Impressed by the thoroughness of service technician to fully resolve my concern about the front end rattling in my E400 wagon. The tech test drove after each component repair and corrected multiple issues instead of fixing one and calling it quits! I can feel a measurable difference and I feel safer and more secure about driving my car. Thank you!

The staff at Mercedes-Benz of Richmond is top notch! After a few bad experiences with a different Mercedes location I was apprehensive about my upcoming service appointment. From the moment I arrived at Mercedes-Benz of Richmond I was greeted by friendly attentive staff and knew right away I was in good hands. The staff and technicians are professional, knowledgeable and really embrace the Mercedes-Benz experience . I was kept informed at all times by my service advisor Alan Lathrop, the technician was attentive to my car issue and the whole team did what was needed to complete my repair. From this point on I am a Mercedes-Benz of Richmond customer and look forward to working with them again in the future.

Steve and Gurman always take great care of my Lady Lilly and me. They keep me updated on upcoming things that need to be done to my care. For example, I am about 3,000 miles from 60,000 miles in which I will need transmission work done. I just finished with B Service so Ill get that done in November during inspection,

I had a great experience with Shawn in sales and Mike in finance when purchasing my new MB a couple weeks ago. They were knowledgeable and the process was quick and seamless. This dealership has great selections and the staff is welcoming and quick to respond but not overbearing or pushy. I had a few follow-up questions after buying the car and still received the same great service. If you’re in the market for a new vehicle, I would highly recommend Mercedes-Benz of Richmond!

Most professional and exceptional customer service in the industry of service and Repair of Mercedes Benz Vehicles! They call you before service start and immediately after completion. They strive to accommodate the customer to the best of their ability. Thank you for the delivery service offered. I couldnt drive my 2nd vehicle to pick up my Benz after repair so.. they brought my car to my house😊👍 Awesome mechanics, convenient drop off service, and satisfaction with a smile! Thank you MB! Cynthia

Exceptional service! I was greeted as I exited my car at the service center and directed to the waiting room where I was told that I would be waited on momentarily. A couple of minutes later a service rep greeted me, went over my cars information and what I needed done. Within a few minutes of leaving I received a confirmation text alerting me to when they anticipated my car would be ready. I then received another page about two hours later telling me I could pick up my car as it was ready. I could pay on line or at their cashiers counter. Great service and kept informed every step of the way by very pleasant people. Car service has never been so pain-free.

Prompt assessment of the vehicle. Reasonable prices. Vehicle ready when promised. Professional service in a friendly environment.

Did a good job but missed 2 things and when brought to their attention, they immediately resolved them and performed one of them pro bono. I considered that excellent service..

Sales team is good, Service department is not that great. I have had several issues with the service team and all I hear is “ we are sorry”.Love my Benz though.

I live in Hampton Virginia and I was sick and tired of the horrible customer and mechanical service I was receiving from Tysinger Mercedes in Hampton, VA and Checkered Flag Mercedes in Virginia Beach, Va. so, I decided to give Mercedes Benz of Richmond a chance. The decision to give Mercedes of Richmond Broad St. a chance was the best decision ever. When you drive in to the service garage you are immediately greeted by someone and shown where to go meet your service advisor. My Service Advisor and I say that with my chest poked out is Summer Price. Summer Price is one of if not the best Service Advisors Ive ever had to deal with. Her attention to detail, outstanding customer service, and clear communication skills and out of the box thinking demonstrates the level of pride she has in her job. Because I live in Hampton, VA I was given a loaner vehicle so I could have transportation while my car was being serviced and when my car was ready to be picked up I couldnt drive all the way back to Richmond that day to drop off the loaner due to a late meeting, Summer said no problem I will ask another employee here to meet you half way if you can do that today. The driver that met me with my car Antoine was another outstanding employee. He handled my vehicle just like it was his own and he even walked me around the car showed me the work that had been accomplished and he waited until I checked everything over. If you are in the Hampton Roads area I share your frustration with Tysinger and Checkered Flag however, give Mercedes Benz of Richmond Broad St. a call and allow Summer Price and her coworkers to give you the outstanding service that customers deserve and want. Trust me youll forget all about the drive there and back. Thank you Mercedes Benz of Richmond Im looking forward to doing this again.

