Terrible. Verizon set up an appointment for me, and I was directed to this store, and it seemed as if these employees had already made up their mind before I arrived. As they probably read the notes provided, they refused to allow me into the store, and figured there was no money for them because I was only returning a phone. With the ropes up, they acted like it was an exclusive nightclub, not a retail store. Two of the three employees had their feet up in the back part of the store when I arrived and didnt seem hard at work. Without a true explanation on why they wouldnt take my return, they proceeded to blame COVID, then another employee came over and was extraordinarily rude and confrontational.It was only when I came to write this review that it all made sense. With friends in the industry, I was told Authorized Dealers do not like to take returns because they are responsible for lost items or other mishaps that can occur. Also, theres no profit incentive. Im not sure if that is true to this scenario, however, there is no explanation for how I was treated.I provided all of this to Verizon Corporate. I hope they end the authorized dealer partnerships. They are nothing but unnecessary middlemen without tact or proper customer service. Each representative I spoke to on the phone at Verizon has been more than wonderful. The lazy kids working at this store, who lack social graces or even the ability to lie convincingly, should be fired. They give Verizon a bad name.Make sure you go to a corporate store and stay away from these dealers, if possible. Especially this store.

By far one of the easiest, quick, and friendly customer service experiences I’ve ever had. I managed retail for 10+years and I wish I had employees who were as helpful and friendly willing to assist the customers like they were. I expected to be waiting for a period of time as I’ve had poor experiences with previous cell companies in store and was in and out in 25 minutes new phone and plan included. This surpassed every experience I’ve had with ANY and all retail experiences. I highly recommend this store and will be recommending to friends in the future.

I had a wonderful experience with CJ and Bupe and one other young man and I didnt get his name at Verizon in Greece Ridge Mall. They didnt try to sell they helped me with my device that I need for my job and also showed me something else that would benefit my way of life. I felt like I was dealing with true friends! They need their own store (I told them that!) I felt great when I left and not like I made a purchase that I would regret later! Thank you u gentlemen...it was truly a pleasure!!!

Elias, was extremely helpful and very patient. Its a great feeling to know that superb quality and fantastic customer service still exists.

Jeffery Williams just needed to let all future customers know the current staff are amazing. They go out there way to try and save you money and give you the best experience. They all talk to you as a person and not just a dollar sign and they are greatly appreciated!

Bupe was super helpful during the process of changing my plan and helping me get a new phone. He was very honest and made the situation easily understandable by his incredible communication skills. I am very pleased with my experience! Thank you Bupe and all other staff!

Jess was awesome! She did such a great job and was extremely easy to work with. Thanks for the A+ Service.

Kaylin was very helpful and made me mom laugh and she should be a manager she is so smart!

I worked with Jess, and another guy (sorry, cant remember his name) at the Greece Ridge store, and all went smoothly. Bought a phone, they transferred the data, answered my questions, and I left happy, just like I usually do at this location. Ive worked with Jess before, when I got my previous phone, and the experience was similar then too.

The customer service agent Jessica was very nice and helpful. I bought an otter box defender box for my iPhone 12 max pro from this Verizon store. It was blue and at first I didn’t want it and I wanted to switch it to black, she was very nice and helpful and didn’t have a problem at all. I will be returning for any future help!

Demetre was very knowledgeable and personable to me and my kids while visiting the store. There is a very nice selection and he helped me find just what I was looking for. Im very happy with my purchase.

Great store. Very clean. Ondrea was amazing and patient. It took forever to transfer the phone over but she never gave up. Thanks

Amazing customer service, very helpful and knowledgeable. The only reason why I didn’t give five stars is because, there is a check in sign and I waited for two hours before I realized that they did not use they check in service.

Purchased Samsung charger. Salesperson was very friendly and was available to answer other questions and concerns. Very informative and a good experience

Its always great to be at Verizon in Greece Mall. Jessica is great and she is very helpful and knowledgeable. I recommend everyone to go there and ask for her. Others are great too. Miss the All set crew though. Go Victra Verizon Go.!!!!

I just had the best experience with Jess and the crew at Greece Ridge Mall! She was friendly and attentive. Efficient and personable. She worked hard to get me exactly what I wanted! And more. Thank you Jess!!

I had a great experience. The staff was very social and greeted me as soon as I walked through the door. There were 3 of them there and 1 of them was even tryin to assist me while she was on her lunch I am very greatful they are amazing A+++ experience

Very nice place. Good service. I love my new cell phone. I love my new cell phone.

It was easy and quick service. Remodeling look niceThere was sanitizer and social distancing.

Shout-out to C.J.!!! My phone froze a few minutes ago and I wasnt able to get it to reboot. I am currently a Sprint customer, but wasnt sure if Verizon would help me, but C.J. asked how can I help you and I explain my situation. He had the magic touch and got it to reboot. Thank you C.J.!! You could have said, youre not a Verizon customer and I cant help you, but you didnt. Verizon has would me over. Great customer service!

The gentleman was very helpful and polite and had me in and out within minutes. Great service.

Karl was very helpful and answered all my questions. He also explained in detail.

