Love it there JON ROSA IS THE BEST SALESMAN THERE Handeled my exact needs and went above and beyond for me
They really think it’s the 90s here. Old fashioned slimy sales tactics, uncomfortable atmosphere, hostile when you deviate from their script. I feel bad for the sales people stuck here, hope they are able to get jobs with integrity in the future.
Please tell me how a 19 year old girl walks in to this dealership and gets approved with no credit or money down. Shame on you for taking advantage of an innocent and naive girl who clearly cant afford the payments on this car I will never recommend this place to anyone
Definitely live up to the car salesman stigma. Our salesman was nice and knowledgeable. However it was very high pressured sales, they couldnt keep their story straight, kept going back and forth and it just turned into an unpleasurable experience for us with having everyone staring at you ( literally, like seven people were in the office just staring at us) and feel like youre not being listened to. If it wasnt so high pressured and they didnt keep talking in circles and contradicting themselves it may have ended in a sale. We may or may not go back but what we do know is were going to keep looking for now.
During my shopping experience, when the sales person I was dealing with learned I was retired law enforcement, he began making derogatory and degrading remarks about local law enforcement. He was very unprofessional and should keep his personal feelings and experiences out of the business. Needless to say I didn’t buy a vehicle from this dealership for multiple reasons.
Excellent service! Wonderful staff willing to help us out with minor car trouble at a moments notice. Everyone was incredibly kind, it isnt often you come across manners in this area. Definitely a breath of fresh air. Thank you so much! A truly wonderful crew!
O found the staff and management to be friendly, helpful and having a good Arizona sense of humor. They willingly helped us fill our needs for a vehicle within our limited budget. Great job and Thanks...Mike
Was told the vehicle I was inquiring about was a $0 down vehicle for me so I took the time to go and check it out and to test drive. I loved it. Now all of a sudden I need $3000 down. They are a big waste of time. 3rd disappointment from them. Dont go. Other dealerships are much better to their customers.
Great customer sales service/fair pricing. NJ ... a young gentlemen who was professional and friendly! NO pressure ... took time to review all available cars and run a financial. Tiffany followed up that afternoon with additional financing offers available and worked to secure the best possible deal for a first time buyer. After looking at 3 other dealerships in Prescott, returned to this dealer for the best bang for our buck!
Thank you so much to Nick and Scott for my amazing car!! Go to Oxendale to get an awesome deal. Very nice people.
Jonathan was our sales guy and he was amazing we bought our car online remotely and they honored the price on the Internet the transaction was easy they even arranged for a shipping to my home directly it couldnt have been any easier great service highly recommend this company I buy 2 to 3 vehicles a year and they will be on my list to buy again from
Do not go here it’s just to much of a hassle as they are terrible with communicating with each other and their customers. I wouldn’t recommend my worst enemy here as they fail to inform of anything other than selling you a car. It’s been almost 2 months of me trading my car in and they still haven’t payed off the loan but had no problems getting the title into their name and selling it
I wasnt sure what I really wanted in a vehicle but Brad went out of his way to show me and let me drive several cars on the lot. The whole crew made me feel comfortable with my purchase and I do feel happy with my purchase. Thanks Team.
They went above and beyond to help me get in to a car. And not just any care! I had recently been in a bad car wreck and my my car note on that vehicle had not yet been paid off. And well there are some things holding up my car being pays off on my end. So my credit was not the best at this point and Nick treated me as if I was family there. He knew I had just been in a car wreck in the process of moving to a new state. He knew my daughter was staying behind so I was going to have to be traveling long distance to see her. Nick got me in a great dependable car and I get amazing gas mileage. He made the process smooth for me and tried his hardest to make it no xtra stress then what I was already going through! Thank you Nick !!!!
Never trust anyone who marks up bad vehicles and tells you what little it will cost to fix it. Oh, and for those of you experiencing transmission problems, your engine oil has NOTHING to do with it. These people are just swindlers.
