They made an appointment for me without consulting, then when I called to tell them the random date didnt work, it was another three weeks before I could get. Then they told me that their patient base is large enough they dont need a cancelation list. Then she hung up on me.Go somewhere else. Real community NoPo businesses dont say that.

I wish I could review the quality of their services but how can you when they choose not to respond to messages? I messaged them on more than one occasion regarding an eye exam and either received a minimal canned response that did not address my issue/questions or NO response at all to my recent follow-up inquiry. Based on this, I would say look for another provided who takes some semblance of pride in their customer service and dedication to their patients.

Normally a great experience. Will never go back for how I was treated when trying on my new pair of glasses. Continually harassed for bringing mask down to the tip of my nose to see how the glasses felt without interference from top of mask. Very unprofessional, quite a b itch

My appointment was very quick and easy and I didn’t even have to get dilated. Everyone I talked with was super nice. I would definitely come back here.

Ive always been pleased with their eye care and service. My family have been with them for several years. My main complaint is with their online appointment request system. Rather than allowing you to see what times are available and pick one. You request a time and hope that its available. If it is not available then they will simply choose another day and time for you. Then you have to reschedule that appointment to a time you actually are able to come in. This is annoying and wastes both customer and staff time.

Great staff. Had my eye exam here and I have great confidence in them. But when it comes time to buy frames and lenses, do yourself a very big favor and buy online. The prices for frame and lenses here are absurd and insulting.

Fast friendly service and doctors are exceptional. Very knowledgeable and empathetic.

Great service, very efficient, quick and informative.

Disappointed that your office staff couldnt protect patients by informing us that everyone was vaccinated...especially being in the healthcare business.

I was about ten minutes early when I walked in the ladies were having a good laugh sounded nice to hear a laugh during these covid days, just a few minutes to wait then off to the exam room, very friendly staff during exam then the doc came in also very friendly. This was a great relaxing visit.

I have Kaiser but they sent me here since Kaiser was booked out. Friendly staff. I felt it was a thorough exam.

Dr Cse is great! I needed to be seen quickly and the clinic got me right in and put my mind at ease that everything was ok. I buy my glasses here and have regular check ups as well. Great office, nice selection of frames and friendly staff.

I changed to this location several years ago snd I am glad I did. Great customer service and the Dr is fantastic.

The doctor is quite nice but the cost is WAY too high. Over $400 for a fifteen minute appointment. I wont be back.

Its ok. Not wowed nor disappointed.

Eye exam, was very bad, had to wear a mask, my glasses were foggy while doing exam, cant do a true exam if glasses foggy because of mask. my dentist has me take off mask to treat me, then I was told my eyes were about same as last year, a true lie, cant compare if glasses foggy, I will never go there again, was a waste of my time and not a true result of my eyes, everyone there is nice, but i will go elseware.

The staff has never lost their positive and happy attitudes - customer service has remained top notch, even throughout the pandemic. Cant say enough about this team!

Dr. Jona Johnson is amazing! She is not only extremely knowledgeable, but she is friendly, professional and was very thorough in explaining my contact care and eye health. She even sat with me and helped while I attempted to put my contacts in for the first time! Before my visit, I haven’t had an eye exam in years and she made the entire process so easy and painless.Super friendly staff is a bonus! They were very fast and efficient when it was time for a new prescription for my contacts. Highly recommend seeing Dr. Johnson!!

My appointment went great, everyone was super friendly and helpful. I appreciate the whole team!

The team at eye health NW was very professional & made my office visit a very comfortable experience.

This place is amazing! Most specifically Dr. Chan-Kai is phenomenal. On June 21st I found out I had to have an emergency retinal detachment repair in my left eye. I was terrified, but Dr. Chan-Kai and his assistant Cory were so amazing in explaining everything to me. On June 23rd I had my surgery at St. Vincent’s. I can’t explain enough how relieved I am to know I was in the best hands for having to have this procedure done. I went to my post op appointment today and he says it’s looking pretty good all thanks to his excellent work. I highly recommend him if you have to have anything done, especially if it’s an emergency. I’m amazed at their level of care! The only thing bad I experienced was an hour wait time, but it’s definitely worth it when you’re in great hands! Thank you so much!

Jona Johnson, OD is one of the best optometrist Ive seen. Her exams are thorough and her refraction precise. She personalized my vision needs by discussing my daily activity and the visual demands of my job. Her technician and front office staff are wonderful! Highly recommend them all.

Great support staff and optometrist. Appointments are always scheduled easily at times that are convenient for me. Ive never had a long wait time or had any difficulties with scheduling, billing, etc. They have limited parking but Ive never had a hard time finding a spot on the street if the lot is full. The location is super convenient in North Portland on Lombard right off I-5/Interstate. I highly recommend Eye Health NW, especially this location.

I went in to update my prescription and purchase a new set of glasses. The appointment was very professional and Dr. Johnson provided great insight into eye health.I am extremely particular about the lenses and fit of my glasses and the front of the house has been incredibly helpful and gone way beyond the call of duty. Beyond that, everyone is friendly and cheerful!Eyehealth Northwest has consistently provided great service and I will certainly be returning for all my optic needs!

As a first time patient at Eye Health Northwest, I wasnt sure what to expect. From the moment I walked in the door, my experience was wonderful. The receptionist, ophthalmic tech, and Dr. Johnson were all friendly, helpful, and knowledgeable. My exam was thorough and they made sure I was 100% happy with my vision. The experience was great and Ill definitely be back.

