Dres customer service skills were top notch. His attentiveness, Awareness to my needs, and efficiency were breath of fresh air from an otherwise lackluster company.I will be leaving Verizon regardless but if they continue to hire people like Dre, and change their shady practices I may or may not come back one day.

Tried multiple times to up-sell me when I continued to repeat multiple times no thank you and I know what I want. Paid for the upgrade in store and then Verizon tried to pull a fast one and added the upgrade charge to my bill AFTER I had already checked my original bill. Literally tried to steal my money.Felt like I needed a bath after dealing with slimy salesmen.Only good thing about the store was they had the phone I was looking for.

Pretty good, had to go back 3 times to get on my friends line and they were helpful every time. June was great!

Store is empty parking lot is empty greeter at door said there is no available person to help me purchase a tablet. Henrietta verizon wireless is not the place for cell phone purchases drive somewhere else

I went to another location and they were really much help on the matter of my new phone having issues and i come to this location and within 10 minutes (including the few minutes to wait for him to finish helping someone else) he had a replacement phone already ordered for me to have it by tomorrow!! Super happy! Thanks guys!!

Awesome! Vince our rep that served us, was amazing. Got us the best deal i couldnt turn down i had to buy today! Great customer service caused me to bite and am now a happy Verizon Customer!

Worst experience purchasing new phones. The customer service was awful. We had a woman named Sue who was of no help and screwed up our order and just wanted to go home. Very disappointed with our experience.

So much hassle, only a few employees doing their job and having a cover cuz the other ones arent doing their job. I havent been this frustrated with a company in a long time. I will never go back to the Jefferson road Verizon store

Too busy. Too crowded. I was NOT ABLE TO ACCOMPLISH MY TASK.

DO NOT GO TO THIS STOREOrdered new phones today for same day in store pickup several hours later my wife went to go pick up the phones at 5 PM. Mind you the store is supposed to be open until 8 PM.Not only was there no one at the store but it was also a complete waste of time and gas.My wife then called Verizon support only to receive no real answer after spending over 30 minutes on the phone.I have now been on the phone for 30 minutes myself.I DO NOT recommend going to this location. Obviously they dont stick to their hours of operation which is staggering consideration they are VERIZON

Helped me in short order even though they were understaffed. Took care of my problem quickly.

We came to Henrietta Verizon because Greece wouldnt acknowledge us, we wanted to take advantage of the Mothers Day sale and Henrietta was very professional, courteous and helpful. Alex was our sales guy and answered all our questions, we bought 2 phones and added a line. Thanks Verizon Henrietta!

Always help me with any issue Im having getting my insurance phone up to par

David is a great employee, very knowledgeable, friendly, and helpful with my new iPhone.

The man that helped us was polite and very helpful. I truly enjoyed my experience there

Representative David Did An Amazing Job Assisting Us. Very Helpful and Knowledgeable!

TL:DR Verizon broke my phone by inserting the SIM the wrong way, wont claim responsibility for it, and Im SOL.Just had one of those experiences where I wish I could give Zero stars. I brought my Google Pixel 3XL in to get a replacement SIM card as it had occasional issues with No SIM card inserted and my mobile data would drop out. I had previously used the correct tool to insert into the SIM card tray ejector hole at the bottom of the phone to check the condition of the SIM card. I found it had some corrosion/scraping of the copper contacts, mostly due to the fact Ive had the same SIM card for four phones now and which I thought merited replacement.The Solutions Manager greeted me immediately and asked me what the issue was and began the process of replacing my SIM. He left and came back to the front with a new SIM card and started to find my SIM card location to replace it. I understand theres dozens of models of phones Verizon carries, but for a person who claims theyve been in the business for 11 years, maybe they shouldve known its on the bottom. He used his tool to remove the SIM card holder, added the new card, and tried inserting the holder 3-4 times before finishing. He handed the phone right back to me and said it should be fixed at this point. I didnt see the 4G or telephone reception bars on at that point, but figured I needed to restart it for them to appear.After shutting down and restarting numerous times on the way home with no success getting mobile data again, I decided to remove the SIM card again and check things out. I pulled the card holder out and noticed a small copper piece and another small plastic piece fall out of the holder hole and noticed the card was inserted the wrong way! My SIM card holder has a 45 degree notch that dictates the way the card should be sitting and it was put in backwards with the wrong corner of the card sitting on the notch.Im sure this is what caused the damage because the brand new SIM card now had fresh gouges in the copper that a normal insertion would not cause.The corrosion may be due to my phone getting wet previously which the Solutions Manager noted when he saw my water indicators. This had no bearing on the situation as my phone previously worked with the aforementioned pieces still intact.After a second conversation with the Solutions Manager and online via text chat, Verizon wont accept fault or offer good faith help on a phone replacement, so now Im SOL.

