Dustin Clark was amazing to work with! From the first call he made after my inquiry until the very last paper was signed! He was informative and knowledgeable! He worked hard to find exactly the right car for my family! Dustin answered all my questions no matter how small they were or silly they may have been! He did this without making me feel bad for asking them! Dustin was amazing! And I wont purchase a car from anyone else again! Also? Juan the general manager really listened to my requests as well! I just needed one thing done to my vehicle and we worked out a deal that allowed it to be in my budget! My car didnt have the remote start and it was important to me! I am scheduled for install in a few days! The process of getting the part and scheduling has also been amazing! This whole process has been wonderful and easy!

I loveeeee this team! Buying a car out of state seems like a daunting task but the team at First Team made it SUPER easy… got my payment in the range I wanted and communicated very well throughout the entire process. I initially spoke with Dustin, but Will walked me through the process and the finance department was TOTALLY helpful and friendly. I definitely feel like I am apart of the VW family. I would HIGHLY recommend anyone looking for a new vehicle to reach out to them. They made me very comfortable with the car buying experience and not to mention … I got the vehicle i wanted PLUS more! Can’t beat their rates and supreme customer service. If anyone is undecided on purchasing an Atlas Cross Sport … GET IT! I LOVE IT!

The solitary goal of this dealer is to collect the money from the sale of each vehicle. This dealer doesnt stand behind what they sell, doesnt have an ounce of customer service, and also doesnt care about essentially anything that happens once you drive off the lot with your new vehicle.After purchasing a brand new vehicle from this dealer, the brand new vehicle suffered oil consumption issues every 5k miles 3 times in a row. The dealer only deferred me to dealing with the manufacturer instead of standing behind the vehicles they sell and collecting there $$$$$$.The management team is nothing short of a joke, especially at this highest levels of the family of dealers.At the end of the day, after the dealer and manufacturer not doing a single thing to assist with this consumption issue, I was forced to trade the vehicle in or continue to take my car in every 5k miles (which was rated for a 10k mile oil change)....

Our experience at First Team VW could not have been better! Dustin took great care of us and was very knowledgeable about the cars we were interested in, but not pushy at all. All the staff went above and beyond to make buying our first car a wonderful experience. Would highly recommend!

We recently purchased a new VW Atlas from First Team and it was such an easy process. We can’t stand car shopping but this was the second car we’ve bought from Dustin Clark and it will not be the last. He makes the car shopping process easy and seamless and always offers honest feedback. We are absolutely loving our Atlas and definitely made the right choice all around.

We bought a 2021 VW Atlas SEL Premium from Bill Foster and though he was very helpful and seemed to do all he could for us, his hands were tied by many policies I have not seen elsewhere. When talking financing, the manager said loudly from the other room, without coming to talk to us that the payment we were requesting would be impossible, even with 0%, which was not true as we got that payment, under the exact same terms from our bank and he was honestly quite rude, I knew where we stood from a financing perspective walking in. Not only was the dealership unable to take an electronic payment from the bank and require us to have a check mailed to us, they would not hold the car for $7k cash and this was for the most expensive car they had on the lot. We went back and forth for over a week and when that crossed over two different months and differing incentives, we were originally told that the price went up and the bank check would need to be amended. Luckily Bill found a document we signed for the original price and we were able to keep the same pricing. Even after calling to let them know we were on the way, they would not take the car to be cleaned up until we arrived and started signing paperwork, and there was no finance manager at VW, so we had to walk 3 dealers down to complete the deal, and still had to wait for the car to be cleaned afterwards. Honestly, if we had found the same vehicle anywhere within 200 miles, we probably would have gone there. If it wasnt for Bill and the gentleman (I forgot his name) who was showing us the features of the car, this would have been a 0 star rating.

