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Dutchess Kia
2291 South Rd, Poughkeepsie, NY 12601, United States
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Dutchess Kia
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Na
Review №1

Salesman Daniel was personable, knowledgeable, courteous. I needed to send my information, he helped with tech issues. Kevin also the most pleasant, accessible finance officer we have ever dealt with. Totally pleasant experience. We will be recommending this dealership to all our friends.

is
Review №2

Had an amazing experience at Dutchess Kia. Took the trip from NYC to purchase my new Kia Rio. Would recommend anyone to go here, the process was seamless. Frank, Santos and Brittney all helped me in such incredible ways. They worked super hard on my behalf so that I could go home with my very first car. They made my first car buying experience so great. I give this place 5 stars for their employees alone. All three of them were so nice and helpful, they communicated super quick with me, and are very organized and professional. Thank you Dutchess!!! Love my new car.

Vi
Review №3

Had a great experience at Dutchess Kia. No other dealership in the area had what we were looking for and at the great price we got . Dan Gemmel, our sales associate, was outstanding! He walked us through the entire process from beginning to end with patience and answered all of our questions throughout. He even showed up on his day off to finalize the sale for us.Kevin from financing was knowledgeable and easy to work with. Kim the sales manager was kind and helpful.The staff was incredible and made the whole process seamless!

Sa
Review №4

Very happy with my experience at Dutchess Kia. I called a few weeks in advance to inquire about purchasing a car on a specific date. They were the only dealership who took the initiative to call me back and schedule an appointment. Santos was my salesman and made the entire experience stress free and even fun. He understood I needed to drive a new car home the same day and made sure to efficiently guide me through the process all while being hospitable.

Ma
Review №5

We bought 2 Kia Niro EVs.. A very pleasant experience. A nice relaxed atmosphere. Our salesman, Dan Gemmel, was attentive and engaging. No pressure at and he went out of his way to make sure we understood all the features of the car. Recommended without reservations.

El
Review №6

We had a great experience with Thomas Keller of Dutchess Kia. He was very accommodating and helpful and put no pressure on us to purchase. We went twice and on the second visit we left the lot very happy with our Kia Sportage. If you in the market for a car look him up we know you will have a great experience!

Ka
Review №7

Called prior to test drive a Kia Telluride said come in showed up 30 minutes later. told me who said that that they short supply didnt want to put more miles on used Telluride they had there, said had 12 people who want this car you can test drive it when you put $500 down and you own it when order come in, said to me people think Kia are cheap but cost more then you think I said I know what they cost Im good with that, left had my heart set on that car would of 100 % brought but bad service, so took my money to Volvo dealer down road and brought a more expensive car got to test drive car I wanted and way better service.

G
Review №8

I have to say, I was nervous to go to a car dealership because I was afraid that salesmen were going to be pushy and sell me on things I didn’t need. To our surprise, Dan G was DA G, the best, very easy going and personable. He made The whole process so easy it felt like we were long time friends. And then we met John, he was telling us stories about his family and he made us feel like we were friends as well. Thank you both for everything and my new 2022 Kia seltos! I love it #NewCarWhoDis

ju
Review №9

Daniel G at Kia is a really great guy, I needed something checked and he immediately took me to service. My wife wrote a review since we came from Louisville, Ky just to purchase from dutchess Kia. Again my appreciation to Dan, Kevin, and the service team. Very stellar team you guys have there, thank you.

H
Review №10

I came from Kentucky to purchase a vehicle from Dan and Kevin. They really outdid theirselves with their customer service and how easy it was to purchase a vehicle from out of state. If I could give 10 stars I would. I will definitely be coming back to get my next car from them!

N
Review №11

Chris!! Thank you so much for your patience with me!I had very little time to purchase a second car. loved how chris worked with us the first time so I had to call him up again! And once again very happy with the end result!If you are out looking for a new or used car go over to Dutchess Kia and ask for Chris! I highly recommend! He’s very polite, Patience and knowledgeable! He explains every detail of the car and make sure you are satisfy before you sign off! I’m so happy to be driving my new 2021White Kia K5 EX!

Mi
Review №12

Christopher Jarrin is amazing!During the pandemic, my lease ended on my vehicle and I went with a goal in mind during the trying times. Chris was kind, patient and listened to my goals and got me into a vehicle that checked all the boxes with speed and ease. A week ago, I contacted Chris to look at a few other vehicles while I was getting an oil change. He had the vehicles ready for me to test drive. I went with a very separate goal in mind from the last purchase and he again did not disappoint! Listened. Was enthusiastic. Kind. And now I have a vehicle that I absolutely love. Again another seemless purchase. I will always go to him when myself or anyone I know is interested in purchasing a vehicle.I also would like to mention how wonderful Kevin (who did my financing both times) is. What a pleasure. Keep up the great job guys!

Ir
Review №13

I came in today to inquire about Kia Sorento. Kimberly Roeber the manager was short and dismissive, not sure if she was having an off day or just needs a refresher in people skills. Its one things if a place is busy, but at that moment I was the only customer there. I really had my heart set on that car, but that small axchage was enough for me to take my business elsewhere. I did speak to Maria who was much more informative.

