Overall great experience! This was my first time purchasing a vehicle and it was such a stress free purchase. Jesus the gentleman that helped me was really patient and answered all my questions and concerns.Extremely happy with the whole experience! Thank you !

Great customer service. Ricardo in the service department was professional and courteous. Explained everything they worked on in detail, the mechanics workstations were very clean. I would highly recommend getting any service on your vehicle at Hopkins Acura.

Highly satisfied customer. Jesus was the gentleman who helped me out at Hopkins Acura - he was very helpful and informative. Thanks a lot, great experience!

I bought car from here. Good small place. People are negotiable here.

This is a review for the Hopkins Acura RWC service team. I could not be any happier for the way they have treated me through the years. In particular, a gentleman by the name of Frankie is the epitome of what customer service is all about. I always feel confident leaving my car with these guys knowing I will get honest and quality treatment from them. If you are in the area, never hesitate to go see the service team for any of your cars needs.

Wonderful experience, Habib and Pablo were great to work with and made the whole process so easy. I bought my first car here, and they helped me in every way possible from working with my price range to helping me close the deal in a professional manner. Also they worked hard to make the deal happen too, they answered or responded to my questions attentively and genuinely. I am so impressed with this wonderful customer service and extremely grateful I was able to work with such educated men. Thank you brothers, !! Thank you Hopkins Acura Redwood City!!

Awesome and friendly people at Hopkins Acura in Redwood city. I worked with Pablo and he got me out of the door in less than an hour. I liked how straight forward dealing with the Salesperson was. He gave a deal and I bought the car. If anyone is thinking of Acura I would recommend to Shop with Hopkins Acura. Pablo was superb!

My daughter purchased her first vehicle at this dealership. Jeff and his team made this a pleasant and smooth transaction. They were very supportive in assisting my daughter select the right car for herself, while providing details about the purchase. We will definitely come back here to buy our next car.

Raj and his manager was very helpful and accommodating with helping me purchase the 2015 rdx. They were helped answer all my questions and concerns and was able to help me get a 2.49APR compared to my banks APR 3.04. I am very satisfied with their services and my new vehicle.

Ricardo is a very friendly and knowledgeable guy who helped me throughout the car services. Very warm and caring environment. I highly recommend this place for your car.

I’m not usually one for providing reviews online but I felt the need to jump on here and rave about the service we received from Hopkins Acura. We’re a growing family and needed a step up in size for our family vehicle. We were able to trade-in our Mercedes SUV and purchased a Chevy Tahoe that the dealership came across. It was a clear no-hassle experience - probably the best I’ve ever had, and I’ve purchased many vehicles over the years and to top it off, we got a great deal for our trade-in and the new purchase.Reach out to Julio in sales. Great guy and will go above and beyond to make your experience worth-while.

Had a Fantastic experience purchasing my vehicle from this place! Julio really made it a worry-free experience! I also felt like I got an exceptional value and was offered a high level of customer service. Needed a vehicle right away for work, went in to check vehicles the first day. Came back the next day, drove my vehicle home in just less than an hour! Highly recommend going to Julio at Hopkins Acura if youre in the market for a new or slightly use vehicle.

I just want to share a great experience at Hopkins Acura! I’ve been doing my homework on the Acura MDX and had a certain amount of money to spend. We talked with Rick at the dealership and he was very helpful in us making our decision. We drove 3 hours and were not disappointed. They stood by their word, were very professional. Every one was very friendly, not pushy. Definitely would buy here again. Thank you Rick for your courteous and prompt service. I wish we lived closer (to have our car serviced there)!!!Love my car.

If you are considering a new Acura Hopkins Acura should be at the top of your list. Last week I took delivery of my third Acura from Hopkins as I have been a happy and very satisfied customer for 10 + years. Once again they have exceeded my expectations in the purchase and delivery of my new RDX. Pablo’s product knowledge, listening skills and consultative approach makes the purchasing process fun and informative and in the delivery he takes his time to make certain you understand all the new technology features and applications that are included in your new vehicle. He doesn’t oversell but he delivers by aligning your needs with a vehicle that best suits them. He is a consummate professional and a pleasure to work with. I would also be remiss if I didn’t include kudos for the service department (it’s the only place that I take my cars). Terry and the rest of the service technicians have all been great to work with in keeping my car maintained and running flawlessly. I highly recommend Hopkins Acura .