Great Staff who helped me resolve my phone issues.

Always helpful. Always go to the ACTUAL verizon places like this one not the ones in the mall- theyre like fake news / ripoff

Went on a Wednesday early afternoon - 50 min wait going somewhere else

Thank you Alex for youre help today even though it was a process getting me a new Sims card. Everyone hes a great sales guy I recommend customers to go with him. Hes very patient keeps a good conversation going while working and waiting phone your phone to be fixed and working again...Thanks again Alex sales associate in Henrietta.

Had a phine issue and did not help me because i didnt have my i.d.I sont need i.d. when i call support on the phone, i give a passcode to confirm along with test questions. Why couldnt store so the same?

Worked with Tony, he was very personable and helped us get exactly what we went in store for.

Incredibly slow. No employees.

Although I had to wait before receiving assistance for my phone issue, it was well worth it.

Note: My review is during coronavirus.Due to the pandemic, the lines are long/busy so expect to stand for a while before being seen. Appointments are definitely the way to go, but they are booked pretty heavily.However, the staff are very helpful and get whatever you need done. They are definitely trying their best in the current circumstances and dealing with the ire of customers with little patience.

I went in right as they opened at 10am. I wasnt in any rush so I let the other people waiting in their cars go ahead of me. Everyone had their masks on properly so that is a big plus.I wanted to get a new phone. Jason was the one who helped me. I had already looked online and knew what I wanted. He didnt try to upsell me or anything and had good recommendations for accessories. I told him I really liked colorful things and my Popsocket, so when he went into the back to get my phone the cases and Popsockets he brought back were perfect and made of so much glitter!Im very happy with my service and will definitely go there again for any of my phone needs.Thanks Jason!

Vince saved me tonight and made my frustrating, almost 2 hour ordeal worth it by doing everything he possibly could to help solve my problem. I never leave reviews but Im extremely thankful that he was available to help tonight. Thank you, Vince!! :)

Was more than happy to kindly tell me to go kick rocks when my phone broke claiming there’s nothing they can do for me because I’m not “authorized” when I know I am one of the only 2 people on my account and both of us are authorized holders. my phone is paid for and under warranty but they love to end it at, “Oh your not “X”? Yeah there’s nothing we can do unless they come with you”Two years back i had a similar issue with a phone under warranty and they were able to remedy the problem, no questions asked. Guess it depends on what day it is as to how much they will help or not.Only giving two stars because it solidified my desire to kick verizon.

Drove an hour to get my phone fixed (which didn’t work at all) and they didn’t help me whatsoever. extremely disappointed that no one even tried to help me. will not return to this location.

Efficient process despite COVID restrictions.

Needed to get sons phone fixed he pushed to many buttons locked it up girl at door fixed within 5 minutes of arrival

Bought a hotspot a week before, and they never activate it. Was not particularly happy about having to go back and wait in line again for them to do what they should have done the first time. We live out in the country and is a 20 min drive to get there (twice). Overall, they did a good job of rectifying the problem.

Social Distancing, helpful employees made this experience quite easy and the service I needed was done quickly.

Put getting a phone off for years because I didnt want to deal with going in and getting a new one. However, I had a very pleasant experience! I didnt have to wait for service and the staff were friendly. The associate who helped me was honest about what accessories I really did and didnt need. I appreciated the honesty. Id say I spent no more than 20 minutes inside and out the door with my new phone.

Incredibly helpful service from one of their reps, David Pitcher. We purchased a new phone upgrade then went home expecting to have a smooth transition to the transfer of all of our apps and services. Email bombed out and nothing we could do would fix it. A couple of hours on the phone with our internet provider could not fix it either. In frustration we returned to Verizon and were fortunate enough to connect with David Pitcher. David spent two hours on the phone with Frontier, all the while multi-tasking with other customers to get things done for them while he was on hold with our provider. Totally an incredible display of customer-focused effort that truly impressed both myself and my wife. What an amazing display of customer focus as well as the ability to juggle balls in the air. I would highly recommend that you ask for David Pitcher when you sign into this Verizon location. He is absolutely the best!