Br
Review №14

This company is so incompetent that I spent over an hour on the phone listening to the dial tone, when all I am trying to do is bring my car in to get inspected. I am not sure who is working the phone at this company but they need to adjust their staffing. SAD

Kr
Review №15

Great customer service!!! Made getting a car sooo easy. Highly recommend! Dan G. did an outstanding job of helping me through the entire process. 5 stars!!

Ro
Review №16

Needed a car, was happy the ones I liked on the website were available for a test drive. It was easy to make an appointment and Dan Gemmel was a friendly and thorough salesperson to work with. I feel happy with my choice and am super pleased with the Kia Forte (price and style).

El
Review №17

I dread the car buying process but my experience at Dutchess Kia was nothing short of amazing. Our sales person Chris was transparent from beginning to end! Everyone was genuinely in the business of making me happy as a customer! I appreciate everyone’s hard work to get me in my dream car in record time. I highly recommend them!!!

Di
Review №18

My husband and I arrived and were greeted by Chris who right away provided us with amazing customer service. Making us feel right at home. He was very helpful and knowledgeable. We truly enjoyed our experience here at Dutchess Kia. Also a shout out to George for making it happen behind the scene.

ol
Review №19

I had the pleasure of working with Dan at Dutchess Kia! He was the absolute best and answered all of my crazy questions and concerns. Go there and ask for him because he made the whole process easy and stress-free!! I love my car and he even checked in on me to see if I had any further questions about it. Great service and people there

Je
Review №20

JUST BOUGHT MY SIXTH KIA (yes, 6!) from THE BEST ANDREW HUGHES HE HAS BEEN DOING THIS FOR YEARS AND MAN DOES IT SHOW! SALES EXPERIENCE WITH HIM WAS PAINLESS, HELD STORE OPEN AND EVERYTHING TO ACCOMMODATE US! #AndrewHughesSALES THANK YOU!

Br
Review №21

Had a great experience with Dutchess Kia. If you are in the market for a new Kia, I highly recommend this dealership. My salesman, Chris made the entire process painless from start to finish and went out of his way to make sure I was happy with my purchase. I could not ask for better customer service. Very pleased to be the proud owner of a new Kia K5 GT-Line!

Ph
Review №22

5 stars isnt enough! I just bought a brand new 2021 Kia Seltos from Chris J. It was a wonderful experience. He worked hard to get me into the exact car I wanted within the price I needed. He went above and beyond to work with me. The car is more than I could expect and they gave me an amazing offer on my trade in. Even in the middle of a snow storm, he still took his time to go over every possible feature that the car offers. He never rushed me or demanded that I make a decision right away. He even offered to show me other vehicles based off of my needs and the needs of my family. Chris is extremely professional, incredibly friendly and even offered to help me transfer all of my personal items to the new car. I highly recommend them! Thanks again for a really great car buying experience!

Tr
Review №23

This place was great I came in a bought a 2017 Dodge Ram from then used. My sales person Chris was awesome he helped me with everything I needed and was very responsive. He knew a lot about the vehicle. Everybody who was there was super friendly and very helpful I would definitely recommend anyone whos looking for a car to come here. Best car buying experience Ive ever had. 10/10

He
Review №24

A great experience, great dealership, excellent sales person!We purchased a new 2022 Kia Telluride at Dutchess And could not be happier. Our salesman Dan Gemmel stayed in touch with me throughout the entire process.He let me know that the vehicle was available, I placed an order and then he let me know when it was en route. I never met him face-to-face until I picked up the vehicle, and as hard as that is to believe it was a seamless beautiful purchase.Kevin the business manager helped us get the paperwork together during the day, and when we arrived everything was ready for us to sign and complete.After that Dan made sure that we were comfortable with operating the vehicle safely and taking it home. He even followed up the following morning to see how our ride home was since it was raining heavily.I highly recommend Dutchess Kia, and I’m so happy with my sales person Dan Gemmel! When it’s time to buy another Kia I know for sure where I will be going!

Ma
Review №25

I just bought my very first brand new car from Dan at Dutchess Kia. He was so helpful and friendly, anticipated what I wanted and wasnt pushy at all. I came in for a used vehicle and left with a brand new one. The overall experience was top notch.

pr
Review №26

My wife and I leased a new, 2020 Kia Telluride from Dutchess Kia. The sales and service team are the nicest and most knowledgeable people I have ever dealt with. We had previously purchased a Chrysler Town and Country from them and traded it in for the Telluride. I highly recommend Dutchess Chrysler, Dodge, Jeep and Dutchess Kia if you are in the market for a new or used vehicle.

N
Review №27

I want to thank the best salesman over a Dutchess Kia, for helping me decide on which Car to buy. I went in there with three total different cars in mind😆 I even drove him crazy! But after test driving my now new 2021 Kia K5 GT I have to say I’m 100% satisfy.. Thank you so much Chris!! I love my car! And if you are in the market to buy a Kia I highly recommend you book with Chris!

