Ive been to TenPlus twice for Apple-product related issues and this place is truly the best. The staff is great too! No BS here...just straight to the point.

I brought my 15-inch, 2017 MacBook Pro for a battery replacement to TenPlus Systems because they were closer than an Apple Store and were Apple certified repairers. For some reason, they required that $60 diagnostics be done, even though I told them that the battery life was poor and just wanted the battery replaced. After a few days, they said that the battery was all that was wrong with the computer. Then they wanted $700 dollars to replace the battery. The Apple website lists $200 dollars for a battery replacement. TenPlus should have given an estimate for a battery replacement before they charged me $60 dollars. Perhaps they have better prices for other devices.

Two visits. Both times, pure heaven compared to the Apple Store/zoo at Crabtree! More appointments, quiet, fast, easy to get to (with GPS). Hidden gem. Justin (repair guy) was earnest and transparent. Both people at front desk were fast and friendly.Visit 1: Macbook Pro under AppleCare with a deranged screen. They troubleshot it quickly, sent it to Apple and back in like 2 days, good as new now.Visit 2: Airpods Pro, buzzing and howling, out of warranty. They did audio test and were able to replace them on the spot for free because they met Apples policy for flaky airpods. So glad I went instead of just buying new ones.

I could not have asked for a better experience at TenPlus Systems. Nick was extremely knowledgeable about the MacBook Air and Pro. He answered all of my questions and also provided additional information that I needed to consider. I purchased the MacBook Air. Nick also loaded pictures from an external drive and installed Microsoft Office, set up my computer with custom viewing and features that I like and all while being very professional and patient. TenPlus Systems is more hands on and the customer services is the best in the Raleigh area.Nick, THANK YOU so much for your time and having my computer set and ready for my interview. I really appreciate all that you have done for me!Beth

TenPlus team is fantastic! My daughters Lenovo Flex was having issues. They were able to troubleshoot some obvious issues and coordinated with Lenovo support to handle a deeper investigation. They stayed on-top of the situation and got it resolved. Big thank you to the team!

Some of the best customer service I have ever received. Peter helped get my father the best repair for his iphone and even gave us some coaching on how to handle apple.

Please have stricter policies for your work vans. I am only writing this review because one of you employees ran me off the road yesterday in your little work van. Doing 80+ in a 65mph work zone is not acceptable. Maybe if your rear windows weren’t covered you would have saw the people you were cutting off. If there were damage to my vehicle this would be coming from law enforcement rather then a bad review.

Fantastic service- James explained everything simply to me and helped me get the best deal. 10/10 would recommend this place for ANY technological services!

This place is just incredible. They treat customer with care, dignity and professional courtesy. Justin listened carefully to my issues with my iPad and iPhone. He creatively came up with multiple technical, cost-effective solutions and then went to work. By the end of the day, all problems were solved. Justin did Apple, Geek Squad and others could not. To me, he is a WIZARD, GENIUS, and MAGICIAN all in one. Anything computer issues, don’t even think about going elsewhere. This is the place.

Nick was extremely knowledgeable, patient and got the job done on a very complex computer matter. I am an attorney and I appreciate precision and excellence. Bert Haywood

I recently had my first experience with TenPlus Systems, and it went incredibly well. My MacBook Pro died on me suddenly. I made an appointment to have it serviced through Apples website and was in turn directed to TenPlus. I dropped off the Mac on June 2nd and was told I would receive a call from their tech within two business days. It wound up being three days, but it was no problem for me. The tech, Justin, explained that I needed a new logic board and that he had ordered one through Apple. He wasnt able to give me an ETA for the new part, but assured that once it had shipped, it would arrive quickly, and the repair would be completed just as fast. Justin spoke with me for a good ten minutes, patiently and clearly answering each of my questions. My Mac was repaired (at no cost to me as it was covered up Apple Care) and ready to be picked up on June 11th, roughly seven business days.

I learned that TenPlus Systems is a certified Apple Authorized Service Retailer after trying to make an appointment at the often booked-up Apple Store Genius Bar. Im so glad I tried this company out! There were plenty of appointment slots available, and it was much easier to social distance (we wait in our cars in between technician check-ins) while getting quick support. I worked with Peter, who was professional, helpful & quick to diagnose + fix my phone issues. Ill definitely be back!

