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Roanoke Cell Phone Repair
3824 Williamson Rd, Roanoke, VA 24012, United States
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Roanoke Cell Phone Repair
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ma
Review №1

We needed screen protectors installed on our phones. Being new to the area, we decided to use the company with the highest rating and most reasonable price. They installed the protectors in a matter of minutes and ensured that I was satisfied with the work. I am very happy that I chose Roanoke cell phone repair and would use them again.

St
Review №2

This place is great, very friendly and helpful. The Technician that work on my phone was very knowledgeable and he was able to find, and take care of my problem, very quickly. This guy is great, and prices are very reasonable. I will definitely recommend to everyone !

El
Review №3

They fixed my phone in just 15 minutes for $30 cheaper than another place in Roanoke had charged me for the same fix! The man I worked with answered all my questions without judgement and was very helpful. Hopefully I won’t have any more phone problems for a while but if I do- I’ll come back here!

Re
Review №4

Fast service and it was done well 👌 though it is kinda hard to get in and out of the parking lot.

Ta
Review №5

My second time working with them. They are so nice and fairly priced. The only place I will take my phone!

Aa
Review №6

This guy is the best. Ive used him multiple times and every single time he has fixed my phone issue in a timely manner and good price. Most recently, he walked me through a phone repair over the phone so I could continue working at my jobsite without having to leave. 10/10

Ma
Review №7

I have been a customer of Roanoke Cell Repair for over 2 years and Im always pleased with everything, meaning the repair, customer service, and professionalism from Buddy along with his willingness to take the time to show and explain everything and walk you through it without rushing. I also appreciate the owner who makes sure the customer is satisfied and offers free updates on the firesticks. Its just a terrific repair shop. Thank you gentleman for all you do. ❤

Li
Review №8

Roanoke cell repair really helped me unlock my phone I definitely appreciate everything they did for me .. if you ever need your phone fixed or repaired come her I recommend ❣️

Be
Review №9

Fixed my phone in like 10 minutes. Great service

La
Review №10

I came here praying that all of my pictures and contacts could be saved after my phone had died and would not charge. These guys are experts at what they do...performed phone surgery to get my old phone back on so that I could transfer everything since I didnt have things backed up. So thankful to these guys that I didnt lose years worth of baby pictures. They are very professional and charge very reasonable prices. Highly recommend!

Ju
Review №11

Great work! My screen wouldnt turn on and instead of selling me a new one he asked questions, diagnosed the problem and immediately fixed it. Saved literally hundreds of dollars.

Br
Review №12

Buddy gave me several options to fix my issueAnd fixed my phone back good as new.

ad
Review №13

Had Samsung battery in stock and replaced in promised time!

mi
Review №14

I took my sons ipad It had a crack screen on it they fixed it fast I would recommend they did a good job

du
Review №15

My Galaxy s10 was run over buy a car in the front and black glass had shattered along with a bend across my phone and the volume controls. It looked to me as though there is no way this can be repaired. I spoke with Roanoke cellphone repair they were very confident they could fix it. When I call there around other repair places they were very skeptical and not very helpful. Both gentlemen that help me at Roanoke cell phone repair were extremely helpful and knowledgeable and drop my phone back to perfect condition. They do an awesome job and come highly recommended.

sh
Review №16

Very knowledgeable about my property. Quick service.

Du
Review №17

This place Fixed my mom’s phone for free! She is not great with technology and he didn’t take advantage of that! Only asked for a good google review so he’s getting 2! Thank you!

Ce
Review №18

Great place to go when your cell phone quits working very professional and know what they are doing and dont over price

ch
Review №19

This is the place to go to save time and money thank you guys for helping me out of a jam 5 stars

Ch
Review №20

I brought my iPhone 6 plus in to these guys to get a screen replaced, and these guys were extremely thorough with my phone and went through and fixed everything for me. They were extremely polite and extremely knowledgeable when it came to repairing my phone. Would highly recommend these guys for any and all phone repair needs. Great prices and great and quick services. Thanks again guys!