Ja
Review №28

Dan Gemmel and team were so helpful throughout our car buying experience. Dan made the entire process easy and took his time to explain everything to us. We left happy with the whole experience and our new SUV. Dan even followed up to see how everything was going after the purchase. My husband and I highly recommend Dutchess Kia.

D
Review №29

I’ve been in the market for a Kia Seltos and checking all the Kia dealerships online for weeks. I finally found what I was looking for at Dutchess Kia and unbeknownst to me the limited quantities of the Seltos go as soon as they come in. Fortunately I had the pleasure of starting my contact via email with Andrea who was trying to assist me with getting the car I wanted, but as I stated before, they go just as fast as they get them. After speaking with her manager, I was contacted via text by the salesman Chris who continued to work with me to get the specific color and trim I wanted. I work on the phones all day, so I texted with Chris throughout the day until I was able to take my breaks so I can actually speak with him. Putting the deposit on Monday, test drive it and Tuesday and on Wednesday I was able to leave the dealership with my car with EXACTLY what wanted. Not the normal way for me to purchase a vehicle but very happy that they went through the avenues to accommodate me to make it happen!

Ju
Review №30

We recently bought a Kia Seltos EX at Dutchess Kia and had a great experience - due mostly to our salesman, Chris. Chris was very helpful, friendly, and patient despite having to serve 4 customers at once that day.Throughout the process, he was accommodating of all our questions and made sure to give us our space to mull things over when we needed it. Even after we left (before making a decision), he continued to help answer questions over text.Its only been a few days, but were really happy with our car. If youre in the market for a Kia, I highly recommend talking to Chris!

br
Review №31

I recently bought my first new car from Dan and it was such a positive, fun experience! From start to finish Dan was very patient and personable. He made sure to find me everything I was looking for in a car while simultaneously keeping me at my budget!! I would HIGHLY recommend Dan and dutchess Kia

AJ
Review №32

Excellent customer service, Chris did a great job making our experience pleasurable. We are happy with our vehicle and happy with how the process went.

Ki
Review №33

I recently purchased a car and worked with Chris J. From the moment I walked in the door I felt like I was working with someone who truly wanted to help me. Chris patiently answered each of my questions throughout the process.Chris also took the time to follow up with me after my purchase. I was so wowed by the customer service that I received when working with Chris, that I returned with my father. He is also in the market for a new vehicle... this was definitely a 5 star experience.

Be
Review №34

Everyone at this location is amazing. Dan went out of his way to answer all of my questions and I absolutely love my new car!! We’ve already leased 2 cars through them and will continue doing so for a while!!

Ab
Review №35

Inquired about a car online, took delivery same day, had car in stock no upcharges. Smooth experience.

jo
Review №36

I just recently purchased a 2021 Kia Soul and I was really pleased with the overall experience. Professionalism and attention to detail made the process smooth and pleasant. The people at this dealership know the ins and outs of their machines but they also treat the customers with care and make sure they keep you updated with all the nuances while purchasing a vehicle. I want to especially thank Gabriel Lawson who is a top notch professional and a really good person for his hard work in guiding me through the car buying process. Thank you very much.

Am
Review №37

Chris at Dutchess Kia was phenomenal and so helpful throughout my car experience. I drove off in a beautiful Forte and he was such a great salesman ANd person to deal with. I couldn’t be happier!

Ka
Review №38

Chris at Dutchess Kia was great! Super helpful informative and friendly! All Covid protocols were followed and service was amazing we got a great trade in value and a great price on our new vehicle!!!!

Ki
Review №39

I spotted the new kia I wanted on facebook. I texted my salesman Chris (who I was friends with) and told exactly what I wanted. Chris found the car I wanted and updated me every step of the way when it would arrive. Once the car arrived, he walked me through how each feature worked, even though I remember zero of it because I was so excited. It was a great experience overall and I would refer my friends and family back to Poighkeepsie Kia!

Tr
Review №40

Daniel G. Was the best cars salesman I have ever dealt with. Very knowledgeable on both exterior and interior features and made the process go very smoothly. I highly recommend anyone thinking of buying from here to speak with Daniel.

Ay
Review №41

We went in to buy a replacement vehicle due to a total loss so timing was critical. Haddy took excellent care - suggested a great vehicle, gave us a test drive, worked out the numbers and we had a car deal within an hour. Haddy comes from a car dealership legacy and it shows. We loved dealing with him and will not hesitate to refer anyone to him - as we already have!

Je
Review №42

I had a great experience purchasing my first vehicle with Joseph at Dutchess Kia. From the minute we walked in he was very warm and inviting, and even though they were closing soon he never rushed us or made us feel pressured. He took the time to go over all of the options in my price range and then helped me select which ones to test drive. After driving he stayed way late with us to fill out paperwork. He was able to get us a great deal on a vehicle. The entire next day he was very accessible as we navigated insurance and other paperwork. I had a great experience with Joseph and I would highly recommend him as a sales person, and I would recommend Dutchess Kia to anyone looking for their next car.

