Had the best car buying experience because of our sales rep Chris Wasz. He worked with us on every step and made the process very easy. The most honest sales person I’ve encountered. I’ll recommend this dealership to anyone looking to buy cars.

We had a great experience due to our sales rep Shaleace Hayes. She was very friendly, knowledgeable, got to know all about us and provided the vehicle we needed in our lives. Shaleace impressed us so much that we purchased 2 vehicles from her in the last couple of months. We will continue to be loyal customers and recommend friends/family members to make their purchases with Shaleace as well.

I had a wonderful experience at Southern States Mazda. I needed to buy a new car and had a pretty tight budget. Lewis and Patrick were extremely helpful and worked with me to make sure my needs were met! I was able to quickly buy a 2019 CX-3. They worked with my schedule to help make the process painless and easy. It was such a great experience and I am so thankful for Lewis and Patrick’s help!

We began searching for a new SUV 2 months ago and reached out to all 3 Mazda dealers in the area. They all responded and we felt no pressure from any of them, definitely not what were use to. However, Southern States was the only dealer that had a new Mazda CX-9 for us to test drive. Theyre very hard to find unless you speak to the right dealer apparently. Southern States was that dealer. They always had inventory when others did not.We had to delay our purchase by a couple months, but Shannon and Patrick (sales manager) were very understanding and patient with the unexpected delay. They kept checking in on occasion but I never felt like I was being pressured or nagged, they were simply keeping the contact going, whereas the other dealers didnt really do that.Two weeks before we planned on purchasing, I texted the sales manager Patrick exactly what we wanted. Within a day, hes sending me specs for the exact vehicle we requested and said it was arriving within a few days. So that weekend we got to see what would become our new CX-9, fresh off the truck and still covered in protective plastic. They worked with us, we put down a small deposit, and they held the vehicle for 2 weeks until our funds were available. 2 weeks!!! Now this may not seem like a big deal, but when cars are selling the same day they arrive, especially the CX-9 as we came to learn, I know they could have easily sold that right away. Yet they held it for us knowing we were good for our word and serious buyers.So yesterday we finally purchased our car. It was by far the easiest car buying experience and again, we never felt any pressure whatsoever. We haggled for 5 mins before agreeing on a cost that would work with our budget, we signed the paperwork easily and then we were given a thorough walk-thru of all the cool features of the car. They even helped us get our phones connected and showed us how to use the app. We left knowing so much more than our research and previous test driving experiences had taught us.Thank you to Shannon (our salesman), Patrick (sales manager), and Shaleace (our walk-through/setup rep) for making this such a great experience. Well definitely be recommending Southern States Mazda to everyone.

I went in a guest and came out a member of the family. With a brand new cx30 as the cherry on top. Everyone I met was friendly and helpful, and you can expect anyone on the team to go above and beyond for you to get you what you’re looking for.

I had the most incredible experience purchasing my first brand new car! I highly recommend asking Corey Clark to assist you in the sales process. Corey is knowledgeable, his delivery of information is very detailed when helping you with the decision process. He pays close attention to your needs and wants. He will go above and beyond to meet your expectations. I left the dealership extremely happy and confident with the overall process. I highly recommend the Southern States Mazda of Raleigh.Thank you, Corey Clark, for such an incredible experience.

Great car buying experience due to very knowledgeable and professional, yet personable service from the sales team! Lewis and Patrick patiently answered my questions and didnt rush me through the process. They offered a large selection and gave me a GREAT deal!

Great dealership. Terry took great care of my mom .

Great experience purchasing a vehicle at this location. Mr. Lewis Hunter helped me from the moment I arrived at this location and made the car buying process super easy and relaxing. The entire staff was welcoming, friendly, and professional throughout. Mr. Hunter walked me through every feature and detail of the vehicle which I greatly appreciated. I would recommend anyone looking to purchase their next vehicle to go here.Thank you team at Southern Sates Mazda of Raleigh!

Mr. Corey Clark is a master at his craft, and the best salesman I ever worked with! He is an amazing, knowledgeable, and particularly thorough professional. I was very impressed by Corey’s unique personal touch, inspiring long-term trusted networking I am honored to share. He delivered services far beyond my expectations and he has unreservedly earned my highest recommendation. He deserves way more than 5 stars.

Had an amazing experience purchasing a new car! I strongly suggest asking for, Lewis Hunter to assist you in the sales process. Lewis is knowledgeable and discussed all options and detailed information needed to make the decision.I’m extremely happy with the overall process and would highly recommend Southern States Mazda of Raleigh.Thank you, Lewis and Patrick!!

