Great Customer Service! I went in on a Saturday morning with my daughter to get 2 new phones. Albert was great a great sales rep. He took his time explaining our options and made sure to answer my questions. Would definitely recommend.

Jerry our Sales Team Member was Awesome. He Greeted us as we walked in and helped us out right away. We were in and out in no time...Thanks Jerry for all your help...😉👍👍

Waited for 30 mins with our name down for next available person. One of the employees finished up with another customer, we waited to see if we get called up next. Nope, someone walked in an that employee ran and attended that person. While we are waiting... I will just continue to purchase my devices at Costco. Thanks for the help.

Very wonderful experience. Kind people and helpful. We just had a basic phone to replace to warranty and they treated us really well. This is our favorite store. The one at victoria garden is not a very good experience. Do not go there... Go here.

Helpful staff, fixed my phone quickly

Let me just say, I have been to many Verizon stores and Christian (the solutions specialist) was absolutely phenomenal. I GIVE CHRISTIAN A 5 STAR REVIEW. He is ABSOLUTELY AMAZING at what he does and I HIGHLY HIGHLY RECOMMEND him!! He knows exactly what he is doing and provided a 10/10 experience with explaining our upgrade options, the differences between iphones, our 5g network coverage, etc. Really really awesome job. Above & totally beyond. And super nice guy and gentleman. Thank you Christian!

Sales agents not helpful! Rude to customers. Forget paperwork. Did not explain anything for new phone and service connect. Goto another location.

Customer support and sales was good. Salespeople were patient and helpful.

Came here to pick up an order. Checked the store hours before I came and it says 10-6. The Verizon app says between 2/16 and 2/22 the hours is 10-6 too. I arrived at 5:30 pm but was told it’s closed and refused to handle my order pickup. I asked the guard what’s their hours, she said with an uncertain tone that it’s 10-5. If that’s the hours, please update your information to save everyone’s time. Or if you are closing earlier than posted hours, be honest and tell the customer nicely, don’t make it like I’m bothering you by showing up at after hours.

Vanita provided great customer service and a welcoming personality our entire visit.

I am always treated with exemplary service. Danita is fabulous as she is every time she assists me.

Horrible customer service coming from the manager !!!!!!!!!!!!!!He was very rude even we had appointment.But the only person who care about our appointment was the security.

Pretty good reps

Horrible customer service full of lies and false promises went there was quoted at 140 for 4 lines and was told all my devices were compatible so they transfer over my service to say they didnt work and they would give me free phones just pay taxes, paid taxes up front just to be hit with a bill of 400 and over a 1000$ for the supposedly free phones been getting the run around every since not to mentioned they didnt have phone in stock so I had to wait week and was still billed while I waited and my 2 kids line havent work since getting them a waste of time and money

Cant stand going here... Never a good experience... Its not the people its the policy and procedure of verizon... Nothing can ever be easy. I need a phone replacement and I have to give up my only means of communication for one to two days so I can get a replacement sent to me next day air...

Worst manager customer service.

Verizon cheated me on a sim-card. Ive paid 70USD for unlimited data but it can not work in my overseas GALAXY S9+. nobody noticed this in advance.Just lost my money. Refund query was declined, nobody cares.Company doesnt care of people.

Went in a month ago, forgot the chicks name, black, braids and said she been working for Verizon over 15 years. Went in to get my boost mobile phone switched to theyre service, she promised me it would work guaranteed and left after 4 hours of trying, no service and they are charging me 300.00 or it goes to my credit. Be aware people, class action lawsuit is needed, its the right thing to do and is not the first time for verizon.

The reps are doing what they can, they are working hard, and were pleasant, but Verizon as a company has diminished considerably in their ability to provide assistance and service in a timely fashion, and theyre trying to blame a pandemic. This is a sad excuse, more people need jobs than ever and it 40 minutes of wait time to activate a phone, then you cut the people off who are holding so they have to start over, shame on you Verizon. Im old enough to remember when you were top notch, not anymore.

Worthless customer service. Young man seemed bothered to do his job even though no one was in store. Didnt explain anything and was rude.

