Awesome but need more selection

The owner stated to me when I attempted to make a return that there were no returns and there is a sign. I wanted to purchase something more expensive than what I had incorrectly bought. That was a couple months ago, but the policy and sign is still the same. Yesterday I went there, and I watched the owner accept a return in complete contradiction of her policy. I will never ever spend a dime here again. The owner needs to be consistent in her policies and not do it for some and do it for others.

The owners and staff are very friendly and helpful. Theyre always willing to help you locate the product youre looking for or find something similar within their massive selection. Their prices are decent - comparative to others - $26 for 3 pks of Mali Locs, 1 pk Senegalese twists, 1 container of edge wax & and eye liner pencil.If you are unsure of what youre looking for, be prepared to be there a while because they have plenty to choose from to include clothing, hair products/supplies/wigs/make up.Typically greeted every time I go there and they will even hold small conversation with you - not following you around the store like shadows - just being friendly with their customers. The location is a farther distance from my home; however, Im willing to drive past 3 supply stores that are closer to home to come to this one because of their haircare selection, great customer service and decent prices. Definitely worth the travel!

A cool beauty store

Great place to shop. The staff is friendly and willing to help at any moment. Very nice selections and different varieties. Love this store. Wish they had this where I live. Great prices as well. Clean and very inviting atmosphere

Always a pleasure to shop here. Customer service is great.

There human hair wig section is tiny. Everything is over priced. They follow you around while you shop. Wont be coming back. Spent over 200$ there and honestly wouldnt do it again

Very friendly people great prices lot of options for hair styling

I recommend this place! The customer service was on point! Very friendly and helpful staff! This will definitely be my go to store from now on!

I went there for the first time. Terrible customer service. They followed me like if I was going to steal. It was crazy. Seriously??? And their answers to my questions were one syllable, yes-no! All rude. Why have a wig store open if you’re not going to let anyone try it on? Pay $140+ and there are no try on’s or returns? Seriously? Whatever. I went somewhere else and I guess things happen for a reason. I’m very happy where I went. Happy with what I bought. Thank you for being rude to me so I can take my money elsewhere!

Had everything I was looking for

Kool

BEST HAIR STORE IN ROCKFORD

They are always very friendly to their customers and always have what I need 👍

Very helpful

Tiara in the store is absolutely great. So are the other women!!. Need hair info. Visit beauty maxx!!

Clean & organized. Great staff. Very approachable & down to earth

All the employees are really friendly and helpful.

Do you guys need Open the shop, I need a new wig to survived un this pandemic

Great store and the staff is very Knowledgeable about the products

I like it.very helpful,clean bought many there!

Love this store and the customer service I can find everything I need here

I travel from the East Side to there. The staff are friendly easy to approach and a good variety of products.

Loved their beauty products.

Theres alot of options kinda a little pricey but worth it

Nice selection and prices

They follow you around as if you are going to steal something it is very uncomfortable to shop

Nice variety of hair

Lots of selections!!

Love it