I just purchased my first car through Southern States Mazda with the help of Corey Clark. He was an amazing, helpful, and kind person. And genuinely cared about what you wanted in a car. Corey was understanding and super knowledgeable. I would recommend Southern States Mazda to anyone looking to purchase a new vehicle and I cannot recommend working with Corey Clark enough!!!

My girlfriend and I purchased a vehicle from Southern States earlier this week, and I cannot tell you how happy we were with their service. From the attentiveness of our salesman, Rodney, to the negotiations with Patrick, the sales manager, Southern States made the entire car buying process relatively painless, efficient, and most importantly fair. When it comes time to purchase another vehicle, I highly recommend visiting them for an honest and friendly dealership experience.

I highly recommend sales representative Abe Kline. Abe was very knowledgeable and helpful with all the questions I had with various features of the car. Abe did not try to pressure me into any deals but helped me with all the information that I needed to make the right decision. He was patient and kind, and I really enjoyed working with him. I would definitely recommend Abe to my friends and family who are looking for Mazda.

Went in because my keyfob wasnt working right. Chris was really helpful in explaining it was likely a bad battery in the fob i just replaced. Amazing service, atmosphere, and straight forward. Will surely be back.

My husband and I purchased a Carbon Edition CX-5 here at Southern States Mazda this past week. We met Cory about 2 weeks before the purchase. He was very nice to work with. He wasn’t pushy to all, patient and listened to what we wanted. Initially, Southern States did not have the Carbon Edition available but Cory told us he would give us a call as soon as one came in…which is exactly what he did the following week. He took great care of us and we are very satisfied with our Carby B (our nickname for our Carbon Edition)! Thank you Cory! If you are looking for a Mazda, please go see Cory at Southern States! Happy Car Shopping y’all!

We drove from Charlotte to Raleigh and purchased our Mazda CX-30 through Chris W. It was the best (and easiest) car-buying experience we’ve had. While I was accepting quotes from North/South Carolina dealers, Chris maintained contact with me and provided helpful information, looking out for my best interest even before we committed to using Southern States Mazda of Raleigh. Ultimately, Chris found the car I was looking for at thousands less than the competition. Thank you Chris (and Amber) and Southern States Mazda for an all-around excellent car-buying experience.

We had a great experience at Southern States Mazda. Chris went above and beyond to help my wife and I out to ensure we would get the car we wanted. I would highly recommend this dealership to anyone.

Haven’t bought a car here but did get it serviced, all the employees at the service center were amazing. Very friendly and super helpful- great job guys!

Easy and painless. Fantastic customer service. Theres a lot of great things about this place. Abe was our salesman and he was extremely professional and friendly. No pressure and very understanding. He worked with us and we got the deal we wanted. Ill be back! (Hopefully not too soon.)

Just moved to Raleigh and went here for a routine service. Made an appt and planned to wait. Service was running behind- no problem, I’ll get a ride home and come back later. 3.5 hours later, I called to see what was going on, and my car was finally about finished. Fine, everyone has a bad day every now and then.Couple days later, I got a low washer fluid warning, meaning they didn’t fill it up (pretty routine with a service everywhere else I’ve gone). Again, not a huge issue. I called a couple times when I was in the neighborhood to see if I could swing by and get some washer fluid, and on three attempts, no one answered the service phone. I get that you have bad days, but I’ll probably try the dealer in Cary next time.

Shaleace was absolutely amazing throughout the buying process of my new Mazda. She answered every question and went above and beyond to make sure I was satisfied. I would highly recommend her and will be back in a few years.

Shaleace is the best sales person that I have met in a long time. I felt that she focuses on costumer satisfaction rather than on her own interests. She will help you patiently find YOUR perfect car match without putting any pressure on you or without using any aggressive sales techniques. She is warm and that is the kind of connection that you will find in her. 100 stars for Shaleace!

One star only because you can’t give them zero. The saga: I made an 8:40AM appointment for recall work to be completed, dropped the vehicle off at 8:30AM and was told the repair would take a couple hours. I told the fellow I would be back at 11:00AM and he said that would be good. Arrived at 11:00AM and was told by a different service person that the car was not done and it would be another three hours. I asked what was the point of making an appointment if they were not going to work on it when I dropped it off. Response “It’s a long repair, but if you like you can take it and bring it back later”. Based on the “you can take it and bring it back later” comment, I suspect they had not even started the repair. If you want to be jerk around and have your time waisted, then the Southern States Mazda Repair Center is the place for you, personally I will never set foot on the property again (not that they care). Repair was finally completed at 3:00PM, SIX AND A HALF HOURS!