NEVER BUY FROM THEM!!! we are in complete shock. We bought a car from them a few years ago and now are trying to trade it in. When we purchased the car they showed us a car report that they said was the complete history and it said the car only had 1 owner. But when we went to trade the car in and the true history of the car came out and it showed the car had 5 owners, was in 2 accidents and had structure damage. I feel like we were lied to and they took advantage of us. I will never go to them again and will tell anyone looking for a car not to go.
Great place, great people... everyone was wonderful very professional Tiffany made sure we were happy, got a superb deal on our trade in.other car dealers are so quick to say No... oxendales work hard to make you happy and that we are. Thank You Oxendake family!!!!
Car was priced at 17,000 online and I went in test drove and then was told the price was 2599 but he would do a price od 19,999 today only but when I asked for 1700 no problem I go and tell my wife and then they call me and I asked why they lied he said well it depends on your credit on what price you get it for well no but yes for intrest they dont care about anyone just wanna run credit
I had an unbelievable experience. I was in and out in 2 hours with a great deal on my new car. I couldn’t be happier with the experience and highly recommend anyone working with these kind folks.
Went in with high requirements. Garret went above and beyond and met all my requirements. Would recommend to anyone. He was friendly and attentive and would not let me settle for what I didn’t want. Got me into a beautiful truck I had my eyes on. Thanks Garrett.
The best customer service I have ever seen, period.
I highly recommend this place. The prices are more than fair and the mechanic is a great guy. He is very friendly and very good at his job. I normally don’t leave reviews, but I feel like I should because they took great care of my car and I and they told me exactly what was wrong and only repaired what needed to be fixed.
It was WONDERFUL! I had never been there before and as soon I sat down Tiffany was there to help. I told her what I wanted to do and in a few minutes I was taking a truck for a test drive and in another few minutes I was signing the paperwork and now am HAPPY to say I am driving a newer really nice Chevrolet Colorado!!!! Thanks Carl and thanks to the man who was responsible for taking care of my old vehicle too ! It was one of the BEST buying a vehicle experiences that I ever had!!!! I couldnt be happier or more satisfied! No pressure or hassles at all!
Derek does a wonderful job!
Friendly and easy process. It was a much easier experience than the last dealership I bought from.
I really the people that helped get a new car for a reasonable money. I really like my new car. The employees were really nice and courtous and got me a brand new car with my trade in value for my other car and my down payment. Thank you very much.
Very pleasant very knowledgeable willing to help in every way they could. All transactions went very smooth.
I had a great experience as a first time buyer here. They were willing to work with me even though I have no credit. Dell/DJ was great! He showed us cars in our price range and didn’t try to oversell. I got a great monthly payment and I’m very satisfied.The only downside that really bothered me was 2 or 3 or the other salesmen were smoking inside the building. The smell of smoke was really thick in the air and made me nauseous. Almost left the minute I walked in because of it.
Very friendly and helpful people, they can make your dream come true!! Outstanding service !!!
They are great. I love my new car! Dereck is the mechanic there and he is very knowledgeable and does great work. I recommend Oxendale to everyone.
Kept up to date on everything hapoening so there were no misunderstandings. Treated personally, not just a number.
This was hands down the best car-buying experience I’ve ever had. Not one person was pushy, Brad, the salesman was extremely accommodating and didn’t try to put me in a higher priced car for my 16 year old daughter. They made sure her safety and budget were at the top of the list and even had a vehicle transferred within 24 hours from Flagstaff to accommodate her wishes. It was a quick process and we did not have a single hiccup. Everyone from the gal answering the phones to the mechanic took the time to introduce themselves and make sure they build a relationship for the future. The entire staff at Oxendale was wonderful and I will continue to recommend their company!
Everyone is/was amazing and very patient with me. From Jonathan, Tiffany and Nick. I purchased a 2020 Hyundai Accent, Im the 1st owner. They worked with my payments and thats always good!