Thank you First Team. They were great. I spent the day going to several shops after roughly a month of looking around online narrowing down my selection and they were simply LEAGUES ahead of the other dealers (looking at you Berglund and Magic City). I was helped within minutes of stepping out of my car, with a genuine smile and enthusiasm I might add, by an extraordinarily helpful and awesome dude, Jose Cespedes. Jose didnt treat me like a customer, he treated me like a friend that was showing off his new toys and wanted me to play with them. I felt like a buddy there already. Now thats only half the battle. First team was exceptionally transparent about pricing and had already pulled about 7.5K off MSRP of my particular model because they understand in the internet age, where anyone can lookup anything, it is important to be honest or be caught with your pants down. They had this car listed for roughly the same or less than the exact same car, year, and trim at other dealers that was Certified Pre-Owned.. and mine was NEW! To top it all off, they were backed up and were not going to be able to do the initial service check but they could tell I was brimming with excitement so they offered to let me take it home then and there and come back for a scheduled service without having to wait.I WILL be buying from them again. Go give Jose a hug for me.P.S. they have 2 Alltracks left, go scoop one before its gone.

I’m from Georgia and while up here on a family emergency, the airbag warning light came on. I called first thing Monday morning and got transferred to voicemail. Within an hour I received a return call from Harold. To make a long story short, I dropped my Atlas off Tuesday morning and had a rental waiting. Even though they were booked solid and short on help, Harold worked me in. They had to overnight a part and had me fixed by Wednesday afternoon. First class service.

Great service and super friendly!!! They do a great job!!!

I have not been here yet but so far they are already leaving a bad impression. Called for a price on a part and goes to voicemail and I dont have time for that when I have to work and my car dont want to start and no telling when I will get a call back.

Dustin Clark was a pleasure to work with. He stayed with me through the process and talked through my options. No pressure...no hassle. Ask for Dustin

We worked with Mike on the purchase of my wife’s new 2021 VW Tiguan. He was incredibly honest and straight forward with us throughout the entire experience. The guys were more than willing to walk us through multiple cars to be sure we knew what we wanted. They were very respectful when we asked if we could take a break for lunch to think over our decision. Any salesman knows letting your customer walk off the lot can be a death sentence. But the guys were great. The car is amazing and we’re so excited. Highly recommend working with this whole crew from top to bottom.

John worked with us on purchasing two (2) GTIs. We initiated and concluded the transaction entirely via text and phone conversations. John was fantastic! Responsive, honest in meeting our pricing request, and thoroughly professional. He accommodated our compressed time frame to pick up the cars. We had a totally positive experience with John and the First Team VW folks.

Great sales team! Super friendly staff.

One of the guys in the parts department, John Willis, was especially kind and helpful. We are from out of town and needed help getting a part. He went above and beyond to help us find the part at our convenience. Thank you so much!!

Easy and painless transaction! Salesman Bob Roy was a pleasure to work with, courteous and very knowledgeable! Highly recommend 👌

Traveling on vacation and 2019 Atlas shut down. About 100 miles from First Team. Had car towed and Service Manager Harold Woody managed the repair process with Excellence. The car was towed on Sunday and when I talked to Harold on Monday morning they had diagnosed #5 Fuel Injector failure. Parts had to be ordered and mechanical process was extensive. We were able to pick the vehicle up the following Saturday. Car had 9872 miles on it so this was under warranty. Great service from Harold Woody with First Team VW.Back home in GA now and Atlas doing well.

I dont understand this dealerships parts department. You can either call the parts department, leave a voicemail, and never receive a returned phone call. If your lucky youll be able to talk to John in parts who will forget to order the parts, waste your time at an appointment, promise to order the parts and call you on Mobday. Again, never recieved a return phobe call. Have to go somewhere else

This was such a great experience for a young car owner. Everyone was so professional and nice. We were kept informed as to the status of the warranty claim, the work on the vehicle and it was quick. Thank you for a job well done.