Really great experience! They provide lowest quote over all other dealership. And thanks Abe and Brad helping me handle soo many problems during the purchase process. Highly recommended if you want a gorgeous cx5! :)

Amazing experience. I highly recommend this dealership. Our sales person was awesome, fun, exciting, friendly and not pushy at all. Got my wife in the car she needed for the price we needed. I will return and will purchase another car from them.Thanks for the experience.

I recently purchased a CX5 from Chris Wasz and I couldnt be happier with my new vehicle and the excellent customer service. Chris is extremely professional, knowledgeable and very friendly! He took time with me to make sure I was getting exactly what I wanted. He is very personable and it was a pleasure to work with him!

The staff is friendly and very knowledgeable. When I get my oil change, Im told and 1-hour wait (I think thats standard), but I always get out before my hour is up (with in 30 - 45 minutes). Always clean, and spacious.

The sales people is very friendly. Shaleace Hayes really helpful and patient with me. She always had a smile and a pleasant demeanor. Kudos to her.

They worked really quickly on my limited schedule and were very accommodating. I appreciate the fast and quality work on my car

Shaleace was amazing! Thank you for all your help when we bought our new Mazda! I very much appreciate it!

The manager of the repair area was great. She kept me informed of what was happening and the issue I had was resolved!

Working with Southern States Mazda of Raleigh was a breeze! It was no-nonsense come in and get my car. They were able to beat a price that I brought in from another Mazda dealership and were so friendly during the process. Im glad I was able to walk away with a brand new CX-5 Carbon Edition and will definitely be back in the future!

Was told work would take 2 hours. I told them I would have to leave for an appointment so we moved the appointment up by 30 minutes just to be safe. I had three conversations with them about my deadline. After 2.5 hours I was told it would be another hour. I will never come back again.

Last week was my last time visiting this place since I am moving out of state. But I’ve used this location for the past 4 years for my 2 CX-5s and always had amazing services so wanted to share it!! Last week when I was there for my maintenance, there was this old Korean man( he told me he was Korean) waiting as well. He couldn’t speak English well, so he was using his phone for translation. When he was talking to a male staff, he seemed little confused and frustrated but the staff was super professional, patient, and nice to him. I believe the staff’s name is Casanova, he also took care of me and was super nice!! Thank you for taking care of my cars for the past 4 years!!

Thanks so much to Shaleace for all the help when purchasing our new CX-5. Very informative and helpful explaining all the features.

I had to have my car emergency serviced before a road tip at this dealer for the first time and everyone was so nice, helpful, quick, and I paid a great price for the work that was done. Will definitely be back! I didn’t catch the names of the 2 girls in the Service Dept, but they were both so kind and friendly and it was just overall a great experience (unlike other dealers I’ve been to).

Great experience purchasing a new car! I highly recommend asking for Corey to help you in the sales process. He made the experience simple and very quick. He gave us all the information we needed to make the decision without any of that usual salesperson pressure.

A motto I learned from a former boss is to always make sure people leave feeling better than when they arrived. And that’s exactly what my experience has been with Southern States Mazda. Starting with the first call asking about their sales department hours. Everyone is polite, personable and very helpful. Abe was extremely knowledgeable in Mazda products as well as the dealership. He kept my requests in mind and helped me select the perfect car that fit me - without any pressure! Financing and paperwork has never been so easy and fast! I felt sure I would be there all day but that wasn’t the case. I left with the perfect car at the price I wanted and with new friends! I went back yesterday to pick up my license plate and an accessory for my car and felt like I was right at home! They went way above and beyond to make sure everything was perfect.

I brought my 2016 Hyundai Santa Fe because it continued to cut off. Stefanie helped me contact Hyundai corporate office. We found out the entire engine was covered under warranty. My engine was replaced!! Ariel was awesome to work with and answered my questions. Thank you. (Cant remember the Tech name) but he worked fast to get me back on road.

I purchased a 2021 Mazda CX-5 from Southern States Mazda on April 14 and couldn’t be happier with the entire process. I’m a very methodical person and take a long time to make a big decision like this - Lewis and Patrick were extremely patient with me over the few weeks (and more than just a few questions) between my first visit and signing the paperwork. I never felt pressured and truly felt like they were trying to help find the right vehicle and the right price for me. On top of that, Lewis spent at least half an hour walking me through all of the new gadgetry on my new car, as I was coming from an older vehicle that had none of those features. Any questions I’ve had after the fact have also been answered.Long story short, I’m extremely happy with the service I received and would recommend them to anyone looking for a new purchase, especially if you have questions or aren’t sure exactly what you’re looking for. 5/5.