Salesman Nick does not pay attention or follow through. Lost a a DEFINITE sale!
Such an amazing experience we had. Amazing customer service and very genuine! I would recommend 10/10! Thank you oxendale!
They do everything they can to get you in a car!! My situation was challenged and they were able to get me a car same day! Awesome customer service!
Thank you Garrett and Nick. What a first class operation really take care of your clients!! Thank you
Wonderful workmanship, above and beyond service!!!A special thanks to my mechanic Derek ❤️
My husband and I purchased a family vehicle so that our entire family can ride in luxury however when we purchased a vehicle through phoenix it became life threatening to our family and hazardous to drive. At a time we had no where to turn Oxendale came to our rescue and put us in a 2019 Malibu chevrolet. I cant believe how they were able to work so hard to get us approved and out the door with a car we are more than satisfied with. Thank you Oxendale for coming through for our family and for keeping all of us safe on the road.
Great customer service, no pressure
Sure wish when they made me finance through them to get the internet price they had told me they were going to run my credit at 4 different places. There goes my good credit.
Salesman spent little time showing cars wanted to run credit first.
Excellent customer service! I love how they allow you to go for a test drive and they help you out as much as possible! I am a first time car buyer and never have I seen such great customer service for a dealership. Their prices are amazing and they know what they’re talking about. I would recommend Oxendale Auto Center to anyone and everyone looking for a great deal on a great car.
Oxendale. You get Great service with oxendale I give them 5 stars . I will tell my friends about the great you can get 😊😊
No hassle and friendly sales people.
I went into Oxendale on a Friday after 5 pm. to ask about a trade in. I was so sure they were going to turn me down, but it was the complete opposite. Gilbert Juarez the salesman was awesome. I bought a 2019 Kia Rio thanks to him! I highly recommend this place. Everyone in there is professional and courteous. Thanks Oxendale!
Nick was great, got a outstanding deal they even sent a person to my house 50 miles way with the contracts. Service manager has a great look on life and I can tell he loves his job.
Hawaiian RAY is the best salesman there. You should ask for him. He is compassion, caring, and through. He will take care of you from start to finish. Absolutely the best...When they say they treat you like family they do. I needed a vehicle and I got the best treatment here out of any dealership I have been too....I am going to enjoy my purchase and going back when I need to purchase again...I really think if you are in this area and you need a vehicle stop here first, you wont regret it...
Great experience. Super friendly. Amazing deal on the truck and the financing.
Tiffany and the entire staff were excellent! They handled my very difficult financing situation in a professional and caring manner. I drove away in a beautiful car even after I had feared that it couldnt happen. Kudos to the Oxendale team. I would 100% suggest them to anyone!
My car buying experience was absolutely amazing. My sales representative, Hawaiian Ray was extremely professional and very courteous. It was as if I wasnt even purchasing a vehicle. The car buying process went very smoothly and professionally. I was very impressed by their warmth and kindness. You are the meaning of the word aloha Ray!
I wanted to take a minute to rate my experience at Oxendale Auto Center and out salesman “Hawaiian Ray”. As you can see I have rated 5 stars. This was a very smooth process from beginning to end. More specifically, I would like to give high praise to my salesman, Hawaiian Ray. Not only was he extremely genuine and a gentleman, but also a true professional. His approach was very relaxed with no pressure, giving me the chance to do my homework. I felt very comfortable signing the papers to my nice used vehicle! Thanks again Ray and Oxendale for being such professional people!