Great detail and attention paid to customer needs. Service area was clean, and the associates were very kind and helpful.

Always happy with Kervin Ridgely’s service and professionalism. He provides an enjoyable car buying experience. Love my new car.

First time buying a luxury car and it was pretty smooth and fast! Was in the dealership for about 1.5-2 hours. I test drove about 3 cars. I worked with two salespersons who had great communication and ensured I was taken care of.

Terrible service. Came here to get a new key made, was told the key would be ready the next day and paid the fee. Got my car towed here and came the next day around 11 am, they told me maybe FedEx hadn’t came yet so I WAITED AND WAITED AND WAITED. I had to go back up to the desk MYSELF to figure out what was going on, was then told that FedEx had came twice and dropped off two packages and probably wasn’t coming back that day. They told me this information around 2:30pm and it’s sad I waited this long and had to find out this info for myself and it’s numerous workers just walking around while I’m sitting there thinking FedEx hadn’t come yet. They could have at least said “FedEx has already came for the day and we can give you call” or something, instead they having me looking stupid. I don’t even live in this area and what if I had other things to do with my day, it’s just common courtesy.

Classic Bait and Switch? Got a “Fair” offer that was “valid for seven days” from the dealer’s “Internet Sales Manager” through TrueCar. Next morning was told the car from the offer was not available. Picked a like model. The Sales Manager stated he would NOT honor their Internet Manager’s offer because the price had gone up. His new offer for a like vehicle within 24 hours was at a higher price when original offer was supposed to be valid for 7 days. That seems like the classic “Bait and Switch.” The General Manager never called me back. I bought another brand elsewhere. Salesman Kyle was a bright spot. #MBUSA, #BBB

Thanks to the awesome staff for taking great care of me again.

Definitely appreciate Mercedes for getting me in quickly and also repairing my hood latch as an added bonus… thanks!!

Very good customer service, extremely polite and professional staff and helpful and got me the help I needed.

The service received was as always the best customer service, our assigned rep. Justin Gray was very helpful we appreciated his customerservice delivery!

My experience at the service department was pleasant, accomplished what I needed to accomplish, and the staff there is extremely kind and accommodating. A special shout-out to Patrick for the kindness, patience, and care that he displayed. I would’ve given 5 stars but there was a woman in the waiting room with me who was talking, coughing and wearing her mask under her chin. When she did pull it up from under her chin, she never once covered her nose. Several staff members interacted with her, yet no one took steps to ensure that she was adhering to the mask requirement. She may as well have not been wearing one, and considering her boisterous speaking to the person she was with, along with her coughing, I felt we were all placed at risk.

Great sales associates. Inventory was limited due to chip shortage. Dealership had lower than normal preowned cars. Overall experience was above average. Thanks Irvin Rich.

My travel plans were from Westchester county NY to Georgia with a stop over night in Richmond VA on Sunday. On arrival in Richmond I discovered a bubble in the wall of my “run flat” tire. I searched the internet and found the address of the Mercedes Benz location in Richmond and travelled there for their 7:30 a.m. service dept opening. I cannot express the kindness and consideration from all of the staff that I came into contact with. My car was taken into the service dept immediately, a new tire was installed and just an hour later I was back on my way to Georgia. My heartfelt appreciation to the staff at Mercedes Benz of Richmond, VA.

Kervin is the most knowledgeable and professional sales person! I enjoyed working with him to purchase my new GLE 350.

Rory and Christine made our experience seamless. We found the car we wanted online and then coordinated everything with Rory. A few days later we arrived at the dealership (from Lynchburg) to test drive and sign paperwork and that’s literally all it was. In fact, it was so seamless that even with Rory having the day off, they were able to coordinate everything for us with another rep in his absence.Great experience, nice and helpful people and a clean dealership!

