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Ken Rocha Collision, LLC
555 Cranston St, Providence, RI 02907, United States
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Ken Rocha Collision, LLC
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Mi
Review №1

I brought my car here to get repaired here multiple times (unfortunately my car was hit by someone) and the staff was super amazing! Everyone from the management, receptionist, staff, auto technicians provided superb service and professionalism and I’m super grateful to them all! Kyle, Amanda, Sherry and all the staff at Ken Rocha are excellent!

Je
Review №2

Excellent service and care!I had managed to get a long scratch in the bumper and needed to get it fixed. They looked at the damage and gave me a few options on how to fix it, along with some other smaller scratches. The before and after change amazed me. The vehicle was also impeccably clean & detailed. The employees at Ken Rocha were very helpful and maintained safe practices of social distancing. Highly recommended this business for your vehicle care needs.

K
Review №3

Excellent, professional establishment that took care of my auto fire loss. From start to end Kyle handled my case. Never felt out of the loop and was extremely happy with the results. Will and have recommended to family and friends.

Mi
Review №4

I highly recommend this place if you get into an accident! I had gotten rear ended and needed my back bumper fixed they assured me they would take care of it and that they did. Everytime I called to check on the progress they were very professional and Amanda was sure to answer any questions I had. I honestly didnt even recognize my car when I picked it up not only was my bumper fixed my car looked brand new they washed it and cleaned the interior! 10/10 would recommend.

Ba
Review №5

Excellent customer service and quality professional work done to my car! I am very happy they were able to fix my car and make it look brand new. I would recommend this auto body center to anyone.

Ty
Review №6

Kyle from Ken Rocha Collision was great to work with after I was in a auto accident. Kyle updated me on the progress of the work frequently, fixed my vehicle in a timely manner and helped by talking to the insurance company directly. I highly recommend Ken Rocha Collision LLC.

ev
Review №7

Amazing man!!!! Honest to the bone. Staff is outstanding. My boyfriends car got towed there, after an accident. Just honest people. Ken is amazing just a great experience with what we need more in this world honesty.

SA
Review №8

Very professional, finished my car very quickly,ken & kyle are the best

St
Review №9

Ken did a amazing job car looked brand new and the two ladies in the office were super helpful I had a wonderful experience going to Ken collision I highly recommend

Rh
Review №10

Definitely the spot to receive the best service. Thought my car was not going to be fixable and was dreading the process.... Well the process was me dropping my car off and picking it up! I didnt think it was that easy but it was. My car looked like I just bought a brand new car

Mi
Review №11

I just picked up my car this am as a repeat customer and could not be happier! This family run business has been around for decades. Kyle and his staff are fast, clean, professional, and independent of the Insuance companies. Unlike dealerships, auto body work is all they do so your car gets the best attention and parts. As an attorney, I know about most of the shops in the state. Rocha Auto is top notch.

Br
Review №12

I brought my 2014 Hyundai here after being rear ended. They replaced /painted the bumper as well as the lights and emblems. They also detailed the inside of my car and it came out looking and smelling like a brand new car after. Excellent job. Everyone I spoke with was incredibly helpful, professional and kind.

Br
Review №13

I cannot say enough good things about Ken Rocha Collision! Ive brought my car there twice within the last 6 months. I was in an accident back in February with my brand new, two month old Jeep. We had Kyle on the phone that same night and he had my car picked up first thing the next morning, on a Sunday!. He didnt miss a beat of communication from beginning to end, and his father Ken personally delivered my car back to me. This past week I brought my car back there for some minor cosmetic damage to the hood, and I just got it back and it looks even better than when I bought it. They did a full detail and wash prior to giving it back to me both times its been there. Kyle and his team are the best of the best, and rest assured you AND your car are in good hands! I will never bring my car anywhere else but here again! Thank you Ken Rocha Collision!!!

ca
Review №14

I dealt with Kyle and he was awesome! I had a lot of scratches on my car on both bumpers and both front sides of my car. He buffed them out so well and even washed my car without me asking him to!! This is my new favorite place to bring my car for repairs. Such reasonably priced too!!

