Purchased outdoor table chairs. Cushions were mixed manufacturer’s (USA-China) with different % of materials inside cushions creating a visual difference in cushion profile. Excuse after excuse waiting on exchange. Never to purchase here again. You can find better customer service at Cosco.

I love dealing with the Manager, Norma Daza, at the Poughkeepsie store. Last year we purchased a new table and chairs for my new patio that we built and Norma made it such an enjoyable transaction. She is very helpful and a pleasure to deal with so it was an easy decision where to go to buy furniture for my updated deck this year. We are so happy with our new chaise lounge chairs, table and outdoor rug. I highly recommend Norma and her team for your outdoor furniture needs.

The Fortunoff store is beautiful and well organized. The staff was very helpful and I was able to make my purchase over the phone. I am very happy with what I ordered and I am looking forward to spending the summer on my deck! The reason I didn’t give five stars is because we won’t get our furniture for another 5 weeks and they don’t give the option to pick up the furniture yourself. They also charged us $135 for shipping which I think is unfair when they don’t give you the option to pick it up on your own. That added cost should just be included with the price tag.

Good experience. Sondra Ferrara was friendly and helpful. She didnt try to upsell us and was great in recommending a patio set within our budget, especially with the limited stock on the floor.

Havent received anything yet, but my in store ordering experience was great. Sales associate was patient and helpful. Will review the products once received and used.Update...in store still great. Delivery...awful! Heavy table, chairs and umbrella just left without warning on back porch instead of down by pool. Other umbrella not delivered as promised, scheduled for following week. Just recieved call that it wont come for another week even though I bought the floor model! Ridiculous. Two other lounge chairs and table keep getting delayed via email, so probably wont have until next summer. Worst big purchase Ive ever made.

Love our new patio set which was ordered in April but delivered in June which is understandable given the pandemic, the only drawback was the cushions didnt arrive with the order but we were never told, we were the told they would arrive early July, we called today to confirm and were told now late July, the disappointing thing is not so much the cushions being delayed more the lack of communication to the fact that they are delayed.Overall experience in the store was great, friendly and helpful sales staff.

I absolutely love Norma!!! She will go above and beyond to help you. Buying outdoor furniture can be hard especially with all the choices you guys offer but she helps take the guess work out of it with her knowledge of all the furniture choices. Knowing how busy the store can get I will wait patiently for her, she has me spoiled & I don’t want to talk with anyone else…

The lady helping me in the Poughkeepsie location was an a absolute rockstar. She was kind, thoughtful and went out of her way to make sure I left with a product I was happy with! Highly recommend this location and I would promote her immediately!

I had a great experience with my purchase from Fortunoff’s. Norma was extremely helpful, knowledgeable, and a pleasure to work with. I credit the quality of the furniture along with customer service for being a return customer.

My experience here was so short I dont want to give a single star because thats not accurate. The quality of the product looks good and prices are fair for solid wood furniture.The older saleswoman we had was horrific. She was only pointing out all negative attributes to each piece. How they werent available till whenever, how this one needed to be sealed. How wed need to pack up the umbrella after each use. These are all the realities of the choices we were considering. Thats not a problem at all.. nice things require maintenance. But, there wasnt a single positive thing said about the products. Not one. The attitude was as if she was doing us a favor by creepily following us around and making sure we didnt buy anything.We shop at Tiffany as well. I go in there sweaty and dirty with pockets full of sawdust and paid for my wifes engagement ring. Nothing but top notch treatment at 3 stores Ive frequented. My money is green just like the next guys.Ill be shopping online for my stuff from fortunoff or driving to a different store. The staff here clearly isnt interested in selling anything.If this was my salesperson, theyd be selling negativity and theyd be batting 1000 after today.

Excellent customer service. Wish the store had the items the website does and that Fortunoffs had availability on these items....small table and chairs for deck. I can have it by mid August, 10 weks from now....Not the stores fault.

Customer service representative was friendly and helpful. We are always pleased when we work with Dave.

So glad that my husband and I stopped by the Poughkeepsie store today. We had been searching online for a patio table to replace our glass table that scattered during a storm last year. Sales Rep Sondra Ferrara was great. She was personable, patient and professional. She gave us space to look around on our own. Then patiently priced various sets and reviewed delivery time frames. I found the table that I really, really wanted! She then helped us choose just the right unbrella. I’ll be sure to recommend Sondra @ Fortunoff to the friends that I know will compliment us this new table.