Patrick made my experience very pleasant. He advised me of what would happen during the service and had my loaner ready. Everything went as he had said and I was out in no time. Thank you for top notch service techs! My car runs beautifully after the service. Love my Mercedes!!!

I can’t say enough good things about Shawn (my sales consultant) at MB Richmond. I started out looking at MB in Midlothian and while they were very professional and prompt, Shawn at MB Richmond was the one that was able to get me exactly what I wanted and was the person who made me feel the trust that I needed to invest in my own MB. Shawn was up front and courteous from the beginning and always answered my communications immediately. He took my needs into consideration and ultimately got me the GLS that was best for my family and I. Ladies, do you ever feel when you go into the dealership you are not taken seriously because you’re on your own or maybe you don’t have a male with you?! Not at MB Richmond. These guys (Mike in finance included) made me feel valued, respected and were considerate throughout my entire search and buy experience. This is the best car buying experience I’ve had. 10/10 recommend!

We had an unexpected problem with our car while vacationing in Virginia. They were able to repair our radiator fan.

A well oiled machine, we needed our airbag recall fixed and the entire process was seamless. The actual work was done very quickly and they washed our car too. I appreciated the prompt texts and emails to update me on the status of the car.

Inspection was completed in a timely manner. Attendants were polite and professional.

Very cautious and professional. My transaction was quick and easy. Sherry Moore is Awesome!!!

Patrick was superb. The service here is absolutely without peer!

I have no problem taking my ML350 to McGeorge while it is under warranty, but I will NEVER let them do any work outside of warranty. The service managers work on commission. Their job is to upsell. Our vehicle needed a boot in the front suspension. They suggested we replace the WHOLE AXEL, because, they said, Sometimes the boot doesnt stay on, so we recommend the axel be replaced. Excuse me? Wouldnt that be a service issue? Not a vehicle or repair issue? You do it right, the boot stays on, but you want to replace the whole bloody axel? And then they told us we needed new brakes. No. Breaks were fine. Plenty of wear.Id take my vehicle to McGeorge every time if they were honest because they ONLY work on Mercedes. But Im not going to be played for many thousands of dollars by a dealership that actively incents their service managers to find things wrong...even when there isnt.

My wifes car was serviced. She went a day early for her appt and they accommodated her anyway. The Service Rep Sam was so friendly and warm to her that she wanted to give him a hug. She didnt because of covid restrictions, but how many service departments for dealerships do you want to hug? LOL!

I wasnt happy with the aftermarket trailer hitch that was installed. The MB team worked together and came up with a wonderful solution that put a factory hitch on my car and it looks fantastic. Thank you!

I had the pleasure of dealing with Sherry Moore, and she was very helpful. Everything i asked for got done in a timely manor, imcluding the damaged brake hoses that got noticed while my vehicle was in the shop. They didnt treat me any different even though my car is 23 years old with 235k on the clock! Great service from start to finish!

Wonderful customer service. Patrick is the best!!

Great experience! Always get updates on my vehicle status while at the dealership.

My experience was remarkable. Mr Rich was accommodating, professional, and went the extra mile to ensure I was a completely satisfied customer. I would highly recommend to family and friends

Always receive top shelf service from Logan and everyone at McGeorge Mercedes. From call in scheduling, to drop off and check-out. They are the team to beat!

Logan was extremely thorough in trying to resolve the problem with my car. He gave me a loner so they could keep it overnight & check it out again. I appreciate their thoroughness.

Awesome customer service and attention to detail. Our service received has always been greatPatrick is simply the best and always delivers the greatest service.

