Worst manager I have ever dealt with.. his name is Sean or Shawn.. 0 customer service skills, and attitude problem when asked 1 question... where is the part I drove 1.3 hours for that you said would be here when I arrived.. (waited 2.5 more hours and he then I was told the part was out of stock)

Advance Auto does NOT guarantee the parts they sell you. The guy working RECOMMENDED THE WRONG OIL FILTER for my car, so engine oil went ALL over my driveway, inside the engine bay, and made the check engine light come on.I brought it back, with the original filter to show it was the wrong size. He said there was nothing he could do because i didnt have the box the filter came in..... GO TO AUTOZONE....... WAY better service and knowledge

Wasnt bad... Although, I WAS surprised that they cant install the part after I bought it from them 🤔

ALWAYS HAVE WHAT U NEED OR CAN ORDER HAVE 24HRS

Id give 0 stars if it were an option.I ordered 11 items, of those items only 4 were usable (2 of which were bottles of antifreeze). The rest were missing or damaged.PKP0B3 - Qty 2 - Antifreeze - No issues noted10333 - Qty 1 - Radiator Cap - Missing215112 - Qty 1 - Fan Clutch - No issues noted58-506 - Qty 1 - Water Pump - Gasket torn431384 - Qty 1 - Radiator - Core crushed5060883 - Qty 1 - Belt - Missing89006 - Qty 1 - Idler Pulley - Missing35390 - Qty 1 - Thermostat Gasket - Missing999380A - Qty 1 - Tensioner - No issues noted5244-192 - Qty 1 - Thermostat - MissingI have literally spent hours on hold trying to get in touch with someone from customer service. Ive left voicemails for the next available customer service representative to call me back... 2 days ago... still no call. Ive sent emails and received one attempt to resolve the issue and that was an offer to submit a UPS claim on my behalf. Whoa. Dont go out of your way to submit a claim for me. Youre really doing me a favor there guy. After SEVERAL calls, literally hours spent on hold over those calls, voicemails, emails sent, calls to local stores, an in store visit to talk to someone locally... I finally got to talk to someone in customer service after being on hold for 52 minutes. I couldve already completed the repairs in the time Ive wasted trying to resolve this issue. I found out that the UPS claim that they went out of their way to do for me wasnt submitted. I was told that theyre really sorry (might as well follow that up with these are unprecedented times and were doing our best to keep our employees and customers safe because were all in this together - yeah right... I ordered this stuff online to keep everyone safe and avoid unnecessary travel and trips to the store to avoid exposing others or myself... I see how that worked out). People are out of work, spending money they cant afford to spend to fix cars that they cant afford to replace and this is what to expect. $500 spent for 2 gallons of antifreeze, a belt tensioner, and a fan clutch. The rest of the parts are damaged or missing. But hey, lets not forget the great lengths Advance Auto Parts went to by submitted that shipping claim on my behalf. They really went above and beyond. The good news is the claim should only take another 8 business days to reach a conclusion, which will require me to contact UPS, provide pictures, have the boxes prepared for UPS to pick up, etc. Then Ill have to wait however many additional days beyond that for Advance Auto Parts to provide me with the missing or damaged parts. Keep in mind I ordered these parts on April 8th, you know, trying to do my part to keep everyone safe. By the time this is resolved and I have the parts, were looking at a month. But hey, they did file that shipping claim for me. Good thing I dont rely on this vehicle to take my essential working self to work. But some people do. Overall, I give Advance Auto Parts 10/10 stars... for being totally worthless. I will never ever spend a single penny with that company ever again.

I love my neighborhood auto store. They are extremely helpful!

I have to replace I rear light 💡 and they did it for me that was awesome.

Nice customer service, and cashiers.

This is awesome advanced Auto its connected to the advance Auto Warehouse so they do all their distributing so they got a lot of stuff in there the manager was cool gave me a deal on four shots internet price and they offered a 25% discount on any gave me that too

Fast and friendly. The warehouse is nextdoor so they are the best place to go if you need parts today.

Knightdale Advance Auto is the BEST!!! if you want great service from staff and the managers I highly recommend thus store!

