We where visiting from San Diego and made an appointment as stated on their website. The salesman said we could not listen to anything until the manager comes in. Its his day off. I am an avid audiophile and vintage mcintosh collector looking for a McIntosh 12000. It was on the shelf and I could not listen to it. I would not recommend this place. They lost a sale yesterday.

I was putting together a home theater system and had my doubts about the first company after they continued to push a projector screen that wouldnt work with my projector. I went to Audio Exchange for a second opinion on in-ceiling speakers and was so glad I did. Donnie was incredibly knowledgable and took the time to answer any questions I had without pushing a purchase. This is a business where you can tell audio is a passion and not just for profit. Highly recommend these guys for audio needs!

Great small business, very happy with their service. Bought a hard-to-find digital processor/CD player, which gave me the ability to play FLAC files right through the front panel. The clarity is incredible.Dave packed up the unit, made sure it was massively cushioned - it arrived perfectly.If you have an ear for fine sound reproduction, I would seek them out.

This shop is amazing cool management with very knowledgeable and helpful staffs! Well recommended

Highly recommend Audio Exchange! I drove from Raleigh, NC after speaking with Donny Simmons on the phone. His 20+ years experience was evident in his knowledge and getting me to the right solution. They have top notch brands to meet any need. Straight talk advice you can trust.

Audio Exchange is THE spot in Richmond for audio equipment, expertise and service. Rather than try and sell you equipment you don’t need, the guys at Audio Exchange start with what you’re trying to do and build a solution from there. The service is outstanding and the equipment is top-of-the-line. Highly recommend!

Great store with an awesome selection ranging from the very good audiophile level to stratospheric and probably generally unobtainable. The staff is happy to sit you down and let you try out stuff in and out of your budget. Their knowledge base, honesty and price competitiveness are great. Also they do consignment sales and can get a wide variety of most things sound and video even if not in store.

I called audio exchange. I encountered a pretty rude sale rep. I was in need of help and advice on my turntable, before i could tell him my problem, he shut me down mid sentence and told me he couldnt help . Then he began to spew on how i should have bought from them. I was being scolded more than i was being helped. So i called Audio Art and Tim spent 30 min helping me find a solution. Audio Exchange lost a future customer. Folks go to Audio Art, you wont be treated poorly there.

Very good people. Helped me with my sound needs Im very Satisfied

Donny and Dave at the Audio Exchange are great guys with awesome product. The JL Audio sub I picked up from them ROCKS. Additionally, I had an issue with a piece of my gear, and they went out of their way to get me back up and running while it was repaired. Seriously above and beyond service. Thanks again guys!

Dave and Donny are very knowledgeable and welcoming. I appreciated their customer service.

Excellent service. I bought an anthem receiver from them and had a problem with it. They brought me a loner receiver to use while mine was being fixed. They went above and beyond. Would highly recommend them to anyone for there home stereo needs

Cool place for stereo equipment. Excellent equipment and good sales reps.

Donnie and the rest of the team are absolutely stellar. I called on a Sunday and he picked up the phone and we chatted about analog stereo equipment for a while. He really knows his stuff, and I appreciated the conversation. I came down a few days later and they set me up with an amazing deal. Speakers, turn table, tape deck, am/fm and CD player for less than $500. Nowhere in Richmond have I been able to find this kind of a deal and quality service. Happy to say I’ll be referring each and every person I meet to go check them out. If you’re looking for vintage gear (a record or tape player) these are your guys. Thanks a ton Donnie!!

First time going here since 1986. Donny was extremely knowledgeable about the stereo speakers and turntable I was looking for. He is a former US Marine too. Audio Exchange is definitely worth the drive to receive impeccable service, and not rushed to purchase a product. I will recommend Donny to my friends.

Amazing experience all around!We recently moved to Richmond and could not be more satisfied with our first visit to Audio Exchange. They were only taking customers by appointment only, which I loved as a germ freak. They were able to determine our issue and help us solve it very quickly, and didnt charge us as first-time customers. We will 100% be repeat customers and recommend Audio Exchange to friends and family. Always support local! Thanks.

