Walter Mercedes of Riverside is great! JR Rodriguez is my service advisor. He is very knowledgeable, kind, easy to talk to. I think that he does a fantastic job.

I recently took my car in to have the alignment done and replace the tires. I was contacted by Michael Ramos to help me get the appointment set up and have my car serviced immediately. He was friendly and helpful to answer any questions I had. they worked me in with a quick turn around to have my car returned to me without any issues. I was even pleasantly surprised to have updates through text and a video message of my car and services performed. Thanks again. So happy with my car.

I’ve been a customer of this establishment since year 2005, and I have had nothing but complete satisfaction with every visit for car service. My service advisor, Michael Ramos, exhibits outstanding customer service. I’m impressed with his knowledge base on particular issues concerning vehicle services and repairs. I’m sure he’d be a great asset to Mercedes Benz service department as well as throughout his endeavors.It was actually a pleasant experience while deciding to restore one of three vehicles a breeze. So KUDOS to you Mr. Ramos! You’ve made my day! I shall never forget it☝🏻

I have been a customer of Walter’s Mercedes for several years. I never take my car to another Mercedes location. The impeccable and incomparable customer service at Walter’s Mercedes is unlike any other Mercedes Dealership or business for that matter. The people who work at Walter’s are extremely friendly and astute, they always go above and beyond the call of duty for customers. The professionalism and kindness at Walter’s is so amazing, that even though the Manager of the Service Department, Mark, does not work with clients regularly, he still sees me out of the kindness of his heart. This should give some insight on the kind of people who work there. I can not say enough good things about Walter’s, it’s a very rare establishment that you have to experience for yourself in order to understand my sentiments. The words: exceptional, extraordinary and awesome only graze the surface when describing Walter’s Mercedes Service Department and the Manager, Mark.

Second purchase with Elizabeth at Mercedes Benz of Riverside. She’s absolutely amazing and knows exactly what her customers are looking for. She was able to set everything up for me before I had even made it into the dealership. Always the best customer service and any questions or concerns you may have are always answered. Thank you Tony for wrapping up the transaction and getting the car set up for me. The amazing customer service and accommodations are extremely appreciated !

Brandon M. has been my service advisor for several years and I appreciate his integrity. I have nothing but praises for this guy.Brandon is very knowledgeable, friendly and courteous. He does a history profile on the vehicles and let me know what has been done and what needs to be taken care of. Brandon answers all of my concerns and questions. Thank you Brandon.

Trustworthy, respect, honesty, accountability, understanding and friendly are the most valuable things in any kind of business that needs to include in their customer service agenda and I’ve received these services from Michael Ramos. Micheal Ramos is an excellence person and I’m very lucky enough to get served by him.Thank you.

Alfonso was a guy who helped me to find my new car. He did his best to get a perfect fit for me and even helped me with some stuff that wasnt his job at all. Everyone besides him were super helpful too. I’ll definitely come back to them to renew my car in a few years

The service was top notch. Brandon followed through on everything he said he would do, even calling us with an update on the car. And because of the rain the car was kept indoors until we could pick it up. Even my husband, with a sharp eye for car details, was pleased. Great experience.

Michael Ramos is very polite and attentive. I appreciate no extra charges or agendas. It was straight forward, did what they said and got me out of the dealership sooner than I thought. Great experience!!!

I spent $1900.00 for my cars 6 year check up. Many things were done. I could not possibly name them. Working with Me. Loera was very nice. He is a hard worker and looks to make sure my car gets the service it needs. He is very competent and pleasant.

The customer service is great, but there is a complete detachment between you and your vehicle. While some people might not want to know what is happening to their vehicle at that particular time, I like the engagement because it gives me the confidence. Otherwise the only guarantee that the vehicle has been worked on is the Mercedes word of mouth.