Ti
Review №15

Needed my bumper replaced after an unfortunate auto incident. Decided to go with Ken Rocha as the repair shop and what a great decision it was! Worked with Kyle, Amanda and Kelly and they set me up with a rental and Kyle was kind enough to meet me after work to accommodate my schedule. My car was done in a little over two weeks and it came back looking brand new and smelled great. They detailed the whole thing inside and out and I had damage to my license plate cover and they cut me a check to replace those as well! Could not have asked for a better experience. If you need any body work done Ken Rocha Collision is the way to go!!

Pe
Review №16

Outstanding! Kyle and his staff continue to exceed my expectations. He returns calls promptly, and I am ALWAYS satisfied with the quality of their work. I continue to recommend Ken Rocha Collision to my family and friends...

De
Review №17

Having worked with them it was no surprise. how much Kyle and his team helped us after a bad car crash. Professional and clean and so great. Call Rocha you wont regret it!!

Th
Review №18

I’ve known the Rocha Family for almost 30 years and I have been a repeat customer numerous times and refer all my friends and family. From the girls in the office to Kyle helping me with the claim they all go above and beyond to help me get my car fixed fast and back on the road and provide me with a rental while they have it. They are an independent shop who fights for their customer and I couldn’t recommend them more!!

Vi
Review №19

I put off fixing my car for an entire year after my accident because of how difficult it was to find time to talk to my my insurance company, set up a time for an appraisal while I worked 40hrs a week, and avoid paying my high deductible for a rental. I was referred to Ken Rocha Collision by a co-worker and they took over my burden within an hour of sending my first email. I was contacted by Kyle who assured KRC would handle everything from that moment forward. He said his assistant, Amanda, would reach out to set up a day and time to get my rental. They even offered to come to my work to deliver the car if we couldn’t find a time that fit my schedule. All interactions were by email which was incredibly helpful as not everyone has the luxury of taking personal calls while at work. The accident wasn’t my fault so I didn’t have to pay my rental deductible (despite what my insurance company had me believe a year prior). Ken Rocha Collision literally took care of every worry and concern I had over having my vehicle repaired and I couldn’t be more grateful. Repairs were completed in less than 10 days and my car looked (and smelled) brand new. Needless to say they went above and beyond. I’m not one to write reviews but I had to share my experience with KRC because of the outstanding customer service I received. I will continue to refer Ken Rocha Collision to my family and friends. They’ve gained a new customer for life. Thank you, thank you, thank you Kyle, Amanda, and the rest of the team for your kindness and hard work.

Ad
Review №20

Professional and courteous.

Sa
Review №21

This place is so deserving of a 5 star review. The customer service was amazing and so personalized. My car came back looking 10 times better than it looked even before my accident! The inside was cleaned out completely and it even smelled like a new car again. Also, they close at 5 but stayed there until almost 6 so that I could come pick up my car after work. Highly recommend going here if you want honest people and good work!

Pe
Review №22

Absolutely the best service and customer care on the planet. I have had several bumps and dents over the years and Ken Rocha Collision has always treated me like family. I recently had a repair done and dealt with Kyle for the first time. Ken should be proud of Kyle for his utmost professionalism and dedication to the very best customer experience. Kyle handled all of the paperwork and insurance company communications expertly. I am very satisfied and will only have Ken Rocha Collision do my repair work. I highly recommend their services.

Je
Review №23

Blessing to have found Ken Rocha on the Internet!! Do not have any hesitation using Ken Rocha Collision. I was on a long road trip with my 4 kids and had to find someone to help with a high roof pro master van as quick as possible. Kyle took care of everything. The fix was more than professionally done but he went beyond what most mechanics would do. Made what could of been the end of our adventures to believing there are still some Angels left on Earth! Thanks Kyle!

Ju
Review №24

My car was in an accident in March 2019, i was advised to take my vehicle to Ken Rocha Collision since they are the best in Providence. Unfortunately my car was totaled but the folks over at the shop handled everything with the insurance company and got me max dollars even though my Honda was a 2006! Very professional and very quick to help out with any questions i had. Absolutely will recommend to everyone and anyone i know that needs auto body work done. Thank you to Kyle & Deb for all of your hard work! If i could give them 6 stars i would!

