I am hooked on wood products, and the plants were beautiful, they had me at plants on sale.

Normally I love a visit to Ace Hardware.However, on this particular occasion, my visit to Division st. Ace Hardware, in Portland OR, was uncharacteristically unpleasant. Understand first, that I was in a little bit of a hurry and it was very hot. I have been in the store for 5 maybe 7 minutes and had already found what I needed, however, it was locked behind a cage. Presumably due to theft problems. So I went to the front desk, I waited for an attendant, it seemed like a very long time, but lets remember, it was very hot. Eventually one of the representatives sent someone to help me. I commented to the youngster that they must have been shorthanded that day. One of the representatives overheard me speaking to the young man, and said to me: you dont have to get belligerent sir, oh, and if you dont like it theres the front door. I replied: Im not trying to be belligerent Im just in a hurry. Then I maneuvered into line to wait for check out.After checkout, I addressed the representative who would have had me use the front door. I asked him why he was so quick to get on my case and said to him: I wasnt being even rude to the young man who was helping me. I then suggested that his anger could cause him health problems and that he should try to relax. The Man became irate and offered to call the police.Needless to say I left the store in dismay. I was very dissatisfied, however and unable to express my dissatisfaction due to the representatives dismissive manor. Im not disappointed with my purchase, but with the customer service I received.

The staff were super helpful, friendly and didnt just throw the most expensive option at you, they showed me all the options, without having to ask.I also liked the stock and how clean and organized it is. It made it easier to shop at one stop rather than having to look all over town for stuff Id expect a hardware store to carry! HINT HINT BIG BOX....

This is the best hardware store around the staff was great and very helpful the cashier was excellent and fast

Sales reps Timothy & Tyler provided expert service recently. Theyre a great ensemble team at this store, and refer you to appropriate staff depending on area of expertise. Thanks you guys!!---------Outstanding customer and product service. Also, extremely honest. They held my new mobile phone in a locked office overnight, the mgr. leaving message at the home phone to alert me they had it. They answer any question, and always go above and beyond. The manager, (James or Jamie), is accessible and oversees operations extremely well.

Fair selection, clean displays. Could use a few more folks on staff with how busy it is during the summer.

I DID NOT GO HERE! GOOGLE MAPS KEEPS SUGGESTING THAT I WENT HERE AND I DID NOT! THEY WANT A REVIEW FOR IT AND I DONT HAVE ONE.

They have a huge sign out front stating that you must have a mask to enter the store but many of the workers are unmasked. Ill be going to Lowes from now on.

Very good customer care and people loving their work. If one employee dont have any answers goes to another for help!

Another bad review. Daryl Soli, PLEASE READ all these here and on yelp and make changes. Rude, uncaring and unhelpful inept staff. Called 30 minutes prior to arriving to verify they refilled propane. They said Id have to carry them thru store to back. I explained the safety issue and weight, they said to pull around back and call. I did. When I did so they said I had to go to front and carry thru store, again I explained and they said to sit out back they would send someone. I waited and waited. Only to be told go to front and carry thru store. So I did. My two propane tanks are 57 lbs each. I had to carry thru store after filled. Please read reviews and fix multiple problems at your store or just put a sign out front to let potential customers know you DO NOT want to be helpful, courteous, professional etc.

Love Ace hardware, maybe not always the most affordable, but they have one of the best selections in terms of hardware and replacement parts that you can find anywhere

I love this store they have everything you need to fix little things, little repairs around your house. Great store. That guy that I asked for help he wasnt very friendly thought, wasnt even done talking to him and he walk away from me 😂 I said Thank you! I did not hear him said none back to me. it is all good though not a lot of friendly people nowadays. ✌️✌️

Love this place they arent face mask nazis was able to walk in and smile at the associates with no mask on without issue