Jo
Review №21

Give them about an hour with your cell phone, they will do magic. Replace your shattered screen to near new. Always up front with you with cost and courtesy, no wonder this business is so highly recommended. Thank you !

La
Review №22

This is the place to get your phone screen replaced!!! I was told by a large chain repair store that my phone had to be overnighted to their “corporate” to be fixed and no other cell phone repair in the Roanoke Valley would be able to fix it! Well, I followed my gut instinct for a second opinion and went to Roanoke Cell Phone Repair. Staff took the time to identify the issues and were completely transparent with the process.They did an excellent job and went above and beyond in customer service!! Staff provided my husband and I advice and tips for our Amazon Firestick.I highly recommend Roanoke Cell Phone Repair! Thank you again for the outstanding service!

Le
Review №23

These guys are amazing!! True magicians 🎩 My phone was trashed and they brought it back to life!! And as an added bonus they added a screw to my glasses just cause they’re great!! Highly recommend.

Ro
Review №24

I needed a new battery for my iPhone and they took care of that real quick and very professional. While waiting the clerk gave me some great help for my existing fire stick for my TV. I was so impressed with what he was showing me, I bought one for my Son. He loves it already! I live in NC but if I ever need help with my phone or fire stick, I will wait until my next trip to Roanoke to do business with Roanoke Cell Phone Repair! They were awesome in all areas of customer service! Thanks for such a positive experience!

Ny
Review №25

My experience with these awesomely intelligent men was easy and quick, this is the only place i come for ANYTHING electronic related!! Theyre amazing at fixing any bug or nix and will do it efficiently and swiftly. I never regret coming to see these guys.

Al
Review №26

Saved my Google Pixel 3! It was incredibly difficult to find anyone that would even touch my cracked Pixel 3. Another store quoted me for over double what this store did. The technician and owner were both kind, welcoming, and helpful. My phone now looks like new and everything works perfectly. They took the time to explain what needed to be done and talked me through a series of systems checks afterward to make sure all was well (test phone call, camera check, etc.).

He
Review №27

Im so happy with service I received today. I had questions about a cell phone and a computer, and Buddy spent so much time with me, answering my questions. It turns out he didnt need to service anything for me today, but I didnt know that until he thoroughly answered all my questions! Im not at all surprised that this business is a success. Clean, organized, friendly staff. A great example of local business done right!

Fr
Review №28

I got to say this is the place to go if youre looks for professional service. Their service is top notch. Byw. They did have barriers in place.

Kw
Review №29

My phone wasn’t not working and I was not receiving any service. They were able to communicate with apple and set me up to get a new phone for free. They are understanding people that are willing to help anyone with different needs.

D
Review №30

This place is very helpful, informative and convenient. i’ve been doing business with these guys for about 2 years now and have NEVER had any problems or malfunction in my phones. they’re customer service skills are phenomenal, also they’re very intelligent and is able to complete every single task with no problems or confusion. they’ll make sure you understand each process and they’ll do it all at such a small cost!!! LOVE THEM

Ch
Review №31

Love these guys. Really do their best to help you, without ripping you off.

Ch
Review №32

They fixed my phone in 15 min. I had an amazing experience.

Ge
Review №33

I called on a Thursday to get a quote to get my screen replaced on my S10+, I was told the screen wouldnt get here til the upcoming Monday. Immediately Buddy offered to put a temporary screen on my phone until the new one arrived. I was honestly blown away for him going the extra mile to help me in that way. I would definitely reccomend this place over any of them in Roanoke!!