Al
Review №25

I had my bumper replaced the end of last year. My lawyer referred me here. The people are nice and are very knowledgeable but my bumper has already started peeling. Idk if they painted my bumper or not or if they ordered one that matched the color of my car. The bill I received was not itemized per service done, so idek what they actually did. Granted the other insurance company paid for it but Still, I will never go back to them. My front bumper looks worst than it did when I originally bought it in.

Je
Review №26

Ken and Kyle go way above and beyond. Being a single mom with two boys, the last thing I wanted was an accident to put my car out of commission! The same day of the accident, my car was at Ken Rocha Collision and I was in a rental car. Ken and Kyle answered all my questions and took care of everything! I did not need to do anything. When my car was finished it looked better than it did when I first drove it off the car lot - inside and out! They are absolutely the best out there! I highly recommend using them when you are in need of a auto body shop. You will not be disappointed! Thanks for taking the stress out of a very stressful situation Ken Rocha Collision!

an
Review №27

I was in a bad rear end accident with my 2018 Nissan Altima. I tried to handle it on my own with the insurance company but they were giving me a VERY hard time. I was referred to Ken Rochas and Kyle and Ken went above and beyond to get me into a rental vehicle right away and worked with the insurance company to get what I deserved. I could not be happier with the results. They deserve more than 5 stars. I will never go anywhere else. If you are in an accident, do not look any further. Do not try to fight with the insurance companies. Call Ken Rocha Collision and they will handle everything for you. Amanda and all the girls in the office were so helpful and always gave excellent updates and excellent service. I will be telling all my friends and family to use them! Thank you to the Ken Rocha Team!

Ja
Review №28

Service is second to none. They have a real family like atmosphere and made me feel extremely comfortable through the entire process. Most importantly, they do great work. I can honestly say my car looks better than the day I bought it! I would confidently recommend to anybody needing body work done, you won’t regret it.

he
Review №29

Friendly staff, best place ever !!!

R.
Review №30

Cant go wrong here! Over the top service.. staff works super hard to make customer happy...

Ma
Review №31

I have to say they did an amazing job on my vehicle. They even went above and beyond with the service. I would definitely recommend them.-Mark

Pa
Review №32

Great services. Great people. They work very hard to get running again.

Ni
Review №33

The service here was outstanding! I brought my car in from a car accident and received it back with fair pricing in an excellent tool bar. I was in a car accident where I got injured so the car was pretty bad and they made it perfect. Deb in the office walked me through the whole process. When I got car back it has brand new smell, clean, and looked beautiful. Thank you for making this not stressful during a very stressful .

Ma
Review №34

Ken Rocha Auto Body is the absolute best there is in RI. I was rear ended by an uninsured motorist and Ken and Kyle helped me through every step of the process. They helped me with my insurance company, the rental, and my car came out looking fantastic! They put the customer first and answer every single question I asked because I know nothing about auto repairs. Best service ever!

Eu
Review №35

I have been here twice now and will keep going they do a amazing job with great service

Be
Review №36

I took my car here for repair and when I got the car back it looked brand new! It was sparkling clean too., they took away my hassle of having to return my rental to Enterprise. I greatly appreciate and recommended ken Rocha Collisions for repair. Very friendly establishment, job well done guys, thank you!

Le
Review №37

Recently I was involved in a horrible car accident not knowing what was going to hit me next Kyle had reached out to me from my lawyer contacting him about the incident.. With me being without a vehicle and know worrying how would I get my daughter to school and myself to appointments he took care of me instantly without hesitation. Kyle then proceeded to connect me with Debi whom was a beautiful person from the beginning of our first conversation....My lawyer told me about this company he couldnt of been more on point of how family oriented, kind, caring, sympathetic, and will go over the top for you...I am more then thankful to have gotten the chance for these two to cross my path. I recommend to any and everyone.. Thank you Kyle and Debi!!! ❤️

Rh
Review №38

They did an AWESOME JOB. My car was clean it smells good and it looks Brand New Kyle Deb and the team are good people they didn’t get annoyed when I called and finished in a timely fashion if I could give more than 5 stars I would thank you so much.