First time going to ANY dealership service center and definitely will not be my last. Alex Ramirez walked me through every step of the way and made me feel comfortable leaving my car there. There service was quick and the best part was the complimentary detail of my vehicle. Great service and care for both me and my vehicle! Will be recommending this dealership to family and friends.

I truly enjoy going to Walters Mercedes for my routine service needs! I recently went in to replace the rear brakes and rotors on my AMG C43 and was not disappointed! The squealing issue was resolved and my Service Advisor Alex Ramirez was extremely professional and helpful! I definitely recommend them for anyone looking for good service and efficiency.

JR Rodriguez was my service advisor and it was a great experience. He was professional, very knowledgeable and answered all my questions. He provided a sense of ownership and took pride in his craft. Appreciate his effort ensuring the work performed was done right and ensured we were taken care of

I appreciate JR always being so helpful, professional, and courteous. His 5 star service goes a long way. If I could give 10 stars, I would! THANK YOU JR- you’re amazing!

Cody was amazing. He truly defines customer service. He kept me informed and went out of his way to assist me. As someone who is in charge of a large health care facility, I appreciate someone who goes above and beyond.

Excellent service from Michael Ramos in Service Express. He was so professional and the car was very professionally taken car if, even two small bucks in car door were fixed to my complete satisfaction. Thank you Michael.

Alex Ramirez is my service advisor at Walters Mercedes-Benz and I promise you will be impressed with the professionalism that he possesses in his line of business. Communication is priority 1 with him. I am updated throughout the whole process with advisories up until the job is completed. A loaner car was set up for me when I dropped of my vehicle and the icing on the cake was when I got stuck in LA the day of the pick up and the vehicle was delivered to my house nicely detailed. Auspices of Mr. Alex Ramirez. Thank you Sir! Kudos to Walters Mercedes-Benz. I recommend this dealership to friends and family. You will impressed!

My husband passed away and left his 2007 SLK280 in need of a number of repairs. They were all diagnosed. Because they totalled quite a sum, Brandon Monaco helped prioritize the repairs. The alternator was replaced this time. I appreciate the help Brandon gave me with everything.

Austin Schneider at Walter’s Mercedes Benz is definitely the best advisor I’ve met. Keep me updated throughout the process and is the nicest most considerate guy. Thank you for assisting me so professionally.

I had order a gasket on the phone with Jessy and told him it was a a oil filter housing gasket, I get there three days later and he brings out a oring for the oil filter, and he tells me thats he thought I said that even though I made it clear, if I wanted a oil filter o ring, I would of said it, A GASKET is not a o ring, waste of time, not even realizing he screwed up, he asked if I wanted to place another order, I said NO THANKS

Christian Garcia and the team were very helpful and made it an enjoyable experience. We told him the car we were interested in, he showed us a few, then took it on a test drive! He worked with us on all our options in detail for the best outcome. He also told us to come back in if we had questions about all interior details/ set up on the car. thank you, love my Mercedes A220W 😊

This is my first Mercedes. But I was left with no words. Not only because the car is BEYOND BEAUTIFUL but the service I was given by Alfonzo and the rest of the team was beyond amazing. I went in with a certain number $$ for a car purchase and I received an even better deal and was able to leave with my dream car. The service, their process their smiling faces made it so much easier to do the purchase and definitely stress free!!!Thank you to all of you!!!

Michael Ramos was very professional. He made sure everything I asked for was done, and in a timely manner. I would highly recommend this dealership to anyone who asked.

Alex Ramirez, is the best of the best.His help went that extra mile!Fluent Bilingual in Spanish was a PLUS!!He really knows what his talking about, explains to detail in a very understanding way, very polite and respectful. This is good customer service at its best.#TEAMALEXRAMIREZ

The re-call for my air bags was performed, along with a 17 point inspection, and front headlight bulb replaced, and they even washed my cars exterior & cleaned the interior! I was very pleased with the whole job, and David Green was understanding and helpful. He took time to answer all my questions,& concerns. Thank you again to everyone at Walters MBZ.