Have had only minor and scheduled work done on my 2013 Jetta. Harold Woody and technical staff are professional, courteous, honest, calm, and a pleasure to visit.Kevin C.Roanoke, VA

I purchased a certified pre-owned 2013 Jetta Wagon from a dealership in Northern Virginia this past April. Soon thereafter I discovered the sunroof was leaking and rattling. I took the car to First Team. I received a call informing me the issue was likely related to the sunroof drain plugs needing to be cleaned. Had they read the note I included in the envelope when I dropped the car off they would have known I had already done this myself. It was mansplained to me that I probably hadnt done it properly. Okaaay...perhaps yall could go ahead and do that for me while the car was there, JUST TO BE SURE that was the issue? No. I was informed that was a MAINTENANCE issue and not a MECHANICAL issue. Ok, I said, this doesnt explain the rattling sound the sunroof makes when driving. More mansplaining. I was informed this was an extremely expensive fix and the entire roof would have to be removed. Fine by me, I said, its under warranty. The person on the phone actually argued with me for several minutes as to whether the car was under warranty before he finally took the time to look on the computer and realized it was, in fact, under warranty. The cat was out of the bag at this point; the expensive fix he had tried to talk me out of would be taken care of under the warranty. They did replace the sunroof parts and it no longer leaks. I no longer had to worry about water stains inside the vehicle, but I did have about a hundred dirty handprints where the installers did not take care to protect the interior fabric.Fast forward three months. Its time for the 60,000 mile maintenance. I get a call saying there is a protective plate missing from beneath the car and it will cost $190 to replace. They wont cover it under the warranty because they dont have said plate in hand to determine what caused the damage or how it came off. Mind you, we have no way of knowing it was ever there in the first place when I purchased the car! Im also wondering how they did a state inspection on the car in July and didnt notice this plate missing. I was told some mechanics are more observant than others. Great confidence building strategy. I have only ever driven the car on flat roads, have never scraped up against anything and have never noticed a plate falling off the vehicle. I called the dealership from which I purchased the vehicle and they didnt even ask any questions before informing me theyd be mailing me the part at no charge and would reimburse me for the cost of installation. Why First Team refused to even CONSIDER this to be a warranty issue is beyond me. They automatically assumed I must have run over something. I almost never write reviews but Im hoping this will draw the attention of this dealerships management. Just because you dont sell certified pre-owned cars doesnt mean you cant treat these cars with just as much care and consideration as the rest of the cars you service. Youre getting paid by Volkswagen for the repairs. Why try to deny claims? I am a single, working Mom. I dont have time for the back and forth. Lastly, the gal who answers the main phone number is blatantly rude. Not once, not twice, but every single time Ive called. If youre not into customer service, thats fine. Get a job that doesnt require you to interact with humans.

I started off nervous but John Gunn came in handle me with care and love, I walked out crying as this was a dream of mine. If you go to first team ask for John tell him chay sent you thanks John my twin boys love the Tiguan and the fact that it’s a 2020 is everything. Thanks for caring for us through this process first team you all are awesome.Update; I went back and got the 2021 Thanks John and first team family I love yall and you already know I’m sending everybody your way I love my car and the professionalism was out of this world. I’m still getting calls asking if I love my purchase. And I do me and my family are extremely happy. 🤞🏾

We unfortunately had a flat tire on a long road trip. Harold and his team quickly got the correct tire we needed and got us back on the road in no time! Best customer service and Harold saved the day by not only fixing our tire, but letting us know about an upcoming accident that would have added an hour and a half on our trip.

Always a great experience! I have used First Team for all of my VW needs for a few years now. Mr. Woody is very knowledgeable and patient, making sure to answer and explain all questions and concerns, as being forthcoming about any fees you will incur. The scheduling staff is very helpful and prompt. First Team very nice waiting area that is actually comfortable and their WiFi speed is fast, which is a great accommodation while waiting on your vehicle to be serviced.