I came in from Sacramento to purchase a car that I have been eyeing for months. I worked with Julio to figure out a good price point that we could both agree on, and made the drive to this specific Hopkins to seal the deal. He was great to work with, good conversation, and detailed the car. It was a quick purchase with no gimmicks.

One of the worse car dealership. I called ahead to inquire about the Acura featured special lease of 2022 MDX technology package. I was told there is a pearl white in stock . When I drove 30+ miles there, not only the car is not there, but also they don’t participate the special event. Total waste of my time

I had a great car buying experience from moment I stepped in the door to when I drove off of the lot with my new car! I visited a couple of other Acura dealers prior to ending up here, but as soon as I arrived I knew the team at Hopkins Acura was the right place to buy from. I first met with the sales rep, Pablo, who showed me the car I was interested in and was very thorough with explaining all of the different features and options across all of the available trim levels. I was impressed with his level of knowledge about not only the model I was viewing, but ALL of the Acuras they have.Once I decided on the vehicle I wanted, we discussed pricing, which was completely transparent and a fair value. I had been quoted significantly higher for the same car elsewhere. The finance manager, Eli, came over to review all of the details of the purchase price and broke down all of the costs involved. I felt confident that they werent trying to rip me off the way most car dealerships do.After coming to an agreement, they detailed (and sanitized) the car, got all of the paperwork in order, and I was ready to drive off with my new car in the matter of a couple of hours. This was by far one of the smoothest car purchase transactions Ive ever been a part of. I would highly recommend anyone to give Hopkins Acura some consideration if theyre in the market for a new car. And ask for Pablo! Hes great to work with.

Great experience!! We worked with Julio and he made the whole process so easy!! We were nervous about Covid restrictions and he was so accommodating, he offered to bring the paperwork to my home so we could sign there instead of risking exposure at the dealership. They found the exact car I wanted and brought it from Roseville and even brought it to my home for me because I was at work when it arrived! I am so impressed with this wonderful customer service!! Thank you Hopkins Acura Redwood City!!

I had a really good experience at Hopkins Acura. My salesman Luis was really kind and I was grateful to see how he worked hard to help us find the right car for us. I bought the first car for my family here and I am very satisfied !! Thank you

I hate going into dealerships. Usual pressure from sales drives me crazy.Can’t say the same for this place. Leased MDX from Hopkins Acura Redwood City. No pressure at all. Julio, sales person, explained everything about the vehicle. I didn’t feel sales pressure from him at all. Very knowledgeable and a nice person to deal with. That made me want to buy a vehicle from him.Habib, sales manager, explained leasing and financing options very clearly. Very nice guy as well.Overall great experience. Highly recommend!!!

There is no way for me to thank Pablo and Jeff enough.. Car searching is ALWAYS bittersweet no matter your life circumstances. I just want to express how HONEST, RELIABLE, AND PROFESSIONAL my experience was. I filled out the credit application online and Pablo and Jeff didnt stop working until I was approved.Yesterday I came in and completed paperwork and drove off with my new baby. I would HIGHLY recommend Hopkins Acura to anyone in search of a new car. Thank you again, Pablo and Jeff!

I had a great experience with Sale department at Hopkins Acura.Pablo is awesome salesman who tried to work hard on different options for me so I could get a good price, and he was transparent in detail the cost. In addition, his teammate drove to Fresno For 8 hours back and forth to get the Acura MDX interior color that I really wanted. There was none the Bay Area. Pablo made my day, which it was my birthday. Im very pleased and love their teamwork. Thank you Pablo and your team for put on lots of work and efforts.

Jeff and his team made our experience excellent! They were friendly and helpful. We will definitely be back in the future for another car purchase. Thanks guys!

Hopkins Acura has one of the best services hands down !I have been Leasing for about 6 years and Pablo Sosa the sales rep that has helped me lease my two cars has been so helpful. He has helped over 5 of my family members purchase and lease cars. The great thing about him is that he also speaks spanish and is very friendly. I really recommend making appts or walking in to talk to him, he is very informative about the cars he is selling and he will try to find a car that works with your budget.

