Hoka Hey the new generation is on the horizon at Verizon. Wopila

One of the worst customer experience snafus Ive ever witnessed in person, offset slightly by a single competent team member. Why is it borderline impossible to reach individual Verizon stores by phone nowadays anyway? 24 hours of my life down the drain due to corporate incompetence.

My phone is so stunning I ready love my phone alot

Good folks, great service!

Was looking to order a new Samsung s21 ultra, was told to go order online, or call Verizon. Otherwise it was over an hour wait. Terrible customer service. Best buy here I come.

Another great experience with Seth. Derek was also very welcoming. They were so helpful with informing us about upcoming internet availability and then upgrading my account! Thanks, again, Seth & Derek!

The most horrific customer service I ever found at Verizon wireless Would not help me with what I need for my Verizon wireless phones put me off to customer service when I called customer service verifying that I could speak to people in person Watch outside after they kicked me other store playing on their phones for other means than work...... no chance will I ever return to your store 6 people and no one cared, besides what was on their phones . Disappointing far greater here than even t-mobile.... and they suck

Zane was very helpful, the gentleman that was manning the door was short and chippy in his interactions

Lovely people good service was in and out with a new phone and contract in under 30 mins.

Associate was available immediately, answered all my questions

Poor customer service willing to customer in danger. Phone over heating cause damage to two our phone putting use into safety hazard management didnt care

Reply for a friend.Went by to get a replacement phone for hers that stopped working.Phone is insured.Verizon, No help at all.Only wanted to sell new phone.We are visiting from out of town.Now shes screwed.Good thing I have phone to get any important or urgent calls from office.Not good support serviceShould be a quick turnaround but its not

Michael was so helpful! Took the time needed to take a of everything I needed done and it was a lot. Definitely worth your time going into the location.

Seth was very helpful and informative with helping me out with my account

Was told I would be helped next, waited and watched the next 3 people that walked in got helped, I was so mad I could have spit nails, I walked out and went to the one at Rushmore Crossing, got helped right away

Had a 45 minute wait but got by phone problem fixed by tech Seth.

What a joke! Very large girl standing doing absolutely nothing as others and ourselves were waiting for help;when asked if they had a restroom states” oh I suppose I could take you back” .Of course it would be her to come over and help us, how kind— not friendly I guess we interrupted her play time on her hand held computer.Was not helpful at all.We will not be coming back!!! Will purchase iPhone elsewhere: where they give a damn as well as wanting to make sell....

My wife and I bought new phones today. We were well looked after through the process. The moment we walked in we were greeted with smiling faces and we didn’t have to wait too long. Carla was terrific and explained everything so we got exactly what we needed! Dylan was super helpful as well. Nicely done!

They are always good to work with, and very helpful@

Need a phone, they will work with you.

We had an extremely wonderful experience! Getting a new phone can be stressful, and especially when you feel pressured to buy the best of the best and every accessory possible- but that wasn’t he case for us! Michael was the gentleman that helped us and he was so personal and truly talked us through our options and the differences. He didn’t try to up sell us everything in the store which was a very nice change. However, we did leave with a phone, watch, speaker, wireless charger, phone case and a protective screen because he did such an awesome job. Thank you!

Always get the he help I need.

Mike took good care of me. Great example of a armed services veteran. Thanks Mike!

Very please with service. Got my phone working in less than 10 minutes.

Great customer service

The wait was kinda long but to be expected on a Saturday. The young man who helped us was so patient. I brought my folks in to update their flip phones and moving into the smart phone realm was difficult for them. Thank you for being so kind.

Dont waste your time.

I had an issue, the great staff helped me, and they made no money from the transaction. They still treated me like a priority customer!

I am new to Verizon and this store in Rapid City has wonderful customer service. Nigel was very helpful setting up my new phone and tablet. He was very patient answering all my questions no matter how simple they were. Thank you for a great experience.

This place is great, and has the greatest employees!

They are very knowledgeable and helpful. They got me right in and take care of

Best Verizon Store ever! The staff are very knowledgeable, extremely helpful and always have an solution for any problem I have had. KUDOS to April and Tom for their leadership.

Love this location. The people there know their tech and are always willing to help! Great customer service.

Kyle Wolf is the best. He always treats customers as if they are family. He has a knack at knowing whatever the problem is right away which prevents time wasted. I went to another store before going to see Kyle because I was on the other end of town. The representative who helped me was clueless.Thank you Kyle for helping me.

The worst experience Ive had... although Ive never been overly impressed. The sales people must only get paid on commission with no actual customer service training. Being polite or listening to the problem seemed unreasonable as it took three times of explaining for the guy to understand what was going on. Id love to use a local store but online is easier, friendlier, and cheaper. Wont waste my time again.