Great experience buying outdoor furniture- prices were great and the sales agent was phenomenal

I went in to the store looking for a backyard lounge chair and the so called manager of the store was totally not a good employee for business! I was going to purchase a floor piece that was on sale because one of the arms was broken. It had a little table attached to one of the arms to place a cup. Although one of the arms was broken I was still willing to buy it. I took it up front to pay for it and the manager said to me the table doesn’t come with the chair. She said you would have to pay for it if you want it. The chair was on the floor with the little table and no where on the ticket did it say table not included in price. When I mentioned that to her she said “the ticket wouldn’t say that” And it would be 6.99 extra if you want the table. I am a business owner myself and I would absolutely make a customer happy! So who the hell made this woman the store manager when she absolutely doesn’t have a business mentality! I decided not to buy it and walked out! I will contact corporate about my experience!

The polite & professional manager delivered my umbrellas herself in time for Labor Day!The umbrellas were high quality and reasonably priced.Thank you.

Dave was extremely wonderful and patient.

Weve been looking all over for a replacement outdoor umbrella and Fortunoff Backyard Store had a great selection, the best in the entire NY area. I called to get some help and spoke to both Norma and Sonni and they were both so helpful in selecting the right umbrella and base.They were terrific and the entire experience was great.

After leaving the store and confirming the furniture and all the measurements would work a simple phone call was made back to the store to complete our order.

The pricing is very confusing and misleading. The manager “Norma” honored the lower price immediately without hesitation. She had to refigure the price with only 2 swivel chairs on their antiquated computer software, all while training a new employee. The store had several customers getting impatient but she remained calm and professional.The only reason I didn’t give them 5 stars is the company’s misleading pricing, if the manager hadn’t been so polite and accommodating I would have walked and so would the couple behind us.

I ordered my furniture and had some problem with delivery however Norma was fantastic!!!! I was having a dinner party the next day and she made sure I had furniture for them to sit on!! I would recommend anyone to go there and see Norma!

Norma was extremely helpful and knowledgable

I would like to add a comment why I gave Fortunoff Backyard Store Poughkeepsie location 5 stars.The reason for the excellent review is due to the Excellent customer service we received from the store manager Gregg and his staff. They were all very helpful and knowledgeable of the products they sell.Gregg even called me on his day off to give me an update on my delivery.If anyone is looking to purchase quality outdoor furniture please go into this store.You will not be disappointed.Thank You

Huge selection, good prices and great service. I love Fortunoffs

We purchased a new umbrella to replace one we bought from Fortunoff 5 years ago when we got our patio set. We were very pleased with the service and price. We will definately be returning to this store in the future.

Staff was pleasant and helped out with all questions and even shifted around furniture so I can envision my designs prior to purchase.

Even in difficult times the salesperson was ready and willing to help. Great job

Great selection and kind and helpful people

The furniture is great, but way too many mistakes in delivery of items. I bought over $6,000 in outdoor furniture and it took about five returns to get it right. The one saving grace is the grace and customer service of the store manager, Lateef. If not for him I would’ve simply requested a full refund a shopped elsewhere, but now he’s leaving, so...

Thank you for such great service. They listen to our needs and we were able to get everything that day.

Nice people, nice customer service.

Beautiful furniture for the deck and yard!

We bought outdoor furniture.They have a big selection of different price furniture.We’re happy

Customer service was outstanding got a great deal on a clearance set.

Expensive but if you want the best thats the price you pay. Know when to buy or shop slight changes year to year they deliver. Not all stuff is available promptly

Very nice selection. Very nice staff. Easy in/out.

Great service. Salesman tracked down 2 pillows for us at another store and had them ups’d to our house.

Easy, found the item online, called the local store to check stock, in stock, purchased it online and picked it up the next day!

High-end outside patio furniture

Great quality and friendly service.

Beautiful 👍🏽👍🏽

Ridiculously high prices

Smelled like cigarettes inside and really nothing impressing for Christmas

This place has gone down hill

Yep Yep!

Too pricey