The team at Hopkins Acura has consistently been amazing. Ive worked with them them for 3 years. Every interaction has been exceptional and theyve done a great job maintaining my car. I recommend them without reservation.

Had a terrible experience. We were looking at a certified Acura TLX and went for a test drive during which we heard extremely loud and clunky noises coming from the car. We came back and let the salesperson know about the problem and there were mechanical issues with a certified car. After they fixed the car, we returned for another test-drive after which we realized that they had upped the price by about $2000 without any prior notification regarding this before we went. Overall, the service seemed very unprofessional and discourteous. We were really interested in the car, but decided to go another way due to these reasons.

I cannot say enough wonderful things about the staff at Hopkins Acura. From the moment that I reached out to inquire about the car I was interested in, Julio was there. Walking into the dealership felt like I was going to see a friend rather than going in to make a purchase. Julio was so warm and friendly and already had the car ready for me to test drive. He explained everything in great detail. He even explained things that I was unaware of. This was by far the best car shopping experience I have ever had. The sales manager Habib was also very helpful and made the process easy and relaxed. I will continue to give Hopkins Acura my business. If you want a great vehicle with someone you can trust, then Hopkins Acura is just for you.Thank you so much Julio and Habib....You both are amazing.I LOVE MY ILX

Terry at the service center is super friendly and helpful. Would recommend!

My wife and I recently had a baby and were in need of a new car (bigger car). We came to Hopkins dealer because they had a good deal. Artur was really helpful online but was even better in person! This was by far the best experience weve had buying a car. If you ever want an acura, talk to Artur. He will make your car buying experience amazing and will take care of you. Test driving with him is great, he is very thorough and leaves all other sales people in the dust.

Buying a car is always a complicated affair, but the added pressure of salespeople pouncing on you the moment you walk into a dealership, pushing toward a sale is so tiresome and real turn off. This was our experience at all the dealerships we visited. We have been looking for a new family SUV for some time and had been along the regular circuit…Audi Q5/7, Volvo XC90, BMW X5, LandRover etc.Hopkins Acura could not be further away from that – the most pleasant and supportive experience of any Acura dealer or other Car dealership we have ever met. It’s a smaller quainter dealership, but its real unlike the crystal and metal facades you elsewhere. The MDX also was a great car, we were totally surprised.The entire team is super kind, their general manager Jeff stayed late for us to come and visit, had snacks ready for our baby son and was nothing but charming. No pressure, just lots of answers to our questions and time to digest without obligation. A really refreshing style and manner.We felt “valued” which means a lot, and we loved the car; having actually had the time to explore it, instead of being rushed into a vehicle and then rushed out to a sales desk which is the norm in other places we had visited.We visited the Hopkins group again and served by Julio, who was tremendous. An absolute stand up chap. Honest and who really went above and beyond. The attention to detail and that fact nothing was too much trouble was something we found very special. We spent a long time learning the different options but again the no pressure, no force and we really enjoyed the entire experience. We are thrilled with the Acura MDX and the 5 star service he delivered.If you are thinking about buying an Acura – this is the place to visit. Even if you are thinking of another car – I still would urge you to pop in.

Great experience from a knowledgable Used Car staff! Got a great trade in value and a very reasonable price on a used VW. Raj was great with me and the used car manager (forgot his name) gave me a great price on my trade in. They will negotiate! Thanks guys.

Luke Chapman was friendly, funny, detailed and made sure all my questions were answered . He also gave me a great deal.I Highly recommend him. Happy customer .ps. I can understand why he is a Gold Master.

I would like to highly commend the sales and service received since 2008. With outstanding patience, figuring & help, over a period of months, Raj Khara, helped me with a 3rd transaction. We needed to trade in an Acura RDX for a MDX as we had a need for a larger vehicle with easier access to accommodate a hip replacement. Raj started working with me in January, 2020 before Covid changed our ability to do business. He followed up, I believe in April, and seamlessly helped me to transact a trade-in and new vehicle transaction. The service department is exceptional as well, better through the years, and is part of the reason I return to Hopkins Acura. The sales staff and management, is truly 5 star, and I strongly recommend you reach out to Raj Khara, should you be looking for a new car!