Absolutely spectacular service.We were on a road trip late night with old wipers, about to run into some weather. We stopped by First Team VW to purchase replacements, but their parts department had closed for the evening. Not to worry, the sales team went above and beyond to let us buy some wipers off a brand new 2019 Atlas so we could drive safely through the night.A huge thank you to First Team Volkswagen!

Great car experience buying here! Oil changes for free! Quick and easy transition of purchasing! Thankful for Tony Hall and Karen For an amazing experience!

Great experience. Harold was very gracious and accommodating. My car was repaired fast.

I called and made an appointment to come test drive a vehicle they had for later that same day. I’m a couple hours away so if I drove there I was going home with it. I had everything lined up and even started making my trip when they called me and said they sold it out from under my nose. I was the only one with an appointment I was told. Great business. Don’t get me wrong everybody was nice enough on the phone but come on..

First Team Volkswagen provided a wonderful experience for a new car owner. The team was very professional, friendly and cognizant of Covid-19 safety measures (gloves, social distancing, plexiglass screens, and constant cleaning of the dealership). Kudos to Dustin Clark for his responsiveness, hard work, and helpfulness as we finalized a contract over the phone and for having everything ready for me when I went to pick up my car the next day. He was instrumental in my decision to purchase the car at this dealership.Jose Cespedes also deserves strong recognition. He created a seamless paperwork experience and made sure I knew everything I needed to know about my car before I drove it off the lot. As a new car owner, I was nervous walking into the dealership, but he immediately put me at ease with his friendliness and his openness to questions. I truly do appreciate his efforts to make me feel comfortable and satisfied with my purchase. His professionalism and hard work shone through his interactions with me.Thanks to Dustin and Jose, I will definitely recommend First Team Volkswagen to all my family and friends.

We had a great experience purchasing our new Atlas! Dale and Harold were great salesmen, and Juan made the financing experience a breeze. We had great, personable conversations with almost everyone in the dealership and felt right at home. Highly recommend!

I’ve always complimented the outstanding service I receive from Harold and his team at First Team around town. Not once have they failed in providing top notch service and professionalism to me and my family over the past VWs we’ve owned. Amazing team. Sadly it takes only one negative encounter with a gentleman with whom I picked my keys up from to erase all the other positive experiences I’ve had at First Team VW. This man was so condescending and arrogant towards me in front of other people simply because he had to place a phone call to find my car key. I never put up a fuss about the situation. I did not deserve to be treated like that. Miscommunication perhaps? Possibly my error? I’m not sure. I was just told loudly that next time I better make sure I get the right time down right so he doesn’t have to run all over creation..Wow. My bad, buddy. I thanked him for his overly kind words and left with embarrassment.The only reason I will ever step foot on that property again is because I know Harold and his service team at VW have more care and compassion for their customers and it’s obvious. That team reeks with professionalism. They have went above and beyond for me more than once over the years. I’m sure the proof is out there in a file.

Only reason this place is somewhat useful is that they can diagnose VW issues. The staff doesnt follow the rules they post about masks yet all the customers are following the signs they have posted...

Great sales team, Great Service at First Team Volkswagen. VW is the best kept Automotive Secret in America! Tony Hall is a great salesman and he really works to not only get you a great deal on an excellent vehicle but also cares about you after the sale. Whenever I stop in for service he always takes time to ask me how everything is going with my Tiguan. Harold Woody is an incredible Service Manager. He listens and works hard to make sure you get everything you need to keep your Volkswagen running like new. I would not take my Tiguan or my wifes Jetta anywhere else. Period!

Excellent service department! We recently had our vehicle in for the TDI emissions modification. Although it took a while Harold kept us updated about the progress and made sure everything including previous recalls were completed during the service. After the service was performed we have had a few minor issues and he has addressed them quickly and professionally. This is my first positive review of a dealership!

Both Karen Wiseman and William Roy at First Team VW were easy to deal with and got a great deal as well. Looking forward to working with them in the future.