The worse sold me the wrong part than would not take it back, there were two other customers complaining about something else not a good place to do business

I struggle to understand how, with five people behind the counter, they are only able to help one person at a time. Waiting 15 minutes to pick up an online order seems a bit ridiculous.

Great staff and customer service

Everything indeed and very knowledgeable staff

They has the hose we need when others didnt

Quick courteous service. This retail location attached to their distribution warehouse.

Called Heather at the Millbrook Rd. store and she was super helpful. Once I got to the store to pick up the radiator I ordered she was again very helpful with all my questions.

Didnt have what I wanted

I came in today because my truck battery was failing. The first gentleman that helped me checked out my battery and confirmed that it needed to be replaced. I bought a new battery and Chris proceeded to start installing it for me, unfortunately the old bolt holding down the battery snapped off! Chris work for over an hour to try to remove the old battery and eventually his manager Junior came out. These guys did not let anything stop them, one of the staff even stayed late so that Junior could be out here working on my truck. Thanks to these guys hard work and diligence I have my new battery installed. I am super excited with the service I got here, first rate all around.

Plenty of store associates - Great customer service!

I have always had a great experience here. The staff are friendly and helpful, plus you can even order things online and pick them up here at the store. All around I would highly recommend.

Exelent

Where I get all my auto parts

Great service

I needed windshield wipers. I bought them, they instslled them. No biggie.

Helpful and knowledgeable. Quick in and out with the app on the phone, but the people there made it a good experience.

JR helped me out with exchanging a filter I bought from a different location, they gave me the wrong one. JR was awesome, great customer service and very knowledgeable. Will definitely come back to this location.

Warehouse is connected to store so they can get you anything in minutes. Good customer service.

Went there today to get a battery replaced. The gentleman “John” was super helpful, super friendly and very efficient! He took his time and replaced my battery. You don’t get customer service like this a lot anymore. Thanks, John! We’ll be back!!!

Had to visit the larger Advance Auto store on Millbrook, off of Capitol. It took the clerk a lot of searching but he found the needed cable fasteners to help rebuild my Honda Pilot. Nice people. Good service.

UPS pickup doesn’t seem organized.. waited for over 45 min and they still couldn’t find my package2 stars because employees were friendlyBut it’s not cool wasting 45 min of your day

Im giving 3 stars because I only needed to top off antifreeze and still had to buy a lifetime supply. I noticed that they service vehicles. Why wouldnt you do an old lady a solid and top it off, offer assistance. Poor customer service. Wont be going back

Good 👍

They looked up the size of my wipers and installed them.

Not bad. Was a bit disappointed that they couldnt come out to my car and check my codes because check engine light was on. Said it was because of COVID-19, although I fail to see how plugging in machine only they handle without having to actually get in the car increases their risk, but whatever. They let me use their machine to do it myself, which was ok since Ive used one before, but it was different from the one I had and never could figure out how to use it properly. Somehow managed to get the codes read. O2 sensor (of course). Just sort of average experience.

Very nice people 👍. Excellent attentionVery fast cervice.

Quick and knowledgeable service.

The best place overall for parts, cleaners, accessories, etc. Same or slightly higher than online, but I cant replace hands-on advice and simply grabbing what I need.

More employees walking around the store right now then customers. Still have a line with nobody being helped. Horrible service here. Just go down the road to another advance for service

I want to say thank you to Elia. He took the time to search through numerous catalogs and websites to find parts I needed. He worked with me through the issue until a resolution was met. He offered great advice and excellent customer service ! Thank you

If you are an over the rode driver delivering here make sure you have appointment. It is not fcfs as u may be told. I had to wait 7am to 9am the next day to unload.

My Husband Love this place, He says They have the best prices for the merchandise. Try it for Yourself.

I had a great experience at this location! I was helped by Jesse. He was friendly and down to earth and made my potentially stressful morning a breeze!

There prices are to high and there service sux!

My Go to place for when I need something for the truck..Unfortunately, lately Ive been there a lot.. But! This gives me a better opportunity to tell you what Ive experienced#1 the staff is always courteous and theyll look up parts for you Im a heartbeat, to ensure you get the right one.#2 military discount makes it worth my time to walk in and see what upgrades I want to pick up.#3 theres usually a store real close by when I need one.So, if one store doesnt have the part I need, theyll have it shipped to the store. Or, because Im impatient and want it now, theyll look it up and tell me what store to go to and call that store to tell them Im on my way.

