Very unprofessional! I had a Groupon and as soon as they heard that, the guy inside said “We can’t help you. Come back another day, It’s first come first served, we are booked.” HOW CAN THEY BE BOOKED WHEN THEY DONT TAKE APPOINTMENTS, literally NO one was there but me and it’s 3pm!!! VERY RUDE! Go to Jiffy Lube, don’t waste your money. I won’t EVER go back.

They need to remove groupons from this location because people with groupons hold up actual customers that require service, either than that they have great service.

Took my car in for a check engine light diagnostic. I was also impressed with their honesty about my ride not needing new brake pads when they could have easily lied and said I needed them. After all, Im not going to jack my car up to see if I need them, so kudos to them for that. They werent trying to find something to bill me for. The guy who I was dealing with (William?) was professional and I would take my car back to them.

Often Excuses in a careless way, learnt it after wasting 2 hours and will never return to this location for any of my autos work. Poor customer service. This chain owned stores are running fast towards closing stores and going outta business, due to unprofessional, unpleasant staff. Maybe another year I won’t be surprised if most of these corporate ran stores close. Every one precision company ran store I visited they never seems to have happy, welcoming staff. Don’t believe me, try it for yourself. ( location no different )

Staff is great! Theyre honest and affordable

It has been two consecutive days that I am here for wheel alignment. The customer service person is not friendly . He is so stressed due to workload. However he could atleast be in a kind manner. Parking lot is full. He asked me to park and give him the key. I have to go out of their premise to park the car and give him the keg. How is it posdible? He could atleat tell me a place to park inside the premise and get my key.. Literally they dont need any extra customers.. Right now I am at a walmart parking lot across the strert and nerd to go back and look gor a parking lot available or not. I have never seen and felt this worst experience from any automotive centres before.

Great customer service very knowledgeable of what there doing . Since living in maryland I have taken two different vehicles to this location and phenomenal service .

Great job very professional great customer service very knowledgeable. William the assistant manager explained in detailed exactly what was wrong with my car. Quoted me exact the price did not try and get over. Will be using Precession Tune for all of my maintenance.

Weak customer service. Very unwelcoming & you will feel they are forced to work there. Avoid ( at least I’ll )

I came right when this place opened at 8am and waited for a full hour and they still didnt start my car. They told me the service would take an hour. The Black receptionist guy was very rude. Needless to say I wont be coming back here.

Carl gave great customer service.

Diagnosed my problem and fix it with no extra charge.

Customer service was horrible. Just for the fact that didnt give coupon b4 service left alone payment, the receptionist will not take the coupon and was very rude about it

Bobby and Peter at Precision Tune Auto Care eat, breathe, and sleep professionalism. Theyre top notch, and their crew is truly the best at keeping you informed on what going on w/ your vehicle. I feel at ease knowing that my vehicle is in safe hands, and that I never feel like Im being gypped, or being taken advantage of. Highly recommend!!

Very nice and serviced my truck in a timely manner

This place is terrible they are always busy never go here ! They do not be trying to do any work you can get there soon as they open and they still going say they busy 😳 this is ridiculous save your time DO NOT GO HERE

The guy with the Tennessee Titans shirt got me squared away so fast it was incredible☆☆☆☆☆

My car is running like new.good service.price not very bad.

Service is top notch but the pricing is ridiculous. If negotiation is a weakness of yours then stay away from this place. Do your research, arrive early and negotiate the best price and youll leave happy for sure

Great customer service, fast, reliable service to my vehicle. I will definitely bring my car for service again and recommend to friends and family.

So I bought a Groupon to get an oil change. I called to see when was a good time to come in for an oil change. They told me that I’d have to leave the car with them. FOR AN OIL CHANGE!!!!???I said this has to be a joke. So I called back a few days later and asked again. The next guy goes just get here early.So I wake up first thing in the morning and get ready to bring my car there. Something told me to call. The guy says you can’t just get here early. You have to drop off the car. I told him about the other conversation. He double down and said that’s not what they do and I would have to leave my car for an indefinite amount of time for an oil change. Needless to say I got a refund for my Groupon and I will never be going to the shop for anything.

Everyone is kind and thorough. Ray is a great manager. When he is out, they people that cover are very customer service oriented so the team doesnt skip a beat. I love this place.

This is truly a great shop. Raymond, Charles and their team get the job done . They are personable and just genuine professional s.

Great automotive service. Ray and William are amazing guys and awesome at their jobs. Would suggest anyone to get their cars and trucks fixed or looked at here.

Great communication and service

Excellent customer service. Even better work ethic. Only con is they do not accept appointments. Other than that, a great experience.

Poor customer service -5/5🌟

These guys were kind and professional. The price was great too - I used Groupon. I had my headlight restoration done here and my lights look excellent. 4 stars because they don’t take appointments and so you should expect to get there before they open just to be sure you’re not waiting hours and hours. I tried two days earlier but couldn’t stay and wait that long (3 hours) for this service (which took less than an hour before I was there when they opened.