This office is wonderful, and Dr. Johnson is very thorough. I could tell she had already familiarized herself with my patient history, so her questions were insightful without the redundancy that you sometimes experience when doctors havent done their research about you! I have been a patient for many years, and would recommend this office and Dr. Johnson to everyone.

I went for a routine eye exam. The front desk staff were friendly and efficient. Same for the person who did the initial testing--personable and friendly. Dr. Mindy Ta was wonderful--easy to relate to, clear in her explanations, responsive to my questions, cheerful, friendly, and very competent. I highly recommend this eye health center.

Eye health Northwest - Hillsboro Doctor and staff is wonderfully professional and friendly.

I went to Dr. Johnson for an annual eye exam, and would recommend her to everyone. She was extremely professional, answered all of my questions, and explained my eye behavior to me in ways that no other doctor had. I learned things about my eyes that I didnt even know I was wondering about!I left with three weeks of trial contact lenses, and a great deal in purchasing my annual supply through the clinic. I didnt need new frames while there so I cant speak to the selection, but can speak to the service. Renee was super friendly and very helpful in getting my lenses replaced, add-on recommendations, the works.Thanks, EyeHealth Northwest, for the great service and taking care of my eyes!

Super friendly and helpful. In from Atlanta directly from the airport with broken glasses. :(. They fixed it super fast. Live these guys

Got my referral processed that day and got me in that day for an appointment. The staff are amazing and treated me like they wanted my buisness. The doctor was amazing and treated me with care. I would defiantly come back again and would refer my friends and family here.

Not a long wait, and enjoyed a pleasant interaction with both the tech and doctor. Received everything I came for.

I was seeing Dr. Jona Johnson every two weeks to get my eyelashes plucked for several months. She was very understanding, very friendly, and great at her job. They were able to get me scheduled quickly and recommended future treatment without pressure. Highly recommend!

My girlfriend had an appointment with Dr. Johnson. She had lots of great things to say. I could even hear her laugh as the appointment was going so it was obvious that she had built a good rappor with the optometrist. As I waited in the waiting area, the receptionist was very kind and asked if I needed anything while I sat there. I know my girlfriend would recommend this office and staff to anyone and so would I. I am also due for an eye appointment so I’m sure we will be contacting them soon!

Friendly staff and no wait time!

My experience at Eye Health Lombard is the worst I have ever experienced. Three months after my initial appointment I finally have usable glasses by firing them, eating the charges and getting a second opinion which resulted in functional glasses in a week. I still dont have contacts since it takes weeks or a month for Lombard to get trial contacts and they are still tweaking the prescription. So I am writing off contacts. No customer service, do not listen, hidden charges.

Huge waste of time! The assistants are rude and they expect you to wait up to six hours to see the doctor. Find someone who won’t waste your time!

Stopped by to see if this store could help my mother, who was traveling from out of state. The company from which my mom purched the glasses did not have an Oregon location. We needed a quick adjustment & Maryah was an absolute delight & very knowledgeable. She took the time to explain the different sizes that eyeglasses have, which had never been fully explained to her before. She was able to adjust the glasses so they fit appropriately, all with a very pleasant and helpful attitude. Would highly recommend!

Everyone is always very nice and helpful. Its easy and convenient to make an appointment. GREAT selection of eyeglasses!

Best new patient experience in such a long time!

I did make an appointment on north Lombard location after waiting a whole week i did show up for my appointment to say that they will not take my insurance if I want i have to pay out of my pocket what a waste time customer service is the worst I have seen around i will never go back for any service at all front assistant was very rude

Terrible service.... I would not use this office ever again..My son and I went in for a routine exam. My sons exam was covered by insurance, my exam and contacts were not. I paid at the time of the exam for my contacts and the services of the Doctor for a total $214. Three months after payment I started receiving bills for $25 when I called to discuss and inform that I paid at the time of service I was told that the records on there end do not reflect the payment rather they reflect a balance of $25, seems weird that I would pay part of my bill in cash at the time of service but not $25 (seems like a co-pay but I dont have eye insurance)I informed the woman on the phone that I paid in cash and that I had the receipt, she let me know that this is not how they do business and I would need to pay or get a mark on my credit..I opted to pay the bill as it was only $25 but for some families this $25 may not be affordable..In short I feel like this company shook me down for money knowing that I had paid and at least that there was potential for a billing mistake on there end. They choose to loose 2 customers rather than actually look into the bill.. POOR CUSTOMER SERVICE AND MEDIOCRE EXAMS .. the total expense was not worth it..Go somewhere else

Great experience! The optometrist was so friendly and helpful and really took the time to give me the best care possible.

Could not have been better, from check-in to eye service. Well qualified staff.

Always professional and personable.

My husband and I have been going to this office for a couple years now and have always had an easy nice experience.

Well prescription over $500 a month, can not afford. Pharmacist asked for different one and never heard from them. My office visit 40 but for some unexplained reason charged me double

Stellar customer service, quality eye exams, and top notch optometrists

After three years of patronizing Eyehealth I am switching to another optometrist. Eyehealth sold me an expensive pair of sunglasses in the wrong size, tried to charge me $174.00 to switch when I complained about awful contact brand that sold me; staff is RUDE and surprise you with substitute optometrists who have no idea what is going on. No thank you!

Great service, everyone there is super nice.

I have been a patient for a couple years and have always had a difficult experience with the office staff, However after leaving a message for the triage nurse a week and a half ago and still not having received a call back I have now found a new doctor.

Nov 10, 2014. Web site said open today. I tried calling 5 times, over a period of 3 1/2 hours, to cancel an appointment for Tomorrow. On one call I let it ring for 10 minutes. Lets see if anyone calls me back to apologize!