First visit customer service 5 stars. Forgot to get box for device. Went back to get box hD to make appt. Waited and hour. Appt 11:30. Manager brought me a box to send my old device back at 12:45. Approx 2 customers entered store during that time...1 hour 45 minutes for a box really. I am a customer with 5 lines and been with Verizon over 21 years...Really???? Rethinking some things

Very disappointed with this place employees are rude and Obnoxious. Try to find another store to go and purchase your phones from. My business has been doing business with Verizon since day one when Verizon opened up. If this is how Verizon is going to start taking care of their clients I will start looking for another Carrier

STAY AWAY FROM VERIZONThe staff at this store are sneaky, rude, and absolute liars. I went in the store with my roommate to pay her bill and MELINA convinced us that if I switched over from T-Mobile and joined a plan with my roommate, it would lower both of our monthly phone bills.She proceeded to tell me that they had a trade in offer going on. She told me I would receive $300 trade-in value to pay off my old phone with t-mobile.Upon switching, I had not heard anything about my phone being paid off through T-Mobile, so I reached out to the store only to find out that I had been lied to and misguided by our salesperson MELINA.Apparently, they do not buy out contracts or pay off phones from other companies. Instead, I was told the $300 I was promised would be discounted from my monthly bill over a period of 2 years.Melina did not explain this to me WHATSOEVER. Then, I was left to pay off my contract with T-Mobile - Almost $400 out of pocket. Who in their right mind would make that choice. I thought my contract with T-Mobile was going to be paid off. I was definitely misled and feel extremely taken advantage of.TO TOP THIS ALL OFF, the day we left the store after I switched to Verizon, I got a call from a private number and from a males voice on the other side of the phone, I was told Hi, I work at Verizon and I got your number from your paperwork. Me and my coworker think you and your friend were super cute and wed love to take you guys out sometimeHOW ABSOLUTELY UNPROFESSIONAL NOT TO MENTION ILLEGAL. He stole my private information to try to date me. I was absolutely disgusted.I attempted to speak with management on multiple occasions. I told them about the deceit from salesperson Melina and the absolute unprofessionalism of 2 of their sales reps stealing my private information for personal gain.Management told me there was nothing they could do for me. I attempted to go to a different Verizon store to get answers and it was even less helpful.Now Im stuck paying a monthly bill that is equivalent to what my T-Mobile bill was, when I was promised it would be lower and had to pay out off pocket nearly $400 to T-Mobile when I was promised it was going to be taken care of by Verizon.And the cherry on top, I feel unsafe that my private information is so easily stolen and no repercussions were made to make me feel safer. These people have my address and could show up at my door anytime.Absolutely disappointed in you Verizon.

I usually dont like coming here because all of the employees try to upsell you different stuff even after repeatedly saying no. HOWEVER, I came her and was helped out by Vanita who is an absolute angel. She helped me with exactly what I needed, no extra. She is the best thing about this place. She will be what keeps me coming back here.

Excellent quality service at this location. I was immediately greeted by a Verizon Associate who identified what my needs were and asked for my CellPhone number. After that, I was receiving status every 2 minutes on my position in line for an associate who would fill my request. 6 minutes, an Associate appeared with the product that I requested. Great service at this location.

We did eventually get our phones and plans situated. But we had to return to the store several times, our rep seemed interested in other customers and less focused on us. Our sign up was supposed to come with gift cards and Google home devices. Never received anything. Forget trying to get them to follow up. They deflect and say its out of there hands, and then a Verizon rep at the call center says other wise. Not worth the headache. BUT I love my Pixel 2 phone, and despite the headache at the store, Im happy with my service.

They are very responsive to Customers as we walk in, helpful in every way to our needs and wants, thank you. Then get the job done as quickly as possible. Yet care to the Customer as well. Thats great!

Had no problem selling me cases (tried several times for upcharges), but when I needed some technical support they gave me instructions typed out and watched me for another 45 minutes trying to figure it out. Never again asking me to help. 6 guys standing around on their phones the whole time. The customer service over the phone was terrible as well. Waited on hold for an hour before I finally got frustrated and hung up. Verizons service is Terrible. Overcharged.

We are loyal customers of Verizon since 2011. During New Year week, T Mobile offered buy one get one free of Samsung S10 plus unlimited data for $120 including taxes - $15 Veteran discount. Being a loyal customer, we (three lines) contacted Verizon to find out matching of T Mobile plan on 1.2.20 at 12:24 PM. Verizon customer service representative retained us for more than one hour & confirmed $104.56 monthly bill after $39 discount including veteran + two phones for $25/month/24 months - $80 activation fees waver. He advised us to go to a nearest Verizon store & pick up the phones as everything is recorded in the system. I went to this store & nothing was found in the system! Manager told me that they have nothing to do with customer service promises. He advised me to deal through customer service.Unfortunately, my bill went up to $148 as against earlier $98 for 12 GB. I posted my complaint in the Verizon community forums with the picture of T Mobile hand written offer. We were contacted by the customer service & they admited the mess up but nothing can be done. I went to this store again & waited for more than one hour but the person was nice to me & explained that the bill is dropped down to $110 plus taxes no veteran discount & no buy one get one free phone. In other words, Verizon tricked us to retain our three lines. I strongly recommend Verizon customers to obtain text or email confirmation of promises made before you let go the representative as they are most unreliable & Verizon does not take responsibility for the promises given by its ambassadors. We learned it in a hard way as we missed T Mobiles great plan. We are very unhappy with Verizon & looking forward to switch over to another carrier ASAP. 1.29.20. No response till today.