Luke Chapman, the salesman at Hopkins Acura was the most helpful, professional, intelligible, charismatic individual I’ve ever come across in any sales position anywhere. His customer service is unparalleled. I have never leased a car and was intimidated by the whole idea of such a large purchasing and not knowing what I was looking for or needed. Luke thoroughly answered all of my questions and helped me find the most perfect car and at a price that was manageable for my life. No buyers remorse! My Acura has been the greatest purchase and Luke continues to touch base and see how things are going, answer any questions I have about the operation, perks, or maintenance of the vehicle! He has gone above and beyond before and after I bought the car. No wonder he is now a gold master. Impeccable customer service!

Artur was prompt, courteous, and professional - we communicated via email and got everything done. No haggling, no issues. In and out in 1.5 hours. Bottom line pricing on a lease that was unmatchable by other dealers. Also appreciate that Hopkins is independent and doesnt sell or give your information to others. Would be glad to do business here again!Updated a few weeks later: Had some issues with the car and the staff was not very responsive. Sales and maintenance do not seem to communicate well. Its probably not a surprise, but after the sale the salespeople dont seem to care very much - removed a star.

Great experience buying a car at Hopkins Acura! Very professional, low pressure, people went out of their ways to make sure we leased the car we really wanted (and it took me a while!). They were knowledgable about their vehicles and able to answer all of our questions. I loved that it is a smaller, friendly dealership where you can get great personal service!And,YES they are following COVID19 safety precautions.Love my new RDX and totally appreciate the help of Jeff Mellen and Kao!

I bought a used car here. I was provided one key and promised a second would be sent to me. After contacting them 2-3 times a week for 5+ weeks I was finally able to get the key. They never called me back. They never wrote me regarding the status of the key. After speaking with the sales manager on the phone at the end of this process he promised to call me back the next day with the tracking number and failed to do so.Not once have I been contacted by Hopkins Acura. All communication has been me contacting them trying to find out what was going on.They were very nice to me until they had my money. Once they had my money I became a second class citizen. I will never do business with them again.

Great experience and good price for our Acura RDX

I got very lucky to go there this Saturday morning and very kind and truly customer oriented advisor took care of my needs. Everything was done by noon. They washed exterior even though it was raining. Super pleased with their service, will definitely come back and recommend to friends.

My family was in the market for a new vehicle and we reached out to several Honda and Acura dealerships in the bay area via Internet Quoting. The service we received from Hopkins Acura, particularly Pablo Sosa, was simply outstanding. He simply made the end-to-end buying experience a pleasure. He was simple, straightforward, honest and respectful. I would highly recommend him and the dealership. Thank you Pablo.

I walked into Hopkins Acura last Saturday to see a used Lexus 350 they had in inventory from a trade in. It was my first day looking for a Lexus SUV as I am downsizing my current vehicle. I met Josh B. as soon as I came on the lot and he was amazing. He was very polite, patient, and willing to show us/drive us in the vehicle. The car was perfect and in mint condition. I ended up buying the car that day as it was a perfect fit for me and the right price. Josh was awesome and really worked hard to make sure we were happy. I love the car and he even followed up[ with me afterwards. I highly recommend you go see Josh and his team if you are looking for a great car sales team without the usual car sales pressure or games. I even complimented his manager as he is a great guy and works hard. Thank you Josh! I will refer you:) JR

Worst place! Dont go! I worked with Raj Khara. On the first day, I went to test drive the car and I told him that I need to think about it overnight. He said just email him anytime before next morning. At that night, I emailed him that I will take the car and come finish the paperwork at noon of the next day. I also asked him the information of the car so I could buy insurance before head. On the next day, he emailed me back with the car information at around 9:30am. I purchased the insurance, came around 12:30 pm and found out the car was gone. Someone bought the car at 9am. Raj could have taken 10 seconds to tell me not to come within the ENTIRE 3 hour period, but he did not do shit. I took off at noon and drove all the way, with heavy traffic in SV before the Labor Day long weekend to get the car. But Raj just told us the car is gone and left for his work. It is not only waste of my TIME, my ENERGY, and my FEELING. I cannot believe a dealer like this is still in business. They are treating customers like SHIT. Dont come here and you will get a better offer at other places, especially with good customer service!

