I really use to love coming here. But today the short black girl decided to get loud with me in front of customers!!!! I usually do all my gaming business at this location.... But after the way she spoke to me this morning I will not. I did not deserve the disrespect she decided to hand out for breakfast this morning. With the holidays upon us, you might wanna send her to a customer service class. Not everyone is going to just walk out like it did. The public does not deserve this kind of person working gamestop. Especially during Christmas

I love this game stop the service is awesome. The staff is knowledgeable the assistant manager. She worked to help me for two months to find a item because a store didnt send it on time then it got flooded by a hurricain. I love these staff they are like family. If you need a great game stop you need to go to this one. The management here is amazing the assistant manager Alyssa and Bryan the manager are so friendly and knowledgeable. I will never go to any game stop except here. This store looks so neat and well put if your not coming to this store you are missing out. The area manager of this store should be so proud if the service this management team gives.

Customer service was delightful. They were awesome.

My boyfriend and I always enjoy when we come to this store, we spend a lot of time here looking for something to play and talking with the employees they are super cool :)

I found an Oshawott plush at Gamestop! I was so happy I found one at long last! They were so kind to me. ^_^

Yall need a Lashae in every store!Its nice being an owner of multiple units and walking into a GameStop store and being able to discuss every single platform for multiple age groups and gameplays. I typically would have just spent too much time trying to research and find the games. I will definitely be back soon!

Great visit. Associate was helpful kind and efficient

Incredible staff and extremely professional. Love the varieties of games there, wish they had 2 specific games, but still loved it

Employees are friendly stock on pokemon plush was low but thankfully kiddo was happy with corviknight

The Employees are really chill here, I will be coming back

The guys that work there seem really cool. Even had a talk with a couple of them for a minute. Im glad I found this GameStop! Will be coming back more here! They even have streamer gear! Heck yeah 🤙🏽

This is a very good spot to pre order your favourite games The staff is always friendly and know exactly what you are talking about they are very helpful.

The team that works in this store are very nice and very knowledgeable. Very friendly just like theyve been your friend all of your life.

They have a wide variaty of games, ID required for R rated games.

I love everyone I’ve been going there almost 2 years for games everything is amazing. They help me with everything thanks to my uncle Brian and chloe also Wayne, I love everyone.

Was told I couldn’t get refund for a protection plan I didn’t use and was sold a game console that overheated first try. Was told that it was supposed to sound like a plane. Absolutely ridiculous I will never give this game stop my money!! Horrible customer service!!

Alyssa was great today in answering all my questions. She is an awesome employee and Game Stop is lucky to have her.

I have been here multiple times and while they may be busy, at least someone is on the floor talking to us and making sure that our games are ready to go when we get to the register. Very friendly staff, and very accommodating.

New manager very nice very helpful will go back again

I use to like coming to this shop, but the last three times I have been in, the customer service has been terrible! I have been trying to order a peripheral and I gave my name and phone number to the guy, never heard anything back. I went in asked if they can have it shipped in from another store, was told they were too busy to do that, to come back tomorrow to do that. Great way to keep business.

Very clean store with helpful staff ! Has a new Store Manager and you can tell the difference. Staff is friendly, well informed, and helpful without being overbearing.

Meh

Gr8 people GOODand price s

The guys running the shop are great! Helpful, knowledgeable and cool... 😎

I went to this GameStop today to trade in a game. Before I traded in the game I vented to the man that work there I think his name is Justin. He listened to my venting about another GameStop we won’t talk about😒... Justin and his manager both helped me out when they really didn’t need to, I appreciate that so much, I’m a customer for life there🤙🏾

Staff is awesome! The only complaint is, I hate how they will buy a game from you for 15 dollars then turn around and sell it for 50 to 55 dollars. I understand they have to make money, but that margin of profit for them is just too high.

I called the store because i ordered a game online and it cameto me damaged and the cashier that helped me was so nice and super helpful

Ant-Man is among us! GameStop here is easy-going and neighborly.