I shop here because its close to my house and in a first time home owner. We habe alot of project to do around the house and I know the prices can be alittle higher sometimes but that doesnt bother me. However my last shopping experience was less then enjoyable. I went in looking to purchase some materials to work on my pool project and the gentlemen who help me must have been having a terrible day. He had a bad attitude and I really felt as though I was an inconvenience to him. I went as far as to ask him if he was having a bad day. And I requested another employee to help me. He scoffed at while walking away. I asked him his name and he replied with it doesnt mater. Then he said he name was Ron. (I found out later this wasnt his name) a lady come out from the back who said she was just here helping from another store. She was very pleasant and professional. I told her her employee must be having a bad day and that Ive never been treated this was while shopping here. She then told me that the employee gets like that and she told me his real name. Im leaving his name out for privacy reasons. I told her its concerning that at employee would lie about there name while providing customers services to its customers. I thanked the lady for helping me and answering my questions and left without making a purchase. Ill probably shop there when I have to but if I have a project that requires someone to answer some questions or help me find something Im more inclined to go to lowes or homedept in the future.

Very nice place, some better deals then the big stores too. Very friendly staff as well.

I love this store they r real nice people there

There bolt selection is a huge help when now one else has them

Amazing customer service cute cashiers

They always have the handiest things. I almost always find what I need

From deck sealant to the cartridge in the shower faucet for hot/cold.. This is my go to 👍

Awesome Customer Service.

Always great customer service. Helps me find what I need. Has Ace Brands available in many products and as an Artist, I can find Ace brand paints cheaper than most stores I would shop at. Im glad they are so close and always have something I need for my projects.

All the employees are curtious and knowledgeable. Miss the outdoor Garden Center. Hate but appreciate the plexiglass at checkout 🌆On our latest trip the Employees treated us COMPLETELY DIFFERENT THAN ALL THE TIMES EVER BEFORE!!Apparently we must have looked like we were THIEVES. Upon entering the store the FIRST associate to AWKWARDLY FOLLOW US APPEARED INSIDE OF 2 MINUTES.The SECOND guy did a SLIGHTLY BETTER job at HELPING us to find the items we were THERE TO PURCHASE!THE THIRD MAN........this is what has really made us consider NEVER RETURNING TO THAT STORE.........Mr.THIRD followed us as we picked out our last items. And by FOLLOWED we mean LESS THAN 3 FEET BETWEEN HIM AND US!! SOCIAL DISTANCING WASNT EVEN RESPECTED!!!OUR ENTIRE TRIP TOOK 10 MINUTES.We have a 4 year history of going here to PURCHASE the items we need. This was a POSITIVE PLACE FOR OUR FAMILY TO GO..........NOT ANYMORE!!CHECK YOUR SELVES ACE......RESPECT SOCIAL DISTANCE OF 6 FEET !!RESPECT YOUR CUSTOMERS!

I was helped by Jamie who solved a problem for me that saved me time and money. This is my hardware store going forward.

Everytime I have been to Ace, the entire team was courteous and helpful. I can always count on good service and advise here. The paper shredder was top notch that I got at Ace, but I was at another store, they had the smaller version at a much higher price. My gnomes are happy at their new home!!

Had an excellent experience. The gentleman that helped me find a couple items was very helpful and answered all my questions

While there are a few Hardware Stores in my area, I will ALWAYS choose this location.The staff goes above, and beyond what customer service should be. 😊I do a lot of DIY Projects, and I find that the staff is very knowledgeable about what is needed.Also the store is ALWAYS immaculate!!!You guys are AWESOME!!!

Masks required but all employees (save 1) Not wearing any type of face covering or wearing purposefully incorrectly.Will not be here again.

Nice clerks at checkoutThere was a line that was moving quickly to checkout of approx 8+ customers with 2 cashiers during a Saturday midday shopping.

Thank God for local Ace stores! Not only do they have more well-educated staff then Home Depots there is more locations so when youre doing a job and need something specific you can always count on Ace to have it! I highly recommend everyone support your local Ace Hardware Store. Its better than big box stores in so many ways only those that do stuff actually know how great they really are! Thank you Ace

I go out of my way to come to this specific Ace because of the manager James. He is so friendly and helpful, doesn’t make you feel rushed and is there for all your questions. He definitely knows his stuff, thanks for all the advice!

