Love Dr.Giles and staff. Very professional yet warm and welcoming!I’ve been a patient of his for years and constantly drop his name to others!

Giles Eye Care went above and beyond my expectations. Dr. Giles was informative and answered all my questions. Staff was knowledgeable and friendly. Would highly recommend !

Ive been seeing Dr. Giles for many years. My experience has always been great. He and his staff always answer my questions and are very professional. I love their eyeglass selection and fitting service.

I took my six year old son to see Dr. Giles today. He was exceptionally patient. He explained every step to my very nervous little guy. I really appreciated his professional and calm demeanor.

I have been with Giles Eye Care for 20 years. I no longer live local but still commute an hour to his practice for all of my eye care needs. Everyone at this practice is friendly and willing to go way above and beyond to ensure the comfort of the patients old and new. I have recommended the practice and will continue to do so. Thanks for being the best! !

Ive been a patient here for many years and am completely happy with Dr. Giles and his level of care for my prescription accuracy. Even better, I am a person who, in the past, has avoided buying frames at the eye doctors office but they carry a great selection and Jim always helps me find a pair that is flattering to my face. The pricing is very reasonable considering that he searches for affordable, quality frames and avoids the designer brand pricing. They are also true to the warranty for scratches lenses. Heading over to look at frames today!

Finally! Ive tried at least 5 different eye care specialists in my 20+ years in the Greater Portland area. Other places I tried had hidden costs, different staff every time I visited, over-done waiting and show-rooms, and so on. I was looking for the right combination of professionalism, comfort, and cost, and at the recommendation of 2 friends, I tried Giles Eye Care. My first impression was of a clean and well organized office with a friendly professional staff - to go along with a very reasonable exam cost. Dr. Giles himself performed a thorough and unhurried exam, thoroughly explained results, and patiently answered all questions. He also took the time to go over questions I had when I picked up my glasses, even though I didnt have an appointment with him. Interestingly, for the first time, I didnt feel any pressure to purchase glasses at the same place I got the exam. I did get them there, though, and Im glad I did. Their selection of frames is just right, staff was prompt and efficient, and again very friendly. Overall, I cant see (no pun intended) why anyone would want to go anywhere else for their eyecare in the Portland area.

My initial reason for choosing Giles Eye Care was because I wanted to get lenses put into two pairs of vintage frames, and I read that the bigger places dont always like to do that. Whether or not thats true, I dont know.Regardless of what your reason is, this place is an amazing eye-care center. Dr. Giles was extremely nice and allowed a lot of time for questions/concerns. The women at the front desk are also very nice. The optician - James/Jim - is awesome. Super friendly and talented. He put the prescription lenses in my vintage sunglasses and they are perfect. Although I didnt purchase my frames directly from them, they DO have a very large selection, getting new frames in all the time they said. I would definitely recommend going here over anywhere else around.

Dr Giles is pleasant, low key, and very competent, and the office staff is similarly competent and pleasant (though in the past the office staff has been a weak link).The star of this rodeo in my opinion, though, is Jim, the guy who helps you to fit glasses, order them, keep them in repair, and doing so with your economy in mind. Jim is pleasant, affable, and the best at doing what he does in my 66 years of experience on this planet.

Giles eye care is great. Office staff are OK...Dr. Giles is terrific. He is very astute at explaining stuff relative to the knowledge level of his audience. Not condescending or long-winded. Down to earth. You can tell he is extremely knowledgeable and up to speed with whats going on in the optometry world.The gentleman that fits glasses spent almost an hour with me trying to fit frames that worked for me. For the most part he cared how they looked more than I did, which I appreciated.A+.

I have been going to Giles Eye Care for almost 16 years and while the office staff has changed over the years, the quality of care the I have received from Dr. Giles has not. Thorough, kind, patient and knowledgeable are all accurate descriptions of Dr. Tracy Giles, not to mention he has a sharp wit and dry sense of humor. I have always bought my glasses through his office as well, it may be cheaper to go to one of the big one hour places, but Jim has always been extremely helpful in assisting me with picking out just the right frames. I would never go anyplace else for my eye care.

