Great shopping experience! I worked with Ana Garcia and she was fabulous. She explained that many cars were coming in as sold due to the chip shortage. I reserved my vehicle in early September with a $500 deposit. The car came in a few days early and Ana called me know of its arrival. Ana held the car as reserved through a busy weekend. I came in yesterday to test drive it and loved it!Ana took her time explaining the many functions of the vehicle despite being closing time. Throughout the entire process Ana was thorough and responsive. Jocelyn explained the Starlink app and its benefits.The financing aspect was smooth and took very little time compared to my experience at other dealerships. Thank you John!Overall great experience! Thank you Ana, Jocelyn and John for making the dealership experience as painless as possible!

Just bought a new Forester from this dealership a couple of weeks ago. Amazing experience! Unlike other dealers which are marking up their new cars due to the inventory shortage, this dealership does not markup. I got a fair deal and they even delivered the car to my house. I cant say enough good things about this place. James and LizBeth were incredible.The Subaru Love Encore program was nice too. Brian showed me a lot of the features of my new car. And I love my new Subaru!

I always get 110 percent customer service here. I bought my Subaru Forrester 4 years ago and service here all the time. My favorite manager, Mr Posada always makes sure that I have the best experience. He is knowledgeable, patience and calm. He explains what needs to be done in the car and answers every question I ask him. Because of this experience, I know I plan to get my next Subaru when I am ready.

Elaina and David were great to work with. From day one they were up front, courteous, and very helpful in getting the car we wanted in a timely fashion. We were able to take advantage of the 0% APR, which is a huge plus. They also accommodated us with add-ons such as a tow package and bike rack. Very good experience and my wife and I are very happy to be part of the Subaru family.

Quick and easy! I left a deposit on a car a month prior to purchase. I was kept up to date on the status and arrival of the car. I was able to submit all documentation prior to going into the dealership to sign the final paperwork. I was at the dealership for about 30 minutes before I was able to leave with my new car- that’s a record! Everyone was very friendly and accommodating. Thank you John and Georges!

We had a wonderful and easy experience with Fitzgerald Subaru Rockville, especially during a time when cars are in high demand. George, our salesperson, was so responsive and easy to get in touch with. Communication was clear and to-the-point. He and Shane went above and beyond to get the customizations we needed before our move. We are so appreciative! We also really liked the delivery specialist program the dealership has that included Kimberly meeting with us a couple weeks after our car purchase to go over any questions we had about the advanced technology in the car. This was incredibly helpful in learning all the intricate safety features the Subaru offers! We had a really smooth and positive experience working with this dealership.

The work was perfect. The employees were very friendly and helpful. I would recommend this place to anyone.

Nice experience getting a Subaru Outback from this place.Helpful and courteous team. I really loved their Love-Encore program as well. After few days we got the car, employee Kimberly Francis spent almost an hour for us. Explained great features of the car and answered all of the questions patiently. Learned much more about the car. Thanks.

I want to express the appreciation of my wife and myself for the Facetime meeting with Ms. Kimberly Francis who took us through the Subaru Love Delivery Program several days ago. She made an exceptional effort to guide us through key aspects of our new Subaru Forester. She was patient and empathetic, thorough and fully informed. This is a very valuable post purchase service for new purchasers. And upon completion you get a $25 gas voucher.

Getting a new car when there is a pandemic and a chip shortage is no fun but the staff here made it much easier. More than half a dozen helped me one way or another with their professionalism and willingness to take the extra step to meet their clients where they are.As a first time Subaru owner, I like the opportunity of a one-hour zoom meeting to go over the features of the car offered by the dealer. It was very informative and helpful. Kimberly was very knowledgeable and patient and went well over the one hour time to answer all my questions.Overall, it was a good experience and I look forward to coming back for service in the future.

Kudos to Service Advisor Jeff H. Very attentive informative responsive & kind.

We have been taking our cars to Fitzgeralds since 1995, and always received excellent service. In addition we have purchased cars from Fitzgeralds over the years and have always been completely satisfied with the service. We would recommend Fitzgerald to our family and friends.