I ordered an amplifier from them through reverb, they were out of stock but emailed the manufacturer rogue audio and had one drop shipped to me. They respond quickly via email. He even called to tell me it was out for delivery. Very excellent customer service. Feel confident knowing they will be there for you.

Super friendly staff has helped me multiple times - sometimes at no cost - with repair and selection of different turntable related items!

First time customer. Came in with a vintage turn table. Replaced the cartridge and gave it a once over before it’s first time operating. Donny was was personable and a great teacher. I cannot recommend them enough. Can’t wait to do more business with them for either new or used hone audio or video gear.

I contacted Audio Exchange to purchase and have a new cartridge put on my turntable. It turned into an absolute fiasco, through no fault of their own. Donny gave me multiple options to get my turntable up and running on my rather tight budget. But they treated me no differently. I was so pleased, and I know that when its time to upgrade my turntable, speakers, or other equipment, Ill be going to Audio Exchange. Thanks so much.

Placed an order via phone for a tube integrated amp. They had the best price & went out of their way on short notice to make sure I received the item by Saturday morning for no extra charge. Top notch!

Great Place! Friendly and knowledgeable staff. It was worth the hour and a half drive. Donny is awesome to deal with. Also, I would like to thank one of the Partners/Owners, I didnt catch his name, but he gave a gift to me for my daughter. She, as well I really appreciated it. Thanks so Much!!!

Recently purchased a new surround sound setup from Donny at audio exchange and was blown away by how much time he spent helping me find the right options based on my room setup, what I wanted to do with it, and my budget. I was able to hear what everything would sound like with a couple of different music and movie options which really helped me decide on which setup I wanted. Once I had everything ordered Donny kept me up to date on where things were in shipping and helped me get going as quickly as possible. Overall awesome experience and will definitely be shopping there again in the future.

I am a child of the 60s and definitely fell in love with 70s vintage audio gear. It is by far the best sounding equipment that money can buy. Well, if you want to experience that sound, you have to get the best equipment, and at a price that you can afford. So what do you do? Dont go to Ebay or any other site, just call Dave at Audio Exchange in Richmond, VA and he will hook you up with the best gear that money can buy, AND, at a price that youll be totally pleased with. Youll thank me after your experience with Dave and the gear that he has at his store. Its worth the trip to his place, I promise you.

I will start off by saying that I am a bit of a novice to the audiophile world and going in to a store like Audio Exchange can be a bit intimidating for someone like myself. However, I very quickly felt at ease when I walked in and was greeted by Donny. I explained that I was looking to upgrade my turntable and that I was not sure exactly where to start. Donny was extremely patient and helpful as he walked me through the showroom and explained why certain tables could be a better option and why. I truly cannot recommend Audio Exchange enough and I will be using them exclusively for all my hifi equipment needs. Thanks guys!

Great shop! The owner is super helpful in getting you solutions to your audio needs. I would recommend anyone who might not know what they need to go and talk with them becubec they will do you right.

Donnie and Dave gave me outstanding customer service they made sure that I was satisfied with my purchase which was much appreciated and even in these difficult times Steve came to my home and hooked up my audio equipment he was very knowledgeable and professional thanks Steve and thanks Audio Express team!

What can I say?! The folks at Audio Excellence reign supreme. And, they are life savers! Not only are they impressively cool fellows, they each embody the name Excellence with their supreme knowledge each with their unique gifts all ushered forth in a relaxed skilled manner. They repaired my vintage equipment with the utmost care with every detail attended to and provided options for rare vintage electronics along with the latest technology I was looking for to enhance my system. Their beautiful listening environment gives me all that I need to determine what is right for me whenever Im ready to update and expand my gear. I’m thankful they were recommended to me by other professionals. My new system brings rapturous joy to me everyday because of the exquisite care from all at Audio Excellence.

Ive been slowly improving and adding pieces to my vinyl based Hi-Fi system for several years now. Audio Exchange has been incredibly helpful the whole way through. The sales teams is knowledgeable and and friendly and they have a real passion for music. They have always been willing to help me figure out what Im after and make recommendations that work within my budget. I love having a shop like this in Richmond where I can go and actually hear what Im buying and make a decision based on my ears. Highly recommended!