Dz
Review №34

Nice experience

re
Review №35

Very knowledgeable very helpful

Ji
Review №36

I had a Galaxy S8 with an expanding battery and a back that was peeling off. Not only was the repair relatively cheap, but it was done quickly, in about half an hour. The staff was very friendly and helpful

Sk
Review №37

I broke my phone when I tripped and apparently used it to break my fall. They were same day repair which was nice. Their pricing is terrible though. Apple will replace the screen for nearly the same price and it’s the correct screen. They clearly use “copy” screens which are cheap knockoffs with lower quality. First of all, my phone was not even fixed correctly the first time. The home button was stuck and constantly activating. Fortunately, when the phone was returned back to them they were willing to fix it immediately free of charge. The screen is not as vibrant and I can clearly see lines in the screen. It is not worth the money if you are able to go to a certified repair shop or to someone who offers Apple certified screens. They had been working on my computer overnight conviently at the same time. They made zero progress on the computer. They are extremely nice though so I can not complain about the customer service.

Am
Review №38

Friendly service that went the extra mile to make sure my phone was fixed correctly and quickly. They even paid attention to the small details to make sure my phone looked its best.

Li
Review №39

These Guys are specialists. Honest and very reasonable. I went to 3 other shops trying to troubleshoot my phone with no results. These folks know what they are doing. Buddy is top notch.

an
Review №40

Great experience!

He
Review №41

I called yesterday and the part was ordered and arrived today as well as my phone having repairs completed today.Efficient and fair pricing.

TE
Review №42

They knew exactly what was up with my phone, and helped me out and fixed everything up great!

ca
Review №43

I called this store after my daughters iPhone screen shattered when dropped on a wooden floor. It was in an Otter Box, but we found out that they only cover the case, not the phone. I was not impressed with Otter. The gentleman from this store said he could fix it, just to bring it in, and gave me a much more reasonable price than iPhone wanted. We took it in the next day, and I will be honest, the place looked a tad sketchy. We were a little nervous about leaving the phone. However the lady in the store was very helpful. She quoted a different price than the gentleman on the phone, but when I told her what he had said, she called him to confirm, and gave me the lower price. We left, and within a couple of hours she called us. The phone was fixed perfectly, and the lady gave us advice about gorilla glass which proved to be very valuable. I recommend this place for phone repairs without hesitation.

Ke
Review №44

These folks are amazing! I have a Galaxy S9 that locked up 2 weeks before the warranty was up and Sprint refused to help and when I shipped it to Samsung they refused to do the warranty work unless I paid an extra $700 to do another repair they claimed it needed. I took it to Buddy at Roanoke cell phone repair and in less than an hour he had my phone completely fixed! I even got back all my apps and information. The service is amazing and the price was very reasonable. I wish I had gone to them first! They will be my first stop anytime I need anything cell phone related. Just awesome and thank you so much!

Te
Review №45

A very great place to come to get cell phone. They are very prompt and nice people to deal with and they work with you and do a great job. I highly recommend this company. Very professional workers and Honest. I will come here again for sure thanks guys!

Co
Review №46

These guys know what theyre doing. Had an issue with a Sim card stuck in my Google pixel, and they were the only ones in the area that would even touch it. Travelled 40 minutes and was not disappointed. If you have an issue with any kind of phone, bring it here!

Ta
Review №47

Very friendly and knowledgeable. Awesome and fast service. Reasonably priced and willing to discount if the only trying they have for screen replacement is used.I definitely recommend this place!

Ja
Review №48

Buddy was extremely helpful when helping me recover my iCloud account . After doing everything possible I’m finally back into my phone !!!

DC
Review №49

Took my tablet in to have battery replaced. Buddy was very friendly and accommodating and had the work completed in about 15 minutes or so while I waited. Price was extremely reasonable. I highly recommend them.

Ma
Review №50

Fixed my phone for an affordable rate and awesome customer service!!!

Jo
Review №51

Great place to go very helpful and good on prices a must go.place

L.
Review №52

I ordered an unlocked iPhone 8 and my carrier said I can’t put it on my plan for boost I took my phone here and Dey did it within 25min. They looked out fr I appreciate it🔥🔥

St
Review №53

Super helpful! Moved back from Chicago and had NO service on my AT&T phone. They got it unlocked for me and gave me all the info I needed to transfer everything over. Very knowledgeable and fantastic customer service!!