Ra
Review №43

First off Id like to thank Joe for being such an incredible help. He was extremely easy to talk to and made my experience beyond easy and smooth.This was my first experience ever looking at getting a new car. Ive always gone used thru family, friends and various others. I thought I would be in over my head. Joe took his time and helped me look at a couple of the options I had in mind.I ended up getting what I wanted (and then some) with a 2021 Kia Seltos S. Ive heard horror stories about how grueling car dealerships can be, and Joe was the exact opposite. I look at my car and still have a hard time believing its actually mine. Thank you, Joe!I highly recommend checking them out if you are in the market or are even slightly interested. Quick, easy to work with and very personable.

Ch
Review №44

Excellent experience! I purchased a vehicle with Chris. I had frustrating experiences at other dealerships prior to walking into dutchess Kia. I was greeted promptly and courteously here which made the experience positive from the start. Chris was up front about pricing, and we were quickly and smoothly able to work out a deal and sale. I was able to complete the purchase in just a couple of days and have been completely satisfied with the vehicle. Highly recommended. Thank you!

Al
Review №45

Chris & John were amazing! My first getting a car from the dealership & they made the process super easy! I highly recommend going here and asking for these guys if you’re in the market for a new car!

Li
Review №46

Christopher Jarrin was the Sales Consultant on my recent purchase. He was courteous and professional and assisted me in obtaining a hard to find vehicle. He was patient and I never felt pushed or pressured. He kept me posted each week to let me know the status of my vehicle order. My vehicle arrived two weeks early and Chris made the entire experience a pleasant one.

Sa
Review №47

Do not buy your car from Dutchess Kia. My family bought a used car in 2017 and at the time, we were informed that there was no record of car accidents. Recently, we were in the process of trading in our car and we found out that there were two car accidents that were reported under the previous owner. We filed a complaint about the lack of transparency and the financial loss we will be going through because of the two car accidents that we were unaware of. Our complaints were simply dismissed and the manager was unresponsive and showed a lack of interest in resolving this issue. If you intend to buy a used car from here, please double check to make sure that the information they are providing you are accurate and consistent across other dealership. Dutchess Kia uses a system called AutoCheck, which is less recognized than CarFax (where we found out the two car accidents). The evidence I provided to the manager was simply dismissed as unreliable while the system they use are just as unreliable based on my search. We are not only upset about being cheated to buy a used car with two accidents without being informed, but also the lack of responsibility and willingness to address consumers feedback, complaints, and concerns. The staffs were also very unfriendly, focusing on making you buy the car, but no customer care after the purchase has been made. Please reconsider if you plan to buy a car from Dutchess Kia.

Zo
Review №48

Stacey is wonderful. Ive bought two cars from her, she is so helpful and nice! She makes buying a new car not so stressful!

Br
Review №49

I had a great and easy experience with Chris at Dutchess Kia! I’ve been searching high and low for the 2021 Telluride with the nightfall package. Once I talked to Chris I didn’t have to search any longer and even quicker than I thought, he got me the car I’ve been looking for! With COVID I was cautious going into a dealership but they were clean, careful, and got everything done so quick for me! Thank you again!

Ch
Review №50

After purchasing my Kia Sportage from Dutchess Kia (DK) in August 2019, I took it to DK for the cars first two warranty service appointments. When I picked up the car after the second appointment, I noticed that one of the tires was leaking air. The tire had been fine before I brought it in for service, so I took it back and politely pointed out the problem. They found that a nail had punctured the tires sidewall, and the service representative passive-aggressively accused me of puncturing the tire.When I told him it was extremely unlikely that I had caused the puncture--I hadnt driven anywhere in WEEKS (the COVID lockdown)--the service representative grudgingly offered for them to fix the tire free of charge. Fuming about the insult, while waiting for the tire to be fixed, I walked around the lot and found nails, screws, wires, bolts, and small shards of metal. I have no doubt that the the flat was caused on THEIR LOT.What most incensed me about this entire escapade was the fact that they didnt simply own up to causing the flat tire on my car. At one point I said to the representative, Are you calling me a liar? He equivocated, and at that point I resolved never to do business with them again. I decided that for my next appointment, I would take my Kia to their competitor, Healey Kia in Newburgh (and I did, and it was wonderful; see my review).Until I went to Healey Kia, I didnt realize how bad Dutchess Kia is. And so you wont think my 2-star rating of DK is solely based on getting a flat tire there, here are the other problems with DK:1. The lot and service entrances are poorly marked.2. Once in the lot, there is almost NO parking available.3. There are two buildings on the dealership lot, and its unclear which is which.4. Making a service appointment is complicated.5. No salesperson or service person ever clarified what service(s) is required by Kia corporate to satisfy the warranty requirements, or how much each service would cost.6. The lot, being right next to Route 9 southbound, is dirty and packed with cars.7. The service lounge is tiny, dark, and not adequately socially distanced.Sadly, Dutchess Kia has lost my service business for the life of my Kia Sportage; they could have had 10 years of service income from me, but they blew it. Fortunately for me, Healey Kia is all too ready and willing to take my business.I am grateful to Dutchess Kia for one thing though, and thats this: from now on, when I go to buy a car (especially a new car) from a dealership, before I sign Im going to look most closely at the dealerships service department. The fact is, we only deal with the sales office at car dealerships once; but you will end up dealing with the service departments potentially a few times a year for 5 or ten years.My experience with Healey Kia in Newburgh was so positive that I wish Id bought my Kia there instead of DK.