Shaleace was egar to show me different option and encouraged me to drive several cars. She also allowed me to come every monday until I learned my new car. Go see Shaleace for your next car purchase

Good job . Time of wait was 2.5 hrs which is a little more than anticipated but that could be because I scheduled in middle of lunch hour

Shaleace from Southern States Mazda was a Rock Star!I have to say that this was one of the best buying experiences Ive ever had.I called the Cary And Goldsboro dealerships earlier in the day Because they had the color(s)of the Mazda 6 that I wanted, Now I will admit it was a busy Saturday but I didnt get responses quick enough(90 minutes) from both of those so I called the Raleigh dealership.Im gonna make a real long story short... Shaleace is the reason Im driving a 2021 Mazda6 right now.I called the dealership I got lucky she answered, told her exactly what I wanted and we discussed down payment /options/trade-in etc...all that stuff over the phone, she said shed get right back to me and thats where I was left with the other 2 dealerships earlier in the day well she got back to me in 20 minutes and an hour later I was sitting in the car and she was going over how to hook up my phone and 20 minutes later I was on my way home with my new Mazda.Thank you Shaleace and Southern States Mazda!

I had everything in order to buy a car and they disregarded my commitment (updated the salesperson every day for a whole week) to getting the car and sold it a day before I had everything ready. Glad I didnt cancel my insurance for the car I have now. Will never recommend or come back to this establishment again and neither should anyone else.

Southern States Hyundai just has outstanding service, its always a pleasure to deal with this establishment.

A great experience, from the email query, through the car review and into financing I had confidence in the Mazda team. Ciara, Rodney, Patrick and Brad made buying a Mazda easy and pressure free. Very professional and spirited people! If you need a vehicle youll do right by making sure you at least ride by Southern States Mazda of Raleigh to see what their team will do for you!

Shaleace was very pleasant and helpful! Made my car buying experience very smooth!

Shout out to Corey Clark @southerstatesmazda! I bought a Mazda crv from Corey just a few short weeks ago. The service was AMAZING! He is very knowledgeable and patient and kind. I feel like the team at Mazda really works as a team and they all look out for each others customers to make sure they have everything they need while the are waiting for the transaction to be completed. When I bought the car it was supposed to have 2 key fabs and there was only one. No problem! Corey said to call him for an appointment and they will take care of it for me. Yesterday after a crazy day I work, I called Corey about 7 pm. Of course the parts department was closed so Corey had my number and said he would call me 1st thing in the morning and sure enough, he did! He set up the appointment for me for today and even came to check on me while I was waiting! Hes a man of his word, I have a beautiful new vehicle and a smile on my face!! Thank you Corey and Pat and Team Mazda! You rock! Ill be back!! Best, Tricia

I called around to 3 different Mazda dealerships and Southern States blew us away with the amazing deal we got. They don’t offer the free food and snacks and state of the art building or free oil changes but they can give those savings up front to you. Corey, Patrick, Chris, and Brad... every associate we encountered was really just tremendous and my wife LOVES her new CX-5. Such a gorgeous vehicle. If you’re looking for an exquisite fun vehicle to drive, give them a call. Worth the trip!

Shaleace was awesome and super caring while selling my mom a car!

I had the pleasure of working with Rodney! He was very nice and professional, he helped me and did everything he could to get me a great deal on a 2021 Mazda. Really happy with my experience.

Awesome experience, Rodney Williams did a great job in easing the process. This was my wife’s first ever brand new vehicle purchase and it went super smooth. With all the high tech features in new cars today Rodney took the time to show my wife how to use it all. He patiently answered all our questions even after the sale was finalized. I do highly recommend this dealership and if you do go there definitely ask for Rodney Williams. #2020MazdaCX5Signature #zoomzoom

My experience at Southern States Mazda was fantastic. I shopped around every other dealership in the area and the deal they offered was by far the best. Lexi was extremely friendly and knowledgeable. She walked me through the entire process, got me the deal I wanted and now Im enjoying my 2020 Mazda6 at a price that seemed too good to be true!

I already bought second Mazda in Southern States Mazda. The best Mazda dealership. Kind and knowledgeable people are working in here. Special thanks to Abe. He spent a lot of time with us to explain about new technology in Mazda CX30 2021Highly recommended Southern States Mazda of Raleigh

I absolutely love this team at Southern States Mazda! We bought our 4th car today and they always take excellent care of us. I wont go to any other Mazda Dealership. Theyve got a customer for life!

Abe was so patient and so kind! I had a million questions, and he helped me find an answer to each and every one. Got me an incredible deal! Pat was also so reassuring and helpful. I can’t imagine having a better experience!