I left Verizon. I did not feel that there is much honesty within this company. The staff was a bit pushy, and when presenting a product did not tell the complete facts and truth behind the trial. Could have cost me lots, if not caught. Great reception for cell phones, but due to hidden costs and lack of honesty I could not stay with this company any longer.

Just went there to get the correct amount we owed on our bill.

I had the pleasure to set up a new business account with Rachel in Rapid City. My wife and I were were out of town from Florida and having issues with another carrier. I was told that Verizon had the best data throughout the black hills which I heard the same for Florida as well. I decided it was time to take the leap. Rachel set us up with a business account and the cost vs my other carrier was surprisingly marginal. Everything Rachel said in regards to future charges has been correct. I cant be happier with how well the data works along with how great the Verizon customer service is. I cant thank Rachel enough for helping us make the change to Verizon.

Very nice services and staff quick to address our phones needs really tried hard to accommodate us so we left very much satisfied good plans availability

The staff is knowledgeable about all the products and services available. When I showed interest in a new phone, the rep didnt try to persuade me to something else. Great job.

This time they were good!

My mom was due for an upgrade and our awesome associate ALea was incredibly helpful!! She made sure she got a phone that was easy to use and helped me save money by letting me know itd be cheaper to move to a different plan, plus I got more data! Ill be coming to this store anytime I need another upgrade or have an issue.

The professional services rendered for ALL entities incurred throughout thee complete process IS TOP SHELF!!😇😎✌👍

Michael was extremely helpful. No sales pressure just great customer service.

The reps were honest, but corporate lied, misled, and misrepresented service and honoring of phone warranty, as well as extremely poor quality of Asus Zen phone. If we could use a different service we would having been a customer of Verizon and its precursor since 1993, but we are tired if the extremely poor device. In 4 months going through 7 Zen phones us beyond reasonable.

April is outstanding. Seth is a God amongst men. Angie is patient and friendly. Baron is a customer service genius.Go to a Verizon store is usually a nightmare but these people make it light years less painful.

If your phone breaks under warranty they do nothing to help. A 1-800 number is no help to me at all when my job depends on me having a reliable phone. If you need a service provider that stands by the hardware they sell this is not the place for you. Why am I paying more for service though a big name brand with retail stores if customer service is just as bad as a prepay company?!

Really great service I was from out-of-town, got help right away I was in and out

Fast fixed my problem

The staff is very knowledgeable on tech and service options. I like how they check you in at the door to aloe you to wonder around instead of standing in a line I hate standing in line. Thats awesome Version!

Tiffany did a great job of helping us with our account.

At these location@ Verizon in Grand Rapids, SD it was very busy to get help on my bill,&get a protector for my ph. But any else was great but a long line to wait,about 20 mins.

Waited on hold for 24 minutes before hanging up. Please staff accordingly to respect your customers.

Excellent service! Dan gave excellent advice knew what I needed.

Trips to Verizon are usually soul sucking but a visit here was particularly. There is no possible way to get in and out quickly with what you need. I dont want to buy any accessories or insurance, I just want to leave with a working phone and get on with my life

Needed to reactivate a jet pack. Got put on the list and was told there were 2 ahead of me. 30 minutes go by and I ask where are we in the lineup? He replied that there were 2 ahead of me and it should be another 15-20 minutes. I replied, thats what he said when I checked in?!1 hr. later, we get out of there.Unbelievable the slow service and the obvious lack of organization. No supervisor to be seen. Plan accordingly, to spend alot of time waiting.

I went to t mobile and there service was terrible. Then I went to Verizon and Angela was very helpful, I now have a great phone and even better service than the last phone provider.

Great customer service, thank you Zane, you answered all my questions.

Great customer service. You had the velcro wristband and put it on my grandsons watch. Thank you.

Love Verizon, love this location! If you have the app, schedule an appointment before you go as the wait CAN take a while.

This Rome I had great service and honesty

Always use this store always very helpful

The sales staff were very nice and got me what I needed in a few minutes.

I dont like the way they do their customer waiting queue. They use an extra worker, or two even, to take names to add to the wait list instead of just using those workers to help people... Why not have a sign in tablet instead... Easy solution

Did a great job fixing me up and working again.

Excellent service. Michael was very helpful and professional.

Angie was AWESOME.... Came in with a problem and it was resolved quickly and very effectively. And it was very economical and was in and out.

Best place to get a new cell phone

Just went to get a car charger was told 20 minute wait one day then told they didnt have a micro USB car charger the next day at a Verizon store! Its like going to McDonalds and finding out they are out of big macs or fries. Seriously?

Six people in line. Cant go in. One person to help you. Two employees inside doing nothing I could see. Example of only game in town

I really dont like going in to verizon the wait is always sooo long!

Up until yesterday, I had pretty good customer service here. Always helpful and friendly. I went in to buy an accessory and had the worst customer service from the greeting girl. She was completely rude. Maybe in her mind she was being stern, but it came off as being rude and snotty. I will be finding a different store to go to from now on.