Always friendly staff, knowledgeable and helpful. Lots of parking.

Ace is the place and you better be sure these guys know what theyre talking about!

Large inventory of products that allows you to buy small rather than requiring buying in bulk packages. This is a great go to for those hard to find items needed for home improvement projects.

Good neighborhood tool store.

Great locally run ace. Everyone is really friendly.

Very convenient for small hardware needs as its right on Division and 162nd. People here are very helpful when you ask something or need to find things. We know what we need, we ask them where it is if we cant find it right away, grab and go check out. Easy.

Newer store in a newer strip mall shopping experience. Be prepared to wait to checkout though. I have never checked out without having to wait on line!

This hardware store has a little bit of everything.

Not many people. Smaller than I expected, this is my first visit. I found what I was looking for plastic tubing in different diameters.

Best ACE ever. Staff is great, so helpful! Stocked up well!

Today I went in to the Ace hardware off division to get a few things that I needed I noticed story employees following me around trying to be discreet and I cant stand when that happens because I would never steal and never has it came to mind I work hard for my money and as I was walking out after paying the alarm beeped so I went back it went off and I was taught to always do that and there was a store employer standing right by the door and he had me walk through it without my stuff that I bought and it didnt beep again and as I was walking out he said sorry for falling you like a hawk we just had to do it so they obviously had to made that alarm go off on purpose so they can see if I had any thing on me or something cuz it didnt go off when I went back through again with the stuff I had BOUGHT they need to stop judging how somebody looks because Im a vice president of a construction company and would never steal never thought about it I was raised better and also work for my money so I can BUY things plus also I had a $2,000 electric skateboard that I was carrying so why would I steal Im pretty sure they couldnt even afford to spend that much on a skateboard alone LOL sucks for them though cuz they lost a customer and honestly Id like that store but they ruined my experience there so now I will not give my hard earning money to them including all Ace hardware stores now #STOPJUDGING so I tried to give them another chance but once again I was harassed by employee named Jamie thats what he said his name was he would not stay 6 ft after I asked him to please stay back because covid-19 he would not listen and proceed to keep trying push me out the store even though I have done nothing wrong besides asked him to please stop harassing me and he didnt like that so then he became super rude first you dont ask someone that is shopping at your store umm didnt you have some bolts in your hand? which I still did have them in my hand were else would they be them I dont know why he need to ask me that question unless hes thinking Im stealing and makes since why they were watching me I cant even shop there peace fully which is really ridiculous they love to judge how people look I really think if Ace wants to keep customers then they need to rethink about there employees and Im not the first as I read other peoples reviews I will be contacting corporate once again about this

Helpful staff. Decent selection of tools and hardware. May not have everything, but I would rather go to Ace than Home Depot anyday of the week.

The staff is always friendly and helpful.

Bigger size store so thats good and really good variety

Great customer service experience.

1 stop shop today great service

Great! The people are so helpful and courteous.

Very helpful staff

Quick very friendly

Masks required but store employees not wearing masks. Will avoid in the future.

Fantastic customer service - great variety and helpful staff!!I had been to several hardware stores for an aging pool heater, small fittings and connectors. Big chain HW store employees didnt have the care or the items needed. I was in a pinch due to the vendor coming that morning and not having the fitting for them to complete the work needed ( 3 week waiting time). Bob and the staff were helpful, empathetic to my issue and directed me, sat with me getting creative when the clear solution wasnt available. I walked out of the store not only with a solution but a smile and energetic at the help.The store is not near my home but I will be travelling there more often for my needs and patronage.Masks are required (I agree with this company policy), some agree and some dont but its to keep everyone safe, all staff wore them and its well worth the mask!!TL:DR - Bob and staff are courteous, helpful past showing you where something is and invest themselves in your shopping/ hardware needs.Very thankful for a store like this during Covid!!

Ok

I swear im lost are imprinted on my head. Thanks to the staff for helping me navigate thru manland!!!