Highly recommend TenPlus to get an iPhone repaired! Easy scheduling right off Apple site (due to Apple stores in NC being closed due to Covid), friendly staff who walks you through the process to set expectations from the start, to timely completion of service! Have never had to have my phone repaired, so TenPlus definitely made the process much easier!

Had a MacBook crash while in Raleigh, & James worked a miracle to save what he could from the ashes. Can’t thank you enough for your professional service & great skill.

I had the best experience here! James helped me get my MBP repaired thru a recall and made everything go as smooth as possible. I wish I could give them Ten stars!

I was traveling from Florida to the outer banks when my Mac book pro blacked out!I was going through Raleigh and stopped to get help! They were amazing!!

Treated me fairly with refund but disappointed in lack of parts to fix what I considered a fairly easy repair.

Love the convenience and service received from TenPlus Systems. Much easier than going to the Apple Store and I get the same quality service. Justin Cook did a superb job replacing my iPhones screen. Love how he explained my options and then completed the repair in a timely manner. TenPlus will always be my go-to for service/repair of my Apple products. Also, they sell Apple accessories - again - convenience.

They were able to review my iPhone for repair,whilst the device was in the midst of an all night midday hard reset.They fixed within 30 minutes and all my info was right there on the phone.

Miracle workers saved my photos and videos when Apple could not!!! Wow wow wow

This is hands down the best place to go for iPhone repair. They put the customer first and treat you right! They are much more convenient than taking your device to the Apple store. Please give them a try. I will be using them for all my iPhone and Mac repair work in the future!

They are fast and a far price. Lots of parking.

Took my iPhone 7 in due to the battery was degrading. I reached out to TenPlus because they are a certified premium repair facility for Apple. I called and made an appointment, I went at my scheduled appointed time and they got me in on time. Justin came out and explained everything to me, he checked my phone and found everything on the phone passed except the battery. He did a battery replacement for me and I was out of there in 1 hour. My phone is back to peak performance now. Can not ask for better service than what I got, would go back in the future and recommend to everyone I know. Great experience, Great Customer service.

I worked with James and he was very helpful. Really great customer service from everyone, and would highly recommend! Overall a great experience

Easy to make an online appointment and very smooth/quick intake at the store. Quick and clear assessment and quick repair while I waited (replacement of front screen). They even addressed the financial sense of the repair. I will definitely use them in the future- if needed

These guys fixed my wifes Lenovo that was under warranty. Great communication, and timeliness.

This place is a class act. They pick up where Apple leaves off! The customer service is friendly, helpful, and fast. In a world that is becoming automated, it is great to deal with a company that still has human interaction. They facilitated the repair of my iphone through apple, that apple would not even help me with, AT NO COST! This place rocks!

I LOVE my new MacBook Air. The recommendations that TenPlus made for purchasing it were PERFECT! It is the right size and works quickly and smoothly. They seamlessly transferred all the data from my old computer to the new one. Thank you for the great service and expertise!

I just had my iPhone repaired here by TechJeremy Mayes. Honestly, he was super informative and quick. My phone is like newAnd now I know much more about my phoneI would go back here and ask for him rather than an Apple Store

Getting an appointment has been rough. Well, I haven’t yet. I’ll spare the details. Worthy to note that they can’t put you down for any time beyond seven days. So if you have to plan your days off in advance, be aware of that.I also imagine they’re very busy, which is good. I’m having a lot of trouble getting in touch with anyone.I’m sure most folks have a much better experience with these folks. Check out the other reviews.

I cannot say enough great things about this company! Justin was thorough with his diagnosis, explained everything to me so I could make an informed decision on repair and got the work done in what I consider to be a great amount of time even though they are swamped right now. My computer is working lighting fast and I am so grateful! Do yourself a favor and skip the Genius Bar, and take your Mac directly to Tenplus Systems. You will not regret it!