Ro
Review №54

Very attentive to customer needs goes above and beyond any other cell repair shop Ive done business with. Will not go ANYWHERE else. Top notch!

Lo
Review №55

Great customer service. Will help you with all your electronic needs whether its buying/selling/trading! My go to place to swap old electronics to get the latest & greatest.

af
Review №56

Best cell phone repair store Ive ever been to. They tried everything to fix my phone and did not charge me any money. The best customer service i have ever seen. I would recommend coming here first for all your cell phone needs.

As
Review №57

I went there tonight after trying my cell carriers insurance company. These people were more than helpful. He took his time and looked at my phone and knew exactly what was wrong and fixed it. He made sure before I left, to test it and see if his fix worked. And it did! Prices are great and just the customer service alone, blew me away. I will definitely be back with any more cell phone needs!

Ke
Review №58

I thought my phone was beyond fixing, but Roanoke Cell Phone Repair got it working perfectly again. Super friendly staff, great prices, and quick service. Best cell phone repair in Roanoke!

Mi
Review №59

These guys are the best. They are very knowledgeable and helpful. They will go the extra mile to serve you! Thanks for your help and I will definitely tell more people about you.

Va
Review №60

These guys are great, so friendly! Excellent service, great prices!! They fixed my phone in no time flat. I will definitely be going to them for all my cell phone repairs.

Hi
Review №61

Really helpful and honest people. Quick with repairs. Looking out for your best interest. Help you get the lowest price. Id certainly recommend them.

Er
Review №62

Took my Galaxy Note 8 to them because it quit charging and refused to turn on within minutes he diagnosed the problem and was working on it! Fast service and reasonable prices! Will be going back for any other cellphone problems I encounter! Thank you guys so much!!!!

An
Review №63

This place is great if you need any iPhones or... Well any other electronic device repair these are your guys. Best place in roanoke for sure they replaced my surface pro 4 screen and got it working amazing again.

Ka
Review №64

The service was very helpful and quick. I had no problems with anything at this shop. Good prices and good service. Id give this business 5 stars.

Ga
Review №65

I just had some work done on my cell phone and was very satisfied with the quality of service and the courteous and friendly interaction I had with all three of the employees that I had dealt with. The repair folks went above and beyond in an effort to fix the problem my phone was having. I highly recommend.

Wa
Review №66

When it comes to needing a cell phone or needing a phone or tablet repaired you cannot find betterservice than here. They not only professional they treat you royally. They also work to get you thebest price and even after the service or when you buy a phone if you have ANY KIND of issue youdo not understand they are there with you all the way.You need to look no further for you will find no better.Warren

Ch
Review №67

Knowledgeable, well recieved, well below average pricing for exactly the same repair. Have been four times and it is the only place I would spend my money. Fair and simplistic.

Da
Review №68

What can I say but WOW!!! These guys know what they are doing. We came in because my daughters iPhone 6 decided to stop charging. Not only did they have it repaired in about 15 minutes they walked me through every step and showed me exactly what went wrong. Will definitely be back to get that fire stick we talked about. Thank you again!!!!

Ke
Review №69

Great place! I walked in to get the microphone repaired on my Galaxy S5. The technician figured out the microphone was clogged and fixed it in 30 seconds. He could have kept the phone, asked me to come back later, and charged me for doing labor-intensive repair. Instead, he was honest and didnt charge me anything, and my phone works great now! I gave a small tip as a thank you, but otherwise--free repair!

Mi
Review №70

Great store, those guys where very helpful & knowledgeable about everything. Ill definitely go back again.

Zw
Review №71

Excellent service! Cracked iPhone screen was repaired less than 20 minutes for a reasonable price. Highly recommended.

Ra
Review №72

Super nice staff and did a great job replacing my phone screen!

Sa
Review №73

Excellent customer service! They even fixed my phone the same day for a great price. Highly recommended!!

