Had to have the 100k maintenance to my little 2011 Ranger, and I took it into RAE Automotive service. This is my second time with my ranger in this shop, Ive taken it for years to the ford dealer, and I gotta tell you that I wish Id found RAE sooner. If youve ever taken your vehicle into a dealership then maybe you know what I mean. impersonal is putting it lightly. Not so at RAE! It is hard to find a shop to have your vehicle serviced that you can trust, I think I found it here. And I guess this sounds like it is a paid AD.... it isnt, Im a local in Ramona, and will shop local when Im able and will speak up about a great place, simple as that.

I had myDads truck towed there on June 2 and told them he had replaced the brain and it ran and started good. Then the next day it wouldnt start again and left it randy called Friday said he reprogrammed the key and it was running fine but needed 2 tires which we authorize then he calls to say steering is off 180 degrees and tie rod ends were bad.I told no because they had recently been replaced. Monday I took my dad to get the truck and randy said it wouldnt start again. Dad said lets try starting it he said no it wont start so we left it after being told Friday it done.Next he called and said it needed a new fuel pump we said no it had just been replaced. The next call was to say it needs an injector one is bad but should replace them all which would cost over 5 thousand dollars I told him no because when it started it ran. We had the truck towed home June 10 and the only thing that has been replaced is the battery. It starts and runs great every time. We took it to your shop and it would have been 5 stars when he reprogrammed the key but he just kept telling us it needs all these expensive repairs when it didnt I believe that is a crime.

I definitely do not recommend they will do work without permission and when you ask for price of work they are recommending they tell you your being pushy do not go here

A friend of my husband recommended RAE to him about 5 years ago. We have been going there for our automotive needs since then. RAE offers great service in a timely manner and at reasonable prices. Those are three major things that make a place like RAE invaluable! They not only do our tune-ups and repairs, but check with us to be sure everything is going well with the vehicles. We had an emergency visit a little over a year ago. We were expecting to have to leave the vehicle for a few days and opted to rent a vehicle in the meantime, as we live about 22 miles away and would have to return to pick it up. Seriously, by the time the paperwork for the rental vehicle was finished and we were driving off the lot, Randy at RAE called to let us know the vehicle was ready to go. Their mechanic found the problem immediately and had the part delivered and installed before we could finish the car rental process. THAT is true service! If there were 10 stars to give for performance, value and service instead of 5, it still wouldnt be enough!

Weve been going here for the last couple of years and had 3 vehicles worked on. First, we like to support small businesses. Second, they are efficient, effective and most important, they are fair and honest.There have been times they could have easily done more work, yet they were honest. They communicate with you to ensure everyone is on the same page and never do any work without your approval first. We trust them 100%.We highly recommend you have any work done on your vehicle here.

Hostile and unprofessional customer service. The workmanship wasn’t very good for the amount of money spent. It would be better if the customer service was understanding and helpful instead of defensive and rude. If I could give less then one star I would. Do some extensive checking around before settling on this shop.

RAE Charged $256.00 to do a visual exam on my 18y/o son’s car. He can say whatever he wants to but checking he horn, seatbelt, windshield etc ~12 yes or no basic checkboxes and three he wrote on that there’s a crack on windshield that does not justify his outrageous charge. Totally took advantage! must be nice for him to charge that much and not even have to do any mechanical repairs. Also, he states that our son agreed to the price and signed to the $256, but really this was after the check was done. My son dropped off his car at 9am and returned from work to pick it up at 11am to a shocking bill that he had to sign to. He also felt that he was unfairly taken advantage of!

What a great experience! Marcella you are the best. My first visit and I felt like I mattered as a customer. The price for all four brakes on my Tundra was great. My friends who live down the hill were jealous. Fast service, clean, friendly, and reasonably priced. Thanks RAE! You will be seeing me again with my other cars.

Owner selling items on Facebook market place. Changes price up $10 then sells it to someone else while I am on my way. Justifies it that it has happened to him before. If he runs his business this way don’t trust him!!

Brought in a Toyota RAV 4 for valve gasket, valve adjustment and oil pan gasket. They did a great job and got it it done quickly! Very happy.Also everyone was very nice and professionalThank you guys.

Great, helpful service. Saved my freedom in a hurry. Old lady with dead battery!

This is the only place I trust to work on my car. Randy is a great guy. Im glad that there is a quality place in Ramona. It feels like a family. This is how all Ramona shops should work.

I will always go to them. It was difficult for me to come up with enough money for front brakes and rotors. Marcella and Randy worked with me above and beyond the expectations. They are the best.