Our family has dealt with Walters since 1980. To date, we have always received exceptional service, in every aspect of the spectrum. Additionally, we have received extremely great service from JR Rodriguez. JR is a pleasure to interact with, when dealing with customer service.

Cody Burt provided excellent service at Walters Mercedes-Benz. He was respectful and knowledgeable. I experienced the best customer service and I very much appreciate him. I will definitely be back for my next service.

I have worked with Mark Interlicchia a few times for issues/concerns and he has been very professional and patient with everything. He listens to your problems carefully and makes sure they are all looked into. Mark definitely makes you feel important and valued. Absolutely recommend working with Mark Interlicchia for all your needs.

Cody Burt, a service advisor, has always been more than professional, prompt and timely. Appreciate the level of service he provides!

Brought one of my mercedes in for diagnostic testing. My experience at other dealerships was a long wait before a service advisor meets, and Brandon Monaco approached me immediately within 6 minutes. He offered a loaner vehicle and was very clear about the procedures and potential costs.While Im sure the other representatives are great due yourself a favor and ask for Brandon Monaco.

Christian Felix was great! He was very attentive to our needs & patient with helping us select the right car for our family. He listened to what we wanted and went above and beyond to get us what we wanted. Ultimately we are very pleased with his service.

Austin Schneider provided an outstanding customer service, extremely professional and courteous, I couldn’t have been happier, I already recommended his name to other MB owners in the Palm Springs area

Stella & Brandon M (Service) were AWESOME!! and acted fast. I purchased my vehicle 4/2021 from Fletcher Jones Mercedes in Ontario. I called Fletcher Jones to inform them that my car was over heating. They responded by saying we have no loaners can you bring it in next week? I was dumbfounded (mouth dropped) I panicked. I immediately called Walters Mercedes in Riverside. I spoke with Stella in the service department & she told me to come in immediately. Once i got there Stella had everything in order & set up for me. I was greeted by Brandon M (service) he was very helpful & kept me informed with any & all updates pertaining to my car. He walked me over to pick up the loaner & as i was pulling off i felt a burden lift off my shoulders because i felt that my car was in good hands. I really dislike that i didnt purchase my car from Walters. I will definitely bring my car for future maintenance etc. I truly thank the Walters of Mercedes staff for being so kind & patient with me.

9 The service agent that attended to me Michael Ramos Was very courteous professional is professional and extremely knowledgeable of Mercedes Not to mention he was very timely he gave me a time and he met It almost to the minute.

Cory Burt introduced himself and offered his services to me and my husband regarding the cars in the show room. He was able to answered our questions and offered to show us around. We declined but he was curteous. Thank you.

My service advisor, Brandon Monaco us the best!! He kept me updated all the time during this extensive repair. I will definitely return.

Just purchased my first car at the Riverside Location. Tony was amazing!! He was so helpful and made the process great. He helped me with my 1 million questions and made it so easy for us!! 10/10 recommend.Thanks Tony! :)

Austin Schneider met me at the car upon my arrival, greeted me with a friendly smile. We proceeded to his office and he took care of my auto needs in a very professional and timely manner. I was offered a rental car and when my car was ready, he called to let me know. I would recommend family and friends to your service. Good job!!

I worked with Christian Felix on getting my dream car and I couldnt be happier! He absolutely blew my expectations out of the water. His professionalism, attention to detail and really getting an understanding of what I was looking for was on point. He went above and beyond what I could have ever asked for and made the entire process a breeze. He is extremely knowledgeable and took his time to answer any questions or concerns that I had. This by far was the best experience Ive ever had and look forward to purchasing from him again.

I received great and professional service by everyone I met especially from my rep: Jr Rodriguez

I will always bring my car here to get worked on they are the best at what they do, as well as there service advisors&staff. Especially one particular service advisor who’s customer service stands out and exceeds all expectations, JR Rodriguez, he always provides excellent customer service, good energy/positive attitude, and always addresses any issues or problems I have. In my opinion one of the best service advisors I came across to. 👌🏼💯

Pleasant experience with Mr. David Green, quick and easy, good communication, on time. Thank you guys…

Great service rep. Great follow up. Contacted me as soon as job was done. Have used this company for years.