Service administrator was fast and found what my car needed. He accepted several coupons I had received. The car was ready within the two hours I was told, since I was waiting. The wait room is now supplied with drinks and snacks.

My passenger window was failing to close. I was from out of town but they gave me excellent service. Window is fixed. Many Thanks to Kyle Hudson, assistant service manager for resolving this issue quickly.

I couldn’t ask for more. Nate was very friendly and helpful. He searched my history and recommended the appropriate service. When I picked up my car, it was thoroughly cleaned inside and out. As I drove away, I noticed that the car ran smoother, with significantly less hesitation.

Great experience! John Lynch was knowledgeable, thoughtful, and helped us throughout the process. Great to work with from start to finish!

From the time I walked in the door until I drove home with my new car, the salesman, Mr. Dooley, as well as the manager and finance manager, have been honest, upfront with all of their information and kept me in the loop while my car was on order.I would recommend them to anyone who wants a Subaru, at a great price, and a staff you can work with.

The technician explained the action taken on my vehicle and found no defects. Advised to bring car back if situation recurs.

My wife and I are very pleased with the experience buying our second Subaru Outback from Fitzgerald Subaru in Rockville. Our sales consultant James Heiman answered all our questions and made the buying experience efficient and pleasant. We were also very pleased with Kimberly Francis, the Subaru Star Delivery Specialist, who walked us through all the technology features of our car and answered all our questions. Their professionalism confirmed that we made a great choice in buying another Subaru from Fitzgerald Subaru Rockville.

I took my Subaru to the Service Center to resolve a recall issue. I received prompt and convenient service. I recommend this Service Center to anyone.

Great service! The team is polite and knowledgeable. The outside of my car was washed as part of my oil change service, and their customer waiting area had tea/coffee/snacks customers.

We have just taken an offered Virtual Love-Encore Delivery Visit from Subaru Rockville. We had an amazing experience with Kimberly Francis who remotely managed to walk us through the hidden features of our car (we bought a Subaru Forester last month). It was time well spent and Kimberly even added additional few minutes to our meeting to answer all our questions. She was very patient with our language difficulties and put a lot of effort into making this virtual meeting as comfortable as possible. We both highly recommend this feature of Subaru!

Jeff Hudson and Fitzgerald Subaru Rockville always does an A+ job in the service department. All details of the work schedule is covered ahead of time, updates and information along the way always timely and helpful. Waiting areas are terrific as well. Thank you, Fitzgerald Subaru Rockville!

Kyle was great. Very helpdull.

I am always pleased by the service department. They seem efficient and repairs are done in a timely manner. No complaints!

My wife and I purchased a Subaru Forester about 2 months ago. The whole experience was really good. John Lynch showed us a few cars and some options. He was extremely rigorous and professional. We loved his work because was not aggressive or pushy like the majority of salesmen. We left very happy and bought the car the day after. 5 weeks later we have been contacted by Kimberly Francis to go over the features of our car ... those features that you can find out if someone does not tell that they actually exist. We had a phone conversation (because of COVID) of about 90 min during which she answered a few questions I had and drove me through some interesting settings of the car I was not aware of. The whole conversation was really nice and very informative. Kimberly was absolutely fantastic and her job impeccable. The service was great and unbelievable useful. My wife and I are very happy with the car and the Subaru service.

Buyer beware, read your paperwork carefully. They talked up a prepared service plan and sold me an extended warranty.

Awesome guys at Fitzgerald Subaru, zero pressure, allowed me to check out every inch of my new Crosstrek which I absolutely love.

Ive been a customer for over twenty years, and always have gotten good service. This most recent visit was no exception; everything went very well. Thanks!

I have received excellent communication and professionalism during the servicing of my auto.Donny is EXCELLENT at his job. I could give him 100 STARS if that were possible.

