Not this specific store but in general BBW loves to send misleading emails. They send emails saying that there is a sale in “select” hand soaps, which in the picture seem to be consisted of tens of varieties. However, today I went to store and saw surprisingly that the “select” was only three varities. I am sorry but you are purposefully misleading people.

I like the Machesney Park much better. The employees are much friendlier. I think State St. are not that outgoing.

The sales associates that are there are super nice and always helpful! The variety and sales are always the best! I have so many favorite scents now...lol...and the body sprays last a long time!!

Had a gift card from Christmas and so glad I waited bc I hit the semi annual sale and got 2 lotions, Body wash, candle and 3 plug in refills all for $45!! Great selection and new fragrances and they have many! Good customer service too!

The staff on E.State are very helpful, they introduce me to new scents based on my needs due to my scent allergies and sensitivities.

Currently this location has fall scented candles. They have somebody to greet you at the door, the store is pretty small but they have single wick candles, 3 wick candles, body scrubs, body soap, lotion, hand cream, hand sanitizer, and hand soap (creamy and foaming). They also have an aroma therapy section that has lotions, body wash, sugar scrub, sanitizer, and even a mist that yoh can use on your pillows, blankets, sheets, clothes, and even in the shower. The store is very tidy and all workers wear masks and keep a physical distance and stay very kind.

Very clean and pleasant store with extremely helpful store sales people.

Love this place have a lot of new fragrance

Incredibly friendly staff, and some great sales happening very often.

Best. Store. Ever! My daughter is obsessed with this store. It always makes for fun and good smelling mom / daughter time. Clean, bright, inviting store. Excellent staff whom are very helpful especially when it comes to coupons.

Love the Semi-Annual sale lots of great fragrances and GREAT prices.....

Love how organized this location is! Went in to look around and of course found a deal 😂

Their staff is on it! Greeted the moment you walk through the door... And theres always a sales associate offeringvyou a shopping bag and a quuvk run on current sales.

Love this store. Great selections to choose from.

I love going to Bath and Body works it is a great place live the smell when you walk into the door

The staff is friendly and helpful and the store has a nice variety of great-smelling products from which to choose. They offer quite a few deals such as buy 2, get 1 free.

Who doesnt like bath and body works. But the prices sometimes, a bit much.

John so much the is ho hia ma nkabom soronko

I am and will forever be a loyal customer! I love the sales they have and the great knowledgeable staff!

Super friendly staff, Janice was super helpful. All of my coupons worked perfectly. There’s so many item to choose from. Bath and Body Works never disappoints!!

Men guard your wallet at this place... your wife will spend everything. But will smell Great doing it 😁

Nice customer service 👌

Their sale was perfect for giving small gifts to everyone. Staff was awesome. So helpful. And so was other customers.

Very friendly sales staff.

Im a senior, I walked in asked for help told them I had someone waiting for me. They got a bag, found the items I wanted and had me out in 5 minutes!! Above excellent service, thank you all sooo much! :)

I just love going to find new scents, everyone is always so friendly and helpful. Cant wait to go again! Thank you😊

I didnt find the product I was looking for; but I had plenty not time and welcoming attention to find a replacement that was excellent.👍

Great. Got everything I needed there.

😍😎 love the new store but I purchase that I made was broken when I got home

This place gets me in trouble.

Who doesnt love this place. Staff was very helpful

Great sales after holidays, dont buy regular pricey priced items till a sale

Great bargains, well stocked products. Very friendly staff. Great place to find some Christmas gift favorites.

Takes forever to get in due to covid restrictions otherwise love this place

Kind of overwhelming! its very crowded, hot, and definitely makes u over stimulated with all the scents! staff are usually nice tho!!

My favorite place for shopping for myself!

I love this store I cant get enough of it. The customer service is great I get great help whenever Im there and the products..

Good place good staff love it there

I wish I could say a positive about this location, but I sure not. Workers always follow you like if you’re about to steal something and most of them are very rude when you’re about to check out like if they hated being there.

Amazing prices today and fully stocked selection! They are following guidelines that only allow 15-20 people in at once! Might have to wait in like for 5-10 minutes, but its well worth it!

Lots of deals! Who doesnt like those?

One of my favorite places! Great selection of products and scents

I love this store

Great prices

Great staff. Great location

Dont be swayed by the line outside they get people in and out quickly and are very helpful at finding you what you need

What a great store for body sprays lotions and other products .

Sales staff very helpful and polite! I love Bath and Body works! I purchased 5 for $23 foam soaps and got another for 2.95 coupon and free gift under $6! And on top of that I got 20% off! One of my favorite stores!

The associates are WONDERFUL, theyre welcoming, always asking if you need assistance, and professional. The store is always organized and neat despite all of the traffic coming through the store.

Good customer service

Love the buy 3 get 3 free!! Love their candles and lotions and sprays. They also carry some things for men. Love the deep wood smells!

Love this store.

This store has so many scented candles and lotions, etc. Sign up for rewards. They have great deals and online also. After you spend a certain amount of $$ you can get one item free.

Very good customer service

One of my addictions. Lol

Staff is always welcoming and i love their products!