I was helped and all employees were professional in the Greece store I found exactly what I was looking for. Thanks I’m happy!

Ashab is a fantastic person to work with! He spent all the time we needed to upgrade and learn what was necessary to navigate our new I phone 11’s. Great customer service! I’d highly recommend you visit him at the Verizon store at the Mall on West Ridge if you’re looking for a new phone! Carol O a super satisfied customer.

Very helpful and patient. Thank you!

Demetre and Chris at Verizon we’re absolutely amazing I will be sending family and friends to that Verizon to ask for any one of them

Customer service is amazing and they really help you find what your looking for!

Great customer service.I couldnt ask for better service.

Jess is a true asset to your company. She is very knowledgeable, personable and patient.

Great service! First Rochester, NY store that was helpful.

Ashab was the person I dealt with at you Greece store. He was great and very attentive to my phone needs. Made the experience very personable for me. We discussed many things while I was waiting for my new phone. Great associate and person.Thank you very much Ash!

Thank you so much Ash for helping my son and I today. He knew exactly what we wanted. I would definitely recommend Ash to my friends and family. His customer service was truly amazing. Thanks again.

Very pleased!!!CJ was very helpful and very nice and patient! Great experience@

I was trying to migrate information from one cell to my new cell. Ash had to try numerous times to get my old phone to sync to my new phone, but he didnt give up and eventually he was able to make the transfer. Great job!

Unfortunately smashed my phone after coming home from work. Went right over to the Verizon store and Ash was able to help me find a new phone and get me up and running quickly! Really appreciate the great customer service!

I had a great experience buying my new phone today. Jessica and the other staff were very professional, friendly and most of all, helpful at getting me into the correct phone and phone plan for me. I highly recommend Jessica!

Good selection, staff has the good and the not so good just like everywhere else. But the good are good!

They helped me switch my line from sprint quickly and easily. Everyone in the store was polite and helpful. Happy to be a customer.

The clerk with me was super cool and helpful. Even realized my friends and I were short on time and helped make the process go by as quick as possible

Ash was awesome. He was so patient and answered all of our questions. He set up my new phone perfectly. I highly recommend Ash and Verizon.

-never pick up the phone;-have you waiting for long periods of time, even with space available inside the store;-will avoid at all cost!

Definitely the best experience I ever had. The guy that worked with me who name was Karl. Hooked me up on a iPhone and iPad. Very nice guy to talk with. Definitely recommend going to him for service. Definitely will be going back.

Service is always friendly, however there is definitely a communication disconnect between what is conveyed at the stores and what is reflected on your bill. Had repeated issues with phones and the only options for resolution is upgrade to a new phone. Satisfied with the in-store service but not Verizon in general.

Dave at Verizon (Greece ridge mall) is amazing. I’ve always had a great experience with him. He exceeds my expectations every time.

Went into store to return phones. They refused to return them since account was inactive. I wasnt even with them for 14 days.

Was not given my discount of 25% off accessories. Called and was informed I would have to come to store to take care of this. I dont live around the corner, and think it could be handled over the phone. Told I had to talk to manager who was out of town (that was yesterday). Today I called and he was not in. I left my number to be called back. If manager calls back and resolves this issue, Ill redo my review!I called Monday 7/22/19 and asked for the manager. The girl spoke to someone and I heard ask what its about. I told her (she was the one I initially talked to when the manager was out). He finally got on the phone, took the information (which I had already given to the other employee) and said he would get back to me. On 7/25/19 I talked to corporate about this and to this day, 7/29/19, nothing. Really???!!!

Dave Venor was fantastic, one of the best experiences I’ve ever had with Verizon. He was friendly and very knowledgeable. I highly recommend working with him at this location!

ASH was extremely helpful with explaining my options for a new phone purchase, with transferring data from my old phone and navigation of the new phone. You have a happy and helpful crew at GREECE RIDGE MALL store.

Recently purchased 2 new cells at Verizon in Greece Ridge Mall assisted by CJ. Our experience was better than Excellent. CJ spent a lot of time with us making the experience very enjoyable & relaxed. Would highly recommend.

Excellent customer service overall, though hadn’t realized they weren’t an actual Verizon location so had to do a lot online after the fact.

Jessica was so nice and helpful!

Had to wait for awhile to buy a charger for my phone because the 2 guys that were working there had to both wait on the only other person in the store..I never complained but was annoyed ...Then I got a text from them asking about my satisfaction and I would receive a $10.00 gift card.I gave them the second highest rating them pushed send and it came back saying the gift card expired.Dont know how that could be since I havent even got the gift card.. .I wont be returning to that store again there is a Verizon on Every corner

Jessica was great...The customer service and expertise was A1. I am a long time VZW customer and there is no way Im going anywhere!!Great Job Jessica....I really appreciated all your help today

Dan was so informative! He had excellent customer service! My experience with him was awesome and he was so helpful! Thanks!

Marisa was great helped me install product properly and gave me great information that I was not aware of. Thanks Again Marisa!!!!!! You’re the best

Dan was fantastic. Great customer service. Very personal and answered all of our questions.