This is a rather different review altogether because I’ve actually never received any services from Rae’s Automotive. I was recommended to him by family members as I was looking to have my AC system in my 1988 Chevy Silverado updated so it could take the R134 refrigerant. When I met Randy he was explaining to me that there could be other issues with the system that may be unknown. Even though I was perplexed at first since this pick up only has 20,000 documented miles, he was very adamant that there could be several more issues wrong with the system such as leaks, a bad condenser, bad compressor, etc. which would definitely cost much more than what I thought would be a simple fix. Needless to say, I was still assuming that it was just a simple fix and asked him if he could then recommend somebody else that I could take it to. He recommended a place called Eskimo AC and Radiator in El Cajon. Well, this was one of the best turn of events I could’ve possibly had hoped for. Although the worst case scenario was realized when I took it to Eskimo, the entire system was contaminated and therefore everything needed to be replaced. Although the cost was substantial, it was still a very excellent price and the quality of parts that Eskimo used were top notch. Randy could’ve easily had taken on the job but instead chose to give me the advice to take it to Eskimo. I am forever grateful to Randy and would not hesitate to have him perform any service on my pick up if I was ever in the area again. Thank you so much Randy! Your honesty and integrity is a great asset to your business!

Went to these people for a smog check and they charged me $50 to tell me that it couldn’t be checked. Thanks for the waste of time and money!

Great service. Price was fair. Everyone from the receptionist to the mechanic were friendly. Highly recommend.

Awesome service!! Great customer service!! This place is the best!! Loved everything they did to my car!! Thank you RAE Automotive!!

Great team of experts! Friendly, fast and trustful- I can recommend it for everyone!

I needes a transmission flush on my BMW I was told that they work on them I left the light on inside the car so the battery had died overnight .they charged me $150 to start my vehicle they told me that it took the mechanic 1 hour to find my battery I said you work on BMWs and it took your guy an hour to find the battery. I bought the oil and I bought the new plug for it they told me to plug didnt fit and the transmission fluid was wrong so I told them you could please just put the new filter in there and put the oil that I bought in the car they charged me $500 to change the transmission fluid that I bought.$150 to jump start my vehicle. I will never take my car there again they rip you off with a smile everything that they want to put in your vehicle cost triple I would find a new mechanic right away and if your car is there I would ask them to park it in the street where you can pick it up.

Randy and his team did a fantastic job rebuilding our 1959 Ford Thunderbird engine. It is running fantastic now.

Great staff, quick and efficient smog service was provided. Great coffee and fun reads! #attaboy

Lets face it, nobody wants to have problems with their vehicle. I want to thank RAE for always taking care of me. I have been very happy with their service and the prices!!! You want to be able to trust who you take your vehicles to. The shop is always clean the staff is awesome. They have shuttle service, which is very nice if you work. I know I read reviews and I hope this helps someone to feel confident in choosing RAEs for their automotive needs.

Very friendly reception and great service on my Jeep, thanks Marcelle!

I had to be towed into RAE due to my car breaking down while camping. Randy was honest and super courteous throughout the whole process. I didnt end up getting the work with them because the car was no longer worth fixing to me but they were super helpful in letting me leave the car in their a shop a few extra days while i sorted out my situation.

We were really pleased with the service we received at RAE. The service advisor lyn Wilson kept us informed of everything going on. The mechanic did an excellent job. We were really happy with the turn around time and would recommend RAE AAA approved automotive service for your repair work.

This shop is great. They have worked on my Mercedes and my Jeep. Both times were a really great experience. Will use again for sure

The fact that they were taking care of a somewhat neglected 30 year old pickup never made a difference to how they took care of my vehicle. They checked it all over, made a couple recommendations of additional services needed, which I could fully understand, and got me back out on road promptly. Very pleased.

Very friendly and professional have 2 cars that go in for service. I left a shop in Poway to come to RAEi

In and out in less than hour.🙂

Precise exact service for what I came in for. Restored to factory specs. Great service and friendly.

We have been going to R.A.E for service for a while now and I noticed that they replaced a missing windshield washer reservoir cap at the last oil change without charging or anything! I did not even mention it to them, and yet they saw that it needed attention and took care of it. They are good folks there and we have never had an issue with anything that has ever been done. I can recommend Randy and his crew without any hesitation, because of the quality of their service and their reliability. Thank you all at R.A.E Automotive! Fred R. Ramona resident.

In one word:AWESOME! Very professional and friendly. Straight up and honest. Would highly recommend RAE for all your auto needs.

First time customer and I could not have had a better experience. We has a failure that required a radiator replacement. With no appointment and needing this repaired immediately they took our Jeep in and had it repaired and running in 24 hrs! They were even able to provide a home pick-up when it was ready to go. Very much appreciated on a job well done. Office staff is outstanding!

I took my 2004 f-150 in for an engine noise that had recently developed. The mechanic found a bad rocker arm and lifter. Had this not been repaired it would have led to catastrophic failure. The repairs, disgnosis and service writers are top notch. It’s nice to not have to go down the hill. Thanks RAE!