Its great to know there are people that are more interested in doing whats right than selling something. Jeremy Mayes at TenPlus Systems is on such person. I recently brought an iPad in for a repair. As part of the initial take in process, TenPlus quickly determined the issue, and Jeremy gave me a comprehensive overview of my options, in terms I could readily understand. I decided the repair was not correct option for me, and was pleased to learn there was no charge for the assessment. I would highly recommend TenPlus and Jeremy !

I had problems with my iPhone battery draining fast, and TPS gave me great service. Everyone was friendly and helpful, and it took much less time than I expected but I felt they looked at everything efficiently. Jeremy looked at my phone and found it wasnt a battery replacement or hardware issue, but gave me advice on how to improve battery life and did not charge me. I will definitely go to them when I do need to replace my battery.This review was written during Covid, and staff and costumers are required to wear masks, after giving them my phone I could wait in my car, and everything was handled with gloves and was cleaned

Justin was excellent and kept me updated every step of the repair. I am thankful that TenPlus Systems was available since the Apple stores aren’t. I will definitely return should I need their services in the future.

These guys were extremely helpful and extremely fast fixing a manufacturing default on my iPhone X. Jeremy was awesome at keeping me updated while I sat in my vehicle and hand delivered the repaired device to my window when they finished. I highly recommend TenPlus for any Apple product repairs you may need.

I took my iPhone11 here to have the screen replaced. The staff were super helpful and the wait time for the repair was extremely reasonable! There ended up being a minor issue with my phone, but Justin (the tech helping me) immediately resolved it and was able to order me a brand new phone no extra charge. I highly recommend this place, I will definitely use it for any future technology problems!!

Professional and kind attitude! My job finished on time.Brett, you were awesome.

Great customer service! I’m so thankful they’ve continued to operate during this pandemic; their work is definitely essential.They reached out to me about my repair exactly when they said they would and were thorough and polite. Everyone was also very friendly and seemed happy to answer my questions.

Awesome service and really quick turn around. Keep up the good work.

From the moment I walked in to the moment I walked out, the staff was amazing! Jeremy Mayes was very knowledgeable and helped find the most cost effective solution for my iPhone issue. I prefer TenPlus over waiting at the Apple Store for service!

TenPlus Systems recently did a Lenovo warranty repair to my Yoga940c notebook, after my trackpad failed - they ended up replacing the trackpad and keyboard (which are integrated together as one part).1) TenPlus systems was as prompt in completing the repair as was possible, given the timing (dropped computer off @10plus on Wed bf New Years weekend, got it back the next Tue because the replacement part didnt arrive until Monday instead of Fri as expected).2) The TenPlus tech (Brett Mutchler) was good about keeping me updated with progress, and promptly notifying me on Mon pm that the repair was done. Overall, they were very courteous, prompt, and professional.i would definitely use them again if I had a Lenovo or Apple warranty repair (they are certified for both).

Jeremy was very helpful and gave me all the necessary information i needed to make a decision on my phone repair. My second time there, and I will definitely go back with any future issues.

One of the best customer service experiences Ive had when it comes to handling technology!! Not only kind, but also transparent and most of all super knowledgeable. They are officially my go-to repair place, super grateful for their help and expertise.

I busted the screen on my IPhone 11 and the soonest I could get a appointment with Best Buy to replace the front screen was 2 weeks out. I went on Apple Care and made a appointment same day with this awesome company even though it was over a hour away they will have my business from now on. Justin Cook was very knowledgeable and kept me informed on what was going on and i aaa in and out in less than 30 minutes with a new screen and a better understanding on how the phone worked.

If you ever meet Brooks, work with him. The gentleman will make sure you are taken care of. It was a rainy day and he literally walked me to my car with an umbrella. Im very proud to have my Apple products repaired by TenPlus Systems

I got the best service! I was supposed to be charged $30 to clean some part of my AirPods but the gentleman was kind enough to waive it because he didn’t want me to leave without being satisfied.

The time spent explaining my options for my phone repair and the advanced knowledge of the technician was second to none! Outstanding service!

Fantastic Apple Support Center. Great people. Great service. It doesn’t get any better. Oh, I heard a rumor they also work on things from those “other” makers too.

I highly recommend TenPlus! Their team was able to service my broken iPhone quickly even during COVID. They followed all safety protocol and had my phone working quickly. Would use them again for all phone issue.