No Worries. Fast and Fair

My sales rep Joe Dudak was fantastic from the moment I first visited. He took time to figure out what was important to me and one week later Im driving a car that meets all my expectations. He took the time to go through all my questions and I never felt rushed. He has great energy and fantastic personality! I asked for a few of his cards as I know a few people that are looking to buy a car within the next 6 months. I have already told them each about how great he was. Ill most likely be visiting him again in 3 years or so for an upgrade. :)

Great service!Prompt. helpful, and very courteous.

Just called them to schedule my new cars first service.Was told that they dont have any openings for 2 weeks.That is totally unacceptable!You can bet that I wont buy anything else from this dealership!Update:They have since apologized for this experience and have done much better. The problem was with the scheduler. The VW service manager is AWESOME!

I like that I have known my service adviser for years, he knows me by name and always makes feel like family. It seems I always have the same mechanic too. It must be a good place to work because please stay there. I appreciate that. I have purchased my last 3 cars and had them serviced with them. First Team VW is truly a great team:)

Great people are there to help you out with your Volkswagen

Come see Harold Woody if you need service. He is awesome!!!

Love our new VW Jetta, thank you so much for making this one of the best experiences ever

One of the best experiences my husband and myself has ever had. Thank you

First team provided an excellent car buying experience for me. Jason was outstanding in his knowledge of the vehicle I was looking for - a small SUV. He recommended a Subaru Forester which we test drove and then decided to purchase. He answered all our questions and if he didnt know the answer he found another Team Member who could answer our questions, I would definitely recommend First Team.

Purchased my very first Vokswagen through First Team Volkswagen! Got the 2019 VW Atlas.Everyone weve seen and worked with at this dealer were very friendly.Dale Stanley was our Salesperson, and he was an absolutely pleasure to work with. Very knowledgeable, friendly and honest. Never felt like we were being pressured to make a purchase at any point. Also, I think he looks and sounds a bit like Matt Damon. I would highly recommend asking for him if you go.Regarding the price of the vehicle, the dealership had HUGE, fast - fair - easy prices listed on all vehicles. I normally have to look at the sticker price and due a lot of research to figure out how much I want to negotiate the vehicles price to. (Typically 12% - 18% below sticker price) However after doing a lot of research, I concluded that the HUGE, fast - fair - easy labels on the cars are in fact very competitive and matched (or were close enough) to prices I saw on both cars.com and autotrader.com within 250 miles! So I had no need to negotiate a better price, which took a lot of pressure off.

My husband and I are very pleased with our VW Atlas. Chris Martin and Karen Wiseman were very helpful during our car shopping experience!!

Smooth transaction. Very knowledgable about the car and our financing options. I will certainly do business with them again and recommend them to anyone looking for a VW.

Great experience recommend David Nicley for all your car buying needs

Thank you for a great deal and easy buying experience

Enjoyed the entire process of buying our new VW Atlas

Little hectic dropping car off; runs great, steering is super, and tight. Worked with me on rental charges, service took little time and was very reasonably priced, would recommend

Called this morning to get quote on an oil change, went to voicemail. Left all the info for a call back. No return call this afernoon. Called again, got 3 dfferent peoples voicemail, finally called back and told the person that anwered i just need to speak to someone to get a price. Gentleman was unable to help bc I have an audi but said Marie at the used sales area could help and he would transfer me, well low and behold ANOTHER voicemail. Nevermind First Team, I will check somewhere else

I just purchased my second vehicle from First team. My 2000 Beetle had all the service done at FT. I now have a 2013 Tiguan. Justin was great showing us through all the bells and whistles of my first new car. Everyone involved in the process was friendly and helpful. My only suggestion is to cut down the amount of time it takes to purchase a care. I would say excluding the test drives, it took 4+ hours in all. Luckily everyone was great during the time.

