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Dorschel Exchange and Used Truck Center
3817 W Henrietta Rd, Rochester, NY 14623, United States
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Dorschel Exchange and Used Truck Center

Comments
Ch
Review №1

Went in to look at a vehicle and asked a salesperson about the vehicle I seen online. I was given a smart remark like...we have a lot of vehicles and had to find it online instead of trying to sell a vehicle and showing me whats available. After I showed him the truck I was passed on to another salesperson, even though I was the only person there. Just felt disrespected. I wasnt worth his time.The new salesperson brought me to the truck, showed it to me said the prices is what it is. This is fine, I understand its dorschell policy but there were 6 other similar trucks right next to it, maybe you guys could try to sell me one of those. Instead, didnt ask my name, if he could find me something else, just said it is what it is and I walked out. I want to spend a good amount of money but they didnt want to bother doing any work. Worst sales department have I have ever seen. They want you to find the car, accept their price, and write a check. Lost my business and anyone else I can let know.

Da
Review №2

This was my first car buying experience and everything was real new for me. Reece R. is an amazing sales person and he made everything real smooth and we came together on a perfect fit for me. Dude is awesome and I would definitely recommend him!! Awesome service

Ca
Review №3

Reece was great! Very thorough and attentive. A great experience through the whole process. And I really love my new car!

Lo
Review №4

My wife and I bought a used 2012 Honda Odyssey. We had a major transmission fluid leak took the van back in to get fixed. Not only they fix our vehicle they also took my wife home back and forth. The next day they inspected everything again to make sure nothing else was wrong. Everyone did an awesome job and wonderful service. Thanks, to Justin, from service, also Rob M and Mark Fujimora, from sales.

Di
Review №5

The process of getting the car was great. But, after getting the car and contacting my sales rep (Reece) about the car needing an oil change is not so great. I contacted Reese to let him know that not even having or driving the car 1000 miles my dash board says change oil soon. But, I have not heard a word from Reese about bringing the car back to get it serviced.And, because Im getting ready to take the car out of town, I will have to pay to get the oil changed and because this was not done before, I probably need to get it tuned up as well.

Me
Review №6

Received excellent service from Reece Regatuso! It was my friends first time buying a car, he really helped him explore great options and deals!!

Dr
Review №7

I can’t believe how easy it was to sell my car to them. They 9% higher than any other dealer (I sold a 3 year old high end Toyota). Easy, professional experience. Totally recommend

Ya
Review №8

Bad service. I went inside and sat in the waiting area and it took 15 mins. (give or take) for someone to help me AND thats after my mom decided to wave one of the representatives down. I also like to add that 2 of them walked by us and went straight into their office, even WITHOUT a greeting. Moving on, the guy we waved down lied to my mom about the the rust on the breaks, saying it is because it was sitting in one (1) spot for a period of time. Can you believe that liar? I dont know much about cars but even I knew that was a complete lie. He just seemed uninterested in helping us so I just took my check and left. Gave it to someone that was happy to help me. I guess I can say I dont recommend anyone that is or look like an African-American to go because most places dont expect for us to have the money to pay. I am in no way saying that they are/or seemed racist by the way. Youre welcome.

Ma
Review №9

Amazing experience. Allen helped and guided me through purchasing my dream car.They are not like others car sales places. They are there to HELP you! Not just to make a sale.

Je
Review №10

I bought a car about a week and a half ago, the sales rep I worked with was very enthusiastic and helpful. He didn’t force me to buy the car, I just wish the other reps who were not working with me would have acknowledged and greeted me instead of acting like I was invisible, I also very much dislike the car I bought so far, but that’s my fault not there’s.

A
Review №11

I didnt actually purchase a vehicle from this facility but I considered them as an option. I worked with Ivan and he was very helpful with helping me understand the purchasing process. I never felt pushed into trying to buy the car I was looking at.

Ge
Review №12

Had a great experience so far good, honest vehicles and our sales rep, Robert, was courteous, friendly, and helpful. Not pushy..which would have sent me away.

Li
Review №13

Would never buy a car here. Salesman was rude, continously cut me off while I was talking, condescending and treated me as if a female couldnt know anything about cars so why bother wasting his time, filled with a lot of what you see is what you get attitude.

Pa
Review №14

Not a fan of the we dont negotiate moto! They ask the moon for a used truck and want to give you nothing for yours....too many other places

Je
Review №15

Service Department has yet to refund me as stated and now when I call I get rude customer service and have to leave a message. So I am out $$ and more time.

Ja
Review №16

Great experience, honest sales staff set proper expectations and made experience wonderful

Ni
Review №17

Reasonable sales person walked us through buying and selling for the first time, great experiences with Dorschel!

Ji
Review №18

They got good deals for summer

An
Review №19

I had some issues with this dealership, but they called and worked with me to resolve them. I was impressed by that.

Be
Review №20

Great sales people and service.

as
Review №21

We waited over a half hour for our appy and while we waited the car we were there to buy sold! We will not be going back!

Ra
Review №22

Great service. No bs.

Sa
Review №23

Very pricey

Information
1 Photos
23 Comments
4 Rating
  • Address:3817 W Henrietta Rd, Rochester, NY 14623, United States
  • Site:http://dorschel.com/dorschel-exchange.htm
  • Phone:+1 888-479-6050
Categories
  • Car dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Payments
  • Checks:Yes
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