Top notch customer service! Quick and on time repair! They genuinely care about their customers.

They were quick and very accommodating. I had my daughter with me which I was weary of because of covid 19 but they let me sit in my car and brought the paper work to me!! I really appreciate it. I highly recommend them.

Made an appointment. In and out with my battery replaced in just over an hour. Great service!

TenPlus is their name but also the number of stars Id like to give! Friendly and patient staff, great communicating status of repair. I had $600+ quote for repair- which I could not manage at the time. They helped me request 2 Apple-recognized recalls that seemed highly related to my issues - which were both granted by Apple! TenPlus arranged all repair, overnighting shipping/costs, and even refunded me my initial payment to TenPlus to have the laptop reviewed at all. Saved me over $600, greatly appreciated and computer in perfect condition now. HIGHLY recommend, will return again if needed (but in the nicest way, I hope I dont have to) :) Thank you TenPlus!

Their knowledge, consistency and outstanding service is most welcome, especially now with so much uncertainty.Along with repairs and upgrades to my (much) older devices, I’ve purchased new iMacs, MacBooks and Lenovo laptops from Tenplus and have been extremely happy with all.

Ten Plus is A+! (Sorry, should have warned you of the corny alert.) I’ve been going to them for years since the Apple Genius Bar referred me to them. They have been nothing short of amazing every single time I’ve dealt with them. Kind, generous, patient, genuinely caring. Service is top notch all around. If I could give them higher than 5 stars, I would.

This place is awesome! Had my Iphone XS Max inspected, found out I needed a replacement. They ordered the replacement phone and it was to the store and in my hands within 24 hours of my initial visit! Totally awesome staff, all of whom are very friendly and knowledgeable!

Outstanding customer service! The staff listened to our concerns and quickly repaired our iPhone.

TenPlus was very well setup to safely deal with COVID-19. I was thrilled that they were able to fix my battery problem - thanks Justin!!! So glad they were open and not too far from my home too.

Just took my iPhone X to TenPlus to have a repair made during this crazy quarentine time and their staff was top notch and so helpful. They gave me great advice and I certainly appreciate their time today. Would definitely recommend them!

I had my macbook pro worked on and they did a great job. Hopefully I dont have any more issues but if I do ill know where to go.

Needed a battery for my iPhone 7 and my search came up with TenPlus Systems. I made an appointment, showed up at the appointed time and was gone in a little over an hour with a new battery. I was advised that I had a crack in my screen and it could get worse as they had to remove screen to replace battery. The tech guy was super careful and no damage was done to my phone. Thanks Ten Plus!

I have been going to TenPlus Systems for over five years now for both sales and service, primarily related to my MacBooks. Over this period of time, their customer service has consistently been exceptional. Theyve always been organized, responsive, reliable, and friendly. Theyve never pushed me to buy anything I didnt need; rather, theyve always been very transparent about the different options as far as repairs vs. new purchases to help me make a decision that would be most-cost effective and appropriate for my needs. Most recently, I worked with Justin Cook, who is extremely knowledgeable and helpful. It is honestly refreshing to encounter a business where you can tell that the team cares sincerely about the quality of their work and service.

TenPlus was recommended to me when I was having issues with my MacBook keyboard. Apple would not take my machine as a mail in repair due to being 5 years old. The repairs had to be completed at TenPlus. Upon examining my machine, Steven provided options for repairs, estimated costs and other recommendations for me to consider. I would highly recommend TenPlus for their professionalism and customer service.

For the second time I broke my iPhone front glass and again TenPlus was able to replace it real quickly. Their customer service is fantastic, they are fast and have a just price. Whenever I have any support need for my apple products I go straight to TenPlus!

My iPhone battery was shot to heck, couldn’t hold a charge even when not in use, phone would reboot by itself, I traveled with an external battery. Called TenPlus - they had a battery for my phone in stock - estimated an hour or so to do the diagnostics, swap in the new battery. I made a same-day appointment. I was there a little more than the estimated hour but I walked out with a working phone. I will be taking my aging MacBook Pro to them ... happy customer.

O, My! Why would anyone take their Apple Product to The Apple Store in a mall? Excellent service, excellent attention to health safety precautions for customers AND staff (so it appears), patient, very patient, technicians thoroughly explain repairs. AND ITS NOT THE MALL!!