Chris B AND JR are Awesome, helped with my car needs.

If I could give zero stars I would. This place sells you bad refurbished parts. This is the 2nd time this has happened so I thought I would leave a review. 1st I bought an alternator from them and a few months later the alternator went bad and I had to get another one. NOW I bought calipers from them and had to take my car to the dealership because something wasn’t right. Turns out they sold me a bad caliper!!!!! Avoid buying parts from here!!!! Whoever refurbishes these parts have no idea what they’re doing!!!!

Plenty of staff on hand to answer questions. This location also holds pretty much all the parts in the back warehouse for several locations so they have what you need. I saw one employee help a customer find a part late at night for over 20 minutes searching through several catalogs.

Matt was friendly and helpful made my trip easy and fast.

I am 70 years young and have been working on cars and trucks most of my life. While occasionally I have had to rely on other mechanics to solve my problems, I have always taken a small bit of pride with a bucket full of humility, for the work I have accomplished over these many years. When I decided to go to Advance to buy parts I was drawn there by a discount you offered, not really thinking about becoming a devoted fan. What made me to become one, you may ask ? Well, when I called the store in Collierville, Tenn., and talked to your representative, Melissa, I was impressed by her knowledge and confidence in answering my questions. It took a few days before I was able to pick my parts up and when they did come in Melissa called me, with her pleasant voice and asked when did I want to come in. Over the course of this past week I have been there several times to pick up additional parts and to order other parts. While I did not talk to Melissa every time your other associates there were always quick to step up to the plate. I could tell several were new hires, but there were always other associates of a higher knowledge, standing by to assist. I pray all of your new hires will be as thoughtful, quick to smile, have sincere enthusiasm, seeking to gain knowledge and a desire to please the customers as Melissa did me. She is a stellar star in your organization and a prize to maintain. Just a small note, I have never acknowledge any other parts store as I have yours. Larry Sitzes

Great prices, quality parts and friendly staff.

Horrible customer service.... i thought very highly of this company in the past. Ive spent hundreds of dollars too. If it wasnt for us customers there would be no ADVANCE AUTO PARTS. THEYVE lied, confused about warranties on there products and definitely not for customers satisfaction, when there at fault. So i will be complaining to BBB SINCE REPRESENTIVES ALWAYS CLAIM THERE SUPERVISORS OR MANGERS NOT AVAILABLE. Which is another lie. BBB WILL GET AHOLD TO THE APPROPRIATE HEAD HONCHO.

They pay me attention. Assist me with picking up supplies including checking and replacing my car battery. The area is clean with large area and friendly faces

My check engine light came on yesterday suddenly while driving. I checked my gas cap first thing, then took to here so they could get the code for me. It was a atypical code that came up, so the service person went back inside, looked up the code, then Googled it to find out exactly what the issue was. He also printed it for me and found a co-worker that was more familiar with rare codes like mine. They gave me a few simple checks to do myself and told me to come back if I needed anymore help. Probably the best experience Ive had and first time Ive had to have someone look a code up for me. Very appreciative for the help and great service. Because of this, whenever I need something, theyll be my first stop now.

Not impressed with the counter sales people at all. I worked at OReilly auto parts a few years. The service is low quality at the location and the dress code must be all together absent to say the least for the employees. I waited patiently and watched watched the way they handled phone calls and the counter sales and like I have said it seems very lacking.

Great service always from such friendly people. Bought windshield wipers with their help and then they installed them on my car.

These people were NICE

Always great service

Take forever to pull parts. I called ahead for a sensor, asked them to pull it. I got there a half hour later, and they hadnt pulled it.It took them almost 45 minutes to get a TPMS sensor they had in stock, meanwhile 3 other people that came in after I did had already gotten their parts, paid, and left.

Ordered parts on line for store pickup. One part had been owned, so they went out of their way to go get a new part in 10 min rather than have me wait 30 min till someone brought it over.

Excellent had to order on line to get sale price

They always have the parts I need in stock. Very helpful staff.