St
Review №39

Having just moved to Providence, when I suddenly needed a body shop I found Ken Rocha through a combination of Yelp Reviews and Google maps. Needless to say, I dreaded the whole business, but I spoke with Kyle and within an hour he had come to my house, surveyed the damage, suggested two approaches to solving the problem. By noon the same day I had the car back in drivable condition, which gave me time to manage my other life issues while I decide what to do about the car longer term. I cant tell you what a relief it is not to be without the car (or renting a car) while I am trying to manage the transition to a new location and commute to work. Thank you Kyle, and thank your Dad too! Oh, and the Rochas made the whole transaction financially palatable as well. How great is that?

Lo
Review №40

Great experience.... Treated my family as his own.... One word to describe my experience (Quality) Thanks

El
Review №41

Very professional, with a personal touch. Went above and beyond anything I could have expected. Beautiful work.

Ch
Review №42

Been a customer of KRC for over 15 years. I would never trust my car with anyone else. The Rochas run a great family business.

vi
Review №43

This place is amazing i would recommended it to anyone i felt like family they welcome you with open arms the work is amazing no better collision place in providence better then them the owner is a wonderful person the secretary is amazing the list can go on .....❤❤❤

Le
Review №44

Brought my car to Ken Rochas after a car accident and I have to say that place was a great choice that I made and picking them for the first time. Every step of the way was so easy. Deb was so nice and professional. She made it so easy by texting me with any info she needed from me which was nice since most of the time I was working and we didnt have to play phone chase. I felt so comfortable with her and the staff. When I picked up my car I was so excited the car looked brand spanking new. I wanna thank the whole Staff and esp Deb for goin such amazing work and giving such friendly service ♥️ I will definitely be back any time my car needs anything done.. Thanks again

jo
Review №45

Had a great experience working with ken Rocha collision, the customer service was great and I was put into a rental very quickly with no issues.

St
Review №46

Rocha Collision is a very reliable and dependable collision center. They helped fix me car quick and dealt with my insurance company which saved me a lot of time and energy.

Ma
Review №47

Very happy with the work they did on my vehicle. My car looked better than new when it was done

Mo
Review №48

Mike bottaro law firm sent us to them. Please please do not go here ! They are absolutely in love with money but act like innocent people please be advised ! And dont be fooled

Ci
Review №49

2nd time my car was there. What a wonderful place . Took care of every detail. My car came out beautiful both times . i wouldnt take it anywhere else. I had no worries. I hoghly recommend rhem . Kyle Debbie and Donna you guys rock

Ar
Review №50

Great job done my Nissan. Wow!

Ti
Review №51

Ken and Kyle are very professional in everything they have done for us and exceeded our expectations. We highly recommend when you are involved in an accident you go here.

Jo
Review №52

Good people

an
Review №53

Very helpful and great service

De
Review №54

Called to see if my car was there and the man said no and hung up then I called back to ask why he hung up on me and just hung up again. WORST CUSTOMER SERVICE EVER !!

Ni
Review №55

Noone I trust with my truck more than here! Ken is always a huge help, Im extremely thankful to be referred here a few years back and since then Ive referred everyone who asks me.

Jo
Review №56

Very knowledgeable, helpful, professional.

fa
Review №57

The best place in providence I had a minor accident before and I took it to the dealer and they charged extra and didnt take care of the car very well Kyle really took care of my car and he is not all about money he is the best 👌👌👌👌👌👌👌👌👌👌👌👌👌

Ti
Review №58

Fixing cars is lit

Sc
Review №59

Easy to work with

Information
10 Photos
59 Comments
4.7 Rating
  • Address:555 Cranston St, Providence, RI 02907, United States
  • Site:http://kenrochacollision.com/
  • Phone:+1 401-467-4800
Categories
  • Auto body shop
  • Car rental agency
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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