Mi
Review №51

I had a great experience, working with Kymberli, Phil, and John. The salespeople and management were knowledgeable, courteous, transparent, and honest. Ill be happy to do business with Dutchess Kia in the future and to refer friends and family their way. Thanks for a great experience!!!

Er
Review №52

Too must frustration to explain. Theyll probably comment back saying my name isnt in the system to say I never bought a car from them but my partner did and she was screwed. Theyre great to talk too and laugh with like any good sales people. But once you walk out that door dont expect them to care about you anymore. Dont let the reviews fool you like they did to us.

As
Review №53

Wonderful experience. We came in with a set budget and they worked out an amazing deal for us without going over one cent. This is my 5th kia and Chris J was very knowledgeable and helpful- I will be going back to him for #6!

Br
Review №54

Amazing experience at Dutchess Kia! I recently relocated from Queens to Hyde Park and previously leased from Yonkers Kia. The experience at Dutchess Kia was soooo much better and more personable. I didnt feel like just a number to them. My salesman was Chris! He was amazing and treated both my dad and myself with lots of respect. Once you get my dad talking about the Steelers hes sold before we start signing papers, lol. When I first met Chris I told him exactly what I wanted, Seltos with a sunroof. Then it was history. Due to inclement weather, I came back two days later and picked up my 2021 Kia Seltos EX in Neptune Blue. The car is everything I hoped for AND MORE! Thank you Chris and Dutchess Kia for all of your help and getting me into the car of my dreams!!! Buh-bye Optima and HELLO SELTOS!!

Is
Review №55

Had the best experience with everyone here! Found the perfect car for me for a great price and the service was amazing! Without question I would highly recommend to anyone who’s looking for a great deal with great service! Thank you again to everyone!

Ch
Review №56

We had a great experience with Gabriel. We made an appointment online and he made it so easy to set up a test drive when we got there (no hoops to jump through), and told us the features between the various trims on the Seltos. He also got us numbers to review really easily, and everything was really clear. Hes a straight-shooter, very friendly, and obviously knowledgeable. We never felt pressured, which was really important to us to not have a salesperson just slam us with information without listening to us. The dealership is clearly taking COVID seriously, which as folks from the city, this was important to us. Everyone was wearing masks, keeping distance, and there was proper ventilation (we came mid Sept). We went to another dealership nearby that was not courteous at all, and the salesperson didnt know differences in the trim levels, and half the people were not wearing masks appropriately.This dealership set the bar high in the area, and while we didnt expect bend over backward service, they really did go above and beyond (confirming the appointment, being timely, communicating inventory and pricing, and just generally being kind to one another too - which wasnt the norm at the other place). Gabriel was probably the best salesperson we dealt with (out of about 6 people we met total) and we honestly wanted to buy the car because we wanted him to make a sale! We ultimately went with another vehicle line in general that they dont sell, but I would absolutely recommend them to everyone, and Gabriel for sure.

Ju
Review №57

Came here a couple of times talked to Chris Jarrin sales consultant talk to him about getting a Jeep. He was very helpful, very welcoming was not trying to just get a sale. Overall had a great experience. I would recommend if anyone comes to dutchess Kia ask for Chris and if Chris is not there ask for the guy that sits on the right by the door I think his name starts with a G.

Je
Review №58

Excellent place to purchase a certified used vehicle. Nick B went out of his way to make sure I was satisfied with my purchase!

De
Review №59

I had a great experience with Christopher Jarrin. He was kind and respectful, especially compared to the other places I have visited. Before I walked in, my car search was a pretty long and boring experience. It’s not everyone’s favorite thing to do, to go lease or purchase a new car. I sat down with Chris immediately and a few hours later I drove off with a 2021 Kia Sportage. I absolutely love it. Thank you to Chris for helping and cutting out all the nonsense. It was great to have a genuine conversation with a car salesman for once. This is the first time I have remotely had a good experience at any car dealership. 10/10

St
Review №60

Went in about a week ago to get pricing on a K5 GT Line and ended up walking out with it. I had went in a week prior to this for some general info about the car. Haddy came out, greeted me and was very informative with any questions I had. I came back for pricing and get a value in my trade in. Haddy didn’t play the typical games other salesmen will do, he was straight forward with what they could do and why. He also didn’t make me feel pressured into buying the car. Great customer service is why I bought 2 consecutive new cars from Dutchess Chrysler Jeep Dodge Kia.