Easy to make appointmentFast check-in and advisor asked and answered questions to clarify issuesDiagnostic results and needed repair were clearly explainedQuote was accurate and time estimate for work to be completed was accurateAdvisor maintained contact throughout day with statusComplementary Lyft ride was very helpfulCheck out was quick and paperwork thorough

I bought my Subaru Impreza in 2013 from Fitzgerald. I always go there when I need work done, but I barely drive my car (only 16k to date).I know a lot of people say as a matter of course to bring your car to a garage rather than a dealership to deal with a car problem.Back in 2013, I bought a plan that gave me a small discount on servicing ($35). In any event, on Monday I had a minor problem with my gas gauge that was quickly address. To my surprise there was no charge. I was in and out in 2 hours. How I gone to a garage I an sure it would have taken longer.

Absolutely stellar service! From my first phone call to inquire about a particular vehicle right through the final selection and then closing the purchase, the process was smooth and problem free. In particular our sales person Elaina was exceptionally knowledgeable, patient, and made an extra effort to help us ensure we made the right decision for the vehicle that best suits our needs. As a family, we are repeat customers of Fitzgerald Subaru Rockville three times over, it’s been a pleasure to buy from them each time!

I always try to have my Santa Fe taken care of here (anytime Ive gone somewhere else, even just for an oil change, Ive wished Id come here). They turn the car around quickly, and the service advisor (especially Donnie) will go above and beyond to make sure you get a good deal. They fix it right, the first time.

When it comes to service.. I always trust the Subaru Rockville Pike location. This time, Kyle Hudson was there when I took my Forester for its service, who explained very problem so clearly that I was really impressed. Not just that, he kept me informed about each step that was going on. I expected it to be a long day but to my surprise, it was done in a short time despite the workload they had (especially on Fridays)! I was really impressed . Thank you guys for taking care . My drive back home was so smooth without that clanking noise :))

Finance department is terrible. Sales and service are great. Just pay cash and avoid the finance manager altogether.

Just had my Subaru Love-Encore Delivery Service with Ms. Francis. We FaceTimed while we were our respective cars. She was punctual, informative, and professional. I learned a lot about my Subaru Legacy’s features. This is a very worthwhile program.

Jeremy in the parts department ensured I got the correct parts. I needed a PCV valve and hose, the hose needed to be ordered. When I arrived to pick up the parts, Jeremy asked if I wanted the PCV valve hose as the hose that was ordered didn’t appear to be correct. He took the time to double check the VIN and part numbers, went to the back twice, and I ended up with the right hose for my Subaru. His knowledge and extra effort saved me time and headache. Thanks!

Ok, here I go…..my wife and I stopped by this dealer exactly 2 weeks 1 day ago willing to purchase a Crosstrek Sport, when was there checking for it, none was available, to this point everything was ok, we understand the shortage on cars nation wide, but super manager I think he was, jumped in the middle of my conversation with the sales rep saying I can bring the car in two weeks just secure it with $500 that’s it, I deeply trust him.We decide to stop by the dealers after 2 weeks because we didn’t heard from them, and surprised when I asked the sale rep where is the car or at least is on the way he didn’t know nothing about it, at that point I was kinda upset and walked away to my car and he came out and knock on my window asking me for my phone number again I said you got both my wife number and my number, looks like he lost it I gave him back both of the numbers, about to end this review and guess what? We about to get our refund this afternoon, never ever going back to that dealer again or recommend to make business.Bad experience with Fitzgerald Subaru and Fitzgerald Toyota in Gaithersburg this is my second bad experience with Fitzgerald dealers. No More.As a plus the owner only replies to the 5 stars reviews he never apologize to the ones walked away upset from they premises.

I had a bad experience at this place. I had an appointment at 10am for test a car and the car was not yet available when I arrived. I wait about 40 min. Ana instead of showing me the other cars or telling me about the car that she was interested in, Ana didn’t do anything about it.Terrible costumer services ever !!!!!!Find another dealer don’t go here !!!

Had the awesome pleasure of working with Twain Dooley! He was so patient and ensured we picked the best car for me. I love my Hyundai and would 100% recommend!

I just had the best car buying experience ever at this place. They were great to deal with, listened to me, were very knowledgeable and were helpful not pushy. I had a documented lower offer and they adjusted their price without argument. My salesperson, James, was great! Overall great experience. Highly recommend!