My experience at First Team was very pleasant from start to finish. Although this was my first brand new car purchase and I was very nervous and apprehensive, everyone at the dealership allowed me the time and space to ask questions, process answers, and make the best decision on my time schedule. Even though the process took the better part of two days, I never felt rushed or pressured which is not the typical experience with most car dealerships, so check out First Team when you are in the market for a new or used vehicle because they will treat you right!

We had one of the best experiences buy a new car at First Team VW.

My husband and I had a great experience here! Tim foutz and Joe Guererio (spelling might be off) went above and beyond to help my husband and I leave with a new vehicle! They made us feel very comfortable and were very tentative to our needs through out the whole process. I highly recommend First Team Auto to anyone looking for a new vehicle.

Travelling northbound on I-81, our VW failed near Roanoke. We pulled in a couple of hours prior to closing on a Saturday, holiday weekend. Harold Woody was able to fit our vehicle in for diagnosis before the close, whereas I believe most service departments would have likely shood us away. We had to end up leaving the vehicle with First Team and grabbing a rental (where here again, First Team and Dave Wood stepped up and gave us a ride to the rental company!). Over the next week as the vehicle was being repaired, Harold kept us informed with the status if the repair. We ended up transporting the vehicle home, but it would not have happened had Harold not interacted and coordinated the pickup. Thanks Harold Woody!! Give the situation, it was pleasant to cross paths with you and appreciate all you did to get us back on the road.

Great experience at First Team. I never felt rushed or pressured. Tony and the team took the time to answer my questions and feel like a valued customer.

We love our new 2020 Passat

I had a WONDERFUL experience and walked away the proud owner of a new Jetta. Jason Garner is an AMAZING salesman and made the experience even better! He went above and beyond. I will definitely recommend him to anyone looking for a car! :)

From the leadership to the front-lines, this dealer doesn’t stand behind their products, nor does it make a point to put the customer first. I would take your business elsewhere.

The experience was seamless and everyone was very helpful/professional!

Our salesman Steven Waskey made our buying experience very enjoyable! ! He was patient, very knowledgeable and was willing to do whatever it took to make us happy!! We would definitely buy from Steven again!!

Very misleading prices, will lure you in with a set price and change it while you go through the process. Although very helpful staff, cant say much about the manager.

Took my Jetta here to have a new clamp placed on my heater core. Once they did that they reattached my hoses under the hood back to the back of the heater core. $260 for those simplistic things. Since then, I have had an antifreeze leak from the hoses under my hood that only started once I left this location. I called and told them about it and was told that they would take a look at it, but I would still have to pay to have the leak fixed. I’ve had this car a year and this leak started the day I got it back from this service location. The leak is coming from where they connected my hoses back. I’m annoyed that I am expected to pay to have them fix something that only started once they laid their hands on it. Despite this, I need to have it fixed and no one works on Volkswagen where I live. When I tried to make an appointment to bring it back here they told me they were unable to do saturdays at all because they don’t do service on weekends. I’m a doctor and hardly ever have time off from the hospital. Saturday is my only day off. So on top of telling me I would have to pay to have something fixed that only started once they touched my car originally, they made zero effort to help get me in on any Saturday. This place needs a course is customer service.

Bait and switch, deceptive advertising.Sale Price does not explain how a buyer may qualify for dealer discounts until you are at the dealership and you find out that close to $2500 in discount is if you dont go with Volkswagen Credit.

I was looking for a new Jetta. I made sure to do all my research and ask a ton of questions before I went out there as it was over an hour away. When I arrived the salesman I was supposed to talk to was with someone else, even though I had an appointment. The guy I did deal with acted like he really didn’t want to sell me a car. Gave me a 8.64% interest rate quote even though I’d been preapproved for 1.9. Charged me $4500 more for the car itself than what was on the sticker that was on the car, even though with the sale that was going on it was advertised “everyone pays sticker price.” Charged me fees that were supposed to be waived for the sale they had going on (one of the ?s I asked before going out just to verify) and when they wanted to charge 4.3% tax and I said it was 4.15 according to the dmv website he said “ma’am, I sell cars everyday” yeah, well you obviously rip people off everyday too, because I did all my research and all my homework before allowing them to run my credit and it was all lies. They ran my credit 3 times, dropping my score 50 points. I ended up getting my Jetta elsewhere and had an amazing experience doing it. I will never go back to any first team dealership.