OMGGGGGGGG, this place was amazing, the gentleman that helped me, was so patient with me, and was able to resolve my problems, in less than 10 minutes. His name was David, at the Verizon at 1150 Jefferson Rd. Henrietta, NY

So clearly people tend to leave reviews when theyre unhappy. and this so be the case because when youre prepared to walk into a store and shell out thousands of dollars and the representative that is knowledgeable and supposed to be friendly and smiling turns out to be the actual gargoyle who seems miserable kind of makes the whole shopping experience a little less appetizing. . were probably going to never go into the store again just so you know and were going to go ahead and submit to the e commerce in-between.He didnt even offer us any single accessory.. Bummed

Great service. Went in knowing I wanted to upgrade my phone and which phone I wanted. Sales person didnt try to up sell me or convince me to get things I didnt need. Just helped me with what I asked for. I really appreciate that. Nice and quick visit!

Very disappointed in this location and Verizon as a whole. We had been a Verizon customer for 15 years until today. Tired of every time we need to change our plan, we get no deals or good pricing because we arent a new customer. How about being a loyal customer and wanting to keep my business? Well Verizon lost us today and AT&T gained a new customer. The associates (Manager included) were of zero help today and didnt seem to care that I was ready to walk away. Their loss.

Great experience. Vince was very nice and it was a seamless process.

Not sure what the point of a Verizon store is anymore unless you need to buy a phone/tablet/watch or accessories. They do not do any technical work anymore which is very disappointing. You are told to call tech support or they send you to best buy. Pretty much becomes a run around.

Everyone is always pleasant and quick to help. They answer all my questions and do their best to get my issues resolved and get me back out the door so I an not wasting time

Horrible emotional and disappointing experience. My mother passed away last week and I shut her phone line off. We still owed money on it which I understand. I took the phone in to get the balance wiped off the account. They said they couldn’t do anything for me until the following month. My mom is deceased, the last thing I want to worry about is trying to remember to come back the following month over a phone. The one guy said they “could” do a reversal and give me credit, but it’s “a lot of work” meaning he really didn’t want to help me. I was so upset I just left the phone knowing full well they will get money for it and I still have to pay for it. Thanks Verizon for compassion and that great customer service. I will be switching to another service provider within the next week. This was the straw that broke the camels back. I’ve been trying to deal with them online, via web support and in store and it’s kind of funny how not one person could help me. So disappointed and hurt.

I know Verizon isnt the cheapest cell phone company but its definitely top notch. Ill pay more for the quality they provide. Been with them for well over 15 years and dont see us changing anytime soon. Our last in store visit was amazing! Rod, the agent who helped us, couldnt have been more knowledgeable! He absolutely rocked! Made the whole process easy!

Went to Verizon in Henrietta for a new phone. Was helped right away and Devin was awesome! Didnt feel like we were pushed in to something we didnt want. He went over everything in detail. He even changed everything over for us. Ask for Devin, you wont be disappointed.

Todays visit was to upgrade an old iPhone. We were served immediately and it was the most painless visit to Verizon that I have encountered. We were helped by KJ, who was fabulous.

Extremely helpful personal.

In and out quick as could be. I only needed a new sim card for a phone I purchased online. Took about 3 minutes to wait to be called then 2 minutes to get the sim. During the time I got to listen to several agents very calmly and politely explain to people things like your service was turned off because you havent paid in several months and no, as we explained since you didnt get the warranty, we cant replace the phone for free because you dropped it. We really suggest you get the warranty or at least a case.The fact that they probably have to deal with the same dumb questions repetitively probably makes it easier.

Tony at Jefferson Road Verizon store was so very helpful to us. I was so impressed by his knowledge and professionalism! Hes an asset to Verizon!

Amazing service ! they took care of me and gave me all my options!!

This Verizon store has always been amazing! They find the problem and they solve it immediately. This time I actually ended up solving my own problem, but the tech was really helpful anyways.

So frustrated with this non-service!!! My phone does not work, Making an in-store appointment is a futile catch-22. Ive been disconnected from three tech support people who have not fixed anything. What to do? Meanwhile I pay for a phone that doesnt give me the service Im paying for!!!!!

A 3 star is average. Great customer service but dont use the curbside checkin because their internet doesnt extend to the parking lot. It was confusing and didnt work.

Stayed outside in line separation to ask questions.Great work by masked employees.

Absolutely the worst experience when I was faced with unexpected purchase if new phoneThe sales woman couldnt sell me the phone and accessories and hustle me out if store fast enough! Would not help me transfer data, insisting I could easily do it online myself, which I could not! Didnt put screen protector on after saying she would. Upon return visit next day and informing her of my disappointment, she put screen protector on, realized I did need a little assist in data transfer, somewhat apologetic, but still hurriedly. Will never shop here again. Been a Verizon customer for 20 years!

On this visit the clerk only helped by sending us to Best Buy where we got the S10. He literally was uninformative and apparently had zero knowledge of the phones, either that or he was more concerned with leaving as we arrived 30 minutes before closing time. The place was clean but I dont think the equipment was properly displayed as on first glance, the store seemed empty.