Wow BEST CAR DEALERSHIP I’ve been at! Big SHOUT OUT to HAWAIIAN RAY 🔥 He’s The BEST there is! He’s gonna make you feel so comfortable buying a car and the best part is knowing that your gonna be taken care of when you leave the lot.Again BIG SHOUT OUT TO HAWAIIAN RAY!! 😁
They was great. We dont have great credit so Tiffany had to work very hard to get us into a 2017 car. They also show us how to set up the phone and back up camera on the car. We would definitely go back to Oxendale Auto Center for another automobileStanley and Veda Uffelman
These guys are wonderful!! On Friday while driving home my car made this horrible noise and starting shaking. I barely made it home! As soon as I got back to the house I spoke with Matt who set an appointment for the next morning to look at a few options. He was incredibly friendly and welcoming. We looked around at a few cars in a comfortable price range. Once I found the car I wanted the staff went above and beyond to make sure I would be able to drive that car off the lot same day. I couldn’t be more thankful to the Oxendale staff for their patience and wonderful customer service. I was so stressed out going in and walked out smiling! If you ever need a new car I recommend visiting Oxendale. They really make you feel like apart of their family!
Very quick, courteous staff who listened to my wants and needs in the purchase of my new vehicle. The whole team went above and beyond to make sure that I was taken care of. Cailey Kinsey was great!!
Mentioning up front of what I wanted and what they needed to close the deal. I do not enjoy vacationing inside dealerships with the back and forth atmosphere. I submitted an application and within an hour I had an answer and not a used but a brand new car. I sent my prerequisites to the office via phone and email. After work I showed up and signed. I also kept them later in the evening from their usual to close the deal. I appreciate the haste Cailey and Nick, you contoured to my schedule and I’d like to thank you both. Also I did not have a preference to what I wanted. I said anything with wheels. Though of course I wouldn’t have excepted just anything. They did me proud
The customer service there was outstanding ! I cane to the lot looking for a new car and left with a new car. The way they handle business is extremely professional and I highly suggest taking a look there you wouldn’t be disappointed!
Cailey and the whole staff made our car buying experience great. Worked very hard with us to get through some challenging issues and to stay within our budget.Highly recommend if you have the need to buy quality cars at an affordable price. Thank you Cailey and everyone at Oxendale.
Paid for jeep grand cherokee 33000 cash after deal was done said only have 1 key fob said other one at cottonwood office. They called me couldnt find secont key would not pay for another thats really sorry customer service plus lying to me. Never buy another vehicle from oxendale auto center
We met with Hawaiian Ray and was immediately comforted by conversation in general, and not instantly about cars. We were there to see one particular vehicle but found it newer and beyond our price point. There was absolutely no pressure to explore the possibilities of extending our budget and actually reached out to another dealer to inquire about THEIR ability to satisfy our needs after we left.As it turns out, we were so impressed that we returned a month later and struck an awesome deal on the car we originally thought we couldnt afford.Thanks to Hawaiian Ray and Joe!
Everyone here was very kind and helpful. I love my car, and the dealer, Brad, was very helpful. I didnt expect to feel like a human rather than a number at a car dealership, but my experience proved that that is possible.
Absolutely wonderful experience at this dealership. I have never had nor imagined a more pleasant, positive experience buying a car! All staff members went out of their way to meet my needs, were friendly, courteous, and are all around good people.I came in and looked at some options with absolutely zero pressure- just informed, considerate assistance in meeting my needs. We ran my credit score and it showed up as pretty decent, but then it was about 100 points less on the more detailed reports run by the loan companies, which put me in a very poor score. I thought that was it and that I wouldn’t get the deal.I really really wanted this car and my credit proved a challenge, but Carl worked tirelessly all day while I was at work and negotiated with loan companies until he had a deal that made me incredibly happy. I came in to sign and pick up the car on the way to the airport and finished the deal in literally 15-minutes while Hawaiian Ray entertained my son and loaded our luggage into our new car!This crew is above and beyond fantastic! Don’t waste your time anywhere else!
Great service! They went out of their way to get the deal done! Great selection too! Thanks to Nick and his whole team at Oxendale!
Hawaiian Ray & Joe walked me through the entire process and were extremely helpful. They got me in a used vehicle even with my credit not being so good. I highly recommend this place for quality, great priced vehicles.