I almost had a favorable buying experience.Except for: we were sold a unclean preowned car with a stain on a seat from a spill. We were told by the salesman, Kyle Guzman, to have the car detailed after the sales transaction and to subsequently send the invoice to MB of Richmond for reimbursement. After many attempts to contact Kyle and Michael Rosen (the finance manager), neither has responded to our repeated inquiries. Their customer no-service is appalling.Warning: Get any promises made by this dealers unscrupulous personnel in writing as part of the sales contract.

Great customer care and concern. Patrick really went above all my expectations to ensure that my vehicle was safe to drive after just having some work done.Thanks for everythingChris Wiggins

The staff was friendly and kind. The service was fast

Great experience, Steve did a great job getting me in for service when my brakes needed repaired all in one day and less than 3 hours.Reasonable price for all the things that need to be completed.

Some experiences simply must be shared!  By way of context, I recently traded in my BMW for a Mercedes.  My experience with the BMW dealer left much to be desired, which had me distrustful of luxury dealerships in general.  Patrick Thompson has changed my opinion.  Ive had the car in for a couple of services now.  Patrick is attentive, knowledgeable, personable and professional.  My interactions with him and the work performed by Mercedes Benz of Richmond have me optimistic that a positive and mutually beneficial relationship with a dealership is possible.  Im impressed by the quality of work, the level of service and the amenities provided.  Most importantly, Im impressed by the personal attention that I have received from Patrick!  I believe that he has my interests in mind and that he values a relationship as opposed to the profit of a single transaction.  If this is what I can expect from Mercedes Benz of Richmond, Im a Mercedes guy now.

Service was excellent! Everything was exactly as promised, diagnosis of problem in less than an hour, repair completed on time. Everyone i dealt with was highly professional, courteous, and a pleasure to work with.

Sherry was very helpful on ensuring that I was comfortable. I recently had hip replacement surgery and she made sure that my stay was short but very relaxing.She also explained to me on where I can go if my hip needed some stretching. She showed me the morning drinks and snacks, thank you Mercedes Benz.

Recall repair. Patrick was great. Done quickly as promised

Patrick Thompson 👍🏽Service was great back cooling off with my new blower and regulator🥶

Fantastic service experience on my MB G Wagon. My service manager, Steve went above and beyond to ensure that I was constantly updated on the progress of my vehicles service. Steve was also extremely helpful with navigating a CPO warranty claim with MB USA. I am new to the region and plan to only utilize MB of Richmond and Steve for my future Mercedes service and repairs. Highly recommended!!

Wonderful experience with this dealership. Matt is a great salesperson and good human being. He went above and beyond in helping us

I have run flats and had a nail puncture my tire while on the west side of Richmond. I buy and service my vehicles at the Midlothian office but West Broad Mercedes fitted me right in, changed my tire, and I made my 2:30 business meeting in Short Pump. Great service!

When traveling in VA from Maine, called for an appointment or at least advice because my 2010 Winnebago Sprinter engine diagnostics light came on. Was told they had no appointments until November. When I asked what would happen if the engine died and I had it hauled there and it was now a real emergency, the woman hung up on me. Mercedes phooey!

We are from Kamloops but chose to purchase our first Mercedes-Benz from the Richmond Dealership. Andy gave us incredible service and helped us find the perfect car. Every part of our experience at the dealership was wonderful. Everyone was so friendly and helpful! Candy did a great job of showing me how my new car works as well! I highly recommend shopping for your next Mercedes-Benz with this dealership!! Their customer service is top notch!!

Parts!! These guys are amazing. So helpful. They go above and BEYOND.

We were treated as a valued customer and the service level was outstanding!!!

I had a wonderful experience with Mercedes-Benz of Richmond I would highly recommend their services to anyone interested people were very polite patient and explain everything that I needed to get done in and out in a Flash

Great staff, good service, cleaned car as part of service.