Pe
Review №61

A total nightmare! Brought my daughter’s 2013 Kia Sorrento in this past summer for a recall on the motor. A new motor was installed in a timely fashion. While the vehicle was there, I asked if they could fix the air conditioning, which had stopped working. I agreed that it was no longer under warranty, and that I would pay for the repair, then the fun started. They kept the car for 2 mos, no loaner car because my daughter is only 18. They claimed that they had tested the entire system, and couldn’t find anything wrong, but the a/c still wouldn’t work. Wait, what??? Everything is fine but it won’t work?? So I got corporate Kia involved, and after getting the runaround from both, I finally was contacted by a Kia consumer affairs regional mgr, who said the case had been closed out by Dutchess Kia, and that they were not asking for any additional help from the corporate level. Nice of them right? So classes were about to begin, and my daughter needed her car back, so I reluctantly picked up the car, a/c still not working. Upon driving the car, my daughter found that the uvo radio wasn’t operating, including the backup camera and hands free phone. Called and left a msg, explaining what the problem was and said I would check the fuse and get back to them. The next day, the uvo system began working again. A few days later the oil pressure light came on, so we brought the car back and the new motor they had installed was found to be defective. It took another week or two, but they installed another new motor. They called and said that the car was ready, but that the uvo system had stopped working again, and that they checked the whole system and couldn’t find anything wrong, but the uvo system will not work and they can’t fix it. I picked up the car, and I was extremely upset at this point, but before taking further action, I decided to google the problem and see what I could find. It literally took me 5 minutes to find the answer and another 5 minutes to get the uvo system up and running again. This should tell you all you need to know about the quality of techs they have working at this dealership. I’ve owned a business in Dutchess cty. For 27 yrs., and I’m going to make a point to tell everyone about this experience. I’ll never go there for anything ever again, and I will do exactly the opposite of recommending such a poor quality business.

lu
Review №62

My fiancé and I had a great experience here with Gabriel today. We bought a 2014 Volkswagen Passat, Gabriel explained the paper work well and he was very knowledgeable about the car. We highly recommend buying a car from here!!!

mi
Review №63

I dont usually write reviews, but i have to say that I had a great experience dealing with my salesman Joe Zambelli. He did a really great job helping me find my Kia Forte and was very knowledgeable! i would highly recommend anyone looking for a new or used car to go see him!

Na
Review №64

I came here a few times met with sales consultant Chris Jarrin best decision ever he helped me buy both of my cars. I loved his energy vibes and sense of humor would def recommend if anybody goes to dutchess Kia to ask for Chris Jarrin.

As
Review №65

This place is dope!! Chris went above a beyond for me even with bad credit he made sure I get the best deals and made it happen! I’m so appreciative for them. Thank you!!!!!

Ti
Review №66

We went into Dutchess Kia just looking because our lease was up in March. We were greeted by Christopher Jarrin Who is a professional young enthusiastic non-pushy salesman he captured our attention with his personality. I knew that I wanted a 2020 Kia Soul l but I didn’t know which model Christopher gave us the keys to several models and allowed us to test drive them. He gave us all the information that we needed on each one of them was very patient with us and needless to say within a couple of hours we had purchased a new Kia soul he made our experience pleasant. He was very helpful when I had any questions gave me his cell phone number to call him at any time which I did a few times for help. I love my experience with him and recommend if you’re looking for a vehicle go see Christopher.

Mr
Review №67

If you are looking for a car and you’re not sure where to go please visit Duchess Cars Kia on route 9. I had such a pleasant experience I want to say thank you to Dutchess cars Kia for helping me and my family get into a very nice 2016 Chevy equinox LT. My car was 20 years old the engine started to go and I needed something right away to get to and from work. Stacey was extremely helpful and knowledgeable about the cars and what cars was best for our family. She was not pushy she just wanted to help us the best way she could and she did Stacey thank you very much. Also I would like to say thank you to Kevin in the finance department he really looked out for us Kevin you are the man thank you again for your help. You have a new customer for life.

Kr
Review №68

This is my 3rd dealing with Dutchess Kia and our salesperson Christopher did not disappoint. We were able to find a vehicle that worked for us with ease. This dealership puts customers first. I highly recommend Dutchess Kia. Our former salesperson wasnt there but Chris took great care of us. We are now proud owners of a 2020 Soul.

Da
Review №69

Just try to get anyone to answer the phone. I have tried numerous times and no one ever picks up. I will get my Kia serviced at another dealership

De
Review №70

My opinion about dutchess Kia has changed thanks to Chris! 2 1/2 years ago I went to dutchess Kia to get a new leased Kia (I previously lived in westchester) and the sales person who is no longer there that helped me was beyond pushy & arrogant but I needed a car so after hours of going back and fourth I finally got a good deal and left saying I would never use that car sales guy again.But just the other day I stepped foot in dutchess Kia again & Chris instantly turned my previous bad taste around! He was beyond helpful and knew exactly what I wanted, I was so indecisive but he could tell what I liked. This car was not only because I needed a new lease but a gift to myself on my weight loss journey. Chris made me feel not like a customer but a friend & we talked about everything and anything and he worked to get me a good deal to make sure I was happy. He also handled EVERYTHING for me after hours to get it done so the next day I was ready to drive off. I hope he is there next time I lease another vehicle! I will be sending all my recommendations to him! & also a huge thanks to the business manager, I can’t remember his name, you were very kind & easy to talk to!