Went to this store today because of ongoing software issues with my phone which is covered by the insurance i pay for every month. When they realized that I was eligible for an upgrade they immediately tried to sell me an upgrade instead of addressing my concerns- concerns for which I previously visited the same store. When I declined, they started to inspect my phone for damage. They noticed that my tempered glass screen protector was cracked and informed me that if the actual phone screen was broken that I would have to pay a deductible. They made me remove my screen protector which revealed that my screen was in flawless condition. Since there was nothing wrong with the screen they then focused on the outer bezel of the phone which had normal where and then informed me that for that reason I would have to pay a deductible. So they gave me two options. Either pay a $149 deductible or upgrade my phone and increase my monthly bill. I declined both.Do you think they offered to replace my tempered glass screen protector? Hell no!Not a good look for you, Verizon.

Victor was awesome, answered all my questions and got me a good discount on my business acct

Hi my name is monique and my husband and i went to this store to purchase the new s20 plus for the both of u and the person who helped us had supposably had tooken the transaction for the new phones and come to find out tht the person had decline the purchase so never go to tht store to purchase phones go to the victoria gardens verizon wireless better customer service and they take ur transaction better there than this place.

The last time I visited this Verizon location I was very unsatisfied with the customer service. Going in the second time with that in mind I did not expect such an incredible experience. It was busier than usual however the sales team quickly tended to me shortly after I walked in. The woman who helped me was patient and broke down my bill with me so I could better understand what was going on with recent charges. Im happy to say I will be visiting this location more often when I have questions regarding my account.

Was able to get in and out easily with Aarons great customer service...my son will dig his new phone.

The Manager Eric was a jerk. I bought the new Galaxy 5g S10 one the 7-10-2019, came back into the store on 7-11-2019 to get a copy of my receipt, same Associate and manager Eric that help me the day before that remember me by face and greet me. Would not give me a copy of my receipt because I forgot my ID, asked if their was another to validate my account. After a few phone calls to verizon. I was able to get my receipt. I know in a perfect world everyone always have their ID on them. But things happen from time to time where you forget things. If this guy didnt remember me for the previous day and I just came off the street, I would have been a little more understanding. I just hope this guy forget his ID and he meets himself on the other side of the counter

Rude customer service. I suppose it depends on who greets you. This guy was just leaning on a desk on his ipad.Pretty much gave us a business card and said call to make a claim.Zero stars of possible.

I just experienced the best professional service from Jonathan Torres. He deserves recognition. He was very knowledgeable, thorough, polite, and catered to my needs. He was not pushy, and even made sure to ask whom I was employed by giving me an unexpected discount. Thanks again.

Had to travel from Orange County to Rancho Cucamonga to get great service at the Verizon store on Foothill by Hobby Lobby the gentleman by the name of Paul was very helpful .his product knowledge was on point, very patient and I walked out of there with a good purchase. I recommend the store to everyone for good customer service.

James H. is great! Honestly one of the best customer service representatives I have ever encountered in any business. Although I have had limited interaction with other customer service representatives at that location I can say that everybody Ive encountered was very friendly, professional and seemed to know their stuff and provide great customer service.

Good customer service.

The store was the best, Oscar was very hopeful. I would go back! Thanks Again. Ray

Great staff. Helpful when you need and they are quick when your in a hurry.

Not a fan of Verizon (even though I have their service) and this store doesnt do much to change my mind. Ive had so many issues over the years, but better to figure on the now. Staff is friendly and its probably because they are new, at least thats the excuse when you have problems. Its nice and clean so thats a plus. Its amazing how they dont have wifi, well at least not for customers. Youll have to use data on your plan to back up your phone and swap it out.... Guess anything to make a buck. Definitely not the cheapest.

I prefer this store to several others that I have shopped in. Knowledgeable personnel.

They will lie straight to your face. Extremely nice and friendly until your first bill comes, and all of the stuff they told you was free come straight out of your pocket. Stay away from Verizon. Ask tons of questions because they will not tell you what is really going on.

My gf got her last phone here 2 years ago, its close the apartments on church. Only problem is they are constantly out of most high end phones.

Came here a little apprehensive about getting a new upgrade for me and my husband and GARY did wonders! He hooked us up set up everything and made it look effortless! THANKS GARY!!

Helpful and always ready to sell you a new phone. Good job Verizon. This site is typically more busy than the Ontario site thats why 4 stars not 5.

Service was quick and we got exactly what we wanted.