Great place to buy a new VW

I had been looking for a specific car to purchase so I came to 1 St Team to test drive it. The car did not have enough headroom for me. I am a large man. I was so disappointed. But my saleman, Duane Emerrick, introduced me to the new and larger Tiguan. Even though I had no intentions of buying an SUV, after test driving the new Tiguan, I was sold on this being the car for me. Thanks so much Duane! I love this car.

First Team always provides honest, friendly, and fast, service! I specifically like the very detailed notes relating not only the problem, but also the corrective action, that are listed on the invoice.

Terrible experience. Emailed salesman with a list of exactly what we were looking for after stopping by to test drive a few vehicles. After a week of no email or call back with vehicles matching our wish list, we stopped by again. Salesman acted like we were inconveniencing him since he already knew our criteria. We stated we just wanted to see what the current specials were and if a car could be brought in for us. Financing employee treated us like we werent smart enough to understand the pricing and like we were an inconvenience. Other worker tried to find us vehicles to dx and when we stated what we were looking for, a VW Sportwagen manual, stated well I dont know if there are any of those. We explained we had found several within a 300 mile radius, but wanted to purchase through them if possible. He still talked down to us after finding multiple vehicle (which took a matter of minutes) and stated he would call if one of the dealerships would accept a trade. That was three days ago and yet to hear a word. I understand the care dealergame, but Ive never been in a dealership where Im exchanging looks with my fiancé, clearly upset, and trying to decide when to walk out of the place. Those we talked to were unknowledgeable about their inventory and multiple times we had to correct them. Needless to say, we will be taking our business else ware.

Quick and fast, excellent service team

Very friendly staff, professional services, I will be coming back to get my car serviced again. Thank you!

I like that I can always trust them to do a great job on routine maintenance of my vehicle.

Our experience with First Team Volkswagen was awesome! Steven Waskey was by far the best car sales man we have ever dealt with. When we went to the dealership we were just looking but of course planning on buying a vehicle soon. Steven was very knowledgeable and went over the 2014 VW Beetle with us thoroughly. He made the experience very enjoyable and easy! So happy with our purchase and we would recommend First Team Volkswagen anytime. Go see Steven Waskey! Thanks First Team!

NEVER AGAIN. Purchased one of the diesel TDI (emissions scandal cars) in 2013. The salesman was great and the car wonderful! My problem came in today. We turned in all our info for the buyback and scheduled our buyback appointment...first available JANUARY 5!? Drove over to the buyback lot and the employees there had nothing to do. The Ambassador for VW was there and explained to me they had no appointments coming in or scheduled. I asked if he could go ahead and take my car. He said no that I needed to contact VW. VW told me to contact the dealership (First Team). Dealership was helpful but put the blame back in the court of VW and offered to take my car any day the following week but it would have to be scheduled through VW. After an entire day of the runaround, VW finally just admitted they had shut down scheduling for December even though they had many many slots open blaming once again the dealer directly. The buyback center will have the money for my car sitting in their hands tomorrow, but I have to wait a month for my appointment. Way to go VW....someone definitely dropped the ball on this one. I was planning on buying another VW or an Audi but after this service, I will pass. Highly disappointing.