To be honest, I can’t believe there are any good reviews. Every time I’ve gone, I’ve tried to make an excuse to say maybe this was an off experience, but it’s been time and time again.The first bad experience was buying the car, and we should have walked away, but knew we wanted the car. The finance person wouldn’t look at me or address me in any way, would only speak to or look at my husband. When signing the papers, I asked a question, the finance person took the paper out of my hand, said “Let me make this less confusing for you”, folded the paper so only the signature section could be seen, and said “you just sign here”. I told him if I was going to buy the car, he was going to answer every single question I had, and after that he did answer my questions, but I still regret not walking away at that point.We purchased the maintenance package from the dealership, so we bring the car in for service, which gives us a $70 credit. We decided to put this towards second row window shades. The window shades are $140 each, so $280 total for two, you can purchase them online through Subaru and the parts department quoted us the $140 for each shade. Upon bringing my car in, we asked how much it would be to install the shades, they said they would have to get back to me with that, but would call me with that information. They called back and said parts were $360 and labor was $608, but with our $70 credit, and them “graciously” giving us 10% off, we were looking at about $830 total. Once again, I should have walked away, but I explained $360 for parts was ridiculous since the parts cost $280 (for two). The person was able to “twist some arms” and get the price down to $450.I’ve since called several other Subaru dealerships and been quoted $70 for labor, which also matches what I had read online for cost (parts and labor around $350).I can’t tell whether I’m more disgusted that they tried to get $830 for something that costs $350, or that they charged me $450 and then tried to get me to say thank you for not completely ripping me off, and still charging me $100 more than they should have (never mind that I should have had $70 off the $350).

The service department was quick on getting the service done. The estimated time of completion was beat by 20 minutes.

Messed up my car - bad windshield repair:Bought a 2010 Subaru Outback from Fitzgerald in the summer of 2010. Good price and the car has been great. But we had to get the windshield replaced by Fitzgerald soon after we bought it due to a scratch. Fast forward 11 years to summer 2021. The car has only 80K miles on it, but apparently that windshield replacement was done wrong, such that the area around the windshield is rusting out and well need to replace the roof at some point. The cost of that repair likely exceeds the value of the car. Dont get your car serviced by this dealer.

So far no issue with FSR. Great customer service. Kudo to Jeff H. for his excellent work and pro-active attitude.

I arrived early for my reservation, but they accommodated nicely, and I left ahead of schedule. Solid service and a good system. Recommended.

Fitzgerald Subaru service is well run, always polite and on point with their communication regarding the service of my car.

Great staff, very patient, highly recommend buying your Subaru from them, ask for Scott

I went in to buy a car for my son (a surprise!), and was directed to Manny Bernales. He was friendly, courteous and knowledgeable. We were able to find a car very quickly. Even though I knew what I wanted, he was very efficient in finding it, and was so helpful in making decisions on some of the smaller details. He was also very patient with me because, um, I changed my mind a few times!Manny is a great asset to this team, and a charming young man too!

Nathan Diedrich as assistant service manager did a great job! Very competent, professional and helpful to our requests. He answered all our questions. We were for a recall of my wifes car and ordering to change the defective infotainment system. After recall fix we got clean washed car with all Covid-19 prevent procedures. Very impressed! Thanks guys!

Although we love the car, our experience in leasing a Subaru has been a nightmare. Subarus leases all go thru Chase Bank, and as long as Subaru continues to work with Chase, neither the dealership nor Chase Bank will see another lease deal from us. Our original lease had to be re-written because Fitzgerald miscalculated the taxes and our monthly payment went up. No problem...mistakes can be made. We cooperated in the process, which required signing a new lease, making an additional payment at the dealership and paying a catch up amount to reflect the increase in the monthly payment. But the real problem was with Chase Bank. On Chases end, this re-write resulted in them creating two accounts and the right hand literally has no idea what the left hand is doing. Our original payment ended up in one account and all additional payments went to a second account. The second account has us in arrears because the payment from the first account was never transferred over... even more than three months later. Youd think that would be a no-brainer ... but it isnt. Multiple calls have been made to Chase and to the dealership and this still hasnt been resolved -- the original lease was taken out in mid-March (it is now the end of June). Where exactly does the buck stop? Although Chase is clearly the culprit, it would have been nice if someone at Fitzgerald had pursued getting this straightened out... to the end. Promises have been made, but chaos still lingers. And we dont let Chase Bank off the hook. Hours of multiple calls to them got us nowhere. Its our credit rating theyre messing with. Dealerships aside, if Subaru continues to use Chase Bank, we will never do business with Subaru again.