I appreciate the courtesy and respect with which I was treated, from the service greeter to the service advisor, the cashier and the cleaning person in the lounge; and I loved the courtesy vehicle, a 2019 C300. I wanted to buy the car to replace my 2006 E500, but I like the E500 better, and it is paid for (smile). I most especially appreciate that the service advisor, Sherry Moore, who determined that the service I needed (some brake work) was covered by extended warranty. So, there was no charge, an absolute pleasant surprise. This particular service experience restored my faith in and respect for the dealership. Thank you. G-d bless you, guide you and protect you and your families always.

I appreciated the great customer service I received in the Service Department during this visit.

The associates were polite and pleasant! I arrived for a service to my Benz and to pick up a loaner. They shared they did not have a loaner🙁 But promised the work would be complete in an hour and that I would receive a discount. They made good on their promise!! Kudos to MBRVA

This was EASILY the best experience Ive ever had buying a car! Shawn was attentive to my needs without being pushy and really helped every step of the way, including delivering me a car to use until mine was ready. The application process took less than 10 minutes and filling out the paperwork was also really fast and easy. Id highly recommend MB of Richmond to anyone looking for a new car.

As always, service advisor great Steven Hunnewell provided great service!

The service members at Mercedes-Benz of Richmond were extremely helpful. The service department conveyed maintenance recommendation based on measurements not just time as a factor. The service was efficient. They provide me with a loaner vehicle while I car was being serviced. I will continue to take my car exclusively to Mercedes-Benz of Richmond for routine maintenance. Excellent customer and quality service! It would be remiss I did not acknowledge Logan for taking extra time to meet my service needs.

Our salesperson Rory made our car buying experience wonderful. He is a genuine person which is not always true of car salespeople, we felt at ease and confident about our purchase.

Fast and easy, service and lounge was great.

It was such an easy process. I worked with Rory and he had a lot of patience with me without any pressure to buy.I’d definitely buy from them again.

I had the most wonderful experience working with Shawn Snider. He has fantastic communication skills and contacted me about my inquiry. He was kind, patient and was very gracious.

Fantastic experience.

Thank you so very much for such a pleasant experience.

Great customer service. All my needs were met.

It was my best buying experience by far!! I cant say enough about my sales consultant, Matt Ward! He was professional, knowledgeable, and made me feel very comfortable. Both Matt and Christine Wright (Manager)were delightful and provided outstanding customer service!!

We decided to stop by the dealership. We were just looking for a vehicle for my wife. The salesmen Mat approached us. He showed us a few vehicles for sale. He answered our questions. My wife like a particular C300 sedan. We started an application and was approved in minutes. My wife was so excited. She drove home in her new mercedes. Thank you again.

We called and got in the same day to get a monthly state inspection. Helpful and timely.

Wonderful service! Kudos to Justin Gray!

It was an overall good experience. Felt as though a recall should warrant a loaner for whatever the reason.

We were traveling from Florida to Richmond Virginia when our AC went out right before a holiday weekend. We called in route and were told they were completely booked but would fit us in if we could leave car for the day. To our amazement they not only fit us in with no appointment, but fixed our problem and saved me hundreds of dollars in air flights for my family because they were not going to drive another 12 hours back with no AC..😆. Thanks very much!!!!!!!!!!

Ms Moore always gets the repairs made to my car in a fine fashion

Excellent service, as usual. Staff are always courteous and helpful.

I worked with Cheryl Bowman on the purchase of my Mercedes. She was absolutely great!! She was very accommodating and made me feel special, welcome and excited about the purchase of my car. I have told my family about the excellent customer service I received from everyone at Mercedes. They go above and beyond to ensure you have a successful experience in buying your vehicle. I am praising God all the way and loving my vehicle. Thank you again and again!!!

Wonderful purchase experience. My sales rep, Fadil, was very nice, knowledgeable and extremely patient as I changed my mind before selecting my keeper. I would definitely buy another car from him and Mercedes Benz of Richmond.

Mercedes Benz of Richmond takes care of my 2010 vehicle as though it is a 2021. They keep my car running.