Very happy with the downtown store they always help me couldnt ask for more

What a nightmare. From start to finish, to even a week after I thought everything was squared away; they still found a way to screw something up. They really need to spend the time to properly train their sales reps so they dont give out false information or completley botch setting up your account. Everything that could go wrong went even more horribly wrong. Its no wonder this store has so many terrible reviews. This has been the worst customer service experience in my life. Also about 6 hours of my life I will never get back.

After a nightmare of customer service from the Rushmore Crossing store (see my review), I decided I needed to find a local Verizon store that COULD help me. I called to speak to a manager before I left home. I ended up talked to Amber and explained my nightmare. She not only empathized with me, but she went to the extra effort to activate my phone BEFORE I came in. Once I came in Holly got my SIM card and had my phone working within 5 minutes. I really appreciate the extra attention. This store kept me from finding another provider!

Service was quick, but quite inefficient. Upgraded to a new iPad, got it home and worked great on wifi. After leaving wifi turns out the rep at the store never activated the SIM card. I contacted Verizon and had it activated over the phone. Also rep never emailed my documents so had to retrieve those online. Make sure youre good before you leave the store and have them demonstrate for you.

Great service!

Friendly and helpful staff. Probably best location in Rapid City.

One of the sales rep made me feel too old to buy the best product. I walked out and still never return.

Thank you to all staff for been so helpful =)

Very pleasant workers - they were helpful even though slammed with a ton of people all at the same time! Plus, Im loving my phone.

Go to Dan L. Best sales guy in the office . By far

Tiffany was very helpful and the wait was very reasonable.

These guys have always been too notch. The techs are knowledgeable and very helpful.

A little bit of a wait, but not bad. Was a little disappointed when I called customer service as directed by the store and found out my concern could have been handled in the store.

I am and always will be a Verizon customer their service towards their customers is second to none

Kyle was outstanding, so patient and helpful. Truly an awesome employee.

Service is ok but the wait is ridiculous. This should not be your first choice.

We went to the Verizon store on Eglin St., our name was taken down and we were told somebody would be right with us. About 15 min. later, we had seen two employees walk through the store without approaching any customers, nobody told us how long the wait would be or even apologized for the long wait, so we left. Went directly to the Verizon store on Omaha St. where we were greeted and helped right away, had a great shopping experience with super friendly representatives and saw two more people we had seen before in the store on Eglin St.So: 5 stars for the store on Omaha St., maybe 1 star for the one on Eglin!!

Friendly staff knowledgeable little bit busy but they take care of you completely

Need to hire people who actually know verizon phones and theres error codes and what this same that does.. not guessing and jus making up anything to justify a solution and really need to quit lying to ur customers and tell them all bout that little fine print to and over charging...

These guys are useless. You will wait at least 20 min before you get to talk to anyone. They probably cant fix your problem.

Go to the place on Omaha! They are wonderful. Avoid Eglin store at all costs!

Worst customer service I have ever received at this store. I wanted to get a new phone, but the staff person was not interested in assisting me with the phone I was interested in. Wouldnt even let me know if the store actually had the phone in stock unless I gave her a second choice, which I did not. I almost didnt believe her when she said they didnt have the phone in stock. Also let me know she was not willing to assist with email set up or transfer contact information, Verison doesnt do that any more. . I really try to buy locally, but may not be able to because of such poor customer service. I understand that the tech world is changing and companies prefer to do things online, but this staff person was not interested in helping a customer with a purchase. I did however, get excellent service from the customer service at the *611 number to correct an error with my plan and account information. Its just sad I couldnt receive respectful and helpful assistance from the local staff with things they could of assisted me with if they were really interested in helping a long time customer.

Nice Clean store, very helpful folks, easy in, easy out for bill payments

Quick friendly service.

Friendly and knowledgeable staff. The wait time to be helped was about 25 minutes.

This Verizon store is one of the worst Ive ever visited. I travel A LOT. Some of the more senior staff do everything possible to take care of you fast and friendly. The management, however, is very snotty, slovenly, unprofessional and ill-equipped are generous descriptors for the manager here. They do NOT allow service animals. The lady in charge acted like she was going to pee her ants when I took my dog in and they called the police. It was a ridiculous, dramatic display and they subjected themselves to a law-suit by refusing service to me because of my service dog. They stated, we can refuse service to ANYONE. Not on the basis of an ADA protected group sweetie. LOL. Verizon does NOT train their staff, apparently, in the law regarding service animals.

Knowledgeable and very helpful. Friendly service.

I was exhausted with my service through Verizon but the manager there was so kind an got me outta my phone an into a way nicer one even waved the phone fee after my 3rd droid phone i truly thought i was trapped into the contract but he made me see that there are respectable Reps out there therefore i stay with verizon!!!