We stopped by looking for a sedan. Josh from Hopkins Acura carefully explained the difference, guided a great test drive, and answered a lot of questions. At the end of our visit, we knew that we would buy from Josh. Excellent job, Josh! Thank you!

Great experience. Arthur Tekiel was the best car salesmen I have ever dealt with, honest and very knowledgable

We bought a used 2013 Honda CR-V from Hopkins about a month ago. Simple, smooth experience. Josh, our salesman, was zero pressure, knowledgable, and personable. After agreeing on the price and the value of the trade-in, the other staff handled the paperwork quickly and flawlessly. Hard to ask for a better experience.

This is specifically a review for sales. I came to test drive a car, my sales person was extremely pushy and I figured this is the car I want, why not. And I signed. As soon as I signed, the guy dips. My car needed to be portered in. Raj has been extremely poor with communication. I have gotten no phone call updates. No emails. Nothing. I keep calling to check the status of my car, other sales people said he would call me back. He did not. I ended up coming in three days later in the morning because another salesperson told me at the latest the car would be available in the morning. I am here and the car isn’t ready and I haven’t gotten no updated and I am missing work. This has been extremely frustrating and unprofessional. However, the finance department was great. They provided a loaner and helped me finish the process (even though it was the guy’s day off).

The man who helped us was very intelligent regarding knowledge about the Acura we were leasing. He answered all of our questions and was incredibly kind. Great experience, and am very happy with my Acura so far!

My experience was exactly what I wanted. Josh was knowledgeable, patient and low pressure. He inspired trust and with out the pressure it made my decision to buy the car very easy and comfortable.

Very fast, courteous and helpful team.

Recently bought a used car from them and 3 weeks later the transmission went out. They wont take any responsibility on the fix it. My feeling they knew something and I would like them to pay for 1/2 and they wont even talk. This is a reputable company and they should stand behind the cars they sell.

Beware of these scammers, especially “Pablo”. Its a click and bait. Pablo didn’t keep up with his written message and mail communication and simply turned away. We wasted 3 hours to reach here and learnt our lesson. I would never do business with them and if you do, be very careful. There are better and big dealerships out there, which might not offer great deals, but are straight and walk their talk.

Much better service than other Acura dealers in the Bay Area! They were quick to respond and ordered the part I needed before I came in. And when it arrived less than 2 days later, they promptly called me and arranged an appointment around MY schedule!

Came here for service the other day and was blown away. The professional level of treatment I received was above and beyond what I have come to expect from any business. I highly recommend you check them out.In the words of Arnold Schwartzenger,ILL BE BACK!

Service department is impossible to get in touch with. They do not answer the phone - it always goes to voice mail and they frequently do not bother to call back. The promised loaners almost never are available. Im looking for a good independent shop.

Great Customer Service, very professional, they arent pushy and will help you find the best car that fits your needs. They also have used cars non-acura. Everyone is great but ask for Pablo, he was GREAT!

Horrible customer service-have called 7 times in 48 hours to get my title for a car we purchased sent to us. We get redirected to voicemail every time with no return call. Salesmen was rude to my wife when she called. A shame for them, was looking at their cars online for a potential new purchase, will never use them or recommend them again.

Called to go for a test drive, they said they would be available, pretty much got ignored when I got there even though a cluster of employees were talking to each other, left after 5 min of waiting around. The place is pretty dilapidated and no parking spots.

I called because my stereo lost its security code after I replaced my battery. Megan took my call and she was courteous.I drove it and Mark in service volunteered 15 mins to help me with getting the serial number and answered some questions about a problem I am having with my car.It was a very positive visit I have to say.

What great customer service at this Acura dealer, Kafee was very pleasant and helpful, wish more people could be this way. 5 Stars for sure.