Great service. In and out with out overselling. Sales person was incredibly tuned to my preference as a shopper.

The Verizon store is new and you will find many active people willing to help. If you go in with a problem you will be probably dropped from the iPad list like I was. A wonderful customer informed me that you need to say that you are here to buy a new phone with all the bells and whistles. When the service sales person calls your name hand them the broken and ask them to fix it. They will reluctantly. See they get no money to fix phones only when they sell phones. I hope this tip helps you it did in my situation.

I came to transfer from sprint to Verizon on a Black Friday. Not only was the store manager on top of everything, even helping when we were running into issues, they kept everyone in form and they were done as quickly as possible

This is a great location. There is an Asian woman there that is amazing. She tells you the truth about anything you ask, shes kind, and very customer orientated. Overall a great experience. The only drawback is that there is often an extremely long wait.

Not a fan. I went to this store looking to buy a new case, wireless charging stand, and Google Home hub. All told I was looking to spend just shy of $300 on accessories. I walked out with all my money because every thing I was looking to buy was there, on display to see and touch, but they had none of any item to sell. For a such a large location Id expect better stocking process.Ordered from Amazon

My girlfriend had an issue with her Samsung S8 and the store manager, with the help of one of her sales consultants, was very helpful with fixing the issues she had with her phone.I just would like to send a very special thank you to Anna (Store Manager) and Devin (Sales Consultant) for helping with her phone issues.

Worker was very polite and professional and informative.

The promise me your bill will be$150.but the sent me bill around $560.I went to couple time to ask about my bill.just the always make excuse.but those person never show up and never call me.

Service was friendly and helpful, but they always try and go for the upsell it seems.

Always very helpful. Very knowledgeable. Called verizon they said I needed new device at 199.99 deductable when it was only a cracked screen. Gentleman in store reinforced this to online verizon agent so I only have to pay 29.99 for screen repair...

Dont know why I went into the store. Had to do everything myself Thank you virus

Waited 40 minutes. Walked out unserved. Looks nice inside Intake person didnt know about current $250 trade in offer when you bring your own phone, right off the main Verizon wireless site ...

Proud of our corporate store... David was fine!!! Very adamant and direct attention given to my husband and I. We had serious cell phone problems.he took care of it. VERY PATIENT!! I want to give recommendations for David to higher position. Hes genius. Very nice clean store, highly appreciated.

Ting is better xD

This message is specifically for zach... i was having trouble with my phone plan and going over data. He jumped right to me like a kangaroo would do if its young was in danger.. he was awesome.. took care of me as fast as a lion catches its prey he even back dated my plan so i didn’t have to pay overages... he was kind and i do believe he should be given recognition like simba was recognized as the new prince of the wild please let him know he did very well and he will be forever my representative..

My issue stems from an employee not explaining the terms and conditions of a promotion on an Ipad. I would have never purchased the item had I known there was a termination fee. Verizon was unwilling to consider my side of the issue, only the contract terms.

Service has gotten better, shorter wait times. Can do a lot over the phone now too for tech support. The flagship stores are the best ones to go to, the Authorized Retailer shops arent that great.

Devin was very patient and thorough in showing me the basics, as well as backing up all my contacts, photos and everything else that could be transferred from my old android to one of the newest iphones. He proves to be a true Verizon professional. Ill be sure to tell anyone I know to request Devins assistance at the Henrietta location for all their cell phone needs. Thank you.

Amazing customer service! Came in 2 min before they close, Liza was able to get everything done for me without a glitch. 5 stars because she stayed till 8:30 to do what I needed done. Thank you!!

This store is always quick, which is very much appreciated!

Verizon doesnt care about their customers, they just want to make a buck. Left there with a $1500 receipt and a phone that wasnt activated properly. No way to call and speak with a representative because their customer service closes at 8. But 3 miles down the road, they have an entire call center dedicated to work west coast times as well as eastern times but yet, still cant take my call. Auto mated system is the most frustrating thing to deal with. Im calling because I need help, connect me to a representative!

My last experience... Rude greeter. Both greeters talking to cashed out customers about nothing to do with Verizon basically personal conversations mean while the line waits to be helped. Todays experience i didnt even make it in the store do to the greeter and his attitude. No body behind me in line the wind going away from store smoking a cigarette 3 6 foot lines behind the only other person who was first in line. He spent a couple mins talking to them telling them they need appointment. He then looked at me and asked if I could smoke outside the line so I stepped in to the parking lot and said maybe you move the smoking can and sign that says smoking area away from the line. He proceeded with attitude do you want to argue about it all day really lucky I am not a hot head. Will be back after work to cancel my plan. We pay to much there to get treated with such disrespect. Eff Jefferson road store and its rude non care about customers.