I have had my vehicle worked on in the past at different repair shops and I say without reservation, Derek and Oxendale was THE most pleasurable and reassuring experience Ive had yet!! Derek is a top notch technician, fully competent and extremely helpful!!! Would I recommend this shop? ABSOLUTELY, ABSOLUTELY!!!!Thank you Derek and Oxendale for a great repair experience!!Louie
We can not say enough good things about Hawaiian Ray. He went above and beyond for us and without screwing our credit he managed to get us an unbelievable deal on financing! Everyone was extremely kind and great to work with and they really have exceeded our expectations of a car lot! Thank you Oxendale Dodge for THE BEAUTIFUL MUSTANG. Grabber Green
Treated very nicely. They are all very honest and gave me good advice on what car I should buy that would work good in my budget. Definitely recommend!
I bought a car that wasnt in great shape a few days ago. I felt that it was a car I liked but things happen so I returned it. I have some ups about the people there; Ray was chill, and a good guy all in all and did his best too give me the best service and talk too the sales manager and the finance and so on. I like the sales manager and he was straight up and explained the terms and so on. I will buy another car there soon.
Awesome team of professionals . Worked with me on my low credit score and was able to find a great vehicle for my my family and kids. Very friendly and great humor in the office . Test drive with Gilbert is definitely worth taking the trip with .
Gilbert is such a sweetheart! He was the one helping us out and hes only been working there for a couple months, but he did great and we were both very comfortable talking to him. Everyone there was very personable and friendly, very transparent about the process and helpful. This is an auto dealership you can trust.
Very pleasant
Bought a car from the dealer in PV and they couldn’t fill the gas up.. while waiting for the deal the smoke from people smoking was horrible.. this deal was not for a cheap car so I don’t get it.. why cheap out
Tammy was out front when I drove up. She could see I was upset and offered a hug which I accepted. She promised me she could get me into a car even though I have bad credit. Guess what...she fulfilled that promise with my choice of a beautiful red 2018 Kia Soul. I have had a tough time lately and never imagined that I could buy a 2018 vehicle. Its a beautiful car and fits into my hopes and dreams. Thank you Tammy...I am a customer and referral source for life!
Jordan Armes was very respectful, knowledgeable and kind in this process. He made sure I was comfortable, understood every feature of the car and open to my barrage of questions. All the gentlemen there were exactly that, gentlemen. No pushy sales pitch, they all wanted you to feel like you were amongst friends. I appreciate their help and I would recommend them very highly! Go see Jordan and the guys, they’ll make your day!
My husband and I bought a jeep compass from Oxendale back in 2013, and all this time it has been a great car! Yesterday we traded the jeep in for a Fusion, and the Oxendale team really went above and beyond to help us get exactly what we needed. We couldnt be happier! Both our buying experiences have really been excellent and we plan on coming back in the future. Thanks Ray, Roger and the rest of the Oxendale team!
Buying a car can be an extremely stressful process and I have my fair share of dealership horror stories over the past 6 months (like dealing with multiple aggressive text messages from a whiny salesman whom couldnt handle my ruthless negotiating skills), but RAY made it a game changer for me. What I appreciate the most is how patient he was with me. I never felt pressured and RAY really worked with me to get a price I was happy with. I was actually able to get my dream car below MSRP!Of all the dealerships Ive visited, my experience with Ray and the Oxendale Auto Center far exceeded the others.Highly recommend this place!!!
When I needed to buy a vehicle, I tried Oxendale. My credit wasnt the greatest and they were able to get me a loan that I was very happy with. I got a wonderful newer used vehicle that was in excellent condition for payments that I can afford! I couldnt be more pleased. I appreciate all the details the team at Oxendale took care of for me to make this the very BEST experience I have ever had when purchasing a car.
We are very excited and happy about the service we received at your dealership. Will recommend to anyone who is looking to purchase a new car.
Very nice people and very helpful! I was in a bad position being in between vehicles and they helped me get into my new truck as soon as they could! Thanks Oxendale Prescott Valley and thank you Jordan for putting up with my girlfriend and I. Great place to buy a vehicle.