This review is specifically for their service department.There is something wrong when the first reaction to an issue is to blame the customer, they made a mistake ordering the wrong part but blamed me for it. I had to call in again as the part required was not there anymore when I was ready to have it replaced. They had diagnosed the issue themselves a few months back but the records disappeared from their system, even claimed this was diagnosed somewhere else! I have all email confirmations from Hopkins Acura which Terry refused to acknowledge and kept claiming he has nothing on his system. When I tried to explain everything was in their confirmation emails since October he was extremely rude. At that point I decided to go somewhere else and was yelled at on my way out to never come back again.Fortunately we have plenty of other dealerships in the Bay Area, do yourself a favor and go somewhere else.

Ive had a wonderful experience with this dealership. I bought my MDX form them over 4 years ago and it was a smooth and pleasant experience. Why the review more than 4 years later? Terry in the service department.Yesterday, I brought my car in for its standard service (I got the 4 year service plan that I think is typical). Apparently, either me or the system messed up and my appointment was on their computer as tomorrow. Whoops. No problem, Terry got me right in and out. The kicker though, and the reason for the 5 star review, is that my service plan had expired in December (Im writing this in February) but when I checked in and Terry looked at my account he said, See you have the service plan, so theres no charge. Not wanting to go against his word, he did the service work on the house ($250ish charge). Thanks guys. See you next time.

One of the smallest dealer office I have seen..and parking is limited... But Luke was very helpful ...and they have different models to look at ...

This is now our 2nd lease and of course we went to see PABLO! He not only has the best customer service but also provides and listens to your families needs. Being that it was our 2nd lease and buying it for my mom, Acura and Pablo met our customer satisfaction needs! See Pablo...THANKS!!

Went in for repair and they washed the outside, too - it looks much better! The waiting room is outstanding

Payman of Acura Redwood City was very pleasant to work with. He explained all the features during test drive and answered all questions patiently.

I came here just to get my airbags replaced. Over they were quick and kind.

I called in to get information and the quote for the MDX, the sales service staff was very rude. I nicely asked if he was able to give me a quote but the man said we dont have the quote and hung off the phone. Considering a car dealer dont know the selling price or because they dont like asking on phone because they cant use tricks to over pricing buyers. This is the worse customer service I ever encountering. This was happening at 10:20AM on April 27th 2017.

No one answers the phone, drop off times for appointments are inconvenient (night before for a next day 10:30 am appt vs. 1st thing same morning), no calls with status or confirmation on cost for service they will do on your car, no call when your car is ready - you have to call them apparently, overheard one guy apologizing for not sending a shuttle for someone because he didnt listen to her entire voicemail message (have to leave VM because no one answers the phone!), basically really bad experience and not likely Ill be using them again.

Bought a used Acura from here the last week in September.I have previously bought cars online from Branded dealers with great success and didnt think this would be any different. Sure, I could have saved money buying from a corner lot or a private party, but my thought, like most people is that a branded dealer, ie Acura, charges a premium for their used cars because they are of a higher quality than the aforementioned. Meaning, I am safe buying a car with no mechanical or surface issues other than normal maintenance.I live on the other side of the Bay, so I took an Uber out to the dealer. I had negotiated over the phone for the car and told my sales associate, Adam, that I was putting my trust in him and the dealership to sell me a safe vehicle for my pregnant wife and 1 year old son.I didnt have a lot of time so, I checked out the car when I got there and it looked clean. I expected to have to pay a little to perhaps change the brakes or struts with a used car.I drove the car back to the East Bay and noticed that the power steering felt off. It vibrated at highway speeds and drifted. I had to use two hands to crank the wheel in the parking lot.Long story short, I took it to my local mechanic who then had to replace the front axel (its two pieces and one apparently had been replaced previously with a sub-standard piece, the car was marketed and sold with all maintenance records. As far as I can tell all service was done at this dealer and no notes of any major repairs.) That was $1200 +install. Alignment had to be done as well. Got the car back and the vibration is gone, but the power steering is still broke.In the meantime, I let the dealer know they sold me an unsafe car and the best they could do was offer me a free diagnostic and repair at cost. Sure, sell me a broken car and then offer let me pay MORE money to fix it. Manager said to tow it out and hell see what he can do. But they want me to pay for the $370 tow. Again, Im not paying any more for an unsafe car sold by Hopkins Acura. Broken Front Axel and Power Steering for my pregnant wife and son. No, I dont think so.Ive given them opportunities to make this right, but its been a MONTH and still no resolution. The car is sitting at the mechanics. My lawyer will be following up.Please think twice before buying a used care from this dealer. DO not trust them, do all your diligence.

