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NAPA Auto Parts - The Rock Parts Company
3639 Hopi Dr, Pueblo, CO 81008, United States
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NAPA Auto Parts - The Rock Parts Company
Comments
D.
Review №1

Torx Plus and Tamper proof are two different things. If I listened to these guys my truck would be bricked.

Do
Review №2

This place had no clue of the promotional Napa email and didnt even carry what was advertised

Ca
Review №3

Good guy knew what I needed and great service.

Je
Review №4

Always great service here. The employees are very helpful.

St
Review №5

Excellent service when out of his way was very patient

Je
Review №6

Have the parts Ive needed when no others do.

Bo
Review №7

They had exactly what I needed! Great People!

Ka
Review №8

Knowledgeable and friendly, didnt have what I needed but sent me exactly where I could get it.

Ry
Review №9

Great people to work with and great parts availability. would be 5 stars but their a shipping takes long and costs extra.

Ro
Review №10

Great place to get parts they went above and beyond to try to get me what I needed even though it was a couple hours before closing. Couldnt get it so they gonna make sure the parts are in by 7am the next morning to keep me and my customer happy.

Da
Review №11

Friendly, knowledgeable and helpful. I would recommend them to everyone.

Sh
Review №12

When youve all but given up on finding the part youre looking for, try napa. If its not in stock, they napa know how to get it..

ka
Review №13

Ideal location for this business, near several major car dealerships!! Tried to get a part at my dealership, they didnt have it in stock but could order it for me!! Came here to NAPA, they had the part in stock at a cheaper price than the dealer!! Very competent young lady at the counter was very personable and efficient. Will look for my parts here before going to the dealer!

Da
Review №14

Whatever happened to knowledgeable parts counter people its like dealing with a bunch of kids there

Jo
Review №15

Very good made getting what I went in for very nice no

Bi
Review №16

Awesome folks to deal with very helpful and knowledgeable

Ri
Review №17

Jimmy I believe was his name. I was looking for some new lugs and they are rare. he took his time and even asked his manager if the only thing we could find would work. Like a charm!

Ni
Review №18

I always stop at NAPA first. Once and a while their parts cost a little more but then I dont worry about quality.

Th
Review №19

Amazing staff, they really know what they doing. They so much experience and knowledge. They are able to get just about any part you need the same day.

Ch
Review №20

One of the best when it comes to customer service. They have what I need and by some chance they don’t they find it for me and I have it the next day. Chris the manager and the rest of his crew treat everyone with respect and go out of their way to make sure I get what I need... great place, great business, and a pleasure to work with

De
Review №21

Decent place

Fr
Review №22

I cant reason why they would have a 5 star rating every time you go there they dont even know what theyre selling and dont even know what a micro2 fuse is... This is a recognized autoparts dealers? RIGHT? I can recall another time I threaded a part with no visible wear on it only to figure out they sold me the wrong one and they wouldnt offer to refund it either 60 bucks down the drain. This is a franchise store and have no allegiance to NAPA corporate like all Napa stores. So guess what? The old man that runs it might be a nice guy but the fact is he thinks he can get away with doing whatever he wants. After all it is his business... Thankfully they have parts other stores dont carry. Great store if youre in a bind. Customer service needs training improvement. Its not like I called in and spoke with a teenager on their first day of the job either. I know these people as I deal with them on a yearly basis.

Pe
Review №23

Good staff

Ru
Review №24

Good service

Ch
Review №25

Good place cool people

Cr
Review №26

Very polite and helpful. Will do business with them more often.

Ca
Review №27

So I needed to rebuild a Dana 35... Master kit and ring and pinion. Napa wanted $530, I got the same items from Rock Auto with next day shipping for $340. Just go in there to get part numbers then go home, order from Rock Auto and save yourself some serious money.

An
Review №28

Im about sick of having to come back because they dont have enough money in the drawer to cover a core deposit. Put some money in your drawers so I dont have to come back seven times to get my core deposit back. I dont have time for this, third time Ive brought back calipers and they didnt have enough money in the drawer. Yeah, four people running a register and between the four of them they couldnt come up with $170.

di
Review №29

We needed to get back on the highway when we realized our truck had a bad u-joint. The other parts stores in Pueblo did not have the part in stock. We called Napa and talked to Chris who said he had the part in stock Chris was very friendly and went out to our truck and confirmed this was the correct U -joint. Unfortunately when we took off the old part, we realized the new part we got wouldnt fit on the rear end. We went back in to Napa with the old U-joint and Chris took his time to find what was needed to make the new U-joint work on our truck. We havent experienced such great Customer Seevice in a long time and really appreciate what Chris did to help us. The truck is running grear!! Thank you Napa and Chris.

Su
Review №30

Every single part you can possibly imagine and then 10 times more that you cant imagine if you have a problem and cant figure it out come and ask these guys most likely theyll be able to figure it out for you they carry top-end high-end Parts with lifetime warranties and a selection of other parts with 2 and 3 year warranties most of them on hand if not they can have them the next day one of the most renowned NAPA Auto Parts in Colorado

Ri
Review №31

This is by far the best parts store in Pueblo, Abe Montoya helped us out today, he was very knowledgeable, respectful, and friendly. I will continue to use Napa in the future when I need automotive tools and parts.

b
Review №32

Always good parts. Little pricey but well worth it.

Jo
Review №33

Help as soon as I needed it, and good referencing got me what I was after.

Da
Review №34

Great service, very knowledgeable staff. Definitely would recommend.

Mi
Review №35

Great friendly service. Had some hard to find parts I needed.

Ni
Review №36

Place was clean and staff was very friendly!

Te
Review №37

Good selection of components for automotive and trailer parts, well made parts for the auto.

Ty
Review №38

They had some hard to find parts for my sprinter van and were quick and helpful

Br
Review №39

Best autoparts store in pueblo

Ma
Review №40

Very helpful and easy to work with.

He
Review №41

Love Napa! Great quality products and friendly faces!

Ma
Review №42

Associates offered info and suggestions without me having to ask. Thats always nice.

Ge
Review №43

Needed to replace my auto battery need their tools took about 10 minutes.

Jo
Review №44

It was not good, no one knew what I needed. Tried to sell me parts that I dont need, only one person to help at the counter. Had to go to OReillyThey got it right .

De
Review №45

Great service

Du
Review №46

Great place to do business with great people...

Cl
Review №47

When crap-o-zone and madvanced dont have it, come to napa!

Jo
Review №48

Workers were rude service i had wase bad.👎

Co
Review №49

They are friendly and actually know what they are talking about, unlike other places.

sc
Review №50

Very helpful customer service

Je
Review №51

Good part store.

Sh
Review №52

Great customer service, especially Joey!

Sh
Review №53

Website says theyre open on Sundays, but if thats true, nobody answers the phone, it just keeps ringing & ringing & if they are NOT open on Sundays, then maybe the website should be updated.

Jo
Review №54

Small inventory. Did not have What was needed to complete the job at hand.

Bo
Review №55

Great service and knowledge.

Ma
Review №56

Good service.

Jo
Review №57

Helpful people.

Ty
Review №58

I love Napa

Le
Review №59

Nice store

Ma
Review №60

Very good service

Ma
Review №61

Always working hard to earn our business.

Er
Review №62

Great customer service

Information
6 Photos
62 Comments
4.2 Rating
  • Address:3639 Hopi Dr, Pueblo, CO 81008, United States
  • Site:https://napaonline.com/en/co/pueblo/store/27457?cid=pl_yext_jobber_TheRockPartsCompany_27457
  • Phone:+1 719-542-9568
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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