10/10 recommend buying a car from Southern States Mazda - particularly from Corey. He was so informative from the beginning and never pushy. He worked diligently to find me the precise car I wanted and was always more interested in my happiness than completing the sale. He was also always available and stayed in touch with me while the car I chose was being sent from another location. Definitely recommend buying a car from him!

By far one of the most pleasant car buying experiences that I have had. Shaleace is a rock star - she was diligent and had great follow up and follow through. The purchase process and the paperwork was very smooth and they continue to exceed my expectations.

I bought my car two years ago from southern states Mazda. They have the best service all the way around. The last two years they have serviced my Mazda3 Sport 5 door hatchback. Their service is impeccable! I took my car in yesterday after setting up an appointment with their service rep Bryant. As soon as I arrived, I did not have to wait, he prepped all the paperwork and I waited in their spacious waiting area with social distancing. Surprisingly, less than a half hour he let me know the service I was requesting was not necessary at the time and could be done six months later. It was so nice to have a service person upfront and honest and not taking advantage of a customer. He also explained the entire maintenance inspection for my car. It was such a pleasure knowing I can rest assured I will be seeing him again in December. Just a little FYI, two years ago, I did a review about southern states Mazda with a five star rating after purchasing my new vehicle there😊

Cameron is great and patient. Thanks to him and David, I got my Mazda3 at a great price. But be careful when you want to finance the car with them. The APR they give might not be good.

Corey Clark is a great salesman. He let me take my time to look around without pressuring me for a sale. He told me about all the options that there are. I did not chose the same model that I test drove, but I am muncher happier with the model I got. They are great here. I would encourage anyone to get a vehicle here. Before I left he showed me somethings on the car, took me to the service department and introduced me to the service team. Every one was great.

I had a great experience with Chris Wasz and Patrick Gomes. They did everything in their power to ensure I got the vehicle I wanted. Even let me take a vehicle home for the night to think about whether it was right for me. Highly recommend this dealership!

Omg! This is my first big girl purchase and I can say I honestly have been taking care of in the most professional and caring way. Shout out to Brad and Shaleace for getting me in my 2021 Mazda CX-9!!!!!!

We have never had such a smooth and seamless car shopping experience, and it was all thanks to Shaleace! She helped us identify and provide a really amazing package so we could lease a new CX9 from Mazda Raleigh. Throughout the process she was very professional and very quick to respond to our questions via phone, email or text. We didnt even have to leave our home and with two young kids that was such a nice service. She drove the new car to our home and drove away our trade in! They definitely did their best to get me the best deal which is why we ended up leasing from them. Looking forward to leasing from her again in 3 years :)

Southern states was great. Our salesman was even better! Thanks Abe! We love the vehicle. They worked with us to get a fair price with no hassle. Highly recommend this group!

Summary - there is another Mazda dealership 15 minutes from this one - save yourself and go there.One year and one month after buying a new CX-5 from Southern States Mazda I finally was able to trade in the vehicle and so it seems like it is time to write a review. Our experience at Southern States started well with the sales women taking time to take me through different Mazda models to find out which one was right for me. After of hours being there and trying to make the numbers work I was told they found the perfect car for me - in my price range with everything I am looking for. In the end they ended up selling me the base model for full price. It was a classic bait and switch and everything you would expect from a sleezy dealership. However, I take full responsibility for not walking away that night and reading the fine print a little closer. The problem came in the following days where my interactions with the sales manager Patrick Gomes. Patrick talked down to me, my husband, and even his own staff. He was passive aggressive and incredibly disrespectful. Buying a new car is a huge investment and in the least you deserve some respect. Patrick Gomes is unable to give that to you - go elsewhere. The GM & the sales women did attempt to make the situation right - which is why the review is 2 stars and not 1. I promise there are place in Raleigh/Cary that will give you a better deal and treat you with more respect. Go there.

I came into Southern States Mazda knowing what I wanted and the process was smooth and enjoyable. Patrick quoted a price to me over the phone before I came in and I never once felt pressured to make a decision or look into other options. Everything was very straightforward and Corey who worked with me was excellent. He was very professional and supportive, but was also very personable. He has been in the car business for more than a decade and he is obviously very knowledgeable. He put me at ease and made me feel confident in my decision while also working diligently to move me through the process as efficiently as possible. I am always wary of the car buying process, but this was the easiest it has ever been. I also appreciated the efforts they made with social distancing given the current circumstances. Check them out and ask for Corey, he was truly wonderful.