Best high end audio store in the area. Great products. Staff will work with you and find the perfect system in your price range. The selection of turntables is top notch!

Excellent place with friendly and knowledgeable guys working there. People working there are experts in audio field, making this an excellent choice for both beginners and people more advanced in their audio journey. Ive bought audio equipment on few continents and I may honestly say that this was the best place I had visited so far.

We can not compliment Audio Exchange enough for the professionalism, knowledge, and kindness from Steve and his son, Riley, the two installation technicians. Two years ago we had a sound system installed in our theater room. Then again two weeks ago we had another television in an adjoining room hooked up to the system. Steve and Riley are beyond exceptional. Their expertise and willingness to answer any and all questions far surpasses any professional we have ever had in our home. In fact, I have never met two more honest, respectful individuals in this or any profession who have done work for us. They both are truly an asset to Audio Exchange. To be first class in a profession is outstanding, but to add first class to the character behind these two gentleman, Steve and Riley, is something any business should be proud of. They are truly an asset.Thank you to Steve and Riley.

Donnie and Dave were very nice to work with and I would highly recommend going to see them for any type of home audio equipment. They have a wide range of good quality equipment for all levels of experience. I will definitely be returning in the future.

After researching and thinking about an upgrade to my DIY home theater I decided to take the advice of a trusted colleague and go talk with some professional installers. While at Audio Exchange my wife and I were treated care and respect since we really didnt know much about the varying levels of quality on the market. We participated in a speaker listening tour in their sound room and it was easily the most beautiful sound wed ever heard.The advice that was provided by Donny, Steve and Carter was just beyond our expectations. Having dealt with other companies in the past we felt comfortable with our decisions and more importantly informed on what we were purchasing. I love learning and if youre interested in learning these guys are the best! What an education we received!The installation of in wall speakers in our home was flawless. There was no mess and they wereI highly recommend Audio Exchange for anyone who is considering even a small change in their equipment. We are just thrilled that we went with them and have nothing but praise to share based on our experience.

I love my new Paradigm towers and Anthem receiver! Donnie and Dave were a pleasure to work with and really helped me find the best system for my needs. I’m very happy with my purchase and I highly recommend Audio Exchange. Thank you, gentlemen.

Went in to buy some bookshelf speakers, and we got to test them on a really nice system hooked up with a record player. The guys there were really cool and helpful, and the place itself is loaded with cool stuff. Enjoyable visit.

The guys at Audio Exchange are sensational assets to your desire to build a terrific sound system in your house. I had a budget and needs and Donnie and Dave were there with different options and helped me through the entire process. Look, you can head to a big box store, yes, but in my opinion (and Im a pretty thrifty guy) it is worth it to go see the guys at Audio Exchange to get expert advice. The peace of mind I have with the speakers and receiver that I bought it worth it. The last thing any of us want to do is be back in a store 8 months after buying a shoddy piece of equipment and I know that isnt going to happen with the stuff I got from Audio Exchange. Thumbs up from a happy customer!

I went to Audio Exchange looking to upgrade my vinyl system. It was important to see all the products live and in person and have them explained by a true expert. Audio Exchange took care of everything. From turntable variations, to amp options to best speakers for the space. They provided the expertise and knowledge that you cant get online. I was able to make informed choices, within my budget to give me a great system with the ability to upgrade whenever I want. I cant recommend them enough

I was referred to Audio Exchange by a co-worker and after a few quick phone calls I realized it was worth the drive from Virginia Beach to Richmond to buy my next AVR from them. Donnie knew his stuff and did not try to oversell me at all..even when I was a little eager to spend money on a new gadget.After spending a few minutes explaining what I already owned and how I planned to use it, they picked several models within my budget and did not push me to buy anything else.I appreciate the level of knowledge as well as the low pressure/no BS selling method.Although it is 2 hours each way, I will definitely come back here for future purchases.