Very quick to help w a smile.

I went in for a new SIM card. Someone was there to help me immediately. They got me exactly what I needed and set my new sim card up for me with no issue. Great experience.

Told me I needed a new phone after working on a glitch. Went online and good deals at Greece Verizon store so I went there to purchase one. I entered, was greeted by receptionist who looked at my phone and in 3 minutes fixed it. I would avoid the Henrietta /Jefferson Rd store as they are focused on crooked sales.John Tesch

Of the several Verizon stores I have been in, this one is the best as for as service and friendlyness.

Very slow to even ask what I needed help with, no place for me or my kids to sit, and ultimately did not solve my issue. Had a much better experience in Penfield at the store near Home Depot. I think the rep even said they were a different entity, but extremely impressed.

My phone was replaced. Representative was very knowledgeable and accommodating.

I came in today wanting to buy a new phone even though I was unsure about how much I was willing to spend. The women who was helping me was extremely rude and from the minute she began to help me she had a nasty attitude. Although I was unsure about how much I was willing to spend, she made me not want to purchase a phone at all. There was a point when she went and gave me options of promos and when she explained it to me she seemed friendly, but as soon as I ask her any questions regarding it she went back to having an attitude. At the end of it I decided to leave and come back and give my sale to someone whos friendly and more patient then getting annoyed and probably wishing she wasnt there.

Every Verizon store Ive been to tries to pull a quick one on their customers. Why do i want to stay with verizon if they are going to repetitively screw you over. Time to start looking for a carrier.

This place is great! Its super clean, they have tons of great tech and the staff is polite & knowledgeable. Definitively my new goto store for anything mobile.

Went in to discuss changing a phone with which I was extremely dissatisfied. Asked about Verizon Edge plan to change phone. Service rep suggested I delete all my texts to make phone faster and blamed wireless service for texts not going through - ignoring my issues with the phone. When I asked about Verizon Edge she said I did not qualify and it was likely due to my poor credit or lack of payments. My credit score is >750 and I have never missed a payment over 9 years. She responded with she could not tell me why I did not qualify, even though I said her reasoning could not be correct and there must be an error. Left the store EXTREMELY dissatisfied. Called Verizon to follow up and they answered my questions within minutes. The service rep at this store was not helpful, sometimes rude, insulting, and did not know answers to basic questions. I would NEVER recommend this store to someone. Terrible experience. Expected more from Verizon.

Local phone number drags you thru a call center in Florida?..? Why??? On the site Local store numbers are listed and no one answers the phone.

Problem fixed immediately, which of course should earn 5 stars and it would except a young male employee, named Adam, thought the male behind me was a more important client than myself and my wife. Then while explaining part of my concern he interrupted me to mock and laugh at me. Not a very pleasant experience. Will not bother with Verizon store again.

Im surprised at all the negative reviews here. I had a great experience. I came in at a peak time, and had a 5 or 10 minute wait to speak with an agent. Im okay with that - the couch was comfy and I was in no rush. The agent I spoke with, Sue, was extremely polite, professional, and helpful. I came to the location because I didnt know my billing password (not the same as your account password!) and needed assistance changing it. Sue was awesome, and even pointed out a small account change that would save my wife and I $15/mth each!

I got great help from Jacob, he was very helpful and patient helping me get a new SIM card and dealing with tech support

Was greeted right away and the staff was friendly and knowledgeable.

Although there always seems to be a wait to be served, the service is very good and they give you their time.

Great customer service I bought a galaxy s9 + today and I was in and out within the hour but only because of the app and file transfer from old phone to new phone but thats expected and no upselling from what I could tell from the associate I dealt with which is great and she new what she was doing

Extremely slow service. Came in to have a bill printed and had to wait 45 minutes. 3 of the stores staff were waiting around to check people in while they could have help customer who were waiting. Once it was my turn in line the sales representative was very help and quickly address what I had come in for.

Worst customer service Ive seen in a LONG time. Ryan acted as though he was doing us a favor by waiting on us. Down right rude. Should not be working with customers in any capacity. We went to Cellular Sales at Marketplace Mall. VERY different atmosphere and experience. Great staff there. Corporate Verizon should be ashamed. They need to overhaul! Lots of good people looking for jobs. Hire them and get rid of those that are sending your customers away!

I worked with Greg. He was great

New plans are out, $55 for 75gb of DATA is the best deal!!