I had a great experience when buying a 2020 Mazda6 from Southern States where I worked with Michaela. All my questions were answered promptly when asked in person, via email or text. I also never felt pushed or pressured into making a quick decision or anything like that. I feel I got a fair price as well. This is not our first Mazda from Southern States, so we already know that any issues in the future should be addressed to satisfaction.

Had the best experience purchasing a car today with Abe! He had all the paperwork ready before I got there and had a pleasant experience with Brad finalizing the paperwork. Highly recommend working with this team and dealership to experience a pleasant car buying experience!

My husband David and I could not be more pleased with the service we received at Southern States! We had been looking for a used van for a few weeks and the We are here to please type of service we received at Southern States FAR exceeded that of any other dealer we visited. We worked with Stephen Jenkins and would highly recommend him and will be sending all of our friends his way. He was quick to respond and answer my questions about the vehicle I was interested in. After we had test drove the vehicle and had questions about services that had been performed on it in the past, Stephen immediately took the vehicle over to have those things examined by the mechanic and then quickly returned to answer our questions. The timing belt was due for changing and they said they would take care of it and didnt increase the price, even gave us a discount on the vehicle. Another dealer we had visited refused to even discount the vehicle price needed for this repair even though it was way past due. I could go on, but just take my word for it, the service you will receive here is incredible. We will be coming here first next time we are needing a vehicle. Thank you Stephen Jenkins and Southern States!!

I want to thank Southern States Mazda for making the purchase of my 2nd Mazda so easy! The real thanks goes to the General Manager, Patrick, and my sales agent, Shaleace 😊 Within less than 4 hours I went from a 2019 CX3 to a 2021 CX30 with everything I wanted and at the right price. Im loving the Android technology too! Thanks for working together to make this deal happen for me. You guys are just awesome 👍🏼😊

My experience at southern states has been outstanding. The customers service provided by Terry McLean was over and beyond our expectations and he did exactly what he said he would do for us. If we are ever in need of a new car our first call will be to Terry. We are so thankful to him for all of his generosity. I love my new Nissan kicks !!!

Communicated by email with sales person very smoothly. Was told to make an appointment to complete sale. Made one one for 2 days later. Sales person asked for drivers license and insurance information so he could have paper work ready for us. Was excited how easy it had all been. Arrived at 2:45 for 3:00 appointment and was told he would be with us when he finished with current customer and we should sit in lounge area. Sat unattended for 1 hour and 15 minutes. Was brought keys and told I was required to take a test drive and should take my time. On returning asked another sales person could they complete paper work. Was told no original sales guy needed to. Asked him a question about a feature on car and could he show/ explain it to us while we waited. Was told no, original sales person would do that when he was done with his other customer. The person whose help I requested then stood by the window looking out for the next 15 minutes . I approached again to ask time line for starting our 3:00 appointment - now 4:40 and could not get an answer. Original sales person then came to apologize for the wait. I questioned why we were waiting. We were paying cash and paperwork was supposedly already prepared. He said we were waiting for the finance officer / business center. I reiterated we did not need financing. He went to general manager who came out to speak to us. Told us we had to wait to see a particular person and that they were very busy. I said but we had an appointment. He said they had been unexpectedly busy that day with walk ins. At this point I have to admit I raised my voice in frustration. He told sales person to refund our deposit cause he did not want to do business with us. Let me add we drove 1 hour 40 minutes to come to dealership for this scheduled appointment. Never seen customer service like this. Hate that I wasted so much time being patient. I took refund and left. Will pay whatever I have to somewhere else. Will never give this dealership a dime. If they had just told us when we arrived it’s going to be a couple hours, We are so sorry could you come back at this time I would have been fine. But to give no information and just expect us to sit in the showroom and wait endlessly is ridiculous. Another customer was waiting said he had been there since noon. God bless him he kept waiting even though had been there over 4 1/2 hours. Take your hard earned dollars elsewhere. They lost a sale but I lost 1/2 a day with no compensation . Would give 0 stars if I could

Communication with the Collision Shop was excellent. While I had to wait a while for the physical work to be done, once it started the work was completed quickly.The work looks great. I think it is better than the original.The only reason this is 3 star, is that in this time of COVID and with signs posted for all to wear masks, there was at least one person not wearing one. He was the person interfacing with me.Dont expect your customers to do what is posted when apparently employees dont follow guidelines. This is for the wellness and respect of everyone.

Brendan, Patrick, and Brad did an absolutely phenomenal job helping me find the best vehicle for me. I was very pleased with how everything worked out. They were respectful and answered all my questions thoroughly and honestly. I would absolutely work with them again. Thank you guys!