Mr. Ismael Posada and Mr. Amadeus Sanchez have been *consistently* outstanding in their service to the customer, and are assets to Fitzgerald Subaru. Thank you.

Recently purchased a vehicle from Fitz Subaru Rockville. This is my second time purchasing a vehicle from a Fitz dealer. Great experience. My salesman, John Lynch, was friendly and personable. I dont remember the sales managers name, however, he was a good guy as well and helped in securing a loan as I have terrible credit. It was no hassle too and this may be the easiest car buying experience I have had. The finance guru, Georges Guerrier, was down to earth and just a good hearted guy. He worked his magic also for my loan and added some humor to the day. All and all, great place, great customer service, and helpful. I would recommend this dealer to anyone.

Well organized service department. Helpful and efficient.

Subaru service at Fitzgeralds in Rockville MD is generally quick, efficient and, while not cheap, its thorough, even for little things. I have been back twice with my new Crosstrek, our third Subaru. Once was to diagnose and correct the sync between its Starlink (wasnt connecting) and my smartphone, which acts as the license that connects the car to Starlink services (not be best design decision, but there it is). Service advisor Jeff Hudson spent several hours with Fitzgeralds techs to figure that one out, at no charge. Warranty service. The second time was to replace a cracked outside rear view mirror, for which there was a charge. Warranty is not insurance, and they were replacing a part I broke. Im quite satisfied with the alacrity and results of their service.

This dealership has a really nice waiting room. Customer service is top notch.

Very happy with every aspect of service - speed, efficiency, and courtesy of staff

Great personal service and amazing place to buy your car

We worked with Shayne Magee and Tony Hanagan. Both of them were great and worked with us so much. Theyre very communicative and responsive without being the stereotypical car salesman. We felt like Shayne went above and beyond for us and were very grateful, plus I think we left him with a great story to tell future buyers! Haha! Thank you Fitzgerald Subaru in Rockville for being amazing and welcoming while helping us get our Subaru Forester!

My husband (Felipe) and I purchased recently a new Crosstrek 2021 and we had the best customer experience. We actually dealt with sales rep John Lynch who was super nice, knowledgeable, and helped to go through all the paperwork very quickly and efficiently. We love the great service at subaru fitzgerald. This was our third car from this dealer ( second subaru) and they service and overall experience has been great. Recommended.

Just bought a car from here and Tom was great!I’ve never had a car with technology package and Tom made sure to go over all the details prior to letting me loose on a test drive. He made sure to answer all our questions and made the buying process smooth and comfortable.

Excellent service and very nice people to work with.

Buying my new car from Fitzgerald Subaru was a great experience. The staff were all wonderful, from those who we worked with personally like Sophie and Tommy to those who just passed by our table and asked us if we wanted water or shared a smile. Sophie was our main contact and she was fantastic at both times we went out to Fitzgerald to see cars as well as by text and email in between. I have already recommended her to friends in the market for a Subaru! Tommy was a great closer and helped to seal the deal and explain all the fine print. All in all, it was a wonderful experience and I am thrilled with my new car!

Been working with Jim on the available options for a WRX, hes been very supportive, patient, and easy to work with when customizing the option to your need. I highly recommend this dealership overall for folks in the area.

Great experience purchasing a new Subaru Crosstrek at Rockville Fitzgerald! John Lynch was very helpful every step of the process and got us the car we wanted for the right price, no haggling. I highly recommend him as a sales representative!

I just thad my remote walk through of the features on my Subaru with Kimberly Francis. She was terrific and the session was very helpful.