Honesty and perseverance to get the job done correctly and safely. I have been taking my autos to Precision Tune in 3 different states and always treated with respect and courteous customer service.

Five star service five star satisfaction

Very polite customer service and quick oil change. Just be sure to call ahead of time to see if they have time.

Customer service representative was accommodating and courteous. Mechanics were quick and efficient.

Wait time always gets me but the staff is very knowledgeable and professional. They tell you whats wrong with your vehicle if theres anything additional and dont pressure you into getting it done right away. Went for an oil change and they found a nail in my tire while rotating them and asked if I wanted it out then and there. Told me my filters were dirty and explained everything to me. The only thing I wish was that there was atleast tea or coffee and a television since youre waiting there atleast 2 hours since they dont do appointments and its a first come first serve with a line waiting before they even open. The staff even walked me to my vehicle that they brought back out front and opened and closed my door. Awesome service. Its out my way but because of the service Ive been going to them for the past 2 years.

They are very polite when attending to you.

I had such a horrible experiences at this location. The manger of the store was super disrespectful to me. I brought my car to be service there 3x times and he denied me services every time. The 1st time he told me they closed at 3 and I walked in at 2:30. Being in the hospitality industry i know the feeling of getting off in 30 minutes. I left and came back a week later and was denied services again but this time I came AT 3:30 AND they closed at 5 on this day. The manger denied my service because he did not want to stay past 5 on that day and I would be in the way of that. I also asked for his cooperate number and he gave me such a hard time with gathering the information. He told me the stores do not carry that information. I refused to leave the store with out the information. Super disappointed in you all never seen nothing like it & I never take the time to write reviews!

I got an oil change. The only thing I didnt like was that the hours of operation posted online werent accurate. So if I didnt have a spare key, I wouldnt have been able to retrieve

Awesome work, and very helpful. Ive been helped at least 5 different occasion, each different problems. Highly recommend.

Great place with nice folks. They didnt allow me to leave until they figured out why my car misfired... Very Trustworthy....

Had an oil change today that I received from Groupon and they did an awesome job. My tire pressure indicator has been on for quite awhile and it’s finally off, thanks for the great experience guys and taking good care of my car!

Katie was awesome! Great customer service with great smile! Keep up the good job!

No issues

Great shop. They are quick and very honest here. And have decent prices for most of there services.

Provide me with the appropriate service

Amazing customer service...I will return for all of my car care needs in the future!

Great service for 25 years no issues R I P FRED

No where to wait while my car was worked on!!!!

Great staff. They really care about their customers. Special thanks to Ray & Shae

Trust them, did 2 different car inspections, continue being an honorable company....FIL

They failed the inspection of our car saying we needed four new tires. We took the car back to the dealership and they told us that the tires were fine and we should contact the state trooper. We took the car to the state trooper and he checked all four tires and told us they are all fine. Then he called the inspector at this place to ask him why he failed the inspection and he kept giving excuses. The inspector then told him that hes asking nicely to pass the inspection otherwise he will have to report them and shut them down. We went back, got it re inspected and got it passed. These people clearly dont know how to do their job and I would never go there again.

I would recommend this location for your auto repair needs because they honor online estimates, good customer service, and warranty on repair work.

Customer service is good, knowledgeable and thrifty prices

Always perform great service mechanically and customer service wise. Just great service alway around.

So far so great. They have done a wonderful job with my car

Very quick and very professional never had a great experience getting a oil change but I got one with them they took very good care of me and explained everything there oil change rates are the best !

Always go

Very unsatisfied with the $29 Groupon thats offered for the headlight restoration. In the fine print it says appointment required but when I called(Liberty Rd location) I was told they dont do appointments and its first come first serve. I then drive up there today and was told I would need to drop off my truck and they cant guarantee they would get to it today. I then went to another location(Owings Mills) in my area and was told they dont accept Groupons. I wasnt going to chance going to another location out of my area so I got my money refunded. I wish I could leave a review on Groupon warning people but you cant unless the voucher is used. I only left one star here because its required to post.

I stopped in for something the dealership quoted me $2500 for (Im convinced that after three times, they just didnt know). I stopped in at Precision Tune and they identified the problem for less than $200.My new shop.

Very Fast service!!

They are worse. They dont know how to talk. They are so rude. Zero customer service. They should close this store or change the staff. Very bad experience.

Bad customer service.The guy that answers the phone very rude.I would never get my car fixed here.

Fast friendly service and the price for oil changes is the best around.(Score 10 out of 10)

Awesome service and reasonable prices

Quick great service!

Always enjoy the service! I dont go anywhere else.

AWESOME work!! This Precision Tune on Liberty Road rocks!!

Fast and nice good work but a little costly

Good job, Very honest people.

Able to find what I was looking for.

The mechanics are very knowledgeable.

Customer service is really bad.

Quick and reasonable

Do you turn down service just because I have a Groupon at that location and have paid for the service.

Fast service and very nice staff!!

They get three stars because they couldnt get my oil change done they didnt have enough parking space. Imagine

They know their job.

Great

Great job

Thank you once again

Ok

Good