Would give zero star review if I could. Do not believe high ratings TenPlus has taken down my previous reviews. Unacceptable service but even worse is filtering customer reviews. They have claimed that they couldnt even clean a sticky keyboard because they didnt want to be liable for previous moisture damage. I had been dealing with the sticky keys for almost two months before bringing it in my computer did work fine and continues to work perfectly well. Save yourself money absolutely avoid!!!

I had/have a 5+ year old MacBook Pro which was beginning to have some problems, so I knew I would be needing a new machine within the next 6-9 months. After a big glitch, I took my machine to TenPlus Systems for a diagnostic exam; the fee for this, I felt was reasonable. After receiving the diagnostic results and considering the cost to fix the problems, I decided today was the day for a new machine. Low and behold even with the supply chain delays, they had in stock what I wanted. Within 5 hours, my data was transferred, a backup had taken place and I walked out with my new MacBook Pro 2020. Steven was well informed, patient and Im a happy customer.

In the midst of going from class to class constantly and prepping for my final exams, alas, I spill water all over my Lenovo Carbon X1 keyboard. I was so overly stressed out until someone recommended this place and I called in. The service and staff is AMAZING. They also happened to have the exact keyboard part in stock. Brett checked me in and reinstalled the new keyboard THAT DAY. He understood my concern of not wanting to go more than a few hours without my laptop-- the staff is so caring. I completely, hands down, without doubt recommend this place. They support more than just Apple products!

The staff and Justin Cook are extremely professional and took care of my crack screen in under an hour. I would recommend this location to anyone who needs their devices repaired.

I went in for a non-responsive screen on my iphone x since the apple store has been closed due to covid. Justin Cook fixed my issue and answered all my questions. Apparently my phone was out of warranty, but Justin informed me of an issue with iphone x’s display module which was covered by apple since my screen wasn’t broken/cracked/damaged. They are very busy with the apple store being closed, but the process was never rushed. I had a pleasant experience and recommend them for solving issues with your iphone.

Very polite, professional, knowledgeable and responsive! Great customer service! Highly recommend!

What a pleasant experience. They fixed my 2015 MacBook Air quickly and easily and price was well better than my expectations. Thanks!

What a great experience with all the staff esp Justin Cook! I love the care and attention and how knowledgeable the staff are. I would highly recommend TenPlus to anyone; they are now my go-to place for Apple products!

I cannot remember the last time I had such amazing customer service like I did when I visited TenPlus Systems. My iPhone randomly stopped working and the staff at this company was professional, knowledgeable and so incredibly friendly. Thank you so much to Jerrika and her team for making my crazy day a little less hectic :) I would recommend this place to anyone!

Great service! They were able to fix my Mac Book air under warranty from Apple. Thank you very much for your help.

Amazing service, very quick turn around (even in the time of the pandemic), and very sweet staff!

Very professional and attentive. Knowledgeable staff and makes sure you have everything you need.

Very quick same-day service with easy parking. Nice people doing good work!

Very professional and knowledgeable! No lines and expert advice! I highly recommend!👍

The employees at TenPlus are kind, helpful, and extremely fair. I spoke to Justin today about an issue I had experienced and he was thorough and polite. Would recommend this company to anyone. Thanks for the help!

This is THE place to go for Apple issues and equipment. Much better experience than the Apple Store. Friendly, knowledgeable, patient staff is happy to explain, teach, and demonstrate. You’ll leave thinking you just made new friends. Highest recommendation!

Excellent service! Justin Cook is very knowledgeable and he will definitely be the first person I contact with any future issues with my apple products. Highly recommend TenPlus Systems!!!

I have never written a bad reviews on internet before but my experience with Tenplus was horrible..I had startup problem with my 2017 15 inch macbook pro. I waited a week to have an appointment to stock my macbook with them with $60 stocking fee, and waited another week for them to inspect my macbook. I got an email from their specialist saying that it will need to be sent to an apple depot for comprehensive repair and gave me a quote of $702.43 which was not so much different than my initial quote from Apple. I accepted their quote because I just wanted to get it fixed asap at that point. Few days later, they got back to me with more expensive price of $938.38 which was way more expensive than the price that I got quoted from Apple Genius bar. At that point, it was way beyond the price I could afford and asked them to just return it.In summary, I just wasted $60 + 2 weeks waiting. I shouldve just gone with quote from Apple. No explanation of problem whatsoever, just telling me different numbers. Good for people who got better services from here. Unfortunately, I didnt.