In the interest of keeping this review as short and succinct as possible, there are two reason I would not recommend First Team Volkswagen. Firstly, they are sneaky and like to hide things in contracts and lie their way into getting more money. Secondly, their service department is a total nightmare.In starting a lease on my car, I was told that the dealer offered unconditional price matching, a bit of a stretch of the truth. While they did match the price of an identical vehicle at another dealership, my salesman, Jason, was very skeptical about doing so even after seeing the ad for the other vehicle. Jason went as far as calling the other dealership to make sure that the price was correct. After this, I was told that the price I requested that they match did not include destination charge, something that I would later find out was not true, and so they would match the price but then add about $800 for destination charges. At that point, I had grown impatient and just accepted the story and their pricing. Continuing with the same lease, I VERY EXPLICITLY requested that the VOLKSWAGEN Factory Service Plan be added in to my overall payment. I requested this plan because I live in two different places during different times of the year and like the flexibility of being able to take the car to whatever VW dealer I want to have it serviced, a fact that I REPEATEDLY mentioned to both Jason and the sales manager. After reviewing the paperwork, I found that I was overcharged by about $150 for my service plan. When I questioned this, I was told that I received the First Team VW Service Plan and that it was better (it was not). I insisted that this be changed to my initial request, and after several (4 or 5) grueling conversations with the sales manager defending my decision to have the VW Factory Service Plan, I was refunded the difference. Yet another negative was that the sales department was not willing to pay me even close to book for my trade until I set the papers down and started to walk out, at which point they got a lot closer to the appraised value in record time. All in all, a process that should have been easy and taken an hour or so ended up taking 3 weeks, all thanks to First Team.Secondly, the service department is dreadful. They say that you may call and make an appointment and wait for your vehicle while it is in service, and that they dont offer loaners because their service takes less than an hour. What they dont tell you is that they are constantly overbooked and repeatedly try to pencil others in at odd times, making your wait longer and leaving you stranded at the dealership. While they do offer a shuttle service, that does not help much if you live outside of Roanoke. Also, the service manager Woody is a major jerk (Pardon my use of the expression, but theres not a nicer way to put it). He has repeatedly gotten sarcastic and rude with me in the past when I ordered parts to fix my last VW myself. I was once told by Woody that I shouldnt even be trying to turn a wrench on the car if I wasnt a VW mechanic. Never mind the fact that I was very familiar with the engine, and the car in question was both owned by me and far out of warranty.Overall, I feel that every time I go to First Team I am disrespected in some way: be it having to justify my decisions on what I am purchasing as the customer, having my requests disregarded, having to wait forever for my car to be serviced even though I scheduled far in advanced, not being given a service loaner despite living out of town (I would be more than happy to drop it off the day before and pick it up the next day when it is finished, if I received a loaner like I do at other VW dealers), or being talked to like I am an idiot or a child by the service manager. First Team is not a class act. As an alternative, I would recommend either Flow VW of Winston-Salem or Terry VW of Lynchburg if you are in the NRV area. While both require a good bit of extra driving, they both have friendlier staff, better amenities, and overall a higher sense of integrity.

I personally have never dealt with First Team before, but after coming there to buy my new vihicle, I was very impressed. My dealer did a great job in telling me the differences in the vehicles i was looking at, the Hundai Santa Fe and the Nissan Pathfinder. All of the pros and cons of each vehicle and the benefits that each vehicle offered were explained to me very well. On top of all of this, its amazing that the dealership offeres what they do when you buy a new car. I get the free oil changes for the life of my ownership of the vehicle, free inspections, and if I keep all of the service work for my new Pathfinder at First team, they will warranty my engine for life as well. For all of this I highly reccommend Colby Fitzgerald as a salesperson and First Team as a dealership. AMAZING COMPANY to do business with.

Great Service Department

Always good service and friendly people!

Drop my vehicle for maintenance and after few days I call Monday over 7 times no body answer the phone on VW service and even no body call me that your vehicle is ready .

Really enjoyed shopping for a new Volkswagen at First Team.

Called multiple times left a,message and NEVERReceived a call back. Horrible service

Everyone was very pleasant and helpful...very quick!

Overall enjoyable experience

Great service!

Very professional