When this was a carquest it was the place to get the best parts in Raleigh. Now that advance Auto bought it they have the worst parts and they have to pull them from wearhouse and they always pull the wrong part. I told myself not to do business with AutoZone but now I have no choice.

As always, the Best customer experience. Lucy is awesome!

Very knowledgeable employees.

Had what I needed. People were helpful but not super friendly. It was busy.

Very nice customer service. Knowledgeable staff. Wide selection.

I had a delivery at CarQuest in Raleigh.I arrived at 9:30 a.m. and did not leave until 12 noon. They were extremely slow! They did not have floor space to offload the product and Stage it on the floor. They had to take each pallet to the back of the warehouse and stage in the racks as they pulled it off the truck. The forklift driver acted as if he were scared to drive the forklift into the trailer because the ramp was sitting a little high on the lip of the trailer.. SMDH!

Pathetic corporation. Just ordered brake pads and brake caliper lube and they were out of the brake pads so they just sent me the lube. Use common sense, without brake pads I do not need brake caliper lube! I have had three problems with them in the last 4 years (every wills dealing Ive had) and neverwill do business with them again! I dont know why I gave them another chance.

Prices are elevated, primarily because they carry most inventory on-site. Staff is helpful.

Very helpful and informative. They let you know whats best for your vehicle.

The staff was friendly and knowledgeable. One even came out to help me diagnose my air conditioning problem so I wouldnt spend money on things I didnt need.

I have good luck with these guys. Usually they have my part in stock and I have an old bimmer. Bought a window regulator that was defective, and took it right back and gave me a new one. they had plenty in stock. Usually they know what they are talking about, and tend to be friendly and prompt in taking care of me.

Friendly service and the parts you need.

Best place in town to get parts. Ive been coming here for years and never had a problem.

The best place to buy tools and part for my truck I recommend.

No problems whatsoever. Friendly merchants. In-and-out in 2 minutes.

Very knowledgeable and helpful

Super friendly counter help located apart of what other stores and got it to me quickly

This is the best parts store ever

Got a battery off shelf year old already didnt last much past warranty 90 days surprise . Was on trickle charge during off season completely dead cells . Guys at store tried to help union rd west seneca ny but corporate hand ties them from taking care of customers. If you dont trust the judgement of your front line managers what is the real problem mmmm makes you think training is not there or upper management needs to empower the people that work with the public. Tried on line chat with no reply then asked how chat was really poor system. Its a learning experiance .peop,e are extremely nice and really want to help you and most other products that i have bought in the past have been satisfactory until today. There are 2 other parts stores within 3 miles from my house this was the closest but will not be my 1st choice anymore . Looks like i will drive right by it to go to the competition due to a 141.00 sale . Would of made that back in no time if allowed the manager to take care of issues. Thanks for the past service and people at store shame you dont trust them ....your company is only as good as your people you need to learn to empower your management staff to know true customer service. I have been in service for over 25 years cant believe this .will buy elsewere .

Its ok. Customer service could be better. No one even acknowledged me.

Slow service and cashiers are not personable at all

I needed a hard to find battery for my 2001 diesel Jetta, the store not only had it in stock but Malcom even spent 30 min putting it in for me right there in the parking lot. Id forgotten to ask for a replacement turn signal and he hooked me up with that as well. Fair prices and excellent customer service at this store.

Large selection of parts in store and friendly, hard working staff makes this a 5 star for me

Dude at the register was very helpful

This place is great. Staff knows what their doing and helps as much as possible.

Tight spot for delivering, very unorganized, no floor space for coming in products. receiving 8-1.

Nice selection.

I tried to apply on their website for a job position. I received an error.An error has occurred that has prevented your request from completing. Please verify your input and try again. If this error persists, please contact the web sites support group for assistance.My progress on the application never got saved and everything was lossed.

Great service, wonderful pro services. Just remodeled and looks wonderful.

Helpful and knowledgeable staff. Store had what I needed.

Awesome Personnel and Customer Relations.

Got in & out quickly... Had just what I needed!

Great and helpfully staff

Always have what I need!

Difficult to get in and out of this location. Once inside they are friendly enough but it seems to take forever to complete a transaction.

Exceptional Service. This is my store

Good store. Had what I needed.