Great prices and friendly staff.

Excellent service. I have a 98 s320 and my wipers are hard to install and find. Not only did they have the exact blade I need when no one else does, they went above and beyond when it came time to install these difficult wipers. Kyle and his Co worker, didnt get his name, but I think it was Dan or Dave, they are awesome!!!

The Nancy and the other lady are very friendly and accommodating. Knowledgeable as well.

The best!!! Friendly, knowledgeable and ready to help.... My new go to for all my auto parts. Prices are great too!!!

I love this place. Came here when I had my BMW so came again for all of my Lexus parts. They worked with me, gave me a on-site price quote, then worked with me on the most feasible things to purchase. If I had any doubts or questions, they were knowledgeable and able to assist me even when they said the materials would come late, they still found a way right on time for my parts to come in. To me thats outstanding customer service!*Note: you will need your ID if using a credit card. I didnt give them a hard time because its good security for me moreso than for them. They are good people and glad I came here. I will be back to order some more parts.

Excellent service, great prices, so much cheaper than competitors. Worth the drive to midlothian tnpk.

If its German best spot to get parts.

Great place for hard to find foreign parts

: purchasing part is on point they definitely can get or have whats needed for the job but the workers are not exciting.

Great prices. They always have what you need, if they dont, they will get it, quickly. Sales people are extremely knowledgable!

This place was the only store where I could get the gear oil my vehicle needed as soon as possible and it had to be a special order. The customer service was great at first but then the guy got rude with me. I had placed my order over the phone and was told that they would give me a call when my order arrived. When they called it was to tell me that there was a mistake in shipping and that the arrival of the gear oil would be delayed. I said ok, no problem since I was still waiting for another special order part for my vehicle. In all of that I ended up forgetting because I never heard back from them until my mechanic asked me about the fluid. Thats when my husband then called and they said that it was still there and that it had been there for a while but I had failed to go. I went with my husband to pick up the fluid and told the guy how come no one called me to let me know that the fluid had arrived. He then proceeded to argue with me stating that I had been notified to which I said no, you had called to tell me about the shipping delay. So then he responded yea and then we got it and we called but got no answer. I told him I had no missed calls from them at all. If this was the case how come no one left a message. I never ignore calls on my phone and answer all calls. Even the ones from telemarketers because of my job. I never know if its someone calling due to business related purposes or annoying telemarketers. Needless to say I will never use this supplier ever again because this guy went out of his way to argue with me. What happened to the customer is always right. I worked as a store manager at a huge auto parts retailer and have never acted this way or let any of the employees act that way with any customer. We were instilled that our customers are precious even when theyre wrong. These people need to work on their customer service skills. They dont even greet you when you walk in.

Hands down the best place to go for European car parts. Quality parts at great prices. If its not in stock its usually there by the next day.

I liked the pricing, but defiantly not the way the guy spoke to me when I came in the 2nd time. He treated me like I was a fool I would guess because I am a female. I did not appreciate it at all. Will not be back to be talked to like a 2yr old by a maybe 25 yr old whos over a decade my jr again. Treat people better and you may keep your business. To many other parts stores to deal with an attitude when I am spending over 300.00$.

Best-known foreign parts store in Richmond. They supply foreign - OEM and after market car parts to all major companies, Mercedes, Honda, BMW, Volkswagen, Audi and independent repair shops all over the metropolitan area. Qualifying free delivery available also.

Those people are very good people that get very excellent customer service I was ordering some brakes rotors for my R8 Audi the rotors were very very heavy they even offered a dolly to carry them out to the car and the gentleman put them in the vehicle for me I thank them so much at map Geon import automotive parts

Absolutely wonderful place to work and get your import auto car parts.

Patient and professional staff. Parts ordered today came just as they promised. Easy return policy also

They help me with the part to my car. They were patient with me on the phone. Nice people.

The import pros if they cant help you can forget about it fair price great for the diy

I highly recommend them great on price and hard to find parts....

Helpful, knowledgeable staff that will try to help you even if they dont carry the part.

Between this location and the west broad store they usually have the parts I need on hand for my European cars or can get it the same day. Very fast and friendly service and I’ve been using them for years .

Easy to do business with

Great service. Unlike the other box stores they have parts in stock or can have them the same day.

Great price and good original parts for foreign cars

Overstaffed and on top of things!! My review in a nutshell.. They have all kinds of German/Swedish/ import parts and products that you can almost only find online fully stocked in their store! I personally own a Volvo, and my parents are proud BMW owners that love their cars. Prior to finding this local store literally right around the corner from the house, we were ordering everything from bavarianauto online for the BMWs & IPD online for the Volvo. Its a pain in the butt having to wait even with free delivery after spending a certain amount. Bottom line these guys had comparable or cheaper prices than what I could get anywhere online. They also stocked head gasket kits and Volvo specific coolant and German/Euro turbo oil from Amsoil that I havent been able to find ANYWHERE! My Pentofrost coolant was cheaper at this BapGeon than I could get online, and the victor reinz head gasket kit was the same price that I would get online from California. The only problem with online parts shopping besides having to wait, is losing that warm fuzzy feeling you get going to your local auto parts store knowing that you can physically see the part your getting and a return can be made quickly and right around the corner if it doesnt happen to match when you get home. I described them as overstaffed because theres always someone there to immediately help you with your vehicle specific needs, this doesnt mean that theyre not busy though. They are always delivering parts to the dealership and other local auto parts stores like Advanced Auto Parts, Autozone, Napa, etc.. By going to this store I cut out the middle man a few times, and didnt have to wait for a special order from Advanced Auto that is also right around the corner.

I received a defective window regulator and it went down on a pouring down rain type of day. My leather seats are, needless to say, ruined. They do not reimburse for labor costs nor help with the fact that my seat is ruined. This is speaking directly to Bap Geon, not the store on Midlothian Tpke. They were as helpful as possible and I could tell they wished they could do more. Only reason that its 3 stars. Thank you for your help, Bap Geon on Midlo!

Had to pick up apart for a friend. Not the most aesthetic place but they were helpful.

Great prices, can get what ever you need

Great customer service. Had the part i needed noone else had.

Great staff

Great service and prices, everyone there is helpful and knows what they are talking about.

Import car auto part at a highly competitive price point.

If you have an import car or truck, this is the place for parts.

They have terrible sandwiches and flat soda!The best place to buy foreign and European car parts locally!

Pretty good prices and inventory.

Great customer service

A goto place for import car parts. These people always seem to find the right part. Sometimes a little pricey, but well worth it.

Employees do not treat you well.

Always good service

Great prices

Awesome

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