Great staff. Funny and very helpful amd knowledgeable

Quick && easy, that warranty comes in HANDY

Fast and friendly service

Went in this evening for a bunch of pre-owned games. Decent selection and prices. Went to pay and the guy behind the counter rings me out and charged me full price for one of the pre-owned titles. Of course, I dont realize this until Im home and looking over the receipt again. I drive back to the store, wait about 15 minutes while the guy behind the counter patiently took care of an Xbox One S serial number issue for another customer. After taking care of another customer he got to me and I briefly and politely explained the situation. He quickly glanced at the receipt and handed me $2 and some change in cash. No new receipt. No offer to place the amount back on my credit card. No barcode scanning of the item in question. He quickly went on to to take care of the next person in line when I said sorry to hold you up but the difference between the full and pre-owned price is actually about $8. In a huff and apparently even further inconvenienced by HIS own mistake that made me come back and stand in line to get even more lackluster customer service, he scanned the barcode on the game and pulled out $10 and change and handed it to me with a new receipt claiming he looked at the wrong title earlier when calculating the overcharged amount/refund. After I waited in line for 15 minutes behind 2 other people to get his and the stores mistake corrected, the least he could have done is say Im sorry. His mistake wasnt my fault, it was his or the fault of whatever process at the store resulted in the error. I would have liked to have been offered the refund back to my card or an explanation of why he could only give me cash. All in all, *Im* sorry for inconveniencing the staff member on duty today and patronizing, with my hard earned money, an establishment that sets the bar quite low as far as customer service and satisfaction. Id rather go across the street to the big chain mart or a few miles to the blue and yellow electronics store and pay full price or even go online than come back here and experience more of the same. Good job, GameStop 👍

Very helpful and courteous. Thanks Chloe

Best experience ever they helped us with all my needs and were really polite

Brian is the go to guy. Great service!

I love this gamestop, staff that work there are also gamers.

Great location the staff is always helpful

The Salespersonel was Knowledgeable about upcoming items & deals in addition to having a smooth attitude, he was Awesome!!

Nice clerk was very helpful with finding merchandise.

I told someone that there was a mimikyu plushie at this GameStop, but then I bought it and the same person went later and they got mad at me because I bought the plushie.Overall its good and a reliable source to get stuff.

This place is so good for gaming

I am not sure who owns this game stop on newbern ave but u really need to reevaluate your business, the lines are always long, whats the use of having multiple register if only one is ever in use. There are four employees in the, store and only one register working, are they trained to cash out customers, I will never go there again, I will go to Walmart and they suck worst but at least they are a ten thousand square feet store, your store is 400 sq feet

I called on the phone about a product i was looking for and another GameStop referred me to call this one for the product and i call and this guy Brian answers and is so quick and rude with his answer and tells me no its not in the store, hence i walk in hours later and there the item is....

Had some really good card pulls here. Got a Turtonator GX and a full art Sycamore in a Tapu Bulu tin.

Good staff nice setting and the service is good

This experience was awful, I usually get great service. I sat in line for 30 minutes while three inconsiderate customers sat there talking with the cashier, while this was taking place the other incompetent worker took 25 minutes to service an old man who had no idea what he was doing. then after a painful 30 minutes the lady says that they dont have the game I pre-ordered. so i ended up waiting for two very incompetent workers that were slow, uninformed, and uninterested.

Way too overpriced for older games, & there trade credit was ridiculously low for what they offered me.

Stopped in for a nintendo switch game

Everything you need for you dive into your imagination!!! Keeps you young

This location has the worst service. I went in on a Saturday to pick up a game and waited 25 mins without so much as a greeting. Another employee came in with food and disappeared to the back and after waiting another 10 mins, I and 3 others walked out.

This has to be one of the WORST Game Stops Ive ever been to. I go in there on a weekday to try to get a new game. I wait in line, which only had 3 people in it, thinking it would only take about 5-10 minutes. Turns out there is only one person working there! There was one family in the very front of the line trying to trade in an Xbox One for the new Xbox One Fallout Edition. We waited for 1 hour in line when it didnt even move at all. We just got up, like most of the other people, and left. One of the worst expirences at a GameStop ever. I will never go back to this GameStop ever again.

Always best place of gamers

It didnt take me long after talking to staff there help me purchase new Spider-Man.

Ordered a game online. Got an email an hour later saying my order had been cancelled. Drove out to store from 20 minutes away, and just grabbed the game off the shelf. Most likely no one even looked at the order, or if they did, didnt bother looking on the shelf.

Better priced than other locations.

Awesome and helpful employees

Some of the games dont work and need more staff to reduce wait time

Great customer service the best in the area

A girl with a buzzcut followed me around the store. Weirdness.

Brianna was very nice and helpful.

Last time I went there they were great informers and helped me out with everything I needed great customer service !

Do to Covid 19

They dont ask you if you want a membership like the rest at the end of a sale. 5 star for that reason

Very neat and nice people

Called to ask a question the guy said said he wasnt open yet I called at 1030 there Google map said they open at 9 wth

So I dont know who runs the store but they do not open at the time stated I waited 30mins for them to open it, plus called with no response this is sad

Knowledgeable staff and friendly

Is there any one ever going to answer this phone???? I called 15 times and it just rang and rang!!!

Great games and service

They rocked

Always awesome stuff in here

Friendly Staff, lots of swag. When you preorder sometimes you get free stuff !!

Good variety of games

Good people good store

Good costumer service

Service was great.

Its a ok place

Love it

Great place

I like it okay

Not very good customer service :(

Amazing.

Bought a controller.

Hell hole

👍🏾👍🏾👍🏾👍🏾

Good place, good variety and especially good prices

All the videos Games. Looking for the right place