Southern Sates Mazda has been my dealership for Mazdas for the family for nearly 25 years and the reason is simple -- 3 Ps - Product, Price & People. I truly believe that Mazda sells the best product at the right price point and Consumer Reports confirmed it- Mazda ranked #1 amongst all Car Manufacturers in 2021. The final criteria is people - and to me, the staff at Southern States Mazda has always been top notch. Management has changed over the years (maybe Im getting older too) but the one constant has always been good people. Just purchased a new CX-9 with the help of both Chris Wasz and Patrick Gomes. The whole process was super smooth as expected. If youre looking for Mazda - look no further! Zoom Zoom..

This is the third vehicle I have had repaired at Southern States Collision Center over the span of 7 years. Each time I have been very happy with the results. They have consistently fixed my vehicles right the first time, and stayed within budget. Fit, finish, and color all perfectly matched. I would highly recommend them.

After a recent fender ding, I took my car to a body shop and was quoted almost $700 to repair a fist sized ding on my passenger front bumper. I went to Southern States and asked for a quote for the same repair, which came in 18% less. Then an amazing thing happened… The representative told me that possibly they could heat up the plastic bumper cover and bend it out with their hands. It might not be perfect, but it would not be nearly as noticeable nor nearly as expensive to fix. I set the appointment which was estimated at $50 for one hour of work. When I showed up on the appointed day, it took 25 minutes, and miraculously I was only charged $25. The repair looks great, no one will be the wiser, and I saved hundreds of dollars. Thank you southern states.

Just purchased my 2nd Hyundai from Southern States. Terry Mclean is an awesome salesman dedicated to customer service and just a great guy! Thanks to Jamie and his crew for another awesome car at a great price! I highly recommend this dealership.

The staff was fantastically friendly, particularly personable and highly helpful. I arrived knowing which vehicle I wanted and walked out a proud new owner in just under 3 & 1/2 hours. Also, I was able to negotiate the price down to the truck’s actual trade-in value. My salesman Jacque even pointed out a cracked sunroof (which I hadn’t noticed) and promised to have it replaced within a week... no questions asked. He also filled up the gas tank before I left. I would recommend this dealership for anyone who wants a great deal!

Tried to sell me a scratched up car.Spent 2 days there doing paperwork and waiting for the car to get delivered. Asked to see the car before actually signing for the car. They somehow still managed to get us into the “finance guy’s” office to sign for the car without ever seeing it. Stopped myself as I was about to sign for the car. Told them to let me see the car. Walked out to find that somebody took sandpaper to the brand new CX30 at the carwash. It was awful. Spiderweb scratches all over the entire car. Almost signed for the car and then it would have been completely my problem, I would have been stuck with it. Be very careful and make sure to do a thorough walk around and even test drive. They will see you a bad car, and once it’s yours, it’s your problem.

I came in expecting your typical sleazy salesmen tactics and left with all of those thrown out the window. Nate was amazing to work with when purchasing my new Mazda. Never felt pushy or pressured into buying.I made an appointment with him for a 2017 Mazda 3, then looked at 2016 elsewhere that was $2000 less and put a deposit on it. Didnt expect much at Southern States but Nate asked what the final price was on the 2016, talked to his manager, and he was back less than a minute later with the same number for a model year newer car with more features. I was stunned. Topped it all off by beating my banks APR and I was sold. These guys will forever have my business and Ive already talked highly to a few coworkers too.

I look for casanova (advisor) and Frank (Tech) I trust them to take care of me and answer all my questions. Great service all the way around.

If you are at high-risk, health-wise, DO NOT GO TO SOUTHERN STATES MAZDA. They DO NOT CARE about YOUR health, their own, their own colleagues, or their own family. If anyone is wearing a mask at all, they are wearing it improperly (below their nose or even on their chin!) and if you say something, they cop an attitude and wont relate important information about the service done to your car or what may be needed. They will retaliate with silence or maybe worse, who knows. Again, if you value your safety, DO NOT GO TO SOUTHERN STATES MAZDA. If they have no regard for human life, what regard will they have for your vehicle?

The service is bad. I brought a car and it been more than a month and they haven’t yet sent me a title. My title has been expired and when I call them they never respond back.

David, our service advisor, was very helpful with our service needs. We are very happy our service was completed in one day.

Awesome experience. Actually the best car purchasing experience I ever had. Our sales person was Cameron. Very friendly, knowledgeable and straight forward. We discussed what I wanted, took a great test drive and sat down to discuss money. No games, no running back and forth for pricing. One price offer. It was awesome, I drove home in a beautiful new car. Cameron was more like talking to a friend than a car salesperson. Never pushy. Very relaxed experience. Would recommend Cameron to everyone. The Mazda is a great car but dealing with Cameron actually made the experience enjoyable. Love the car.... Love Cameron!!!!!!! Thank you Cameron!!!