Have purchased multiple components from Audio Exchange within the last 3 years; and have experienced nothing but the utmost professionalism, forthcoming of information and candied suggestions pertaining to specific applications and installations. Knowledge of sales and service staff are up to date on current and leading edge technologies within the audio and visual fields. There are very few non “big box” store business that have endured the ups and downs of this industry for as many years as the Audio Exchange has and still regards each and every person through the door as a repeat customer. Give them an opportunity to assist you, you will be glade you did.

I went in knowing next to nothing. Dave and Steve were SUPER helpful and knowledgeable. They answered all my questions (which I had a lot of), gave me great advice and I ended up getting, what I think, is the perfect set up for what I want/need.

I went in looking for speaker wire and left with a turntable and a bunch of free wires. this shop has tons of stuff including a set of $100,000 speakers that we were able to listen to. i would highly recomend this shop to audiophiles and anyone looking to get a kick ass stereo.

Donny spent 45 minutes with me finding the right stylus cartridge for my old turntable. Thats a lot of time and attention to give a customer whos only spending $45. I really appreciated the great service!

Dave helped me to price and sell my vintage stereo gear, which included a Rega turntable, Creek amp and Nitty Gritty record cleaner. Audio Exchange did a very fair split on the selling price and I was very impressed with Dave’s professional handling of the whole transaction.Dave also knows his stuff. Very knowledgeable, very friendly and totally into all things sound and music. Had a great time talking to Dave about local music and he recommended a place to sell my vinyl and some other related electronics. He really knows what’s going on in Richmond.Totally great experience!

I had called about a dozen stores looking for a Rega Planogram 6 record player and finally found one at this store! Not only did I get the record player I wanted, but the owner also took the time to set up the record player and showed me how to properly maintain it. I was so impressed with the experience that I also walked away with a receiver.When I got home and set up the record player and receiver, it was PERFECT! I am so happy I had found this place. If anything, ever goes wrong with my record player or any other audio equipment I know who I’m going to. Can’t say enough good things about this place!

Something feels good about spending money locally and not paying more than the big box stores. They know their craft and will give you good advice.

Terrible customer service. I spent 20 minutes here one Saturday afternoon and I was totally ignored by the staff.

If in the market for high end two channel audio - these are the guys. Variety of home specialty install services & networking.

This is the best place to go for Sonos equipment. Go here to buy anything audio related, and make sure you ask for Dave. Hell hook you up, and if they dont have it hell drive around town to find it for you. Thanks, Dave!

People know their stuff, great experience

Donny and crew are well versed in audio and video gear. Great shop with a killer selection of stuff to buy, including vintage gear.

Top drawer stereo shop.

Knowledgeable staff, and a tremendous variety of quality products. Much better than your average audio store and shoulders above big box retailers.

Extremely knowledgeable staff; paired me with a vintage receiver in excellent condition which has transformed my home stereos output quality tenfold-- & very affordably, may I add. Strongly recommend!

I am a repeater. All that I desire with knowledge to go along with the exceceptional product lines

I had been thinking about getting Sonos in my home for quite a while. I went into Audio Exchange expecting the typical salesman. Dave Bandas was not only knowledgeable on the product, but took the time to explain the differences between the different speakers and additional products like subs etc. He was not ever pushy and I am now extremely happy with my purchase. I will definitely be back to purchase more Sonos and audio equipment when I expand my system.

Great place - knowledgable staff

Excellent experience with dave at audio exchange. i had some difficulty with a my preamp and i visited the store. i mentioned i liked vintage equipment and dave set me up with an adcom gfa-555 amp and johnson conrad tube preamp pv 11. vintage equipment can be hit or miss on ebay or craiglist but audio exchange has their pieces gone over by a technician. this makes buying vintage equipment so much more a confident experience. no DOAs here. also did i fail to mention hundreds of dollars off the going market price for those two items. thanks dave.

Excellent selection and knowledgable staff.

Owner was awesome and very helpful. Thanks

Wonderful very helpful

You cant put a price tag on expertise. The only source for quality audio & video.

I really appreciate the place

Great folks...

Been my go to place for all home av