Very well organized. I liked how they only let so many in . Its a small store. Great deals!

Stopped here 30 minutes prior to closing to get some handsoap. Was told they were at capacity and were not allowing anyone else in the store. I told them I drove from beloit and just needed soap and was turned away. Is that any way to treat anyone trying to spend money at your store during a pandemic? Especially when they are driving way out of the way to you?

Love the mens product here. The change in scents is sometimes not to my liking, but I always seem to find 1 good scent. Love when they have clearance bins. Do not miss that dale!

The staff is always so friendly and helpful without being pushy. Seriously wonderful service!

Emily, the store manager is so helpful! I went in expecting to buy a particular scented handsoap, but the scent was not in stock. She took extra time and called around other locations to see which store had it. She was super friendly and I appreciate her going out of her way for me! Definitely will be coming back for the great customer service. Thanks Emily!

I love there store

Store has limited the amount of customers. But store is stock with variety of items

Janice was very friendly. She shared some deals that were not on display! Love this location.

Came here for the semi annual sale, the cashier that checked me out asked me to hand over my cash before i was even finished counting out the rest of my change, i personally felt like that was rude & unprofessional especially when shopping at bath & body works is supposed to be more of a relaxing shopping experience in my opinion anyway, she was taller with brunette hair. I didnt catch her name but if i did i probably wouldve made a complaint to corporate.

Love their stuff!!!!

Emily is the best manager this place could have! The sales are too good to pass up!

Wow, what a beautiful store. So much nicer than the store at Cherryvale mall. Our sales lady was awesome, but being partially blind, I cant remember her name, but everyone eas terrific.

Love this Bath and Body Works. Wish they were a tad bit bigger so they could have more. But other than that great store with friendly associates

LOVE their REWARD PROGRAM...FREE GIFTS!!! 👍👍👍

The staff at the East state location are absolutely amazing and have always been so helpful every time I have gone into the store. Well kept, and clean. Very organized, you can tell the store has a GREAT management team!

I just wanted to say the store manager Steph is the best she helped me out with so many products and has awesome customer service! You guys are so lucky to have her!

Store ALWAYS smells so good. Love shopping here

I love the new location. Everyone was helpful and it was well stocked.

What a beautiful well maintained store. Every time I have visited this location, not like the mall, the staff has been extremely helpful & very knowledgeable. I am so happy with this location, don’t ever move it or close - so convenient.

Theyve got soaps and stuff. Smells are strong. Medical masks might help block some of that. .. but alone smells are pleasant.

They always are helpful. There is a lot to choose from. They have quick check out service. Never a long line like at the mall.

Friendly staff

The staff is always helpful and friendly. I love going to bath and body every time I get a chance even if I dont need anything. There is always something new to try.

Super friendly staff and well organized store! Love this place!

They are very nice & tell you about all the deals that are offered. Very kind & courteous.Kelsey in Rockford is so beautiful! ;)

Wife loves this store

You can fart in this store and no one would know.Now buy yourself something that smells good you nasty thing. You need Jesus.These stores survive in most places other retail stores dont, so that tells you how good they are. (Its always Bath & Body Works and GNCs in the deadest of malls...)

I have gone to many Bath and Body Works, but this location had the worst customer service I have ever experienced. Instead of honoring a coupon that I forgot the day before, they told me I had to bring all of my items back in, to return them, and THEN I could repurchase the items with my coupon, instead of just adjusting the receipt. Never have I had any store address the situation this way, especially when I drove back with the receipt from less than 24 hours ago. Absolutely ridiculous. I will not be back to this location.

Big selection and great fragrances. Fun to. Browse thru.

My lady smells incredible after shopping here ..mnmnm, moonlight path 😲😲

Had a great day there.. everyone asked if they could help you and if they didnt see an item on the shelf they said they would go check their inventory.. very nice and so helpful with coupons.

Really nice staff. Little unorganized store layout. Overall a normal shopping experience.

Friendly and helpful employees. Good selection to choose from for Christmas.

Love the smell when you walk in and boy I could go broke going in there they just have alot of cool stuff

Horrible staff, unfriendly and UN---Knowledgable about products or how to use their Apps in store. Needs to be trained in customer service. Seems to not even like the job. E.State store will no longer get my business!🤬

Its always wonderful, 🥰😍

The associates were awesome, just let me shop.

Love the sense for the plugins but theyre always out of the ones I want..☹️

First of all this store is BEAUTIFUL! Sooo much better than the Cherryvale location in service. Emily took the time to help me find gifts for my entire list even though the store was very busy she did not rush me and I really appreciate that . She took the time to really ask questions to find out a little about each person on my list. Emily was very easy to talk to and this location is very lucky to have her!!!!

The staff was very nice, the store is very clean and had what I wanted!

I came in to town to visit family and came to this location and it was so much nicer than the one I go to in Arizona! The staff is so friendly and accommodating.

Friendly sales clerks. Good sales. Lots of inventory.

Absolutely delicious pizza. We love the beast, its a giant pizza that feeds a family of 7 easily!

Aways worth looking around, so many different gift ideas. Prices are reasonable and even some in store deals.