Brandon Monaco was very courteous, greeted me at my car. Went over the paper work and what would be checked and done to the vehicle, making sure that all my questions were answered. Texted me with updates and came and fished me from the waiting room when all was done.

Brought my vehicle in for a check engine light error. The techs were able to diagnose and correct the issue. My car is back to normal and running great.

Being 3000 miles from home with an air conditioning blower on the fritz with record heat in Riverside, Walters MB - Riverside, coordinated parts and repair appointment to get me back on the road without impacting our travel schedule. Austin Schneider, service advisor adeptly handled affairs when the ordered parts were not received on time; arranged Lyft transportation during the extended repair time; and was obviously embarrassed when the installed blower did not function properly. His performance reflected well on Walters MB - Riverside.

Brandon Monaco was so patient and took the time to explain everything for me! As a person who knows nothing about cars, I appreciated how everything done was necessary and not just to upsell. Great experience overall.

Christian Garcia is wonderful. I came in not knowing what I wanted and he helped ease the process. I would definitely refer him to anyone looking for a new car.

Christian Felix is the best and was so helpful as I was looking to buy my first new car. He is bilingual, very friendly, and worked with me to find the best deal. I am so happy with my experience with him at Walter’s Mercedes Benz and would recommend him to anyone.

Had a great experience shopping at Walters Mercedes-Benz dealership of Riverside and had professional help from our sales rep. Christian was very attentive to our needs for what we were looking for and found it! We are now new owners of a Mercedes-Benz GL 300 and we are excited!!

When I went I got a oil change everything went smoothly but before I could get it my oil change my car got hit by a tow truck in the parking lot but the service was excellent thanks you guys see you next time

Alex is a best in class service professional and did an incredible job helping me out in a time crunch scenario while I was out of town. I would highly recommend him to anyone that needs an expert who is focused on delivering for a customer.

Made a new purchase with the assistance of Christian Felix. We communicated thru email and it was smooth and prompt. I was offered a good deal where no nearby dealer can beat it. Happy about the purchase and Christian is super helpful. Will def recommend!

I really like how quicky they attend to you upon arrival. David Greene entertains questions and concerns respectfully. The business department is run efficiently. I like the updates and the free 18 point inspection. I have been going to this dealership for all my car needs for 10 years +.

JR was stupendous. The service was fast, honest, and just plain impressive. Thanks, JR.

Alfonso Hernández helped me every step of the way. When I initially came to look at my options because i was very indecisive of what to get he showed me a few options and was able to test drive them, he did not pressure me at all and gave me more then enough time to figure out what I wanted to do before making a purchase. He reached out a few times incase I had any other questions which made me feel that he cared about my future purchase, I felt really comfortable with him so I decided to go back after 2 weeks. I came in and he explained everything on my purchase and was able to help me through the whole process. He’s very friendly, patient and communicates effectively which is key to everything. Thank you Alfonso!

Best customer service from Christian! Great attitude, polite, respectful, and honest. Definitely recommend him for any car needs! In love with my Mercedes GLC I just purchased last week! Thank you!

Brought our recently purchased C300 in for a windshield repair, and speaker issue. Austin Schneider took my appointment and took immediate care of me when I arrived. I was very impressed when Austin called to let me know that he personally was with the technician looking at the speaker concern, and he even went so far as to adjust the sound settings to give it an even better sound. Car was washed and ready when promised. Pick up was quick and easy. I feel that Austin is an asset to Walters as I am a Service Manager myself and always like to see how other dealerships take care of their guests. I was very impressed and know a good Service Writer when I meet one. Austin surpassed being a good writer in my view as an excellent Service Writer, which is a hard thing to come by. All in all any service needed on our C300 will be going to Austin.

