your time asking to speak to the Service Director Buddy Mays because he’s only going to back his employees. Should have waited until I was able to get my truck in at Town East Ford.08-11-21. After replying to my post, my wife and I went back to service to address our concerns. Mark heard us out and understood our concerns. Buddy, I was wrong. Thank you for coming to common ground. Thank you for showing that Customer Satisfaction is a priority.

I great experience. John Bowers our salesman did a great job. Took his time and explained the truck thoroughly. Drew in financing also did a great job took his time to explain thoroughly. This is the 2nd truck purchased at Rockwall Ford and there will be more to come.

From when we arrived and Marc met us and gave us the information we were asking for and spent the time checking various cars we were interested in and the manager coming to visit with us and Grady handling the financing we felt like we were dealing with friends. We had bought another car from them last year and had the same experience. I have used their service department and had a excellent experience with them also.Great dealership.

I took my vehicle in for its scheduled maintenance and was taken care of promptly. They were polite, informative, helpful, and got my vehicle taken care of quickly. I appreciated that they seemed to care that both my car and I got individual attention. Thanks to Rockwall Ford for a very good experience!

First time visiting Rockwall Ford and I have to say my experience has been amazing .I highly recommend the service department.Gary was our advisor and he was the most pleasant and knowledgeable person we have ever dealt with.I highly recommend Gary for all your service needs5 ⭐️ 5 ⭐️ 5 ⭐️ 5 ⭐️ 5 ⭐️ all the way !

I am good here. Fair deals and really no games. Have a decent selection of vehicles. It is clean inside with plenty of refreshments. Not your typical tight blue slacks.... argyle socks...... brown shoes....dip $hit salesmen running around making up false deals.