Cashiers did greet everyone as they walk in . Aftee that not a person insight to help anyone. Also another smaller than most Ace Hardware store. Small amount of choices.

Always helpful and ok prices. Tools are always cheaper at harbor freight, but it a longer drive .

I like it better then Lowes or Home Depot you dont have to look for help

The employees are refreshingly Pleasant, extremely helpful, and more than willing to check backstock when trying to find things here @ Ace Hardware on Division St... 🤗

If you need home repair items. Improvment or paint they have great staff

BEWARE SHOPPERS! THEY LIED to me on the phone saying they carried a specialized product that I needed. It was a test I needed to perform for the purchase of my house. I was on a time constraint. I asked the lady 3 times to make sure it was the right test and they had it in stock. THrEE times she lied to me. Obviously too lazy to go check. It was a 45min drive to their store so thats why I called!!!!! 1 1/2 hrs wasted and I wont get the test on my house because the time was up....At the store when I was upset because I was lied to, all they said was, Oh Well..Go to Home Depot! They like to help!

I had some keys made here & received great customer service. Clean & well-stocked store, interesting to browse in, which I found to be a surprise, as a hardware store normally isnt on my list of interesting places to go. Definitely not bargain prices, though store carried discounted & clearance items.

I always love coming here. It is like Toys R Us for me lol

Very helpful and knowledgeable staff. I was looking for a particular size bolt for a wing nut I already had. I didnt want to have to buy a whole package of 500 just for 3.Guy took me down to that section, tried several and measured them against the one I had. Found a perfect fit. Dropped them in a bag, labeled and priced it, and I was good to go!This is the kind of service I like and truly appreciate! A great small town feel in the big city. Will definitely be back.

Jessica an employee at this location is super disrespectful and rude to customers, the manager even said she has been having issues with customers cussing at her and spitting at her and its probably because of how rude she is to the customers. And the manager isnt much better himself. This location used to have wonderful employees and me and my husband were regulars but with these new employees, we will not be goingand dont recommend others go either, the poor customer service at this location is atrocious.

I had an amazing experience here. Came in to just find screws to put up my license plate. The staff offered to try them in for me and even helped me put up my plates. Customer service is top notch.👌

Thank goodness they had what I needed. Very uncommon part......life savers

I was told first hand by James the manager that we dont care about small businesses and he could care less that he losses my business.. completely rude to me in front of other customers. After coming in SEVERAL TIMES and the cashier gave me a couple dollar discount on a bag of wood that sells for 12 there and 5 dollars other places.. he could of handled it COMPLETELY different. Let me say.. hell looks alot more than mine!

I love that we have this Ace Hardware so close, friendly and helpful employees, large selection (especially in the screws and fasteners dept, seriously huge selection and things you cant find at your local big box hardware store, you know who Im talking about...) and the price per gallon on Propane is consistently lower than any of the surrounding gas stations, with great service!

Better than Powell

If you need something hardware or house related, there is a good chance you will find it here.They still cut keys and have a nice selection of blanks. They have kithen small appliances to mops and brooms and cleaning supplies.Rope and chain to nails and bungie cords. They have sheet plastic they can cut for you as well. So if you need some pets supplies or potting soil, its a quick trip to this store.There are always sales and if you sign up for their saving card, you earn points that you get cash for your next purchase, that is nice.The employees seem to like their jobs and are pretty friendly.

I decided to stop shopping here. The manager has been sick for a week with a possible case of Covid

Came in looking for some pruning stuff and as a walked in staff just looked at me as if they had never seen a Mexican around,ale people feel uncomfortable just to go spend your money

This is the quintessential neighborhood hardware store. Easier to navigate - both inside and out (parking) than the big home improvement stores, Ace has a surprisingly wide selection of stuff. I love the e patience, the attention, and the appreciation I receive shopping here and try to support our locally owned franchises often as I can.

Clean, friendly, great customer service. I forgot my cane outside out front&thought it long gone. I called&the amazing woman went outside&found it and they held it for me for 2 days until I could get back in there. Thank you Ace. Also if they dont have something you need theyll gladly order it.