I was a bit unhappy with earlier Mercedes service at 2 dealership in S California. Joseph Loera single-handedly changed my assessment. He gave me excellent service and injected confidence in my desire to come back again.

What great service at Riverside Walters Mercedes. Alex Ramirez was extremely helpful in getting my car in for this service with quick and so accurate in getting the service done. The communication via text and phone calls was the best Ive ever experienced in a dealer service area.Also the receptionist who put me in a loaner car also gave such quick and excellent service. lastly the gals outside who greet you and direct you on the steps to check in. The gal that helped me with the return of my car was amazing also. so nice to have such awesome first class service done with fast and happy pace. Thank You so much ALEX for even having to interrupt your lunch time because I couldnt find my key so embarrassed to find out it was in my purse.

J R Rodriguez my service technician was very thorough, thoughtful and polite. He made sure everything was done well

Mark Interlichia always provides excellent service. Always a pleasure dealing with him.

JR Rodriquez has been our Service Advisor for a few years. He is very professional and thorough. We have also had Paul the mechanical technician to work on our ML350 4Matic. They listen to my wife’s terminology and they are awesome problem solvers together. Thank you so much.

I mention that my driver front tire was loosing presure,It was checked and nothing was wrong.I was only inform that I need it new rear tires, I order them n didnt get a call that they were received, I took my car to another tire place and they gave me the same tires for the back 300.00 cheaper installed and aligned, and they find the leake in the front tire,Very desapointed that you did not find the problem in the front tire.

I had to come in for an inspection on my new car and my service rep was Cody. As always, he is very professional, straightforward and willing to help.I don’t think twice when I have go bring my car in, I know it will be in good hands. Thank-you Cody for always providing an A+ experience!

I wanted to thank you all at Walters Mercedes-Benzin making me a proud owner of a Mercedes-Benz You’re amazing at what you do, Walters Mercedes-Benz is lucky to have Cody Burt on their team. They went above and beyond. I love my GLE! Amazing customer service! I will definitely refer my friends to Walters Mercedes-Benz

I call for appointments with DAVID GREENE because he provides predictably excellent, reliable service.

I worked with Christian Felix today and I had the easiest and most pleasurable car buying experience! Very nice and professional and got me everything I was asking for!

We went in to purchase a car Christian helped us he was super nice and patient with us. We left with a new car and super happy with our purchase definitely recommend!

Alex was amazing we have always used him he takes great care of us thanku

I would like to say how much I appreciate the assistance I received and will receive regarding my 2013 C 250. The associate that helped me was very thorough and educated me as I asked many questions regarding my concerns. He was extremely pleasant.The associate name is J.R. Rodriguez and I am looking forward to working with J.R. on my future visits.

Brandon is my normal service representative he is very helpful with planning out what choices I have and how to best service the vehicle. Very nice guy with great customer service. I only bring my car to Mercedes strictly because of how great everyone is there and the quality the provide. Thank you all at riverside for everything.

Christian and the whole team at Walters Mercedes- Benz in Riverside was amazing to work with! We were greeted right as we pulled up and were taken care of the way you want to when you are shopping for a new car. I will continue to come to this dealership for all of my Mercedes services in the future!

I have received a remarkable experience at Walter’s Mercedes-Benz of Riverside this week. Mr. Cody Burt, the service advisor, was kind, helpful and very patient as he explained the issues that my car has. I will want him to be my service advisor at Walter’s and I will definitely recommend him to all my families and friends.

Brandon Monaco was my service rep. and I found him to be very helpful. He made sure I received a managers discount, all the services I needed, his estimated service time was almost to the minute, and let me know of additional services needed and given a complimentary car wash.

Austin Schneider was very attentive and communicated thru the process. Thank you.

Quick service! Friendly. Efficient.