Ch
Review №71

Chris j was the best very knowledgeable and very helpful highly recommended

Ka
Review №72

Thank you Dutchess Kia! Anthony was so honest and took the time to find us our car, explaining all options within our budget. Excellent customer service.We picked up our new baby yesterday. Anthony sat in the car and went through everything with us. We are so happy! Thank you Anthony and Dutchess Kia!Would Highly recommend!

jo
Review №73

We drove 80 miles to Dutchess Kia to purchase a car that was in their inventory. Every mile was more than worth it. We set up the transaction the preceding 2 weeks so that on arrival, we could pay and go. All it took was about 2 hours to complete everything, once we were there. 1 visit. Bunny and Kay, aces. Efficient and courteous Gabriel. Gentleman Kevin. Patient and excellent service. What more can one ask for. Many thanks!

Ry
Review №74

I brought in a car to get an oil change and tire rotation. Ted in service department was professional and friendly. The work was done fast and there were no hidden costs. Honestly, it was the best experience Ive ever had at a car dealership.

An
Review №75

This was my first time at this dealership I went to 7 dealerships in 2 weeks before going to Dutchess Kia. And remember I’m from out of state! Anthony Scott and Brian (manager) (I’m sorry that I don’t have Brian’s last name) were absolutely the best! They worked with me for a few hours to make the sale! Even George from the finance department went out of his way to explain certain warranties. That in itself can be scary at other dealerships but not at Dutchess. Anthony and Brian went above and beyond to make sure that I was happy with my purchase. I love my 2019 Laramie! I am already going back to make a 2nd purchase in the spring for my wife for a Kia sport. I highly recommend this dealership to anyone interested in a great customer experience!

Ca
Review №76

Had a great experience at Dutchess Kia, they aren’t pushy like most car dealers can be which makes a stressful situation much easier. Gabe was my dealer and he was so helpful with everything, making sure I got the car I wanted. Very happy with my new Jeep!

Br
Review №77

Outstanding Service from Chris Jarrin, best car buying experience thus far. Highly recommend.

Ma
Review №78

2nd Purchase October 2021Last week we drove from Nashville, TN to Poughkeepsie to do business with the BEST IN THE BIZ again and they hit it out of the park! Phil was so great and his excellent communication was key in getting us back to trade in our 2017 for an upgraded 2020 Kia Soul GT. Santo was so kind and took care of every detail on delivering our new car and Frank helped us protect our investment with an amazing coverage package and his expert financial skills got us a fantastic interest rate with the bank. These guys are PROS!1st Purchase June 2020Had an AMAZING experience yesterday with the team at Dutchess Kia! Everyone was so nice and professional, from the beginning communications with Phil to the financing with George and all of the in between while working out the details with Andrew who was very personable and took great care in helping us make the perfect purchase of our Kia Soul.We love our new car!Thank you all so much!

Jo
Review №79

We recently bought our first Kia. I worked with Jody from the get go and he was great. I hate dealerships and car salesman. I informed him of this right upfront and he did not disappoint. I told him exactly what I wanted, the price range I wanted to be in, and he worked it out perfect, all while being a great negotiator and giving a few extras to seal the deal. I would recommend anybody to work with him thats looking for a new car. Ive dealt with many car salesman and he is one Ill always remember.

Si
Review №80

Andrew and his team are the greatest! We love our new car.

Ja
Review №81

Chris was great Excellent great customer service Karen also

Jo
Review №82

I went in knowing that I was underwater in my Nissan, not expected them to be able to work the numbers because of the situation. Jodie was very upfront with me and the whole team was helpful in getting all of my must haves in a vehicle while respecting my budget. I definitely didn’t feel any pressure from these guys and left very happy. This was easily the best experience I’ve had at a car dealer and couldn’t have asked for more. Thanks fellas!

Da
Review №83

I had Anthony as my sales rep and he was AWESOME. I hate pressure and thats why I dread car shopping, but he was so chill. He answered my questions and helped make the deal I wanted happen. Weve never owned a Kia before and now I cant image not buying my next car there as well.

MA
Review №84

I drove up to this Kia dealership from Westchester County, because they had a bigger selection of colors in the Forte. My sales professional was Monica Colon. She was fully knowledgeable about the vehicles, as I test drove a number of cars, and was flexible on different price points. The transaction process was quick and efficient, which made it a positive experience. So I highly recommend her. I would also like to thank Kelly in the office, for streamlining the documents. Before I came here, I did some research and test drove cars from different companies and checked out their warranties, and the Forte is better than all of them in this category. I was surprised by this. So, I encourage everyone out there, do your own homework.

Bi
Review №85

Being I was new at leasing I had numerous questions and concerns. The primary salesperson was Anthony Scott. Anthony did an excellent job of answering my questions and addressing my concerns. He conducted himself very professionally and at no time did I feel pressured into making a purchase. I feel a fair agreement was reached regarding the terms of the lease. Anthony was very understanding and demonstrated much patience when I made a last minute change to the vehicle I wanted. I was impressed with how quickly Dutchess Kia located the exact vehicle I wanted and had it ready for pickup. The whole process from my initial inquiry to vehicle pickup was easy and pleasant. Im hopeful and confident that my future experience with the service department will be as positive as my purchase. I would like to note that Jody Dyckman was very helpful when on a day he had to fill in for Anthony.