Very timely, great service, friendly staff

Working with Mr. Ismael Posada in the Fitzgerald Service Department is the reason I keep coming back to Fitzgerald Subaru. He is helpful, efficient, reliable and always courteous! Thank you to Mr. Posada for his hard work and for making my last service visit for my Subaru Outback so easy! Thank you!Fernando R. Echavarria

I had a great experience buying a new Subaru! The people at Fitzgerald were incredibly helpful and answered all my questions. The no-haggle thing is a great idea. I never felt pressured in anyway. Exactly what a car buying experience should be! Highly recommend!

I am always impressed with the service at Fitzgerald Subaru.They make you feel like youre very important to them. I decidedto wait for my car to be serviced rather than go back home and come back.The waiting area was very clean, as always, and I caught up on myreading. Thank you for treating me and my car so well.

We recently purchased our new Subaru from here and my husband and I couldnt have been more thrilled and pleased with the level of service. Our sales rep Sophie Haywood was a pleasure to work with. From her open communication, even after buying the car, and her honesty, Im glad we chose Subaru and were lucky enough to work with her in the process.

George McIntosh is an extraordinary salesman that made sure I was clearly informed throughout the entire buying process. In addition, he was very knowledgeable about Subarus vehicles. Last, but not least, he was very friendly and had great customer service skills.

We had a great experience with Anthony Miller, excellent customer service. He understood what we were looking for, very patient, he answered all our questions, very professional. Thank you. We love our Subaru.

Sophie Haywood did a terrific job working with us on the purchase of my second new Subaru. I was in and out in less than two hours! And she worked with us so most of the time was spent outside so we felt more protected from Covid. I love Fitzgerald Subaru in Rockville.I met with Kimberly Francis today by zoom in my new car. She explained everything about my car including many features I didnt realize were there. She was able to show me features through the zoom session. She is so knowledgeable and so pleasant. I really enjoyed my time with her. She is terrific! Thank you again Fitzgerald Subaru in Rockville for making this service available!

My wife and I recently purchased a new 2021 Subaru from this dealership. Michael DeJesus and the entire sales team made this buying experience exceptionally smooth and hassle free. Keep up the great work!!

Big thanks to Kimberly Francis for her patience, knowledge, and care as she introduced us to many features of our new Forester.

Changing me review, working with George was great, however things were not handled properly by the dealership with regards to my car and it has lead to a lot of complications that would lead me to not recommending this dealership.Worked with George C McIntosh here to buy my first car. Great experience all around. Felt comfortable and that George spent a lot of time with me answering questions and following up on concerns. Love my subaru!

No haggle means paying high prices. Using the Truecar buying services shows they dont have competive pricing. Their standard is to give you $99 off after a superficial plead with the sales manager and hiding the excessive dealer processing fee into the MSRP car price . The accessories pricing are twice as much as the MSRP - that is why they dont disclose the MSRP for accessories. A trailer hitch with a MSRP for a Forrestor is $354 on the Suburu website, but being charged by Fritzerald for $998 without price haggle. That is why they only want you to price the car first and will gouge you on the accessories and other services. Using the old owner and no haggle pricing for ads are very effective. They dont participate on Costco car buying services to avoid price transparency. I will avoid this dealer.

This was the best car buying experience that I have had. I had just had a negative experience at bmw up the street and have to say arriving at Fitzgerald was a breath of fresh air. Sophie was very knowledgeable, friendly, and eager to go above and beyond. She respected my time and didnt make me feel bad about wanting to leave and think about my decision overnight. Sophie also came in on her day off to complete the buying process with me! I am very happy with the entire experience, and would recommend this place to anyone. My only feedback would be to change the music in the waiting area.

We had a great experience buying our new Subaru at Fitzgerald Rockville. George McIntosh was extremely helpful, professional, knowledgeable and patient throughout the process. We’d recommend Fitzgerald, and especially George, to anyone in the market for a new car.

I didn’t buy a Subaru but I want to than Fitzgerald for sponsoring the pet adoption fair yesterday. It was a great contribution to the community.