Worst experience I have ever had with any car related business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a nightmare. Strongly suggest using any other car dealer, repair, or service. I wish I could restart and NEVER GO TO WALTERS!!!

As always, the service needed on my E350 was carried out professionally and expediently, coordinated by Brandon Monaco, my Service Advisor since many years.Gisela Siebert

I visited Walter’s Mercedes last week for service to my vehicle. I was quickly greeted by the service concierge and later by my service advisor, Brandon Monaco. Both were extremely friendly and professional. Brandon provided me with excellent service, following up with me at every step of the process. I have been a long time client of Walter’s sales and service and will continue to do so after this visit. Thank you.

I recently purchased a Mercedes 300 Cabriolet from Andrew Wagner, the Internet Sales Manager. The price was good and the service was excellent. Andrew was very professional. It was a very seamless and easy process from start to finish. I highly recommend Andrew and this dealership.

Great all round trip to have my scheduled service ~ timely and professional!!

Had a good experience Brandon was right on time and very helpful.

My first time experience at Mercedes Benz Riverside was great & comfortable. Everyone in the service department were very helpful & pleasant from the time I got there up until the time I left.Brandon Monaco is AWSOME!!Thank you....

Fast and professional in taking care of customer’s vehicle. Thanks JR Rodriguez!

Alex Ramirez is the top service consultant at Walters! As such, everyone at Walters are knowledgeable and helpful, Alex goes above and beyond in making sure;1. The inspections are done right2. Therere no surprises3. Post work inspections are performedIf you go to Walters, you will not be disappointed. Also, look for and ask for Alex!

Cody Burt was professional and patience while assisting with my broken windshield.

Thank you Christian Felix for officially getting me approved with my BRAND NEW GLA 250 4MATIC!!! I can’t thank you enough! I plan to continue to work with Christian in the future. Thank you!

Very professional. Comfortable place to wait. Love coffee machine.

I received excellent service from Brandon Monaco. He went out of his way to make sure I had everything I needed. Ill definitely be back.

I needed the wheel alignment checked after hitting a pothole that caused a blowout of one tire and damage to another. I was concerned that the impact might have caused damage to the suspension and steering systems as well as the undercarriage. Made an appointment with J. R. Rodriguez at Walters Mercedes in Riverside. I have used Walters since 1980 or 81 for all of my Mercedes servicing and J. R. since he began working for them. Both J. R. and Walters exceed my expectations. I would not consider going elsewhere.

Brandon Monaco was my Service Provider, he stated things that he would do and followed through, that means a whole lot to me on my budget, I would definitely recommend him and Walters Mercedes for all services, thank you Sir/Walters again.

The staff was professional and very nice. I was happy that this dealer accepted a coupon for the services I needed performed on my car, however at other dealerships Ive been to, I like that a loaner car was offered while your car is being services. I came on a weekend day (Saturday) and I dont have very many off days, so the weekend is my time to run my errands. It would have been nice if a loaner was offered so that I wouldnt have had to inconvenience someone else for a ride to the dealership and home again. Aside from that fact, I would have given the dealership 5 stars because everything else was right on point in regards to the service.

I have known Alex Ramirez since I bought my GLE300D Mercedes-Benz SUV in 2016. He has always shown a professional yet friendly attitude. He goes out of his way to make sure you are a satisfied customer, and makes constructive suggestions when I have questions about service. He is a top notch employee and deserves to be praised.

Brandon Monaco is the best. Always letting me know what services need to be performed to keep my vehicle running like new. Very accommodating and gets me in and out. Definitely recommend him as your service provider.

Eddy Elsayed and his assistant Blake were absolutely amazing! So helpful and consistent communication from start to finish. Top notch customer service

Brandon noticed dents in my car door during my service and found a contact to get it repaired immediately. My car door was hit by a shopping cart in harsh winds during Covid and I was too busy to get it fixed. I appreciated his extra effort and my car was done the same day. Thank you Brandon Monaco!

Appreciated JR Rodriguez’s help and service.