Sa
Review №86

Sales woman Stacy is the best, she was very pleasant and professional. She is very knowledgeable about the cars/trucks that she sells. She made sure that i got the truck that i wanted. I will buy from Dutchess cars again.

An
Review №87

I am having issues with my Kia car. My husband and I also have a Lexus. Whenever there is an issue with our Lexus, the dealership ALWAYS gives us a rental FOR FREE if the issue deals with our warranty. This company CHARGES $35 a DAY!!! Seriously? MY CAR IS BRAND NEW! Its a 2019 and has had to be back at the shop 4X in a year. I do not recommend this dealership if they choose to nickle and dime their potential clients. Also, overall, I do not recommend a Kia as there tends to be many issues and problems.

Je
Review №88

Went to look see some cars today Friday 2/28 the place was slow yet took forever for anyone to come over went to Nissan and found a nice used car Thanks anyway:(

Pa
Review №89

Christopher was a pleasure, and made the entire experience was easy. I definitely would recommend anyone to Dutchess Kia.

Va
Review №90

Smooth, Fast Service. Ask for salesman, Anthony Scott. He is a young, respectful guy who is eager to make his customers happy. If he doesnt know something, he immediately gets his manager. Great service and fast!

Je
Review №91

My husband and I just bought a Jeep Wrangler JL 2 door at Dutchess Dodge and we could not be happier! Gabriel Lawson was our salesman and he took very good care to show us all of the features of the Jeep. Gabriel patiently explained and demonstrated how the soft top works and how to engage 4 wheel drive. He also showed us fun additions to the Jeep which makes it unique. The sales transaction was very smoothly. Ryan McDonaugh was excellent too and was very thorough in explaining the extended warranties options and finalizing transaction. Many thanks Dutchess Dodge!

Ju
Review №92

The first part of my awesome experience was in the service department. I received an honest accurate assessment of my old car from some very friendly people. When I realized I needed a new vehicle John Mulcahy helped me get exactly what I needed with the best deal ever! I was in my new car in less than a week and I couldn’t be happier. I truly value my relationship with this great dealership and look forward to doing business with them in the future. Thank you!!

Al
Review №93

Had Gabe Lawson as my salesman. He was awesome, helped get us the deal we wanted and was very happy to answer everything and anything we had questions with. If you need a car, go to Gabe at Dutchess Kia! He will get you exactly what you’re looking for.

A
Review №94

Anthony was really good, not pushy but informative. He made the process as pleasant as possible. I felt I got a nice car at a good price. Id ask for him, hell treat you right.

an
Review №95

Marcus helped me with my car and he is a ok

Pa
Review №96

Aaron as well as the rest of the team was friendly and very helpful. The experience of test driving a car all the way through purchasing and delivery was upfront and straightforward. I would be happy to recommend Dutchess Kia as one of your stops in the car shopping process.

Jo
Review №97

Where to begin... First and foremost- excellent service from manager Kim and salesperson Gabriel! While it was expectantly busy on a Saturday, Gabriel was able to juggle 2 other customers in addition to my family all while making us feel as if we were the priority. Though if Im truly honest, the car sold itself. They were able to set me up with 2 test drives: The Sorento and the Telluride-- We took the Telluride, it is an outstanding vehicle.While Gabriel finalized things with another customer, the manager Kim was very attentive, knowledgeable and diligent in explaining all of my purchase/finance options. At the end of the day if you dont leave with the car you want, you didnt want a car! Ha! Rethink Kia, I never thought Id drive one but theyve really stepped their game up and Gabriel and Kim were able to take care of my family and I- Highly recommended!!!

Mi
Review №98

If you are in need of a car, stop in everyone is great and they do whatever it takes to get you what you need! Work with Anthony Scott if you get a choice! Hes a great guy!

Br
Review №99

I spent two months searching for the right car to replace my 2013 Corolla.The search was grueling. At times I felt like every car salesman in the tri-county area had my email and phone number...I contacted Dutchess Kia via email and within a few days was sitting with a sales consultant named Stacey who was not only knowledgeable enough to answer every inane question I could come up with, she was patient, consistent, incredibly understanding and friendly and made the entire experience of leasing my 2019 Kia Niro completely painless! She also masterfully worked power tools to install my plates today in the rain while rocking a witches hat for Halloween! 👍🏼She was a pleasure to work with and I would recommend anybody who wants to feel respected and heard during the car buying process to ask for her!Thank you so much!!! I am so happy with my new Kia!

Y
Review №100

My experience with Dutchess Kia was very positive thanks to Aaron Davis. He was knowledgeable, courteous, perceptive and sincere. I highly recommend this dealership, based on the excellent customer service that was afforded to me.

Information
34 Photos
100 Comments
4.3 Rating
  • Address:2291 South Rd, Poughkeepsie, NY 12601, United States
  • Site:https://dutchesskia.com/?utm_source=googlemybusiness&utm_medium=organic&utm_campaign=website
  • Phone:+1 845-462-7700
Categories
  • Kia dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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