I was very very happy with the service they where so kind and caring and helped me get in a new car gotta give then 100%
Extremely personable & a pleasure to deal with. Was in & out within less than an hour. Staff drove the car down to Phoenix which was a plus. All together excellent experience!!!
Honest Hawian Ray gave me a great deal, and went way out of his way to make sure I got the vehicle. This man will help you get the vehicle you want! Not the vehicle he wants to sell!
I really enjoyed going in to Oxendale Auto Center in Prescott Valley,AZ. The salesman that helped me was so wonderful his name was Jordan. Very very helpful to me. He is a wonderful salesman. Thank you Jordan for my vehicle. 2013 Dodge Journey. I love it. 😊😊
Great experience! Ray, Roger, & Karl are all very polite, haggle free, and helpful. I am super excited about my new truck and even more stoked about my rate and pmt amount. These guys will see my business again. Thanks again fellas!
We worked with Hawaiian Ray. The best experience we have ever had working with a car salesman. Ray was not pushy, did not send me e-mails and text messages everyday, was curtious, and thorough throughout the car buying process. Ray was super duper to work with.
Great car buying experience! I’m still waiting on a refund for the gap insurance I canceled 6 months ago. I refinanced my car and got other insurance. Every time I call I just get the run around, I submitted every document requested why am I still waiting? Update! I got my refund, thanks to the manager that got involved. Very happy!
Everyone was great from Liz picking me up to all sales people the upper management and Carl to close the paper work...Liz even called to see that every thing was good. I was out in about an hour. Am very happy! Thank you!
Oxendale is a great place to buy a car. We were in and out with a 2015 car within 4 hours! Not to mention Ray and Roger and their great customer service. We will definitely be back and we will recommend them to everyone.
No problem fast easy good people Id buy more but this car is just right
Went to get a car with my father. Gilbert was very friendly and helped us in anything he could. We had to wait for manager Nick to do my credit application. It took him 2 hours just to give us a response. After 2 long hours Nick told us to come back another day and to make another Appointment. Just to give the girl salesman a deal when we got there 2 hours before them. Honestly disappointed on how he treated his 2 male employees, and us as customers. After this experience I wouldnt recommend oxendale.
I just want to say I had the best experience buying my car from Ray at Oxendale in Prescott Valley. He was very experienced in the car that I was buying and explained everything to me. The whole staff was so pleasant and I will refer family and friends to Ray.Thanks again,Val
I just purchased a 2012 GMC canyon and I have to say this was the best experience we have ever had at a car dealership. Ray Hawaiian Ray went above and beyond to be sure we were happy with the vehicle we wanted and explained every little detail regarding our purchase. There was never any pressure by him.I cant thank him enough for making purchasing a vehicle a pleasant experience. In my past experiences, purchasing a vehicle was always a dreaded time but not this time, it was actually painless.....and greatly appreciated!
Tiffany was rude and not very knowledgeable. This place is a typical high pressure sales, bait and switch type of place avoid at all costs. Have a price listed on cargurus for a car, that same car wasn’t even on their website and she claimed the price was a misprint and would only be honored until midnight yet they’ve had the car for a while and price drop history shows it was priced 2k higher. They dropped the price to try to sell it, but lie to try and get you to close on a deal today. Then try to force you to finance through them so they can mark up your rate lol. Joke. Dont fall for all these fake good reviews
Friendly staff and made the process of getting a car nearly seamless. Affordable and plenty of options. Would definitely recommend to both family and friends.
Very professional staff. Love the down to earth people they are. Recommended when you need a vehicle. Definatly! Above and beyond in customer service.
If your looking to wait after buying one of there vechiles i suppose this is the place for you but i recently just bought a vehicle from them and they did make it clear it would be 2 days till i could come pick up the vehicle, that was 4 days ago ive called everyday since then and all i can get for an answer is we are waiting on the banks, essentially they sold me a vehicle that technically isnt even in their possession