Er
Review №74

The I-6 phone screen was cracked and took it for repair. The screen was replaced but it did not fit into the housing like it should. Three weeks later phone stopped working and went back because of the warranty listed on receipt. They refused to fix it and said phone was dropped. Said it could be repaired but for an additional $160.00. The phone was not dropped. Took it to another repair place, and they determined the wires were not hooked back up properly when the screen was replaced. Phone is now junk. My advice is take it to the corporate store (ntelos, etc.) and have it done right the first time. It will save you money and heartache in the long run. Good scam though on not fixing them right and force you to pay again for what they should have fixed in the first place. BUYER BEWARE!!!!!!!

Mi
Review №75

Fast, honest and easy to work with! Best phone repair shop in Roanoke!

Sa
Review №76

Fixed fast good deal

Jo
Review №77

Great service! Even though the cell phone repair was more labor-intensive than anticipated, we werent charged any extra.

Je
Review №78

I Called around Roanoke for a Google Pixel 2 XL Screen Repair and spoke with Buddy. Buddys qoute was not the cheapest nor most expensive, but he was extremely knowledgeable and said he could have my screen in 48 hours. Unfortunately the screen did not arrive in 48 hours due to a Winter storm hitting the area, but, once the screen came in, Buddy had my phone up and running flawlessly in less than an hour. We went through some brief testing before they let me leave, and now my phone is running flawlessly like the day I first took it out of the box. I Couldnt be happier with the repair and would recommend this place to anyone that made the mistake of not purchasing a protection plan on a smartphone.

Er
Review №79

Had to get Buddy to replace the charging port in my wifes phone. The parts were bad. He changed suppliers for better quality parts and got us going on the 3rd time. Never even mentioned needing to charge more.

Da
Review №80

These people know there stuff . And the price is good considering the price of a new tablet or IPhone .

Ja
Review №81

Quick and courteous service. Roanoke Cell Phone Repair was able to replace the screen on my S6 Active while I went to lunch. Definitely recommended!

Da
Review №82

Great customer service and friendly staff. Took my phone in because speaker wasnt working properly they cleaned it for free great place!

Ka
Review №83

It was the best experience I had. I got my 2 phones fixed, got a new phone, got me and my daughters phone turned on all for a decent price. if this was the 10,000 lottery I think I hit it !

Ch
Review №84

I was personally not a client due to how expensive it was to repair a cracked screen. I ended up buying a new phone for the price of a new screen 🤷‍♀️

Lu
Review №85

I went in to get my battery replaced and he showed me that replacing it would cost almost as much as buying another phone. Not going for an easy buck - thats integrity.

Li
Review №86

This place is great! After getting nowhere with tech no-support at Consumer Cellular, Samsung, and Google, I called Roanoke Cell Phone repair, and they told me to bring my new Galaxy 8 on over. I was sure this was not fixable (I kept being blocked from downloading internet apps), but Buddy took the phone and had my problem solved within minutes. He and Roger also gave me a number of helpful hints and some quick lessons on various features of the phone. Then they told me there would be no charge for their assistance! Needless to say, I gave them a tip anyway because I was so grateful that this problem was finally solved. And I now know where to go if the technical going gets tough again!

Sk
Review №87

Replaced my phone screen, looks and works great! Will order a new screen in the mail for you if you have an older phone.

Pa
Review №88

Every time i come in im always welcomed and theres never a problem that cant be fixed. Great service and great people. Definitely recommend this place !!

Ma
Review №89

I visited the store a few weeks ago and I will not go anywhere else! The employees there are wonderful and are people of their word! The price is incredibly reasonable and the staff truly cares about solving your issue. I bugged them a few times by calling (I was treated badly at a different store) and they were nothing but patient and assured me they would call about my issue as soon as any progress was made. Unfortunately due to the mishap at the other store, Roanoke Cell Phone Repair was not able to fix my cell phone (again not their fault, the other store damaged my phone pretty badly). Because they could not solve my issue, they did not even charge me a penny, even after all the labor they added! I was thoroughly pleased and will most definitely visit again if I have another issue with my phone!