I have been with Verizon for over 30 years, great phones, a bit on the expensive side but well worth it.

My daughter’s Galaxy S9 failed to install firmware at 30% and she told me that because I removed the sim card the warranty is voided so she told me to take it to Best Buy to fix it and didn’t even offer to fix. The reason I had to remove the sim card is because I had to give a phone that works to my daughter. So I took it to Costco where I bought the phone and met a rep from Verizon and he told me that removing the sim card does not void the warranty. By the way, that’s where you put the extra memory card. Verizon employees are incompetent, very rude and uncaring about their customers.

Great customer service I got the new Samsung watch it wasnt working properly and the got me a new one

Customer service not that good..u are getting behind ..other companies are cheaper more data ..Verizon very limited data. Expensive

THEY ARE CLOSED!!!

Horrible horrible customer service. I do customer service myself, and if I were to conduct myself they way these folks do, I would be out of a job. If I ask a question you dont have an answer to, SAY SO...dont try and BS your way out of it. Rude is also a word that comes to mind. One word, short, rude answers dont cut it. I will never go to that store again, and as soon as my contract is up, I will use another provider. I dont mind paying more money for better customer service. Ive been a long time customer with Verizon, and this store has done enough to ruin the business relationship I have with Verizon.

Great job store. Had issues because a store on Milliken Ave would not sell me a phone for the full retail price of 699. So I called Verizon and they talked to MJ at this store and he was more that helpful to sell me a device for that price and not force me into a contract. When there Jacob assisted me and showed me all the cool things I can buy to connect my phone to like turn on my home lights to watch a wireless camera. Great service. love the phone. Note 3.

All nice and friend till they brake your phone and will not get it fix. I go in to the store with my my wife to get are gmail fix because it keeps telling us that sign in has failed. Well I give the lady my phone first and then boom she drops my phone and i only had my phone for four days after that they twll me i have insurance so give them a call after that i walked out and left my wife in the store because i was about to say things that would got me in trouble. So I called the Verizon customer service to see what they can do for me well Im still working on. But dont go to that store if you like your phone.

Immediately greeted at the door by the mgr problem resolved likity split. Thx VZ

Excellent service product knowledgeable set my phone up in no time a great experience

Too damn expensive you got to have your phone serviced

This store must absolutely rock, because we waited well over 45+ minutes to get to talk to a Specialist....but that Specialist really helped us out!

Best customer service encounter Ive had in years!

The worst customer service ever.

The technician helped us get the plan that was best for us and less experience. Thanks

The Best Phone Service.

The service was great but I am upset with Verizon customer service by phone. I called and was told that I was be eligible for an upgrade to my phone, but that was not true, I have to pay off my phone to upgrade it.

Real helpful

Great coverage, good phones, lousy customer service. Not fault of the sales staff. There just left in the dark by corporate. Its sad.

I had a horrible customer service experience with Terri Sale Rep Manager I recommend every Verizon customer call customer serivce at *611 and handle all purchases and inquiries that way. A person like Terri should not be in a retail store. Horrible just Horrible customer service

Very helpful staff love theirjobs knowledgeable about the product and service.

Got me great deal on a phone and services were gr8 even got a veteran discount.

Customer service could be more knowledgeable.

Very kind and helpful the best in the ie

This stor is closed

Friendly service, needs more phone accessories.

Not helpful at all. Knowledge of own devices was terrible

They keep us satisfied customers, from 1999 to the present.

Kareem was very nice, patient and very helpful. Thank you.

The lady that were helping us she was in a bad mood and she didnt care about what we asking her she was making her own decisions

Very good and helpfull

Lady had no disposition to help me. From the moment I saw her, I knew she did not want to help me.

Not helpful with product that is not functioning correctly, told to buy off contract and purchase new. Yeah they work on commission! Thinking of changing service provider.

Full list price on phones here..they cost more than a 65 inch TV really? All accessories are 8 times the cost of most online retailers watch your wallet when you go...lol

Note 8, its a good phone but I hate bixby!

Phone still don’t work

Need more attention to the guess

Always helpful and friendly

I found customer service to be outstanding

Staff very slow. Workers leaning on counters but cannot walk over and help. Bought merchandise here last week, however they try to send me somewhere else . Just crazy

GREAT CUSTOMER SERVICE!!! GREAT ATTITUDE!!!MONSTER213

Great service thank you

Paul was very helpful

Terrible customer service. Had to call Verizon main office

Great location friendly staff

Its OK. Wait list available. They just worry about selling you

Very good friendly helpful

This stores staff consistently under quotes how much you will pay and give you wrong information. The only training they have is on iPhones since they have a bigger spiff for selling them.

Easy in and easy out.

Like it but always expensive

Great service despite my complicated situation!