I know that I got the best deal because I shopped and a different dealership told me so. They couldn’t even match it.The people there are professional and friendly. They explained all the options to our satisfaction.A special shout-out for Cory that took time to teach my wife all about the many features. He was knowledgeable and kind.We’re loving our new CX-5!!

Went here for routine service and service recommendations for my new car, staff and technicians were very knowledgeable and friendly. Service was fast. Bryant was very helpful.

With Covid I was concerned buying a car at the dealership...I called Southern States Mazda and had the pleasure of working with Shaleace via phone and text..along with her professionalism and follow thru I was able to buy my 2021 CX-9 Signature series without an issue..Shaleace and her Manager Pat went out of their way to make this deal happen. Today she drove my new vehicle to my house and it arrived exactly as promised...very impressed with Pat and Shaleace...thank you both very much...you guys did an excellent job!!

Disingenuous, dishonorable sales practices on staff at Southern States Mazda.Sales manager Patrick had emailed and texted me constantly during February, and finally accepted a number I offered for a new CX-5 GT AWD. Thought we had a done deal, and told him Id be in this weekend for it. He waits SEVEN HOURS (10 minutes before they close) to reply back saying it wasnt soon enough and he just sold the car. We had never been talking about a specific vehicle and he was asking what colors Id accept - so obviously were not about one car in inventory here.I email him back a few times and finally he says hell honor our deal for an in-stock vehicle. He knows what colors Ill accept, so the implication is its in stock. Drive all the way there from Fuquay and surprise, surprise, they only have the car in white and they wont honor the deal to get a matching CX-5 in later.Absolute waste of time, and sales practices youd expect from a sleazy used car lot and not an actual dealership. Buyer beware, and take your business elsewhere.

This is solely for the parts and services.Before yesterday, this Google review probably wouldve been a 2 or a 3. Ive had adequate service and a decent price. However, dependent upon who you get in front will determine your experience there. Well yesterday, I had Bryant (intentionally omitting his last name).Bryant was not only genial, but he was also professional. His service and willingness to help not only changed my general perception of Southern States Mazda (poor to good) but also (some of) the people there. After my service plan, I was frankly thinking about just going to another place to get my car serviced, but now I think Ill stay.

I was hit in the side of my car resulting in damage to door quarter panel and rims. Took my car in for repairs. I was very pleased with the quality of work and the paint it matched perfectly. Highly recommend southern states mazda.

I dropped my car off because of a concerning sound and the tech diagnosed the problem within a couple of hours, then Dave contacted my warranty company and got back to me that same day to let me know that they would be replacing the part with the warranty company’s approval. Dave was great at communicating the progress and very helpful with my questions. Highly recommend!

We had a fantastic car buying experience at Southern States Mazda. Corey was super responsive and helpful by phone and text and wonderful in person, and Patrick the sales manager is a man of his word. I even smiled through the finance office portion for the first time ever thanks to Mel. We were in and out in record time to boot, in just the car we wanted, and at the right price. Very highly recommended.

I was recently involved in a rear end that totaled my car. In a bit of desperation, and looking around I fell in love with the new 2018 Mazda 3. Southern States Mazda, the sales associates (The one who hates Nickelback) was one step ahead of me with the buying process, from choice of color to package he had it down to a science. That was it, I was hooked.It takes a company to help me out and get me in my gorgeous car, but it takes a good human being to admit that they had messed up, upon driving I saw my windshield wiper fluid was low, and my tire pressure was not set correctly. I had no problems contacting Southern States, and getting my situation resolved. Just all around good customer service from start to finish.TL;DRGood people, amazing friendly staff that I worked with. Will come back to do business with you again.

My wife and I prefer Mazda. So for our family vehicle the only question is which vehicle on the lot works for us. Working with Lexi was simple and easy. I was on a time crunch and she was able to work as fast as she could in order to make my appointment. With more time and knowledge she’ll be one of the best sales people in the building. If you go the the Mazda dealership off of wake forest road ask for Lexi!!! She’s great! Seriously!

I purchased a car and I had an absolutely wonderful experience. Corey Clark answered all my questions and was very helpful. I would definitely recommend my family and friends to Southern States Mazda.

The experience was very detailed and efficient. The customer service was exceptional. I will recommend others to visit. Mr. Corey Clark and Mr. Rodney Williams were Awesome.