Really nice store, they try really hard to help you find everything thats on your shopping list, and they have really great sales, Red Hot Sales

Ive been shopping with these folks ( at their other stores ) for almost 30 years. They finally opened a store closer to me! I dont always find what Im looking for but I stand a helluva lot better chance than at the big box stores. Plus i like keeping my dollars in the community. If you need hardware this is the place to go.

Ok place

Staff was friendly and helpful.

Your local neighborhood store is not always better than the big box store. Division Ace Hardware is a prime example.I have spent a lot of money at this store in the last few months. One of my recent purchases was some hose for my water catchment system. Yesterday was the first day we have had rain in a few months. I hooked up the hose and right away noticed there was a hole in the hose. I went back to the store and was told that cut hose is not a returnable item. I explained that the hose must of been damaged at time of purchase. The cashier did not care. She showed me where it states in small print under the item on the receipt that it states no return. She told me to speak with the manager, which I did. He did not care either policy is policy... Did not take into consideration that I am in the store often and am a good customer. I understand the hose can not be resold it has a hole in it! It was defective when it was sold to me. Clearly they dont care about making things right. I will not do business with this store or any Ace Hardware for that matter.I decided I would go to Home Depot at Airport Way to find something to repair it. Now, they provided me GREAT customer service. The sales Associate asked if I had the hose in the car, which I did. I brought the hose in for him to see where it was damaged and he opened up some repair tape and fixed the hose free of charge and gave me the tape for future use. I was impressed with Home Depot going out of their way to help me.

Good prices and friendly customer service

Very friendly and family owned. Great alternative to the big box stores. Its nice to support local businesses..

Really Goods customer service and usually have what I need.

Been going there since they opened! Its my neighborhood hardware store and I can always count on excellent service and friendly staff! Thank you, Heather!!

Im in a commercial construction trade and visit hardware stores often. It makes me happy that the most helpful and friendly hardware store I ever visit is the one in my neighborhood. These folks are fantastic.

As usual, helpful staff, super close, I much prefer Ace than the big box stores around.

I went to the Division Ace Hardware to pick up some Magnolia Chalk Paint and was disappointed that they no longer carry it. However, Jeff was so helpful that I walked away with paint, brushes, and wood filler. Im excited to start my project. Thank you Ace Hardware!

Theyve got alotta stuff and its in a small cozy strip mall.

Perhaps they should close down... This overstaffed location will have a salesman follow you around the store and treat you like a shoplifter. Some of us are smart enough to know what we need. Thanks Ill go to Lowes.

Very knowledgeable staff prices are competitive with the big stores i would shop there anytime

Lots of selection, good prices, friendly service....

Love Ace Hardware

A nice convenient hardware store, they always help me when I walk in. I’m always greeted friendly, when I walk through the door. Great addiction to our neighborhood.

They don’t have everything a big box store has but they have the basics. These days, YouTube is your friend because whether here or HD/Lowes the workers are probably not going to ve capable of helping you very much as far as home improvement knowledge.

Helped me find the hardware I needed and gave me advice

This place is awesome you are very friendly and to leave their work there help me get the right grass seed to grow my lawn because the first stuff I brought to hit workout and all guide but were good to go now have a beautiful Crush be long and they send us coupons all the time I recommend this Ace Hardware over some other ones it was nice smiley

They was very good and great prices. Save me a lot of money.

Surprisingly expensive.

There is a limited selection; staff is less than professional. Head to the 122nd and Powell Ace for better service. The little key cutter guy in the back was easily offended when I requested to know if the expensive electronic key he was making was guaranteed to work in my vehicle. Now he stalks me in the aisles every time I come in, I guess for doubting his key cutting prowess. Jeez man not worth it.

Friendly people good service

Found exactly what I wanted. Friendly staff. Asked for advice. Got the right answer. Gives me great confidence that this person knew what he was talking about. This was my 2nd trip here. Will definitely be back.