She was so patient and answered every question for me. We also felt like we got the best deal being offered and wasnt being taken advantage of for the best commission. I was also invited back to the store or customer service with any questions.

David was great was very pleased with his service today. Very knowledgeable was a pleasure doing business with him.

The staff is top notch here.

They made several promises that couldnt keep. Locked me into unlimited which raised my bill by $65 dollars. Please ask questions because to me they just want a sell.

Working with Jessica was amazing she was very patient and Answered all my questions not pushy but explained how I can save money and get the phone of my choice .It was a great experience working with her thanks Jessica.

They workers were very helpful in assiting us with getting our new phones and making sure we got the best deals transitioning into a new phone carrier! Will continue to go back to this store!

Jessica was amazing - very easy to work with and efficient

Ash was great. I am really happy with his service.

I have had the worst customer service at the Greece Ridge Mall location. On May 10th my husband got a smart phone. The sales women Emma told us about a deal going on. We could get his phone for .99 because,we was going from basic to a smart phone. We paid all the taxes and fees got the phone and left. When we received our first new bill there was a charge for 24 months for this new device. When i called the store and spoke with Emma she said it takes up to three months for the deal show on bills. We have now received three bills and when I called to ask about it, I got informed Emma no longer worked there and they dont see any promotions in the computer. I asked to speak with the manager and he assured me he would contact corporate and see what could be done. He told me he would call back in two days. After 1 week I never heard back. I called again a girl took the message and said he would call me back. Once again never did. I finally spoke to him again this past Monday. He assured me he would hear back get back to me by the 15th. Well today is the 15th and nothing still.

Warning this is Victra an authorized dealer, not a Verizon corporate store. My wife and I bought two devices from this store and unfortunately we have had nothing but trouble with the phone since we got it. We bought the phone before going out of town and was not able to get it back in time before the 14 day store policy, even though we were told we had 30 days. When I did bring it back, i was told there was nothing they could do. Apparently this place is for sales and not customer service. I did right an email to victra, the authorized dealer and no one got back to me. Also there is set up charges and overpriced Accessories you have to watch out for. We also found out that the 2018 ( old stock) tablet we got has a two year contract, that we were never told about.

Jessica was amiable and competent. She helped with selection of the right phone. A good experience.

I was due for an upgrade on my phone and Marissa was extremely helpful! I’ll definitely be back!

Jess was great ! Helped me with everything I needed and was super friendly! Everyone in that store deserves a raise!! Thank you Jess !!

Terrible customer service. Dave provided the worst customer service I have ever experienced. So bad that I feel the need to review. My cell is less than 2 weeks old and he blatently lied stating this is a common issue with this phone and he could do nothing. I told him that consumer reports states otherwise, which it does. My take on Dave is that he is lazy, feels entitled, and does not have the capacity to fulfill his duties.

Bought new Pixel3a today, but feel the sales person could have explained the operation of the phone A lot better !!!!

Very positive experience and great customer service!!!

David was very helpful and made recommendations. The fact that he uses the technology helps.

Thank you so much we are very happy and pleased to have met youAshab was excellent, patient, professional, knowledgeable, supportive and ofcourse the bestThank you so much.He has excellent insight, he gave us excellent adviceAll our questions were answered Keep up the awesomeness Ashab

The rep helped me register my screen protector warranty and helped me choose the right case

CJ was awesome!

Unprofessional, and misleading. I would never do a pick up order at this location again. My order was processing, and they canceled my order without my permission.

The environment was great! They listened and found products/plan that met my families specific needs.

Took a few visits to find a good fit for all our family members but the workers did their job professionally

She was a Very Excellent person to work with and We loved her Nails !

Battery died and had to switch phones today. Everyone on staff was very knowledgeable and friendly.

Dave went above and beyond in helping us with our multiple phone upgrade.

Retailer was very helpful and provided great conversation would definitely work with him again

From my experience most Victor stores are not that dependable this one was a pleasant surprise and I will be going back there regularly representatives were very attentive kind and considerate and were extremely knowledgeable with technical issues unlike the corporate store down the street

Fast easy in and out with new phone in under 30 minutes!

Jessica at Greece Ridge Verizon was awesome great customer service

Very knowledgeable and a pleasure doing business with Ash.

Jessica the sales rep was amazing at helping out my family

Store is bright and clean, the help is great, dont get better than this, the people were born to help solve your phone issues

They dont tell all there fees they charge

Ivor Dave jay all great people to deal with

They were very friendly and helpful.

Got a phone I wasn’t satisfied with and I got to exchange with no hassle on my side !

All the employees especially Marissa worked with us especially when my 9 year old son was getting restless and asking questions.

Fast, Friendly and had an excellent salesman!

Service was atrocious. Rocco needs to work on his customer service. Rude and disrespectful.

Knowledgeable and patient

Very good customer serviceq

Wasn’t happy to find out after I bought the phone that they are an “authorized dealer” but didn’t want to tell me that. Plus they charged us a $20 “set up and go” fee. Just skip this place and go to a real Verizon dealer.

Great team work.