Do
Review №90

Friendly & helpful! My cell phone speaker was not working & it was fixed while we waited. Thank you!!

Be
Review №91

My iPhone 6s speaker stopped working and Google told me that Roanoke Cell Phone Repair was nearby, so I stopped. Excellent customer service when I walked in. Was told that it would be a half an hour wait and my issue would be repaired at a fair cost. When I returned to pickup my phone, the speaker had been replaced and worked at the beginning, but had another problem. Roanoke Cell Phone Repair diagnosed the problem the second time and found that I had a tear in my charging port that was preventing the speaker from working. Roanoke Cell Phone Repair replaced the piece that had been the problem and my phone was back in perfect working condition. Bottom line: Excellent customer service, honest and fair price for labor/materials, and very knowledgeable staff in troubleshooting and diagnostics for all carriers and cellular devices. I would highly recommend Roanoke Cell Phone Repair for anyone else, as well as, my future business as a patron. Thank yall!

ch
Review №92

They were very fast and great customer service. I wont go anywhere else for phone repairs. A lot cheaper than buying a new phone.

Si
Review №93

Best repair place. They genuinely care for their customers and strive for the best work possible. COME HERE!

Li
Review №94

The owner is a nice and honest man. I went there with a cracked screen phone and a water damaged phone. I planned to let him use the screen from water damaged phone to replace the cracked screen. He quoted me a reasonable price. When I got there, he tested the water damaged phone first and found out it was still working. So ended up no need to fix the crack screen any more. He did NOT charge a dime. Talked to him a little bit, he also gave me some tips on the phones. For that crack screen phone, he suggested me not try to fix it because the money spend on fixing vs. the value of phone is not worth it. For my case, he really thinks for me rather than fix my cracked screen and take my money. Last but not least, the lady works there is friendly and efficient. She also spent some time explaining things to me. Ill definitely come back when I need the service. And definitely recommend him to anyone in needs. One of my friend already saved his info. for future needs. Hope his business is doing better and better.

Ju
Review №95

Excellent customer service. They get the job done right and fast. recommend it before any where else.

Ka
Review №96

Great customer service and very friendly. I went to get my charger port replaced, and now its like new, it was very quick service.

Ki
Review №97

These guys know their stuff...always ready to help..I take All my phones and computers there for a year nowV

Ch
Review №98

These guys were very very helpful. I had a IPhone 6+ that would do nothing even after I had changed the battery and charging port. These guys looked at my phone right away and found out that the new battery that I got off eBay was a bad battery. They had a good battery in stock and sold it to me at a fair price and did not charge me for diagnosing the problem. Wish I had gone to these guys sooner. It would have saved me a head ache. Thank you guys for your help and service! I highly recommend Roanoke Cell Phone Repair!

Ka
Review №99

This place was PHENOMENAL. Saved my phone. I was traveling all the way from Las Vegas and didnt think I would find a legit phone repair service in this small town, but the owner & employees here were extremely professional, honest, and with prices that cant be beat for the quality. My phone screen was literally hanging by glue, & they installed a brand new screen that makes the phone look good as new. Definitely reccomend this place.

La
Review №100

I went to this shop on Williamson road because I broke my I-phone 4. They were honest and upfront about what was wrong with my phone and what I had to pay to fix it and explained even the details on the problems. Very respectful and nice people. Didnt take long at all and in my waiting experience I even learned how to fix my computer! I would recommend this shop for any problems with any electronic devices. Thanks, and good job!

Information
26 Photos
100 Comments
4.6 Rating
  • Address:3824 Williamson Rd, Roanoke, VA 24012, United States
  • Site:http://roanokecellphonerepair.com/
  • Phone:+1 540-400-8383
Categories
  • Cell phone store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7:30PM
  • Wednesday:10AM–7:30PM
  • Thursday:10AM–7:30PM
  • Friday:10AM–7:30PM
  • Saturday:10AM–7:30PM
  • Sunday:10AM–7:30PM
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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