Josh, my salesman, was efficient, personable, knowledgeable and helped and did not pressure me into buying, but instead pointed out the great features of the Acura RDX. I felt very comfortable with him and the dealership was also very helpful.

Great customer service from Pablo!

Very helpful staff - I would stop by if you are in the market for a new Acura - a plus is that they have a nice waiting lounge with coffee and snacks if you have to swing by for service

My car is in the shop now and every time I call to talk with service I go through voice-mail hell and then get a sent to the recording to make an appointment. I cant get a real human on the phone. Im actually going to buy a 2017 MDX soon and Hopkins is close by so it would be the best but I dont think I can buy the vehicle here with this type of customer service.

Very unprofessional.. they canceled our appointment saying we can a bit late.. talked harshly and sent us back saying they are never going to service our car. If that was case they should have sent a message. Very badly handled

On the negative side, promised extra key for BMW bought (was trade-in), then it was on order for months, now they wont even respond. Salesman/Manager could just have said no second key at time of sale, but I really resent being blown off after the money changed hands. On plus side, car was a represented with no subsequent problems.

Ive bought two new cars from them (in fairness around 15 years apart) and have had by far the lowest hassle purchase experience with them of any dealer Ive dealt with and they have had excellent prices.The most recent deal worked with Jerod (I hope I spelled that right) and he was very professional and easy to work with.I cant comment much on their service department as we have an independent shop we use instead for most things, but my mother in laws brand new RDX has had some minor electrical problems and they were just as professional and easy to work with as the sales staff.

Nice place. Kao and the team are very helpful.

Pablo is the best he help us to buy our car thank you and off course the team is amazing great service

Good fast service with great customer feedback from the representative.

Great service department. Super friendly and helpful.

Really great service! worked with josh b in sales and he did everything he could to get my into a mew acura rdx! even gave me a great deal on my trade in so that was a plus! would reccomend

I am extremely disappointed with all of my interactions with the service department at Hopkins Acura. Poor communication with every interaction Ive had with them over a number of years.

Fastest tune-up ever. Service dept is a well oiled machine!

Bought 2014 RDX AWD from Hopkins....Got a good deal when compared to other dealers...Sales consultant and management treatment towards the customer is highly appreciated...Hoping to get the good service in future...:)

I had an Acura a long time ago and we finally got another! Love Acura and the great service from Pablo S.

Service is fantastic. Terry provides a complete experience expected by Acura owners.

Service department does not honor recall repairs.

Came to this dealership to buy a used car. We found people ready to help . Free snacks and drinks .

Great dealership, friendly staff and helpful sales staff!

Love my 2016 Acura ILX

I wish they would answer their phone. Especially the service dept. Holy smokes!

Horrible experience. the sales person and staff were not helpful and untrustworthy. extremely glad I purchased my car from Auto Nation Acura.

Quick easy and efficient service

This is was the worth experience that I ever had, they do not know what they are doing and I if you would like to waist your time, overpay and finally got nothing at the end, go to this dealer!!

The worst experience!I scheduled an appointment with Stephanie who was not available when I cameThe RDX car had no gas so I could not test drive it.The sales man who helped me did not know how to operate the navigation system.

Outrageously expensive, for limited labor. Just a checking the problem for SRS light was $180 dollars. They didnt fix anything.......

Exemplary service

Good experience

Unfriendly staff

Honestly very annoying of the $ 6,000 dls that I gave as a deposit when returning the car that I had taken without exceeding the mileage that one has to exceed in order to return it, for the reason that one has and my reason was because the bank had not finalized the loan and I got angry because how dared they let me take it, they got upset when I returned and vilely took $ 2,000 dollars from me, HABIB said that another person had said that they could not return everything to me, they wanted to keep $ 3000 but my husband he got very angry .. it wasnt fair ...