Justin was amazing will for sure being coming back!!

Apple set up my appointment with TenPlus Systems. When I arrived, they were prompt and courteous. They informed me that 2017 MacBooks sometimes had keyboard issues, tested it themselves, and then sent the computer back to Apple for repair. I had it back in 4 business days! Super fast!

Jeremy literally SAVED MY LIFE getting my iPad replaced and covered when it broke randomly in the middle of midterms! GOD BLESS!!!

More than a computer store! Top-notch SERVICE!I was having major problems with my aging Lenovo desktop, problems that a number of online services could not fix, so I knew I had to take it in. I found Tenplus and man, am I glad I did! I brought in my elderly Lenovo and Tenplus returned a rocket ship! It flies! Tenplus is a clean, modern shop with extremely talented people. I was assigned a tech who specialized in Lenovo (Brett), we went over the issues, Brett explained the service policies and estimates and made me feel confident and assured. Brett called with updates on the work being done and possible changes to the estimate. I am more than happy with the outcome, my Lenovo has been given a life-extension for much, much less than a new box would have cost.I will surely keep Tenplus at the top of my list. I highly recommend Tenplus!

I had multiple in depth technical conversations with their technical staff as we tried to figure out the best solution for my companys needs of a new machine.They went above and beyond chasing down rabbit holes to find something in the build-to-order inventory that would work for us.In this day and age it is getting rarer and rarer to come across companies with accountability that do what they say they will do.It was a thoroughly refreshing experience to work with their team and see them exemplify the ideals every company should aspire to achieve.Huge thanks to the Justin I spoke with that made my stressful situation an extremely pleasant experience after I knew I was working with someone with such a high level of technical competence.

Amazing service from the whole staff especially Justin.

Very professional, solid group of folks. Fixed my Mac faster and cheaper than expected. Would recommend.

Had a strange glitch on iPhone and Mac book pro. Couldn’t sort it out. Needed quick fix. Walked in at rather quiet time. Nick was free and gave immediate, most satisfactory results!

I needed the battery in my iPhone replaced and it was suggested I try TenPlus. I was so glad I made the decision! I got to avoid all of the hassle of going to the mall and wait in the apple store. It was easy to find, The tech was great and it was a certified apple repair. They also still had a bunch of apple products to play with and check out. I highly recommend them go any repairs you need.

I would prefer going to TenPlus for my requirements with Apple Service and accessories. They were extremely helpful. Highly recommended !

Very professional and helpful

I cannot say enough good things about the service and assistance from the team at TenPlus. After the Genius at the Apple Store decided the only course of action was to completely wipe my hard drive I found that my time machine backup drive was corrupted. The guys at TenPlus were able to recover all my lost data - I was so relieved. Its great to be dealing with people who know what theyre talking about, are happy to help, and deliver a great result. So glad I know theyre here.

My husband has been taking his personal computers to TenPlus for several years and has always been very satisfied with the service. However, I didnt realize how good the service was until I had problems with my MacBook Air a few weeks ago. I took it in, expecting to have to leave it for at least a few days, but Jerrika immediately worked on it - and half an hour later she had everything restored!

Came in for a cracked iPhone screen. They were awesome and were able to use my AppleCare to get me a discount. I will come here instead of going to the Apple store the next time I break my phone (probably in 6 months!)

Had to get my wifes iPhone 6s battery replaced under a free replacement program for certain defective devices and there were some complications with getting Apple to cover it like they said they would on their website. They helped guide me through working with Apple to get resolution and we successfully repaired the phone. Would definitely return again if we have any future Apple issues.

I have used TenPlus twice and am so glad I found them !!! I have a Mac laptop and they are so much easier to deal with than Apple repair. Ive walked away each time, with my issue happily and easily resolved - thank you !