BUYERS BEWARE THEY WILL SELL A CAR RIGHT OUT FROM UNDER YOU EVEN AFTER GIVING A DEPOSIT...Called and emailed the dealership about a vehicle I found online. A salesman called me back from my voicemail, and a manager returned my call from the email submission. Both confirmed the vehicle I was interested in was available, but the manager said he was going to let the salesman take care of me since I spoke w/ him first. Salesman was very polite and professional. He gave me all the info about the vehicle and answered all my questions. We negotiated a price over the phone since I live about 5-6 hours away. He said he was going to send over a credit application for me to fill out. I told him thats fine, but I want to give a deposit now because I definitely want the car. Then I can figure out if I want to finance or pay cash. He took my credit card to lock in the deal. Shortly after he emailed over the credit application and asked me to text him a copy of my insurance card and both sides of my drivers license, which I did. I filled out the application right away and sent it back. He told me he would overnight all the paperwork to me so i could sign, and then once they received it back they would ship the car. This all took place around lunchtime. Around 4:30 I texted him to confirm the paperwork was sent overnight. I waited an hour or so and then called him and left a voice mail. Later on that evening around 7:30 he called me back to say that the new car manager sold the car to someone else. I asked him how is that possible since we had negotiated a deal already, and I gave a credit card for deposit along w/ all other info requested. He couldnt give me an answer. I confirmed w/ him again during this conversation that when we spoke earlier in the day that he said the car was available. He said that he did check and the car was available when I gave the credit card for deposit. I feel this is very shady and unprofessional of the dealership. Obviously, its not the salesmans fault since I believe he did everything he told me about confirming availability and taking my card for a deposit.

Helpful, informative, accommodating.

Service was great, a little wait time though.

I had a flat tire while travel on I-95 in rush hour traffic last week. Because of a hectic schedule. I couldn’t get to the Dealership until Saturday.I would like to thank the Service Department for their excellent customer service especially the young lady who assisted me in getting appointment for the next day.Thank you Logan, and the entire Saturday team for excellent service.Thank youConni Bowman

First shop that did what I asked. I will be back.

Took my 2001 E-320 into Mercedes of Richmond for a state inspection. Waited for service to be done. Excellent service! Car was washed!All well! I love my Mercedes!

All the represent that work at the Mercedes establishment are very courteous. They make show you are getting the very best of service. If you have a question they will answer it or they will get the answer. The waiting area is very clean as well as the restroom. I am very satisfy

Cheryl Bowman made the car buying experience easy and extremely pleasant. So professional and personable. Other dealerships make you wait, drag things out, dont seem to listen to what you actually want. Cheryl is straight with you, doesnt play around with you, and she taught me so much more about the car during the test drive than anyone else had previously (we were in the market for this car and had done a bit of homework prior).I highly recommend purchasing from Cheryl.

Very professional and enjoyable experience. It was one the best experiences buying a car. However I do wish that my vehicle came with a warranty that I didnt have to purchase.

A quick, efficient and pleasurable experience.

Was very good

I live in N Chesterfield but after not felling valued as a customer at the Midlothain store, I bring my vehicles to the West Broad location where I’ve never had any issues.

Poor service experience, bought prepaid service maintenance plan for my car which was due for major service instead minor service performed.Very disappointed.

Absolutely wonderful experience and attention to details. Kervin Ridgely has an exceptional knowledge of all the various systems within the car and understanding how the packages fit together or not. Truly will consider buying another car from Kervin & Mercedes-Benz of Richmond!!! Thank you for all the support, time and attention with us!!!

Service at Mercedes-Benz of RIchmond is easy and always so professional. The service crew is curteous and make the expereince a true pleasure.

My experience with Shawn and Mike was very pleasant and efficient.I was in and out in less than an hour. I received a great rate for my loan. Shawn was quick to respond to my emails or phone calls.The car only came with one key. Shawn is working on getting a 2nd one from the previous owner. Overall, it was a 5 star experience!

Great Staff - Easy purchasing process, everyone was very friendly and ensured I was happy, would absolutely buy again