Dr Giles has created a very friendly and efficient eyecare center. I feel I am getting the best service possible. Jim especially has been helpful beyond words to make sure that my lenses and frames perform as they were intended. THANK YOU ALL VERY MUCH!

I had an excellent experience here. I suspected that after several years, I needed a stronger prescription for my reading glasses. Dr. Giles is a friendly guy and confirmed that one eye did need a prescription change. He suggested that If I liked my current frame, that I could keep them, and the optician could insert the new lenses. I appreciated that suggestion which saved me some money. Professional staff. Id go back.

Professional and approachable. Jim the glasses technician is THE best!

I have been with Dr. Giles for YEARS now and wouldnt leave for anything. He is brilliant, professional, and so very good at what he does. He and his team always make me feel welcome and comfortable. If you are looking for eye care (get it?), Dr. Giles and his team are what you have been searching for.

Ive been coming to them since they opened. Absolutely amazing staff from the doctors, to the front desk staff. These guys really take care of their patients and make sure we receive the best care for our eyes.

The staff and service at Giles Eye Care have been absolutely wonderful! Tracy himself is exceptionally knowledgeable and willing to take the time to explain issues and solutions in detail, and the staff has been wonderful about getting me in during eye emergencies. I feel absolutely confident about the quality of care that I have and will get there. Ive been going there sporadically for a decade now, and I dont have a single complaint.

This is an outstanding practice. Caring staff and state of the art equipment. Dr. Giles and Jim the optician provide excellent eye care and eye care needs.

I needed glasses for the first time, and came here. I was really happy with my experience. Dr. Giles spent a long time with me, and answered all of my questions. Jim was great and gave me all the advice I needed to get a pair of glasses that worked for me. I was anxious about wearing glasses and my first eye exam, but the experience was great. I would definitely recommend this practice.

This practice is absolutely terrible. Zero customer service skills-- especially at reception. The girl is very rude and completely clueless. I work at a local eye practice and always dread calling their office. Calling and requesting any paperwork will DEFINITELY take more than one phone call. Good luck!

Having received care from several offices in the Portland & Brunswick area over the past forty-five years, I am pleased to now be a Giles Eyecare patient. Our family is receiving tip-top professional diagnosis & advice from Dr. Tracy Giles toward preserving our vision.Jim, the resident optician, provides excellent personal service. On several occasions, he has suggested purchase options which not only provided us with high-quality lenses and frames, but also saved us money The office staff has always been very helpful in scheduling convenient appointments and facilitating insurance reimbursement.Its good to trade with a locally owned & operated practice instead of at a franchise of a national chain. Theres an underlying feeling that they appreciate our business and will do whatevers necessary to maintain our relationship.

I have been a patient ever since moving to Portland 12 years ago and have not gone anywhere else. I now live 30 minutes away, but still drive in to see Tracy and Jim when I need taking care of. I have always found the service and product professional and friendly.

The staff is great, but my experience with the Doctor is not great.Despite a return-visit where I complained about the tightness from my new contacts, the Doctor assured me mine were a fit. It wasnt until I tried another eye care center an entire year later that my new doctor informed me my contacts were sized too small and were constricting my eyes, and that the prescription was too strong and making my eyes work too hard.NOT happy wearing detrimental contacts for a year, especially after pointing it out to Dr. Giles. Thumbs down, harumph. I am a REAL customer, have been going here since 2016, lived minutes away on Forest Avenue. Giles is trying to deny Im a (former) client, but... I am!

Horrible customer service. horrible communication between the things they do in the office and what they portray to the customer. Christine at the front desk is really rude. Cut my appointment short so they could go to lunch and I had to reschedule for a different day and they charged me 2 separate visits even though it was suppose to be done in one. dislike.

Be very careful about going here. Very unprofessional and terrible customer service!!

DOPE