Got some parts for our subie here. Excellent service and good prices. Awesome

They were awesome to deal with and went out of their way to make my purchase happen!!!!

The customer service was friendly and very clear in communicating the issues with our car. No surprises. We were very happy with our experience

Ishmael in the service department does not belong in a position where customer service is involved. He does not know how to speak to paying customers. I think he needs to be trained in what the service department actually is supposed to do for customers Service not just on our cars but also provide the same Serviceto customers.

I bought my subaru crosstrek at this location and it was the best experience Ive had while purchasing a car. George assisted me with finding my dream car. He made sure I was satisfied with the service, questions, and car itself. The staff at Subaru are friendly and reliable. They are always there to assist and have a great attitude towards their customers. I highly recommend purchasing your car here.

Went in on a Saturday morning and by lunch I was driving a way with a new Outback! It was a very busy day, but sales rep Sophie made the process very easy. Great place to shop.

I have worked with Tom Redlack at Fitzgerald Subaru for some time now, and also have referred several of my friends to him for purchase of their Subarus. Suffice to say, we all agree that Tom has made car buying the most stress free and informed transaction we have made. Additionally, Tom knows his Subarus - he took the time to understand our lifestyle and needs and then helped us pick the one that would be best suited for. Surprisingly, what we ended up purchasing was not the most expensive model; but rather it was the best one for us. I really couldnt be happier with the experience.

My 2021 Outback was brought in from another dealer and it wasnt quite in the condition of a new car. Kimberly Francis made the case for me to management, and Kyle Hudson and his team brought the car up to the level of a new car. Thank you both.

Great work, competent, reliable, and honest.

Had a great experience here the other week, was starting a new job in a few days and was really in a bind to get a new car. My sales rep Evan, was so helpful and honest with us from the jump. His straightforward and positive attitude coupled with the great customer service had me sold from the beginning. I found a hyndai sonata at well below market value and couldnt me more satisfied with it so far. Thanks again Evan!

I worked with Bens Ronquillo who was so courteous and so professional. As an older person who is purchasing a vehicle for the 1st time he was patient with me and he went the extra steps to ensuring that I had a peace of mind. Thanks Bens for assisting in the purchasing of my new vehicle. Youre the best!

As a first time car buyer, I had many questions and concerns about the car(s) I was interested in and the buying process, but everybody at Fitzgerald was extremely helpful/knowledgeable and able to assist me. They cared about everything from safety features to fair prices to color options. As soon as you walk in the door, its clear they want to see you drive away happy (with or without a new car). The buying process was very seamless and simple. Being able to buy a car, learn everything I needed to know about it, and drive off the lot was an amazingly easy experience. I would recommend Fitzgerald to anybody looking to buy a car without the hassel or haggle of a traditional dealership.

Terrible. Gone twice in span of a year and a half. First time I was overcharged then had a NEW problem start up immediately after I picked up the car that was not present before.Went again against my better judgement and I was overcharged for a simple diagnostic. They took 5.5 hours to do the diagnostic then couldnt find my car for another 30 minutes.Overpriced, apathetic staff, shady AF. Would not recommend.

Great customer service

Service representative was courteous and efficient.

I want to commend Kimberly Francis for the excellent job she did in going over the intricacies of the technology of our new Subaru Outback. She was very patient with us and explained everything in detail and answered all of our questions. What a valuable service she provides.

Kudos to the staff at Fitzgerald Subaru, Rockville for my stress-free buying experience. Ana Garcia’s expertise, patience and good humor helped me make an informed choice. She and her team members finished the purchase process smoothly and efficiently with no surprises. Since this is my first Subaru (an Outback), I especially appreciated Ana’s thorough explanation of the controls and safety features. A positive experience all around.

Incredible experience. We had some strange sounds coming from a recently purchased Hyundai, Vince was able to quickly diagnose the issues and patiently answered all of our questions. He was very knowledgeable, and even had me feel the defects in the tire that were causing the problem. Unfortunately, because of the pandemic, they dont serve snacks while you wait, but you can ask for bottles of water.