U were so nice and we will beback

Always polite, thorough, and knowledgeable about any issues. Repairs are quick, and complete. Thanks for taking care of my vehicles!

RAE is the greatest. They worked me in last minute in a car emergency. Completed the work that day and picked me up at my home so i could get my car backl. Vicki and Jim are the greatest. The whole staff is absolutely magnificent. Super thankful that this place is in Ramona.

I appreciate the excellent care and attention to detail, Ill be back.

I recently had one of our family vehicles in at RAE and I have to say the customer service is absolutely superb! Travis and Vicki were both very helpful. The service I received from RAE was excellent and I will definitely be returning! I highly recommend this bushiness for anyone looking for automotive work!

I got my camper shell wired for power (interior dome lights) It took a little bit longer than anticipated but that was because of insufficient taillight wiring on my 2018 Ram truck. Everything works great and within the parameters of the original estimate.

Busy shop and now we know why!

Really great and consistent service from RAE. I appreciate that they remember who you are and value you as a customer. Always feel like a priority at RAE.

I would like to thank Randy and Steve for the Outstanding service I have received over the past Six months. They have rebuilt an engine, and now have done Two complete Rear End assemblies for me. Both Cars are running great!!Having a Mechanic you can trust is very important.....This is the Place!!!

As always, very professional service, and this time the flexibility to graciously accommodate my having to change the timing for vehicle pickup to the next day.

RAE is one of the few shops I have had trust in to do the right thing over my 70 years of owning cars. They correct what’s wrong and don’t ding you for what’s not needed. RAE is a shop with integrity.

Unprofessional reception

Sequia runs great! Thank you.

Randy and his crew always do a stellar job! Top notch folks and service!

Sadly I have to update and change my review.I scheduled my vehicle to be worked on a week in advance. AFTER getting it towed to RAE I was told that they could not accept my car. I had loved the service at RAE. We need our well running vehicles here in the backcountry. This is not going to happen sadly with RAE and I any longer.

Great service and awesome people . I showed up right when they were closing for a smog and they fit me in.

I had a bad tps on my 95 Toyota truck. They diagnosed, repaired and got my truck going quickly.

I arrived from Texas to met wife and sons family and my truck acted up coming up mountains and it left a line of something on driveway and RAE looked at it and ran some test and drove it. RAE did s good job for me.

The service was excellent. The employees are very friendly and helpful.

Took my truck in to find a transmission leak. Was told that my radiator had a crack in it and it had to ne replaced. Cost $58 to tell me that. Reality was that the radiator was new and the leak was an Oring on the line to the radiator. Took it down the street and had it fixed for $60. Tried to get my money back for a bad diagnosis but to no avail. Customer service? Hell no.

I have had multiple vehicles worked on at RAE. The staff is very friendly and very up front and honest. I highly recommend RAE to all my friends and family.

Great company always take my vehicles there. AAA approved

Only one thats AAA approved repair shop,And great service.

Always friendly, helpful and fair! Best place in town.

Very professional and helpful.

Randy and his team come through again. This time they took my sons SAAB and got it back up and running. As always I put my trust in the RAE team and they came through, even on a difficult model like the SAAB.

I had my car towed to rae for an alternator replacement while I was at work. After the car arrived they quoted me $680, 480 part 90 labor 90 diagnostic. I told them this was too much, that an alternator costs $250. they told me to pick up my (non-starting) car.I was charged a $90 fee for rae to do literally no work whatsoever. I had to jump my car and drive it down the hill with no instuments or lights.I took the car to a mechanic down in poway and got it fixed for a total of $340 ($250 parts 90 labor).RAE tried to charge me double what that simple job should have costed.RAE will ripp you off with a smile. Avoid RAE like the plague.The owner of this shop has also posted some bs about me being in league with google, what a load of nonsense. This incident happened to me, it was inconveniant. And this negative review is what caused the owner to rightfully refund my $90, it wasnt out of the goodness of his heart, he really thought giving me back my money would make me what? Change my review? Sorry dude damage done, youve lost this customer and i would steer anyone i know away from your shop.Antonios in poway is a much more honest mechanic. He wont charge u double for an alternator, then claim to have an amazing 10,000 waranty to justify the absurd price. What a useless warranty, my last alternator lasted 90,000 miles.Ive also noticed he generated 22 reviews for his business to drown out my 1 star review. I wonder how many of those reviews r fakes generated by acquaintances of the owner.

Super techs! Great work.

After some initial diagnosis, they got to the problem and fixed it with continued communication in a reasonable amount of time.

Smog check on new vehicle. The only issue is the mileage listed on the account is about 100,000 over the actual mileage on the vehicle.

RAE always does a good job!

Always friendly and professional.

Great custome service!

Randy and his crew are probably the most through when repairing or inspecting your car.

Unbelievable

Excellent pure professional

Awesome